I appreciate the staff for working with me and giving me options when I got the wrong size unit. Everything and everybody was straight forward; there was no sugar coding any information. If I need another storage unit in the future I would for sure come back to this facility.Erica W. | Overall Experience
Customer Reviews for U-Haul Storage of Crystal
U-Haul Truck Share 24/7© Location
Crystal, MN 55428
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Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ANGELA M. | Overall Experience
El cliente no dejó un comentario.Albrashia S. | Online Move In
El cliente no dejó un comentario.ALLIEU M. | Overall Experience
Small matter of communication between main office and field stores Lock also not located in storage unit so had to drive back to Uhaul store to get one.Rae B. | First Impressions
El cliente no dejó un comentario.charlene h. | Overall Experience
Outstanding group!Hans L. | Overall Experience
Clean and check equipment before re-rentingNatasha G.
The truck was no dirty, but it was not clean either. There was food in the door cup holder and the steering wheel felt dirty. Dusty as well but otherwise not too bad. The pick up process took 30 minutes and I was not allowed that, so I only had the van for 2 1/2 hours, rather than the 3 that I reserved it for.Chera E.
El cliente no dejó un comentario.Tiffani T. | Overall Experience
El cliente no dejó un comentario.KIRK J. | Overall Experience
My unit was broken into no one told me they had to put another lock on it and I could not get into for a week and when I could it was jammed. Insurance did not pay for my items because they were told it was locked open which it was not. It was pulled open thats why it was jammed when I tried to open it. I will never use uhaul again and have told everyone about my experienceTRINA J. | Overall Experience
El cliente no dejó un comentario.Michele C. | Overall Experience
Very nice and clean storage. Self access was very convenient. I'd recommend to put the directory of all floors (stating which floor) on the wall where you walk in (there's only a directory of that floor)-I had got lost and couldn't find my storage until I realized it might be in the basement.Olivia L. | Online Move In
Shaking my head, people just linger around the door and wait for others to come out then they just walk in , without a key card!!! It's sadCurtis M. | Overall Experience
Very versatile excellent staff.HAWA D. | Overall Experience
El cliente no dejó un comentario.Dominique P. | Overall Experience
Total inadequacy. Hour wait for callback was told a person would be there there wasn't any website was very inadequate in getting the key - had to call to get it The lock wouldn't open Had to drive to another location Had to drive back Had to wait for someone to come and give us the key No key was in the lock after opening it Person had to unlock the return key box Got to the location at 3:45 Wasn't on the road until close to 5:00. U-Haul should refund me a substantial portion of my $60, plus mileage, cost. A company so long standing and advertised as the best for movers should NEVER make so many mistakes for one transaction.Anthony J.
El cliente no dejó un comentario.Melanie M. | First Impressions
Great experience thanks letting my friend come in and make a payment for me. However we never received the free lock as promised. Can someone contact me about that. Thank you AprilApril K. | First Impressions
Love your facility, very convenient for me. And yes I'll be back if I need your servicetina f. | Overall Experience
Great facilities, well maintained and easy to use!jocelyn L. | Overall Experience
Friendly customer service and clear directions.krista p. | First Impressions
El cliente no dejó un comentario.Alex M. | Online Move In
I will never in my entire life recommend or use that location. That was the worst experience I had had in my entire life. Like the self service protocol and procedures are all messed up. From the taking of my ID card to returning the vehicle is all not user friendly. In programming, there is something called interactive design. Your need to look into that. I spent a hour trying to just put in a 4 digit code on the lock. The lock is old that even after putting the code, you have to yank it before it can open. And guessed what, they don't tell you. You became to feel so dump and call. Then they will tell you like once you enter the code, you hand to yank it before it can openâ€¦ this is fustrating.MARCUS B.
NDMAKIA M. | First Impressions
El cliente no dejó un comentario.Aaron L. | Overall Experience
El cliente no dejó un comentario.Michele C. | First Impressions
Trying to get a hold of a live representative is like pulling teeth so that’s the biggest downfall that I experience would using your storage as well as your trucksroberta c. | First Impressions
El cliente no dejó un comentario.helena t. | First Impressions
Very friendly and professional would definitely recommend to anyoneSusan o. | Overall Experience
El cliente no dejó un comentario.janice j. | First Impressions
They need garbages and more bathrooms in the facility. More employees on site for questions and concerns….tawania h. | First Impressions
El cliente no dejó un comentario.Sanya B. | First Impressions
El cliente no dejó un comentario.Marka C. | First Impressions
More specific instructions on the lock box. I had to also call Roadside because the truck wouldn't start.Tara P.
El cliente no dejó un comentario.Alicyen W. | Online Move In
El cliente no dejó un comentario.Toni K. | First Impressions
The gas tank was almost empty. And the engine lights were on. The truck smelled. I was charged $80 for gas and I only drove 17 miles.Pamela H.
They're great!Lenardo W. | Overall Experience
El cliente no dejó un comentario.DAENNA S. | Overall Experience
El cliente no dejó un comentario.Micael D.
Thankyou.Lonnie M. | First Impressions
I did a mobile check-in/out for a van, and found this to be a bit more difficult than I anticipated. Especially when discovering the key for the vehicle wasn't in the box, and trying to get a hold of someone for assistance wasn't quick, or easy, and I don't think I would try this service again. The mobile check-in/out was the problem; however the location and equipment was just fine.patrick L.
Check engine light was on when I picked car up.Mytaja B.
It is refreshing to experience customer service done well for a change. I was treated kindly and with patience.Gregory J. | First Impressions
El cliente no dejó un comentario.Paul J. | First Impressions
El cliente no dejó un comentario.Katrina P.
El cliente no dejó un comentario.Susan o. | First Impressions
El cliente no dejó un comentario.JAMES H. | Overall Experience
Although staff was friendly and facility was clean and well maintained I was not pleased with receiving a uhaul without an attached ramp. Also I had to return to the uhaul location an additional two times because during first visit I was not given my storage number, access card or lock. Plus reserving the truck and storage online was a bit confusing, it showed the storage I selected 5x5 as big enough for a 2 bedroom apartment for 39.95 but once i was at the facilty I had to upgrade to a 10x10 for 129.00 a month. There was also an issue with having the correct insurance amount aplied when reserved online and the manager had to correct it. I do appreciate the friendliness of the staff and the tips given since it was my first time moving on my own.Nyunomai H. | First Impressions
El cliente no dejó un comentario.Melissa L.
El cliente no dejó un comentario.Fanny E. | Overall Experience
El cliente no dejó un comentario.Latasha W. | First Impressions
El cliente no dejó un comentario.Jared D.
El cliente no dejó un comentario.Denise h. | First Impressions
El cliente no dejó un comentario.SIERRA R. | Overall Experience
El cliente no dejó un comentario.Toshiba H. | First Impressions
I will always store with you whenever I need to, I think I have wonderful experience and I will away tell my friends about how I was treated. Thank you,MINNIE T. | Overall Experience
El cliente no dejó un comentario.ELEANOR E. | Overall Experience
El cliente no dejó un comentario.Kelly K. | Overall Experience
Personal amableSteve H. | First Impressions
El cliente no dejó un comentario.Ray M. | Overall Experience
Every single associate was professional and courteous. I had several questions and they all patiently answered them or resolved them.Evan J. | First Impressions
The back was dirty and had q-tips and wrappers on the floorMichael B.
Jeremy the manager was phenomenal. Every time I need a storage unit I always go back to Jeremy. My storage unit is always clean and spacious. I love the free 1 month storage when you rent a u-haul truck. Jeremy is understanding and is very patience with his customers.. I love Crystal off of 81 storage!!! I don't go to no other u-haul place! I love how everyone treat me there!!! I'm highly satisfied LAKESHIA S. | Overall Experience
El cliente no dejó un comentario.Sherverla S.
El cliente no dejó un comentario.REINHARD J. | First Impressions
El cliente no dejó un comentario.Vicki H. | First Impressions
Couldn't move in. Unit 0109 doesn't exist. Perplexed. Called U Haul with the contract number, they could find no record of it.Mary N. | Online Move In
El cliente no dejó un comentario.Kayla G.
Had a great experience. First time getting a storage unit.Lamar W. | First Impressions
I like the service I received from your location but not so much at the one I received at this last facility keep up the good work ...RHONDA G. | Overall Experience
El cliente no dejó un comentario.Donald L. | Overall Experience
El cliente no dejó un comentario.Ray M. | First Impressions
Overall, the experience was good. However, I ran into an issue. When renting my uhaul in Chippewa Falls, WI the rent also booked a storage unit for me as I was looking for one in the Brooklyn Park,MN area. But when I got to MN the reps there couldn't see the unit booked for me. So, they decide to book a unit for me since they couldn't find my reservation. A month later I get a bill even after trying to cancel my on a unit never got. So what do I do nowJon Y. | Overall Experience
The website needs to be much more user friendly. The multiple pages and the additional information needed later in the process is not very helpful. Also finding the right information on the website by phone is cumbersome. Luckily the manager of the store was very helpful to sort things out and help me going.Christiaan V.
El cliente no dejó un comentario.Lynn H.
The pick up and drop off location was different in email receipt than actual location and had to drive extra.Dhavalkumar R.
Customer service was awesome! Storage space was amazing. Will use U-Haul storage again in the future when needed. Also lowest price I've experienced compared to competitors.Ceara S. | Overall Experience
El cliente no dejó un comentario.FANNY E. | Overall Experience
El cliente no dejó un comentario.mike h. | First Impressions
El cliente no dejó un comentario.marjorie k. | Overall Experience
El cliente no dejó un comentario.Stephanie C. | Online Move In
Cruise Control, better gas mileageBenjamin F.
El cliente no dejó un comentario.Dyashanti J. | Overall Experience
El cliente no dejó un comentario.KATHERINE O. | Overall Experience
El cliente no dejó un comentario.FANNY E. | First Impressions
There were some people sleeping in the facility and blocking some areas but the facility itself was niceEmily W. | Online Move In
It took me 2 days to get a truck. No one answered the hotline provided. Overall good location clean trucks .Victoria D.
The building is always clean and very well maintained.Branden C. | Online Move In
El cliente no dejó un comentario.Alan s. | Overall Experience
El cliente no dejó un comentario.Jillian Marie L. | Online Move In
El cliente no dejó un comentario.Patrice H. | Overall Experience
My truck wasn't entered in the system. They had to come over to the 24 drop site to find which drop box my key was in so I could get my truck. Possible transmission issue: couldn't disengage the towing button on the shifter when truck was empty aand seemed to take a longer time to shift out of 3rd gear while accelelerating than normal.ROBERT B.
I would choose the second location in Crystal on HWY 81 where there is an service center that can help with any issues with a mobile check out. The keys for the vehicle were not placed in the right box and customer service via phone or mobile options are horrible since nobody answers when you have urgent issue with check out. I ended up having to drive to second location to find a manager to support my check out and key release. The manager was patient and extremely helpful.Karl B.
El cliente no dejó un comentario.Alicia N. | Overall Experience
El cliente no dejó un comentario.tatiana H. | Overall Experience
El cliente no dejó un comentario.MATTHEW M.
El cliente no dejó un comentario.Trev C.
Best Storage Facility I've ever used. This is by far the cleanest, fort knox, well lit storage unit on the market. If I ever need storage again, this is the place I'll use.JOHN M. | Overall Experience
I like the storage, it is everything that is was described to be.Jeanie K. | First Impressions
El cliente no dejó un comentario.Traci J. | Overall Experience
Everything worked out well too many references I believe for to rent this unit I find it as overkill for having multiple addresses overkill for multiple phone numbers you have credit card on file for billing or should never be an issue with that the rental process was way too longdavid m. | First Impressions
It was wonderful to be able to go into my storage unit no matter what the weather and unload in the garage and reload my vehicle whenever I needed things. All of the staff was friendly and I had a wonderful wonderful experience throughout the whole year that I stored my stuff there. Thank you so much for all of the time that you took with me figuring out my needs. Storing my stuff in a storage unit with you all was such an experience that I will treasure and hold dear to my heart. Sincerely, Prism Love~Prism L. | Overall Experience
The only difficulty was not being informed about full process at the time of reservation, ie,, needed entry cards before arriving at unmanned storage site.Mary B. | First Impressions
I Had a bad experience in both pickup and drop off. That app doesnt identify the location hence it diffcult for the customers to follow the process. it hangs many times. some how successfull after 45 mins for pickup. but for the drop off app was not at all responsive didnt identify the location again so after a bunch of trial again spending an hour, ended up droppping the keys in drop box. I wouldn't recommand pick up this location and drop off as it was quite difficult for the customer to follow the app which is not built right. it is the most worst thing ever i had seen.Vikram P.
It's hard to rate when there is no one around. Not impressed with your internet check in service. I did not get notice that this was an online tranaction until I was on my way. Took 45 mins to set this up on the phone out in the parking lot.Dean S.
All GoodCarlton M. | Overall Experience
It was so hard to do the process we ended up needing help and customer service wouldn't answer either. It was such a hassle. Never again at this one because everything is done by phone and if for some reason your phone doesn't work with the prompts given then you're stuck there standing hoping for customer service to answer. It was was harder than it needed to be. This is the first and last time we go to this location where there is no staff to help.Elizabeth A.
I was charged after I moved out and cancelled my services with you that cause my account to be overdrawn. I called prior to moving and asked that they don't take any money out of my account. Then I get another email telling me that they gonna take another $400 in September. If this occurs my bank will fight it. I have informs bank of this.howard J. | Overall Experience
El cliente no dejó un comentario.marjorie k. | First Impressions
El cliente no dejó un comentario.Gina L. | Online Move In
El cliente no dejó un comentario.Dominique P. | Overall Experience
Very difficult working via phone/text. It would have been easier to address things with a live person.Elias L.
El cliente no dejó un comentario.Christine F.
Nothing comes to mind, just didn't have all supplies that was purchased.Michael V.
El cliente no dejó un comentario.Kelan R.
Do not give the African American man, the uhaul with the portrait of the African American woman slave on it. I'm appalled.Abigail J.
Love the service it was amazing and convenientDiana W.
El cliente no dejó un comentario.Dominique P. | First Impressions
El cliente no dejó un comentario.RODNEY W. | Overall Experience
Great service Jermemy was great so was JohnShirley F. | First Impressions
We had a great experience thanks to Darrel whom helped us checked in. As a first time storage renters and in a new state, he took the fear out of us and brought us at ease. The parking outside of the storage looks worn down and unkept, but the facility looks brand new. I like its double security and garages that I could drive inside to unload safely. The complimentary flat beds provided for hauling items to and from my storage unit and the spacious, smooth elevator for traveling between floors are a plus. The best part of this is that the storage units are indoor.Phong V. | First Impressions
El cliente no dejó un comentario.Felechia M. | First Impressions
Customer Service Was Very Knowledgeable And PoliteGlenda G. | First Impressions
El cliente no dejó un comentario.Vicki M.
El cliente no dejó un comentario.TOMMY T.
El cliente no dejó un comentario.Kenyata N. | First Impressions
El cliente no dejó un comentario.Pam C. | Overall Experience
Employees were great however my location was turned on for my phone but it still wouldn't work. Good thing there was somebody working otherwise I literally wouldn't have been able to do anything, or would've had to sit on hold for 15 minutes while people were waiting for me to grab my key. I had to bang on a window & flag down the staff who was really nice & helped, but the process overall was so annoying. Budget rental is 1000 times easier to use.Jardon G.
ThxEdith H. | Overall Experience
El cliente no dejó un comentario.DANIEL A. | First Impressions
El cliente no dejó un comentario.TOM W. | Overall Experience
El cliente no dejó un comentario.tina f. | First Impressions
El cliente no dejó un comentario.Scott S. | Online Move In
El cliente no dejó un comentario.Ray J. | First Impressions
Tracy will give you excellent customer service and answers any question that you have.Stacey G. | Overall Experience
El cliente no dejó un comentario.SAYBAH S. | Overall Experience
My move out date was 4/30/2021 NOT 5/10/2021 I feel victimized!!!! Thomas Ryker authorized auto pay WITHOUT MY PERMISSION, I always paid my bill in Person....marquita r. | Overall Experience
The actual storage was great, but customer service was terrible. I was never told how I would pay when I purchased the storage. The very first month I got an email that it was due 4/26/21 tried to pay a couple days before and it wouldn't allow me to then charged a late fee of 15.00. I called customer service and they explained you can't pay early but if you set up direct billing from an acct then the 15.00 would be refunded. I set it up and no refund. I called customer service again and they said they couldn't refund only mgr at the location could. I called the mgr at the location at least 5 times and left voicemails and never got a call back or refund. I eventually took off automatic payment and was still charged 2 months in a row automatically. Just a bad experience and I won't use this location againdetra M. | Overall Experience
Good jobYetunde B. | First Impressions
El cliente no dejó un comentario.EBEN G. | Overall Experience
El cliente no dejó un comentario.EBEN G. | First Impressions
I wasn’t expecting it to be climate controlled so that was really nice!Logan N. | Online Move In
Very Clean, Jeremy was very thorough on climate control, security, cost etc....JOHN M. | First Impressions
El cliente no dejó un comentario.Vernice H. | Overall Experience
Great FacilityJustin W. | Online Move In
You guys are perfect. Keep up the good work.Toby C. | First Impressions
not happy with the fact that I moved out of 2 units 15 days early and don't get any money back even though I paid for the whole month. Wish I would have known that in the beginning.Jessica V. | Overall Experience
Didn't setup the truck share right.. Manager helped and everything. I get to the pickup location the next day and had to spend 2 and half hours fixing their mess up. Keys weren't in the lockbox.Mya B.
We loved that the staff was so friendly and the storage unit was kept cleanRICHARD S. | Overall Experience
El cliente no dejó un comentario.shauntia o. | First Impressions
El cliente no dejó un comentario.Trudi B. | Overall Experience
Jeremy was fantastic, he took the time to answer all of my questions.. Helped me select the right size for the items I needed stored. The location was clean and they were Covid 19 compliant in every way. I will recommend the location in Crystal to everyonekimberly s. | First Impressions
Very Kind and helpful staff.Heidi B. | Overall Experience
El cliente no dejó un comentario.Barb P. | Overall Experience
El cliente no dejó un comentario.Jeremy C. | Overall Experience
It took 3 hours and travel to 3 different locations to initially rent the truck, and 1.5 hours to return it, which never was successfully completed using the u-haul app. The app did not work properly upon returning the truck - I could not take and upload photos - and I spent 15 minutes o hold trying to talk to a live representative, before being asked to leave a message by a 3rd party answering service. I will not be using this app or any u-haul location that requires it. If I can not locate a u-haul location that does not provide staffed assistance, I will not be using u-haul in the future, and I have at least 2 more moves scheduled Within 4 weeks and again in 2 years.Dougles H.
El cliente no dejó un comentario.ARIANE D. | Overall Experience
This storage facility is clean, easy access, secure, convenient and climate controlled. I would recommend this facility over any other I have used.linda w. | First Impressions
The storage space is smaller than I thought. I had a 2 bedroom apartment and reading the measurements for the storage space I thought I would have enough room. I unfortunately had to leave items behind because there isn't enough room.Christina F. | First Impressions
El cliente no dejó un comentario.Sue W. | Online Move In
We were unable to access storage at 1015 pm. The card kept saying access denied. We had to put on extra miles there and back and couldnt get our stuff in storage. Have to do another trip tomorrow andTrudi B. | First Impressions
You can make it clear, upon confirming the rental online, that it is necessary to download the app and that it will be needed to rent the vehicle. Maybe send an email with the instructional video of how to rent at a location that doesn't have an attendant. It was a shitty thing to have to figure out while standing in an empty unattended parking lot, wishing that I was already in the vehicle on my way to my destination. A big sign at the door, telling people that the confirmation email that they received is useless because they are going to have to go through half of the rental process all over again, in the app, before they can get the keys to the vehicle, would be nice. I left that parking lot after half an hour of frustration and confusion and two conversations with two remote customer service attendants. The website was also useless in giving me the information that I needed. It kept confirming that my rental was ready with no indication that I needed to do anything else to complete the process. Now that I know, I don't suspect I'll have a problem in the future, but my experience was very stressful because I didn't give myself enough time to deal with the mystery that the situation dragged me through.Jason T.
Terrible. Intercom is timed so when I could get a hold of customer service, the intercom hung up on them. General manager never called me back, even though he was listed as the after hours number to call. Customer service took 40 minutes to get a hold of after being placed on hold. Checking out a vehicle is unnecessarily complex. Never using uHaul again nor would I recommend it to anyone.Oscar H.
We didn't get the vehicle we were guaranteed and had to settle for a cargo van which meant many trips and we ended up putting way more miles on than we would have with a larger truck. Also didn't get the blankets we requested and had to go to a different location to pick up van. I am not sure this is the fAULT OF THE DEALER OR THE RESERVATIONISTDianne B.
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