Nothing to improve here this is legit the kindest and friendliest team I have ever dealt with...from the owner to the employee on the phone amazing 🤩Benjamin G.
Customer Reviews for U-Haul Storage of Copperas Cove
Copperas Cove, TX 76522
(Behind Lone Star Pediatric Dental & Braces)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The lock was busted but it got fixed in 5 mins or lessMichael S.
El cliente no dejó un comentario.Deborah F.
Make sure you don't accidentally put too much gas in. They won't refund you the amount you went over!AAron L.
El cliente no dejó un comentario.Judy G.
El cliente no dejó un comentario.Tonya C.
El cliente no dejó un comentario.JENNIFER M.
El cliente no dejó un comentario.Tracy S.
El cliente no dejó un comentario.Flora E.
El cliente no dejó un comentario.Matthew M.
El cliente no dejó un comentario.Hugh S.
This place was WAY out of my way. I passed about 2-3 Uhaul locations on my way to return this. I even filled up the truck with gas before I returned it and still got charged for 2 additional gallons. This was borderline insulting as I had to drive so damn far just to return this thing. I paid Uhaul to move their truck to a different location.Christopher S.
El cliente no dejó un comentario.shrew L.
El cliente no dejó un comentario.Elizabeth F.
The trucks are dangerus, the two trucks I used both had issues when applying the brake, they would down shift normally, but when you hit first and were almost stopped they would rev to 3 to 5000 rpm and push you acrossed a stop sign or light, I had to put it in nuetral and let it rev for a bit before I could continue, at every light.James W.
El cliente no dejó un comentario.Sidney G.
Great rental service always have a vehicle that I need for my job at hand.Doug K.
Excelente servicio por parte de Miss Brenda thanksFRANCISCO C.
Even though I lost mineDaillynn G. | Overall Experience
Great place and great staffManuel S.
Military Approved! Very Understanding, reliable and professional employees that will work with you as most as they can. I Recently moved from Fort Hood to Fort Carson went back and forth. The truck was very reliable, nothing bad happened! They understood the importance of my move and of me having the truck, they kept my reservation through all my technical moving difficulties i was having on my side. The manager is very professional and understanding, she is the best.louis H.
El cliente no dejó un comentario.Luis M.
Extraordinario servicio al clienteFRANK M. | First Impressions
Walked in and no one acknowledged or spoke. The general manger was the only one who spoke and asked if I needed any assistance. Jason hall did my contract the customer service he provided was (let's just say if I needed to rent a Uhaul again I wouldn't be coming to this location.Natasha S.
Fantastic service!Shana A H. | First Impressions
Brenda thanks por you help is the bestFRANCISCO C.
Not much! This uhual location has proven to be efficient and friendly.Ted E.
Miss Brenda is the best manager thanksFRANCISCO C.
El cliente no dejó un comentario.ALMA S. | Overall Experience
El cliente no dejó un comentario.Jonas S. | Overall Experience
El cliente no dejó un comentario.Arnold Lee C. | Overall Experience
Almost always, I've found U-Haul to be the best. Best in truck rentals, storage, and supplies. In the last twenty years, I've moved 14 times in three states. This is my fifteenth move and maybe twice I've not received good service. So, I'll stay with U-Haul.MICHELLE P. | First Impressions
El cliente no dejó un comentario.Jan H.
Super friendly Super clean Very lovely people 👍👍👍Keely V. | Overall Experience
The store in Cove was amazing, helpful and respectful.Kimberly G.
Great serviceHARRY C.
Great customer service. This uhaul location has it together.Wayne G.
El cliente no dejó un comentario.Yocab G. | Overall Experience
El cliente no dejó un comentario.Keely V. | First Impressions
Very good customer service. ThanksWAYNE O.
El cliente no dejó un comentario.Pat D. | Overall Experience
El cliente no dejó un comentario.MONICA C.
I think, it is sad that the price has gone from just over 80$ to $124.95 since we have rented the unit. We will be looking for an alternate storage unit this year ...KAROLINE S. | First Impressions
El cliente no dejó un comentario.CHRISTALIN H.
El cliente no dejó un comentario.Katja K.
The staff is friendly and helpful and always helped above and beyond their capacity. I really appreciate such amazing service.Traci H. | Overall Experience
El cliente no dejó un comentario.Connie K. | Overall Experience
El cliente no dejó un comentario.Billy C. | Overall Experience
I was very satisfied with the service and treatment of the staff. I was helped with all my concerns and issues and Brenda was excellent! Thank you so much for y'alls help!JAIMIE H.
Being COVID-19 Positive, Jason really worked with me on returning the equipment I had and making sure I got my final receipt. Thank you Jason!SHARON P.
El cliente no dejó un comentario.Maya L. | Overall Experience
Good service thankFRANCISCO C.
El cliente no dejó un comentario.Donna S. | First Impressions
El cliente no dejó un comentario.JEFFREY P.
El cliente no dejó un comentario.Felicia H. | Overall Experience
Miss Brenda is beautiful girl superFRANCISCO C.
Nothing is needed if you are consistent as today. The total experience was exceptional. I didn't have to wait around for service. Great customer service, vehicle was rather new and in great condition.GRADY B.
Brenda is the pinnacle of customer service. She went the extra mile to ensure I was taken care of and takes her job seriously. She was professional, friendly, enthusiastic and provided top knotch customer service.Joseph C. | Overall Experience
Brenda and her staff always take care of me.BRIAN H.
Staff has always been exemplary in their customer service and assists us in any way possible--thank you!CHRISTOPHER C.
El cliente no dejó un comentario.Jameea R.
El cliente no dejó un comentario.Antha H.
I pulled my stuff out of my storage unit when I got a new place and it was mid month and was informed I could not be refunded for the days remaining in the month. Staff was quite rude about it.Christopher E. | Overall Experience
El cliente no dejó un comentario.DJUAN R.
El cliente no dejó un comentario.Matthew M.
El cliente no dejó un comentario.DOROTHY W. | Overall Experience
El cliente no dejó un comentario.Ronald S. | Overall Experience
Outstanding customer service.CLINT H.
Brenda was great. She was helpful and friendly. She went the extra mile to ensure i had what i neededJoseph C. | First Impressions
Yes is good service and the attention is very good thanks miss BrendaFRANCISCO C.
Good job Merry Christmasdavid C.
El cliente no dejó un comentario.BRIAN H.
El cliente no dejó un comentario.James W. | Overall Experience
El cliente no dejó un comentario.Louis h. | Overall Experience
El cliente no dejó un comentario.RICHARD M. | First Impressions
great people, great help in my concerns. i truly was blessed by your company. thank you so muchRAYMOND R. | Overall Experience
El cliente no dejó un comentario.JAMES J.
My experience was excellent thank you so much for your helpOSCAR I.
El cliente no dejó un comentario.RANDALL MARTIN H.
El cliente no dejó un comentario.JOHN R.
El cliente no dejó un comentario.Joshua N. | Overall Experience
El cliente no dejó un comentario.Victor R. | First Impressions
El cliente no dejó un comentario.Glen V.
El cliente no dejó un comentario.JIMMY I.
So sad to see Nikki leave, she had been such a tremendous help when I arrived and throughout my "stay" at the location. Kiddos also go out to Jason.SHARON P. | Overall Experience
El cliente no dejó un comentario.CHRISTINE S.
More parking for patrons who leave ther car when picking up a rental would be nice, but not a necessity.KEVIN K.
El cliente no dejó un comentario.Wayne W.
i rented the truck have full of gas, mistakenly returned it full of gas and could not get money back on the gas or a least some kind of credit .That extra gas cost me almost the entire rental of the truckk?LM M.
If the calling system could disable about 5 minutes before opening it would have saved me about 8 miles. Just a suggestion not a complaint. I loved how sweet all the people are and how helpful they were. It was a really nice experience, especially because I was so beat from moving.NINA C.
El cliente no dejó un comentario.Hector T. | Overall Experience
Great place. Very friendly and easy to rentBONNIE S.
The site manager, Nikki is super awsome!! She is always professional and friendly. They need more people like her at all locations.Derick S. | Overall Experience
The staff was very helpful. They made the process easy. Definitely recommend this location.AMY B.
El cliente no dejó un comentario.YVONNE M.
Parking was almost non-existent, I had to return the blankets I had glass wrapped in instead of just letting me pay for the blankets to be replaced, they made me go retrieve the blankets to close out my contract, and I'm not a fan of wasting fuel for something that would be easier to charge to an account.TIMOTHY S.
El cliente no dejó un comentario.Zachery B.
El cliente no dejó un comentario.Nicole G. | First Impressions
El cliente no dejó un comentario.Angel H.
El cliente no dejó un comentario.MURRY B.
Nothing, all goodROGER H.
El cliente no dejó un comentario.Yvonne M. | First Impressions
The person who helped me was amazing! She needs a promotion please best experience with Uhaul I've ever had!Sema H. | First Impressions
El cliente no dejó un comentario.WILLIAM A.
El cliente no dejó un comentario.KENNETH B.
Excellent service fast ameising good service thanksFRANCISCO C.
The employees were very nice and professional and the equipment was very clean. They went over everything with me, prior to me leaving in the vehicle. Very courteous, even called me to let me know they found my grand daughters shoe in the vehicle. Very nice personnel highly recommend.STEPHANIE P.
El cliente no dejó un comentario.Marie S.
El cliente no dejó un comentario.JOSIAH D.
The manager of the Copperas Cove Facility is excellent. Very diligent, friendly and goes out of her way to help.Lisa H. | First Impressions
Everything else was ok despite the disrespectful customer service from the assistant manager named Brenda. She was VERY RUDE. She prejudged my situation and was very nasty very unprofessional the way she handled a situation and service that her office OFFERED to me from this company out of empathy, compassion and understanding due to my loss. She talked very nasty to me in front of my family and children. Very disrespectful. My family ALL took note and commented on the very disrespectful attitude of Ms. Brenda. I will never do it recommend business to that location as long as she is there. It breaks my heart to know that my son served his country for people who act as ungrateful as her.Marco S.
Let shorter people know that they will need a step stool for the pickup truck.BONNIE H.
excellent service. clean, well maintained facility. security taken seriously, they make customer satisfaction a top priority. they even recomend other local facilities when they don't have exactly what your looking for.Andreas P. | First Impressions
The service and the truck was great thanksCRYSTAL W.
When checking out and dropping off the truck, the female that helped be was absolutely passionate about her job and I wanted to point out that her customer service skills went way above and beyond any and all expectations. Such care and compassion for her job to put herself out there went above any normal business transaction that I have ever been involved in. Please by all means help get this individual in front of corporate meetings where she can shine for the customers where she can shine and make plenty of positive I've never felt so successfulCHAD G.
More parkingROBERT L.
Great customer service and got me what I needed in a timely manner.DEANDRE J.
Nikki, Brenda, driver Lucas, and ALL at U-Haul Copperas Cove were absolutely fantastic. Could not have asked for better - from the day my Uboxes arrived from VA and went into storage there; the times I requested access to my Uboxes while in storage; and for delivery to final (local) destination. Everyone was always very helpful, patient, understanding, kind, courteous and professional. Always did what they said, and said what they did. Will recommend to others!Rebecca J.
The u-haul experience I had was amazing!! The whole process was very easy, quick and well organized the lady that help me in copperas cove was very nice and very helpful..CODY C.
El cliente no dejó un comentario.Kyle K. | First Impressions
El cliente no dejó un comentario.Luis D. | Overall Experience
El cliente no dejó un comentario.Kevin Z.
Excellent serviceONIKA H.
service is excellentJOHN H.
The U- Haul storage person (Nikki) was very helpful and went above and beyond to assist my 'checking in' for me controlled climate unit. She made sure that cold water was available to us as it was very hot outside and we came from WI (not that hot there.) The fellow where I turned-in my truck and auto transport was AWESOME!!!!!!! He helped my to park the trailer (back it in) when I was unable to do it. With his assistance I backed the trailer in & park it. These two U-Haul locations in Copperas Cove, TX are kept clean are deserve a 'Job well done' from their district manager and/or Corp headquarters.SHARON P. | First Impressions
This was a military move and time we don't have,but Copperas Cove Texas uhaul handle everything in a timely and professional manner, I received the best service,professional, kind,quick, Truly the customer is put first, no need or detail was to small,to handle. Customer service,is on top of all details,it handle in a timely manner, U-box need caulking installation To keep the rain out while traveling, Uhaul telephone waiting time on the 800 number please help them answer faster,45 min to 60 Is crazy,and turn off the music it's horribleRose F.
I forgot her name but the UHaul rep that helped me with my rental was superior in her customer service skills. It's rare to find these days and she deserves praise and reward for her job well done.Lamont J.
Very friendly and professional. Appeared to enjoy helping me, the customer. The staff appeared to help each other in order to provide timely service. Good experience overall. Gracias.Lee B. | First Impressions
El cliente no dejó un comentario.Adamscott-Kim B. | Overall Experience
El cliente no dejó un comentario.Richard N. | Overall Experience
El cliente no dejó un comentario.CHRISTOPHER K.
Everything went great with my moving so far and storage would give a 5 stars every timeLUIS D.
El cliente no dejó un comentario.Pamala M.
Everything was perfect, the front desk clerk Saturday morning was exceptional. Very informative ,and she helped me out a lot. Definitely will be renting from that location every time.Jeremy S.
El cliente no dejó un comentario.KIARA F.
Brenda at the front desk was excellent! She was very helpful and pleasant upon arrival and during our move in. ThanksERIC T. | First Impressions
Best temporary storage experience I've had in all my years of PCS moves! The staff WILL find you the best price and accommodations they have available! The manager and staff treats their customers like friends or family members.Marcus W. | Overall Experience
El cliente no dejó un comentario.Adelita L. | Overall Experience
El cliente no dejó un comentario.Fred M. | Overall Experience
El cliente no dejó un comentario.ALEXANDRA J.
El cliente no dejó un comentario.MARTHA M.
El cliente no dejó un comentario.WILLIAM C.
El cliente no dejó un comentario.Antoinette H.
Awesome Customer Service!! A+++ To The Wonderful Staff & I Appreciate Them!!MONET F.
Make sure vehicle is clean and ready for next customer.KELLI P.
Upgraded from a smaller unit and the process was easy and I was treated as an important customer. Very friendly staff of individuals to assist with my move in to the new unit!Robert P. | First Impressions
El cliente no dejó un comentario.Susan H. | Online Move In
El cliente no dejó un comentario.Charla R. | Overall Experience
The entire staff is extremely helpful and courteous. They go above and beyond the normal customer service experience. I recommend the Copperas Cove location to everyone needing storage or moving items and trucks. They ROCK!!!Angela A. | Overall Experience
El cliente no dejó un comentario.Charles B. | First Impressions
El cliente no dejó un comentario.William W. | Overall Experience
Employees are always friendly , helpful and professional.Kevin N. | First Impressions
The staff has always been friendly and super helpful!Derrick M. | Overall Experience
El cliente no dejó un comentario.Mariela C. | First Impressions
Extremely pleasant and helpful!! Thank YouMary S. | Overall Experience
They are always helpful, nice and professional.Angela A. | Overall Experience
I have been with this location for many years. Once Ms. Taylor came along, things have never been better. She and her Team are always courteous and professional!RONNIE J. | Overall Experience
Had to come back multiple times because I'm terrible at planning. Staff was helpful and and friendly every time.Michael B. | First Impressions
Love them there greatDaillynn G. | First Impressions
Overall the facility is in excellent condition and very clean. Well lit and very secure. The staff was very professional and friendly. Highly recommend this location.Lee B. | Overall Experience
Great manager. Good location and services. Will use this facility again. Many thanks. Especially appreciate the gate key fob and 24 hr. access. Very professional operation. Even my hard to please boss was happy, lol.Bradley D. | Overall Experience
El cliente no dejó un comentario.Heather Breanna T. | Overall Experience
El cliente no dejó un comentario.Edward L. | First Impressions
Staff was the most helpfulLisa T. | First Impressions
Nicki Taylor was absolutely outstanding!!!! In a very difficult time Niki made everything so much easier.ELIZABETH W. | First Impressions
Super helpful and friendly.Seamus M. | First Impressions
El cliente no dejó un comentario.Hannah D. | First Impressions
Everyone was very nice an the storage facility was well maintained. ¡Gracias! Walter S. | Overall Experience
It was a great place to store all of my belongings. I just didn't like that fact that I was a committed and faithful customer and they raised my bill more than once, it got to expensive to maintain on top of the other bills I had. Thank you for your great customer service. Have a blessed day! God's not dead!Jennifer W. | Overall Experience
El cliente no dejó un comentario.John Paul SR W. | First Impressions
El cliente no dejó un comentario.Cameron C. | First Impressions
Professional and courteous!James Richard W. | First Impressions
They handled my needs fast and professionally.Tamara V. | Overall Experience
El cliente no dejó un comentario.Megan R. | Overall Experience
The management at this facility is fantasticJOSEPH S. | First Impressions
Thanks to the Professionalism of Ellen and Kim. I was set up and ready to go in no time. Seamless wonderfulTamara V. | First Impressions
Nikki and the other young lady(I'm sorry I forgot her name!) were EXTREMELY helpful. I've had some rough experiences with storing my trailer in the past and I HAVE TO HAVE 24 hour access because I'm a musician and I play shows into the late hours so sometimes I'm exhausted coming home at 3-4a.m. The facility was well maintained and the employees really seemed to enjoy what they do. They were careful, friendly, attentive, and made the process very easy. I was also impressed by the features of the facility. The last company I used had a 10 digit code and the pad was really low so it was difficult in my lifted truck especially in poor weather. But at uhaul I have a remote and a card to swipe! SO CONVENIENT!! I'm a happy customer and I would gladly refer anyone I know needing storage to this location.Nicholas B. | First Impressions
El cliente no dejó un comentario.Cassandra W. | First Impressions
Nice units and nice people.Richard F. | Overall Experience
El cliente no dejó un comentario.OMILDRED F. | First Impressions
Very professional staff. Great welcome. Very thorough and helpful. Overall a great experience. Facility was very clean and the property layout was easy to maneuver. Gracias.Lee B. | First Impressions
El cliente no dejó un comentario.Katharine B. | Overall Experience
Very clean and friendly staff!Maricarmen G. | First Impressions
Manager Nikki is awesome and so we're the other employees!Shawn B. | Overall Experience
El cliente no dejó un comentario.Joseph C. | Overall Experience
Great!!Louis D. | Overall Experience
The employees at the Copperas Cove facility were always very professional. Thanks for a very enjoyable experience. I would highly recommend anyone to use this U-Haul facility in the future.RANDY G. | Overall Experience
The employees at this site are very helpful. I have recommended them to many friends.Shirley S W. | Overall Experience
El cliente no dejó un comentario.BRIAN ARTHUR S. | Overall Experience
Thank you for keeping my household goods safe while I was deployed. I am very satisfied with the service I got. Good luck and thank you.Raymond A. | Overall Experience
Amazing services, nice and clean. I recommend it.MARICARMEN G. | Overall Experience
Great services everyone was nice and helpful.Enrique A. | Overall Experience
El cliente no dejó un comentario.Jennifer H. | Overall Experience
El cliente no dejó un comentario.Nancy A. | First Impressions
Everyone I dealt with at this facility was very helpful and friendly. Nicki is extremely pleasant and wonderful to work with.Terri K. | Overall Experience
Only reason I didn't give it 5 stars is the accessibility. The drive lanes were tight and very uneven, making pulling a 24ft trailer thru a little challenging.Kevin S. | Overall Experience
GraciasMARTIN D. | Overall Experience
Great placePatrick S. | Overall Experience
Staff was always friendly and helpful. Facility was well setup and always clean.Ron F. | Overall Experience
Great, friendly staff!Elizabeth G. | Overall Experience
U-Haul storage en Copperas Cove has always been helpful and very friendly. They made close out so easy! I highly recommend them for all there services!MARTHA T. | Overall Experience
Great experience! Kristofer was awesome!Sheila G. | Overall Experience
Very nice and helpful people.CHARLES S. | First Impressions
I enjoyed how helpful and nice they were when helping me set up andove out the storage.Alexis W. | Overall Experience
You provided excellent service and a place to store our items as we consolidated 2 homes into one.Paul T. | Overall Experience
the manager Nicki is an exceptional person and I would recommend anyone using U-Haul to visit this office.Wayne H. | First Impressions
The service was excellent. Chris was helpful and knowledgeable. The unit was clean and accessible.Ron F. | First Impressions
Thanks for the excellent customer service!Marie F. | First Impressions
Kris was so nice and helpful! Great customer service!Sheila G. | First Impressions
The staff is so friendly and assisted whenever I woulda call to make payments or for general questions. I had NO issues while renting at this location!Celise H. | Overall Experience
The site needs better cameras as we were broken into and the footage was not clear enough for the police to make out the license plate on the car or identify the people.Gary p. | Overall Experience
Very helpful and easy going personnel. Office hours are great.Theodoro L. | Overall Experience
Very efficient. Polite, helpful, cheerful, informative and unassuming. Words that describe the personnel. The facilities are well kept and organized.Theodoro L. | First Impressions
Excellent company to use!Joan L. | First Impressions
Great customer service! Nice place! The employees are super friendly and helpful!Tonya B. | First Impressions
Took forever checking inLINDA P. | Overall Experience
IsLINDA P. | First Impressions
Employee was very rudeLouis W. | Overall Experience
Thought employee was very rude at copperas cove u haulLonnie W. | First Impressions
N/CTimothy S. | Overall Experience
I needed their help desperately. I moved from another city, and I needed to unload our trailer and turn it in. They helped with a free month. I had to turn the trailer in at another location.Valerie L. | Overall Experience
Very smooth process, ThanksMARTIN D. | Reservación
The gentleman who helped me was very friendly. He made this move easier and I feel like my belongings are safe. GraciasNicole S. | Reservación
I was in need of help and a company I would have used for my next move just lost a customerJohnathon E. | Reservación
Evidence of rodent activity found in stores items.ACE R. | Overall Experience
I greatly Ppreciate 3 years of my storage needs with Uhaul Coperas Cove.CHARLES W. | Overall Experience
Great peopleJANET M. | Overall Experience
Thanks for all of your help.juan m. | Overall Experience
Nice staff. Nice facility.Mark D. | Reservación
Great place. I would recommend this place to anyone. Thank you for great serviceDonna K. | Overall Experience
Thank you for all you have done to help with this move! The grounds are clean and the staff is very courteous! I would highly recommend this location to anyone!!Zillah C. | Overall Experience
NaPhyllis M. | Overall Experience
I loved this Uhaul facility the staff was awesome and very helpful and helped make this move smooth thank youAngel J. | Overall Experience
Great Facility!Rose R. | Overall Experience
The staff was friendly and helpful. A pleasure to deal withRichard Z. | Overall Experience
The staff were very helpful and happy to help. I've used a lot of storage facilities in the past and this is by far my favorite!CYNTHIA B. | Overall Experience
I was impressed with the staff. They were always there to help with any circumstances, friendly and respectful. The area was always clean.Jo Beth R. | Overall Experience
Overall excellent.Louis D. | Overall Experience
U-Haul Storage on 2711 U.S. 190 Business, Copperas Cove is all around a great storage facility couldn't ask for better hours 24/7 access with great customer service and well maintained facilitykevin M. | Overall Experience
Servicios adicionales en esta ubicación
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