Nothing to improve here this is legit the kindest and friendliest team I have ever dealt with...from the owner to the employee on the phone amazing 🤩
Benjamin G.Customer Reviews for U-Haul Storage of Copperas Cove
Testimonials From Recent Customers
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The lock was busted but it got fixed in 5 mins or less
Michael S.Make sure you don't accidentally put too much gas in. They won't refund you the amount you went over!
AAron L.Nada
John J.This place was WAY out of my way. I passed about 2-3 Uhaul locations on my way to return this. I even filled up the truck with gas before I returned it and still got charged for 2 additional gallons. This was borderline insulting as I had to drive so damn far just to return this thing. I paid Uhaul to move their truck to a different location.
Christopher S.The trucks are dangerus, the two trucks I used both had issues when applying the brake, they would down shift normally, but when you hit first and were almost stopped they would rev to 3 to 5000 rpm and push you acrossed a stop sign or light, I had to put it in nuetral and let it rev for a bit before I could continue, at every light.
James W.Great rental service always have a vehicle that I need for my job at hand.
Doug K.Excelente servicio por parte de Miss Brenda thanks
FRANCISCO C.Even though I lost mine
Daillynn G. | Overall ExperienceGreat place and great staff
Manuel S.Military Approved! Very Understanding, reliable and professional employees that will work with you as most as they can. I Recently moved from Fort Hood to Fort Carson went back and forth. The truck was very reliable, nothing bad happened! They understood the importance of my move and of me having the truck, they kept my reservation through all my technical moving difficulties i was having on my side. The manager is very professional and understanding, she is the best.
louis H.Extraordinario servicio al cliente
FRANK M. | First ImpressionsWalked in and no one acknowledged or spoke. The general manger was the only one who spoke and asked if I needed any assistance. Jason hall did my contract the customer service he provided was (let's just say if I needed to rent a Uhaul again I wouldn't be coming to this location.
Natasha S.Fantastic service!
Shana A H. | First ImpressionsGracias
FRANCISCO C.Brenda thanks por you help is the best
FRANCISCO C.Not much! This uhual location has proven to be efficient and friendly.
Ted E.Miss Brenda is the best manager thanks
FRANCISCO C.Almost always, I've found U-Haul to be the best. Best in truck rentals, storage, and supplies. In the last twenty years, I've moved 14 times in three states. This is my fifteenth move and maybe twice I've not received good service. So, I'll stay with U-Haul.
MICHELLE P. | First ImpressionsSuper friendly Super clean Very lovely people 👍👍👍
Keely V. | Overall ExperienceThe store in Cove was amazing, helpful and respectful.
Kimberly G.Great service
HARRY C.Great customer service. This uhaul location has it together.
Wayne G.Very good customer service. Thanks
WAYNE O.I think, it is sad that the price has gone from just over 80$ to $124.95 since we have rented the unit. We will be looking for an alternate storage unit this year ...
KAROLINE S. | First ImpressionsThe staff is friendly and helpful and always helped above and beyond their capacity. I really appreciate such amazing service.
Traci H. | Overall ExperienceI was very satisfied with the service and treatment of the staff. I was helped with all my concerns and issues and Brenda was excellent! Thank you so much for y'alls help!
JAIMIE H.Being COVID-19 Positive, Jason really worked with me on returning the equipment I had and making sure I got my final receipt. Thank you Jason!
SHARON P.Good service thank
FRANCISCO C.Miss Brenda is beautiful girl super
FRANCISCO C.Nothing is needed if you are consistent as today. The total experience was exceptional. I didn't have to wait around for service. Great customer service, vehicle was rather new and in great condition.
GRADY B.Brenda is the pinnacle of customer service. She went the extra mile to ensure I was taken care of and takes her job seriously. She was professional, friendly, enthusiastic and provided top knotch customer service.
Joseph C. | Overall ExperienceBrenda and her staff always take care of me.
BRIAN H.Staff has always been exemplary in their customer service and assists us in any way possible--thank you!
CHRISTOPHER C.I pulled my stuff out of my storage unit when I got a new place and it was mid month and was informed I could not be refunded for the days remaining in the month. Staff was quite rude about it.
Christopher E. | Overall ExperienceOutstanding customer service.
CLINT H.Brenda was great. She was helpful and friendly. She went the extra mile to ensure i had what i needed
Joseph C. | First ImpressionsYes is good service and the attention is very good thanks miss Brenda
FRANCISCO C.Good job Merry Christmas
david C.great people, great help in my concerns. i truly was blessed by your company. thank you so much
RAYMOND R. | Overall ExperienceMy experience was excellent thank you so much for your help
OSCAR I.So sad to see Nikki leave, she had been such a tremendous help when I arrived and throughout my "stay" at the location. Kiddos also go out to Jason.
SHARON P. | Overall ExperienceMore parking for patrons who leave ther car when picking up a rental would be nice, but not a necessity.
KEVIN K.i rented the truck have full of gas, mistakenly returned it full of gas and could not get money back on the gas or a least some kind of credit .That extra gas cost me almost the entire rental of the truckk?
LM M.If the calling system could disable about 5 minutes before opening it would have saved me about 8 miles. Just a suggestion not a complaint. I loved how sweet all the people are and how helpful they were. It was a really nice experience, especially because I was so beat from moving.
NINA C.Great place. Very friendly and easy to rent
BONNIE S.The site manager, Nikki is super awsome!! She is always professional and friendly. They need more people like her at all locations.
Derick S. | Overall ExperienceThe staff was very helpful. They made the process easy. Definitely recommend this location.
AMY B.Parking was almost non-existent, I had to return the blankets I had glass wrapped in instead of just letting me pay for the blankets to be replaced, they made me go retrieve the blankets to close out my contract, and I'm not a fan of wasting fuel for something that would be easier to charge to an account.
TIMOTHY S.Nothing, all good
ROGER H.The person who helped me was amazing! She needs a promotion please best experience with Uhaul I've ever had!
Sema H. | First ImpressionsExcellent service fast ameising good service thanks
FRANCISCO C.The employees were very nice and professional and the equipment was very clean. They went over everything with me, prior to me leaving in the vehicle. Very courteous, even called me to let me know they found my grand daughters shoe in the vehicle. Very nice personnel highly recommend.
STEPHANIE P.The manager of the Copperas Cove Facility is excellent. Very diligent, friendly and goes out of her way to help.
Lisa H. | First ImpressionsEverything else was ok despite the disrespectful customer service from the assistant manager named Brenda. She was VERY RUDE. She prejudged my situation and was very nasty very unprofessional the way she handled a situation and service that her office OFFERED to me from this company out of empathy, compassion and understanding due to my loss. She talked very nasty to me in front of my family and children. Very disrespectful. My family ALL took note and commented on the very disrespectful attitude of Ms. Brenda. I will never do it recommend business to that location as long as she is there. It breaks my heart to know that my son served his country for people who act as ungrateful as her.
Marco S.Let shorter people know that they will need a step stool for the pickup truck.
BONNIE H.excellent service. clean, well maintained facility. security taken seriously, they make customer satisfaction a top priority. they even recomend other local facilities when they don't have exactly what your looking for.
Andreas P. | First ImpressionsThe service and the truck was great thanks
CRYSTAL W.When checking out and dropping off the truck, the female that helped be was absolutely passionate about her job and I wanted to point out that her customer service skills went way above and beyond any and all expectations. Such care and compassion for her job to put herself out there went above any normal business transaction that I have ever been involved in. Please by all means help get this individual in front of corporate meetings where she can shine for the customers where she can shine and make plenty of positive I've never felt so successful
CHAD G.More parking
ROBERT L.Great customer service and got me what I needed in a timely manner.
DEANDRE J.Nikki, Brenda, driver Lucas, and ALL at U-Haul Copperas Cove were absolutely fantastic. Could not have asked for better - from the day my Uboxes arrived from VA and went into storage there; the times I requested access to my Uboxes while in storage; and for delivery to final (local) destination. Everyone was always very helpful, patient, understanding, kind, courteous and professional. Always did what they said, and said what they did. Will recommend to others!
Rebecca J.The u-haul experience I had was amazing!! The whole process was very easy, quick and well organized the lady that help me in copperas cove was very nice and very helpful..
CODY C.Excellent service
ONIKA H.service is excellent
JOHN H.The U- Haul storage person (Nikki) was very helpful and went above and beyond to assist my 'checking in' for me controlled climate unit. She made sure that cold water was available to us as it was very hot outside and we came from WI (not that hot there.) The fellow where I turned-in my truck and auto transport was AWESOME!!!!!!! He helped my to park the trailer (back it in) when I was unable to do it. With his assistance I backed the trailer in & park it. These two U-Haul locations in Copperas Cove, TX are kept clean are deserve a 'Job well done' from their district manager and/or Corp headquarters.
SHARON P. | First ImpressionsThis was a military move and time we don't have,but Copperas Cove Texas uhaul handle everything in a timely and professional manner, I received the best service,professional, kind,quick, Truly the customer is put first, no need or detail was to small,to handle. Customer service,is on top of all details,it handle in a timely manner, U-box need caulking installation To keep the rain out while traveling, Uhaul telephone waiting time on the 800 number please help them answer faster,45 min to 60 Is crazy,and turn off the music it's horrible
Rose F.I forgot her name but the UHaul rep that helped me with my rental was superior in her customer service skills. It's rare to find these days and she deserves praise and reward for her job well done.
Lamont J.Very friendly and professional. Appeared to enjoy helping me, the customer. The staff appeared to help each other in order to provide timely service. Good experience overall. Gracias.
Lee B. | First ImpressionsEverything went great with my moving so far and storage would give a 5 stars every time
LUIS D.Everything was perfect, the front desk clerk Saturday morning was exceptional. Very informative ,and she helped me out a lot. Definitely will be renting from that location every time.
Jeremy S.Brenda at the front desk was excellent! She was very helpful and pleasant upon arrival and during our move in. Thanks
ERIC T. | First ImpressionsBest temporary storage experience I've had in all my years of PCS moves! The staff WILL find you the best price and accommodations they have available! The manager and staff treats their customers like friends or family members.
Marcus W. | Overall ExperienceAwesome Customer Service!! A+++ To The Wonderful Staff & I Appreciate Them!!
MONET F.Make sure vehicle is clean and ready for next customer.
KELLI P.Upgraded from a smaller unit and the process was easy and I was treated as an important customer. Very friendly staff of individuals to assist with my move in to the new unit!
Robert P. | First ImpressionsThe entire staff is extremely helpful and courteous. They go above and beyond the normal customer service experience. I recommend the Copperas Cove location to everyone needing storage or moving items and trucks. They ROCK!!!
Angela A. | Overall ExperienceEmployees are always friendly , helpful and professional.
Kevin N. | First ImpressionsThe staff has always been friendly and super helpful!
Derrick M. | Overall ExperienceExtremely pleasant and helpful!! Thank You
Mary S. | Overall ExperienceThey are always helpful, nice and professional.
Angela A. | Overall ExperienceI have been with this location for many years. Once Ms. Taylor came along, things have never been better. She and her Team are always courteous and professional!
RONNIE J. | Overall ExperienceHad to come back multiple times because I'm terrible at planning. Staff was helpful and and friendly every time.
Michael B. | First ImpressionsLove them there great
Daillynn G. | First ImpressionsOverall the facility is in excellent condition and very clean. Well lit and very secure. The staff was very professional and friendly. Highly recommend this location.
Lee B. | Overall ExperienceGreat manager. Good location and services. Will use this facility again. Many thanks. Especially appreciate the gate key fob and 24 hr. access. Very professional operation. Even my hard to please boss was happy, lol.
Bradley D. | Overall ExperienceStaff was the most helpful
Lisa T. | First ImpressionsNicki Taylor was absolutely outstanding!!!! In a very difficult time Niki made everything so much easier.
ELIZABETH W. | First ImpressionsSuper helpful and friendly.
Seamus M. | First ImpressionsEveryone was very nice an the storage facility was well maintained. ¡Gracias!
Walter S. | Overall ExperienceIt was a great place to store all of my belongings. I just didn't like that fact that I was a committed and faithful customer and they raised my bill more than once, it got to expensive to maintain on top of the other bills I had. Thank you for your great customer service. Have a blessed day! God's not dead!
Jennifer W. | Overall ExperienceProfessional and courteous!
James Richard W. | First ImpressionsThey handled my needs fast and professionally.
Tamara V. | Overall ExperienceThe management at this facility is fantastic
JOSEPH S. | First ImpressionsThanks to the Professionalism of Ellen and Kim. I was set up and ready to go in no time. Seamless wonderful
Tamara V. | First ImpressionsNikki and the other young lady(I'm sorry I forgot her name!) were EXTREMELY helpful. I've had some rough experiences with storing my trailer in the past and I HAVE TO HAVE 24 hour access because I'm a musician and I play shows into the late hours so sometimes I'm exhausted coming home at 3-4a.m. The facility was well maintained and the employees really seemed to enjoy what they do. They were careful, friendly, attentive, and made the process very easy. I was also impressed by the features of the facility. The last company I used had a 10 digit code and the pad was really low so it was difficult in my lifted truck especially in poor weather. But at uhaul I have a remote and a card to swipe! SO CONVENIENT!! I'm a happy customer and I would gladly refer anyone I know needing storage to this location.
Nicholas B. | First ImpressionsNice units and nice people.
Richard F. | Overall ExperienceVery professional staff. Great welcome. Very thorough and helpful. Overall a great experience. Facility was very clean and the property layout was easy to maneuver. Gracias.
Lee B. | First ImpressionsVery clean and friendly staff!
Maricarmen G. | First ImpressionsManager Nikki is awesome and so we're the other employees!
Shawn B. | Overall ExperienceGreat!!
Louis D. | Overall ExperienceThe employees at the Copperas Cove facility were always very professional. Thanks for a very enjoyable experience. I would highly recommend anyone to use this U-Haul facility in the future.
RANDY G. | Overall ExperienceThe employees at this site are very helpful. I have recommended them to many friends.
Shirley S W. | Overall ExperienceThank you for keeping my household goods safe while I was deployed. I am very satisfied with the service I got. Good luck and thank you.
Raymond A. | Overall ExperienceAmazing services, nice and clean. I recommend it.
MARICARMEN G. | Overall ExperienceGreat services everyone was nice and helpful.
Enrique A. | Overall ExperienceEveryone I dealt with at this facility was very helpful and friendly. Nicki is extremely pleasant and wonderful to work with.
Terri K. | Overall ExperienceOnly reason I didn't give it 5 stars is the accessibility. The drive lanes were tight and very uneven, making pulling a 24ft trailer thru a little challenging.
Kevin S. | Overall ExperienceGracias
MARTIN D. | Overall ExperienceGreat place
Patrick S. | Overall ExperienceStaff was always friendly and helpful. Facility was well setup and always clean.
Ron F. | Overall ExperienceGreat, friendly staff!
Elizabeth G. | Overall ExperienceU-Haul storage en Copperas Cove has always been helpful and very friendly. They made close out so easy! I highly recommend them for all there services!
MARTHA T. | Overall ExperienceGreat experience! Kristofer was awesome!
Sheila G. | Overall ExperienceVery nice and helpful people.
CHARLES S. | First ImpressionsI enjoyed how helpful and nice they were when helping me set up andove out the storage.
Alexis W. | Overall ExperienceYou provided excellent service and a place to store our items as we consolidated 2 homes into one.
Paul T. | Overall Experiencethe manager Nicki is an exceptional person and I would recommend anyone using U-Haul to visit this office.
Wayne H. | First ImpressionsThe service was excellent. Chris was helpful and knowledgeable. The unit was clean and accessible.
Ron F. | First ImpressionsThanks for the excellent customer service!
Marie F. | First ImpressionsKris was so nice and helpful! Great customer service!
Sheila G. | First ImpressionsThe staff is so friendly and assisted whenever I woulda call to make payments or for general questions. I had NO issues while renting at this location!
Celise H. | Overall ExperienceThe site needs better cameras as we were broken into and the footage was not clear enough for the police to make out the license plate on the car or identify the people.
Gary p. | Overall ExperienceVery helpful and easy going personnel. Office hours are great.
Theodoro L. | Overall ExperienceVery efficient. Polite, helpful, cheerful, informative and unassuming. Words that describe the personnel. The facilities are well kept and organized.
Theodoro L. | First ImpressionsExcellent company to use!
Joan L. | First ImpressionsGreat customer service! Nice place! The employees are super friendly and helpful!
Tonya B. | First ImpressionsTook forever checking in
LINDA P. | Overall ExperienceIs
LINDA P. | First ImpressionsEmployee was very rude
Louis W. | Overall ExperienceThought employee was very rude at copperas cove u haul
Lonnie W. | First ImpressionsN/C
Timothy S. | Overall ExperienceI needed their help desperately. I moved from another city, and I needed to unload our trailer and turn it in. They helped with a free month. I had to turn the trailer in at another location.
Valerie L. | Overall ExperienceVery smooth process, Thanks
MARTIN D. | ReservaciónThe gentleman who helped me was very friendly. He made this move easier and I feel like my belongings are safe. Gracias
Nicole S. | ReservaciónI was in need of help and a company I would have used for my next move just lost a customer
Johnathon E. | ReservaciónEvidence of rodent activity found in stores items.
ACE R. | Overall ExperienceI greatly Ppreciate 3 years of my storage needs with Uhaul Coperas Cove.
CHARLES W. | Overall ExperienceGreat people
JANET M. | Overall ExperienceThanks for all of your help.
juan m. | Overall ExperienceNice staff. Nice facility.
Mark D. | ReservaciónGreat place. I would recommend this place to anyone. Thank you for great service
Donna K. | Overall ExperienceThank you for all you have done to help with this move! The grounds are clean and the staff is very courteous! I would highly recommend this location to anyone!!
Zillah C. | Overall ExperienceNa
Phyllis M. | Overall ExperienceI loved this Uhaul facility the staff was awesome and very helpful and helped make this move smooth thank you
Angel J. | Overall ExperienceGreat Facility!
Rose R. | Overall ExperienceThe staff was friendly and helpful. A pleasure to deal with
Richard Z. | Overall ExperienceThe staff were very helpful and happy to help. I've used a lot of storage facilities in the past and this is by far my favorite!
CYNTHIA B. | Overall ExperienceI was impressed with the staff. They were always there to help with any circumstances, friendly and respectful. The area was always clean.
Jo Beth R. | Overall ExperienceOverall excellent.
Louis D. | Overall ExperienceU-Haul Storage on 2711 U.S. 190 Business, Copperas Cove is all around a great storage facility couldn't ask for better hours 24/7 access with great customer service and well maintained facility
kevin M. | Overall Experience