Customer Reviews for U-Haul Storage of Copperas Cove

847 comentarios

2711 E Business 190   Copperas Cove, TX 76522
(Behind Lone Star Pediatric Dental & Braces)

(254) 542-8058

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(254) 542-8058

2711 E Business 190
Copperas Cove, TX 76522
(Behind Lone Star Pediatric Dental & Braces)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
5.0

Staff extremely helpful and professional!

SYLVIA L. 
Clasificación:
1.0

Was very rude my friend rented the truck for me and was scared to drive it so I drove it and they came out and said we had to switch so we were in the middle of switching back and she said she just wanted us to return.

BREANNA M. 
Clasificación:
5.0

Keep up the good work!

KEVIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SYLVIA L. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy B. 
Clasificación:
3.0

Truck I rented felt like it was going to break down while driving it unloaded/loaded, very bumpy ride. Wish I could have returned it to a location in Killeen cove was far away, I passed up several uhaul companies in my area.

Lavenya W. 
Clasificación:
5.0

Had to come back multiple times because I'm terrible at planning. Staff was helpful and and friendly every time.

Michael B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

El cliente no dejó un comentario.

VANESSA B. 
Clasificación:
1.0

Do not go here. Customer service awful and got charged a cleaning fee for nothing. Going to Penske next time

WILLIAM M. 
Clasificación:
5.0

Great customer service!

DANIEL H. 
Clasificación:
5.0

I have no complaints they made it very easy they are personable. The entire staff was exceptional I highly recommend this location.

BRITNEY A. 
Clasificación:
5.0

Love them there great

Daillynn G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON H. 
Clasificación:
5.0

The guy who helped me with my uhual rental was informative and very professional. He did his job and was very polite.

LAURAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilbert I. 
Clasificación:
1.0

My experience with this particular rental and this particular UHAUL location was the worst experience I have ever had in my entire life purchasing any goods or services. I called on Wednesday 03.10.2021 and made a reservation for my daughter. My daughter lives in Copperas Cove, TX, and I live in Ohio. I spoke with a representative and explained that I needed to make this reservation and pay for it on my credit card so my daughter would not have to worry. The representative told me that would not be a problem and proceeded to walk me through all the necessary steps. On Friday 03.12.2021, my daughter arrives at the Copperas Cove location 2711 E. Business 190, Copperas Cove, TX 76522, and was told something completely different. She was told; "that I and my card had to present for security reasons to complete the rental." My daughter called me right away. I, in turn, called the store the I spoke with a representative to explain or try to explain that I was assured on Wednesday that we could complete this reservation in this manner. I then asked to speak to the Manager to plead my case. I was put through to a Nikki Tayler; this associate was the nastiest and meanest person I have ever encountered in any service industry. Nikki Tayler dismissed my concern and gave me her boss's number (Matthew McMillian), and told me it doesn't matter who I speak with; the answer will be the same. Then proceeded to tell my daughter to leave the store and take her business elsewhere while here, and this happened while I was on the phone trying to figure out an alternate solution. I have never in my life been treated in such a manner. If my daughter or I am ever in need of a moving truck, supplies, or help, I can assure UHAUL will be the last company I call.

bryanna C. 
Clasificación:
5.0

Overall the facility is in excellent condition and very clean. Well lit and very secure. The staff was very professional and friendly. Highly recommend this location.

Lee B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID W A. 
Clasificación:
5.0

Nada

Cathy W. 
Clasificación:
5.0

Great manager. Good location and services. Will use this facility again. Many thanks. Especially appreciate the gate key fob and 24 hr. access. Very professional operation. Even my hard to please boss was happy, lol.

Bradley D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather Breanna T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

DUSTIN P. 
Clasificación:
5.0

Staff was the most helpful

Lisa T.  |  First Impressions 
Clasificación:
5.0

Nicki Taylor was absolutely outstanding!!!! In a very difficult time Niki made everything so much easier.

ELIZABETH W.  |  First Impressions 
Clasificación:
5.0

Super helpful and friendly.

Seamus M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY AARON I. 
Clasificación:
5.0

Everyone was very nice an the storage facility was well maintained. ¡Gracias! 

Walter S.  |  Overall Experience 
Clasificación:
5.0

It was a great place to store all of my belongings. I just didn't like that fact that I was a committed and faithful customer and they raised my bill more than once, it got to expensive to maintain on top of the other bills I had. Thank you for your great customer service. Have a blessed day! God's not dead!

Jennifer W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

anthony h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EFRAIN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL JOSEPH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron C.  |  First Impressions 
Clasificación:
5.0

Professional and courteous!

James Richard W.  |  First Impressions 
Clasificación:
5.0

They handled my needs fast and professionally.

Tamara V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE H. 
Clasificación:
5.0

Everything was smooth they made the process easy and quick for us.

ANTOINETTE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan R.  |  Overall Experience 
Clasificación:
5.0

The management at this facility is fantastic

JOSEPH S.  |  First Impressions 
Clasificación:
5.0

Nicki and her staff are always great. This is my preferred place to rent from.

BRIAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose D. 
Clasificación:
5.0

Thanks to the Professionalism of Ellen and Kim. I was set up and ready to go in no time. Seamless wonderful

Tamara V.  |  First Impressions 
Clasificación:
5.0

Nikki and the other young lady(I'm sorry I forgot her name!) were EXTREMELY helpful. I've had some rough experiences with storing my trailer in the past and I HAVE TO HAVE 24 hour access because I'm a musician and I play shows into the late hours so sometimes I'm exhausted coming home at 3-4a.m. The facility was well maintained and the employees really seemed to enjoy what they do. They were careful, friendly, attentive, and made the process very easy. I was also impressed by the features of the facility. The last company I used had a 10 digit code and the pad was really low so it was difficult in my lifted truck especially in poor weather. But at uhaul I have a remote and a card to swipe! SO CONVENIENT!! I'm a happy customer and I would gladly refer anyone I know needing storage to this location.

Nicholas B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON N. 
Clasificación:
5.0

Nice units and nice people.

Richard F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kuka A. 
Clasificación:
1.0

Hidden charges Probably fabricated Customer has to pay for their misleading advertising Or fail to informed of possible charges incurred if we used some of the equipment provided with the rental equipment.

JOSE P. 
Clasificación:
5.0

Keep up the good work.staff was very helpful and kind.

KEVIN P. 
Clasificación:
4.0

The customer service person who checked my equipment in needs some training on listening to her customers. She has a script in her head and if the persons person's questions vary from that script she gets frustrated and fails to hear the concern or issue. The seal on the storage was not removed, so I had to use the rental truck to go and buy scissors to cut it...using mileage I had to pay for and buying scissors I didn't need to buy for any other purpose. Nikki, on the other hand, is always courteous and helpful.

IDA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GINGER LYNN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

OMILDRED F.  |  First Impressions 
Clasificación:
3.0

N/C

COLON J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken H. 
Clasificación:
5.0

Very professional staff. Great welcome. Very thorough and helpful. Overall a great experience. Facility was very clean and the property layout was easy to maneuver. Gracias.

Lee B.  |  First Impressions 
Clasificación:
1.0

I had to go back and forth with the lady at this location. She insisted that my drop off location was down the street and I had to argue her down before eventually going to get my phone and showing her that it was the correct drop off location. Secondly the first guy that came out stated that if my paper form didn't have a return address that I was able to drop it at any location. Then she stated that she would be charging a $100 wrong location fee. Even after showing her my phone that stated their location, she was still trying to explain to me how they were full, which had nothing to do with me. After showing her both the phones location that showed hers and also my BLANK return location she finally took the truck. What horrible customer service.....Her attitude really made me consider Penske or any other place but Uhaul. Arguing with me about something and trying to get me to understand your issues is not my problem. The truck should have been taken... and with a smile on her face. How dare she. RUDE and UNPROFESSIONAL.

Khristina K. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katharine B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CYNTHIA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

Very clean and friendly staff!

Maricarmen G.  |  First Impressions 
Clasificación:
5.0

Manager Nikki is awesome and so we're the other employees!

Shawn B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DALTON P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C.  |  Overall Experience 
Clasificación:
5.0

Outstanding overall experience.

JESSE S. 
Clasificación:
5.0

Brenda was amazing she helped me out with a last minute move...I would definitely recommend everyone to go see her

SANDRA M. 
Clasificación:
1.0

Takes too much time and not appropriate application and service.

sainath P. 
Clasificación:
5.0

Very easy move staff helpful and courteous

OMILDRED F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Moises V. 
Clasificación:
5.0

Great!!

Louis D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Boris P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Boris P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAID G. 
Clasificación:
3.0

Still have not received my receipt

Yolanda W. 
Clasificación:
5.0

I would like to thank the management team for helping me out with my return issues.

Hattie H. 
Clasificación:
1.0

horrible place

JAMES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY L. 
Clasificación:
3.0

Fix the leaks in your trucks. Had water damage to A LOT of my stuff. Still waiting on supervisor to call.

Elizabeth Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Romona M. 
Clasificación:
5.0

Fast, easy and friendly. Good staff!

JUAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANA D. 
Clasificación:
5.0

Great customer service. Clean, good running vehicle.

April C. 
Clasificación:
5.0

Thank you so much, Uhaul, Ms. Nicki, and staff. I had a great experience using your rental truck/van service. My rental van was new and very easy to handle, I would definitely recommend and use your service again Thank you so much Athenia

Athenia M. 
Clasificación:
5.0

The employees at the Copperas Cove facility were always very professional. Thanks for a very enjoyable experience. I would highly recommend anyone to use this U-Haul facility in the future.

RANDY G.  |  Overall Experience 
Clasificación:
5.0

Extremely friendly staff. The lady even recommended to upgrade after I told her what I was picking up. She was spot on!!! The appliance straps to carry the reservation personal sold me, were life “back breaking” saving. Gracias

Defra D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROMYRUS P. 
Clasificación:
5.0

The employees at this site are very helpful. I have recommended them to many friends.

Shirley S W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN ARTHUR S.  |  Overall Experience 
Clasificación:
5.0

Excellent service! Well organized

Brittany G. 
Clasificación:
5.0

Continue same great customer service witlh your understanding and thoughtfulness.

SHERITA MONITA B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christine H. 
Clasificación:
5.0

Thank you for keeping my household goods safe while I was deployed. I am very satisfied with the service I got. Good luck and thank you.

Raymond A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles P. 
Clasificación:
5.0

Very easy and quick service.

Monique Anise C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chloe F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE D. 
Clasificación:
5.0

Keep the same staff you have!!!

Christopher H. 
Clasificación:
5.0

Nothing. Outstanding service and attentiveness to their customers.

Randolph Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIANA J. 
Clasificación:
5.0

Great customer service and the motorcycle mechanic was extremely impressed the trailer was from Uhaul.

RANDALL R. 
Clasificación:
5.0

Amazing services, nice and clean. I recommend it.

MARICARMEN G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

YVETTE R. 
Clasificación:
5.0

IT was just a short drop off place and everything was good.

Virlee T. 
Clasificación:
5.0

Great services everyone was nice and helpful.

Enrique A.  |  Overall Experience 
Clasificación:
5.0

Staff was great!

Joseph R. 
Clasificación:
5.0

Excellent!!

Maricarmen G. 
Clasificación:
4.0

El cliente no dejó un comentario.

JERRELL DEAN H. 
Clasificación:
3.0

Using your phone for complete reservation is unacceptable! My phone would not update for the scanner photo and it took over an hour to get the attendant to assist. I was late for move and had to pay additional fees. It was extremely stressful, and costly.

Alicia C. 
Clasificación:
5.0

Polite young man that attended to I need! thank you, U-Haul

MELINDA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELYN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel L. 
Clasificación:
4.0

Concern the policy of wearing mask while the Coronvirus illness count is increasing in Coryell. The staff helped me when I had challenges during my move.

SYDELL M. 
Clasificación:
5.0

Don't understand why I needed a second person on the rental contract.

EUGENE GERARD B. 
Clasificación:
4.0

Facility and truck were clean. Customer service was rude in the morning however when dropping off the truck I worked with another person and she had great customer service.

NATOYIA D. 
Clasificación:
5.0

Friendly staff. Very efficient. Everything went very smoothly.

RUSSELL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DYLAN O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christy P. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARITHA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor M. 
Clasificación:
5.0

Very professional, kind, and informative. Make you feel like family!!! That's always a great feeling

Maurice F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARET W. 
Clasificación:
5.0

El cliente no dejó un comentario.

claude H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy A.  |  First Impressions 
Clasificación:
5.0

Everyone I dealt with at this facility was very helpful and friendly. Nicki is extremely pleasant and wonderful to work with.

Terri K.  |  Overall Experience 
Clasificación:
4.0

Only reason I didn't give it 5 stars is the accessibility. The drive lanes were tight and very uneven, making pulling a 24ft trailer thru a little challenging.

Kevin S.  |  Overall Experience 
Clasificación:
5.0

Gracias

MARTIN D.  |  Overall Experience 
Clasificación:
5.0

Great place

Patrick S.  |  Overall Experience 
Clasificación:
5.0

Staff was always friendly and helpful. Facility was well setup and always clean.

Ron F.  |  Overall Experience 
Clasificación:
5.0

Great, friendly staff!

Elizabeth G.  |  Overall Experience 
Clasificación:
5.0

U-Haul storage en Copperas Cove has always been helpful and very friendly. They made close out so easy! I highly recommend them for all there services!

MARTHA T.  |  Overall Experience 
Clasificación:
5.0

Great experience! Kristofer was awesome!

Sheila G.  |  Overall Experience 
Clasificación:
5.0

Very nice and helpful people.

CHARLES S.  |  First Impressions 
Clasificación:
3.0

I enjoyed how helpful and nice they were when helping me set up andove out the storage.

Alexis W.  |  Overall Experience 
Clasificación:
5.0

You provided excellent service and a place to store our items as we consolidated 2 homes into one.

Paul T.  |  Overall Experience 
Clasificación:
5.0

the manager Nicki is an exceptional person and I would recommend anyone using U-Haul to visit this office.

Wayne H.  |  First Impressions 
Clasificación:
5.0

The service was excellent. Chris was helpful and knowledgeable. The unit was clean and accessible.

Ron F.  |  First Impressions 
Clasificación:
5.0

Thanks for the excellent customer service!

Marie F.  |  First Impressions 
Clasificación:
5.0

Kris was so nice and helpful! Great customer service!

Sheila G.  |  First Impressions 
Clasificación:
5.0

The staff is so friendly and assisted whenever I woulda call to make payments or for general questions. I had NO issues while renting at this location!

Celise H.  |  Overall Experience 
Clasificación:
4.0

The site needs better cameras as we were broken into and the footage was not clear enough for the police to make out the license plate on the car or identify the people.

Gary p.  |  Overall Experience 
Clasificación:
5.0

Very helpful and easy going personnel. Office hours are great.

Theodoro L.  |  Overall Experience 
Clasificación:
5.0

Very efficient. Polite, helpful, cheerful, informative and unassuming. Words that describe the personnel. The facilities are well kept and organized.

Theodoro L.  |  First Impressions 
Clasificación:
5.0

Excellent company to use!

Joan L.  |  First Impressions 
Clasificación:
5.0

Great customer service! Nice place! The employees are super friendly and helpful!

Tonya B.  |  First Impressions 
Clasificación:
2.0

Took forever checking in

LINDA P.  |  Overall Experience 
Clasificación:
4.0

Is

LINDA P.  |  First Impressions 
Clasificación:
1.0

Employee was very rude

Louis W.  |  Overall Experience 
Clasificación:
1.0

Thought employee was very rude at copperas cove u haul

Lonnie W.  |  First Impressions 
Clasificación:
5.0

N/C

Timothy S.  |  Overall Experience 
Clasificación:
4.0

I needed their help desperately. I moved from another city, and I needed to unload our trailer and turn it in. They helped with a free month. I had to turn the trailer in at another location.

Valerie L.  |  Overall Experience 
Clasificación:
5.0

Very smooth process, Thanks

MARTIN D. | Reservación
Clasificación:
5.0

The gentleman who helped me was very friendly. He made this move easier and I feel like my belongings are safe. Gracias

Nicole S. | Reservación
Clasificación:
1.0

I was in need of help and a company I would have used for my next move just lost a customer

Johnathon E. | Reservación
Clasificación:
3.0

Evidence of rodent activity found in stores items.

ACE R.  |  Overall Experience 
Clasificación:
5.0

I greatly Ppreciate 3 years of my storage needs with Uhaul Coperas Cove.

CHARLES W.  |  Overall Experience 
Clasificación:
5.0

Great people

JANET M.  |  Overall Experience 
Clasificación:
5.0

Thanks for all of your help.

juan m.  |  Overall Experience 
Clasificación:
5.0

Nice staff. Nice facility.

Mark D. | Reservación
Clasificación:
5.0

Great place. I would recommend this place to anyone. Thank you for great service

Donna K.  |  Overall Experience 
Clasificación:
5.0

Thank you for all you have done to help with this move! The grounds are clean and the staff is very courteous! I would highly recommend this location to anyone!!

Zillah C.  |  Overall Experience 
Clasificación:
3.0

Na

Phyllis M.  |  Overall Experience 
Clasificación:
5.0

I loved this Uhaul facility the staff was awesome and very helpful and helped make this move smooth thank you

Angel J.  |  Overall Experience 
Clasificación:
5.0

Great Facility!

Rose R.  |  Overall Experience 
Clasificación:
5.0

The staff was friendly and helpful. A pleasure to deal with

Richard Z.  |  Overall Experience 
Clasificación:
5.0

The staff were very helpful and happy to help. I've used a lot of storage facilities in the past and this is by far my favorite!

CYNTHIA B.  |  Overall Experience 
Clasificación:
5.0

I was impressed with the staff. They were always there to help with any circumstances, friendly and respectful. The area was always clean.

Jo Beth R.  |  Overall Experience 
Clasificación:
5.0

Overall excellent.

Louis D.  |  Overall Experience 
Clasificación:
5.0

U-Haul Storage on 2711 U.S. 190 Business, Copperas Cove is all around a great storage facility couldn't ask for better hours 24/7 access with great customer service and well maintained facility

kevin M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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    Contenedores U-Box®

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    Suministros de mudanza

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