Customer Reviews for U-Haul Storage of Copperas Cove

983 comentarios

2711 E Business 190   Copperas Cove, TX 76522
(Behind Lone Star Pediatric Dental & Braces)

(254) 542-8058

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(254) 542-8058

2711 E Business 190
Copperas Cove, TX 76522
(Behind Lone Star Pediatric Dental & Braces)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicia H.  |  Overall Experience 
Clasificación:
5.0

Miss Brenda is beautiful girl super

FRANCISCO C. 
Clasificación:
5.0

Nothing is needed if you are consistent as today. The total experience was exceptional. I didn't have to wait around for service. Great customer service, vehicle was rather new and in great condition.

GRADY B. 
Clasificación:
5.0

Brenda is the pinnacle of customer service. She went the extra mile to ensure I was taken care of and takes her job seriously. She was professional, friendly, enthusiastic and provided top knotch customer service.

Joseph C.  |  Overall Experience 
Clasificación:
5.0

Brenda and her staff always take care of me.

BRIAN H. 
Clasificación:
5.0

Staff has always been exemplary in their customer service and assists us in any way possible--thank you!

CHRISTOPHER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jameea R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Antha H. 
Clasificación:
1.0

I pulled my stuff out of my storage unit when I got a new place and it was mid month and was informed I could not be refunded for the days remaining in the month. Staff was quite rude about it.

Christopher E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DJUAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOROTHY W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald S.  |  Overall Experience 
Clasificación:
5.0

Outstanding customer service.

CLINT H. 
Clasificación:
5.0

Brenda was great. She was helpful and friendly. She went the extra mile to ensure i had what i needed

Joseph C.  |  First Impressions 
Clasificación:
5.0

Yes is good service and the attention is very good thanks miss Brenda

FRANCISCO C. 
Clasificación:
5.0

Good job Merry Christmas

david C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

James W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD M.  |  First Impressions 
Clasificación:
5.0

great people, great help in my concerns. i truly was blessed by your company. thank you so much

RAYMOND R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES J. 
Clasificación:
5.0

My experience was excellent thank you so much for your help

OSCAR I. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL MARTIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIMMY I. 
Clasificación:
5.0

So sad to see Nikki leave, she had been such a tremendous help when I arrived and throughout my "stay" at the location. Kiddos also go out to Jason.

SHARON P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE S. 
Clasificación:
5.0

More parking for patrons who leave ther car when picking up a rental would be nice, but not a necessity.

KEVIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne W. 
Clasificación:
5.0

i rented the truck have full of gas, mistakenly returned it full of gas and could not get money back on the gas or a least some kind of credit .That extra gas cost me almost the entire rental of the truckk?

LM M. 
Clasificación:
5.0

If the calling system could disable about 5 minutes before opening it would have saved me about 8 miles. Just a suggestion not a complaint. I loved how sweet all the people are and how helpful they were. It was a really nice experience, especially because I was so beat from moving.

NINA C. 
Clasificación:
5.0

Great place. Very friendly and easy to rent

BONNIE S. 
Clasificación:
5.0

The staff was very helpful. They made the process easy. Definitely recommend this location.

AMY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

YVONNE M. 
Clasificación:
2.0

Parking was almost non-existent, I had to return the blankets I had glass wrapped in instead of just letting me pay for the blankets to be replaced, they made me go retrieve the blankets to close out my contract, and I'm not a fan of wasting fuel for something that would be easier to charge to an account.

TIMOTHY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachery B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MURRY B. 
Clasificación:
5.0

Nothing, all good

ROGER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne M.  |  First Impressions 
Clasificación:
4.0

The person who helped me was amazing! She needs a promotion please best experience with Uhaul I've ever had!

Sema H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH B. 
Clasificación:
5.0

Excellent service fast ameising good service thanks

FRANCISCO C. 
Clasificación:
5.0

The employees were very nice and professional and the equipment was very clean. They went over everything with me, prior to me leaving in the vehicle. Very courteous, even called me to let me know they found my grand daughters shoe in the vehicle. Very nice personnel highly recommend.

STEPHANIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSIAH D. 
Clasificación:
5.0

The manager of the Copperas Cove Facility is excellent. Very diligent, friendly and goes out of her way to help.

Lisa H.  |  First Impressions 
Clasificación:
3.0

Everything else was ok despite the disrespectful customer service from the assistant manager named Brenda. She was VERY RUDE. She prejudged my situation and was very nasty very unprofessional the way she handled a situation and service that her office OFFERED to me from this company out of empathy, compassion and understanding due to my loss. She talked very nasty to me in front of my family and children. Very disrespectful. My family ALL took note and commented on the very disrespectful attitude of Ms. Brenda. I will never do it recommend business to that location as long as she is there. It breaks my heart to know that my son served his country for people who act as ungrateful as her.

Marco S. 
Clasificación:
5.0

Let shorter people know that they will need a step stool for the pickup truck.

BONNIE H. 
Clasificación:
5.0

excellent service. clean, well maintained facility. security taken seriously, they make customer satisfaction a top priority. they even recomend other local facilities when they don't have exactly what your looking for.

Andreas P.  |  First Impressions 
Clasificación:
5.0

The service and the truck was great thanks

CRYSTAL W. 
Clasificación:
5.0

When checking out and dropping off the truck, the female that helped be was absolutely passionate about her job and I wanted to point out that her customer service skills went way above and beyond any and all expectations. Such care and compassion for her job to put herself out there went above any normal business transaction that I have ever been involved in. Please by all means help get this individual in front of corporate meetings where she can shine for the customers where she can shine and make plenty of positive I've never felt so successful

CHAD G. 
Clasificación:
5.0

More parking

ROBERT L. 
Clasificación:
5.0

Great customer service and got me what I needed in a timely manner.

DEANDRE J. 
Clasificación:
5.0

Nikki, Brenda, driver Lucas, and ALL at U-Haul Copperas Cove were absolutely fantastic. Could not have asked for better - from the day my Uboxes arrived from VA and went into storage there; the times I requested access to my Uboxes while in storage; and for delivery to final (local) destination. Everyone was always very helpful, patient, understanding, kind, courteous and professional. Always did what they said, and said what they did. Will recommend to others!

Rebecca J. 
Clasificación:
5.0

The u-haul experience I had was amazing!! The whole process was very easy, quick and well organized the lady that help me in copperas cove was very nice and very helpful..

CODY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin Z. 
Clasificación:
5.0

Excellent service

ONIKA H. 
Clasificación:
5.0

service is excellent

JOHN H. 
Clasificación:
5.0

The U- Haul storage person (Nikki) was very helpful and went above and beyond to assist my 'checking in' for me controlled climate unit. She made sure that cold water was available to us as it was very hot outside and we came from WI (not that hot there.) The fellow where I turned-in my truck and auto transport was AWESOME!!!!!!! He helped my to park the trailer (back it in) when I was unable to do it. With his assistance I backed the trailer in & park it. These two U-Haul locations in Copperas Cove, TX are kept clean are deserve a 'Job well done' from their district manager and/or Corp headquarters.

SHARON P.  |  First Impressions 
Clasificación:
5.0

This was a military move and time we don't have,but Copperas Cove Texas uhaul handle everything in a timely and professional manner, I received the best service,professional, kind,quick, Truly the customer is put first, no need or detail was to small,to handle. Customer service,is on top of all details,it handle in a timely manner, U-box need caulking installation To keep the rain out while traveling, Uhaul telephone waiting time on the 800 number please help them answer faster,45 min to 60 Is crazy,and turn off the music it's horrible

Rose F. 
Clasificación:
5.0

I forgot her name but the UHaul rep that helped me with my rental was superior in her customer service skills. It's rare to find these days and she deserves praise and reward for her job well done.

Lamont J. 
Clasificación:
5.0

Very friendly and professional. Appeared to enjoy helping me, the customer. The staff appeared to help each other in order to provide timely service. Good experience overall. Gracias.

Lee B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER K. 
Clasificación:
5.0

Everything went great with my moving so far and storage would give a 5 stars every time

LUIS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamala M. 
Clasificación:
5.0

Everything was perfect, the front desk clerk Saturday morning was exceptional. Very informative ,and she helped me out a lot. Definitely will be renting from that location every time.

Jeremy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIARA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDRA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTHA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antoinette H. 
Clasificación:
5.0

Awesome Customer Service!! A+++ To The Wonderful Staff & I Appreciate Them!!

MONET F. 
Clasificación:
5.0

Make sure vehicle is clean and ready for next customer.

KELLI P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bradford F. 
Clasificación:
5.0

Customer service in this location is outstanding!

Lorenzo R. 
Clasificación:
4.0

El cliente no dejó un comentario.

IRA C. 
Clasificación:
5.0

The associates were tremendously helpful with the white process. From the moment I stepped in they acknowledged me and proceeded to ask questions and provide answers about the rental.

ABEL M. 
Clasificación:
5.0

Niki was absolutely wonderful getting our truck together and helping us with another unit in addition to the the unit we already have. Thanks Niki The Williamson's

JEFFREY W. 
Clasificación:
5.0

Aside from not getting the truck we reserved went pretty smooth, people were friendly.

JACOB W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANINE D. 
Clasificación:
5.0

Upgraded from a smaller unit and the process was easy and I was treated as an important customer. Very friendly staff of individuals to assist with my move in to the new unit!

Robert P.  |  First Impressions 
Clasificación:
5.0

The customer representative that took care of us was awesome

RENE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOMEKA B. 
Clasificación:
5.0

Brenda was very professional and friendly no improvement needed.

PATRICIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES P. 
Clasificación:
5.0

Congratulations for the excellent customer service!

LORENZO R. 
Clasificación:
5.0

The ladies in the office were absolutely amazing!

Nicole S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B.  |  First Impressions 
Clasificación:
5.0

Everyone at this store we're exemplary. They went above and beyond my expectations. Brenda the manager was amazing and very helpful. She has a great heart♥️Thank you so much. I will definitely use this store againðŸ'

AMY D. 
Clasificación:
5.0

Employees are always friendly , helpful and professional.

Kevin N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIESHA LASHALL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariela C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

HEATHER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance W. 
Clasificación:
5.0

The lady at the front was very nice & helpful! Even helped close out our storage unit! The gentleman that took us outside for our inspection was very friendly. Overall awesome staff

Brooklyn J. 
Clasificación:
5.0

They were amazing

MICHAEL S. 
Clasificación:
5.0

I have been here before. Great customer service!

IRMA W. 
Clasificación:
5.0

Awesome service. They rocked

DAVID R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar T. 
Clasificación:
5.0

Brenda was great with customer service and was diligent to meet my needs! Great service great truck thank you

REBEKAH S. 
Clasificación:
1.0

The man came out to check the tires and shook the tire stick at me saying he needed me to answer the questions or I had to pay an extra day. I would not answer his questions because I was in the middle of cleaning the truck and I asked him to wait he again shook the stick at me and threatened to charge me an extra day.

PAMELA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPHINA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SYLVIA L. 
Clasificación:
5.0

The staff are amazing and extremely helpful! Definitely recommend!

SYLVIA L. 
Clasificación:
5.0

Nothing. Everyone I worked with was great!

DONNA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINEARD DAVID R. 
Clasificación:
5.0

Nick I is awesome and the staff here is great.

Brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
5.0

Staff extremely helpful and professional!

SYLVIA L. 
Clasificación:
1.0

Was very rude my friend rented the truck for me and was scared to drive it so I drove it and they came out and said we had to switch so we were in the middle of switching back and she said she just wanted us to return.

BREANNA M. 
Clasificación:
5.0

Keep up the good work!

KEVIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SYLVIA L. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH B. 
Clasificación:
5.0

Had to come back multiple times because I'm terrible at planning. Staff was helpful and and friendly every time.

Michael B.  |  First Impressions 
Clasificación:
5.0

Love them there great

Daillynn G.  |  First Impressions 
Clasificación:
5.0

Nicki Taylor was absolutely outstanding!!!! In a very difficult time Niki made everything so much easier.

ELIZABETH W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John Paul SR W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron C.  |  First Impressions 
Clasificación:
5.0

The management at this facility is fantastic

JOSEPH S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

OMILDRED F.  |  First Impressions 
Clasificación:
5.0

Very clean and friendly staff!

Maricarmen G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy A.  |  First Impressions 
Clasificación:
5.0

Thanks for the excellent customer service!

Marie F.  |  First Impressions 
Clasificación:
5.0

Great customer service! Nice place! The employees are super friendly and helpful!

Tonya B.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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