Customer Reviews for U-Haul Storage of Copperas Cove

1,328 reviews

2711 E Business 190   Copperas Cove, TX 76522
(Behind Lone Star Pediatric Dental & Braces)

(254) 542-8058

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(254) 542-8058

2711 E Business 190
Copperas Cove, TX 76522
(Behind Lone Star Pediatric Dental & Braces)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff were great and made my first uHaul experience painless. Thank you.

LEE H 
Rating:
5.0

Customer did not leave a comment.

Lynetter R 
Rating:
3.0

Customer did not leave a comment.

Essie S 
Rating:
5.0

Customer did not leave a comment.

Ruben M 
Rating:
5.0

Customer did not leave a comment.

Ruben M  |  First Impressions 
Rating:
5.0

Everything went well and employees were very helpful. Thank you

Joan D 
Rating:
5.0

Customer did not leave a comment.

KEVIN B  |  Overall Experience 
Rating:
5.0

Excellent customer service and support

MARSHALL W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT K 
Rating:
5.0

Customer did not leave a comment.

Steve F 
Rating:
3.0

Too expensive I'm a senior citizen disabled with no help so it takes me long more money out of my pocket or a fixed income I need 3 more hours but have to pay for 24 more hours

Maurice C  |  First Impressions 
Rating:
5.0

AWESOME

Sabrina L 
Rating:
1.0

Customer did not leave a comment.

Isabel V  |  Overall Experience 
Rating:
1.0

Dee, the lady who helped me was AMAZING, she went above and beyond her job to help navigate a solution with a tough situation when it came to flooding on my one way route.

CHELSEA H  |  First Impressions 
Rating:
1.0

It is because they let somebody go in there and my storage bin and take things out it was not their stuff and I think that's very impressional for that U-Haul and this is the second time this has happened to me so I will not recommend anybody for you whole storage no more

Linda C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teisha C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zuheily R 
Rating:
5.0

Continue the good customer service that I received

Mitchell L 
Rating:
5.0

Customer did not leave a comment.

Maegan F 
Rating:
3.0

Customer did not leave a comment.

Rebecka W 
Rating:
5.0

Customer did not leave a comment.

Alfred M 
Rating:
5.0

Customer did not leave a comment.

Carol C 
Rating:
5.0

Customer did not leave a comment.

Joan E 
Rating:
5.0

Thank you She wa wounder full greit serbices

MIRIAN N 
Rating:
5.0

Amazing customer service & the facility was always safe & clean.

Jared M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mia D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabrielle P  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

richard d 
Rating:
5.0

Customer did not leave a comment.

Kathy D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laurie A 
Rating:
5.0

Great customer service!! Thank you....

Michelle R 
Rating:
5.0

The gentleman that was working went above and beyond to help with my rental. Not only helped me, he helped another family member in another town that was also renting a uhaul that was having trouble because that location was closed. Thank you, Marla Brandkamp

Marla B 
Rating:
5.0

Customer did not leave a comment.

Israel C 
Rating:
4.0

Good service brings repeat customers, of which I'm one!

David W 
Rating:
5.0

Customer did not leave a comment.

Sindy F  |  First Impressions 
Rating:
5.0

Thanks for taking care of my storage needs for the past 12 years in 4 different units. Becky

Becky K  |  Overall Experience 
Rating:
5.0

Amazing service. Clint went beyond with helping out. I didn’t have a 2 inch drop hitch but Clint let me borrow his personal one so I could get the trailer I needed.

Roy M 
Rating:
5.0

Customer did not leave a comment.

glenda t 
Rating:
5.0

Greeted me promptly and very engaging and polite. Painless process.

Dean F 
Rating:
5.0

Customer did not leave a comment.

Calvin A 
Rating:
5.0

This location has friendly employees that are very helpful.

Becky K 
Rating:
5.0

Customer did not leave a comment.

Pamela s 
Rating:
5.0

Great price for what I needed. Truck was clean and the person that helped me went above and beyond. Thank you for the great job!

kelli p 
Rating:
5.0

Customer did not leave a comment.

Hama K 
Rating:
5.0

Customer did not leave a comment.

Kimberly T 
Rating:
5.0

Customer did not leave a comment.

jose M 
Rating:
5.0

Where does the $19.95 rental fee per day per local come into play because I paid $39.00 a day?

Barbara Q 
Rating:
5.0

Customer did not leave a comment.

Carmen A 
Rating:
5.0

Customer did not leave a comment.

Roger M  |  Overall Experience 
Rating:
5.0

The app was useless. The app needs to be worked on before directing customers to the place.

Samuel A 
Rating:
5.0

Customer did not leave a comment.

Patrick W 
Rating:
5.0

Raise your sign at the road so that your customers can find you. That billboard in front of it blocks it 100%.

James S 
Rating:
5.0

Love these guys at location in Copperas Cove Texas near Walmart, they are super helpful, knowledgeable and courteous to everyone, will be using them again and will definitely recommend this location to everyone 😊👍🏼

EVELYN T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tammy B 
Rating:
5.0

Customer did not leave a comment.

Sarah H 
Rating:
5.0

The U-Haul in Copperas Cove was excellent. Customer service was wonderful and very helpful.

Mandy F 
Rating:
5.0

Customer did not leave a comment.

William P 
Rating:
5.0

Overall beyond satisfied with the customer service received.

Joaquin A  |  Overall Experience 
Rating:
5.0

The woman working by herself for a bit in the morning on January 26 is a kind soul. Very positive experience with her. Wish I got her name to mention her here.

Racheal F 
Rating:
5.0

Customer did not leave a comment.

Joel A 
Rating:
5.0

Been here a few times and the staff is always friendly and helpful. Always have had a great experience here.

Jerry M 
Rating:
5.0

Customer did not leave a comment.

robert d 
Rating:
5.0

Customer did not leave a comment.

fortun j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fortun j 
Rating:
5.0

Customer did not leave a comment.

erin w 
Rating:
4.0

Customer did not leave a comment.

erin w 
Rating:
4.0

Equipment was clean but not maintained. The battery died on me twice. I had to call roadside assistance which took away time from me moving.

Shavoy J 
Rating:
5.0

Customer did not leave a comment.

Jonathan B 
Rating:
5.0

Moving out was as easy as moving in and the facility was top notch! The staff treated me well as a customer should be. Dee helped me with the final details, which included a truck, and was exceptionally efficient in providing the best customer care I have experienced in a long time! Hat's off to her and U-haul for hiring someone with great customer service and personal communication skills! Thanks to all for your assistance over the last two and a half years!

Robert P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cenaia S  |  Overall Experience 
Rating:
5.0

The employees were very helpful and the cargo van was well maintained. I will definitely be renting from them again! I highly recommend this location for your moving needs!!

Sheree s 
Rating:
5.0

Made my moving experience quick and easy

WAYNE G 
Rating:
5.0

Customer did not leave a comment.

Tonia L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie D  |  Overall Experience 
Rating:
5.0

Staff went above and beyond to meet my needs

David S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen W 
Rating:
4.0

It was great, busy parking area but I can't see much to improve

William k 
Rating:
5.0

The two ladies, one being the manager, were very friendly, professional, knowledgeable, helpful, and kind. The store was clean. The equipment was clean and in good repair. I had no problems with my reservation or return. I will definitely be recommending them to friends and family.

beth s 
Rating:
5.0

Your customer service representative at this location is great 👍 Thanks

Les F 
Rating:
5.0

Customer did not leave a comment.

Lanore W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia A  |  Overall Experience 
Rating:
4.0

Your team is great. The city screwed you by putting in that concrete median. Hard to do online, but warning people who may not be used to trucks and trailers that entry from the south requires a u turn might be helpful.

Chadwick B 
Rating:
5.0

Customer did not leave a comment.

William D  |  Overall Experience 
Rating:
5.0

Thanks for letting us trade for a bigger truck. Made the move so much easier.

Becky K 
Rating:
5.0

Thank you

Marnie S  |  Overall Experience 
Rating:
5.0

The whole experience was great and the app made everything very easy

Jaime B 
Rating:
5.0

Never received the email of our final receipt

Francis S 
Rating:
5.0

Very well done!

Montgomery C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jared G  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DYLAN S 
Rating:
5.0

Change policy that allows customers to return vehicle less than full of gas.

jon B 
Rating:
5.0

Nothing you where very friendly and accommodating as much as possible.

Martha J 
Rating:
5.0

Customer did not leave a comment.

Tonia L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NENA N 
Rating:
5.0

Brenda is excellent. Quick and very professional.

Ferdinand H 
Rating:
5.0

Customer did not leave a comment.

Clinton S  |  First Impressions 
Rating:
5.0

I really wish we would have been told about the app check in and taking pictures before we dropped off the keys. That was a negative for sure

Carlos P 
Rating:
4.0

Customer did not leave a comment.

Ricardo E 
Rating:
4.0

Customer did not leave a comment.

nicholas s 
Rating:
5.0

With my situation the staff was great and helpful. They done an excellent job and helped me with my problem fast.

Roger M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carrie D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert D 
Rating:
5.0

Customer did not leave a comment.

Claribel R  |  Overall Experience 
Rating:
5.0

This is the best place to get a uhaul.

Keith S 
Rating:
5.0

Very friendly staff. Customer service was excellent. Would recommend to anyone.

VENCENT G 
Rating:
5.0

The 2 young ladies that helped us were very friendly and knolagable

Nicholas S 
Rating:
5.0

Customer did not leave a comment.

RONALD N 
Rating:
5.0

Thank you for a good experience!

Marilynn-Sue K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taikeith B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Montgomery C  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Linda C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa A  |  Online Move In 
Rating:
5.0

Very nice people and didn’t take long at all dropping off, the two gentlemen were very nice and professional, Thank you!

Theresa P 
Rating:
5.0

Excellent Service

Mark W 
Rating:
4.0

The truck probably needs a front end alinement

Richard R 
Rating:
5.0

Thanks for everything

Lacarolyn A  |  Overall Experience 
Rating:
5.0

Very friendly manager and staff.

al g 
Rating:
5.0

Customer did not leave a comment.

nina c 
Rating:
5.0

Customer did not leave a comment.

Tonia L  |  Overall Experience 
Rating:
5.0

You guys was great,

STACEY R  |  First Impressions 
Rating:
4.0

No Comments Gracias

JOSE P 
Rating:
5.0

Customer did not leave a comment.

Jose S 
Rating:
1.0

I waited on hold for 30 minutes because there was an E Alert on me in the U Haul system. I am 40 years old, I am a veteran, I have an excellent credit score, a clean driving record, and I pay my bills. Your people made me feel like I was an irresponsible teenager or some sort of good-for-nohjing with your E Alert and poor customer service. Once the operator finally took me off hold and talked to me (after the 30 minute wait) he told me that I was good because some imaginary balance I owed had already been paid. Of course I paid my bill, and how dare your company accuse me otherwise. I lost precious time on what was supposed to be a happy day, the day I signed for my first home buy. It is now tarred by a poor experience with U Haul. I will plan with Penske from now on, you have received the last dollar you will ever get from me.

Benjamin K 
Rating:
3.0

Remove dolly and bag of mats, they take up useable space.

Keith T 
Rating:
5.0

Customer did not leave a comment.

Kathryn V 
Rating:
5.0

Customer did not leave a comment.

Sydney W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melissa h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUSSELL M 
Rating:
5.0

Customer did not leave a comment.

samari b 
Rating:
4.0

Customer did not leave a comment.

Tammy C 
Rating:
5.0

Customer did not leave a comment.

Matthew C 
Rating:
5.0

The last three years I’ve had a storage unit and needed a truck rental several times. And why go somewhere else when they have everything I need . Also their people are very helpful and prices are reasonable .I thank all of you!

Michael C 
Rating:
1.0

Trying to charge me an additional $70+ that was not on the original rental agreement or discussed with me at the time of rental.

Anthony C 
Rating:
5.0

Honestly, I don't know what else!

Kurtis A 
Rating:
5.0

Brenda and her staff do a great job. I rent equipment often and also have a storage unit.

brian h 
Rating:
3.0

CLEARLY notify your customers that if they don’t show up within 5-10 minutes of the start of the reservation this location will cancel it, even if it’s not busy that day. I arrived within the hour to pick up and was told my reservation was cancelled, then the worker didn’t offer any remedy just said it was cancelled. I had to ask if it was still available or if I could even get a rental. It appears that this location cares more about delivering their own “justice” for people arriving “late” than helping make sure customers are leaving with a product. If you want a stress free U-Haul experience pick a different location.

Jessica G 
Rating:
5.0

Thanks for making it a great experience!

Joanna M  |  First Impressions 
Rating:
5.0

Both employees working were amazing! Great help, polite, and fun to work with. Thank you guys for making my move experience so easy!

Branson H 
Rating:
5.0

Great customer service. Would recommend this location to anyone needing to rent equipment or trucks

Peter K 
Rating:
5.0

Went above and beyond helping me out; even offered me cold water when I was unloading. Most definitely first class customer service!

Scott G  |  Online Move In 
Rating:
5.0

No improvement necessary for me. Excellent service.

Randall R 
Rating:
4.0

They called right away when we left the dolly

tonya k 
Rating:
1.0

Online when you make a reservation it says reservation guaranteed. My reservation was NOT guaranteed. I was called by an associate in the store to notify me they didn’t have my truck saying online overbooked them and they had to change my reservation from 4:30 to 6:15. I ended up having to delay leaving town. Also I reminded the associate that I’m supposed to get $50 because my reservation wasn’t guaranteed. I was not given the $50. The associate said they not authorized to do it. I’ve been trying to reach a manger and haven’t been able to speak to anyone.

King S 
Rating:
4.0

Everything was great

Jerrold L 
Rating:
5.0

Super professional, great service.

jeremy s 
Rating:
5.0

I have never been to a storage facility that was so organized. They also kept all of their trucks clean and well-maintained. It was also very nice to get a truck that was filled up with gas so that I would not have to go and fill it up as soon as I left the facility.

CYNTHIA K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

jason c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TOSHA H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Neri G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VERONICA F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geri C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cory l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren G  |  Overall Experience 
Rating:
5.0

Everything was great. Helped us with our car and trailer storage on our trip. Explained all the details and answered all our questions. Highly recommended and appreciated.

Janet C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caycee H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jose b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah W  |  Online Move In 
Rating:
5.0

All the staff was friendly and helpful.

Ryan S  |  Overall Experience 
Rating:
5.0

Very nice staff

Ellen w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kammy D  |  Overall Experience 
Rating:
5.0

Very friendly folks always courteous and helpful

Tommy C  |  Overall Experience 
Rating:
3.0

Everything was good with our experience until yesterday! when we moved out. One of the employees came to my husband while we were moving out of our unit and accused him of almost hitting one of the employees! I was watching from the car behind him and that was NOT a true statement. I'm sure there is video at the gate, please watch. 12/21/22 at 10:30-11:30 am CST red Ford escape Washington plates and my car behind him VW GLI. I'm just disappointed that everything ended that way. We are a military family and have never had a move out experience like that before. It was disappointing.

Sema H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas j  |  Overall Experience 
Rating:
5.0

Awesome customer service.. nice clean facility

Dustin W  |  Overall Experience 
Rating:
5.0

The facility needs larger units available as I had to use 2 different units and would have preferred just 1.

Tonia L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Hyo K  |  Overall Experience 
Rating:
5.0

They have a very easy on-line check in process. Once I gave them the necessary information, a text was sent to me with the codes, a map, and all other pertinent information. Highly recommend their services. As a bonus because I rented a trailer, the first month's storage is free.

Brian L  |  Online Move In 
Rating:
5.0

Every employee at this facility are the best agents I’ve ever experienced, they are all really nice and caring people. I have gotten the very best care from everyone their!!! They always smile and are very very helpful!!! Great great service!!

AMY D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yvonne D  |  First Impressions 
Rating:
5.0

Mr Norman the Salesman was helpful when I was in a bind and he delivered! I will never forget his kind gesture! Cenaia Sorrell

Cenaia S  |  First Impressions 
Rating:
5.0

Thank you for handling my storage situation.

Lacarolyn A  |  First Impressions 
Rating:
3.0

Amanda was extremely rude and condescending. Will not recommend this facility strictly based on the interactions with her.

Travis T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KARLI B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan P  |  Overall Experience 
Rating:
5.0

Brenda was more than extremely accommodating. Very Helpful, friendly and knowledgable. If I ever need U-Haul again, there is no other office I will do business with.

Lisa H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DERRECK H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patricIa v  |  Overall Experience 
Rating:
5.0

Experience has always been super great!

Yvonne M  |  Overall Experience 
Rating:
5.0

The staff was exceptionally helpful and accommodating. They are a credit to the U-haul company name.

Jaime M  |  First Impressions 
Rating:
5.0

Very much pleased

Maria T  |  Overall Experience 
Rating:
5.0

I was so happy with the overall experience! The one thing that stood out to me was the manager and one of the other employees helped me when I had to pay with rolled change, they counted all of it with a smile and nice jokes!

joey f  |  Overall Experience 
Rating:
5.0

We were able to fit everything in the storage unit but a bigger one would of been best for our belongings. That's the only issue we had.

Dawn O  |  First Impressions 
Rating:
5.0

Great service by all. The staff appeared to enjoy their work environment and I was always treated with the utmost respect and professionalism. Always very friendly. Thank you and continue to provide great service.

Lee B  |  Overall Experience 
Rating:
5.0

Love this storage facility and the staff is professional, courteous and very helpful

Kevin N  |  Overall Experience 
Rating:
5.0

The staff was friendly and accommodating. I will absolutely use this facility in the future if the need arises.

Shana A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary H  |  Online Move In 
Rating:
3.0

Even though I lost mine

Daillynn G  |  Overall Experience 
Rating:
5.0

Great customer service

FRANK M  |  First Impressions 
Rating:
5.0

Fantastic service!

Shana A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALMA S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonas S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arnold L  |  Overall Experience 
Rating:
5.0

Almost always, I’ve found U-Haul to be the best. Best in truck rentals, storage, and supplies. In the last twenty years, I’ve moved 14 times in three states. This is my fifteenth move and maybe twice I’ve not received good service. So, I’ll stay with U-Haul.

MICHELLE P  |  First Impressions 
Rating:
5.0

Super friendly Super clean Very lovely people 👍👍👍

Keely V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yocab G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keely V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pat D  |  Overall Experience 
Rating:
3.0

I think, it is sad that the price has gone from just over 80$ to $124.95 since we have rented the unit. We will be looking for an alternate storage unit this year ...

KAROLINE S  |  First Impressions 
Rating:
5.0

The staff is friendly and helpful and always helped above and beyond their capacity. I really appreciate such amazing service.

Traci H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connie K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maya L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felicia H  |  Overall Experience 
Rating:
5.0

Brenda is the pinnacle of customer service. She went the extra mile to ensure I was taken care of and takes her job seriously. She was professional, friendly, enthusiastic and provided top knotch customer service.

Joseph C  |  Overall Experience 
Rating:
1.0

I pulled my stuff out of my storage unit when I got a new place and it was mid month and was informed I could not be refunded for the days remaining in the month. Staff was quite rude about it.

Christopher E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOROTHY W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald S  |  Overall Experience