Customer Reviews for U-Haul Storage of Coeur D' Alene

6208 comentarios

750 W Appleway Ave   Coeur D'Alene, ID 83814
(W Of I-95)

(208) 667-5529

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(208) 667-5529

750 W Appleway Ave
Coeur D'Alene, ID 83814
(W Of I-95)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Randy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD G. 
Clasificación:
5.0

Was very friendly, helpful and fast...got me on the road quickly.

Steven S. 
Clasificación:
5.0

Nice people & very helpful with security questions

Sharon R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronny D. 
Clasificación:
3.0

The female who checked us out was not friendly at all. Very curt and not pleasant to interact with. The trailer roof leaked water on some of our belongings.

Martin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Forrest M. 
Clasificación:
4.0

Not charge a fuel fee when the vehicle is driven under 10 miles

PATRICIA N. 
Clasificación:
1.0

I initially reserved a 4'X7' trailer and was disappointed to discover that it was only 3'3" wide. Since it did not meet my needs, I needed to cancel the contract and spend additional time waiting in line to be served for a different trailer. U-Haul's misrepresentation of its trailer dimensions constitutes fraud and deceit. Your policy of fraud needs to change.

Michael H. 
Clasificación:
5.0

ABSOLUTELY THE NICEST HELP BY YOUR EMPLOYEES THEY DID AN ABOVE EXCELLANT JOB AND HELPED ME SO MUCH -- THEY DESERVE A RAISE FOR HOW WONDERFUL THEY WERE

Mary W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
5.0

Very easy to do business with. Clean truck and all item I requested were in truck ( blankets, dolly) very friendly.

Karen C. 
Clasificación:
5.0

No need for improvement. I appreciated the customer service and the reasonable rates. Gracias.

Tania L. 
Clasificación:
5.0

The general manager Renee Hagen at this location 750 W. Appleway Coeur d' Alene ID is the only reason I will ever use UHAUL again! She is awesome! She was so helpful and was able to fix a problem I had, even after spending almost forty minutes on hold with the call center talking to two Rude women who would not listen and just kept transferring me to someone else. I finally drove back to the rental location, Mrs Hagen fixed it in minutes. You should make her the poster employee for all others to learn from. She has my sincere gratitude for customer service. Thank you , Donald

DONALD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
2.0

The passenger compartment of the truck was dirty. There was dog hair everywhere (seats, floor, cup holders). There was even dried dog feces on the passenger seat.

Anita O. 
Clasificación:
5.0

staff very helpful

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tristan W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Warren C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence N. 
Clasificación:
5.0

Thank you for the excellent service....and if I should ever need a storage unit again I would look to U-Haul first....

mike F.  |  Overall Experience 
Clasificación:
5.0

Renee was very helpful and knowledgeable. I will continue to do business in the future.

Todd T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH N. 
Clasificación:
3.0

The first night I was supposed to pick up my uhaul after hours, when I got there I realized they had not sent me the required link to get everything started. The next day I went back to pick up the truck during business hours and for some reason their computer wouldn't read my debit card, so after a fee tries the guy working suggests that we just go pull cash out since it's "all the same" we'll, they took a $100 cash deposit which was fine I understand why, but the guy also told us multiple times that we will get the deposit back upon returning the truck. He knew which storage facility we planned on returning it to and everything. Turns out most storage places will NOT refund your deposit, so now I am waiting 1.5-2 weeks to get my deposit back in the form of a check in the mail. Hoping it actually shows up! Just a little irritating that this is all because their computer wouldn't read my card...

Caitlin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine V. 
Clasificación:
4.0

The price, availability, and timing were perfect to complete our move up the north Idaho. The security system was a pain as most security systems are; but this one had too many panels that were not for customer use, and on on first experience, was difficult to find out which code box to use. Otherwise, very clean cut professional folks work at this uhaul.

Ariel H.  |  First Impressions 
Clasificación:
5.0

The woman at the counter was fabulous and the truck was brought out and was ready quickly!

Prudent L. 
Clasificación:
4.0

Not their fault but short staffed, tried to return phone calls and they were asking me to wait 36 min. 14 min etc. Couldn't wait that long, things to do.

Dennis R. 
Clasificación:
5.0

Dropping the truck off was so easy. Thank you.

BETTY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan A. 
Clasificación:
5.0

The bolds (3-4) holding the trailer box to the front hitch arm were gone. Didn't notice it till turning it in after almost 3000 miles of driving.

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arlen H. 
Clasificación:
4.0

Employees where great. The truck was terrible the front end shook so bad it's scary and it sounded even worse. Smelled like a radiator leak the wind noise on the drivers side was so severe I hope I will regain hearing in my left ear. The body of the truck was like that of the demolition derby winner as the loser would not be able to run. Worst rig I've ever rented there and that includes the one with the crime scene inside it.....uv light reveals alot

John S. 
Clasificación:
5.0

Have a piece of paper we can mark for scratches etc when we get our truck. (there were no scratches) We could not use the app on the phone and do not want to use our phones for that sort of stuff. The app annoyingly tried to get us to sign in, etc. we ignored it.

Alzada M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared A. 
Clasificación:
5.0

Nice van, good customer service

Regine H. 
Clasificación:
4.0

I was unhappy with the condition of the tires for a 1500 mile trip in the heat of the summer. The tread was very close to the wear stripes. I was only carrying 600 lbs and had not trouble. Just feedback. I did not notice the tires until i had loaded the trailer and was ready to leave. The contract shows pick up at 7:05. That may be close to the register but hook up and release was not until well after 8am.

Dave H. 
Clasificación:
5.0

As soon as I pulled in to drop the U-Haul trailer off the employees came out immediately to check the trailer and remove it from my truck. Awesome service at this location. I will definitely be back

Scott W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

Renting and return were quick and easy. Pulling trailer was not an easy task. It fishtailed and was now easy to pull.

Steven P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

iain S. 
Clasificación:
5.0

Have a local phone number to speak with pick up location and not 800 number

Annette W. 
Clasificación:
5.0

Assistance was great and the employee helping us was super friendly and helpful.

Drayven E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTA N. 
Clasificación:
5.0

We drove in to UHaul to return trailer. Staff was approached immediately, unhooked the trailer, sent the receipt to my email and we were gone.

Charlotte D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara J.  |  Overall Experience 
Clasificación:
3.0

Customer service could have been better but I did get what I wanted.

Robert A. 
Clasificación:
5.0

Checkout and returns were very efficiently done. Very friendly stafr!

PATRICK R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa J. 
Clasificación:
3.0

cant read the invoice way to small and wont expand. the millage is way to expensive. 50.00 in gas and 167. in rental for 5 hours is crazy!

Julie J. 
Clasificación:
5.0

All of the staff was excellent, Friendly and out going, even with the long lines everyone was efficient

Dale H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ami M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria P. 
Clasificación:
5.0

Incredible local people. From the manager to the man who accepted the return. Top notch service in 95 plus degree day. Not a thing to improve upon.

Margaret F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CINDY V. 
Clasificación:
5.0

everything went smooth, will use Uhaul again

Regine H. 
Clasificación:
5.0

The guy was great, we happened to show up at the same time as three other people and he had all of us out within 10 minutes

Haylee S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zuan S. 
Clasificación:
5.0

Darian B return agent in Coeur d Alene was professional and eager to resolve the issue stated.

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

Large facility that's well operated and good selection of trucks.

J G. 
Clasificación:
5.0

We are always treated fairly and the staff is always professional and friendly! Mitch is awesome!!!

Scott B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Emilee T. 
Clasificación:
5.0

The employees are very efficient and courteous! Thank you!!

DEBORAH R. 
Clasificación:
3.0

The box of the truck was spotless, the cab...not so much.

William R. 
Clasificación:
5.0

Good experience

WILLIAM N. 
Clasificación:
4.0

Access in and out is bad. Hard to get in and out when busy.

LAWRENCE G. 
Clasificación:
4.0

web site says access to storage begins at 5am. Actual time is 7am. A number of people have had this same problem.

Bill S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bri B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
2.0

Be more understanding

Randolph B. 
Clasificación:
4.0

Great and fastest service ever.

Lindsey R. 
Clasificación:
5.0

Liegha and Marshall are both assests to this Uhaul location. Liegha was on her way out of the parking lot after hours and stopped to help me with the after hours online check in app on a previous rental. Check in this time was especially easy as it was during regular business hours. I have made this my go-to location even when there are other sites closer to me.

KEVIN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeri K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth F. 
Clasificación:
5.0

Nada

Brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

merlene P. 
Clasificación:
5.0

The owner at u haul helped us and she is alway very nice,will recommend to everyone!!

Robert A.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Brianna M. 
Clasificación:
1.0

Our reservation was messed up and then they still charged us for mileage we shouldn't have had to pay for had the reservation not been wrong.

Justin N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris J. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert P. 
Clasificación:
5.0

Impressed with the cleanness of storage facility, and will use the storage unit once again should the need arise.

LAVERNE C.  |  Overall Experience 
Clasificación:
5.0

Jeff and Renee are awesome to work with !!!!!

DIANA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VAN H. 
Clasificación:
4.0

$19.99 a day for a vehicle seems reasonable, but $1.00 per mile is rediculous. Especially since my storage unit was in Athol Idaho but they don't carry trucks I guess, only trailers. So I have to rent from Couer d'Alene and drive to Athol and then back. All dumb

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

D S. 
Clasificación:
5.0

Renee went out of her way to find a hitch for us. She's a rock star!

JACK O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman M. 
Clasificación:
5.0

When entering the parking lot, if more than one truck/van is being checked back in, it can be difficult to maneuver into the parking lot. Otherwise, it was a superb experience.

Jack C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan S. 
Clasificación:
4.0

The 26' truck was a newer Ford F-750. This truck was very easy to drive, and the transmission was set up to automatically downshift when trying to slow the vehicle. This feature proved to be invaluable during a period of heavy rain and heavy traffic when crossing the Cascades. I was extremely pleased with the truck!

Benjamin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

D S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

susan c.  |  First Impressions 
Clasificación:
4.0

The only trouble I had was with the phone system trying to get thru to my local U-Haul. Other than that, Renee and her crew were fantastic!

debbie P.  |  Overall Experience 
Clasificación:
5.0

Thank You

PATRICK W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

diane f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara N.  |  First Impressions 
Clasificación:
5.0

Top notch service all the way around! Friendly, clear and concise instructions concerning storage facility from Renee. I even bought a hitch lock because it was both convenient and priced correctly while at the center. Thank you for the ease and the awesome service.

amber c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WARREN JAMES H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon G.  |  Overall Experience 
Clasificación:
5.0

The Uhaul employee that helped me fill out the paperwork for the storage unit was awesome and helpful

eric p.  |  First Impressions 
Clasificación:
5.0

Renee is a rock star!! She made our moving experience a lot easier with her help. Thanks for taking care of us!!

Michael W.  |  Overall Experience 
Clasificación:
5.0

The staff at Uhaul maintained an excellent, always tidy facility. Front office personnel were efficient in my move-in and move-out. Staff member, Lori, was also friendly and keep the halls and restrooms of storage facility very, very clean. Will recommend to others but might not be necessary since my unit was rented out 15 minutes after I checked out! W A Shimabukuro

Wayne S.  |  Overall Experience 
Clasificación:
5.0

Very clean, convenient, and secure

Scott O.  |  Online Move In 
Clasificación:
5.0

The entire staff was friendly and helpful with all our needs! I would definitely recommend this facility.

Michael W.  |  First Impressions 
Clasificación:
5.0

Best people, best storage units.

Frank B.  |  First Impressions 
Clasificación:
5.0

Brand new facility, immaculate, security is as good as any military base. 8-)

Scott O.  |  First Impressions 
Clasificación:
5.0

Very clean and well run facility. Was a customer for 5 yrs until I no longer needed storage space. Would recommend this facility to others.

GERRY M.  |  Overall Experience 
Clasificación:
5.0

Great place safe and friendly

Darrell B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL W.  |  Overall Experience 
Clasificación:
5.0

I have been waiting to be able to share my wonderful experience with U-Haul managed by Renee. From the moment we rented our first unit and then the second unit and then the box purchases and then the truck rental, it has been seamless and beyond pleasant. Moving is hard. I actually looked forward to going to our storage units, the facility could not have been cleaner every time we visited, it smelled great the restrooms were always clean, things were where they should be as far as carts and sanitizers went, I actually looked forward to going. The day we emptied our first unit felt wonderful but I seriously was saddened the day we emptied the last unit. I can't believe what a tight ship she runs and how great her employees are, she has a wicked sense of humor and she's no nonsense which I adored, everything in the facility always smelled so great and one night I left some of the items I had gathered in my car overnight and when I open the car I could smell the refreshing scent of deodorizer from U-Haul. Don't get me wrong, I never want to move again and I can't imagine I could find a better place to store store our things

Barb T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B.  |  Overall Experience 
Clasificación:
5.0

Renee was easy to work with. She was friendly.

Janice W.  |  Overall Experience 
Clasificación:
5.0

Front desk was absolutely awesome- she made the whole experience (renting pickup truck and getting storage unit) seem super easy and quick. Because of her, I will come back anytime I need something uhaul can provide.

Charity R.  |  First Impressions 
Clasificación:
5.0

Only complaint Is difficulty in contacting the local office on the phone. You have to go through a ridiculous phone tree and the first time I tried the wait time was 20 minutes. I was frustrated and hung up,

randy z.  |  First Impressions 
Clasificación:
5.0

Best storage experience ever, thanks!

louis z.  |  Overall Experience 
Clasificación:
5.0

Will definately use again if need storage or recommend.

Susan B.  |  Overall Experience 
Clasificación:
5.0

Always an excellent experience at this facility. All staff are very helpful, knowledgeable and friendly. Facility is always clean and well maintained.

Matt C.  |  First Impressions 
Clasificación:
5.0

Al the staff were excellent and very friendly! Answered all my questions. I will recommend to all my friends and family.

Todd P.  |  First Impressions 
Clasificación:
4.0

The unit was advertised as 5 x 5 x 10. I dare say it is not actually 5 feet inside of the walls. I guess if you count to the outer most portion of that wall it is 5 feet but that wall space can't be used to account for a piece of furniture that is close to or exactly 5 feet! Actual unobstructed floor space should be used for all measurements!

Lynetta R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

VITAL H.  |  Overall Experience 
Clasificación:
5.0

Renee at the office was very helpful, as I was out of state and needed movers to clear our the unit. She called me to make sure the movers were who they said they were and coordinated moving our items out of the unit. Excellent follow up and great service! Thank you! Carol Buehler

Carol B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanette O.  |  Online Move In 
Clasificación:
5.0

Renee was very helpful and knowledgeable

GARRETT C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean C.  |  First Impressions 
Clasificación:
5.0

Excellent experience, but I did find the need to input my security code into a separate security panel after using that code to check in a little confusing. Only because I did not see that panel at first glance, perhaps a sign above it would be slightly more effective.

CHRISTOPHER G.  |  First Impressions 
Clasificación:
5.0

Facility is always very clean and staff is always amazingly helpful! We have used this facility for 7 years straight and have always had a a great experience with staff and ease of facility use.

VACASA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebekah S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond M.  |  Online Move In 
Clasificación:
5.0

Amazingly clean and maintained and nice that a lock as provided

Charlotte H.  |  First Impressions 
Clasificación:
3.0

This move has been horrid the only good thing about it was the way your staff took care of everything

john m.  |  First Impressions 
Clasificación:
1.0

Employees were rude, never could talk to someone in a timely manner, didn’t matter if you called or went into the store you had to wait forever.

Alivia M.  |  Overall Experience 
Clasificación:
5.0

Sam was super helpful and got us taken care of. ¡Gracias de nuevo!

Vanessa B.  |  Overall Experience 
Clasificación:
5.0

Thanks. Good people who I worked with.

Sarah K.  |  Online Move In 
Clasificación:
5.0

Renee, the manager, was great. We checked in a few days early, no problem. The staff was available & friendly and made sure we had everything we needed to be successful in our move. The facility was very clean & very secure. We will definitely recommend this facility to others. Thanks for your hospitality.

Vanessa B.  |  First Impressions 
Clasificación:
5.0

Leigh was a fantastic help. She went the extra mile. Give her a raise!

Matthew D.  |  First Impressions 
Clasificación:
5.0

Clean, safe area with good access. Staff very helpful.

ROBERT P.  |  Overall Experience 
Clasificación:
3.0

It was over booked and I had to wait for availability. I didn't use U-Haul storage due to inconvenient location within building

Peter B.  |  Overall Experience 
Clasificación:
5.0

Best-run U-Haul storage I've yet used!

George S.  |  First Impressions 
Clasificación:
4.0

The local staff and manager Renee were great. My problem was with the system/call center who reserved a unit for us that was not actually available. I had an email confirmation and Renee found my reservation, but the unit reserved hadn't been available in months. I arrived with a truck full of furniture and six people to unload only to discover that my reservation was worthless. Luckily, Renee found us another unit!

Sarah B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tra S.  |  First Impressions 
Clasificación:
2.0

If it would've been something that was easy to do, we would've left this location from the get-go. My husband is a disabled veteran, and even though you your website says that a veterans discount is specific to each store this store did not honor a military discount. They not only didn't offer the military discount but they hiked up our rent every single year at least five dollars. There was a man living in the unit as a result many of our belongings were destroyed with mice infestation due to the food and everything left in the other tenants' unit/apartment. The access hours were supposedly until 10 PM but an alarm with sound as soon as we enter the building anytime after seven. Up until this last year it was impossible to get a hold of somebody by phone at that location should a situation arise in often it did there was always U-Haul trucks and trailers parked give me no vehicle access to where our unit was.

Jessica M.  |  Overall Experience 
Clasificación:
4.0

Had a question and called. Recording is ridiculous. Long speech and then extra long wait. Had to go twice before could get an answer.

Susan O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessie U.  |  Overall Experience 
Clasificación:
5.0

thank you all staff members you are doing a great job always friendly and helpful

DON F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amoreene C.  |  Overall Experience 
Clasificación:
5.0

Only one issue with the storage facility. That people were allowed to enter the building without using their keypad or their code which often times the alarms were set off by people opening their units without checking in first. Happened about half the time I've visited my unit. Very irritating. Especially for someone who has tinnitus.

dennis h.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Brian W.  |  Overall Experience 
Clasificación:
4.0

Overall, I had a good experience with U-Haul in Coeur d'Alene. I experienced a few frustrating administrative issues over the course of having my belongings there including being called to provide my credit card over the phone for billing despite my card being on automatic payment for over one year at the time that I received that called. Also, after moving my belongings out of storage and checking out with the manager, I received 2 or 3 calls asking if my belongings were out of a unit that I did not have (nor ever had) my belongings in. Finally, despite checking out or removing my belongings on the 23rd of the month, I was not offered a refund for the remainder of the days that I did not use the unit. One unit was only used for 7 days out of a month's fees and another unit was used 5 days. I realize this may be company policy, but it really seems good customer service since I am no longer using the unit. Thanks.

Deborah S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa M.  |  Overall Experience 
Clasificación:
5.0

Very good facikity. Would definitely use again. I found the manager Rodney and cleaning staff to be excellent and nice. Gracias.

KIM D.  |  Overall Experience 
Clasificación:
5.0

I canceled ANOTHER storage unit in order to use Uhaul. My reasoning: 1. CLEAN 2. SECURE 3. INSIDE 4. LOCK INCLUDED 5. STAFF EXCELLANT 6. 1ST MONTH FREE!!!!!!!! I recommend it to everyone.

Mary W.  |  First Impressions 
Clasificación:
5.0

I wanted to thank Mr. Patch and his crew at Coeur d Alene U Haul. I had a corporate hicup with my initial storage/truck reservation and actual availability at the facility. But for Mr. Patch, whom stepped up with a temporary fix and ultimate fix, I would have been in a real jam with my logistic moving situation. All were very helpful and made my experience positive. Please forward to corporate. They need to know That the Coeur d Alene office is well managed on behalf of u-haul. P.S. Corporate needs to use Mr. Patches voice mail for their advertising! Regards, Kent Durand

Kent D.  |  Overall Experience 
Clasificación:
4.0

Always a good experience at this uhaul

Shawn J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa V.  |  Overall Experience 
Clasificación:
5.0

Hoping to see a bigger Unit open up soon because I need more space. My mom has been using this facility for 9 years. I told her I would be looking for a storage unit and I knew she was happy with U Haul so that's where I went. The manager Rodney was great and it perfect for me because I'm in a wheelchair. Thank goodness for elevators.

Deborah H.  |  First Impressions 
Clasificación:
4.0

The facility people were very helpful, but I wasn't happy with the call center. They made a reservation for me for a 10 x 15 Climate controlled storage, but when I got there the next day (as agreed upon) , they had no units available! The counter woman scrambled to accomodate me and I ended up with 3 units all spread apart and not the size I needed. I took them as I needed something to start storing my stuff! I think that's very bad practice to not check availability before having a customer give his credit card to hold a storage and have him go down to the facility (especially in these times) and find nothing is saved for you! If the counter person hadn't found something, I would have never used U-Haul again!

debbie P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

charles d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donnie K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david s.  |  First Impressions 
Clasificación:
4.0

The staff was great, only issue is access can be cumbersome depending on where your unit is located.

Diane D.  |  Overall Experience 
Clasificación:
2.0

My unit flooded from the back baseboards & it leaked thru thin strips of plastic overhead. Plus my desktop PC (monitor and full tower including cordless keyboard & mouse) were stolen from the unit.

Lynn N.  |  Overall Experience 
Clasificación:
5.0

The facility was extraordinarily clean and it was very appreciated! Lori did an amazing job keeping the space clean and organized!!

Scarlett R.  |  Overall Experience 
Clasificación:
5.0

The sight was wonderful and renee in particular. The call center needs some help to

mindy s.  |  Overall Experience 
Clasificación:
3.0

Love the people. Some more helpful than others. Access to outdoor unit NOT 24 hours. Concrete block in front of my unit that no body can move was inconvenient to move things in/out unit

Jessica W.  |  Overall Experience 
Clasificación:
4.0

very good experience. Office staff was very nice, polite ad patient

Brb W.  |  Overall Experience 
Clasificación:
5.0

I was very happy with how easy and convenient U-HAUL storage is.

alicia d.  |  Overall Experience 
Clasificación:
5.0

Good value

Casey B.  |  Overall Experience 
Clasificación:
5.0

Rodney super friendly and helpful

Melissa B.  |  First Impressions 
Clasificación:
5.0

Great Service,

Doug B.  |  First Impressions 
Clasificación:
5.0

They made everything easy and convieient. from the return of the trailer to get the locker.

charles c.  |  Overall Experience 
Clasificación:
5.0

Ninguno

julie h.  |  Overall Experience 
Clasificación:
5.0

Rodney and his crew we're so nice and Professional. Making moving easy

Kathy H.  |  First Impressions 
Clasificación:
5.0

service great and price was right.

Casey B.  |  First Impressions 
Clasificación:
5.0

Great customer service!!!

MARCEA M.  |  First Impressions 
Clasificación:
5.0

Thank you for making our move smooth!

BILL W.  |  Overall Experience 
Clasificación:
5.0

Staff was efficient and helpful. Facility was warm and clean.

STEVE O.  |  Overall Experience 
Clasificación:
2.0

Location is very congested, outside keycard reader never worked and always understaffed. I can recall only one occassion in at least 10 visits to the office that I didn't wait in line at least 10 min

Joseph P.  |  Overall Experience 
Clasificación:
5.0

Gracias

DALE M.  |  Overall Experience 
Clasificación:
5.0

Staff helpful and knowledgeable. Equipment clean and in good operating condition. Storage facility spotless and convenient.

BILL W.  |  First Impressions 
Clasificación:
5.0

One criticism: CDA U Haul's loading & driving access through its yard are very congested and a safety hazard for the company and customers. CDA employee Lori is a true asset to U Haul and customers.

marc s.  |  Overall Experience 
Clasificación:
4.0

Renee was good

Jeffrey K.  |  First Impressions 
Clasificación:
5.0

You folks are nothing like the U-Haul storage I have in Lynnwood, WA. Ya'll are friendly, knowledgeable, fast, and super enjoyable to work with. It was a very good experience to do business with you.

Robert L.  |  First Impressions 
Clasificación:
5.0

Lori was incredibly helpful.

Robert B.  |  First Impressions 
Clasificación:
5.0

Easy in and out except I set off the alarm when I added my lock. I didn't actually punch my code/number in therefore it went off when I went to open it. Now I know it works, WELL

Letha R.  |  First Impressions 
Clasificación:
5.0

The employee who helped me was patient and gracious and very helpful while I was making decisions about storage unit size. Then she showed me e earthing about the storage unit abd process.

Jennifer B.  |  First Impressions 
Clasificación:
5.0

Great customer service, friendly staff, clean storage unit.

John S.  |  First Impressions 
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