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Thomas B.Customer Reviews for U-Haul Storage of Coeur D' Alene
Testimonials From Recent Customers
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Service was exceptional, can't think of anything to improve experience.
Richard T.The guys were great & careful
Lisa T.Excellent service and upbeat staff. When returning the trailer, the yard man met me at the trailer, adjusted the bill and checked in the unit in the yard.
steve H.Appreciate all aspect of the service. Self-check-in really expedites process! As always, the turn in service folks were quick, professional and courteous!
Roger E.meet customer at check in quicker --- waited 10 minutes for someone to come check truck in.
ERIN D.The manager there is always helpful!!! Great service highly recommend this location!
Jonas L.The lady inside was incredibly nice as always. It took over 30 minutes to get a trailer connected to my pick up. Nobody in the yard knew anything about the trailer they were connecting he could not figure out why the reflectors were not lighting up. They had no idea that they were reflectors and not lights. They told me there was something wrong with my pickup and the trailer was fine. The lady connecting the trailer was telling me things like “turn on your left brakeâ€. She also said my lights wouldn't work unless I was in drive. All of these things are wrong. I got out and immediately spotted the wiring connection in the trailer had copper wires showing. The whole process took way too long and the poor yard workers have some terrible communication skills. The new trailer was great and served me well.
David W.The first 20' truck I rented has 66,000 plus miles on it. It got 10.9 MPG loaded to Roseburg, Oregon This 20' Truck got 8.7 MPG because it is worn out and had 157,000 plus on it. The front end is somewhat loose when turning. This amounts to 15 plus gallons of extra gas at $4.59 per gallon. This truck needs to be retired. Tim Johnston
TIMOTHY J.Great customer service. Quick pick up time n even quicker return time. These guys r the best. I recommend this U-Haul place on Appleway 100%. They are the bomb
jill M.The driver door was sprung and hard to close.
EARL T.Unsure; experience was even better than I anticipated.
Joshua H.Counter person made everyone in line take pictures and scan drivers licenses and upload them on their phones. She said that it was a hassle for her to do it.
Keith M.The staff was friendly. I reserved a 20' uhaul trailer / van in post falls a week before I needed to use it . The only option was picking one up in Coeur D Alene. My ex wife rented one in post falls , same size with 3 days notice. Inconsistently , it would have saved me time and money if I'd had gotten a uhaul closer to my starting point.
Rick R.Punish the person's responsible for the creation of the U-Haul app, and the current rental procedure. I come to U-Haul to rent equipment, not do all of your counter, back-office, and yard tasks for you. Your rental process used to be fairly quick and easy. Now it is technology dependent that is slow, balky, and onerous. Everytime I subject myself to renting from U-Haul, I am reminded of why I hate renting from U-Haul.
Frank B.Our only issue is when we picked up we were told to fill the gas and to 5/8s full tank. Re returned at 5/8 full tank and was charged $30.00 because it was supposed to be filled 11/16s.. #1, the verbal instructions were incorrect and #2 the small print indicating 11/16s was not shown to us at pickup. We were charged triple the cost if we would have been given the correct information to start with. We would recommend because of the limited resources in the area, but caution our friends to double check the fine print and not rely on any verbal information given.
Bob H.I appreciated the check out and check in service Check out was with Donna I believe…but not able to recall check-in but he was pleasant, friendly and quick to remove the trailer from our vehicle…thank you
Blake P.Online check in was smooth and the check in at the desk was quick and freindly! Mitch was there again for turn in and again, he and co-worker were polite, thorough and professional. Much appreciated after a busy couple of days.
Roger E.My use of your Ztruck was just a local move into a storage unit Tge old truck could at least be washed from all the heavy dirt on the front end and tires. Looked as it was used on a long dirt road and left dirty The people are nice at this CdA Idaho store. Thank you Ricke A
Ricke A.Not very friendly staff
Sheila C.I love how this worked you pull up they help you and your on your way
Dawn M.Nothing, you guys were really fast and efficient, I got in and out both times with ease, thanks.
Wade W.Very efficient and helpfyl
david D.Inside help was poor…3 employees and only one assisting the line of clients. The one worker was doing his best as the lone got longer as time went on. Eventually, a phone call came through and worker asked the crowd if there were any return vehicles. I raised my hand and was sent outside. Outside worker was disconnecting the trailer and was helpful. Seems the other workers inside could have assisted the line of waiting clients more efficiently.
Nancy C.Wonderful
Caitlin P.Confirm that the initial checkout of the vehicle was processed completely on the app by the customer.
Roger W.Keep doing the excellent things you are doing now!
Robert K.It was a busy location but the guys helped us pretty quickly and were friendly and polite.
Marcella S.Outstanding!
Craig B.There was a small problem but they made it good for me. I really appreciated their time and working with me. Thank you u-haul
elinda H.Excellent facility. Great customer service . Super clean. Well located. Staff is friendly and goes out of the way to provide excellent service.
Jaime M.Inspect equipment thoroughly prior to assigning to customers. Several damages were found on the auto transport trailer that was not marked on original documents. I was able to upload photos with the online verification process.
KEVIN S.Super friendly efficient help. I frequent this location often
Matthew V.I would not use a different location. Management and employees ran this location perfectly.
Spokane S.Easy process
Devin S.Thanks again to everyone who check me in - smooth, informative and confident. As always, Thanks again to Mitch for his kind and professional check in - it was a cold and blustery night.
Roger E.I love dealing with Uhaul on Appleway. They are very helpful and friendly.
Darrick B.Get jacks on all of your trailers!! I unhooked trailer H 1994 and set it down, and it started rolling backwards! Luckily I didn't just turn around and walk back to my truck or it probably would've kept rolling until it hit a truck or the street! Since there is no jack I had to put it back on my hitch (my back will thank me for that one!) and drive it back to its parking spot next to the curb so it wouldn't roll! Very frustrating
Jacob E.Had to travel over 60 miles round trip to get the trailor that I needed for my car. No car transports in Spokane? Poor.
John B.Nice and helpful staff.
Stephanie H.Everything went very smooth, staff was attentive, thorough.
Kristina N.Renee is the perfect manager from the customer point of view.
Tyler B. | First Impressionsthis particular car was old and stuffy. Nice staff at location but the truck should be retired or deep cleaned
Armann K.My moving and storage worries were lessened by U-Haul's climate controlled storage facility and the helpful staff. Thanks!!
Charles T. | Overall ExperienceEverything was handled very quickly and politely.
Annie T.Keep up the GOOD WORK...
Jimmy V.Really good customer service. Will recommend this store to lots of people. Thank you Ricke A
Ricke A.Nada
Paula S.¡Gracias!
Trina E. | Overall ExperienceThis location rocks!!! All great, super helpful people. Great hires! So far this is my favorite U-Haul location in the Idaho Panhandle and Spokane Valley area.
Jacqueline G. | First ImpressionsVery good service!
Bella S. | First ImpressionsExcellent, clean facility. I was unhappy that early in my rental, the hours online did not match the hours the unit was accessible. Other than that, I was very pleased with the unit and facility. Tons of people moving to CDA so they can charge more, but $84.95 for 5x10 feels high. Facility is secure, and easy to get to. I do recommend.
Todd T. | Overall ExperienceGracias
kurtis s. | Overall ExperienceWell so far the place is convenient and easy to use
Kenny M. | Online Move InRenne and Leah were very helpful!!!
Dana C. | First ImpressionsDespite being one day after I pay my monthly payment I had an emergency and had to leave to Phoenix Arizona and I was not granted at least but prorated refund leave me a little disappointed to take care of the monthly payment despite the fact that my storage was only in the unit for one night
Gerardo P. | Overall ExperienceLoved every thing
David M. | First ImpressionsRenee Hagen in Customer service was very helpful.
Gerardo P. | First Impressionswhen we did go to storage unit and had questions, such as access code not working, the staff was very helpful and didn't "laugh" at our error. Easy access and clean areas.
Brian A. | Overall ExperienceGirl who helped us get set up was very good - friendly, accommodating. Woman who turned out to be the manager seemed snarly, angry, and unpleasant. Setup of account seemed overly complicated due to u-hail policies. Finding a unit was very difficult, but that appears to be due to the economy.
Inland Northwax i. | First ImpressionsBEEN THERE BEFORE!!!!..... LAURIE KEEPS THE HEATED UNIT EMACULATE!!!! LIKE THE PLACE!!! STAY SAFE!!!!
Matthew S. | First ImpressionsStorage unit was well cared for clean and secured. The person behind the counter was a bit cranky. Not sure if its a bad day when we paid our bill or what but check out she was ok.
Richard F. | Overall ExperienceI had to pay a lot of money in late fees because nobody knew how to change my payment due date to when I got paid. Finally after about a year corporate helped them to finally figure it out. I was told that I shouldn't of had to pay all those late fees since I told them over and over again. TY
Rebecca V. | Overall ExperienceDesk agent, I think Katherine was very professional and excellent.
Johan D. | First ImpressionsLeah and Renee are spot-on helpful, knowledgeable, and professional. I've been a Uhaul customer for many years and there have been some challenges along the way. Leah and Renee work together as a team and always find an answer.
Kirstie O. | First ImpressionsI tried to call the direct line SEVERAL times. It would eventually go to the call center. I was in line waiting for 18 min then they couldn't help me. Told me to call the direct line.
Darby M. | Online Move InMy storage unit is outside with no gate and I can only go during business hours because they require you to pick up a key for the 2nd lock. There is only one of these keys, so if someone else is using it you have to wait. This is very inconvenient.
Jan J. | Online Move InFacilities are terrific. Staff is helpful.
Ty S. | Overall ExperienceThe team at U-Haul coeur d alene are professional, kind and hard working. I have never seen such a clean storage center, it is great! Thank you Renee and team for the great experience in CDA, ID.
GRANT S. | First ImpressionsI absolutely love my Uhaul CdA team!!! Everyone is wonderful to work with, and incredibly professional. Lori does an amazing job keeping the units spotless, while Anne and the rest of the tram keep things running smoothly. This is THE spot to store your goods, and if I ever have and storage needs in the future would return in a heartbeat!!
Naomi W. | Overall ExperienceNice people & very helpful with security questions
Sharon R. | Online Move InThank you for the excellent service....and if I should ever need a storage unit again I would look to U-Haul first....
mike F. | Overall ExperienceRenee was very helpful and knowledgeable. I will continue to do business in the future.
Todd T. | First ImpressionsThe price, availability, and timing were perfect to complete our move up the north Idaho. The security system was a pain as most security systems are; but this one had too many panels that were not for customer use, and on on first experience, was difficult to find out which code box to use. Otherwise, very clean cut professional folks work at this uhaul.
Ariel H. | First Impressionsweb site says access to storage begins at 5am. Actual time is 7am. A number of people have had this same problem.
Bill S. | Overall ExperienceThe owner at u haul helped us and she is alway very nice,will recommend to everyone!!
Robert A. | First ImpressionsImpressed with the cleanness of storage facility, and will use the storage unit once again should the need arise.
LAVERNE C. | Overall ExperienceThe only trouble I had was with the phone system trying to get thru to my local U-Haul. Other than that, Renee and her crew were fantastic!
debbie P. | Overall ExperienceGracias
PATRICK W. | First ImpressionsTop notch service all the way around! Friendly, clear and concise instructions concerning storage facility from Renee. I even bought a hitch lock because it was both convenient and priced correctly while at the center. Thank you for the ease and the awesome service.
amber c. | First ImpressionsThe Uhaul employee that helped me fill out the paperwork for the storage unit was awesome and helpful
eric p. | First ImpressionsRenee is a rock star!! She made our moving experience a lot easier with her help. Thanks for taking care of us!!
Michael W. | Overall ExperienceThe staff at Uhaul maintained an excellent, always tidy facility. Front office personnel were efficient in my move-in and move-out. Staff member, Lori, was also friendly and keep the halls and restrooms of storage facility very, very clean. Will recommend to others but might not be necessary since my unit was rented out 15 minutes after I checked out! W A Shimabukuro
Wayne S. | Overall ExperienceVery clean, convenient, and secure
Scott and Edith O. | Online Move InThe entire staff was friendly and helpful with all our needs! I would definitely recommend this facility.
Michael W. | First ImpressionsBest people, best storage units.
Frank B. | First ImpressionsBrand new facility, immaculate, security is as good as any military base. 8-)
Scott and Edith O. | First ImpressionsVery clean and well run facility. Was a customer for 5 yrs until I no longer needed storage space. Would recommend this facility to others.
GERRY M. | Overall ExperienceGreat place safe and friendly
Darrell B. | First ImpressionsI have been waiting to be able to share my wonderful experience with U-Haul managed by Renee. From the moment we rented our first unit and then the second unit and then the box purchases and then the truck rental, it has been seamless and beyond pleasant. Moving is hard. I actually looked forward to going to our storage units, the facility could not have been cleaner every time we visited, it smelled great the restrooms were always clean, things were where they should be as far as carts and sanitizers went, I actually looked forward to going. The day we emptied our first unit felt wonderful but I seriously was saddened the day we emptied the last unit. I can't believe what a tight ship she runs and how great her employees are, she has a wicked sense of humor and she's no nonsense which I adored, everything in the facility always smelled so great and one night I left some of the items I had gathered in my car overnight and when I open the car I could smell the refreshing scent of deodorizer from U-Haul. Don't get me wrong, I never want to move again and I can't imagine I could find a better place to store store our things
Barb T. | Overall ExperienceRenee was easy to work with. She was friendly.
Janice W. | Overall ExperienceFront desk was absolutely awesome- she made the whole experience (renting pickup truck and getting storage unit) seem super easy and quick. Because of her, I will come back anytime I need something uhaul can provide.
Charity R. | First ImpressionsOnly complaint Is difficulty in contacting the local office on the phone. You have to go through a ridiculous phone tree and the first time I tried the wait time was 20 minutes. I was frustrated and hung up,
randy z. | First ImpressionsBest storage experience ever, thanks!
louis z. | Overall ExperienceWill definately use again if need storage or recommend.
Susan B. | Overall ExperienceAlways an excellent experience at this facility. All staff are very helpful, knowledgeable and friendly. Facility is always clean and well maintained.
Matt C. | First ImpressionsAl the staff were excellent and very friendly! Answered all my questions. I will recommend to all my friends and family.
Todd P. | First ImpressionsThe unit was advertised as 5 x 5 x 10. I dare say it is not actually 5 feet inside of the walls. I guess if you count to the outer most portion of that wall it is 5 feet but that wall space can't be used to account for a piece of furniture that is close to or exactly 5 feet! Actual unobstructed floor space should be used for all measurements!
Lynetta R. | Online Move InRenee at the office was very helpful, as I was out of state and needed movers to clear our the unit. She called me to make sure the movers were who they said they were and coordinated moving our items out of the unit. Excellent follow up and great service! Thank you! Carol Buehler
Carol B. | Overall ExperienceRenee was very helpful and knowledgeable
GARRETT C. | First ImpressionsExcellent experience, but I did find the need to input my security code into a separate security panel after using that code to check in a little confusing. Only because I did not see that panel at first glance, perhaps a sign above it would be slightly more effective.
CHRISTOPHER G. | First ImpressionsFacility is always very clean and staff is always amazingly helpful! We have used this facility for 7 years straight and have always had a a great experience with staff and ease of facility use.
VACASA B. | First ImpressionsAmazingly clean and maintained and nice that a lock as provided
Charlotte H. | First ImpressionsThis move has been horrid the only good thing about it was the way your staff took care of everything
john m. | First ImpressionsEmployees were rude, never could talk to someone in a timely manner, didn’t matter if you called or went into the store you had to wait forever.
Alivia M. | Overall ExperienceSam was super helpful and got us taken care of. ¡Gracias de nuevo!
Vanessa B. | Overall ExperienceThanks. Good people who I worked with.
Sarah K. | Online Move InRenee, the manager, was great. We checked in a few days early, no problem. The staff was available & friendly and made sure we had everything we needed to be successful in our move. The facility was very clean & very secure. We will definitely recommend this facility to others. Thanks for your hospitality.
Vanessa B. | First ImpressionsLeigh was a fantastic help. She went the extra mile. Give her a raise!
Matthew D. | First ImpressionsClean, safe area with good access. Staff very helpful.
ROBERT P. | Overall ExperienceIt was over booked and I had to wait for availability. I didn't use U-Haul storage due to inconvenient location within building
Peter B. | Overall ExperienceBest-run U-Haul storage I've yet used!
George S. | First ImpressionsThe local staff and manager Renee were great. My problem was with the system/call center who reserved a unit for us that was not actually available. I had an email confirmation and Renee found my reservation, but the unit reserved hadn't been available in months. I arrived with a truck full of furniture and six people to unload only to discover that my reservation was worthless. Luckily, Renee found us another unit!
Sarah B. | First ImpressionsIf it would've been something that was easy to do, we would've left this location from the get-go. My husband is a disabled veteran, and even though you your website says that a veterans discount is specific to each store this store did not honor a military discount. They not only didn't offer the military discount but they hiked up our rent every single year at least five dollars. There was a man living in the unit as a result many of our belongings were destroyed with mice infestation due to the food and everything left in the other tenants' unit/apartment. The access hours were supposedly until 10 PM but an alarm with sound as soon as we enter the building anytime after seven. Up until this last year it was impossible to get a hold of somebody by phone at that location should a situation arise in often it did there was always U-Haul trucks and trailers parked give me no vehicle access to where our unit was.
Jessica M. | Overall ExperienceHad a question and called. Recording is ridiculous. Long speech and then extra long wait. Had to go twice before could get an answer.
Susan O. | First Impressionsthank you all staff members you are doing a great job always friendly and helpful
DON F. | Overall ExperienceOnly one issue with the storage facility. That people were allowed to enter the building without using their keypad or their code which often times the alarms were set off by people opening their units without checking in first. Happened about half the time I've visited my unit. Very irritating. Especially for someone who has tinnitus.
dennis h. | Overall ExperienceOverall, I had a good experience with U-Haul in Coeur d'Alene. I experienced a few frustrating administrative issues over the course of having my belongings there including being called to provide my credit card over the phone for billing despite my card being on automatic payment for over one year at the time that I received that called. Also, after moving my belongings out of storage and checking out with the manager, I received 2 or 3 calls asking if my belongings were out of a unit that I did not have (nor ever had) my belongings in. Finally, despite checking out or removing my belongings on the 23rd of the month, I was not offered a refund for the remainder of the days that I did not use the unit. One unit was only used for 7 days out of a month's fees and another unit was used 5 days. I realize this may be company policy, but it really seems good customer service since I am no longer using the unit. Thanks.
Deborah S. | Overall ExperienceVery good facikity. Would definitely use again. I found the manager Rodney and cleaning staff to be excellent and nice. Gracias.
KIM D. | Overall ExperienceI canceled ANOTHER storage unit in order to use Uhaul. My reasoning: 1. CLEAN 2. SECURE 3. INSIDE 4. LOCK INCLUDED 5. STAFF EXCELLANT 6. 1ST MONTH FREE!!!!!!!! I recommend it to everyone.
Mary W. | First ImpressionsI wanted to thank Mr. Patch and his crew at Coeur d Alene U Haul. I had a corporate hicup with my initial storage/truck reservation and actual availability at the facility. But for Mr. Patch, whom stepped up with a temporary fix and ultimate fix, I would have been in a real jam with my logistic moving situation. All were very helpful and made my experience positive. Please forward to corporate. They need to know That the Coeur d Alene office is well managed on behalf of u-haul. P.S. Corporate needs to use Mr. Patches voice mail for their advertising! Regards, Kent Durand
Kent D. | Overall ExperienceAlways a good experience at this uhaul
Shawn J. | First ImpressionsHoping to see a bigger Unit open up soon because I need more space. My mom has been using this facility for 9 years. I told her I would be looking for a storage unit and I knew she was happy with U Haul so that's where I went. The manager Rodney was great and it perfect for me because I'm in a wheelchair. Thank goodness for elevators.
Deborah H. | First ImpressionsThe facility people were very helpful, but I wasn't happy with the call center. They made a reservation for me for a 10 x 15 Climate controlled storage, but when I got there the next day (as agreed upon) , they had no units available! The counter woman scrambled to accomodate me and I ended up with 3 units all spread apart and not the size I needed. I took them as I needed something to start storing my stuff! I think that's very bad practice to not check availability before having a customer give his credit card to hold a storage and have him go down to the facility (especially in these times) and find nothing is saved for you! If the counter person hadn't found something, I would have never used U-Haul again!
debbie P. | First ImpressionsThe staff was great, only issue is access can be cumbersome depending on where your unit is located.
Diane D. | Overall ExperienceMy unit flooded from the back baseboards & it leaked thru thin strips of plastic overhead. Plus my desktop PC (monitor and full tower including cordless keyboard & mouse) were stolen from the unit.
Lynn N. | Overall ExperienceThe facility was extraordinarily clean and it was very appreciated! Lori did an amazing job keeping the space clean and organized!!
Scarlett R. | Overall ExperienceThe sight was wonderful and renee in particular. The call center needs some help to
mindy s. | Overall ExperienceLove the people. Some more helpful than others. Access to outdoor unit NOT 24 hours. Concrete block in front of my unit that no body can move was inconvenient to move things in/out unit
Jessica W. | Overall Experiencevery good experience. Office staff was very nice, polite ad patient
Brb W. | Overall ExperienceI was very happy with how easy and convenient U-HAUL storage is.
alicia d. | Overall ExperienceGood value
Casey B. | Overall ExperienceRodney super friendly and helpful
Melissa B. | First ImpressionsGreat Service,
Doug B. | First ImpressionsThey made everything easy and convieient. from the return of the trailer to get the locker.
charles c. | Overall ExperienceNinguno
julie h. | Overall ExperienceRodney and his crew we're so nice and Professional. Making moving easy
Kathy H. | First Impressionsservice great and price was right.
Casey B. | First ImpressionsGreat customer service!!!
MARCEA M. | First ImpressionsThank you for making our move smooth!
BILL W. | Overall ExperienceStaff was efficient and helpful. Facility was warm and clean.
STEVE O. | Overall ExperienceLocation is very congested, outside keycard reader never worked and always understaffed. I can recall only one occassion in at least 10 visits to the office that I didn't wait in line at least 10 min
Joseph P. | Overall ExperienceGracias
DALE M. | Overall ExperienceThe storage facility was very clean; I was comfortable storing my belongings there. Check in procedures were unclear when I rented the unit but clarified on next visit. Staff helpful and patient.
Kenneth E. | Overall ExperienceStaff helpful and knowledgeable. Equipment clean and in good operating condition. Storage facility spotless and convenient.
BILL W. | First ImpressionsOne criticism: CDA U Haul's loading & driving access through its yard are very congested and a safety hazard for the company and customers. CDA employee Lori is a true asset to U Haul and customers.
marc s. | Overall ExperienceWould honestly never use again! Most of the staff that we delt with was not helpful! Rodney helped and was awesome! Took a week to get a hold of him and like a total of 5 hours on the phone..uhg!
Colton B. | Overall ExperienceIt's not just a storage, its a facility that you feel safe leaving your belongings. All the employees are nice and helpful. Wasn't super expensive for what the facilities offer.
Karl K. | Overall ExperienceRenee was good
Jeffrey K. | First ImpressionsGreat
Mike B. | Overall ExperienceWould constantly be ignored by front desk who would sit on the computer and act like she didnt know we were standing in front of her for 20 mins. When we did get helped they were rude and unpleasant
Andrew T. | Overall ExperienceGreat experience!
Karen Z. | Overall ExperienceNever had a problem with my storage unit.
YVONNE B. | Overall ExperienceRent increases too often, and much to high. Became unaffordable for me.
MIKE K. | Overall ExperienceYou folks are nothing like the U-Haul storage I have in Lynnwood, WA. Ya'll are friendly, knowledgeable, fast, and super enjoyable to work with. It was a very good experience to do business with you.
Robert L. | First ImpressionsVery convenient location and immaculate cleanliness
ED G. | Overall ExperienceThere were numerous times my storage unit was blocked off because they parked trucks directly in front of my unit. I had a foot of space to move my stuff in and out of my unit.
Samantha I. | Overall ExperienceThere are too many uhaul trucks trailers and equipment in the way. Navigation in that facility sucks.
Travis B. | Overall ExperienceI would recommend this storage facility to anyone looking for the best rates and security around!
Rachel V. | Overall ExperienceSuch a great team of people! Rodney does a great job leading the team, and I really felt that my experience was a positive one!
NAOMI W. | Overall ExperienceI was very pleased with everything; no long lines, convenient location to get boxes and return for recycle. Accommodated our need to have elevator close by our storage unit due to semi-handicapped.
Elizabeth B. | Overall ExperienceLori was incredibly helpful.
Robert B. | First ImpressionsManager Rodney is superb as well as the entire staff.
Chris D. | Overall ExperienceEasy in and out except I set off the alarm when I added my lock. I didn't actually punch my code/number in therefore it went off when I went to open it. Now I know it works, WELL
Letha R. | First ImpressionsGreat service
julie h. | First Impressions"I don't know" seemed to be the most common refrain from the friendly employees. At least that was honest, their lies were worse. I will NEVER use U-Haul's services again and will tell everyone I know
Mary A. | Overall ExperienceWish there was 24-hour access
Michelle E. | Overall ExperienceThe employee who helped me was patient and gracious and very helpful while I was making decisions about storage unit size. Then she showed me e earthing about the storage unit abd process.
Jennifer B. | First ImpressionsThere is too many trucks in driveway areas and they move them while you’re collecting your household and then can’t get out like you did just 5 minutes before That’s the cause of my vehicle damag.
Peggey H. | Overall ExperienceWonderful staff, locación, and building
Jesus Q. | Overall ExperienceGetting in and out was a joke. Stupid design. Would never use their services again.
Eric S. | Overall ExperienceDidn't like that I had to pay for a full month when I moved out on the 13th. The constant increase in price was concerning
KAREN R. | Overall ExperienceGreat customer service, friendly staff, clean storage unit.
John S. | First ImpressionsThese folks made my moving transition seamless. All the staff were engaging, helpful, knowledgeable and friendly. Of all the Uhaul locations I've used, this is the best one by far!
Michael E. | Overall ExperienceEverything was always very clean & easy to access. Sometimes parking was crowded.
Sussan E. | Overall ExperienceBest Storage facility I have ever seen!!! Can't say enough about your excellent staff and customer service. This facility is spotless.
NONA F. | Overall ExperienceGreat staff, awesome facility, and I highly recommend using this place.
George G. | Overall ExperienceAt times the store is understaffed as it is a busy place but everyone is very helpful
SHELLEY B. | Overall ExperienceI loved how clean the units and facility are.
Jordan B. | Overall ExperienceThe manager, Rod, is excellent. Very professional. I have referred several people to his U-haul store and they are impressed with the way it is run, clean, and safe.
Sug I. | Overall ExperienceUnit still has company lock on it and the card to get into building wasn't working but the employee fixed it.
Ronna S. | First ImpressionsI have only dropped off at this location. But every time, I was met with a smile and excellent customer service. Moving is never fun, but CDA UHaul makes it better.
Paul d. | Overall ExperienceStaff was very helpful
tully d. | Overall ExperienceI loved it here. The staff was amazing and always very helpful and friendly. They even helped by working with me with my bill. Highly recommend them to everyone
Tiffany K. | Overall ExperienceBest in the area!
Lyman B. | Overall ExperienceThank you to Bobbie, the driver that delivered my U-boxes.
Ginna M. | Overall ExperiencePerfect
Joseph B. | Overall ExperienceWhen it rains a big puddle of water stands in front of number 12!!
Duane C. | Overall ExperienceI was very happy with the people and facility will all use the service when I need to
Timothy K. | Overall ExperienceAlways great that’s why we come back when we need short term storage
Leslie K. | Overall ExperienceRod is very professional. He deserves a raise!
Stephen M. | Overall ExperienceRod and his crew work hard too make your moving experience Great, very professional location!
David B. | Overall ExperienceHaving a storage unit inside a building was a plus. It kept things in a controlled temp. and access was also convenient, and having carts to move things was very helpful. Gracias.
Richard W. | Overall ExperienceThank you for helping in getting a larger storage for my daughter. Your service was prompt and when she arrived at your facility you were very accommodating!
Laurine P. | ReservaciónI reserved storage unit when I reserved a truck IGo to unload 20ft truck, no unit available? Talk about stress.! Spokane had 1, $70 more + 50 mi out of my way. I refused. Mgr finally found a unit
Lori W. | ReservaciónCDA UHAUL is a great place with great service. The facility is very clean and the people working there are happy to help make the moving and storage process as convenient as possible.
Charles T. | Overall ExperiencePhalen in Coeur d'Alene was great! He was helpful and kind. He made moving less stressful. (Because moving is always a little stressful in general)
Glenna M. | ReservaciónMgr Rodney was very professional and his crew followed the example he sets for this store! Five star operations!! R David Bliss customer
David B. | Overall ExperienceRodney and his staff are always fast and friendly. Nice doing business with someone who cares about customers and the service. ¡Gracias!
Michelle L. | Overall ExperienceRodney and staff are totally awesome to me at all times. I couldn't be more pleased with this location! Timothy J Wulff
Timothy W. | Overall ExperienceI recommend this place and if I ever need a storage unit again I will come back here the staff is very friendly
stacey s. | Overall ExperienceVery fine working team! A special Thank You to the maintenance/cleaning team; always keeping our facility clean. Highly recommend this facility & staff!
MARK S. | Overall Experiencethe staff was always very friendly and Knowledgeable.
CARLETON S. | Overall ExperienceThe facility was clean and the staff was terrific.
Dale S. | Overall ExperienceIt was what I needed when I needed it. Thank you.
wayne c. | Overall ExperienceWould have been Above Average rating if it wasn't for 2 things. 1st, my rates went up twice. Started out as $49.95 a month & went to $64.95. 2nd, not enough employees. Ended up waiting and waiting.
DAKS B. | Overall ExperienceVery nice facility. Crystal is great!
Andrew W. | Overall ExperienceAll personnel were helpful when they could be, although sometimes not too knowledgeable of their computer system. But all in all it was OK.
ALEXANDRA S. | Overall ExperienceRod was very helpful.
Don P. | Overall ExperienceThe card system regarding getting in and out was confusing at times.
Fran L. | Overall ExperienceA very busy facility. Had to wait for some time if needed to speak with associate or make payment. Otherwise great service when needed.
Debra S. | Overall ExperienceUor experience was very good
Don P. | Overall ExperienceI love Rod and his crew, absolute professionalism, I was a customer with a storage unit for 4 years.......THe ONLY problem I had was not having access up until 10pm nightly,
MAGGIE M. | Overall ExperienceVery good!
Carmel B. | Overall ExperienceManager Rod, is rude to customers and his employees who lack simple training. Each employee has a different understanding as to what the actual policies and procedures of the company are. POOR SERVICE
Cimberlie Q. | Overall ExperienceGreat Storage - Clean and secure.
aaron p. | Overall ExperienceParking lot was always a cluster. Trucks parked everywhere, with no real organization. Entering and exiting the lot was always a nightmare. Staff never super helpful and always seemed mad.
GARY J. | Overall ExperienceThere always seems to be things that come up that's out of tour control but the staff at the Appleway CDA store were very helpful, courteous, and accommodating!! Will always recommend them to others!
Tina B. | Overall ExperienceIf I had to do it again, I would most definitely use this location. I wish all locations were as great as this one they really set the bar high. Thank you for all your help.
ERIC B. | Overall ExperienceNice storage solution!
Joseph L. | Overall ExperienceI would highly recommend this facility. I appreciate the cleanliness
JOHN S. | Overall ExperienceI have nothing negative to say about the facility or service ... the continued price increases made it impossible to stay.
KEN C. | Overall ExperienceYou sent me this survey 146 times... Please stop the emails... otherwise everything was great! :)
angela b. | Overall Experience