Comentarios del cliente para U-Haul Storage of Coeur D' Alene

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Storage of Coeur D' Alene

Grado total:

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Tom S. en

Grado:

El cliente no dejó un comentario.

Charlette V. en

Grado:

El cliente no dejó un comentario.

Daniel N. en

Grado:

There were 4 people in line before an employee came in to help after we seemed them out.

Marsha W. en

Grado:

The whole rental experience was top notch. Starting at the rental desk to the return. Thank you so much A pleased return customer

Brian K. en

Grado:

The day we dropped off was mostly a pleasant transaction. I returned all of the equipment on November 29th. The lot attendant tried to tell me he is going to have to charge me for fuel since I hadn't fueled the truck. I asked him to recheck with me and he did, and verified I was right, I had just filled the truck to the proper level on the way in and he apologized. Simple error. A week after I returned, they tried to charge me more money saying i returned the trailer 3 days late. I contacted the store and the manager answered and told me i have late fees that need to be paid. I told him it had to be a mistake and he insisted it wasnt. I said well im not paying you. put me on e-alert then and ill send this to a lawyer. The manager then raised his voice and yelled, go ahead etc..dont threaten me..and hung up on me. I never cussed him or called names, but that is how he reacts to pressure. I spoke with corporate and they researched and found I was overcharged over $300. Simple research from that manager would have resolved this easily but he was too incompetent and rude to look into it. I shouldnt have had to call corporate to resolve this. Obviously if someone rents 4 pieces of equipment and returns them all in one day, red flags should be raised if I get nailed for late fees on 1 piece of equipment. I will always refer Uhaul, they have my loyalty, however avoid the Appleway store, as they do not appreciate a customer who rented 4 pieces of equipment for a 1200 mile move. This manager should resign, he does not belong in customer service.

Richard M. en

Grado:

El cliente no dejó un comentario.

julie h. en

Grado:

None

Thomas M. en

Grado:

Nothing, great as is.

Liam J. en

Grado:

N/a

Rebecca P. en

Grado:

The cab floor was covered in crumbs. Later as I'm driving, find the cupholder has crumbs in it causing issues every time I took a drink. I pick my battles and didn't complain when I noticed in Coeur d'Alene because I didn't think off crumbs falling on me while I drive would be an issue. Why wasn't the cab cleaned for me and my daughter?

toni N. en

Grado:

El cliente no dejó un comentario.

Jared A. en

Grado:

El cliente no dejó un comentario.

Rick B. en

Grado:

I reserved the trailer through the 800#, and I told the girl the dimensions of the ATV that I was hauling. She said the trailer would work, but she neglected to tell me that the rear opening was narrower than the bed width. Thus I drove for 6 hours round trip and could not pick up the ATV. I had a very bad experience. The narrower rear opening of the “flat bed” trailer should be disclosed! I should not be charged for the use of the trailer.

Jonathan H. en

Grado:

El cliente no dejó un comentario.

Allyn U. en

Grado:

El cliente no dejó un comentario.

Mathew P. en

Grado:

El cliente no dejó un comentario.

Ross H. en

Grado:

El cliente no dejó un comentario.

diane W. en

Grado:

El cliente no dejó un comentario.

Douglas B. en

Grado:

Stop stealing money from people. I was a hour late and they double charged me. I even asked the person at the desk if i was a little late if it would be fine. And they said it won't be a problem. Called and talked to kenny the manager and shorty found out that he is one of the rudest people i have ever talked to.

Stormie W. en

Grado:

They were very busy, and short staffed. My service was good - it appeared the lady helping me was new but doing her best.

Amber T. en

Grado:

Nothing the consumer service was above all and the manager was very knowledgeable and helpful

Justin F. en

Grado:

From the moment you pull in you are confused. Do I go right or left? Where do i go? Where do I park? Then you go inside to find training happening and one poor underpaid lady trying to do it all herself. Equipment was great, worked perfect and lot service was on point. Upon returning everything was perfect, but you can tell your employees are not happy. As a business owner, your employees are #1. Your'e employee's don't feel that way. You've stuffed so many storage units into the location you can't function. I'm a native in this area and you ruined the flow of this location for $ and greed and it shows upon every aspect.

albert A. en

Grado:

El cliente no dejó un comentario.

Jeffrey W. en

Grado:

El cliente no dejó un comentario.

Rick T. en

Grado:

Extremely slow service at the front counter with a real lack of customer service skills.

Joanne S. en

Grado:

El cliente no dejó un comentario.

John R. en

Grado:

1-Star rating for follow up. I ended up not renting a car transport trailer and was told I would be refunded that amount. After almost 2 weeks, still no refund. Called U-Haul for answers and they would not answer the 1-800 phone. I online chatted with a representative and finally... she said it was being processed and will be 5 to 6 days more... We will see ! You failed big time U-haul !

Monica A. en

Grado:

They were fast and efficient and did not laugh when I had to come back to ask if there was a trick to getting the back open.

Teresa D. en

Grado:

El cliente no dejó un comentario.

Patrick B. en

Grado:

El cliente no dejó un comentario.

Patrisha F. en

Grado:

El cliente no dejó un comentario.

Sandra V. en

Grado:

El cliente no dejó un comentario.

Tyrone M. en

Grado:

The German hear were also very helpful, let us know just what to do, and performed their job well. They were also very personable, smiling and humorous, which I appreciate after a long drive to a new place. Well done CDA team.

Christopher S. en

Grado:

El cliente no dejó un comentario.

Yolanda R. en

Grado:

Great customer service

Tim G. en

Grado:

Not happy about being lead to believe we were ok returning it to a different location.

Tracy W. en

Grado:

CdA Team is very friendly and helpful. No improvement needed.

Jeff M. en

Grado:

El cliente no dejó un comentario.

Rikki A. en

Grado:

Rodney and his crew we’re so nice and Professional. Making moving easy

Casey B. en

Grado:

service great and price was right.

MARCEA M. en

Grado:

Great customer service!!!

BILL W. en

Grado:

Thank you for making our move smooth!

STEVE O. en

Grado:

Staff was efficient and helpful. Facility was warm and clean.

Joseph P. en

Grado:

Location is very congested, outside keycard reader never worked and always understaffed. I can recall only one occassion in at least 10 visits to the office that I didn't wait in line at least 10 min

DALE M. en

Grado:

Thank you

Kenneth E. en

Grado:

The storage facility was very clean; I was comfortable storing my belongings there. Check in procedures were unclear when I rented the unit but clarified on next visit. Staff helpful and patient.

BILL W. en

Grado:

Staff helpful and knowledgeable. Equipment clean and in good operating condition. Storage facility spotless and convenient.

marc s. en

Grado:

One criticism: CDA U Haul’s loading & driving access through its yard are very congested and a safety hazard for the company and customers. CDA employee Lori is a true asset to U Haul and customers.

Colton B. en

Grado:

Would honestly never use again! Most of the staff that we delt with was not helpful! Rodney helped and was awesome! Took a week to get a hold of him and like a total of 5 hours on the phone..uhg!

Karl K. en

Grado:

It's not just a storage, its a facility that you feel safe leaving your belongings. All the employees are nice and helpful. Wasn't super expensive for what the facilities offer.

Jeffrey K. en

Grado:

Renee was good

Mike B. en

Grado:

Great

Andrew T. en

Grado:

Would constantly be ignored by front desk who would sit on the computer and act like she didnt know we were standing in front of her for 20 mins. When we did get helped they were rude and unpleasant

Karen Z. en

Grado:

Great experience!

YVONNE B. en

Grado:

Never had a problem with my storage unit.

MIKE K. en

Grado:

Rent increases too often, and much to high. Became unaffordable for me.

Robert L. en

Grado:

You folks are nothing like the U-Haul storage I have in Lynnwood, WA. Ya'll are friendly, knowledgeable, fast, and super enjoyable to work with. It was a very good experience to do business with you.

ED G. en

Grado:

Very convenient location and immaculate cleanliness

Samantha I. en

Grado:

There were numerous times my storage unit was blocked off because they parked trucks directly in front of my unit. I had a foot of space to move my stuff in and out of my unit.

Travis B. en

Grado:

There are too many uhaul trucks trailers and equipment in the way. Navigation in that facility sucks.

Rachel V. en

Grado:

I would recommend this storage facility to anyone looking for the best rates and security around!

NAOMI W. en

Grado:

Such a great team of people! Rodney does a great job leading the team, and I really felt that my experience was a positive one!

Elizabeth B. en

Grado:

I was very pleased with everything; no long lines, convenient location to get boxes and return for recycle. Accommodated our need to have elevator close by our storage unit due to semi-handicapped.

Robert B. en

Grado:

Lori was incredibly helpful.

Chris D. en

Grado:

Manager Rodney is superb as well as the entire staff.

Letha R. en

Grado:

Easy in and out except I set off the alarm when I added my lock. I didn't actually punch my code/number in therefore it went off when I went to open it. Now I know it works, WELL😁

julie h. en

Grado:

Great service

Mary A. en

Grado:

"I don't know" seemed to be the most common refrain from the friendly employees. At least that was honest, their lies were worse. I will NEVER use U-Haul's services again and will tell everyone I know

Michelle E. en

Grado:

Wish there was 24-hour access

Jennifer B. en

Grado:

The employee who helped me was patient and gracious and very helpful while I was making decisions about storage unit size. Then she showed me e earthing about the storage unit abd process.

Peggey H. en

Grado:

There is too many trucks in driveway areas and they move them while you’re collecting your household and then can’t get out like you did just 5 minutes before That’s the cause of my vehicle damag.

Jesus Q. en

Grado:

Wonderful staff, locación, and building

Eric S. en

Grado:

Getting in and out was a joke. Stupid design. Would never use their services again.

KAREN R. en

Grado:

Didn’t like that I had to pay for a full month when I moved out on the 13th. The constant increase in price was concerning

John S. en

Grado:

Great customer service, friendly staff, clean storage unit.

Michael E. en

Grado:

These folks made my moving transition seamless. All the staff were engaging, helpful, knowledgeable and friendly. Of all the Uhaul locations I've used, this is the best one by far!

Sussan E. en

Grado:

Everything was always very clean & easy to access. Sometimes parking was crowded.

NONA F. en

Grado:

Best Storage facility I have ever seen!!! Can't say enough about your excellent staff and customer service. This facility is spotless.

George G. en

Grado:

Great staff, awesome facility, and I highly recommend using this place.

SHELLEY B. en

Grado:

At times the store is understaffed as it is a busy place but everyone is very helpful

Jordan B. en

Grado:

I loved how clean the units and facility are.

Sug I. en

Grado:

The manager, Rod, is excellent. Very professional. I have referred several people to his U-haul store and they are impressed with the way it is run, clean, and safe.

Ronna S. en

Grado:

Unit still has company lock on it and the card to get into building wasn't working but the employee fixed it.

Paul d. en

Grado:

I have only dropped off at this location. But every time, I was met with a smile and excellent customer service. Moving is never fun, but CDA UHaul makes it better.

tully d. en

Grado:

Staff was very helpful

Michael B. en

Grado:

I loved it here. The staff was amazing and always very helpful and friendly. They even helped by working with me with my bill. Highly recommend them to everyone

Lyman B. en

Grado:

Best in the area!

Ginna M. en

Grado:

Thank you to Bobbie, the driver that delivered my U-boxes.

Joseph B. en

Grado:

Perfect

Duane C. en

Grado:

When it rains a big puddle of water stands in front of number 12!!

Timothy K. en

Grado:

I was very happy with the people and facility will all use the service when I need to

Leslie K. en

Grado:

Always great that’s why we come back when we need short term storage

Stephen M. en

Grado:

Rod is very professional. He deserves a raise!

David B. en

Grado:

Rod and his crew work hard too make your moving experience Great, very professional location!

Richard W. en

Grado:

Having a storage unit inside a building was a plus. It kept things in a controlled temp. and access was also convenient, and having carts to move things was very helpful. Thank you.

Laurine P. en

Grado:

Thank you for helping in getting a larger storage for my daughter. Your service was prompt and when she arrived at your facility you were very accommodating!

Lori W. en

Grado:

I reserved storage unit when I reserved a truck IGo to unload 20ft truck, no unit available? Talk about stress.! Spokane had 1, $70 more + 50 mi out of my way. I refused. Mgr finally found a unit

Charles T. en

Grado:

CDA UHAUL is a great place with great service. The facility is very clean and the people working there are happy to help make the moving and storage process as convenient as possible.

Glenna M. en

Grado:

Phalen in Coeur d’Alene was great! He was helpful and kind. He made moving less stressful. (Because moving is always a little stressful in general)

David B. en

Grado:

Mgr Rodney was very professional and his crew followed the example he sets for this store! Five star operations!! R David Bliss customer

Michelle L. en

Grado:

Rodney and his staff are always fast and friendly. Nice doing business with someone who cares about customers and the service. Thank you!

Timothy W. en

Grado:

Rodney and staff are totally awesome to me at all times. I couldn't be more pleased with this location! Timothy J Wulff

stacey s. en

Grado:

I recommend this place and if I ever need a storage unit again I will come back here the staff is very friendly

MARK S. en

Grado:

Very fine working team! A special Thank You to the maintenance/cleaning team; always keeping our facility clean. Highly recommend this facility & staff!

CARLETON S. en

Grado:

the staff was always very friendly and Knowledgeable.

Dale S. en

Grado:

The facility was clean and the staff was terrific.

wayne c. en

Grado:

It was what I needed when I needed it. Thank you.

DAKS B. en

Grado:

Would have been Above Average rating if it wasn’t for 2 things. 1st, my rates went up twice. Started out as $49.95 a month & went to $64.95. 2nd, not enough employees. Ended up waiting and waiting.

Andrew W. en

Grado:

Very nice facility. Crystal is great!

ALEXANDRA S. en

Grado:

All personnel were helpful when they could be, although sometimes not too knowledgeable of their computer system. But all in all it was OK.

Don P. en

Grado:

Rod was very helpful.

Fran L. en

Grado:

The card system regarding getting in and out was confusing at times.

Debra S. en

Grado:

A very busy facility. Had to wait for some time if needed to speak with associate or make payment. Otherwise great service when needed.

Don P. en

Grado:

Uor experience was very good

MAGGIE M. en

Grado:

I love Rod and his crew, absolute professionalism, I was a customer with a storage unit for 4 years.......THe ONLY problem I had was not having access up until 10pm nightly,

Carmel B. en

Grado:

Very good!

Cimberlie Q. en

Grado:

Manager Rod, is rude to customers and his employees who lack simple training. Each employee has a different understanding as to what the actual policies and procedures of the company are. POOR SERVICE

aaron p. en

Grado:

Great Storage - Clean and secure.

GARY J. en

Grado:

Parking lot was always a cluster. Trucks parked everywhere, with no real organization. Entering and exiting the lot was always a nightmare. Staff never super helpful and always seemed mad.

Tina B. en

Grado:

There always seems to be things that come up that's out of tour control but the staff at the Appleway CDA store were very helpful, courteous, and accommodating!! Will always recommend them to others!

ERIC B. en

Grado:

If I had to do it again, I would most definitely use this location. I wish all locations were as great as this one they really set the bar high. Thank you for all your help.

Joseph L. en

Grado:

Nice storage solution!

JOHN S. en

Grado:

I would highly recommend this facility. I appreciate the cleanliness

KEN C. en

Grado:

I have nothing negative to say about the facility or service ... the continued price increases made it impossible to stay.

angela b. en

Grado:

You sent me this survey 146 times... Please stop the emails... otherwise everything was great! :)