Customer Reviews for U-Haul Storage of Coeur D' Alene

5956 comentarios

750 W Appleway Ave   Coeur D'Alene, ID 83814
(W Of I-95)

(208) 667-5529

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(208) 667-5529

750 W Appleway Ave
Coeur D'Alene, ID 83814
(W Of I-95)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
1.0

When unhooking the trailer, they dented and scratched the bumper on my brand new Ram 2500 truck! The tech who did this didn't even seemed bothered by it, and laughed. I would not recommend this location to anyone.

LEE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia T. 
Clasificación:
3.0

El cliente no dejó un comentario.

sheri T. 
Clasificación:
4.0

El cliente no dejó un comentario.

James O. 
Clasificación:
4.0

El cliente no dejó un comentario.

RODNEY P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy V. 
Clasificación:
4.0

Staff is friendly and cordial. Keep doing a great job!

Michael A. 
Clasificación:
4.0

Returning the truck was problematic. I arrived 3 minutes after closing time. While I did see employees at the counter, I get it - they were closed for customers. I attempted the “on-line” check in, but I kept getting the message that it couldn't access my account. I returned to the store the next morning and the process went very smooth. Paying for the Moving Help was a mess. Evidently, a code was sent to my home phone. We don't get text messages on a landline and we don't have cell service where we live. The store tried valiantly, but to no avail. I called the GO-UHAUL number and spent 36 minutes on hold. That is terrible customer support. When I did get through, they e-Mailed me the codes so that the MOVE HELP folks could get paid. The MOVE HELP folks were amazing!

James S. 
Clasificación:
5.0

Have google direct traffic to the site with vehicles. An agent with no vehicles took extra time even though they were efficient and helpful.

Chris B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen P. 
Clasificación:
2.0

No follow-up after it was returned no text nothing

Vicki P. 
Clasificación:
5.0

Great service.

BRUCE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan H. 
Clasificación:
3.0

El cliente no dejó un comentario.

TERRI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley T. 
Clasificación:
4.0

El cliente no dejó un comentario.

JASON W. 
Clasificación:
3.0

The pick up place was good. U-haul in general was terrible. They call me at 5:30 the evening before I have to pick up the trailer and tell me they don't have it. I have to drive 50 miles (round trip) to get the trailer. Wasn't impressed.

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH E P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bretta W. 
Clasificación:
1.0

The lady that rented me the truck said that she wouldn't rent me a truck for one way out of state travel. She said "you should have made a reservation." While there were multiple one way trucks available and hanging on the board behind her. I then made the reservation and returned and was greeted with "well the reservation doesn't matter, I dont have the vehicles or the time to fill this." After some time she made another comment saying "maybe I should just give him a truck that needs an oil change and hope it breaks down." I'm surprised this is the way u-haul handles customers and it makes sense why more people are moving towards budget, penskey or a moving company. I won't be using your services again.

Zachary A. 
Clasificación:
5.0

Nothing! You guys were awesome!

Martin H. 
Clasificación:
2.0

When I pulled up in u haul, they were still open and while I sat in truck waiting,they turned the store lights off and left. So then I tried to do the self check in. Why would you put scan key box as step one, and not take pic of Odom and fuel tank as step one? I scanned keybox, dropped in key, well gee then I couldnt take pics of odometer,therefore I couldnt finish check in. I think that is very unfair that you charge me a 20 dollar after hour service fee, when someone was still there when I pulled in and they left and I tried to do online checkin but the steps make no sense.

Jeremy S. 
Clasificación:
5.0

Check-in was easy and super speedy!

Kelly O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chip W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilson O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emmanuel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD S. 
Clasificación:
5.0

Great place safe and friendly

Darrell B.  |  First Impressions 
Clasificación:
5.0

Awesome place!!

Darrell B. 
Clasificación:
5.0

Very friendly and helpful people.

RICHARD H. 
Clasificación:
3.0

Was greatly overcharged. After I again pointed this out their price was reduced. I pointed out, again, that I was paying for miles I didn't drive they refused to reduce their incorrect price. A real scam is going on there. I will NOT patronize U-Haul again. Gracias.

Rory C. 
Clasificación:
5.0

Great customer service and overall great experience

Dwight K. 
Clasificación:
5.0

Great lady manager type alway helpful.

GREGORY V. 
Clasificación:
5.0

Easy, Fast and friendly front desk 10 out of 10 would recommend!

PATRICIA H. 
Clasificación:
5.0

Very fast and easy

Steven F. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY G. 
Clasificación:
5.0

After hour check in was difficult as scanner didn't work. We thought we returned with same amount of gas but was charged for gas.

Jackie S. 
Clasificación:
5.0

Nada

Michael M. 
Clasificación:
1.0

Sticky, nasty stain on the seat inside the truck. Lady at the front desk reeked of cigarettes and had poor attitude.

ZACHARY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAUNDRA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

john V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrence L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas M. 
Clasificación:
5.0

I have been waiting to be able to share my wonderful experience with U-Haul managed by Renee. From the moment we rented our first unit and then the second unit and then the box purchases and then the truck rental, it has been seamless and beyond pleasant. Moving is hard. I actually looked forward to going to our storage units, the facility could not have been cleaner every time we visited, it smelled great the restrooms were always clean, things were where they should be as far as carts and sanitizers went, I actually looked forward to going. The day we emptied our first unit felt wonderful but I seriously was saddened the day we emptied the last unit. I can't believe what a tight ship she runs and how great her employees are, she has a wicked sense of humor and she's no nonsense which I adored, everything in the facility always smelled so great and one night I left some of the items I had gathered in my car overnight and when I open the car I could smell the refreshing scent of deodorizer from U-Haul. Don't get me wrong, I never want to move again and I can't imagine I could find a better place to store store our things

Barb T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Meighan G. 
Clasificación:
4.0

this was the worst truck I have ever rented from you. I have rented a lot, but it may the last time. This truck was in terrible mechanically. It was the worst ride i have had to ride in ever. The truck vibrated the entire trip, Put almost 200 miles in coming to Pasco. The truck shook the entire time. The doors did not seal and made a popping noise the entire drive home. the only way to stop the popping was roll the windows down, that was fun temp was below freezing the entire drive with the windows down. I expect U-Haul to make this right.

Vance E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua B.  |  Overall Experience 
Clasificación:
5.0

The older gentleman that hooked the trailer up and when I returned it he was awesome very nice man

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B.  |  Overall Experience 
Clasificación:
5.0

Quick and helpful employees

Cynthia C. 
Clasificación:
5.0

Everyone was professional and friendly.

Brigitte B. 
Clasificación:
4.0

Don't know!

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley J. 
Clasificación:
3.0

I had to use WD40 on the cinch strap mechanisms to get them to move at all.

JACOB G. 
Clasificación:
5.0

Have employee greet customers.

dawn C. 
Clasificación:
5.0

Current access restrictions affects the flow of business at this time. Staff handled these issues well and made the best of my time onsite and moved the rental process forward efficiently. Great hob!

Kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary L. 
Clasificación:
5.0

The truck was clean but had a fuel leak with a gas cap light on the dash although the gas cap was tightened correctly. The truck smelled of gas the whole trip we made with it.

Walter S. 
Clasificación:
5.0

My issue is not with the Coeur D' Alene location, they were fantastic!, it's with U-haul. The last 2 times I've rented trailers with your company I've asked for a local location only to be told at the last minute I'd have to drive up to 30 mins to the next town to get the trailer I agreed to pick up locally. This is extremely inconvenient to your loyal customers. I have always used U-haul with no issues until recently. You may want to invest more in your inventory for you hottest models to have better availability. Very disappointed.

Robert L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chad E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald P. 
Clasificación:
5.0

The manager at the service desk was amazing! She made theexperience fun!

Jeffrey D. 
Clasificación:
5.0

Everything went smooth from check-out to return.

Frederick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE F. 
Clasificación:
4.0

When BC we arrived at 7:11 pm, an employee told us they were closed for check in, but that she was working the next morning and would take care of the self checking charge if we would move the trainers forward to a specific location before unhooking. We agreed and moved them forward as per her request. Unfortunately, we were still charged the $20 per trailer for not using the self checkin. Completely unacceptable!!!!

Lee M. 
Clasificación:
2.0

The CDA staff took over 43 minutes to get me checked out.

Kevin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

Renee was easy to work with. She was friendly.

Janice W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua G. 
Clasificación:
5.0

El cliente no dejó un comentario.

adam A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRILL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLINTON E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan E. 
Clasificación:
5.0

It was really pretty smooth from searching fir the right equipment online to finding my way through the reservation and pick up process. I do wish our local franchise uhaul rental was better set up. It was very get what you get not get what you need. I had to go 40 miles away to the next bigger city to get what we needed.

Daniel M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marc M. 
Clasificación:
5.0

Always helpful, and courteous. Keep up the Great work.

Paul E. 
Clasificación:
5.0

Great staff, always helpful. I have visited twice to rent trailers the last 2 weeks and different folks but great service and friendly. This location is a very busy one, and they staff are champs. They all deserve a raise!

Christopher V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sean U. 
Clasificación:
4.0

Other than the wrong truck being reserved by the reservationist at the central office, this was a wonderful experience.

John H. 
Clasificación:
5.0

Keep more staff on during non peak hours.

Benjamin E. 
Clasificación:
4.0

Hard to fix the location. Parking is limited. Very busy location. The people make it work. There are many quality people at this location. They are polite, professional and make the visit fun!

edward H. 
Clasificación:
5.0

Keep up the good work.

Nick L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher V. 
Clasificación:
3.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

Front desk was absolutely awesome- she made the whole experience (renting pickup truck and getting storage unit) seem super easy and quick. Because of her, I will come back anytime I need something uhaul can provide.

Charity R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren R. 
Clasificación:
5.0

The staff at this location was great! Very friendly and patient. Thanks for making this experience easy for me.

Dustin N. 
Clasificación:
5.0

Only complaint Is difficulty in contacting the local office on the phone. You have to go through a ridiculous phone tree and the first time I tried the wait time was 20 minutes. I was frustrated and hung up,

randy z.  |  First Impressions 
Clasificación:
5.0

Best storage experience ever, thanks!

louis z.  |  Overall Experience 
Clasificación:
5.0

The truck we rented had a lot of dings and dents including a drivers seat with a huge hole in it. Crumbs on the dash etc. We commented that we were thankful we were just going to Costco to pick up a sectional sofa and not trying to go too far in that truck. :) But it got the job done.

Amy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonthan I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy G. 
Clasificación:
1.0

Maybe check the tires before sending trailers out the door. No fun driving with a flat trailer tire. Wheels on trailer locked up several times. Poorly maintained equipment.

Parker H. 
Clasificación:
2.0

The staff we picked up the rental from was great, polite, efficient, and professional. When we returned the vehicle we informed the front desk associate that there was a major leak in the "attic" and that it saturated and ruined 3 large boxes (we were able to remove the contents and dry w/o damage) she appeared very uninterested, only telling us that returns were handled outside. When we interacted with the associate outside he asked if there were any problems with the rental, we again informed of the leak and the resulting damage, his reply, OK. My wife stated that they didn't seem to care all that much about the problem and could they at least replace the boxes. His reply, "It's not my fault, I didn't know the attic leaked when before it was sent out". I understand that damage occurs and that things happen, we didn't ask for a discount or a free rental, just for 3 large boxes. we didn't even get an associate that seemed concerned or bothered that there was a significant leak in your equipment. Highly disappointed with the lack of customer service while returning the truck.

Andrew G. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY E. 
Clasificación:
4.0

the 5x8 cargo trailer only had tie off rings right down on the floor. They are useless to secure an item to the wall. there was no way to secure our sofa so it slid back and forth inside the trailer. there needs to be tie off rings installed about two feet above the floor so a person can secure an object. the existing system is useless.

Harry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff S. 
Clasificación:
5.0

Just a drop off follow up, store was really clean, employees super nice. Overall beginning to end great customer service, truck was clean, no issues whatsoever. Thanks.

elaine F. 
Clasificación:
5.0

Will definately use again if need storage or recommend.

Susan B.  |  Overall Experience 
Clasificación:
5.0

Always an excellent experience at this facility. All staff are very helpful, knowledgeable and friendly. Facility is always clean and well maintained.

Matt C.  |  First Impressions 
Clasificación:
5.0

Al the staff were excellent and very friendly! Answered all my questions. I will recommend to all my friends and family.

Todd P.  |  First Impressions 
Clasificación:
4.0

The unit was advertised as 5 x 5 x 10. I dare say it is not actually 5 feet inside of the walls. I guess if you count to the outer most portion of that wall it is 5 feet but that wall space can't be used to account for a piece of furniture that is close to or exactly 5 feet! Actual unobstructed floor space should be used for all measurements!

Lynetta R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

VITAL H.  |  Overall Experience 
Clasificación:
5.0

Renee at the office was very helpful, as I was out of state and needed movers to clear our the unit. She called me to make sure the movers were who they said they were and coordinated moving our items out of the unit. Excellent follow up and great service! Thank you! Carol Buehler

Carol B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanette O.  |  Online Move In 
Clasificación:
5.0

Renee was very helpful and knowledgeable

GARRETT C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean C.  |  First Impressions 
Clasificación:
5.0

Excellent experience, but I did find the need to input my security code into a separate security panel after using that code to check in a little confusing. Only because I did not see that panel at first glance, perhaps a sign above it would be slightly more effective.

CHRISTOPHER G.  |  First Impressions 
Clasificación:
5.0

Facility is always very clean and staff is always amazingly helpful! We have used this facility for 7 years straight and have always had a a great experience with staff and ease of facility use.

VACASA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebekah S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond M.  |  Online Move In 
Clasificación:
5.0

Amazingly clean and maintained and nice that a lock as provided

Charlotte H.  |  First Impressions 
Clasificación:
3.0

This move has been horrid the only good thing about it was the way your staff took care of everything

john m.  |  First Impressions 
Clasificación:
1.0

Employees were rude, never could talk to someone in a timely manner, didn’t matter if you called or went into the store you had to wait forever.

Alivia M.  |  Overall Experience 
Clasificación:
5.0

Sam was super helpful and got us taken care of. ¡Gracias de nuevo!

Vanessa B.  |  Overall Experience 
Clasificación:
5.0

Thanks. Good people who I worked with.

Sarah K.  |  Online Move In 
Clasificación:
5.0

Renee, the manager, was great. We checked in a few days early, no problem. The staff was available & friendly and made sure we had everything we needed to be successful in our move. The facility was very clean & very secure. We will definitely recommend this facility to others. Thanks for your hospitality.

Vanessa B.  |  First Impressions 
Clasificación:
5.0

Leigh was a fantastic help. She went the extra mile. Give her a raise!

Matthew D.  |  First Impressions 
Clasificación:
5.0

Clean, safe area with good access. Staff very helpful.

ROBERT P.  |  Overall Experience 
Clasificación:
3.0

It was over booked and I had to wait for availability. I didn't use U-Haul storage due to inconvenient location within building

Peter B.  |  Overall Experience 
Clasificación:
5.0

Best-run U-Haul storage I've yet used!

George S.  |  First Impressions 
Clasificación:
4.0

The local staff and manager Renee were great. My problem was with the system/call center who reserved a unit for us that was not actually available. I had an email confirmation and Renee found my reservation, but the unit reserved hadn't been available in months. I arrived with a truck full of furniture and six people to unload only to discover that my reservation was worthless. Luckily, Renee found us another unit!

Sarah B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tra S.  |  First Impressions 
Clasificación:
2.0

If it would've been something that was easy to do, we would've left this location from the get-go. My husband is a disabled veteran, and even though you your website says that a veterans discount is specific to each store this store did not honor a military discount. They not only didn't offer the military discount but they hiked up our rent every single year at least five dollars. There was a man living in the unit as a result many of our belongings were destroyed with mice infestation due to the food and everything left in the other tenants' unit/apartment. The access hours were supposedly until 10 PM but an alarm with sound as soon as we enter the building anytime after seven. Up until this last year it was impossible to get a hold of somebody by phone at that location should a situation arise in often it did there was always U-Haul trucks and trailers parked give me no vehicle access to where our unit was.

Jessica M.  |  Overall Experience 
Clasificación:
4.0

Had a question and called. Recording is ridiculous. Long speech and then extra long wait. Had to go twice before could get an answer.

Susan O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessie U.  |  Overall Experience 
Clasificación:
5.0

thank you all staff members you are doing a great job always friendly and helpful

DON F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amoreene C.  |  Overall Experience 
Clasificación:
5.0

Only one issue with the storage facility. That people were allowed to enter the building without using their keypad or their code which often times the alarms were set off by people opening their units without checking in first. Happened about half the time I've visited my unit. Very irritating. Especially for someone who has tinnitus.

dennis h.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Brian W.  |  Overall Experience 
Clasificación:
4.0

Overall, I had a good experience with U-Haul in Coeur d'Alene. I experienced a few frustrating administrative issues over the course of having my belongings there including being called to provide my credit card over the phone for billing despite my card being on automatic payment for over one year at the time that I received that called. Also, after moving my belongings out of storage and checking out with the manager, I received 2 or 3 calls asking if my belongings were out of a unit that I did not have (nor ever had) my belongings in. Finally, despite checking out or removing my belongings on the 23rd of the month, I was not offered a refund for the remainder of the days that I did not use the unit. One unit was only used for 7 days out of a month's fees and another unit was used 5 days. I realize this may be company policy, but it really seems good customer service since I am no longer using the unit. Thanks.

Deborah S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa M.  |  Overall Experience 
Clasificación:
5.0

Very good facikity. Would definitely use again. I found the manager Rodney and cleaning staff to be excellent and nice. Gracias.

KIM D.  |  Overall Experience 
Clasificación:
5.0

I canceled ANOTHER storage unit in order to use Uhaul. My reasoning: 1. CLEAN 2. SECURE 3. INSIDE 4. LOCK INCLUDED 5. STAFF EXCELLANT 6. 1ST MONTH FREE!!!!!!!! I recommend it to everyone.

Mary W.  |  First Impressions 
Clasificación:
5.0

I wanted to thank Mr. Patch and his crew at Coeur d Alene U Haul. I had a corporate hicup with my initial storage/truck reservation and actual availability at the facility. But for Mr. Patch, whom stepped up with a temporary fix and ultimate fix, I would have been in a real jam with my logistic moving situation. All were very helpful and made my experience positive. Please forward to corporate. They need to know That the Coeur d Alene office is well managed on behalf of u-haul. P.S. Corporate needs to use Mr. Patches voice mail for their advertising! Regards, Kent Durand

Kent D.  |  Overall Experience 
Clasificación:
4.0

Always a good experience at this uhaul

Shawn J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa V.  |  Overall Experience 
Clasificación:
5.0

Hoping to see a bigger Unit open up soon because I need more space. My mom has been using this facility for 9 years. I told her I would be looking for a storage unit and I knew she was happy with U Haul so that's where I went. The manager Rodney was great and it perfect for me because I'm in a wheelchair. Thank goodness for elevators.

Deborah H.  |  First Impressions 
Clasificación:
4.0

The facility people were very helpful, but I wasn't happy with the call center. They made a reservation for me for a 10 x 15 Climate controlled storage, but when I got there the next day (as agreed upon) , they had no units available! The counter woman scrambled to accomodate me and I ended up with 3 units all spread apart and not the size I needed. I took them as I needed something to start storing my stuff! I think that's very bad practice to not check availability before having a customer give his credit card to hold a storage and have him go down to the facility (especially in these times) and find nothing is saved for you! If the counter person hadn't found something, I would have never used U-Haul again!

debbie P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

charles d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donnie K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david s.  |  First Impressions 
Clasificación:
4.0

The staff was great, only issue is access can be cumbersome depending on where your unit is located.

Diane D.  |  Overall Experience 
Clasificación:
2.0

My unit flooded from the back baseboards & it leaked thru thin strips of plastic overhead. Plus my desktop PC (monitor and full tower including cordless keyboard & mouse) were stolen from the unit.

Lynn N.  |  Overall Experience 
Clasificación:
5.0

The facility was extraordinarily clean and it was very appreciated! Lori did an amazing job keeping the space clean and organized!!

Scarlett R.  |  Overall Experience 
Clasificación:
5.0

The sight was wonderful and renee in particular. The call center needs some help to

mindy s.  |  Overall Experience 
Clasificación:
3.0

Love the people. Some more helpful than others. Access to outdoor unit NOT 24 hours. Concrete block in front of my unit that no body can move was inconvenient to move things in/out unit

Jessica W.  |  Overall Experience 
Clasificación:
4.0

very good experience. Office staff was very nice, polite ad patient

Brb W.  |  Overall Experience 
Clasificación:
5.0

I was very happy with how easy and convenient U-HAUL storage is.

alicia d.  |  Overall Experience 
Clasificación:
5.0

Good value

Casey B.  |  Overall Experience 
Clasificación:
5.0

Rodney super friendly and helpful

Melissa B.  |  First Impressions 
Clasificación:
5.0

Great Service,

Doug B.  |  First Impressions 
Clasificación:
5.0

They made everything easy and convieient. from the return of the trailer to get the locker.

charles c.  |  Overall Experience 
Clasificación:
5.0

Ninguno

julie h.  |  Overall Experience 
Clasificación:
5.0

Rodney and his crew we're so nice and Professional. Making moving easy

Kathy H.  |  First Impressions 
Clasificación:
5.0

service great and price was right.

Casey B.  |  First Impressions 
Clasificación:
5.0

Great customer service!!!

MARCEA M.  |  First Impressions 
Clasificación:
5.0

Thank you for making our move smooth!

BILL W.  |  Overall Experience 
Clasificación:
5.0

Staff was efficient and helpful. Facility was warm and clean.

STEVE O.  |  Overall Experience 
Clasificación:
2.0

Location is very congested, outside keycard reader never worked and always understaffed. I can recall only one occassion in at least 10 visits to the office that I didn't wait in line at least 10 min

Joseph P.  |  Overall Experience 
Clasificación:
5.0

Gracias

DALE M.  |  Overall Experience 
Clasificación:
5.0

The storage facility was very clean; I was comfortable storing my belongings there. Check in procedures were unclear when I rented the unit but clarified on next visit. Staff helpful and patient.

Kenneth E.  |  Overall Experience 
Clasificación:
5.0

Staff helpful and knowledgeable. Equipment clean and in good operating condition. Storage facility spotless and convenient.

BILL W.  |  First Impressions 
Clasificación:
5.0

One criticism: CDA U Haul's loading & driving access through its yard are very congested and a safety hazard for the company and customers. CDA employee Lori is a true asset to U Haul and customers.

marc s.  |  Overall Experience 
Clasificación:
1.0

Would honestly never use again! Most of the staff that we delt with was not helpful! Rodney helped and was awesome! Took a week to get a hold of him and like a total of 5 hours on the phone..uhg!

Colton B.  |  Overall Experience 
Clasificación:
5.0

It's not just a storage, its a facility that you feel safe leaving your belongings. All the employees are nice and helpful. Wasn't super expensive for what the facilities offer.

Karl K.  |  Overall Experience 
Clasificación:
4.0

Renee was good

Jeffrey K.  |  First Impressions 
Clasificación:
5.0

Great

Mike B.  |  Overall Experience 
Clasificación:
1.0

Would constantly be ignored by front desk who would sit on the computer and act like she didnt know we were standing in front of her for 20 mins. When we did get helped they were rude and unpleasant

Andrew T.  |  Overall Experience 
Clasificación:
5.0

Great experience!

Karen Z.  |  Overall Experience 
Clasificación:
5.0

Never had a problem with my storage unit.

YVONNE B.  |  Overall Experience 
Clasificación:
2.0

Rent increases too often, and much to high. Became unaffordable for me.

MIKE K.  |  Overall Experience 
Clasificación:
5.0

You folks are nothing like the U-Haul storage I have in Lynnwood, WA. Ya'll are friendly, knowledgeable, fast, and super enjoyable to work with. It was a very good experience to do business with you.

Robert L.  |  First Impressions 
Clasificación:
5.0

Very convenient location and immaculate cleanliness

ED G.  |  Overall Experience 
Clasificación:
3.0

There were numerous times my storage unit was blocked off because they parked trucks directly in front of my unit. I had a foot of space to move my stuff in and out of my unit.

Samantha I.  |  Overall Experience 
Clasificación:
2.0

There are too many uhaul trucks trailers and equipment in the way. Navigation in that facility sucks.

Travis B.  |  Overall Experience 
Clasificación:
5.0

I would recommend this storage facility to anyone looking for the best rates and security around!

Rachel V.  |  Overall Experience 
Clasificación:
5.0

Such a great team of people! Rodney does a great job leading the team, and I really felt that my experience was a positive one!

NAOMI W.  |  Overall Experience 
Clasificación:
5.0

I was very pleased with everything; no long lines, convenient location to get boxes and return for recycle. Accommodated our need to have elevator close by our storage unit due to semi-handicapped.

Elizabeth B.  |  Overall Experience 
Clasificación:
5.0

Lori was incredibly helpful.

Robert B.  |  First Impressions 
Clasificación:
5.0

Manager Rodney is superb as well as the entire staff.

Chris D.  |  Overall Experience 
Clasificación:
5.0

Easy in and out except I set off the alarm when I added my lock. I didn't actually punch my code/number in therefore it went off when I went to open it. Now I know it works, WELL

Letha R.  |  First Impressions 
Clasificación:
5.0

Great service

julie h.  |  First Impressions 
Clasificación:
1.0

"I don't know" seemed to be the most common refrain from the friendly employees. At least that was honest, their lies were worse. I will NEVER use U-Haul's services again and will tell everyone I know

Mary A.  |  Overall Experience 
Clasificación:
4.0

Wish there was 24-hour access

Michelle E.  |  Overall Experience 
Clasificación:
5.0

The employee who helped me was patient and gracious and very helpful while I was making decisions about storage unit size. Then she showed me e earthing about the storage unit abd process.

Jennifer B.  |  First Impressions 
Clasificación:
3.0

There is too many trucks in driveway areas and they move them while you’re collecting your household and then can’t get out like you did just 5 minutes before That’s the cause of my vehicle damag.

Peggey H.  |  Overall Experience 
Clasificación:
5.0

Wonderful staff, locación, and building

Jesus Q.  |  Overall Experience 
Clasificación:
1.0

Getting in and out was a joke. Stupid design. Would never use their services again.

Eric S.  |  Overall Experience 
Clasificación:
4.0

Didn't like that I had to pay for a full month when I moved out on the 13th. The constant increase in price was concerning

KAREN R.  |  Overall Experience 
Clasificación:
5.0

Great customer service, friendly staff, clean storage unit.

John S.  |  First Impressions 
Clasificación:
5.0

These folks made my moving transition seamless. All the staff were engaging, helpful, knowledgeable and friendly. Of all the Uhaul locations I've used, this is the best one by far!

Michael E.  |  Overall Experience 
Clasificación:
5.0

Everything was always very clean & easy to access. Sometimes parking was crowded.

Sussan E.  |  Overall Experience 
Clasificación:
5.0

Best Storage facility I have ever seen!!! Can't say enough about your excellent staff and customer service. This facility is spotless.

NONA F.  |  Overall Experience 
Clasificación:
5.0

Great staff, awesome facility, and I highly recommend using this place.

George G.  |  Overall Experience 
Clasificación:
4.0

At times the store is understaffed as it is a busy place but everyone is very helpful

SHELLEY B.  |  Overall Experience 
Clasificación:
5.0

I loved how clean the units and facility are.

Jordan B.  |  Overall Experience 
Clasificación:
5.0

The manager, Rod, is excellent. Very professional. I have referred several people to his U-haul store and they are impressed with the way it is run, clean, and safe.

Sug I.  |  Overall Experience 
Clasificación:
4.0

Unit still has company lock on it and the card to get into building wasn't working but the employee fixed it.

Ronna S.  |  First Impressions 
Clasificación:
5.0

I have only dropped off at this location. But every time, I was met with a smile and excellent customer service. Moving is never fun, but CDA UHaul makes it better.

Paul d.  |  Overall Experience 
Clasificación:
4.0

Staff was very helpful

tully d.  |  Overall Experience 
Clasificación:
5.0

I loved it here. The staff was amazing and always very helpful and friendly. They even helped by working with me with my bill. Highly recommend them to everyone

Michael B.  |  Overall Experience 
Clasificación:
5.0

Best in the area!

Lyman B.  |  Overall Experience 
Clasificación:
5.0

Thank you to Bobbie, the driver that delivered my U-boxes.

Ginna M.  |  Overall Experience 
Clasificación:
5.0

Perfect

Joseph B.  |  Overall Experience 
Clasificación:
5.0

When it rains a big puddle of water stands in front of number 12!!

Duane C.  |  Overall Experience 
Clasificación:
5.0

I was very happy with the people and facility will all use the service when I need to

Timothy K.  |  Overall Experience 
Clasificación:
5.0

Always great that’s why we come back when we need short term storage

Leslie K.  |  Overall Experience 
Clasificación:
5.0

Rod is very professional. He deserves a raise!

Stephen M.  |  Overall Experience 
Clasificación:
5.0

Rod and his crew work hard too make your moving experience Great, very professional location!

David B.  |  Overall Experience 
Clasificación:
5.0

Having a storage unit inside a building was a plus. It kept things in a controlled temp. and access was also convenient, and having carts to move things was very helpful. Gracias.

Richard W.  |  Overall Experience 
Clasificación:
5.0

Thank you for helping in getting a larger storage for my daughter. Your service was prompt and when she arrived at your facility you were very accommodating!

Laurine P. | Reservación
Clasificación:
2.0

I reserved storage unit when I reserved a truck IGo to unload 20ft truck, no unit available? Talk about stress.! Spokane had 1, $70 more + 50 mi out of my way. I refused. Mgr finally found a unit

Lori W. | Reservación
Clasificación:
5.0

CDA UHAUL is a great place with great service. The facility is very clean and the people working there are happy to help make the moving and storage process as convenient as possible.

Charles T.  |  Overall Experience 
Clasificación:
5.0

Phalen in Coeur d'Alene was great! He was helpful and kind. He made moving less stressful. (Because moving is always a little stressful in general)

Glenna M. | Reservación
Clasificación:
5.0

Mgr Rodney was very professional and his crew followed the example he sets for this store! Five star operations!! R David Bliss customer

David B.  |  Overall Experience 
Clasificación:
5.0

Rodney and his staff are always fast and friendly. Nice doing business with someone who cares about customers and the service. ¡Gracias!

Michelle L.  |  Overall Experience 
Clasificación:
5.0

Rodney and staff are totally awesome to me at all times. I couldn't be more pleased with this location! Timothy J Wulff

Timothy W.  |  Overall Experience 
Clasificación:
5.0

I recommend this place and if I ever need a storage unit again I will come back here the staff is very friendly

stacey s.  |  Overall Experience 
Clasificación:
5.0

Very fine working team! A special Thank You to the maintenance/cleaning team; always keeping our facility clean. Highly recommend this facility & staff!

MARK S.  |  Overall Experience 
Clasificación:
5.0

the staff was always very friendly and Knowledgeable.

CARLETON S.  |  Overall Experience 
Clasificación:
5.0

The facility was clean and the staff was terrific.

Dale S.  |  Overall Experience 
Clasificación:
5.0

It was what I needed when I needed it. Thank you.

wayne c.  |  Overall Experience 
Clasificación:
3.0

Would have been Above Average rating if it wasn't for 2 things. 1st, my rates went up twice. Started out as $49.95 a month & went to $64.95. 2nd, not enough employees. Ended up waiting and waiting.

DAKS B.  |  Overall Experience 
Clasificación:
5.0

Very nice facility. Crystal is great!

Andrew W.  |  Overall Experience 
Clasificación:
4.0

All personnel were helpful when they could be, although sometimes not too knowledgeable of their computer system. But all in all it was OK.

ALEXANDRA S.  |  Overall Experience 
Clasificación:
5.0

Rod was very helpful.

Don P.  |  Overall Experience 
Clasificación:
4.0

The card system regarding getting in and out was confusing at times.

Fran L.  |  Overall Experience 
Clasificación:
4.0

A very busy facility. Had to wait for some time if needed to speak with associate or make payment. Otherwise great service when needed.

Debra S.  |  Overall Experience 
Clasificación:
5.0

Uor experience was very good

Don P.  |  Overall Experience 
Clasificación:
5.0

I love Rod and his crew, absolute professionalism, I was a customer with a storage unit for 4 years.......THe ONLY problem I had was not having access up until 10pm nightly,

MAGGIE M.  |  Overall Experience 
Clasificación:
5.0

Very good!

Carmel B.  |  Overall Experience 
Clasificación:
1.0

Manager Rod, is rude to customers and his employees who lack simple training. Each employee has a different understanding as to what the actual policies and procedures of the company are. POOR SERVICE

Cimberlie Q.  |  Overall Experience 
Clasificación:
5.0

Great Storage - Clean and secure.

aaron p.  |  Overall Experience 
Clasificación:
3.0

Parking lot was always a cluster. Trucks parked everywhere, with no real organization. Entering and exiting the lot was always a nightmare. Staff never super helpful and always seemed mad.

GARY J.  |  Overall Experience 
Clasificación:
5.0

There always seems to be things that come up that's out of tour control but the staff at the Appleway CDA store were very helpful, courteous, and accommodating!! Will always recommend them to others!

Tina B.  |  Overall Experience 
Clasificación:
5.0

If I had to do it again, I would most definitely use this location. I wish all locations were as great as this one they really set the bar high. Thank you for all your help.

ERIC B.  |  Overall Experience 
Clasificación:
5.0

Nice storage solution!

Joseph L.  |  Overall Experience 
Clasificación:
5.0

I would highly recommend this facility. I appreciate the cleanliness

JOHN S.  |  Overall Experience 
Clasificación:
4.0

I have nothing negative to say about the facility or service ... the continued price increases made it impossible to stay.

KEN C.  |  Overall Experience 
Clasificación:
5.0

You sent me this survey 146 times... Please stop the emails... otherwise everything was great! :)

angela b.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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