Customer Reviews for U-Haul Storage of Clackamas Town Center

4,396 comentarios

11811 SE 82nd   Happy Valley, OR 97086
(West side of 82nd across the street from the Clackamas Town Center Mall)

(503) 659-3800

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(503) 659-3800

11811 SE 82nd
Happy Valley, OR 97086
(West side of 82nd across the street from the Clackamas Town Center Mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

KHANH HOANG-CONG T. 
Clasificación:
4.0

Truck was beat and did not run well, tires that were not DOT legal as the sidewalls have been ground off on curbs.

Mathew R. 
Clasificación:
5.0

El cliente no dejó un comentario.

amy P. 
Clasificación:
5.0

Very nice and had a great experience.

JULIE N. 
Clasificación:
5.0

More parking at office.

HEIDI W. 
Clasificación:
5.0

Friendly people, good service and very helpful.

MICHAEL MARLIN G. 
Clasificación:
4.0

Dust and sanitation clean trash out doors etc clean up

Elainia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe W. 
Clasificación:
5.0

The guy that helped me was nice and when I dropped it off they met me at the truck and checked me out in minutes

CHRISTOPHER L. 
Clasificación:
4.0

Everyone was very professional. Location is madness

Nick P. 
Clasificación:
1.0

This review is in regards to the business practice as opposed to the store. We utilized our uhaul boxes for 3 days and were still charged the entire month. I'm sure this is encountered frequently but the staff on site, at the call center both dismissed it as “well, it's in your contract”. In this day & age, with the world in the chaos it's in, why make it harder on each other? As a business, you can do the right thing or be slimy by getting a quick buck. I'm not expecting a full refund, or even for it to be pro-rated but the fact that I only utilized them for 3 days and charged the full nearly $600 is wrong.

Sarah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS FIDEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIJANA I. 
Clasificación:
5.0

My delivery driver was wonderful. Having just moved here from the other side of the country I've felt pretty alone. She managed to be helpful, kind, and friendly. She folded all of the blankets while I moved in the stuff I could with my hand truck and helped me move in the heavier stuff. She literally gave me back several hours and my life and I felt a little less alone and not quite so friendless. ¡Gracias!

Tamara S. 
Clasificación:
5.0

I was forced to drop off the U-haul in Clackamas and my car was in Beaverton not very happy had to spend an additional $40 for an Uber

SHAWN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN HOWARD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Earnest T. 
Clasificación:
5.0

Excellent service, helped me in a pinch.

JASON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT JOHN J. 
Clasificación:
5.0

Excellent service .. I am elderly and I ask questions to make sure I understand the process and the CS rep was patient helpful. When I returned the truck the check in process was efficient and through. Excellent service all around

KAREN B. 
Clasificación:
5.0

No comment.

Lamine F.  |  First Impressions 
Clasificación:
5.0

Good customer service

PEDRO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond H. 
Clasificación:
5.0

Both check in and return were quick, efficient and pleasant friendly employees

HEIDI H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas P. 
Clasificación:
5.0

Well I'm kind of freaking out over the bill. I went less than 50 miles... And somehow I got charged for 137 miles.

ROBERT V. 
Clasificación:
5.0

The gentleman that helped me was very nice and polite. He helped me enter the unit and rent the truck. Great customer service.

Nikki M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA P. 
Clasificación:
2.0

i was charged $84.00 but my receipt when i returned the truck was for 44? when will I see the balance refunded?

Thomas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY C. 
Clasificación:
5.0

Great customer service as well

howard K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRIN LEGRANDE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie W. 
Clasificación:
3.0

Better signage on the entrance vs. exit, it is too easy to come in the wrong end of the lot.

JUSTIN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott O. 
Clasificación:
5.0

Perfect truck for our move. Everything went smoothly including checkout and checkin.

NANCY JEAN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy M. 
Clasificación:
5.0

Nothing, the staff was courteous and helpful. The transaction was quick and the rates were good.

BRIAN W. 
Clasificación:
5.0

This location is always very professional and well managed.

CARRIE ANN M. 
Clasificación:
5.0

Excellent service at check-in, I didn't even need to go inside! ¡Gracias!

JAMES K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID MICHAEL F. 
Clasificación:
4.0

There weren't clear signs for where to drop off the truck. There's more than one entrance and when I parked the truck near the northern entrance and walked to the office, the counter staff said I'd parked the truck in the wrong spot. I think a few signs indicating where to return trucks would be helpful.

Jessica R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID E. 
Clasificación:
5.0

Such a nice crew, every one of them. Highest rating!!

CHERYL LYNN C. 
Clasificación:
5.0

Maybe hire people who want to work, instead of people hide from work. there' s always one person running to help customers with trucks coming in and out going .,

RUSSELL JAMES G. 
Clasificación:
5.0

Staff was very friendly & helpful. I was given a special rate to drop off at this location & they were helpful in getting the corrections on my charges done right.

NICOLAS TODD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZANDY LEE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

DANNETTE LYNNE F. 
Clasificación:
4.0

El cliente no dejó un comentario.

KRIS P. 
Clasificación:
4.0

Great prices, friendly employees. Only suggestion - acknowledge when someone comes in and is waiting to be helped while the employee is currently helping someone else.

Bradly T. 
Clasificación:
4.0

You need to add some anti slip strips to your rear bumpers. I was leaving back of truck and stepped on the bumper, my foot slipped and I fell out of the back of the truck. I smacked my ribs on the bumper as I fell, bruised ribs, I then smashed my left hand on the ground as I fell. Bad cut on the pinky finger. Then I smacked my forehead into a wall. I accept responsibility for stepping on the bumper. It would be just nice to add that little bit of protection, so someone does not slip. Your workers at the rental site were great. Gracias

Brendan M. 
Clasificación:
5.0

Same as above , employees are awesome and personable. Was a fast and curtius!

GERARDO R. 
Clasificación:
1.0

When you confirm reservation,..never change locations on customer before pick up....NO excuses...Now I warn people about 'your' system

PAUL WAYNE H. 
Clasificación:
5.0

Very friendly and helpful

Leslee H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATAVAN MEKHMANO K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris T. 
Clasificación:
5.0

Good job.

Sean C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
1.0

I had ordered everything online and just needed the keys to be set. They switched my car last minute to one with barely 1/4 of gas and then proceeded to be rude about bringing it back with a full tank even though I drove it less than 20 mi. The customer service was ridiculous.

ALLISON MACKENZI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TISHA S. 
Clasificación:
5.0

¡Gracias!

robb J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON SLADE S. 
Clasificación:
2.0

El cliente no dejó un comentario.

ROBIN P. 
Clasificación:
5.0

Nothing all was good

Nathan S. 
Clasificación:
3.0

Way too expensive overall. I had to drive an extra 15 miles to pick up at this location.

JESSICA B. 
Clasificación:
5.0

The truck bed had tree debris in it. Suggest looking in the bed before giving to the customer.

PHILIP M. 
Clasificación:
5.0

Inside of cab needed to be wiped down. A previous renter had eaten in the cab. This would be true always, but especially during Covid.

DAVID R. 
Clasificación:
5.0

Nothing! Just amazing service!

Michael B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan L. 
Clasificación:
5.0

Great service and help from the staff - I was in and out on my way in short time.

REGAN ERROL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT DONALD B. 
Clasificación:
5.0

Fix ignition switch

MARK V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAUDE RAY K. 
Clasificación:
5.0

I had returned with a BP truck and UB trailer. One blinker wasn't working. Electrical plug had power, but there was a fuse that needed replaced and it all was taken care of right away. Thank you Carl

Lisa K. 
Clasificación:
5.0

Loved it and affordable

EVELIA R. 
Clasificación:
3.0

The big guy behind the counter needs to learn to address someone when they come up to his counter. A simple, hi I'll be right with you, would have been great. He acted like he didn't see me and the other person assumed he was helping me so she helped the people who came in after me. C'mon, after Uhaul messed up my reservation, I had to drive to three locations to get a truck and dollies. I didn't need this extra aggravation.

Bron B. 
Clasificación:
5.0

Good service and everything worked well.

Patrick M. 
Clasificación:
5.0

Keep employees on the cash registers

ROBERT C. 
Clasificación:
5.0

Quick and easy!

DONNA F. 
Clasificación:
4.0

El cliente no dejó un comentario.

John W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
5.0

Knowledgeable employees. Handled paperwork quickly. Nice and easy check in and check out. Would recommend.

SHARON JERUSHA B. 
Clasificación:
5.0

Nothing. Service was excellent!

BARRY OLEN W. 
Clasificación:
1.0

You changed the pickup location and changed the truck from a 26' to a 20' and you say you called me but that's crap. You had me going to a location in downtown Portland 20-miles away instead of the location 4-miles away. And I finally was sent to another location in Clackamas.

DB W. 
Clasificación:
5.0

Canby uhaul really screwed up my reservations and this location bailed me out.

KENT ROBERT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL D. 
Clasificación:
5.0

These folks were great!

Tonya H. 
Clasificación:
4.0

N/C

David P. 
Clasificación:
5.0

The guys were so nice and so helpful and patient setting up my tow dolly and showing me step by step how to do it

Jessica B. 
Clasificación:
5.0

Not much. Your team was kind, responsive and friendly! The truck functioned wonderfully. Returning the truck was a piece of cake!

NATHANIEL CHARLE P. 
Clasificación:
5.0

My experience was outstanding. I needed a box truck to empty my garage while I was doing some renovation. The staff member made several cost saving suggestions which I gratefully accepted. The rental cost was far less than I expected.

ROBERT ALLAN C. 
Clasificación:
5.0

Fast, friendly and they go above and beyond to get you what you need.

MARIAN W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Bryan K. 
Clasificación:
5.0

Great pickup and delivery experience. Great attitudes on both ends of process.

Charles M. 
Clasificación:
2.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
5.0

Easy to rent. Clean location.

DORATHY S. 
Clasificación:
5.0

The person who helped me at the checkout counter was great, the person at the return was also great keep up the good work!

AARON A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia K.  |  Overall Experience 
Clasificación:
2.0

There were no dollys to help move things into the storage unit. The door to the unit would not open all the way. Overall a poor experience!!!!!

Christopher J.  |  Online Move In 
Clasificación:
5.0

The company's online website says your still a 24hr access to my storage unit but when I got there the hours are 7 8pm which sucks. That's why I was renting the unit in the first place.

Austin B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Aubre F.  |  Online Move In 
Clasificación:
3.0

Customer has had 24 hr access w/ no events yet denied 24 hr access.

ROCK H.  |  First Impressions 
Clasificación:
4.0

They were very nice and helpful.

Debra G.  |  First Impressions 
Clasificación:
5.0

I have always used U-Haul and always been happy with no issues until 6 months ago when I needed a storage unit and used another that was very close to my place. BAD mistake that I will never ever do again and will still always recommend U-Haul. Someone camping out inside the storage unit we think broke out my lock and had time to go through all my boxes and stole so much stuff! Emptied out the unit the following weekend.

TERESA Q.  |  First Impressions 
Clasificación:
5.0

Great staff locker on upper floor second level so a bit inconvenient for moving in and out but the perfect size for my holiday decorations and other items that would get damage in my garage.

THOMAS B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorothy H.  |  First Impressions 
Clasificación:
5.0

Great customer service Everytime I go in

JON W.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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