Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Just get the check in line faster so people don't have to be into the street
Carol G.
Clasificación:
5.0
El cliente no dejó un comentario.
Michael W.
Clasificación:
4.0
El cliente no dejó un comentario.
Eric M.
Clasificación:
3.0
El cliente no dejó un comentario.
Mario W.
Clasificación:
5.0
Jonathan was amazing, his customer service skills were on point. He made my day, he made the whole transaction smooth and I recommend him. Very friendly, professional and knowledgeable. Thanks for the amazing service Jonathan
Griselda O.
Clasificación:
5.0
Lower the cost - mileage cost very high
KATHLEEN B.
Clasificación:
5.0
El cliente no dejó un comentario.
Deborah R.
Clasificación:
5.0
No improvements needed. Great people and service.
Terry C.
Clasificación:
5.0
Great customer serv
Andria G.
Clasificación:
5.0
great service.
Danny H.
Clasificación:
5.0
El cliente no dejó un comentario.
Mark M.
Clasificación:
5.0
Everyone we worked with professional/friendly/and provided outstanding client service. We will rent from them again!!
Katlen N.
Clasificación:
5.0
El cliente no dejó un comentario.
Luis C.
Clasificación:
3.0
This location doesn't have clear signs for where the storefront is. I entered from the street and was then immediately stuck in traffic from departing employees and had no signage to guide me to the entrance.
Jessica T.
Clasificación:
5.0
El cliente no dejó un comentario.
tad B.
Clasificación:
5.0
El cliente no dejó un comentario.
Brian Q.
Clasificación:
5.0
Great and fast service
Thurston F.
Clasificación:
5.0
Jonathan was super helpful and informative.
matthew C.
Clasificación:
5.0
great job.
Danny H.
Clasificación:
3.0
I turned the equipment in after hours.
Charles C.
Clasificación:
5.0
El cliente no dejó un comentario.
Michael R.
Clasificación:
5.0
The associate that helped me check in and unhook was great. He went above and beyond and I'm very pleased with my experience.
Earl D.
Clasificación:
5.0
El cliente no dejó un comentario.
James B.
Clasificación:
4.0
El cliente no dejó un comentario.
Misty D.
Clasificación:
5.0
El cliente no dejó un comentario.
Noemi J.
Clasificación:
4.0
Seth was great. Great customer service skills.
Ramona B.
Clasificación:
5.0
Nothing!!! You're top notch. Keep it going
Kevin R.
Clasificación:
5.0
Nothing the owner of this location is the coolest guy. I had a lowered car to put onto a car carrier and he gave me blocks so it would make it up onto the trailer without damaging it
Justin D.
Clasificación:
5.0
El cliente no dejó un comentario.
Kapena K.
Clasificación:
5.0
Always a good experience!
TERRY B.
Clasificación:
5.0
El cliente no dejó un comentario.
David B.
Clasificación:
5.0
El cliente no dejó un comentario.
Jesse N.
Clasificación:
5.0
The staff working on Saturday May 7th were exceptional
Michael L.
Clasificación:
5.0
Easy process to pick up and drop off. I needed to switch drivers mid way through having the rental and it was an easy phone call and process as well.
Michelle S.
Clasificación:
5.0
Kelli is super nice, knowledgeable, and super helpful! Thank you Kelli!
Dave B.
Clasificación:
5.0
El cliente no dejó un comentario.
Thomas M.
Clasificación:
1.0
Rude employees, abrasive, talking trash about other customers. Truck literally smelt like cat piss. Employee who dropped off my truck refused to make eye contact.
Matthew S.
Clasificación:
5.0
Facility was very nice and clean. Staff was helpful. One of the lights weren't working on the trailer because of my truck and the owner helped fix the problem quickly. The trailer was newer and in much better condition than the last one I rented from the Gresham location. I will definitely rent from here again.
Eddy S.
Clasificación:
5.0
This was a good experience. I did not know that Uhaul did this service. It saved me from driving a Uhaul truck and my uboxes were safe and arrived on time. I am well-pleased.
brenda M.
Clasificación:
5.0
Great customer service, clear directions and cost explanations, and the truck & auto transport ran and drove excellently.
michael B.
Clasificación:
4.0
El cliente no dejó un comentario.
Jong S.
Clasificación:
5.0
El cliente no dejó un comentario.
Karen H.
Clasificación:
4.0
Not to forget to add the 220 extra miles
Jessica G.
Clasificación:
5.0
El cliente no dejó un comentario.
WAYNE ROBERT W.
Clasificación:
4.0
El cliente no dejó un comentario.
Jon C.
Clasificación:
5.0
The gas was not where I was told it was below 3/4 by a lot, for that reason I was overcharged since I only drove 23 miles. Also I was told to put the extra boxes that I didn't use inside the truck and I was going to get the money back and I didn't see any credit for them.
Tania R.
Clasificación:
5.0
El cliente no dejó un comentario.
YINING Z.
Clasificación:
5.0
The young lady that helped me and the young man Johnathon (I didn't get her name) we're beyond helpful, they were so positive and friendly, I can't express what a asset they bring to you company.
COREEN F.
Clasificación:
5.0
El cliente no dejó un comentario.
Tabatha C.
Clasificación:
5.0
El cliente no dejó un comentario.
Mike J.
Clasificación:
5.0
It took only minutes to drop off the 26ft truck after a 1010 mile road trip
Mike H.
Clasificación:
5.0
El cliente no dejó un comentario.
Mizraim D.
Clasificación:
4.0
El cliente no dejó un comentario.
sasha H.
Clasificación:
5.0
El cliente no dejó un comentario.
Daniel S.
Clasificación:
5.0
El cliente no dejó un comentario.
dave H.
Clasificación:
5.0
Nada
janice I.
Clasificación:
4.0
You guys did an excellent job and I was very satisfied with my overrall experience...👍👍keep up the good work guys!
missy P.
Clasificación:
5.0
Kelli was awesome
Mary W.
Clasificación:
5.0
El cliente no dejó un comentario.
DAVID D.
Clasificación:
5.0
El cliente no dejó un comentario.
Thomas N.
Clasificación:
5.0
El cliente no dejó un comentario.
Glenda C.
Clasificación:
5.0
It's a very professional Uhaul location with attentive workers, making self-checkin and out easy.
KEVIN T.
Clasificación:
5.0
El cliente no dejó un comentario.
Jeff W.
Clasificación:
5.0
Thank you !
Carl E.
Clasificación:
5.0
El cliente no dejó un comentario.
Timothy R.
Clasificación:
5.0
Friendly and helpful
Daniel M.
Clasificación:
4.0
Hire more people to help customers more quickly.
MARY S.
Clasificación:
3.0
El cliente no dejó un comentario.
Enrique T.
Clasificación:
5.0
Every single person I spoke with or who helped me was absolutely incredible!! SO helpful…as I had been in the store several times to pick up packing materials and verify and/or change my reservation. Can't thank this crew enough!
Christine W.
Clasificación:
4.0
El cliente no dejó un comentario.
ELIZABETH M.
Clasificación:
3.0
El cliente no dejó un comentario.
matt E.
Clasificación:
4.0
El cliente no dejó un comentario.
ROBERT CARL B.
Clasificación:
5.0
Limit the time a customer waits to get to the counter.
Carol R.
Clasificación:
5.0
El cliente no dejó un comentario.
Noelle B.
Clasificación:
4.0
Make sure to take pics of the gas, they tried to charge us $89 for gas. A picture of the gas was taken through their app with time stamp showing we received it with 3/8 of a tank. When we returned they tried to say it needed to be 7/8. Thankfully we had our paperwork and pictures to save us.
Shannon B.
Clasificación:
5.0
El cliente no dejó un comentario.
Danielle R.
Clasificación:
1.0
staff are EXTREMELY rude and not helpful. I've used u haul for years but after my experience at Happy Valley I'll start using a different vendor for all of my moving and storage needs. I will also not recommend U Haul to ANYONE I know, as a matter of fact I will discourage people from using your services when possible!!!!
James B.
Clasificación:
5.0
Nothing in my observation. This management and crew are excellent in helping the customers needs and skill level.
james H.
Clasificación:
5.0
El cliente no dejó un comentario.
TANYA J.
Clasificación:
4.0
This is a full service site. The only one I will use in the future. The self check out is horrible and I will never use again. It isn't worth ever using. I will try to ever avoid having to use UHaul again in the future from this experience. Your self check in was so bad and so non functional.
Kyle W.
Clasificación:
5.0
El cliente no dejó un comentario.
Annalise B.
Clasificación:
5.0
Great team that seem to love their work
Chanin B.
Clasificación:
5.0
El cliente no dejó un comentario.
Connie A.
Clasificación:
1.0
Rented 2 trucks in the last 2 weeks. 2nd trip was fine but the first trip they input my info in wrong which caused a balance of 12000 dollars. They then charged my debit card for 3000 dollars and caused my account to overdraft and maxed out the credit card attached to that account. I have incurred overdraft fees and interest due to this and neither the location nor corporate would do anything to compensate me. I'm super thankful that I'm done moving and won't need Uhaul any time soon and will never use their services again after this.
Joshua E.
Clasificación:
5.0
You all are great
Thank You
RICHARD WINFIELD P.
Clasificación:
4.0
El cliente no dejó un comentario.
Terry N.
Clasificación:
5.0
N/A everything was great
Brandon D.
Clasificación:
4.0
The return time was way too long.
Helpful staff.
jay B.
Clasificación:
5.0
No need improvement.
MINH QUANG T.
Clasificación:
5.0
The truck was super clean and all the little dings were well noted. Truck ran well and handled great. made for a good experience. Cruise control would be nice but not a deal breaker E check out was really smooth
Murray N.
Clasificación:
3.0
When reservations are made for specific truck, then have it available
Priscilla B.
Clasificación:
5.0
Keep doing what you are doing. The staff is very helpful, efficient, and professional
DAVID D.
Clasificación:
5.0
I should have been given more info about doing the return via the app or internet. I moved from the big city to a small town. Your big city locations have to realize that small towns that don't have an actual U-Haul store are run quite differently. You need to address the possibility that the return may have to be done via drop box. Smaller towns have reduced hours and less personnel that are available to help.
donald Z.
Clasificación:
1.0
They forgot to give me the key to unlock the back of the uhaul, so I had to drive all the way back to get it and then they charged me for 2 days, even though I returned it after 23 hours.
Cody K.
Clasificación:
4.0
El cliente no dejó un comentario.
Britteny T.
|
First Impressions
Clasificación:
2.0
El cliente no dejó un comentario.
Stephen F.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Leslie L.
|
Overall Experience
Clasificación:
4.0
Friendly and knowledgeable staff helped at every turn during this process of buying a home, from a temporary storage spot, UHaul supplies and boxes. I highly recommend them.
teresa r.
|
Overall Experience
Clasificación:
5.0
No comment.
Lamine F.
|
First Impressions
Clasificación:
5.0
The gentleman that helped me was very nice and polite. He helped me enter the unit and rent the truck. Great customer service.
Nikki M.
|
Online Move In
Clasificación:
4.0
El cliente no dejó un comentario.
Cynthia K.
|
Overall Experience
Clasificación:
2.0
There were no dollys to help move things into the storage unit. The door to the unit would not open all the way. Overall a poor experience!!!!!
Christopher J.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
Nathaniel H.
|
Overall Experience
Clasificación:
5.0
The company's online website says your still a 24hr access to my storage unit but when I got there the hours are 7 8pm which sucks. That's why I was renting the unit in the first place.
Austin B.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
Alex A.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Enoch H.
|
Overall Experience
Clasificación:
5.0
The blonde woman behind the counter was absolutely wonderful...very helpful and patient. There was a very rude and out of line customer that came in at the same time and she handled herself very well While helping me at the same time.
Amanda W.
|
Overall Experience
Clasificación:
1.0
Monique Morrell is highly unprofessional. I will NEVER use U-HAUL again as long as I live.
Kelsey M.
|
Overall Experience
Clasificación:
5.0
We did not have much to store, so we were happy to find that this facility had the small units available. Exactly what we needed!
Erik K.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Curtis O.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Olivia O.
|
Overall Experience
Clasificación:
3.0
No comment
Betty S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Aubre F.
|
Online Move In
Clasificación:
3.0
Customer has had 24 hr access w/ no events yet denied 24 hr access.
ROCK H.
|
First Impressions
Clasificación:
5.0
Moving into your U-Haul storage is a blessing for me, everyone there was wonderful I am very grateful to be one of your customers. Thank you very much for renting to me sincerely Donna Watkins
DONNA W.
|
First Impressions
Clasificación:
4.0
They were very nice and helpful.
Debra G.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
April A.
|
Overall Experience
Clasificación:
1.0
El cliente no dejó un comentario.
Wilson C.
|
Overall Experience
Clasificación:
5.0
I have always used U-Haul and always been happy with no issues until 6 months ago when I needed a storage unit and used another that was very close to my place. BAD mistake that I will never ever do again and will still always recommend U-Haul. Someone camping out inside the storage unit we think broke out my lock and had time to go through all my boxes and stole so much stuff! Emptied out the unit the following weekend.
TERESA Q.
|
First Impressions
Clasificación:
5.0
Great staff locker on upper floor second level so a bit inconvenient for moving in and out but the perfect size for my holiday decorations and other items that would get damage in my garage.
THOMAS B.
|
First Impressions
Clasificación:
4.0
The two gentlemen I worked with getting started and closing out were very helpful, professional and friendly. Really appreciated!!
Sarah S.
|
Overall Experience
Clasificación:
4.0
The gentleman who assisted me was very helpful and friendly yet professional.
Sarah S.
|
First Impressions
Clasificación:
5.0
I like the two step security
Velia G.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
kahlea P.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
FELIX L.
|
Overall Experience
Clasificación:
5.0
My wife and I have used U-Haul for our storing and moving needs for the past six years and have always had a excellent service.
Paul B.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
FELIX L.
|
First Impressions
Clasificación:
1.0
They are making illegal withdrawals from my account
JEFFREY V.
|
First Impressions
Clasificación:
5.0
Offered a free first month of storage when I was evacuated due to a forest fire. They came through with what i needed during a chaotic time and I highly recommend.
bryan t.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
Ivan L.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Jonna C.
|
First Impressions
Clasificación:
5.0
This is the pinnacle of U-Haul sites. This is the best experience I have ever had renting a truck and using storage. The staff is friendly and extremely helpful. Sandra and all of the others who work are the BEST. I have used public storage facilities and rented moving equipment in the past, but the clean storage areas, accessible time, friendly, courteous and professional staff. EXCELLENT!
Reginald N.
|
First Impressions
Clasificación:
5.0
Aaron was super helpful and nice. He helped us with our storage unit when we first moved here, and has continued to be so nice and having the best service. ¡Gracias!
Olivia O.
|
First Impressions
Clasificación:
5.0
Great help
MIKE M.
|
Overall Experience
Clasificación:
5.0
I went from Public Storage just the night before to you guys and I was blown away at how cheep the rental insurance was. I was greeted by very friendly and helpful staff. I am thrilled about the access hrs. Thank you UHaul I will only e rentals from you from here on out!
vanessa t.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
SAMSON R.
|
Overall Experience
Clasificación:
5.0
Everyone was great . Sandra was especially helpful
MIKE M.
|
First Impressions
Clasificación:
5.0
rhe place made me feel welcome and at ease . i love doing buss. there. i will be back . thank you .
Tracy C.
|
Overall Experience
Clasificación:
5.0
i would recommend this u-haul to anyone.
janice w.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Dorothy H.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
Jenelle M.
|
Overall Experience
Clasificación:
5.0
Great staff, very helpful, professional,made you feel at home.
Elysee W.
|
Overall Experience
Clasificación:
5.0
Very kind and helpful getting us set up and check out. Would definitely recommend to a friend.
douglas B.
|
Overall Experience
Clasificación:
5.0
Thank you for the many years I have used your facility. I may need you again in the future.
CARLO S.
|
Overall Experience
Clasificación:
3.0
The move in itself went well. The wait for service in the office was a bit slow. most of the time there were only two representatives on duty to take care of 4 or 5 customers. this site restricts th
Thomas W.
|
First Impressions
Clasificación:
1.0
Rude and unhelpful. We went somewhere else.
Joelle M.
|
Overall Experience
Clasificación:
1.0
I was told I needed to upgrade to a larger unit which was still not big enough. We had to wait multiple times for long periods for assistance, and was told "we didn't know where you went" I was there.
Joelle M.
|
First Impressions
Clasificación:
5.0
Fast, accurate, professional service.
Karen P.
|
Overall Experience
Clasificación:
1.0
The staff,always followed me around ,as if i was wanting to steal sonething? Everytime i pulled into parking lot.!yhey kept peeking / leering around corners ,darting back & forth,monitoring me,surveil
Robert L.
|
Overall Experience
Clasificación:
5.0
Gracias
Raul V.
|
Overall Experience
Clasificación:
5.0
The gentleman that waited on me was very nice. He made it easy for me.
JOAN B.
|
First Impressions
Clasificación:
5.0
Good Folks
robert w.
|
First Impressions
Clasificación:
4.0
Manager and employees are friendly and helpful.
Alan C.
|
Overall Experience
Clasificación:
4.0
Waited most of the time just to pay for my storage 🙁
Loretta J.
|
Overall Experience
Clasificación:
1.0
Staff blocked handicapped parking with equipment, so we were unable to access storage. Mgr said he'd call, but didn't, so we pulled our things out. There was no offer of compensation or apology.
William l.
|
Overall Experience
Clasificación:
5.0
Good team they will take care of you.
Kasheeve W.
|
Overall Experience
Clasificación:
5.0
Great customer service Everytime I go in
JON W.
|
First Impressions
Clasificación:
4.0
Things went fairly smoothly but they were obviously busy and it took a bit of time to get service.
Tyler G.
|
Overall Experience
Clasificación:
5.0
They were really nice and I had a great experience. I'd use the Uhaul box again.
Erika S.
|
Overall Experience
Clasificación:
5.0
Great
Derrick M.
|
Overall Experience
Clasificación:
1.0
This was the worst experience I have ever had. The order was constantly begging cancelled and redo thus affecting arrival date. Spent hours on the phone. I have more 2 move and went with new company.
jennifer b.
|
Overall Experience
Clasificación:
4.0
The largest unit was 10x10x11. I needed a bigger unit than that.
Darlene B.
|
Overall Experience
Clasificación:
5.0
The staff were very helpful and made renting a unit very easy to do and also made us feel comfortable renting this storage unit.
Raul V.
|
First Impressions
Clasificación:
5.0
Thanks for all the customer support with our complicated Ubox order!
Emily M.
|
Overall Experience
Clasificación:
5.0
Thanks for all the customer support with our complicated Ubox order!
Emily M.
|
Overall Experience
Clasificación:
5.0
I have used this facility 2-3 times and have had great experiences. Same with other stores between Oregon & Colorado.
JOLLENE B.
|
Overall Experience
Clasificación:
5.0
great storage and convenient
mary t.
|
Overall Experience
Clasificación:
4.0
I’m a satisfied customer.
IXKRA E.
|
Overall Experience
Clasificación:
2.0
Our storage container arrived to our house after being in Clackamas Storage for 2 months. When we opened it up our belongings we're covered in rat feces. Not OK!
MJ D.
|
Overall Experience
Clasificación:
4.0
regarding the delivery of my Ubox, the driver was given the incorrect address which delayed the delivery by an hour. I was given a 4 hour window and received the box 1 hr beyond the 4th hour,
Maureen M.
|
Overall Experience
Clasificación:
5.0
Easy to access unit. Carts and handtrucks available made it easy to move items into unit. Appreciate the free month of storage for renting a U-Haul truck!!
mary t. | Reservación
Clasificación:
5.0
I had two UBoxes delivered to our home (exactly where I wanted them!) and we never saw the facility... Great experience ~ Thanks! Both drop off and pick up drivers were considerate ~
barbara J.
|
Overall Experience
Clasificación:
5.0
Gracias
Karen H.
|
Overall Experience
Clasificación:
1.0
I was given the wrong information about what I was actually getting.
Alex B. | Reservación
Clasificación:
5.0
All my reservations were by phone. U-box very clean, delivered door to door. Both San Francisco & Portland staff friendly & helpful, willing to change pickup dates. Billing clear in advance. Awesome!
I didn't go to the facility but the manager was very responsive and delivered/picked up my boxes on time after I called him.
Carey S.
|
Overall Experience
Clasificación:
5.0
Extraordinario servicio al cliente
Cindy G.
|
Overall Experience
Clasificación:
4.0
Staff was very friendly and helpful. I called in advance to get access to my UBox and that didn't seem to be communicated correctly to the right people at the facility, because my box was buried.
jonathan g.
|
Overall Experience
Clasificación:
4.0
The computer system was down frequently. Otherwise all went well.
Steve M.
|
Overall Experience
Clasificación:
5.0
McKenzie was awesome!!!
TIFFANI J.
|
Overall Experience
Clasificación:
5.0
Thank you for keeping my belongings safe and secure for the last three years.
JEANINE R.
|
Overall Experience
Clasificación:
5.0
The staff was helpful beyond what one would expect, devoting full attention to each person no matter how busy they were.
Carol A.
|
Overall Experience
No se han enviado comentarios para esta ubicación.