Customer Reviews for U-Haul Storage of Cedar Falls
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

81 comentarios

6110 University Ave   Cedar Falls, IA 50613

(319) 268-0471

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(319) 268-0471

6110 University Ave
Cedar Falls, IA 50613

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Horarios de la ubicación

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Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Brian D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LANA R.  |  Overall Experience 
Clasificación:
4.0

Excellent except the truck breaking down

Noah H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrese S.  |  Overall Experience 
Clasificación:
1.0

I moved out over a year ago i have called and spoke to you people. I moved out right after aundreaya left!

Brandy F.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Andrew G.  |  Overall Experience 
Clasificación:
2.0

I have been trying to get ahold of someone about this but cannot reach anyone! I need to be contacted asap

ANNE J.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Amy P.  |  Overall Experience 
Clasificación:
2.0

This was the worse experience I ever had with this company. You have the most unfriendly rude staff. Everything I tried to get I to my storage unit I was iced out of the building. When I tried to talk to the staff about it I was hung up on. Spoken to very rudely. Cused at and just plain disrespected. I will never use this company again and never recommend it to anyone. I'm even trying to get my friends to move out .never have I ever been treated with such disrespect and I wish I ever came to your company. I spent so much money there only to be treated with the most disrespect possible. I'm seriously thinking about taking my compliant to the BBB. YOU SAY CONTACT UHAUL TO RESOLVE DISPUTES U TRYED AND GOT HUNG UP ON . DARE YOU TO PUBLISH THIS ONE

Toni L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erika S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mambo E.  |  Overall Experience 
Clasificación:
5.0

Love the security of the University Ave units. The store hours are great are very accessible, and the employees have always been very kind. Suggestion: provide a lock-cutting or lock-smithing service. I think using the customer's ID to prove that they in fact are the renter is a viable option in order to still be secure, but provide a convenient and necessary service. Being a renter here, I learned that the locks literally freeze, and because of this, renters may not be able to access their unit. Also, the keys provided with the locks sold are quite weak, and are prone to snapping in the lock, especially if the lock is frozen.

Elizabeth A.  |  Overall Experience 
Clasificación:
5.0

Rent was a little high.

Don T.  |  Overall Experience 
Clasificación:
5.0

Was very knowledgeable about what was available.

Janice J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jo R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan L.  |  First Impressions 
Clasificación:
1.0

I paid for a unit I couldn't get in after 2 hours on phone still nothing still nevergot a call from GM

Michael S.  |  Online Move In 
Clasificación:
2.0

El cliente no dejó un comentario.

carl h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrea C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

darlene b.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Cory L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erika S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Malinda V.  |  Online Move In 
Clasificación:
1.0

I rented a storage unit online. Filled my truck, drove to the storage unit and there was a lock on it. Called U-Haul and was told they double rented it and there was nothing but a 5x10 left. Would not work for me so I had to cancel the order. Wasted a long time on this...the young man who helped me was nice and they tried but I literally have the worst luck trying to make U-Haul work for me

Maribeth B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christin B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sage C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Seth B.  |  Overall Experience 
Clasificación:
3.0

Had some issues getting auto pay set up and it was difficult getting in contact with anyone. Also issues with cancelling unit. I called to confirm my request was received. It was, but nobody fulfilled my request until I called to make sure it was.

JEREMY R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dave L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Nayelee M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan H.  |  First Impressions 
Clasificación:
3.0

Interior storage units not well marked from outside when driving around to find. Was given access code & storage locker # but was not marked on outside of door. Was told there would be a lock inside, not true. Had to go get own lock.

Chris W.  |  Online Move In 
Clasificación:
2.0

My storage unit leaked water the manager wouldn't not speak to me or inspect my unit. When I went to check out of my unit I found he had made his own rules for check out that are not listed online or printed anywhere but required by him before they will cancel your unit.

Karen A.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Cole S.  |  First Impressions 
Clasificación:
5.0

The main office staff ( Eric J.) has been extremely helpful, patient, efficient and friendly, thank you! In general, it would be great for the company to: 1. Have office hours at the facility itself 2. Inform customers before first visit to the unit that there is a temporary lock ( I needed scissors to cut it, and did not have it with me) 3. List a helpful phone number at the facility (gate, maybe)

SIMONA B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Julie K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol E.  |  First Impressions 
Clasificación:
4.0

Overall a good experience except the lock bar was improperly installed so door did not totally close shut down to ground ..i had called at least 2 times to have it fixed when we first rented it and also contacted u haul by email about the problem and it was never fixed the whole time I rented it. Should have received some sort of refund as I moved out over a half month before rent was due again

Sue B.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Danielle S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher J.  |  Overall Experience 
Clasificación:
5.0

Had a clean, convenient, large unit for us. Drive up access.

Mike m.  |  Overall Experience 
Clasificación:
4.0

Only complaint was no pro-ration on my last month. My son moved out 5/25 and i was billed 5/20 - so, basically the unit was empty for 3+ weeks but overall it worked out given the circumstances we had to deal with. Thanks.

Mike O.  |  Overall Experience 
Clasificación:
5.0

The UHaul Storage on University in Cedar Falls is convenient to the UNI campus. It is well maintained; our unit was very clean. The facility is secure with access needing a key card. My only suggestion is that signage on University makes it harder to find the entrance.

Paul S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelly B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

brad b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott F.  |  First Impressions 
Clasificación:
3.0

At check out they said I needed a picture of the unit. Nobody said that any time earlier. On phone they said they would do a walk through. So it cost me an extra trip back to get a picture. Kind of stupid.. Last min.. Crap..

Mark P.  |  Overall Experience 
Clasificación:
5.0

N/C

Kyle N.  |  Overall Experience 
Clasificación:
5.0

Bueno

Jim H.  |  Overall Experience 
Clasificación:
2.0

The storage unit was great. It was very helpful. The part of my experience I did not enjoy was the customer service. There was none.

Keith S.  |  Overall Experience 
Clasificación:
5.0

Your store goes the extra mile to make things work during a stressful time. You understand how important good customer service is, and practice it. No attitudes here. You can tell this is a well run!

julie p.  |  First Impressions 
Clasificación:
5.0

Everyone was very professional, helpful, and friendly. I just relocated this area and they made me feel very welcomed.

Elizabeth K.  |  First Impressions 
Clasificación:
5.0

Everything was fabulous.

Joe B.  |  Overall Experience 
Clasificación:
1.0

My unit was never accessible because the system was never online. We made several trips trying to get help to get our belongings, wasting gas, time and money. My belonging were soaked and wet.

Ashley T.  |  Overall Experience 
Clasificación:
5.0

Everything was great

Joe B.  |  First Impressions 
Clasificación:
2.0

Was not able to rent a second unit online.

Danielle V.  |  First Impressions 
Clasificación:
5.0

The woman who helped me was gracious, welcoming, and helpful, and I felt happy to have chosen UHaul for a storage area.

Barbara M.  |  First Impressions 
Clasificación:
4.0

Everything went as smooth as possible. Staff was very good at explaining everything to me

tim Z.  |  First Impressions 
Clasificación:
2.0

All my beds were molded and there was mouse poop in an on all my things

jamie h.  |  Overall Experience 
Clasificación:
4.0

Very nice. Liked having a place to put my things til I found a place to rent. First month free was very nice. Units were very clean n I'm a secure place.

Susan S.  |  Overall Experience 
Clasificación:
2.0

It took 3 times to get the contract to go through and the workers decided they could tell my 3 year what he can and can't do. Wasn't a fan

ASHLEY M.  |  First Impressions 
Clasificación:
4.0

Very happy with the service

Bruce C.  |  First Impressions 
Clasificación:
5.0

Everyone was helpful and I will be returning soon. Gracias.

sheri c. | Reservación
Clasificación:
5.0

I needed a spot to keep a few items secure for a couple weeks. The free month storage offer after renting a U-Haul truck was just what I needed. The whole experience was very helpful & positive.

Traci H.  |  Overall Experience 
Clasificación:
2.0

Their urgency when it comes to helping customers does not exist. I waited two days for them to cut off a lock that they put on my unit despite the fact that there was not any reason to.

Jessica S.  |  Overall Experience 
Clasificación:
2.0

When I wanted to move out, the customer service person was very rude telling me I needed photos and the lock to prove I had moved out. Nothing was in the contact I had signed! Better communication!

Cheri M.  |  Overall Experience 
Clasificación:
5.0

Great service

CHRISTOPHER S. | Reservación
Clasificación:
3.0

Renting storage space via website never states you HAVE to visit a U-haul store in person to finish the process. Online ordering is complete waste of time...just call instead!

Jon S. | Reservación
Clasificación:
1.0

Unit had not been emptied/cleaned. Management said it was my fault for not picking a different unit. Tried to contact regional office several times with no response. Will not use UHaul again.

Ryan H.  |  Overall Experience 
Clasificación:
5.0

Mac was a great deal of help. Good guy.

Darious B.  |  Overall Experience 
Clasificación:
4.0

Payment issue was the only problem. Resolved easily, but was a significant pain.

Thomas C.  |  Overall Experience 
Clasificación:
2.0

My keycard wouldn’t work and I was told somebody would be out there to open the gate for me and after an hour I wasn’t contacted and had to drive to an office where he didn’t know what was going on.

MICHAEL H.  |  Overall Experience 
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