Comentarios de los clientes para U-Haul Storage of Bangor

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Storage of Bangor

Clasificación general:

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KATERI C.
Clasificación:

The power for acceleration was very weak/ voltage. This slowed me down. Secondly, verbal quote was different than mentioned on estimate. Agreement brocken and mileage different than actual. Led to beleive $19 than $ 79 ...., I was Mention over a day. There was a police altercation at Gold star approx at 7:30 too 8::30pm. Blocked in....detained. I wasn't the problem. Couldn't return it earlier. I feel I got ripped off some what. K. Cox.

BARRIE B.
Clasificación:

Talk more with customer, have vehicle cleaned of snow and ice before paying customer arrives.

RONALD L.
Clasificación:

El cliente no dejó un comentario.

MARILYN P.
Clasificación:

El cliente no dejó un comentario.

Keegan H.
Clasificación:

El cliente no dejó un comentario.

Morgan K.
Clasificación:

El cliente no dejó un comentario.

ARTHUR O.
Clasificación:

El cliente no dejó un comentario.

DANNY S.
Clasificación:

El cliente no dejó un comentario.

KRISTINE R.
Clasificación:

The woman who waited on me while both picking up and returning was not only professional and efficient, but a bright spot in a difficult day! She was jolly and enthusiasttic with funny mask she was sporting and little bright antlers and penguins on her ear muffs.

Neil L.
Clasificación:

El cliente no dejó un comentario.

Dan B.
Clasificación:

El cliente no dejó un comentario.

DAVID D.
Clasificación:

More representative avail at counter for checkout purposes

Zachary C.
Clasificación:

El cliente no dejó un comentario.

CLAIRE D.
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Pleasant and helpful staff. Very clean store to walk into. Truck was ready and warmed up for us (it's cold in Maine this time of year).

JON C.
Clasificación:

El cliente no dejó un comentario.

Sean K.
Clasificación:

El cliente no dejó un comentario.

DON B.
Clasificación:

tell them that the way to go from park to reverse is not on the dashboard. I spent 2 minutes trying to go into reverse, then found out i was pressing the rev button for music. I figured it out eventually though. Maybe its just me. uwu

HEATHER B.
Clasificación:

Easy to schedule and pickup . Equipment was in working order. Staff were helpful and professional. Would recommend this location without any hesitation.

CHELBY MAY G.
Clasificación:

El cliente no dejó un comentario.

Joshua A.
Clasificación:

El cliente no dejó un comentario.

MICHAEL R.
Clasificación:

El cliente no dejó un comentario.

Robert E.
Clasificación:

Can not think of any changes to make it easier.+

WILLIAM N.
Clasificación:

El cliente no dejó un comentario.

MICHAEL B.
Clasificación:

El cliente no dejó un comentario.

JEFFREY P.
Clasificación:

El cliente no dejó un comentario.

KRYSTEL P.
Clasificación:

El cliente no dejó un comentario.

ERNEST M.
Clasificación:

Very pleasant staff

RICHARD M.
Clasificación:

El cliente no dejó un comentario.

Nicole M.
Clasificación:

El cliente no dejó un comentario.

RONALD C.
Clasificación:

Heidi is excellent to deal with! Very helpful and efficient

BREANNA S.
Clasificación:

Heidi is wonderful!! Above and beyond in every way.

RONALD L.
Clasificación:

The representative who closed out our transaction did not wear a mask during our time in the establishment, and he passed quite close to me while conversing.

TERRY G.
Clasificación:

El cliente no dejó un comentario.

Douglas W.
Clasificación:

El cliente no dejó un comentario.

Judith W.
Clasificación:

El cliente no dejó un comentario.

RAYMOND P.
Clasificación:

Heidi was awesome to work with. Quick pick up and

GREGORY H.
Clasificación:

Friendly folks behind the counter. Truck clean and ready to go. Very satisfied.

Anna Maria B.
Clasificación:

Everyone who works here is friendly and responsive. The facility is well stocked and I am always confident that they will have exactly what I need. I was confused about the drop-off after hours system and left a message on the website. Heidi called me back within 5 minutes (!!) and was extremely helpful on Christmas Eve. Thank you! The Van was also a perfect size and easy to drive on route 1 and on route 9.

Elizabeth G.
Clasificación:

El cliente no dejó un comentario.

Addison J.
Clasificación:

El cliente no dejó un comentario.

DOUGLAS R.
Clasificación:

El cliente no dejó un comentario.

DANIEL L.
Clasificación:

El cliente no dejó un comentario.

LENWOOD C.
Clasificación:

Truck was ready and clean They even warmed up the truck for us before we got there.

CHRISTOPHER T.
Clasificación:

El cliente no dejó un comentario.

Cory T. | Overall Experience |
Clasificación:

Very in impressed took money off debit cards not even linked to the storage unit because they were used once to pay.

Gilbert M.
Clasificación:

The Bangor crew was awesome as usual. Willing to go the extra mile and always happy and smiling. I love this location and the employees!!!!!

Tamra A. | First Impressions |
Clasificación:

Thought the rep said that we were going to qualify for a free month's rental but when I paid the bill I was told we didn't qualify, so that was an unexpected disappointment. Guess I should have clarified it before I signed the paperwork. Service was excellent otherwise.

Emily D.
Clasificación:

El cliente no dejó un comentario.

REBECCA B.
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El cliente no dejó un comentario.

Timothy F.
Clasificación:

The van road and handled great . The back up camera was great. The only issue I had was the windshield washer didn't work.

Destiny F. | First Impressions |
Clasificación:

They have little carts so you don’t have to carry your heavy stuff all the way to your unit which is very convenient.

PHILIP W.
Clasificación:

If anyone lives in The Bangor Maine area where there are several U-Haul dealerships, I would suggest coming to this one , on Washington Street, because of the friendly and helpful attitude of all the employees. This may stem from leadership from the manager , a woman with a perpetual smile and pleasant manner. My only suggestion would be to call in advance as early as possible to assure that the truck or trailer, etc., is available. Overall, I would rate this business as an A+

PATRICIA C.
Clasificación:

El cliente no dejó un comentario.

SALVATORE F.
Clasificación:

El cliente no dejó un comentario.

EMERY L.
Clasificación:

I was charged two times for the rental fee of 39.95 and a fee of 25.00 for cleaning and on top of that I just saw a bank withdrawal from my bank for 3.40 for what I have no idea as I did not receive an email about it, you just charged it without my permission!!!!! I want a refund of 39.95 for the double charge and and a refund for the cleaning for two reasons, one, I swept it out, it was clean when I brought it back and two, I was never informed that there could be a fee for cleaning if it wasn't clean??? I will not use this company again nor will I recommend it!!

PAMELA R.
Clasificación:

The salesperson was wonderful. Very helpful and accommodating. Made everything easy. Great location.

KATHLEEN H.
Clasificación:

El cliente no dejó un comentario.

Ryan H.
Clasificación:

Heidi kicks some serious ass and keeps things top notch. Keep it up!

KEVIN SCOTT K.
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El cliente no dejó un comentario.

Russell H.
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El cliente no dejó un comentario.

Michael G.
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El cliente no dejó un comentario.

MARY G.
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El cliente no dejó un comentario.

Scott C.
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El cliente no dejó un comentario.

Scott C.
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El cliente no dejó un comentario.

IRENE L.
Clasificación:

Explain the charges seems to me steep

RYAN B.
Clasificación:

El cliente no dejó un comentario.

GERALD S.
Clasificación:

El cliente no dejó un comentario.

Megan S.
Clasificación:

El cliente no dejó un comentario.

LOUIS H.
Clasificación:

El cliente no dejó un comentario.

KATHY B.
Clasificación:

El cliente no dejó un comentario.

Steven P.
Clasificación:

I wish that there were a contactless way to pick up a trailer rental -- a "TrailerShare" equivalent to the "TruckShare" approach. That would make the process even more painless for my rental needs.

SHERRY K.
Clasificación:

El cliente no dejó un comentario.

ALEXANDRE L.
Clasificación:

El cliente no dejó un comentario.

DAVID G.
Clasificación:

El cliente no dejó un comentario.

Theresa M.
Clasificación:

More counter help is needed. Individual transactions can take awhile so everyone waits forever. Needs to be managed better for efficiency.

JESSICA T. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jessica T.
Clasificación:

El cliente no dejó un comentario.

Jeffrey M.
Clasificación:

The staff was nice and went out of the way to help

KATHLEEN H.
Clasificación:

El cliente no dejó un comentario.

CARL S.
Clasificación:

Excellent friendly staff highly recommend

ZACKARY L.
Clasificación:

I initially spoke with a younger guy who did a fantastic job making sure I understood all the expectations of renting the van, all while being very friendly/ personable. I was really impressed with him, and if I were just rating my experience with him/ renting the van, this would be a 5-star review. His coworkers however, dragged the experience down to a 2-star. Upon returning the van, I mistakenly passed the inspection area, and ended up parking the van back where I had originally taken it from. I then went inside, fully ready to ask if they would like me to bring the van back around to the inspection area, and the man by the counter rudely made a comment about me missing it (before I could even even ask). I asked despite his comment, and he responded impatiently, saying he would take care of it. Both him, and his coworker, (a woman by the last name "Ferguson," I believe), were very rude, and unprofessional during the exchange, practically rolling their eyes at me. I then tried to ask questions to make sure all of my billing info/ responsibilities were in order, and Ferguson kept saying "it'll be in your email," over the top of me. For me, renting a vehicle is a nerve-wracking experience; being mocked, and ignored, really amplified that. This experience left me feeling awful, and I hope you will hold your employees to a higher standard in the future. I will be looking elsewhere for my moving needs from now on.

MARCIA S.
Clasificación:

Very satisfied..

April C.
Clasificación:

No changes from me. Chose to rent from U-Haul and pay that rental fee rather than a rental car company since what I paid for the few days would have been a daily rate for any other rental place.

DONALD G.
Clasificación:

Mention to them where the fuel filling cap is located and that there is not a release button/latch in the cabin.

Lucinda L.
Clasificación:

El cliente no dejó un comentario.

JAMES W.
Clasificación:

Just have more personnel on site and have the credit card machine working

IVAN F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

CHARISSA D.
Clasificación:

El cliente no dejó un comentario.

Brad N.
Clasificación:

El cliente no dejó un comentario.

Brian C.
Clasificación:

El cliente no dejó un comentario.

JOSE R.
Clasificación:

Great costumer service and great people. Everyone has treat me really well in this location. The only bad part is the truck I received wasn't in the best condition. It needed some serious work on the brakes, steering and the cabin ceiling was coming off, a headlight wasn't working. It was a little bit stressful driving it. I let them know or them to be able to fix it.

lenwood C.
Clasificación:

Very friendly and easy to work with.

Meredith A.
Clasificación:

See above comments.

MATTHEW A.
Clasificación:

The manager and her team we excellent. The service was fast and correct. Will rent from there again

ANDREW T.
Clasificación:

Drop off location and procedure unclear

NICHOLAS B.
Clasificación:

No renting the truck out while someone is using it.

JULIE H.
Clasificación:

Heidi was awesome, will return again

GAETAN G.
Clasificación:

El cliente no dejó un comentario.

Shawn T.
Clasificación:

El cliente no dejó un comentario.

FAYE W.
Clasificación:

Absolutely WONDERFUL service and experience. The staff was polite and more than helpful! Highly recommend.

HEATHER M.
Clasificación:

The representative served the company well. She was attentive, knowledgeable, and accommodating. I would rent from you again!

Amy J. | Online Move In |
Clasificación:

After calling and being on phone for 30+ minutes, I was told this facility was "not maned" & rented the unit online.....had no prior experience with renting a unit....was not aware an access key would be needed....what a fiasco

FORREST B.
Clasificación:

Employees were not wearing masks and did not ask other patrons to wear them despite having posted signage on the door mandating a face covering.

DAVID F.
Clasificación:

It would help to have stronger inventory control at the telephone ordering center, the scheduling phone center and the individual offices. I contacted all the above entities in my search for a 10' truck in Maine. While the people I spoke with on the phone were helpful and kind, none could find an available 10' truck. So I reserved a 26' truck and spent a couple days wondering if my daughter could drive it. On moving day we arrived early to the Washington St, Bangor ME center. Greeted by Oliver Terrilli, we were surprised at how easily he found both a 10' truck and 3 cargo vans on his lot ready to go. He prepared corrected paperwork, suggested dollies that might help us. He was fast, efficient and friendly. We left with a nice cargo van which was large enough for our needs and easy to drive. Being our first time to use U-Haul, we had a lot to learn. Next time we rent, we will visit our local stores first. It's always easier when a customer can see the rep and the actual inventory on the lot. Nice location in Washington St, nice staff. Definitely will use again.

KELLEY S.
Clasificación:

NA

JENNIFER K.
Clasificación:

Dropped the truck off at the time I stayed then got called 2 hours later stating I didn't return the truck, had to call back and wait on hold for 39 minutes only to be hung up on. Then got a phone call again the next day stating I never returned the truck when they stated they never even looked for it outside. Poor experience from this location.

Carol C. | Overall Experience |
Clasificación:

Very nice crew.

Roderick P. | Online Move In |
Clasificación:

Heidi was awesome and very good when dealing with multiple customers. Resolved all of my issues (I had 2 that day at different times). I will be recommending her store for sure!

James M. | Online Move In |
Clasificación:

Everything was fine moved in easily Uhaul is definitely the place to go, the only thing is they will focus on the trucks before storage

Eric B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ARNOLD R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Linda B. | First Impressions |
Clasificación:

I’m so pleased and Oliver helped me greatly!

Rachel D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Eric B. | First Impressions |
Clasificación:

Thank you for all the help we needed that day.

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