Customer Reviews for U-Haul Storage of Bangor

900 comentarios

170 Washington St   Bangor, ME 04401

(207) 300-2145

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(207) 300-2145

170 Washington St
Bangor, ME 04401

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Jerry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas B. 
Clasificación:
5.0

There's nothing you can do to improve at this location!!! The woman at the front desk was extremely friendly, professional and accommodating! We were in and out from check in to return, she is a great asset to the U-Haul Team!

doreen Z. 
Clasificación:
4.0

The vehicle was very clean with low mileage. It ran great and I had excellent customer service.

Glenn M. 
Clasificación:
1.0

When I arrived no one was in the store for 10 minutes. The person who was supposed to work at 7am never showed up.

RICHARD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce H. 
Clasificación:
1.0

New to Maine and continued to send numerical codes once someone finally answered after almost 2 freaking hours left me on Washington st overnight because no one from your company told me you had 2 locations. It was such a bad place finally I had enough and found the police department and still was not told about 2nd address. I wouldn't order from you again if I was dying. You upgraded my 10ft truck to 15 ft truck and offered 1 mnth free of storage where I got neither you left me in a dangerous location as a female in her late 50's I was extremely scared and hid inside one of the trucks. I will announce in every paper I find and tell them how dangerous and how no one said to go to other station. I'm seriously thinking of suing you for putting my life in danger. I will never use your business I will tell everyone and pay for a section of the news paper and tell everyone what you did to me. Lousy company and I'll see you in court. U better rectify this and pay for what you said you would TOTALLY DISSATISFIED WITH YOUR COMPANY. YOU SHOULD BE ASHAMED OF YOURSELVES

Misty D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patty T. 
Clasificación:
5.0

Everything went great

Constant W. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHANNON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE C. 
Clasificación:
5.0

Excellent service!!

JOHN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kolin S. 
Clasificación:
5.0

The young woman who rented me the truck was efficient and courteous under what what must have been for her stressful circumstances. Gracias

Michael R. 
Clasificación:
5.0

The storage unit and my experience returning my U-Haul trailer was excellent.

Gloria W. 
Clasificación:
5.0

The confusion. I went to pick up my 2 trucks, they said they were not ready, so they had to do some fancy footwork. While on the road with the trucks, I kept getting texts asking when I was going to pick up my trucks, etc. When returning the trucks, which on one of the trucks paperwork said it was a day early, so we assumed both were early. The man who received the trucks told me one was a day late. It was so confusing.

Kelley S. 
Clasificación:
4.0

The first 20 foot truck I was given the driver seat would not adjust so I was given a different truck. The truck was clean and appeared well maintained, however I would not have wanted to go on a long multiple state drive. Swayed very badly.

Robert B. 
Clasificación:
5.0

With two U-Haul stations one on Washington Street and one over by the buses it was confusing to find but once found it was a great place to be

Shannon R. 
Clasificación:
5.0

Thanks for great service!

Cynthia S. 
Clasificación:
3.0

Maintain your equipment, I am so disappointed and feel cheated out of my money. I will absolutely never use uhaul again and see to it that all my family and friends go with Penske or Budget despite higher costs. Uhaul will never see a penny of my money again.

Robin W. 
Clasificación:
4.0

very nice people

Helen S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig S. 
Clasificación:
5.0

The employee was very pleasant, accommodating throughout. I was in and out. This was at the Bangor location on the Washington Street. Location. But ...Please give me a call to know what happened prior to the Bangor location. I would NOT want my business to be run like I was treated and then ended up without the rented vehicle which was on a Plane schedule!!!!!!! My name is Annerie and my phone is 207 667.7788. I'll wait for your call to get this off my chest.... Then I might not feel so compelled to put it in the Newspaper or internet. Thank you for your sincere need to keep UHaul on top! I have moved 10 + times and always with U Haul since 1974

annerie M. 
Clasificación:
5.0

Everything good

Guardalupe H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

Great team. A lot of help

norman S. 
Clasificación:
5.0

Excellent customer service

Aaron K. 
Clasificación:
5.0

Heidi always has a clean location and prestine vehicles. It's always a pleasure to deal with her and her staff and have expressed concern when I've gone to other locations. 10/10 always recommend

FORREST C. 
Clasificación:
5.0

The manager Heidi, went above and beyond to make our experience a positive one. We stayed in contact via cell phones, even on her day off.

Ann D. 
Clasificación:
5.0

The location is very clean and cared for, but the truck interior seemed dirty. I cleaned it on the driver's side. The owner is an exuberant, helpful person. You can tell the business matters to her.

Kathleen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

Outstanding group of professionals to work with. Knowledgeable, kind, efficient, quick, and thorough. The place to go for your moving and storage needs.

Anthony B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rebecca M. 
Clasificación:
5.0

This is a very good location. National uhaul comment: it takes too much time to do the online sign in. I'm a repeat customer and there should be a way to streamline the process so it takes 5 minutes instead of 25 minutes.

Julia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES R. 
Clasificación:
5.0

The woman in charge on that day did an excellent job. She was well versed in the equipment at the location and understanding of the process and what I needed.

Robert B. 
Clasificación:
5.0

I reserved online and entered credit card information. When I picked up trailer at Uhaul, I was charged 50% more than amount shown online. When I asked why, I was told "environmental fee and taxes" but charges were not itemized on bill.

Allen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise H. 
Clasificación:
2.0

El cliente no dejó un comentario.

WILLIAM J. 
Clasificación:
3.0

Location is good. And workable. Reasonably efficient. However, overall atmosphere is tough; a bit more personable and friendly might be a suggestion . .

martin B. 
Clasificación:
5.0

Have more U-Haul employees available for serving customers. There was only one employee and she was doing everything and there were a lot of customers in line.

paul W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela K. 
Clasificación:
3.0

Lack of customer service, waited for 20 min to get my trailer I pre ordered, and reserved 2 weeks prior. Was told that the lights weren't gonna work and to not get pulled over or drive at night. Fast forward the lights work fine. Trailer was dirty and not swept out previous to using it.

Felicia A. 
Clasificación:
4.0

Fast, friendly and nice prices. Not thrilled about employee using personal cell phone to take pictures of my license for equipment rental.

Robert S. 
Clasificación:
1.0

We were told it would be $73, but then billed over $100 with no explanation. No one is responding to our request for info about why it was so much more money.

Jeff T. 
Clasificación:
3.0

One worker was coving the desk while three workers were outside. When I asked about dropping off I was told to wait for the worker inside. Later the person that I had asked came in and helped me. I was told that I just had to give her the key. I waited 15 minutes for no service.

Pinckney S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Destinee L.  |  First Impressions 
Clasificación:
5.0

Nice people work here.

Amy G. 
Clasificación:
1.0

By far THE worst customer service I have ever experienced at a U-Haul. Checking out a truck with the app for a “touchless” experience proved to be an absolute nightmare. At the last minute I had to dig through my contacts list to find a non-family member who would pick up their phone in the middle of a workday to be a reference. I've never had this as a requirement in-person, so it would have been nice to know this extra hurdle existed ahead of time. I was having difficulty maintaining cellular service to use the app, so I went inside to ask for help. Only on station was open, and there were 3 parties ahead of me in line. A female employee was standing at another station hiding behind a rack of equipment. I came over and asked her for help as my app was giving me problems. She gave me the nastiest look and tone like I was an absolute inconvenience, but told me to get on U-Haul's Wi-Fi and try that. The app worked indoors, but still gave me problems every time I needed to step out of the building and answer questions about the truck, which was on the other side of the lot (probably 75 yards away). While I was standing there next to this woman's station, another person came over to ask her a question and she said “THIS STATION IS CLOSED SIR”, and after he had stepped into the other station's line, she mumbled “only 9 more minutes til my shift ends”. As far as I'm concerned, she never clocked in to begin with and needs a professional reprimand or a new job. After jumping through all of the hoops to do a touchless check out, I still had to come into the building as the key was hanging behind the register, requiring me to make physical contact with a service agent's hand as they passed it to me, and requiring me to wait in line. I borrowed a 10' truck for 4 hours (91 miles). It was clean, but a “check tire system” warning came up while I was 40 miles out in the woods of Maine. The truck was still drivable, but definitely gave me some anxiety. I will never use the Washington Street location again.

James M. 
Clasificación:
4.0

Speak to your employees. They gave me the impression that I was the last person on earth they wanted to talk to. Equipment on the whole was clean but pretty beat up.

Joseph S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lawrence G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brianna S. 
Clasificación:
5.0

Experience was pretty great and went smoothly. The employee Nick was very helpful in assisting me and answering questions.

Ty M.  |  Overall Experience 
Clasificación:
5.0

The cargo van was very clean and drove easily. It was ready and waiting for me when I arrived.

Carolyn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew W. 
Clasificación:
4.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

Heidi was super helpful in getting my box delivered & unloaded. Walter/son super fast & careful with everything during unloading. ⭐️⭐️⭐️⭐️⭐️

Parti C. 
Clasificación:
5.0

Took a lot longer than expected to wire hitch for trailer. Appreciate effort by staff, the mechanic worked very hard to get wire through - more difficult because this was an electric car. At the end, the person checking me out was rude, but overall I'm glad that everything got done.

Klaus M. 
Clasificación:
5.0

Uhaul really needs to work on their communication between locations and your corporate offices. It's fucking impossible to book a reservation without physically going to the location to see if the vehicles are actually available. I booked a reservation and went to pickup my van. Was told that the van is down for maintenence even though I had a reservation. It's 2022, get your shit together and build a better organizational system. It's hard to believe you have no way of knowing what each location has for avaliable inventory.

LUIS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R. 
Clasificación:
4.0

need more employees

Suzy Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

JARRED M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandy W. 
Clasificación:
5.0

It was a brand new truck. Very nice.

Sherman W. 
Clasificación:
5.0

Upon returning the trailer to the return location, I asked about the unused furniture pads and if I could get the funds I payed for them returned and the answer was we don't do things like that, even though the pads were still securely wrapped in the original packaging I received them in without even a hole in the packaging in. was not happy about the situation but nothing I could do about it but leave this unhappy message.

CLAYTON S. 
Clasificación:
5.0

The gentleman was very nice and made it quick drop off

Andrew S. 
Clasificación:
2.0

We drove over 14 hours with a broken radio (it constantly cuts off reception on uneven pavement.). The truck's suspension provided a bumpy, jarring ride; this is very different from the 10' Uhaul truck we rented back in March). The cab floor was clean; but the other surfaces were grimy, dirty. The windows and mirrors were also not clean.

camille H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly H. 
Clasificación:
5.0

The truck shut down on me while driving over 20 times. Every time it hit a bad patch in the road it would shut down and i had to toss it in neutral and try to restart it. Ill never rent from uhaul again and not owning a pickup truck i used to rent a lot. Truck was clean but wasn't worth the money i was charged.

James G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Greg R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin P. 
Clasificación:
5.0

This is the cleanest and most friendly uhaul place I have ever rented from. Will definitely do my business here

Joheph W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kennedy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clyde P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie C. 
Clasificación:
5.0

All the support and knowledge from Heidi Fernald and Mira, has been so helpful.. I've noticed that all staff work well together and are diligent in helping everyone. Gracias

Beverly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norm F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Norm F. 
Clasificación:
1.0

I ordered 60 furniture blankets was only given 24 because the associate that checked me out thought I didn't need 60 and didn't wanna carry them to the truck furthermore there was no AC in the truck and I had to drive 900 miles through 100° temperatures over 19 hours. I should be refunded a portion of this contract because I was given insufficient equipment.

Joshua Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lex S. 
Clasificación:
3.0

El cliente no dejó un comentario.

THOMAS S. 
Clasificación:
5.0

Anytime I needed help with anything, the employees were always helpful and efficient, they act immediately! 😊Thank you !!!

DENICE D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth K. 
Clasificación:
5.0

Gas tank was only 1/8 full when I picked it up but the contract said 1/4 full so I had to go back in and sort that out.

Joel H. 
Clasificación:
4.0

Like the new location. Easy check in which was done mostly on line. Easy return.

Danny E. 
Clasificación:
5.0

See above. You have many outlets which exist, but cannot accept returns of equipment.

scott H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amanda T. 
Clasificación:
2.0

The truck smelled of cigarette smoke. Had to drive with the windows open and the air conditioner on. Had placed my order for a truck at a different location but was told I had to pick it up/drop it off here.

Valerie C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanette C. 
Clasificación:
4.0

but overall experience good opening and closing times not consistent with times listed ,

Christine P. 
Clasificación:
5.0

Smelled like smoke....

ROBERT R. 
Clasificación:
5.0

Prompt and pleasant to interact with. An overall positive experience, thanks a bunch!

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clyde Q.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS C.  |  Overall Experience 
Clasificación:
5.0

Very nice and helpful folks working here. Knowledgeable about their services and very accommodating. I used their Self- Storage, climate controlled unit for 16 months and was extremely pleased with the ease of moving in and out of the facility. VERY CLEAN and I would definitely recommend this facility and the people working here. I will use their services again, should the need arise!

Hugh F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Faison P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine H.  |  Overall Experience 
Clasificación:
5.0

This facility is outstandingly well managed. Heidi and the staff are helpful and easy to deal with. It's squeaky clean. There's plenty of parking. They cooperated well with my movers. You can drive a truck inside to load/unload in bad weather. Excellent. ThAnk you.

anne w.  |  Overall Experience 
Clasificación:
5.0

Heidi is the absolute BEST

Candace D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicolette B.  |  Online Move In 
Clasificación:
5.0

The facility manager Heidi Ferguson was the reason for our positive experience. She obviously cared about her facility and her customers. She made us feel like family. We were sorry to leave

Brenda E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marianne T.  |  Overall Experience 
Clasificación:
5.0

All staff were thorough at accommodating all questions and projected needs as well as facilitating both rental of trailer and options for storage. Despite being busy, they were humorous and kind.

Rob P.  |  First Impressions 
Clasificación:
5.0

Well worth the money!! Very clean, climate-controlled, drinking fountain (a plus) and bathroom... too many things to list. I would definitely get my storage from uhaul in the future and recommend uhaul to my friends and family.

KRISTINE H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler S.  |  Overall Experience 
Clasificación:
5.0

The people there were very helpful and very courteous. I appreciate how they walked me to my storage area so I could find my way around. I highly recommend this location. I would like to add it is spotless and I liked the climate control.

Joseph L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kyle a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick M.  |  First Impressions 
Clasificación:
5.0

Gentlemen at front desk very helpful showed me how to get to my unit and made sure i had a lock was very nice

rebecca k.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

andrew C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK R.  |  Overall Experience 
Clasificación:
5.0

Staff are extremely helpful, friendly, and accommodating. I highly recommend this facility.

APRIL W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREE T.  |  Overall Experience 
Clasificación:
5.0

Very convenient. Helpful staff. My only complaint is your computer system seems to be down frequently. When initially opening unit computer was down and when closing unit computer was down. A bit inconvenient but otherwise very satisfied.

Penny G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah B.  |  Online Move In 
Clasificación:
5.0

Everything went smoothly thanks to Heidi's assistance. We were showed and explained everything and she even took time to help with a bigger unit. I feel safe leaving my things there with someone who cares enough about the customer to make sure they are comfortable with every aspect of the rental.

James J.  |  First Impressions 
Clasificación:
5.0

Your people are amazing and I love using all the services you offer.

Tyler S.  |  First Impressions 
Clasificación:
5.0

Heidi is beyond helpful.

Reanna E.  |  Overall Experience 
Clasificación:
2.0

Very in impressed took money off debit cards not even linked to the storage unit because they were used once to pay.

Cory T.  |  Overall Experience 
Clasificación:
4.0

Thought the rep said that we were going to qualify for a free month's rental but when I paid the bill I was told we didn't qualify, so that was an unexpected disappointment. Guess I should have clarified it before I signed the paperwork. Service was excellent otherwise.

Tamra A.  |  First Impressions 
Clasificación:
5.0

They have little carts so you don’t have to carry your heavy stuff all the way to your unit which is very convenient.

Destiny F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

IVAN F.  |  Overall Experience 
Clasificación:
2.0

After calling and being on phone for 30+ minutes, I was told this facility was "not maned" & rented the unit online.....had no prior experience with renting a unit....was not aware an access key would be needed....what a fiasco

Amy J.  |  Online Move In 
Clasificación:
5.0

Very nice crew.

Carol C.  |  Overall Experience 
Clasificación:
5.0

Heidi was awesome and very good when dealing with multiple customers. Resolved all of my issues (I had 2 that day at different times). I will be recommending her store for sure!

Roderick P.  |  Online Move In 
Clasificación:
5.0

Everything was fine moved in easily Uhaul is definitely the place to go, the only thing is they will focus on the trucks before storage

James M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ARNOLD R.  |  First Impressions 
Clasificación:
5.0

I’m so pleased and Oliver helped me greatly!

Linda B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel D.  |  First Impressions 
Clasificación:
5.0

Thank you for all the help we needed that day.

Eric B.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Icono de ventas de camión
    Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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