Although the staff was always friendly whenever I was able to go in and the facility was clean, it was very difficult to get ahold of anyone over the phone and I had multiple autopay issues that were never resolved (mainly because I couldn’t get ahold of anyone over the phone and I couldn’t go in because I was living out of state).
JULIE S. | Overall Experience
Customer Reviews for U-Haul Storage of Apache Station
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Testimonials From Recent Customers
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I was a bit upset that I wasted several hours plus two days, because no one enformed me of the site was closed on weekends and I needed to enroll and get access card from another u haul site. I had get this information from one of the residents that came as I was sitting there waiting.
ronikka W. | First ImpressionsThanks Mr. Dodd.
Dale S. | Overall ExperienceOffice manager Jose was very kind and friendly, I recommend more personal like him. Thank you sincerely Cecilia Rodriguez
Cecilia R. | Overall ExperienceOn the website when I went to check-in the car, I was redirected to a page saying to call customer service. Was forced to spend nearly 3 hours on call waiting to speak to a human in order to PAY for the uhaul. Customer service was extremely unhelpful with resolving the issues. Don't think I'll ever be using this service again
Jacob M.Very less parking and U-Haul 24/7 is a hassle. The lock was too hard to unlock with the code given and I had to spend more than an hour with customer support standing in the heat. I would recommend going in an open location to pick up an equipment for a better experience
Aihaab Ahmed Abo S.Considering that I rented a U-Haul storage and a U-Haul truck, I was not given the opportunity to use the promotion for the Storage rental on the first month free. I was not told what the promotion was and I felt like I could've definitely taking advantage of the promotion; which it would've helped me as a single mother. But Uhaul customer service or representative in person, did not help me with the promotion. This is my first time ever getting a storage in my life and it was not what I expected.
Alyssa M. | First ImpressionsI was very pleased with my experience. My only complaint was the difficulty level when trying to contact my local uhaul office. I was re_routed to the 800 go uhaul number where wait times were frequently in excess of 30 minutes
Byron T. | Overall ExperienceThanks guys
Sherri B. | Overall ExperienceThe guy at the drop off location was amazing. And because of him I will be recommending uhaul storage to everyone I know. Thank you for all your help.
Thomas S. | First ImpressionsGreat staff!
Samuel M. | Overall ExperienceVery friendly!
Samuel M. | First ImpressionsI had a horrible time accessing the van - I had to drive to the next Uhaul location and ask for their help in person because customer service had me on hold for 30+ minutes. The lady at the other location was very helpful, but she had to check me in in person and follow me down to the other place to make sure I got into the truck without issue. It was a mess and delayed my moving process by about an hour. In addition, I think it's unacceptable to have a gas tank at 1/4. That barely got me to and from the locations I was going, which are both in town within 20 miles from each other. Maybe try to get these vans to have above a half tank to start.
MAGGIE L.everytime i called gets forwared to the main uhaul # they NEVER answer 800 cant help needs to be done in person i got off school early to go since they disnt amswer their phone the guy was sitti g there on his phone no people nothing. if you want a storage who you cant get ahold of and who dont care great if you want to actualy have someone help when needes this place is NOT for you
STAR C. | Overall ExperienceThe location I picked up from is ran/owned by a location 1 mile up the road. Nothing in the instructions on the app said to leave the keys in the back of the truck after dropping off. Mainly because the APP wouldn't let me return the unit for the 2nd time in 1 month (two separate locations) Guys at the other location were rude. Also the truck was left practically empty, talking under 1/4 tank!
Ryan S.Best storage unit in Tempe!!!!!!!
Jeremy H. | Overall ExperienceInclude a warning that 24-7 pick up must be within an hour of the scheduled time or the app won't work.
Angela H.Employee Marcus is rude, lazy and not very helpful. I was also told by an employee at the u haul location that we dropped trailer off at that Marcus hooked up our rental trailer incorrectly.
Lorrie M. | Overall ExperienceStaff at both rental office AND storage facility (separate locations) were friendly, accommodating, and at ease with all aspects of the process. Helpful with letting in those assisting me with storage process of household items.
DiAnna A. | First ImpressionsMr John Dodd is an excellent excellent job. This deserves promotion
Cherrilyn M. | Overall ExperienceI received outstanding, very professional service at 2 different UHauls: Manager DONOVAN & Manager JOHN. Both gentlemen were just A+ Awesome Individuals!
Barbara K. | First ImpressionsOnly one problem with my unit when it rained water entered and damaged some of my containers. Joseph was of great service! He was a pleasure to deal with.
MARY G. | Overall ExperienceDifficult to get into the truck without help, the online information was lacking.
Krista K.Was easy and staff was friendly and attentive.
Amber P. | First ImpressionsMove out was confusing when I called after hours call rep. said i would have to go in person to store to finalize move out. Plus i rented a truck and was told i would get 1 months free on any storage unit yet i cant use it for my last months bill. Confusing is overall the only negative thing otherwise I plan on using uhaul for all my moving and storage needs.
Jessica H. | Overall ExperienceAlmost everything was stolen out of my locker. The facility is not secure. Cameras apparently are dummy cameras. What's the point. I had no recourse. Wasn't aware my monthly charges didn't include insurance. Monthly locker fee wasn't even refunded. I will NEVER use Uhaul for as long as I live and I will always tell everyone to choose any other company. Please do not contact me in the future and remove my info from your advertising list.
Dawn M. | Overall ExperienceEl horario de acceso fue lo que más me gustó junto con el precio estoy muy contenta🤩
MARIA GUADALUPE E. | First ImpressionsYour Ad is ridiculous. You advertise to rent for $19.99 in town And my invoice went to $153. You guys are crooks and will never use again
Michael S.The worst experience of my life
Otisha N. | First ImpressionsThe hours are NOT convenient, because even though it is a 24hr access location; you aren't just granted 24hr. access. You have to be granted access by management, had we known it wasn't automatic we would have had him grant access initially. Technically, he should have just granted it then. Rather than cause me more of a headache by having to track down management and get them to fix this.
Kourtney F. | First ImpressionsCan not contact store easily, phone always get transferred to corporate line, very Very frustrating. Other than that, it's good
Richard L. | Overall ExperienceEverything fine
Kimberly H. | First ImpressionsPeople who didn't know the code kept coming in and out trying to ask us for the code to open gate for them., then they just seemed to be hanging out around the facility. Didn't feel safe with this, nor do I feel safe with my stuff there if there are people hanging out.
Shawna B. | Online Move InI keep coming back to U-Haul because it's reasonably priced and I always get good service. The mobile app works well. The woman that helped us at Apache location was very helpful and knowledgeable. ¡Gracias!
WILLIAM J. | First ImpressionsJose helped me with my services in a fashionable way.
CALEB H. | First ImpressionsImprove your software and information about how to use it. It took me forever to check in, and a long time to figure out how to check out.
Mark R.Everything was great except the price. Way too much fir such a small unit.
Brock B. | Overall ExperienceGlad to find a place, of storage to where I work. Reasonable price.
RICARDO P. | First ImpressionsHaving the office in a different location is slightly inconvenient
Jessica Geoffrey R. | Overall ExperienceThe price is very high for the area that the unit is located. There is no security and the unit claims to be climate controlled but doesn't seem to be insulated in any way. I'll be looking for something less expensive.
Melissa K. | First ImpressionsI love you guys thank you id like to comeback
Christopher T. | Overall ExperienceVery helpful staff here!
CHARLES W. | First ImpressionsThe young man who was the whole entire staff practically by himself, was amazing before Covid19 , during and im sure will be after. Hw deserves a raise for how patient and gracious he is. The rest could learn a lot from him. I thank him very much for his service. Cree
cree a. | Overall ExperienceMarcus was wondering.
RHONDA A. | First ImpressionsIt's my first storage unit so time will tell. So far so good as no issues
Joy T. | First ImpressionsThe only negative is that there was no climate controlled unit available. For U-Haul that means they're full.....which is good for their business, of course. We needed that location, so we had to rent what was available.
Brennan M. | First Impressionsi specifically wanted a unit that was open for my access 24/7 due to my hours that i work, so i googled it. the website said NOTHING about needing managers approval, in fact the gate i do not believe even says it. i went there tonight to put stuff in that i do not need carring around with me and i was denied access. NOT COOL, I WILL BE CONTACTING MANAGER OR MOVING SOMEWHERE THAT IS ACTUALLY NOT GONNA LIE.
Jessica H. | First ImpressionsGood service and very close to campus.
JIMMY H. | Overall ExperienceRepeat customer. We’ll keep coming back
Arthur S. | Overall ExperienceThe experience was professional,pleasant and timely.
Patricia C. | Overall ExperienceI thank U-Haul so much for being kind to me for 4 years or more. Now it's time to move on. I moved from Tempe to Dallas. I appreciated your business. Thanks! Dr. Julio Presendieu, PhD
Julio P. | Overall ExperienceSign on door was a little confusing. The office for the initial sign up due to COVID closures is just down the street. But the guy there was super! Everything else was great!
Adrienne S. | First Impressionswonderful experience. A little glitch at the set up for automatic paiement but quickly fixed. would definitely recommend this facility.
Agnes C. | Overall ExperienceRepeat customer. Very happy
Arthur S. | First ImpressionsCalled and reserved a unit. Stopped in and was shown vacant unit. I put my lock on it the. Went to other location to pay. Was told there was a mistake and they were sold out. Began search for storage unit at other locations. Later called and was told they do have a job but left. Was able to get my things into storage.
Raul O. | First ImpressionsI was trapped in the storage facility for 2½ hours because my card and code wouldnt let me out, and no one was present to actually remove the facility lock from my unit until the main office closed 7 hours after I opened the account
Steven A. | First ImpressionsThe young lady who assisted was very nice and helpful. My only complaint is that the website seems to be a bit deceitful in terms of what can fit in the size storage unit I reserved.
Rebecca B. | First ImpressionsWhole system works great.
James V. | First ImpressionsAm
DANA L. | Overall ExperienceMR. JOHN DODD YOU WERE VERY UNDERSTANDING AND GREAT TO ME IN JESUS NAME I THANK YOU SO MUCH! GOD BLESS YOU AND YOUR FAMILY IN JESUS NAME!!!
Rosie D. | Overall ExperienceExcellent The only thing they need ti improve the door because is broke always
Vivian C/ Yatzana R. | Overall ExperienceSpeedy, easy pay, no contract or hassles.
lauriann j. | First ImpressionsVery knowledgeable. Very smooth process.
Terri D. | First ImpressionsEveryone was extremely helpful .I felt like I was in good hands all the way.
Dennis W. | First ImpressionsGreat Experience.
Xinye L. | Overall ExperienceMy concern was that I was not told I had restricted hours. I tried to enter the unit at 10:01 PM and I could not because my hours were 5 AM to 10 PM. The complex states 24-hour access - big issue.
Brad T. | Overall ExperienceWorked out great for two students needing to store their gear for the summer. Upon checkout, guy running the facility was great in getting us access and checked out quickly. Went above and beyond.
Robert W. | Overall Experiencegreat!
Natalie C. | First ImpressionsThe storage experience was great. The manager John at the location in Tempe on apache is very rude, unprofessional and have nasty attitude. I never want to do business with him.
Heather M. | Overall ExperienceURGENTl I have been TRYING 5 WEEKS TO GET THE CHARGES REMOVED FROM MY ACCTT. MY STORAGE WAS FREE MARCH 19- MAY 6 2019 PER JOHN DODD. I CONTINUE TO RECEIVE COLLECTION NOTICESPLEASE HELP.SUSAN HANNA
Susan H. | Overall ExperienceSuper accommodating despite the unit I reserved was unavailable.
TIMIKA A. | Overall ExperienceThank you. I was there 4 or 5 years and staff were very helpfull and kind.
BETTY D. | Overall ExperienceGreat service
anthony n. | Overall ExperienceHad a few major issues involving my storage units & accounts being mixed up in the past. Was taken care of immediately, he checked everything on my account accordingly. Very thankful for his time.
billie h. | Overall ExperienceCouldn't process payments properly or on time ,evicted me because of a fire,allowed my property to be disposed of ,allowed property to be stolen and gone through by other customer, moved property that
WESTON L. | Overall ExperienceYour manager and your president suck punch your maintenance and cleaning crew was excellent
FRANKIE F. | Overall ExperienceBad service
bella h. | Overall ExperienceVery polite and helpful customer service in Sedona and th Tempe location:)
thomas s. | First ImpressionsFriendly and efficient
abel s. | First ImpressionsGREAT!
todd h. | ReservaciónI had to wait an hr till someone was able to "unlock" my station and was told that she would call me once it was done but was never advise that it was clear. Time is important so is communication .
Rudy M. | Overall ExperienceUhaul is horrible. It's impossible to get any of the staff to do anything correctly or to get the store staff on the phone. The customer service call center is useless other than for truck rental!!
Angela P. | Overall ExperienceIt was a pleasure!!!!
Judy E. | Overall ExperienceNinguno
steven c. | Overall ExperienceKept getting notices saying I never moved out, eventually a manager had to update they system. I get an email 2 months later saying I just moved in again and need to remove my lock? Not well organized
Courtney T. | Overall Experiencei was given a storage space that had a padlock on it, yet I was required to get my storage out of the rental truck in a timely manner. I was not helped toget lock off so I went with Extra Sp
marie u. | Overall ExperienceDid not listen to me and lied to me about drive up storage and it's not and poor service at store
steven c. | ReservaciónI would be there still if you had climate controlled units. Everything there was always up to date and taken care of and the prices were very fair. ¡Gracias!
RICHARD S. | Overall ExperienceIf I ever need to use a storage room again I will come here
Pamela B. | Overall ExperienceI thought everything was fine. My stuff was safe. The facility was always spotlessly clean. And as far as I can tell, no homeless people lived there. Surely an upgrade from Downtown Phoenix.
Michael G. | Overall Experiencewonderful experience
Beth B. | Overall Experiencemostly very good experience. Except, when I move out, I have to go to the office in person in order to move out. it would be much better i can do it online
Bincheng S. | Overall ExperienceOriginally worked with Matthew Richardson, then recently Scott Fowler. Both these guys demonstrated great customer service and were very professional. Matt was very helpful thru difficult time.
Rich A. | Overall ExperienceThey are friendly and helpful
Michael B. | Overall ExperienceThe Facility Staff were great and check in was so fast and easy. The online reservation has many flaws. I eventually had to call to make a reservation. The call center was great too.
Ron B. | Overall ExperienceDont rent from there
DANIEL H. | Overall ExperienceThis UHaul facility has been great. We have not had any issues for the last 2 yrs & they've gone out of their way to help me thru a number of my obstacles. They are very helpful, kind & honest.
Dorothy C. | Overall ExperienceOnly needed the storage for a week. Was told I would receive a confirmation email or call once they closed it out. Still have not received confirmation.
cameron m. | Overall ExperienceNo hassles, no issues, pleasant experience
Janine E. | Overall ExperienceThank You.
Alfonzo J. | Overall Experience