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Outstanding Customer Service
Friendly, helpful customer service. Never disappointed when dealing with this facility.
Facility was clean and staff were wonderful and super helpful. I definitely recommend storing her versus other places.
Everything about this experience was fantastic. The facility was extremely easy to get in and out of with my security code, any issues I may have had the staff was on top of getting it figured out. This is definitely the place that I would rent from.
I used a 6 x 12‘ trailer that I got from the facility near my house initially I had some problems l called the hotline and they told me too call the manager so I did and I spoke with my Mr. Matthew Grimmilion who immediately took action in correcting and restoring everything He basically single-handedly remedied the situation entirely he actually drove to where my location was corrected the problem , inspected the trailer and was very patient with my questions as I learned a lot just talking to him this isn’t just the guy that does the bare minimum to get by ; this man wanted to make sure that things were right and this the guy you want on your team for sure as his work ethic and attitude are surely contagious as he change my attitude towards the whole experience which was giving me peace of mind which you cannot put a price on when you’re pulling a trailer on aI 10 - he advised that I Return the trailer to the main location which is on MacArthur Drive in Alexandria Louisiana which is where I met Diane and her team who force of nature in her own right ; very professional very clean extremely gracious and extremely knowledgeable - a hurricane was Moving in and most other companies would’ve already been shut down or not been available but her team ensured I had everything I needed and that I was safe - guided me back me with the trailer And used perfectly clear I am gestures to make sure I was In the right location and then they moved their big trucks in front of the windows in preparation of the hurricane it was probably a few hours out at a time. I was so impressed with the way they did business that I went ahead and rented a storage locker , bought a dolly ( Which is made in America l must add)as well as several other items for moves in the future. Working in another state causes me to need to travel very often and God willing when this virus thing is over will start doing that again but I need a company and a group of people that I can count on and I found that - there will be no more shopping around no more researching and definitely no more second guessing because I found my go to company for all of my travel needs and I will recommend it to any family member friend or coworker because I truly believe that they not only went above and beyond for me but they do this on a regular basis very impressive and very appreciated it’s become a rarity to have pride and passion in Your work As well as in the people you’re serving word-of-mouth travels very fast and is very very powerful I’m telling you this is the place to go if you have any moving your storage needs J. Tillie
my things got wet in my storage un less than a week, you all need to fix the roofing on that business, its sad..
Very clean and friendly place. Staff very helpful
Quick and convenient rental made extra special by a 30 day free storage offer. I was moving to Alexandria from Lake Charles after the devastation of Hurricane Laura and my home is still not quite ready in Alexandria so I needed storage of my belongings. The storage facility is the nicest I have seen and even comes complete with super clean restrooms and convenient dollies for customer use. Thank you so much for your kind and generous offer. Mary Orr 318-308-3222 maryorr1953@gmail.com
Reserved a 10x20 drive up unit weeks before arrival and when we got here, the unit was given away and there were no other units available. We were told sorry and good luck as most of the other places around town were sold out as well. They gave me the "option" of 2, side-by-side, 10x10 units in climate control warehouse across the street for an additional $65 a month which i had no choice to accept. The new units were around 1/2 a football field away from the parking area so moving my entire life by way of small trolleys across miles of extra walking distance and in 95+ heat with 100%+ humidity was the icing on the cake...I guess the extra $65 a month was for the exercise plan After talking with the corporate, we were told basically, tough crap, we didn't have to accept what was available, and either accept it or move out ...very thoughtful and empathetic bunch of folks. The only positive was the store associate that checked me in when i arrived. She was apologetic, helpful, and even drove over to the offsite location to make sure we didn't have an problems accessing the unit. Hats off to the store and shame on corporate; we will never be using U-Haul storage again!!
Diane and the people on McArthur were great.
I went to get in to the storage at 7:11 pm and I the front door will no open for me. So I was never able to access my storage and I live 25 mins away. The staff online could not assist me either because I had to wait for someone the following morning.
Reservation didn't follow through everything read messed up and I reserved a several weeks ago
They were AWESOME!
The Staff is AWSOME Main Jessie as she has help me. Though each of my needs and she made sure that every way IS, WAS , NOW, MOST OF ALL. Each staff member, has a POSITIVE,KINDNESS,CARING,SHARING IDEAS
Awesome
Very nice facility. Clean and we'll taken care of.
Great Service and Price.
Love this storage
Everything went well with my experience. Ms. Christie made sure that I was taken care of and had everything that I needed for storage.
Enjoyed renting there. The staff came through for us when we were in a bind. Thanks again!!
The girls that helped were very knowledgeable and courteous whist is hard to find these days
Thanks y’all !
They was very help ...
My experience with U-Haul Storage was great. The staff was always friendly and the storage facility is well maintained.
Everything was great except for the fact that they are trying to fill up the back of the facility first. It should be first come first served with the exception of a few handicapped.
The neatness the climate control you can see where you are going its every thing in one area. I have never rented a storage before but i will recommend this storage to all of my friends and family.
The only thing nice I can say is the facility is nice, neat and clean at the Holsum Bakery location
It was a horrible experience for me!!! Customer Service told me lies any made up stuff. They were rude and misinformed! The Corporate office staff were not professional ! It was a total nightmare!!!!!
everyone was very polite but i could not get into my unit acess code did not work a lady from the 800 number gave me her temp code i was a hour late which was not my fault due to this and extra miles
Came from another state to move furniture but keys to my lock were in another city & I had to stay overnight to receive them. Big inconvenience that I wasn’t prepared for.
Poor customer service skills, nobody ever knew what was going on with my account. I spoke to several different people and could never make a simple resolution. I had to take my business elsewhere.
Was very happy
Great
NA
Staff always polite, helpful and resolved my concerns very quickly.
Uhaul made moving a stress free experience from the pick up of my trailer to returning it and getting a storage unit. The holsum bakery uhaul location and staff were excellent.
Upon leaving couldn’t find a dumpster for a few items I wasn’t taking...I had to haul them home! Other than that it was a great clean secure place to keep our things.
Thank you for great customer service and being flexible with my moving needs, even when moving can be a challenge.
I just did not like when I pick the truck up I order a dolly and they did not have any
Very clean and lots of carts to use!
First day I was not able to access unit, bill got sent to wrong address causing $15.00. After removing my belonging I went to office where I waited close to 10 minutes and was still never waited on.
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