Gracias
Alexis b. | Overall Experience
Customer Reviews for U-Haul Storage Holsum Bakery
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
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Thank you all at U-Haul
Leticia J. | First ImpressionsDidn’t have lock as stated in contract
Mary R. | Online Move InTonja was very helpful and very knowledgeable about the whole transaction. The transaction went smoothly.
Anthony T. | First ImpressionsI was locked out of my storage for "nine payment despite the fact that I had a $0 balance! I went in to make a payment the guy said there's nothing to pay,the store manager came in about 2 hours later did something and all of a sudden a payment was due! Made the payment and still didn't have access to the unit! Once I got access to the unit and everything was fixed the key card didn't worktried to go clean the storage unit up key wouldn't read! I'm so over uhaul!!!
Jazmine F. | Overall ExperienceCould use more entrances for easier access to store rooms near the rear of the facility
katherine h. | First ImpressionsNice thanks. Whole thing was great. Truck 26 ft got the job where we need it to do the move.
Donald G. | First ImpressionsOnly need someone to answer the phone
Bud S. | Overall ExperienceThere I was. 24-48 hours earlier I had turned in a 5x10 locker. With little notice I needed a 5x10 again. Off I went to my friendly neighborhood U-Haul only to learn no 5x10s were available. With keys and card in hand off I went to my larger than wanted locker. Key card didn't work. Back to service counter. Card redone. Off to locker. Key card didn't work. Phone call to service counter. Fifteen minutes later new card delivered. Success. Cart heavily loaded, I proceed to my locker and find it padlocked. Phone call to service counter. Given a new locker at far end of building. Enroute I pass my old 5x10 locker open and empty. By this time having been up since 2 am I am an empty shell of the man I once was. Resigned to my fate, I proceed down the green mile to my destiny, a open, clean, locker. Kudos to the manager for her efforts helping me survive the perfect storm.
Paul W. | First ImpressionsForgot to offer lock and I forgot to ask about a lock .
Mary R. | First ImpressionsThanks loved the storage and security..
karen j. | Overall ExperienceEverything was exactly as it should be. Stacey at the desk was great at her job
Stacey S. | First ImpressionsSafe and convenient. Awesome staff. Friendly and professional
Evie L. | Overall ExperienceThe staff made my needs very easy and extremely helpful. The manager is an asset to U-HAUL with her knowledge, professionalism and willingness to get you what you need. I'm very impressed with the Alexandria U-HAUL.
TRACY B. | First ImpressionsThank you all for being so patient an kind during times like this! Covid hit an hurt alot of people financially and I'm glad you all were very understanding of that an helped those who were in need by extending payments. I really appreciate that! I will always use U-Haul when moving they're the best thanks again!!
coretta p. | Overall ExperienceI've been a customer for a long time of uhaul i just and spend between 20,000 to 40,000 a year i just feel i deserve a little bit more respect.
WAYNE T. | Overall ExperienceThis was a great place to keep my belongings until I needed them.
lula j. | Overall ExperienceExtremely clean… including the bathrooms!!
MIAH A. | First ImpressionsDiane was always nice and willing to help in every small inconvenience I had. Definitely a great manager.
Jeff N. | Overall ExperienceThe floors are a little ruff in spots and the other end of the building could use some outside access. Thata a long walk if locker is in the rear.
Charles B. | Overall ExperienceI was given the wrong storage space and I had to wait for a storage, then I was told the the mileage was .a mile and I ended up paying 1.09, then they charged me for gas which I shouldn't have been. I was told to bring the gas back at 3/4 of a tank and I got the contract where she highlighted what the gas was before I got the truck.
GRETTA D. | First ImpressionsGreat service and clean facilities.
William W. | First ImpressionsI liked the climate controlled units. The recent ice storm roof leak concerned us even though we had no damage!
James H. | Overall ExperienceDiane Bertin is a force of nature She demands excellence by example and her leadership as well as her proactive attitude are contagious and very refreshing these days when most are doing as little as possible to get by She answers her cell after hours and gets up at 2 am to ensure her customers and their property are safe I have a tremendous amount of respect for her as she makes managing a fleet of trucks snd trailers as well as over 1500 units look easy She recently had a mild heart attack and answered the phone like it was just another day Whatever she is being paid; it’s not enough- she is a keeper and will be a huge asset at any company Impressive Thank you for all you do every day to make my life a little easier Your hard girl and dedication are noticed !! J Tillie
Robert T. | Overall ExperienceWe kissed everything due to water damage but that happens.
gene S. | Overall ExperienceNEVER AGAIN AT THAT LOCATION
dellnorra f. | Overall ExperienceThank you for a secure place for my furniture
Tykeshala R. | Overall ExperienceI love the service Fast rental and excellent customer service
pamela w. | First ImpressionsMy overall experience with U-Haul was great until I came the very next day to move my stuff out of storage which was very few items...I came literally the next day after Christmas which was 12/26/2020...to get the rest of my belongings out of the storage...keep in my mind my bill was due 12/22/2020...with a two day grade period of 12/23/2020 and 12/24/2020...so keep in mind the very next day was Christmas so I couldn't go that day due to the closure...and I mean honestly who wants to do all that during Christmas when that is meant for time with your family...so fast forward to the day I go in which is 12/26/2020...I go in thinking you know I been with U-Haul storage for at least year paid my storage fee on time or within a certain time frame never got the late fee in all that time until this one time...so I'm thinking U-Haul appreciate me for paying on time and also I rented numerous U-Haul trucks that I brought back in good condition and undamaged each and every time...wishful thinking that U-Haul actually cared about there customers cause they don't...so I go in to see about just getting myself out because it was just bags and comforter sets no where near me paying $60 or the monthly fee of $114...side note I only paid it because one of the comforter sets in there was for my mom I didn't want to lose it...so with that being said I was late I kid you not no more then 2 or 3 days which the time was around Christmas...they owner, store manager or whoever wanted me to pay $60 for two days because I was late again 2 or 3 days and I'm like y'all want me to pay $60 for two days what a rip off to the full extreme especially to a good and loyal customer...also the lady also explain to the owner or whoever that I've been a good customer paid on time and all but management wanted me to pay $60 still for 2 or 3 days...I knew it wasn't much in there but it was on time contraints on what I could and couldn't do so I went ahead and paid a full months rent of $114 because I didn't have time energy and at the same time I was already upset and disappointed...I personally will never refer anyone to that U-Haul location nor if I can help it rent a storage or truck from there ever again if I don't have to I will find another U-Haul and storage facility before I rent there because that's not giving back to good customers....we are going thru a pandemic U-Haul is not losing any money and I couldn't be cut a break for being loyal reliable and good customer...some people wouldn't even been able to pay that with everything going on but I'm thankful I was ... ALSO, THIS IS NOT FOR THE TWO STORE WORKERS I ALWAYS DEALT WITH WHEN I CAME TO THE U-HAUL STORE THEY WERE VERY VERY UNDERSTANDING AND ALWAYS I MEAN ALWAYS DISPLAYED GOOD CUSTOMER SERVICE FRIENDLY THEY ARE THE ONLY REASON WHY I DIDN'T GIVE A RATING OF POOR!!!! THIS IS MEANT FOR THE OWNER, STORE MANAGER OR WHOMEVER SAID FOR ME TO PAY THE $60...THAT WASN'T RIGHT AND WAS TRULY UNFAIR....
Mycheal M. | Overall ExperienceTaylor was nice & sweet. Everything was 1-2-3
Deztinee S. | First ImpressionsServicio al Cliente sobresaliente
karshna s. | Overall ExperienceFriendly, helpful customer service. Never disappointed when dealing with this facility.
Joel W. | First ImpressionsFacility was clean and staff were wonderful and super helpful. I definitely recommend storing her versus other places.
Shanika O. | Overall ExperienceEverything about this experience was fantastic. The facility was extremely easy to get in and out of with my security code, any issues I may have had the staff was on top of getting it figured out. This is definitely the place that I would rent from.
Steven A. | Overall ExperienceI used a 6 x 12' trailer that I got from the facility near my house initially I had some problems l called the hotline and they told me too call the manager so I did and I spoke with my Mr. Matthew Grimmilion who immediately took action in correcting and restoring everything He basically single-handedly remedied the situation entirely he actually drove to where my location was corrected the problem , inspected the trailer and was very patient with my questions as I learned a lot just talking to him this isn't just the guy that does the bare minimum to get by ; this man wanted to make sure that things were right and this the guy you want on your team for sure as his work ethic and attitude are surely contagious as he change my attitude towards the whole experience which was giving me peace of mind which you cannot put a price on when you're pulling a trailer on aI 10 - he advised that I Return the trailer to the main location which is on MacArthur Drive in Alexandria Louisiana which is where I met Diane and her team who force of nature in her own right ; very professional very clean extremely gracious and extremely knowledgeable - a hurricane was Moving in and most other companies would've already been shut down or not been available but her team ensured I had everything I needed and that I was safe - guided me back me with the trailer And used perfectly clear I am gestures to make sure I was In the right location and then they moved their big trucks in front of the windows in preparation of the hurricane it was probably a few hours out at a time. I was so impressed with the way they did business that I went ahead and rented a storage locker , bought a dolly ( Which is made in America l must add)as well as several other items for moves in the future. Working in another state causes me to need to travel very often and God willing when this virus thing is over will start doing that again but I need a company and a group of people that I can count on and I found that - there will be no more shopping around no more researching and definitely no more second guessing because I found my go to company for all of my travel needs and I will recommend it to any family member friend or coworker because I truly believe that they not only went above and beyond for me but they do this on a regular basis very impressive and very appreciated it's become a rarity to have pride and passion in Your work As well as in the people you're serving word-of-mouth travels very fast and is very very powerful I'm telling you this is the place to go if you have any moving your storage needs J. Tillie
Robert T. | First Impressionsmy things got wet in my storage un less than a week, you all need to fix the roofing on that business, its sad..
Aushana W. | Overall ExperienceVery clean and friendly place. Staff very helpful
JERALD D. | First ImpressionsQuick and convenient rental made extra special by a 30 day free storage offer. I was moving to Alexandria from Lake Charles after the devastation of Hurricane Laura and my home is still not quite ready in Alexandria so I needed storage of my belongings. The storage facility is the nicest I have seen and even comes complete with super clean restrooms and convenient dollies for customer use. Thank you so much for your kind and generous offer. Mary Orr 318-308-3222 maryorr1953@gmail.com
Mary O. | First ImpressionsReserved a 10x20 drive up unit weeks before arrival and when we got here, the unit was given away and there were no other units available. We were told sorry and good luck as most of the other places around town were sold out as well. They gave me the "option" of 2, side-by-side, 10x10 units in climate control warehouse across the street for an additional $65 a month which i had no choice to accept. The new units were around 1/2 a football field away from the parking area so moving my entire life by way of small trolleys across miles of extra walking distance and in 95+ heat with 100%+ humidity was the icing on the cake...I guess the extra $65 a month was for the exercise plan After talking with the corporate, we were told basically, tough crap, we didn't have to accept what was available, and either accept it or move out ...very thoughtful and empathetic bunch of folks. The only positive was the store associate that checked me in when i arrived. She was apologetic, helpful, and even drove over to the offsite location to make sure we didn't have an problems accessing the unit. Hats off to the store and shame on corporate; we will never be using U-Haul storage again!!
Jason E. | First ImpressionsDiane and the people on McArthur were great.
edward h. | First ImpressionsI went to get in to the storage at 7:11 pm and I the front door will no open for me. So I was never able to access my storage and I live 25 mins away. The staff online could not assist me either because I had to wait for someone the following morning.
Ebony H. | First ImpressionsReservation didn't follow through everything read messed up and I reserved a several weeks ago
Altonya C. | First ImpressionsThey were AWESOME!
Crystal S. | First ImpressionsThe Staff is AWSOME Main Jessie as she has help me. Though each of my needs and she made sure that every way IS, WAS , NOW, MOST OF ALL. Each staff member, has a POSITIVE,KINDNESS,CARING,SHARING IDEAS
James Y. | Overall ExperienceAwesome
bonnie c. | First ImpressionsVery nice facility. Clean and we'll taken care of.
tom m. | Overall ExperienceGreat Service and Price.
WAYNE T. | First ImpressionsLove this storage
Tatiana H. | Overall ExperienceEverything went well with my experience. Ms. Christie made sure that I was taken care of and had everything that I needed for storage.
brenda k. | First ImpressionsEnjoyed renting there. The staff came through for us when we were in a bind. Thanks again!!
Latrece R. | Overall ExperienceThe girls that helped were very knowledgeable and courteous whist is hard to find these days
Angela S. | First ImpressionsThanks y’all !
lillian t. | Overall ExperienceThey was very help ...
marquesa d. | First ImpressionsMy experience with U-Haul Storage was great. The staff was always friendly and the storage facility is well maintained.
Alice L. | Overall ExperienceEverything was great except for the fact that they are trying to fill up the back of the facility first. It should be first come first served with the exception of a few handicapped.
cody m. | Overall ExperienceThe neatness the climate control you can see where you are going its every thing in one area. I have never rented a storage before but i will recommend this storage to all of my friends and family.
Lois B. | First ImpressionsThe only thing nice I can say is the facility is nice, neat and clean at the Holsum Bakery location
Laurice F. | Overall ExperienceIt was a horrible experience for me!!! Customer Service told me lies any made up stuff. They were rude and misinformed! The Corporate office staff were not professional ! It was a total nightmare!!!!!
michelle g. | First Impressionseveryone was very polite but i could not get into my unit acess code did not work a lady from the 800 number gave me her temp code i was a hour late which was not my fault due to this and extra miles
WYNONA j. | First ImpressionsCame from another state to move furniture but keys to my lock were in another city & I had to stay overnight to receive them. Big inconvenience that I wasn't prepared for.
Chastity S. | Overall ExperiencePoor customer service skills, nobody ever knew what was going on with my account. I spoke to several different people and could never make a simple resolution. I had to take my business elsewhere.
alia j. | Overall ExperienceWas very happy
Dorothy T. | Overall ExperienceGreat
Yvonne S. | Overall ExperienceND
Shelia B. | Overall ExperienceStaff always polite, helpful and resolved my concerns very quickly.
Jackie H. | Overall ExperienceUhaul made moving a stress free experience from the pick up of my trailer to returning it and getting a storage unit. The holsum bakery uhaul location and staff were excellent.
Mark T. | Overall ExperienceUpon leaving couldn't find a dumpster for a few items I wasn't taking...I had to haul them home! Other than that it was a great clean secure place to keep our things.
Dahlia Fay S. | Overall ExperienceThank you for great customer service and being flexible with my moving needs, even when moving can be a challenge.
KEVIN W. | ReservaciónI just did not like when I pick the truck up I order a dolly and they did not have any
patricia h. | Overall ExperienceVery clean and lots of carts to use!
KIMBERLY B. | Overall ExperienceFirst day I was not able to access unit, bill got sent to wrong address causing $15.00. After removing my belonging I went to office where I waited close to 10 minutes and was still never waited on.
John B. | Overall Experience.
SANDRA B. | Overall Experience