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Sherish M. | Overall Experience
Customer Reviews for U-Haul Storage at S Caton Avenue
24/7 Rentals
|
U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
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You can never talk to somebody at the store when you call and never received a callback
stacy k. | Overall ExperienceWe were unable to access the storage unit we paid for as there was a lock on it and staff had gone home. Wasted a chunk of our uhaul moving truck rental time as we could not unload the items that night but had to wait until the following morning. Not a single staff member showed an inking of common concern which was made worse as I had two young children.
IVY Z. | First ImpressionsThank you thank you thank you
kevin b. | First ImpressionsI was pleased with everything except NO ELEVATOR... That's Very Difficult for Heavy items.
BRUCE J. | Overall ExperienceSecond floor no Elevator was disappointing
Jonathan M. | Overall ExperienceWe are on second floor. No elevator and have 30-50 boxes my wife and I handled it but it was a struggle good thing I am in better shape than most.
Jonathan M. | First ImpressionsCustomer Service is beyond comparison that I have ever encountered. I am very satisfied with the price and facility arrangements. They are well connected with the people in understanding sometimes late payments may occur, considering the times we live in.
gary p. | First ImpressionsIts been a good experience! No problems
Cynthia L. | First ImpressionsThe reason that I will not give Excellent is because, it is a major reason, the sliding glass door has only worked twice the entire time that I have had my things there which is since 2020. That is soooooo frustrating to have gathered all your belongings either going into the facility or coming out of it, and the sliding door DOES NOT open. To have to fight with that other door that doesn't slide open, and the cart full of items is sooooo inconvenient, frustrating, and causes you to have to exert energy and strength that us middle aged people do not have. This is the only problem I had with the facility. However, it is a Major problem for me. Please, please correct this issue, and make sure that the sliding doors work all the time. I was absolutely shocked that the sliding door worked on the last day that I used the facility which was yesterday. I wasn't even going to attempt to use the sliding door because I just knew the sliding door would not open. However, as I was placing your cart back in its place, the sliding door opened. I wish that was the case my entire time accessing the storage facility since 2020. Again, outside of that one frustration, I would still recommend your facility.
Sharon H. | Overall ExperienceOutstanding. Ralph is the greatest.
MAXINE A. | Overall ExperienceThere were 2 dead mice and so much mice droppings on my furniture and in my clothing. They ate through bags and I had to throw away a lot of my clothing. I will be contacting Uhaul today.
REGINA D. | Overall ExperienceThe men that answered the phone was very rude and dismissive. I did see a few roacjhes when I was moving my stuff out.
Regina M. | Overall ExperienceAlthough my experience was really good, mostly due to customer service, I was still surprised to actually see the steps that someone would have to climb to the upper units. Just an observation.
renee b. | First ImpressionsI had a great experience and Ralph was very helpful with my moving and storage needs
Frank B. | Overall ExperienceEveryone was very polite and helpful during my time of need. Thank you all.
Bernice T. | Overall ExperienceThe owner - Ralph is absolutely wonderful to rent from I’ve been a customer for over 16 years now at this location thanks Ralph’s Team
DAVID B. | Overall ExperienceLashawn has excellent customer service. Her energy lights up the place.
Sophia A. | First ImpressionsAll were professional and pleasant enough.
Freida J. | Overall ExperienceFrom start to finish I hated the service they did
Edwin C. | Overall ExperienceThough some early confusion re the availability of space I was accommodated satisfactorily. Thx
MATTHEW M. | First ImpressionsHad issues with getting my unit because of U-Haul protocols. Needed a unit immediately Talk to a representative booked a unit only to find out it was only a reserve.then had to give my credit card information three more times. Stood in front of U-Haul for 4 and 1/2 hours on two phones one phone stayed on holed with the elevator music for an hour,BUT the representative that did answer took every step and stayed on the phone for an hour with me trying to figure something out Didn't get my truck unloaded until 24 hours later which costs more money,more help,more gas ,more time. The truck and storage establishment where excellent.
COREY H. | First ImpressionsReliable and thank you Ralph for the lock!
ASHLEE L. | Online Move InMy only issue is that I had to pay a full month of rent when I only needed eight extra days. I was expecting to have a prorated fee for the additional days like any other rental.
Carla T. | Overall ExperienceFriendly and nice staff like the place
Aboudoulaye I. | First ImpressionsI feel very secure with my mothers things
betty m. | Overall ExperienceAwesome and will use anytime storage is needed
Tiasha T. | First ImpressionsMr.Ralph and his staff really make a difference - knowledgeable- great customer service and clean environment I will continue to support this location for my storage needs !
DAVID B. | First ImpressionsThe manager even jumped in to help me! AWESOME, friendly staff!
Randolph C. | First Impressionsits hot upstairs other than that no complaints
Alisha D. | Overall ExperienceI had no idea where to go when I got there. Getting into the building was confusing. I had no idea until I got there whether I had to go upstairs (spoiler alert I did) which was not ideal. Definitely would have preferred to interface with a person.
Matthew H. | Online Move InSelf service pick up. I do all the work and u-haul collects the money.
David S.Couldn’t be easy nor better
Curtis P. | First ImpressionsThe code provided for the key lockbox was incorrect. The representative on-site didn't have a master key and was also unable to unlock the box using a code. I was offered a box truck as a substitute however by the time the transfer to that vehicle was complete, over an hour had passed from my original reservation time. I was required to pay movers for that time to sit in front of my house waiting for a truck. Because I chose to rent with Uhaul, the cost of my move yesterday was significantly higher than budgeted. I'm extremely disappointed with this experience.
David D.The manager is not helpful. The team doesn't know what they are doing No clear instructions given Bad behavior No customer care.
Privacy R. | Online Move InHAD NO CONTACT WITH PERSONS AT STORAGE FACILITY. fACILITY MET MY NEEDS
PATRICIA D. | Overall ExperienceNice place
Anthony E. | Overall Experiencegood service with Doug, Thx
Anthony G. | Overall ExperienceWorker who signed me up was unpleasant and seemed like she really didn't want to be there. Also, online it said we were supposed to get a free lock with the storage unit, but the lady said we had to buy it.
Tiffany C. | Overall Experiencei love this location, and the employees are so helpful...i will be back
april p. | Overall ExperienceExcellent service every time
Wendy S. | Overall ExperienceMy experience with the company was very pleasant the people were very polite and understanding and the units were very well kept i will be using it again in the near future and I will also let my friends know about it
Shemeka K. | Overall ExperienceThis is the worst customer service experience that I've had in quite a while. Uhaul has in my mind been the standard for moving and storage. Just had a big move, rented a truck and got a "free" month of storage. So I took it just in case. Bad idea. They tried to sell me an insurance fee that was "policy" but was not on the agreement for the "free" storage unit. About 10 days after my move I used the email they provided to inquire about canceling because I didn't need it. No one responded. I emailed twice afterward, still no response. Then I called in about a week or so later, talked with someone and asked to cancel. I explained that I had never visited the storage unit and didn't need it which they can confirm both by camera and in their system because I never used the code they provided to let myself in to the unit. She said it would be taken care of that day. Not done, no confirmation email. Then I received an email a day ago stating that I would be charged if I didn't respond by the end of the month. I called and was told that I had "moved in" and someone needed to check me out. Again, never stepped foot on the facility. They said someone was going to verify right then. So I drove here because I didn't trust that. Sure enough, the guy who was supposed to have gone didnt. He was still at the office and had no idea about my situation. That was Ralph the Manager. So I explained again and he said he would drive out to check. He said that if there was a lock, sometimes their employees put one on there if they knew it was rented. Waited here for over an hour. He got back and said there was a lock on it but they hadn't put it on and suggested that it was mine. I again explained that I had never been to the facility. He said they would need to cut the lock. Still waiting another hour. They do have cameras, why would I lie about never having been there? Seems like it shouldn't be that hard. Not happy. My recommendation, never come here. Never buy the "free" line. Boo uhaul. Any guesses as to what will happen next or how long I'll be here? #negativestar Update: another hour down the drain. Still shouldn't be that hard. Final update: confirmation of my "move out" achieved after a few hours. Turns out they gave me a unit that still had someone else's stuff in it. Since I had never been there I had no idea. It was complete with an unopened mailed package with the other persons info on it. Vindication? Perhaps, but I still lose, cause I'll never get that time back. Thank you uhaul.
Roderick M. | Overall ExperienceI knew that i wouldnt make it in time from Pittsburgh Pa to Baltimore Maryland. My brother went and signed the papers for me to be able to get the unit. They worked with me and gave me a first floor unit. ¡Gracias!
Savanna H. | First ImpressionsTwo weeks later I'm still wasting all my clothes that was completely covered with mice droppings. I had to throw away a lot of my belongings because they were either damaged from the mice shredding them or completely covered in poop. Also, I keep getting emails and phone calls about a balance when my storage was suppose to be a month free due to renting a uhaul truck
DEIDRA R. | Overall ExperienceI cancelled my storage unit on the second day of having the unit. I was told I was getting an outside unit. The unit was inside and not the size I needed. After canceling the unit I did not receive a refund and the unit was reopened instead of cancelled out like I wanted. I received a second bill for the unit and didn't use the unit at all. Ralph was able to assist me with this error and I am still awaiting my refund.
Will B. | Overall ExperienceThe location and their manager Ralph is completely unprofessional. I would never rent here again just based off the poor customer service. They failed to closed my account three times after I moved out and I continued to get billed. I kept contacting them but nobody fixed it. Manager Ralph was so nonchalant about the waste of my time. No apology or empathy shown at all. He couldn't even send me a real receipt for proof the account was closed. He sent me an email with two words that literally said "room closed". What a joke. I had to call corporate to get a real receipt. This location is just ghetto. Don't even bother calling, they'll just put you on hold for 20-30 mins and hang up or forget about you.
MONET J. | Overall ExperienceKeep up the good work!
Stacy W. | Overall ExperienceNice job
Tidiane B. | Overall ExperienceVERMIN!!!!!!
Patrickd P. | Overall Experienceonly suggestion, need more moving carts.
Lenora D. | Overall ExperienceI absolutely love the staff.. they are the best and very helpful. Amani....shes wonderful and very pleasant.
Eunise B. | Overall ExperienceYour lead owner was terrible he was rude disrespectful this was my first time did not send anyone until i ask i will never used this location again was mpt convenient to unload your truck had to walk all the way around
shelia s. | Overall ExperienceThey don't know how to keep track of their records well.
Michael H. | Overall ExperienceExcel . I have one concern my key bent very easy in the lock you recommended and broke off I only had it for a couple days and I don't think its right i pay $50 for you to brake it.
RICHARD T. | First ImpressionsNeeds to have a elevator!!!
Marcus F. | First ImpressionsP
Gary P. | Overall ExperienceThe front desk owner was very inconsiderate very demanding ask for money firsthand. Did not want to send someone to help getting in for the first time. Doors was locked no help
shelia s. | First ImpressionsA great experience
Marybeth O. | Overall ExperienceThe people here are super pleasant and helpful.
Marybeth O. | Overall ExperienceThanks.
Broderick W. | First ImpressionsDoug is always super friendly and professional
Sheena H. | First Impressionsn/a
Shawna B. | First ImpressionsGreat
Angelique D. | Overall ExperienceNo Comment at the moment, but I'm well pleased with everything.
Robert F. | Overall ExperienceThe Manager was efficient, on point and very curtious. Also Mr. Williams was nice, and very well mannered.
Robert F. | First ImpressionsThe facility is without an elevator. The heat inside the building was atrociously unbearable.
Adetola L. | First ImpressionsI would recommend going back to the old way where there was a service desk to help because the process online to check a vehicle in and out in a timely fashion was not efficient.
terae K.The check in took a considerable about of time. I think it would help if you advised renters to arrived 15 prior to their scheduled rental time as waiting for the "approval" cut into my scheduled time.
Patrick O.Everything went great. Everyone was very helpful n the head manager was so cool. Thank for the great services that u all provided for me.
Lauren P. | First ImpressionsStop sending emails after 12AM EST
Tiara Y S. | Overall ExperienceI enjoyed my stay at your facility and would used it again and recommend to anyone who need some help for storage.Thank You.
Claudette A. | Overall ExperienceI was satisfied.
steven o. | First ImpressionsFriendly and professional sales associate
Robert Y. | ReservaciónThere's no way to get your access code if misplaced, unless you drive to the actual location. Although the staff at the location are helpful, the storage unit does not have 24-hour assistance.
Adei Q. | ReservaciónGreat
Brittany R. | Overall Experience24/7 availability is not true supposedly problems with the Locking System unable to enter should be remedied as soon as possible.
Evett W. | Reservaciónonly one issue, did online pickup, wrong key in box that I was directed to, but a phone call took care of it very efficiently and was on my way with only a short delay
john E.