Customer Reviews for U-Haul Storage at S 40th Street
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

92 comentarios

767 S 40th St   Springdale, AR 72762

(479) 751-0261

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(479) 751-0261

767 S 40th St
Springdale, AR 72762

Servicios en esta ubicación:

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Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Joseph T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C.  |  Online Move In 
Clasificación:
5.0

none

RICHARD S.  |  Overall Experience 
Clasificación:
5.0

It was the best experience that I've had ever

Stephanie H.  |  Online Move In 
Clasificación:
5.0

They were very helpful and courteous would recommend them to everyone

richard b.  |  Overall Experience 
Clasificación:
4.0

N/C

Vince W.  |  First Impressions 
Clasificación:
5.0

Very easy. Made reservations online then went to facility to confirm my reservation. They even have actual units there to see if you need the space. I am glad I looked at it because I needed a bigger one. Customer service was excellent. Very friendly and professional.

Arlinda C.  |  First Impressions 
Clasificación:
5.0

The only problem I have with this facility is that it's climate controlled but very hot. Mid summer it's above 85 in there.

Andrew F.  |  Overall Experience 
Clasificación:
5.0

The General Manager "Dedric in Springdale,Arkansas is Amazing and Over the Top Helpful... it was my Pleasure giving this Feedback!!!

Eustacia C.  |  Overall Experience 
Clasificación:
5.0

Outstanding

David R.  |  First Impressions 
Clasificación:
3.0

I rented the unit for 2 years. At about a year in, my unit was broken into from above and family heirlooms and other items were stolen. I notified a staff member as soon as I discovered the break in. I never received a call from management nor was the point of break in ever repaired.

Laura S.  |  Overall Experience 
Clasificación:
1.0

Thank goodness Dedric in ur Springdale office. I would try to pay some on it each payday. Nope couldn't do it they wouldn't except anything then the full amount. I got the Manager Dedric. He worked with me to get it payed down. With the fees late charges and everything ended up having a 600. Balance with them Dedric and I would agree on a amount and I would pay it. He was very Nice and he convinced me by bn upbeat and happy. As long as u pay ur bill. Telling you do not put anything that is precious in it they got me I paid almost 600. For months just to get out of ur facilities. I ended paying them a easy 1000. And they would send me letters every month bout how they were going to sell everything. In the unit. Which sucks to be told. Don't miss a payment u seriously can be stuck like I was. Which miss a payment and all the fees will put u at least instead of a 80. Payment turns into 150. And when ur ready to pay they won't take anything but the total amount due which was over 600. When I had the money I would pay 200 100 to Dedric took payments but by the time the rent came do. I was already trying to pay the back pay and they wouldn't take them so I get a little a little more behind They. Thank goodness I'm done with them holding ur stuff for Ransome. They Suck

William O.  |  Overall Experience 
Clasificación:
5.0

Dedric is awesome and I’m so happy I rented my unit from him he’s a legend -Andrew

Andrew F.  |  First Impressions 
Clasificación:
3.0

I called the customer service line more than a month ago and told them I was moving out. Since it was after office hours they said that they would send a message to the location and let them know I was moving out. I was charged an extra month of rent at this location because of their miscommunication. I work and take care of three households. I thought this was taken care of. The agent didn't tell me I could move out online. I called twice to resolve it and no one was helpful. I sat on hold my entire work break.

Sara D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Audrey M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Autumn S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy E.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Ladeana H.  |  Overall Experience 
Clasificación:
5.0

Dedric McBride and the entire team went above and beyond to help make my move smooth and stress free! They're awesome!

Audrey R.  |  First Impressions 
Clasificación:
3.0

I rated average because I booked my storage online for a specific location. I arrived with a 20 foot truck full and mover hired to help only to be told we don't have any units available. Their solution I had to accept was to go 5 miles further away from the location to another Uhaul storage facility. I felt like I was being run around, it was stressful and had to pay my movers an additional hour to divert to another location. Then at the new location the passcode they gave me for the gate did not work causing even more delay cost. They gave me a second pass code for the gate. It did not work. Finally the manager at the storage helped by opening the gate. After unloading the gate still would not open for the passcode they gave me and I had to "tailgate" behind another vehicle just to get out of the facility property. The Uhaul manager did give me 1 month free for storage although I spent more than that on mover labor delays and frustration. Other than the above the facility seemed very clean and safe. The on-site manager at the facility I was diverted to was helpful.

JOHN S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura V.  |  Overall Experience 
Clasificación:
5.0

Cedric was spot on with the truck & storage! Great job...thank yoo!

KARL S.  |  First Impressions 
Clasificación:
5.0

Great store manger...

kerry k.  |  First Impressions 
Clasificación:
5.0

Always a pleasure to deal with U-Haul

John D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith M.  |  Overall Experience 
Clasificación:
1.0

Rented a 5x5x8 unit is not that size it's way smaller. Tried calling 2 days in a row to see if I could get into a bigger unit. I finally got through to some sort of operator who said that they would email the facility and have them call me. I still have yet to receive a call and this was 2 days ago. This in turn caused us to have to rent the truck for another day costing us even more money. There is nobody onsite and still cannot get ahold of anyone to help.

Jessica W.  |  Online Move In 
Clasificación:
5.0

Dedrick was not only extremely kind and helpful but treated me as a real friend, which I believe we are . Security was excellent, service was above any expectations. I can't thank you enough for being so kind through a very difficult time.

carriann M.  |  Overall Experience 
Clasificación:
5.0

Way beyond my expectations.

Steven S.  |  Overall Experience 
Clasificación:
5.0

When I didn't get a response at the facility upon calling to reserve a unit, I made the reservation through 800-GO-UHAUL. I did not receive a unit number nor the access code to enter the facility. When I arrived, I was able to follow someone in through the gate but had no idea where to go from there. We finally found the number to contact Dedric. Sadly, he was out of town for his mother's funeral. I felt so badly for disturbing him during such an inopportune time. Yet he very graciously took the time to assist me with my reservation needs. He was most helpful to me at a time when he should have been solely focused on family matters at hand.

RONALD M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony G.  |  Overall Experience 
Clasificación:
5.0

The lady that takes care of this place was incredibly helpful! Definitely recommend.

Everardo B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGIE H.  |  Overall Experience 
Clasificación:
3.0

Super sketch area. Almost every locker is bent and dented from being broken into. Employees don't seem to be very kind.

Katelyn D.  |  Overall Experience 
Clasificación:
5.0

Great guy Dedric from the Georgia State

Diane S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashley S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Charley H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

RONALD H.  |  Overall Experience 
Clasificación:
3.0

The staff was friendly but not to helpful considering that my unit was correctly shut down like I asked it to be on Wednesday April 29! Due to this oversight I got charged again for a unit I'm no longer in, another $74.95

Jaivin G.  |  Overall Experience 
Clasificación:
5.0

I new GM who I spoke with on the phone was very nice and helpful.

cory m.  |  First Impressions 
Clasificación:
5.0

Not having an office on site is frustrating. Our ceiling liner fell off but the only way to report that was by phone or to go to the main location that operates this storage. That wasn't very convenient. But that is the only negative comment I have regarding this location. I would recommend this storage facility to friends and family.

Beth B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Juliette S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

cheryl c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance J.  |  Online Move In 
Clasificación:
5.0

The staff and manager went above and beyond to help me get the free storage unit we quilified for when renting a truck to help move a friend. Dispite the 1st 2 units being already occupied they quickly fixed the issue and the unit we had was even better than the other options. Thanks Blaine and staff for being the best yet of many U-Haul experiences.

Dana K.  |  Overall Experience 
Clasificación:
5.0

Clean & secure! Will definitely come back in the future

Mona M.  |  Overall Experience 
Clasificación:
4.0

Gate gets stuck often and have to enter access code several times.

John B.  |  Online Move In 
Clasificación:
5.0

Manager Blaine is very helpful as well as the lady who works at the storage facility. High;y recommend this property.

richard c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica P.  |  Overall Experience 
Clasificación:
2.0

Everything was great with the storage unit I received. The biggest problem was that I was told on a Friday that I couldn't wait till Monday to make my payment unless I wanted to pay an extra $35 which I felt was ridiculous considering it was just over a weekend so I could make sure my paycheck was in my account before I made my payment.

MICHAEL W.  |  Overall Experience 
Clasificación:
3.0

All great except the lot was still snow covered 3 days after the last snow. Had to clear an area of 1/2" ice & several inches snow to be able to unload.

CHARLES E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason B.  |  Overall Experience 
Clasificación:
5.0

Everyone very friendly

RONALD H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth B.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

PAT B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LaVonna S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Juliette S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rubin C.  |  Overall Experience 
Clasificación:
5.0

Had my storage unit for several years and not a single issue. Very clean and well maintained

DAVID R.  |  Overall Experience 
Clasificación:
1.0

Late fees are really high and i had to move my boat to a different spot due to building painting and the only spot that was left was hard to park a boat with a trailer in and i was never called back to notify me if the building was done being painted after 3 weeks

henry a.  |  Overall Experience 
Clasificación:
2.0

Manger does nothing wouldn't answer phone or emails because of his laziness could get cleared out of locker and had to wait to get money back

Patrick S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth B.  |  First Impressions 
Clasificación:
5.0

Only needed it for a week. But it was really great.

George V.  |  First Impressions 
Clasificación:
4.0

I never went inside the office at that location. As I was only there twice. Once when I brought our minivan to store it, that was late at night and the office was closed. The second time is when I came to let the tow truck driver in to take the van away. That was during office hours but also during Covid-19 pandemic.

Tyrone S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon W.  |  Online Move In 
Clasificación:
4.0

Everything was fine until i stopped going there. I live 1000 miles away and for a couple of years I spent time in the area for business. When i no longer needed to go there, closing the account was a problem. I could never get anyone on the phone, etc. until finally one day there was an answer to an email. Now it's all taken care of and the actual storage experience there was very pleasant.

BRIAN H.  |  Overall Experience 
Clasificación:
1.0

Upon check in, I was told I needed a name of someone of a different address. Well my husband is my only other contact and he lives at the same address I do. I'm not sure why you needed two different people's information to check out a unit. When I finally got the information to my unit, I went to store my items but there was a tie on the door that I was not told about. I called back up to the store and the guy just said "oh yeah that just makes them more secure, just cut it off." That would have been helpful information to have when I left the place initially because I didnt have anything to cut the thing off. Also how is that secure when literally anyone with a pair of scissors can get into it? It was unnecessarily stressful and Trent was not very helpful. When I cancelled the unit, I was on hold for so long I called back and got an answer, but there was no one on the phone. I could hear people talking, but not to me. When I hung up and called back it went right back to on hold.

ashley b.  |  Overall Experience 
Clasificación:
4.0

We left space spotless and moved out 15 days before end of cycle we paid for. We contacted manager that we had moved, she took down the space number and said, ok thanks. Weeks later-still billing us

Kendall S.  |  Overall Experience 
Clasificación:
4.0

It was a bit inconvenient to not have personnel on site but the office was not far away. Otherwise it was a clean and secure facility.

Jonathan B.  |  Overall Experience 
Clasificación:
1.0

Rented her for over 15 years. Used to be Issac's Storage. Since Uhaul took it over there has been 0 customer service. 0. And my move out was 8/31/19.

MARSHAWN W.  |  Overall Experience 
Clasificación:
4.0

Good experience

Santresa W.  |  Overall Experience 
Clasificación:
1.0

I was told by the in store clerk at 806 twin st, Springdale Ar, if unit was to small just call back to get a bigger one because she'd be staying late. Called and said couldn't help. Drove extra miles.

Jaivin G.  |  First Impressions 
Clasificación:
4.0

I was very pleased with my rental experience with U-HAUL.

JANET H.  |  Overall Experience 
Clasificación:
5.0

Friendly staff explain everything’s clear and I loved it it clean also free 🔐

Carlos C.  |  First Impressions 
Clasificación:
5.0

The customer service was above excellent, ,they answered all of our questions, and the service didn't take long at all, the storage units were very clean and was very secure with cameras everywhere.

Roland S.  |  First Impressions 
Clasificación:
1.0

The website does not fully upload to the location. I had to go to a second location to get paperwork complete. When I got to the location, it had said RV storage but was only vehicle.

Jack M.  |  First Impressions 
Clasificación:
2.0

Someone stole my tools and there is not ligth at the parking space also for some reason and why you guys not able to pull up the video for secure cameras so not good and not safe at all

edwin s.  |  Overall Experience 
Clasificación:
5.0

I reccomend this facility and company for any storage needs

David H.  |  Overall Experience 
Clasificación:
5.0

Congenial staff willing to assist. Nice clean storage facilities.

william w.  |  First Impressions 
Clasificación:
5.0

Freddie and his staff are fast, friendly and very professional. Best I've ever dealt with in the rental and storage business.

jim h.  |  Overall Experience 
Clasificación:
5.0

The facility was convenient secure and a good value.

Sam S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Elizabeth A. 
Clasificación:
5.0

Thanks Freddie... easy and fast transaction...

Paul C. | Reservación
Clasificación:
2.0

Uhaul was unprofessional and had many hidden fees. When trying to call the local office most calls were always answered by a call service and never at the actual store intended for the initial call.

jamie m.  |  Overall Experience 
Clasificación:
5.0

This what not the original drop off location that I picked online. When I went to the original drop off location, they had several trailers there but refused to take it. Said I needed to drive it to the other side of town near a mall. So I drove to the location above and they took it no problem, but that was a complete waste of time and gas. It was down a dirt road in sketchy looking place. Really think Uhual wouldn't have such a place. The original place was 2952 N. College Ave. Fayetteville, AR 72703. Very nasty looking place.

Terry S. 
Clasificación:
5.0

Service was wonderful. I do want you to know that in our hallway, someone has just left a large broken piece of furniture and junk on the shelves. It's been there for at least 2 months.

April W.  |  Overall Experience 
Clasificación:
5.0

I am very pleased with the service and customer care with U-Haul . I have to admit I was hesitant in using the 40th location because of it being unmanned. But my Experience was positive .

TODD R.  |  Overall Experience 
Clasificación:
5.0

They told me to buy a lock and then had a lock in the storage and haven’t gotten money back or anything

Veronica T.  |  Overall Experience 
Clasificación:
1.0

Terrible all the way a round

Greg J.  |  Overall Experience 
Clasificación:
5.0

The gentleman I worked with was extremely friendly and helpful. I wish I could remember his name so I could brag on him personally.

Ruthanne H.  |  Overall Experience 
Clasificación:
1.0

I have been billed multiple times after moving out and telling U-Haul that the storage is empty. My phone calls are never taken by the actual facility, and calls are never returned. Storage sucks!

Holly Y.  |  Overall Experience 
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