Customer Reviews for U-Haul Storage at Lynnview

70 comentarios

4530 Poplar Level Rd   Louisville, KY 40213

(502) 961-8496

Horario

  • Mon–Sun
    9 a. m. - 5 p. m.
Horario especial
  • 12/9/2022 - 12/10/2022: 7:00 a. m. - 7:00 p. m.
  • 12/12/2022 - 12/17/2022: 7:00 a. m. - 7:00 p. m.
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(502) 961-8496

4530 Poplar Level Rd
Louisville, KY 40213

Servicios en esta ubicación:

Horario

  • Mon–Sun
    9 a. m. - 5 p. m.
Horario especial
  • 12/9/2022 - 12/10/2022: 7:00 a. m. - 7:00 p. m.
  • 12/12/2022 - 12/17/2022: 7:00 a. m. - 7:00 p. m.
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I had a really great experience. The truck worked great, it was clean, the staff were friendly, quick easy process. I'd rent again and recommend to friends !!

myles F. 
Clasificación:
3.0

Good service always go back

tyler A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rodney S. 
Clasificación:
3.0

While the staff here was really amazing the facility is a mess. I originally rented from Cube Smart and then Uhaul took over. When you pull in there are moving trucks everywhere and it makes it hard to get to your unit. When I was moving out I had to park pretty far away from my unit due to lack of space from uhaul trucks that were waiting to be rented.

JADE C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nahari R.  |  First Impressions 
Clasificación:
5.0

I don't see anything needing to be done.

Pamela J. 
Clasificación:
4.0

Tried calling the listed number to contact someone at this location( U-haul storage at Lynnview 4530 Poplar Level road Louisville KY) and all it does is say person not available at this time. I called several times and same issue. Went the location and the clerk says oh yeah does it all the time. Thats not good for service! Other then that had no issues at all with the transporter. I've used U-haul over the years and they are pretty much flaw- less on the condition of the equipment but its always the communication part that a hassle when it comes to talking one on one at some big city locations. Most small rural dealers are on the spot! Real customer service is what I'm used to. I know things change but do all things really need change ? Not when it comes to personal service. People seem to stick with a company because they feel like they had personal service, not personal computer service. I do like that anytime of the day you call chat with someone at the main Uhaul site. In fact I had to check with them due to the fact I had to keep the hauler longer then 10 hrs. Person on the U-haul site chat texted right back with in minutes and told me I had until 8:30 the next morning! Like I said communication is the key to great service! ¡Gracias!

JAMES F. 
Clasificación:
2.0

More focus to coustmer

sam W. 
Clasificación:
2.0

Had to wait 1hour because apparently a key to the office was not left in the lock box. Two people got in a uhaul truck and left to get a key. I'm sure it wasn't their fault but I was aggravated for having to wait for that hour. It put me behind schedule. Other than that all was good.

dennis A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio D. 
Clasificación:
5.0

Everything went great! Excellent service!!

Jacob M. 
Clasificación:
2.0

I moved out after uhaul took over. There was never trash left behind or gates left unlocked for days. Beer cans in hallway of large building for days. Masks on floor. Impossible to move large trailers around to access our unit with the rental trucks everywhere. Staff playing on golf cart with all the family there. Maybe it's uhaul standard, but disappointing service after cube smart. Plus we never needed mouse/rat traps or had roaches before. Clean it up.

LESLIE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin P.  |  First Impressions 
Clasificación:
4.0

Customer service was really helpful

Beverly T. 
Clasificación:
3.0

I was very upset that I had to go to Poplar Level from Dixie Highway to get the Dolly I ordered online from the Dixie location wasting time, gas, & money!! If a store doesn't have these things why does the website allow you to order them?!! Then I was told I could leave the appliance Dolly in the truck on Dixie since the Poplar Level store was closed I hope I won't be charged extra for this!!

Dorothy G. 
Clasificación:
4.0

I am a very satisfied customer and that is why I use Uhaul‘s kudos!

DEBORAH P.  |  First Impressions 
Clasificación:
3.0

bought a plastic cover for my bed, forgot it at the store, would like a refund, then i give 5 stars

Charles W. 
Clasificación:
4.0

El cliente no dejó un comentario.

GAIL M.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Heather S.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

tanya l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen M. 
Clasificación:
5.0

Definitely will use again.

JOSEPH G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerome B. 
Clasificación:
2.0

Was very upset that was charged after I moved out. I was with cube storage previously I made a on time pmt told them I would be moving out before the next due date. My card was retained and set up as auto. I did not give permission for this don't appreciate it. Had a very hard time getting a hold of the site Mgr hardly there didn't answer the phone to get this corrected. Not very friendly staff. Also you have too many rental trucks blocking the side hard to get through. When I got a hold of another Mgr. Told him all my concerns. He says oh well sounds like your done with uhaul won't need us any longer. That s a way to keep customers in any future things needed

DOLORES N.  |  Overall Experience 
Clasificación:
5.0

Everything was great

EDWARD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nasecah M.  |  First Impressions 
Clasificación:
5.0

I was with cube smart and y'all took over and it's been a pleasure experience with y'all service thank you so much.

FELICIA S C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

bobbie K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Virgil W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny G. 
Clasificación:
1.0

How can a company that's taking over due to the circumstances at hand be so messy?!!! I had tried to pay for my rent that (yes was LATE) with a MONEY ORDER. Because the was a late charge added to my balance I was trying to pay $2 extra but the receptionist told me she couldn't accept the money order due to the amount being the EXACT AMOUNT! I mean REALLY?!! Considering that THIS company JUST took over and the CUSTOMERS had to find out that another company had taken over by coming up to the location instead of sending out a memo to inform the customers of what happened THE PROPER WAY. Then on top of that you're not willing to give the customers a "Grace Period" so that they can get adjusted to the new company and guidelines of this new company. How you gonna start adding on late fees when they current customers don't know the new fees or if their monthly rent is gonna remain what it first was. The situation itself was quite naturally blindsiding so we didn't know what our fee/rent was or is. Then this company is SO QUICK to send "A LATE FEE NOTICE" in the mail informing the customer that their payment is past due. Just TACKY!!!

TAMMIKA W.  |  First Impressions 
Clasificación:
3.0

Fix the brakes on the front of the 26' Box truck

Richard B. 
Clasificación:
5.0

Keep friendly,professional staff that took care of us!

Robert S. 
Clasificación:
5.0

The truck needed a wash but other then that everything was good.

Yaqueze M. 
Clasificación:
3.0

i would have like to have returned the vehicle after used, but the place closed before seven pm. and i had to return it the next morning. other than that; it was an ok experience.

lillie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonisha B. 
Clasificación:
5.0

Great

Lea C. 
Clasificación:
3.0

El cliente no dejó un comentario.

CRYSTAL M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven E. 
Clasificación:
1.0

The people at this store were amazing with all things considered. They seemed to be adjusting as best they could considering uhaul is so disorganized. Worst service experience I have ever had. Two stores did not have the equipment I reserved. The second one was arranged by uhaul themselves. Part of the time I paid for was used by the stores to find my stuff. My truck had glass and dirt in it. I had to extend my time because the materials I requested were unavailable. I was also charged a hold fee for each time they did not have the things I requested. Then the customer service representatives were sarcastic and dismissive of everything I said. A $65 expensive ended up costing over $200 and I will never use this company again. I will tell my friends never to use them.

Kandace B. 
Clasificación:
3.0

Lookin for new storage. I was paying $91. Now you up my payment to $125. That is not in my budget. $100 was how much I want to pay. $34 dollars increase seem very extreme.

ROBERT S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSE P. 
Clasificación:
4.0

Trailer had a blow out but uhaul had it taken care of and me back on the road.

David K. 
Clasificación:
2.0

Very displeased with the amount of truck blocking all entrances and doors. It's complete dysfunctional.

JADE C.  |  First Impressions 
Clasificación:
1.0

Truck was reported stolen.. never was put in the computer til I returned it.. cost me a little more because of it.. Luckily I didn't get pulled over and go to jail. They have the trucks locked up, so for them to report it stolen when the mistake was on them, scared me enough.. If I had went to jail, I been really upset..

TINA K. 
Clasificación:
4.0

Very friendly in the uhaul location. However customer service over the phone is not trained well and gives multiple different answers.

Devin F. 
Clasificación:
5.0

They worked with us until they found us a truck for the day & time we needed. They were very professional & diligent in making sure our needs were met.

Theresa D. 
Clasificación:
3.0

The employees were nice. They did their job well. The truck was in poor condition. The brakes feel like they are going out. It would be dangerous to use that truck for a long trip, full of whatever. Thankfully, we only needed it for a local 20 mile round trip job. Additionally, the outside had scads of deep scratches all the way around. Just curious, why these things were not fixed?

Chris W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jona B.  |  First Impressions 
Clasificación:
3.0

The staff was nice. Bring a second driver because parking is limited and you dont want to leave your vehicle there very long because of towing issues.

Trinity M. 
Clasificación:
5.0

Easy Drop off process.

Douglas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim F. 
Clasificación:
4.0

Did not have equipment available even with reservation.

Travis P. 
Clasificación:
5.0

Terisha was amazing. We could tell she and her staff wasn't having the greatest morning due to customers not returning vehicles on time, but Terisha did the best she could multi-tasking between myself and another customer. And when she saw a customer hadn't returned the pickup truck we were there to rent, she upgraded our vehicle at no cost. We had excellent service, and we will return as customers.

Charice J. 
Clasificación:
4.0

El cliente no dejó un comentario.

JON L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

RICTER K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TARA S.  |  First Impressions 
Clasificación:
5.0

No comment

Christopher I. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICKY C.  |  Overall Experience 
Clasificación:
5.0

I was most impressed with the numerous fire extinguishers located within the facility

RANDALL D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

NYDIA V.  |  First Impressions 
Clasificación:
5.0

I moved into a Cube Smart and now it has become a UHaul property….I am looking forward to the same good service

JILL H.  |  First Impressions 
Clasificación:
5.0

James was very helpful and friendly. He takes pride in his store. Very knowledgeable.

JOSEPH G.  |  First Impressions 
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