Comentarios del cliente para U-Haul Storage at Baseline Road

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Testimonios de recientes clientes de U-Haul Storage at Baseline Road

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Sarah E. en

Grado:

I have used Uhaul trucks many times over the course of the last 25 years or so and I decided to try Ubox for my most recent move from Colorado to Arkansas. Other than the actual drivers who delivered and picked up my box as well as a couple of customer service agents, THIS WAS A HORRIBLE EXPERIENCE!!!!! The first issue started when my box did not ship on August 30 like it was supposed to. I was travelling and did not have internet access to check on my order. I spoke to someone on the morning of September 3 who told me that Ubox could not find a shipper for my box and that the box had not shipped yet from Denver. I called later that day to be told the same thing. Neither agent could give me any further information nor could they provide me with contact information for someone at the actual location where my box was being stored. I was told that I would receive a call from the location manager in Denver to see what the issue was and never received a call. I called again the next day, the 4th, and was told that it had, in fact, shipped on the 3rd despite the incorrect information I received from TWO different people on the 3rd. The second issue is that the WRONG credit card was charged on 2 of the 3 charges throughout the process. I had changed this card info online about two weeks before the first charge. On September 6, I spoke to Tina who was able to correct the first charge of $202.49. She assured me that all other charges would be charged to the correct card (Discover). My box was delivered the following day, the 7th, and my credit card info was not visible on the machine provided by the driver so the last charge was (again) charged to the wrong card (Mastercard). As soon as I received my email receipt, I noticed the wrong card was used so I called immediately to get it corrected. I was then bounced around to 3 different people on that call alone and, again, was told that a manager would contact me. I didn't get a call but was able to reach that manager at the number I was provided by the agent (when other agents told me there WAS no direct contact info for the managers). She took care of the charge immediately and was very pleasant and apologetic. I called AGAIN on September 9 because I STILL had not been contacted (as promised) by the local Denver manager to correct the first charge. (I DID receive a call but Jorge only said to "call the store" and did not leave a direct number to call. All previous attempts to call the store were forwarded to customer service). I was told the manager, Rich, was on vacation the whole week and that George (assistant manager) or Ann (executive assistant) would call me asap. In fact, Rich's first day back from vacation was the 11th which is when I finally was able to get a hold of someone at the actual store. ALL previous calls had been forwarded to customer service with NO option to speak to someone live at the location. I explained the situation to George (the assistant manager who answered the pho

Theodore C. en

Grado:

Great service. I was not there on the pick up...but it came right on time. The delivery was actually able to scheduled earlier than planned which was nice and the young woman who delivered was so nice and helpful. She the only person I met in the process...but an amazing representative for the company! Wow.

cathy V. en

Grado:

El cliente no dejó un comentario.

Alex B. en

Grado:

Overpriced

michelle s. en

Grado:

The people here were amazing and went way beyond to help my husband and I.

Sherrill M. en

Grado:

Service was EXCELLENT! Ju was very accommodating and worked with us! I will definitely recommend UHAUL to friends and family.

Ken B. en

Grado:

El cliente no dejó un comentario.

Sharecka D. en

Grado:

Everything was great

dean T. en

Grado:

El cliente no dejó un comentario.

Abigail S. en

Grado:

My local uhaul location was very helpful, however the national call center was the most frustrating customer service experience I have ever experienced. I routinely had to wait on hold for 30+ minutes before speaking to anyone and then when I did speak with a representative they seemed nice but very poorly trained. Each time I called I was given completely different and conflicting information. I was also frequently transferred around departments due to lack of knowledge and was disconnected multiple times during these transfers, which required me to start the entire process over starting with another 30min wait while on hold. When making my reservation I mentioned the TV special to have a free month of storage and the lady making the reservation could not figure out how to add this to my offer (even though I could have done it myself by making the reservation online). She told me my local office could add this on. They could not. I called the national call center numerous times to have this fixed. There were no records of my conversation during which I made the reservation. No one had any idea how to remedy the situation. Finally my local uhaul location refunded the money and simply took a hit for the lost revenue. I would NEVER recommend uhaul UBoxes to anyone.

aaron c. en

Grado:

Nicholas was the best. Very informative and patient. Great Customer Service skills..

Sharon V. en

Grado:

Jue was wonderful - very polite, helpful and extremely nice. Courtney was just as great - always available, answered all of my questions. What a great staff! Thank you for a good experience. .

Tywania R. en

Grado:

He glad polite and nice

Davis P. en

Grado:

Great Customer Service, very friendly and knowledgeable staff, willing to go above and beyond.

Sonya L. en

Grado:

Constantly sending me emails and text statin I owed for my storage when I removed my items before my time was up. I actually called the day I removed my items to report broken glass

edna j. en

Grado:

Warm welcome

Matthew M. en

Grado:

Why do I need to give 3 cell phone numbers and two different addresses?

Harold B. en

Grado:

My experience was excellent. The facility was conveniently located and easy to access.

joyce h. en

Grado:

I loved knowing that my things was well secured and was inside the building versus those are outside. If it rains and you're needing something out of your storage, you're not standing outside.

Pearl L. en

Grado:

Staff was EXTREMELY KIND, HELPFUL, and helped me with all of my issues... awesome ppls.

alicia c. en

Grado:

I rented for 1 month paid up front moved out before the next date of charge. I was still charged a late fee twice the people tried real hard but he service was horrid for 1 month of business prepaid.