Customer Reviews for U-Haul Storage at Andresen Rd

6,252 reviews

2460 NE Andresen Rd   Vancouver, WA 98661
(At the stop light where NE Burton Rd ends at Andresen Rd, Near WinCo and Living Hope Church)

(360) 695-7637

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(360) 695-7637

2460 NE Andresen Rd
Vancouver, WA 98661
(At the stop light where NE Burton Rd ends at Andresen Rd, Near WinCo and Living Hope Church)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I came to return the trailer that I rented and the staff was rude to me I tried to park the trailer to where it was convenient for them to just load the trailer but there was other U-Haul equipment parked in the way that was blocking the driveway from driving through so that I could drop the trailer off then they asked me to back the trailer up and I know I'm not going to back up a trailer in their parking lot that's a liability based on me and I will not put myself into that liability.

FREDRICK THOMAS 
Rating:
5.0

Customer did not leave a comment.

Adam Conley 
Rating:
5.0

Customer did not leave a comment.

Ken Richarson 
Rating:
5.0

Clean the outside of trucks and vans. You run an excellent business. Thank you for your services.

Dimas Diaz 
Rating:
5.0

GM Ashley is the best!

Cassie Houck  |  Overall Experience 
Rating:
5.0

Ashley is amazing. She was responsive and could make decision and get stuff done. Truly always had someone to help me and felt very taken care of. She is an asset

Corey Scholibo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raean Henson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HASEEB YUSEF 
Rating:
5.0

The straps on the car hauler CAME UNDONE!!! One was frayed so short we had to let air out of a tire to work. But the cranks loosened and should not be able to. I use this type of crank routinely for loads so I'm sure they were engaged sufficiently. Tire size was modest to small. Thankfully the chains were on the axel so it stayed in. We did let the person at return know about this. The staff seemed excellent. But this could have been a big accident.

Ginger Kathleen Coombs 
Rating:
4.0

Customer did not leave a comment.

Ricko rieuo 
Rating:
5.0

Very nice & helpful staff

Detrik Blue 
Rating:
1.0

I paid way more than I should have and I am very pissed off. Now yall left me broke

Jami Palmer 
Rating:
5.0

Customer did not leave a comment.

Jacob Cleary  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RAED IBRAHEEM 
Rating:
5.0

The customer service was the besever usually there is some kind of issue and this no different other than the processional way it was handlrd . I came in . No reservation received promt service but the employee was struggling every step of the computerized I put of information which category was to be chosen then in walks this obvious person of experience who politely stated she would take over for the employee as she had not been trained yet and in tenbminitrs cash given we were out the door and looking for truck in location was told we would find and surenkough it wasbthere. I was told when returning truck just make sure gAs was in same amount as when we took truck. Well made two loads and returned locked truck put keys iñ drop box and the next morning same friendly professionalism was give when gone. Cash back for deposit. It was so suprisingly smooth when I unpack storage hopefully in two weeks then I will use same lkcatione wast

Phillip Kresek 
Rating:
5.0

Customer did not leave a comment.

Daniel Evans 
Rating:
5.0

Customer did not leave a comment.

RICHARD DiPALERMO 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS HENDRIE 
Rating:
3.0

Had some young kid who looks like he hadn’t showered in six months, enter in my information with barely enough knowledge on how to use the company computer. Upon receiving my truck keys, he did not instruct me very well on where to return the truck. He then stated returning the truck is easy. Just download the U-Haul app. Have a great day. When I returned the truck, I used the app and it did not provide any of my rental information. I had to use the 24/7 chat to communicate so that they could add my information to the app which makes me believe he did not enter the information correctly on his half at the location. Overall the truck worked very well, and was returned in a timely manner, but the kid helping me seemed very careless, and non-knowledgeable

Matthew Huerta 
Rating:
3.0

The van I got had damage to it but it didn’t effect anything and they already had it noted in the system

Stephen Harper 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Peterson 
Rating:
4.0

No profanity behind the counters

JOSEPH STENSRUDE 
Rating:
4.0

Customer did not leave a comment.

Jim Parker 
Rating:
3.0

Customer did not leave a comment.

Kelie Mcintyre 
Rating:
5.0

Customer did not leave a comment.

Sean Hughes 
Rating:
5.0

Customer did not leave a comment.

Stephen Trejo 
Rating:
5.0

Justen, the trailer technician, went above and beyond to help me with my trailer rental. He was super helpful, very knowledgeable about trailers and wiring and helped me when my brake lights weren’t coming on. He knew right away that I had the wrong harness adapter and got me sorted out with the correct adapter. Give this man a raise!

JAREN JACOBS 
Rating:
5.0

Only thing odd was getting a text after I left the place, asking me to confirm the license plate number. I would think the U-Haul staff that hooked up the trailer could do this.

Mark Watson 
Rating:
5.0

Probably the most efficient U-Haul location I’ve been to

Nicholas Bekken 
Rating:
5.0

Despite their best efforts, the employees that assisted me were perfectly competent in every aspect. Ashley, the "General Manager", is a kind and courteous woman in every sense of the word. Truly a brilliant example of a "General Manager" if there ever was one. I did not feel under duress for even a second! Unfortunately, I feel the same cannot be said of the "Trent" at the counter, whose hair simply should've been more vibrant. His status as not "General Manager" is clearly the right choice until that hair is under control i.e more vibrant as previously stated. The dog was easily the best part, and should be given a raise post-haste. Though shes a bit greedy for attention in my opinion. Perhaps her owners should give her move love and treats. Overall. It was alright.

Eric Renner 
Rating:
5.0

Customer did not leave a comment.

eraina taylor 
Rating:
2.0

The $ 19.99 per day as advertised on the truck was and still is a lie. U-Haul charged me way beyond that.. I thought that the price should have been for 2 days. 39.98 + My 200 miles driven. maybe $50.00.- and the Insurance for 2 days was told $22.00 for two days. So My total should have been only $111.98. but Instead U-Haul charged me $200.00 !!!!! . Almost twice the cost it should have been. of course my cost for the gas also was for 200 miles was ( $66.00 )

VICTOR WIEDEMANN 
Rating:
5.0

Customer did not leave a comment.

Lawrence Haney 
Rating:
5.0

Theres got to be a faster way to get thru the u-haul trailer rental process for a walk in - have you timed or benchmarked it? Staff was super fast but the process is cumbersome - hope you have someone working on speeding up your transaction velocity…(the term “transaction velocity” is copyrighted to H.Yusef and used with his permission)

HASEEB YUSEF 
Rating:
5.0

Customer did not leave a comment.

Hector Martinez 
Rating:
3.0

Staff are unfriendly, rude, and don't accept responsibility for Uhaul caused errors. Find another lication.

Sandi Kohlmiller 
Rating:
5.0

Customer did not leave a comment.

Frank Barsted 
Rating:
2.0

Upon returning the equipment the employee was not very friendly and very unapproachable if that is a word. I also had been pulled over driving the uhaul I rented because it did not have a front license plate. I told the employee this and he did not seem to care one bit or offer an apology just nothing. Which I thought was very rude and not at all professional. So that just ruined it for me and that location. I hope he doesn't reflect the company's attitude because they kind of have cornered the market on rentals for moving so having the choice of going somewhere else is not an option but definitely not back to that location.

Mike Gentry 
Rating:
5.0

Customer did not leave a comment.

Steven Dignan 
Rating:
5.0

Customer did not leave a comment.

olga vazquez 
Rating:
5.0

Customer did not leave a comment.

Karen Day-Lyon 
Rating:
1.0

Horrible experience

Umit Isik 
Rating:
5.0

Customer did not leave a comment.

Brett Speakman 
Rating:
5.0

Customer did not leave a comment.

Chris Arbacauskas 
Rating:
5.0

Customer did not leave a comment.

Linda Fierst 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Hatch 
Rating:
3.0

Gas tank was less than 1/8 full, we had to get gas before even driving it home to pack it up. We also had to return it to the same location even though we were moving to a different state. All of the employees were very nice and helpful though.

Kristin Keeby 
Rating:
5.0

Customer did not leave a comment.

Joseph Baggio 
Rating:
5.0

Customer did not leave a comment.

Isabel Cordova 
Rating:
5.0

Customer did not leave a comment.

Robert Haskins 
Rating:
1.0

1. I made my reservation by phone, directly to the facility, and had to call twice, requesting for my confirmation. I never received any confirmation, only to arrive from out-of-state with a full U-Haul trailer and no reservation on file. As a result, I had to pay more for storage which was the only one available, because the one I reserved wasn’t available. The situation wasn’t handled professionally. 2. Too many times I waited in line 30+ minutes to be helped. Clearly, they do not have enough staff members to help when more than one customer comes in at a time. 3. I heard too many times, that their computer systems were not operating properly. Computer systems or customer service?? The staff is nice, just not well organized or properly trained. Customer service skills needs great attention for improvement. Unfortunately, I cannot recommend this location.

CAROLYN ELLIOTT  |  Overall Experience 
Rating:
5.0

Nothing… love these guys!

Karen McKnight 
Rating:
5.0

Employees are always helpful and efficient

KELLI DUBAY 
Rating:
4.0

Checking the trailer back in was impossible. I followed the directions for checking it in, and the app made me create a profile before I could move on. Once I created it, the profile wasn't linked to my rental, so it didn't have a place to check back in. There was no QR code to scan for eady check-in. I will never try to return uhaul equipment outside of business hours again. That was a nightmare. The only great thing was the customer service I received.

Jennifer Davenport 
Rating:
2.0

The truck was in poor maintenance. The windshield visors are broken, the tires are slick. The windshield wipers were worn out. The tire alignment was off and the truck kept pulling off. It was clean though.

Timothy Britton 
Rating:
4.0

Personnel knowledgeable and helpful.

Gerald Schwanke 
Rating:
5.0

Customer did not leave a comment.

Joseph Erra 
Rating:
5.0

Customer did not leave a comment.

Julie Lord-Sunamoto 
Rating:
4.0

Friendly quick and helpful, however when providing me the truck he crashed it into some tow hitches.

Alexander Rome-Dulleck 
Rating:
5.0

Customer did not leave a comment.

Chase Foster 
Rating:
3.0

Truck had less gas then I was told, cab wasn’t clean, and when I opened the back of the truck there was soda spilled and some garbage in it

Cade Rochon 
Rating:
5.0

Customer did not leave a comment.

Lovell Travis 
Rating:
5.0

Customer did not leave a comment.

Forrest Dunbar 
Rating:
4.0

Customer did not leave a comment.

Chuck Rodgers 
Rating:
3.0

The guy at the front desk constantly complained about how "shitty this fucking system is," because he could figure it out so the manager had to come help him. He had numerous blow ups.

Andrew Johnson 
Rating:
5.0

Ashley F. and her crew as usual always helpful.

Glenn Wekony  |  Overall Experience 
Rating:
3.0

Extremely Disappointed. Called U haul in Vancouver WA to rent a 12' Covered trailer. Was told they had to transfer the call?? Waited 5-6 minutes on hold. Was able to rent a trailer. They said it would be available in 2 hours for $152.00. I thought this was pretty high for a 6 hour rental. Previously it had cost about $40.00. They explained this was a 1 way rental. Okay, I need the trailer. Showed up to pick up the trailer and the folks at the counter stated this would be $260.00. Started to have issues with this. Still needed the trailer. They gave me lots of excuses why the bill went up $110.00. Finally stated if I paid by credit card they could knock off $60.00. At $200.00 this was still almost $50.00 more than I was originally quoted. Told them I wanted to drop it off in Long Beach WA 98631. They let me know there was not a U Haul drop off in Long Beach. I let them know there are actually 2 drop offs within 6 blocks of each other. They said call 877-216-8269 before you drop off and it should be fine to drop off at either location. Okay, I took the trailer. Received a phone call about an hour later letting me know I could either drop the trailer off at Longview WA, 1.5 hours from my home of Gearhart OR 1 hour from my home. I let them know that was not going to work. I then stated my contract said I could drop it off in Long Beach. She said my contract didn't state that, but I could have the trailer until Saturday the 27th but it had to be returned to Gearhart OR. I told her this was not going to work. Because I was walking into a meeting I had to disconnect. The trailer is parked at my house unhooked at 805 North Head Rd. Ilwaco WA. I will either drop it off as scheduled in Long Beach WA or you can come and get it. How would you like to proceed? As I stated earlier, Very Disappointed, U haul did call me to straighten out he drop off location. I was able to drop it off in Long Beach as planned. Thank you. Doug Knutzen, President Surfline Property Management PO Box 549 Seaview WA 98644 360.244.2720 dougknutzen@gmail.com

DOUG KNUTZEN 
Rating:
5.0

Customer did not leave a comment.

Bill Sewell 
Rating:
3.0

Customer service barely on par.

Derek Stabell 
Rating:
4.0

However ratchet straps were tangled and knotted. Had to be opened before using. Should be checked when equipment is returned before renting tow dolly again.

Lewis Sutton 
Rating:
3.0

Never enough customer service reps to help the customers quickly. Always have to wait because they have so much to do. Maybe analyze your busy times and add some additional people to move the customers through the process more quickly. When they are available, they know what to do and are professional. This location rents storage and trucks and associated items(hand trucks, dollys, moving blankets etc). They also sell tons of moving supplies. This is a busy location.

Patricia Jones  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lakesha Kennedy 
Rating:
5.0

Ashley the general manager there goes above and beyond for her guests at U-Haul! If I could give 10 stars I would 10 out of 10 I recommend she listened to me she helped me and!!!! Thank you for everything again. I truly can’t thank you enough

LAUREN TERRIS 
Rating:
5.0

Customer did not leave a comment.

Mark Sprague 
Rating:
5.0

Customer did not leave a comment.

Steve Barnes 
Rating:
5.0

Customer did not leave a comment.

Genoia Boucher 
Rating:
5.0

Customer did not leave a comment.

Luis Padilla 
Rating:
5.0

Nothing, very pleased eith my experience .

Yvoonne Mancini 
Rating:
5.0

OK, rated based on past (always good) experience. I night dropped this time. My only comment / recommendation would be for a designated night drop spot. I am comfortable backing a trailer into a spot, but many people aren't and that left a slalom course to get through.

CHRISTOPHER GIANATASSIO 
Rating:
4.0

Customer did not leave a comment.

Larry Peters 
Rating:
4.0

Customer did not leave a comment.

barbara legge 
Rating:
1.0

Customer did not leave a comment.

MELISSA WALLACE 
Rating:
5.0

Good service thanks 👍

J CHIPRES-MADRIZ 
Rating:
5.0

You all were awesome. Had a problem with the app. Said my phone # and email was incorrect. I changed my password thinking that was the problem but I still had a problem signing in.

Donna Luenbert 
Rating:
5.0

Customer did not leave a comment.

THO NGUYEN 
Rating:
5.0

The lady at check-in was so helpful, professional and polite!! Smooth process that made it a pleasant experience!!!

Steve Barnes 
Rating:
4.0

You held originaly 90 something dollars. But charged me officially 74 dollars emediatly making me 88 dollars negative on my account and still have not recieved my 90 something dollars back. Poor lack of planning. Really messed up to screw your customer over like that and not wait to charge me until I've received the original income.

Douglas Kaiser 
Rating:
3.0

Fill the gas tank and have the client refill it before returning it. Getting the truck with a quarter tank means your first stop is the gas station and you have to guess how much gas to put in. Getting a full tank would let you get your job done first and then fill the tank without guesswork. Either that or credit customers for putting in more gas than they started with but really the first option would be much cleaner. Also, if I haven't requested blankets, cart etc. don't take up my moving space with your stuff! For me to have to work around your sales materials is not helpful and means I don't have free or full use of the space I am paying for!

William Culbertson 
Rating:
5.0

We originally booked the uhaul for one day, but unfortunately we were unable to complete our move in one day. Thank goodness the uhaul store allowed us to keep the truck overnight and into the next day, we are very thankful for that!!!

Shannon Miller 
Rating:
5.0

To whom it may concern, my name is Elizabeth. The bash my unit was 202 I was supposed to have gotten my money back on the card because I had help moving my stuff out but there was no money on the card what is up with that please call me at 7028176212

Elizabeth Bash  |  Overall Experience 
Rating:
5.0

Not a thing, you’re really good

JAIME RANGEL 
Rating:
5.0

Cara Quinn was exceptional in her professionalism and courtesy. Thank-you!

Robert Wharton 
Rating:
4.0

Can't find my storage unit to pay online. Have left several messages but still not able to use the internet to make my payments on my storage unit

DAVID WORKMAN  |  First Impressions 
Rating:
5.0

Customers parking ?

JANE CHARGUALAF 
Rating:
5.0

Always great service and have equipment that is needed! Thank you and keep up the fabulous customer service.

Steve Mccorvery 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ANDERSON 
Rating:
5.0

Customer did not leave a comment.

KAT DIAZ 
Rating:
5.0

Great customer service and friendly.

Ben Van Winkle 
Rating:
5.0

This was a GREAT experience. Thank you!

debbie mulligan 
Rating:
4.0

Customer did not leave a comment.

shane morgan 
Rating:
4.0

Customer did not leave a comment.

Alexandra Jakubowski 
Rating:
5.0

Customer did not leave a comment.

Trina Greenfield 
Rating:
5.0

Everyone was really nice!

Samuel Walker 
Rating:
5.0

Customer did not leave a comment.

VALERIE ORTEGA  |  Overall Experience 
Rating:
5.0

Had some tricky things to work out with a trailer hitch, and this site was able to work it out. They helped me keep to my timeline.

Steven Konold 
Rating:
5.0

Customer did not leave a comment.

Li Wang 
Rating:
5.0

Keep up the great work!👌

alice king 
Rating:
5.0

Hire more people, this location is so busy. I comprehend the tasks they do. It takes time. In thankful for their dedication.

Neil Paragas 
Rating:
5.0

Customer did not leave a comment.

Juanita Farrell 
Rating:
5.0

Customer did not leave a comment.

Serenity Quiggle 
Rating:
5.0

Clean, quick, and always accessible.

Jessica Simonson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL DUNN  |  Overall Experience 
Rating:
5.0

Nothing bad comments all is good

Teresita Fowler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Wilson  |  Overall Experience 
Rating:
5.0

Ashley the store manager @ Andersen Vancouver, Wa location is Amazing!

Tara Peterson  |  First Impressions 
Rating:
5.0

Manager and staff all very helpful.

PAUL DUNN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TROY HART  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tri Quach  |  First Impressions 
Rating:
5.0

Everyone is ready to serve and helpful. Thank you for your patience and time to serve me. Remember Jesus loves you and be safe.

kinsey Lupe Price  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSHUA BOWEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MA LOURDES Tulin  |  First Impressions 
Rating:
4.0

Except for late fee and the price of the storage it was great and maybe longer hours some people work late hours and can't get there before 10

Wendy Glessing  |  Overall Experience 
Rating:
5.0

Excellent customer service! Thank you Ashley!

Alan Garcia  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TERRELL SAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia Cano La Scala  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eric Ault  |  Online Move In 
Rating:
1.0

The unit was filthy and the grounds unmaintained. The seal on the roll up door was trashed and allowed piles of dirt to blow in all year onto my items. The key cards often did not work, nor did the alarm system on the unit. The pavement outside the unit was sunken allowing water to pool.

Erica Myers  |  Overall Experience 
Rating:
4.0

The Manager at this location was an amazing young lady. She went above and beyond to make sure that I was taken care of.

MICHAEL SHIMA  |  Overall Experience 
Rating:
5.0

Extremely helpful and friendly staff, just moved out of the area.

Danielle Riffel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHARI FIELD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Holsman  |  Overall Experience 
Rating:
5.0

Staff was very helpful in getting us set up with the moving van and closing out our rental unit. Would certainly recommend.

MICHELLE IRIS YO ROWLAND  |  Overall Experience 
Rating:
4.0

I thought I was locked out of my unit. It would be very helpful to have a sign as to where to check in and check out. I was outside for 10 minutes at night in the dark feeling unsafe around 9pm, because I wasn’t properly explained to check in on the right for my unit and then the left to get the door to open. However; the next day an employee helped me learn the routine and gave me a card on top of the access code. The lady before her decided to check another lady out when I came back the next day to simply ask questions about my storage unit and while I was in line, she went to count her on till and expressed “I need to get out of time of here today” this way yesterday on the 3rd. She told me directly she would check out another person before me. When I was simply in-line to ask questions. I am on a time limit as everyone else, but her customer service was rude. I told her I was in line first, and just gave a question. politely another lady helped me learn the proper way to check in and check out in less than 5 minutes. I have booked online and understand they may have thought I was there to book in person, but it is polite to check with the customer in line first, as I usually let someone go before me as a grocery store ect. I explained to the employee who actually cared that I was outside at night with people loitering and I was afraid and just didn’t want to be locked out of my unit. I am so thankful for her! She had long dark hair, and I didn’t get her name unfortunately but am so thankful to her as I needed to get to work by 6am the next day and she was so understanding.

Alycia Bellisle  |  Online Move In 
Rating:
5.0

Over all good experience if you keep the conversation with the people at the Uhaul simple the overall process will be done fast. Would recommend for all services.

JUSTIN CHIQUITO  |  First Impressions 
Rating:
3.0

I received several phone calls telling me that there was something leaking in my storage unit. The uhaul employee demanded I came down to verify nothing was leaking late on a Sunday afternoon. After driving 30 minutes to discover that NOTHING IN MY UNIT was leaking I was rather irritated. I told the employee that I have NOTHING in my unit that could leak. I was told that they looked inside my unit and seen buckets and containers that could possibly have Iquitos in them. I know what I put in my storage unit and I know there was ZERO liquids in my unit. I don’t remember exactly how many phone calls I received about my unit leaking and after checking every time I found NOTHING that was leakable in my unit.

Todd Willburn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Desiree Ramirez  |  Overall Experience 
Rating:
5.0

Shaun was very helpful in resolving my storage account.

ANDY CHOATE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger Fullerton  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Samantha West  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ZACHARY GLUNT  |  First Impressions 
Rating:
5.0

Very professional and accommodating!

Aziz Moradi Rashid  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gracie Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Breanna Wake  |  First Impressions 
Rating:
5.0

In one word, EXCELLENT! The staff was super friendly and accommodating. The manager was just as eager to make my move stress-free as the associates were, which is not that common. I have nothing but respect and great things to say about this location. They made storing with Public storage feel like you are being taken advantage of, and when can you rent a truck from there OR have everything you need for your move? Just fantastic!

jonathan roberson  |  Overall Experience 
Rating:
5.0

Super friendly and helpful staff! The lot can get a little crowded at times, but that is just because they probably have everything you will need!

ANDREW CASE  |  First Impressions 
Rating:
3.0

Water leak in first storage locker, which made me have to rent another large unit, no small ones available

Edith Jenkins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donald Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Elliott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynn Brekke  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gwen Goforth  |  First Impressions 
Rating:
4.0

Just way too expensive

Valerie Low  |  Overall Experience 
Rating:
1.0

How do you rent a truck for a one way drive that is over 1000 miles with bad brakes. Brakes can be measure and it could have killed me my daughter and my 2 year old granddaughter. Complete nightmare from start to finish.

Samantha West  |  First Impressions 
Rating:
5.0

Everybody and everything felt safe and very nice if I ever need to use a storage unit again or U-Haul truck I will be using them.

jessica Crawford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather Howard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle eoff  |  Overall Experience 
Rating:
5.0

very nice and helpful employees at every step

Michael Ward  |  Overall Experience 
Rating:
3.0

It was a nice unit for some belongings, but even just having my stuff in there for 2 months there was rat poop on everything including my wedding dress and baby items. I threw away so much out of disgust. I can't recommend storing these kind of belongings here. Only things that can be sanitized very well afterwards.

Shonney Pantoja  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Indraneel Dutt  |  Overall Experience 
Rating:
5.0

It was a lot of work for us, but the staff and equipment was really good.

Andre Ney  |  Overall Experience 
Rating:
5.0

The only thing that I could recommend is more moving carts.

Linda Broderick  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Kendall Heidegger  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Larry dangremond  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ADAMS  |  Overall Experience 
Rating:
1.0

Horrible horrible!!!! They refused to stop socialising I came in to find \ get my lock they told me go ahead and figure it out! They guided me by telling verbally to the wrong building couldn't get in I asked for help 3 time know one showed me! I said it was as if it was a problem for them to get up and stop talking to each other to help me find the billing book That I need to do the end and my lock So my husband looked at the map and found it himself The word Too lazy/busy with nobody was in there other customers I did is To get up and try to help me And I had to figure it out myself after an hour later we found the right one!! They were horrible horrible horrible! I am under the impression that when you have a job it's your job to communicate with the customers help the customers And tell them/show them how to Get into there unit not just sit Any ice cream i Especially when the customer is really struggling

Ciara remines  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

SHARON CRAFTON  |  First Impressions 
Rating:
5.0

Trent, Kiah and Austin were extremely helpful

Glenn Wekony  |  Online Move In 
Rating:
4.0

I just wish you guys would answer the phone a lot quicker than you do

veronica chastang  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

COREY TROIANI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patricia higginbotham  |  Overall Experience 
Rating:
5.0

Customer service was EXCELLENT!!!

David Peterman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominic Austin  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Sarah Krohn  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Barbara Duren  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

addison yamasaki  |  First Impressions 
Rating:
2.0

I was rented unit 025. I wasn’t told there would be continuous dirt falling from the ceiling crevices all over my belongings. First noticed this about 1/2 year in. Was suggested that I could relocate to another unit, but at my own expense of a rental truck and manpower. So all I took them up on was a plastic cover for my Ikea mattress, which was already soiled by the dirt falling. Also there was one spot on it indicating something wet dripping from the ceiling, onto something else, before landing on the Ikea mattress. When moving everything out, there was evidence of a moisture issue toward the back of the unit, on boxes in that area. And I brought a hand broom in hopes of brushing off all the dirt from the boxes & bins. That proved to be too time-consuming to continue throughout the move, if we wanted to complete it in a timely manner, so as I organize all of it in it’s new location, I’ll have to wipe down the bins & box tops. Very disappointed.

DIANE CLARK  |  Overall Experience 
Rating:
5.0

I have always had the best service at the Andresen U-Haul. The staff is amazing. The storage unit was great. Every time I've rented a truck, great service. I don't know if I could say enough nice things about them. I recommend them to anyone who asks. Absolutely the best.

Jackie Hendricks  |  Overall Experience 
Rating:
3.0

I moved out on the 11th. Told the official UHaul employee who saw the empty, cleaned out storage and said I was all good and I asked if I need to let the office know I'm out and he said no and that he will let them know. Then I get a call that my rent is due ( told her I moved out in the 11th)and on this questionnaire it says I moved out on the 29th!?!?

Melita Cedarholm  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keith Sinnock  |  Online Move In 
Rating:
5.0

Been with uhaul off and on for several years and have always had a good experience

Lorina Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorthey-Anne Romero  |  Overall Experience 
Rating:
5.0

Moved from Southern California with a fully loaded 26 footer. Was not sure if the size unit I chose was going to work - it didn't. It was obvious that I was going to need a bigger space. They were able to shift me to a larger space with no problem. Plus once I get settled and have time to go through what is in my storage and eliminating excess, I can downsize with no issues should I decide to do so. Flexibility is real important and having options is also important. Thanks for everything.

Wendy Jansema  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANET ECKENWILER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GARY VANCE  |  First Impressions 
Rating:
5.0

VERY IMPORTANT PLACE I WILL LET MY FRIEND FAMILY KNOW ABOUT Y'ALL

jackie fluker  |  Overall Experience 
Rating:
5.0

I always use this location if I need storage and/ or a truck. They have always been very courteous and professional. I also have recommended them and will continue to do so.

RAEAN HENSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crishuana King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trinity EnrightCooper  |  First Impressions 
Rating:
5.0

There may have been some bumps along the way, but management and Robert made everything work out and end smoothly!

JOHNATHAN ROBERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBORAH JEAN BEEKS  |  Overall Experience 
Rating:
5.0

I really think you need to light on inside of units.

Dee Castellano  |  Overall Experience 
Rating:
5.0

The staff is friendly but the person who says she owns it has no customer service skills. Just think she could use a little training. The rest of the staff is very nice, not going to let one person ruin a 5 star place.

JEFF Houston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEATH TARROW  |  Overall Experience 
Rating:
2.0

Rent elsewhere

Robin Stallings  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renae Burson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrah Arruda  |  Overall Experience 
Rating:
1.0

They double charge me and I had to pay 35 bucks late fees because of this happening then it's taking long for them to return. Every time I don't have the money in my account that's a 35 charge.

Veronica Moore  |  Online Move In 
Rating:
1.0

My entire experience with storage and truck rental was horrible and almost criminal on there part.

Diana Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demitria Herron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lee Jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mona Watson  |  Overall Experience 
Rating:
4.0

Thank you for your help

Margo Gibson  |  Overall Experience 
Rating:
3.0

The facility is great as well as the customer service there.. I am just not happy on how you make a reservation on line for a unit expecting to get that one when you get there with that price and you get something completely different for more money. The gal that checked me in stated they didn't have that one available. So why did I reserve it in the 1st place ? It was significantly more expensive than the one I reserved. This is the reason I only kept it for a couple months before moving my stuff out. Not happy about that as I did try to email a manager and have yet to receive a response and I moved my stuff in in October 2021. And it is now December 2021.

Nicole Miller  |  Overall Experience 
Rating:
4.0

My problem is that there were frequent problems in accessing the unit using the TouchPad. Really aggravating

Shirley Waltz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEATH TARROW  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kathy rayburn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

efrain torres  |  Overall Experience 
Rating:
5.0

I must say, I honestly feel so very satisfied with the experience I had at this facility. The people working were friendly, helpful, but I was very impressed while standing in line with 10 people in front of me, the manager Brittany was keeping things moving smoothly by controlling everything and everyone with knowledge of what was happening, and all the while, smiling! And it was so good with all the waiting customers, if you were not wearing a mask, she stated it was needed, and of course if you didn’t have one, she offered one. It was refreshing to observe a person who had the knowledge, kindness and respectful demeanor to make people feel good! Thank you!!

THOMAS FRANKLIN GOLDHAMMER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTIAN BUTLER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vern Guild  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Meskelo Bobo  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Donsha Jackson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nicole Miller  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cynthia Printz  |  First Impressions 
Rating:
3.0

I wanted to rent a 24 hr access unit. And I was denied for No reason. I know people buy 24 hr u it's all the time without having to wait for a month before I can ask again

Traci Freeman  |  First Impressions 
Rating:
4.0

It be more convenient if they allowed 24 hour access to the drive up , outside units that are accessable 24hr. A day anyway...

Todd Yost  |  First Impressions 
Rating:
4.0

I was hoping I would get a partial month's rent returned for moving out mid-month, but I guess that is not the policy. Overall, it was a great experience.

janet shattuck  |  Overall Experience 
Rating:
5.0

I just want to say that it was great doing business with you. It was an excellent experience and I would highly recommended it to my friends and family. Lastly, thank you and have a great day!

FIDEL FRANCISCO SANTIAGO  |  Overall Experience 
Rating:
4.0

Waiting in line was somewhat slow.

Robert Clark  |  Overall Experience 
Rating:
4.0

Everything about this facility is great except for I think you guys should figure out a way to wear when people are behind they can make partial payments so that they don't have to pay a big lump sum if they fall behind

Danyel Brownell  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TERRY CRANSTON  |  Overall Experience 
Rating:
5.0

Exelente servicio muy buena experiencia y el personal muy agradable

alexandra trejo  |  Overall Experience 
Rating:
5.0

Above and beyond!

Jessica Simonson  |  First Impressions 
Rating:
5.0

Staff was very friendly, helpful and quick. Unit was clean when I started and cleaner when I left. Units in the back have a narrow drive. I eould use this location again.

MELVIN JORDAN  |  Overall Experience 
Rating:
1.0

Very unhappy with the service

Tyquisha Trine  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vernon Bain  |  First Impressions 
Rating:
1.0

Left unit before next payment due and Uhaul is still trying to charge me for unit. The general manager is of no assistance.

PETER RODRIGUEZ  |  Overall Experience 
Rating:
5.0

I appreciated all the great help!!

Karen Bixel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tawni Stewart  |  First Impressions 
Rating:
5.0

The storage was easily accessible, clean and had convenient hours. The staff was always super helpful.

Deborah Robertson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Niemeyer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES PRICE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MELVIN JORDAN  |  First Impressions 
Rating:
1.0

Customer service sucks. Everyone acts like they are in a hurry or don’t have time for you. Could never get the manager to speak with me and when I did he acted like I was wasting his time. Was very rude and pushy.

Deven Turnbull  |  Overall Experience 
Rating:
5.0

Great people and perfect storage facility.

Allen Raines  |  Overall Experience 
Rating:
5.0

The staff was busy but quick and responsive.

Cliff Schooling  |  First Impressions 
Rating:
5.0

UHaul was excellent to work with. No trucks were available when I went to rent one out but I was added to a call list to be called if a truck became available in the local area. I received a call within an hour and was able to rent a truck immediately. I only learned about the storage option at that time and that was such a convenience because we needed storage for the itmes that I was renting the truck to pick up. I was easily able to extend the truck rental by 26 hours when the timing of the move demanded it. I would highly recommend UHaul.

Deborah Robertson  |  First Impressions 
Rating:
1.0

Horrible customer service and Jose should replace Hugh as he it more competent.

PETER RODRIGUEZ  |  First Impressions 
Rating:
5.0

Staff is always friendly and helpful.

Bonnie St Pierre  |  First Impressions 
Rating:
5.0

The gentleman that helped us when we got the unit was AMAZING. He was helpful, friendly, and gave over-the-top service! He even stayed late so we could get everything out of the truck and into our storage unit. It was a difficult move and situation, and he was so very understanding and gracious. I cannot remember his name (Jorge??) but Thank you so much! You made things alittle easier on us and we are so very grateful.

Tameran C Poulsen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARK CHILDERS  |  Overall Experience 
Rating:
1.0

U-Haul is a broken system and takes advantage of customers by not fixing a broken computer system that is down as much as it is up. They charge fees because their computers systems fail thus they feel they are entitled to keep them. It's an essential service if you want to get ripped off.. my opinion of my experience.

Alan Kegel  |  Overall Experience 
Rating:
5.0

Great people who always seem to help.

Allen Raines  |  First Impressions 
Rating:
2.0

So far I have not been very impressed by this company. I made a reservation for a storage unit almost a month in advance. On moving day when I went in to get my unit number they had no reservation on file and then told me that they were fully booked. After some searching they ended up finding me a unit but it was very stressful having a 20ft Uhaul in the parking lot and wondering if I have a unit to store my belongings in. Then a few days after I moved everything in they called because apparently there is a bolt missing from the lock mechanism of my unit so now I have to make time to go back down there so they can repair that. I made an appointment but then received a call to see if it can be done sooner but any time I call the facility I am on hold for a long period of time. My suggestion is once a unit is empty make sure nothing needs to be repaired before moving another tenant in there as to not inconvenience them!!

BRITTANY MICHELL PEAL  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bruce Siggins  |  First Impressions 
Rating:
3.0

Hugh was very patient and professional. I definitely appreciate his demeanor considering my stressed out and completely exhausted mental state. Moving from state to state is hard work. I was short on sleep and short on patience which isn’t normal for me so my capacity to think clearly wasn’t real great. Fortunately Hugh was in charge so things went as smoothly as they could have. The only thing worse than having to conduct business in my current condition was hearing that when I walked out of the U-Haul facility to get fresh air, my step son said Missy said, I was a sore thumb. My frustrations were valid and although I expressed them, I don’t believe I was abusive or blaming to anyone in the process. Missy would do well learning to keep her personal opinion to herself and focus on customer satisfaction. I’ve always used U-Haul for moving and have never had a horrible experience; and, even though the truck got a flat tire and my storage wasn’t secured online like I had thought, the worst part was hearing I was insulted behind my back but in front of one of my children. With that being mentioned I just want to note, “Thank you for your tolerance Hugh! I can totally see why they leave you in charge” and “F#€k off Missy! I hope I don’t run into you during my visits to my storage. Now that you’ve insulted me in front of my family, I don’t want to have to see you again!”

Kathryn Shinn  |  First Impressions 
Rating:
5.0

I just want to let Jessica know that we really appreciated her excellent customer service and thank you to everyone including the truck rental department.

SENORA DONITA ELAM WILLIAMS  |  Overall Experience 
Rating:
5.0

Staff currently there is an amazing team of professionals.

Calvin Bishun  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KASSIE KING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TROY HANNA  |  Overall Experience 
Rating:
4.0

Everything is great except the parking. I’ve had trouble finding parking for loading/unloading because non-storage customers use those spots near the loading doors.

Gregory Bailor  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TROY HANNA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Ledger  |  First Impressions 
Rating:
5.0

What a wonderful staff you have over there, from the people in the front desk to each one that I have the opportunity to interact with. CONGRATULATIONS!!

Rafael Quezada  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonnie St Pierre  |  Overall Experience 
Rating:
5.0

The young lady that helped us was super friendly and such a pleasure to work with.

Wanda Forgy  |  First Impressions 
Rating:
3.0

The desk staff was generally friendly but, overall incompetent in their knowledge and skills to complete a transaction. More pre-customer training required.

Zachary Johnson  |  First Impressions 
Rating:
5.0

Awesome service. Strong service commitment.

Rafael Quezada  |  First Impressions 
Rating:
5.0

Female employee that checked me out was very helpful. She noticed I was getting hot and walk with a cane. She offered me her chair so I could sit during the process. She was very helpful.

Mark Wilton  |  Overall Experience 
Rating:
1.0

After renting storage facility for over 10 years. I was sadden to see that when I went to empty my storage room, my key no longer opened my lock. when i had the locked drilled, which I paid $50 to have done, when I opened the storage door my space had been ransacked, my Texaco collectibles where stolen, my grandsons electric train set had been stolen. This was heartbroken, that I had paid every month for my items to securely stored. They have cameras all over the facility which leads me to believe that this was your personnel that broke into my storage unit and stole my items, and replaced the lock, hoping that no one would find out. I will let everyone know on social media to BEWARE and not use your storage or any uhaul storage facility.

DONNA RAMOS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aubrey Talamantes  |  First Impressions 
Rating:
2.0

The employees were rude and there was no flow for cars. I was constantly having people in the way to include the email who refused to move so that I could access my unit. I will NEVER use this facility nor recommend it to anyone!

Steven Leimbach  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alvaro Jara  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Morse  |  Overall Experience 
Rating:
1.0

customer service was so slow!!!

Loretta Baker  |  First Impressions 
Rating:
5.0

The UHaul facility was slammed when I got there. I had to wait in line for about 20 minutes, but the part that really impressed me was the attitude and kindness of each one of the employees as they worked with many types of customers under high stress. Andresen UHaul, I appreciated this so much! Thank you!

Viola ROY  |  Overall Experience 
Rating:
4.0

The staff was SO friendly, accommodating, with the BEST customer service I have experienced with a company

Jessica Wilson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roxanne Smilie  |  Overall Experience 
Rating:
5.0

Customer service was very helpful and professional. I would definitely recommend to a friend or family member. Thank you!

FIDEL FRANCISCO SANTIAGO  |  First Impressions 
Rating:
1.0

This facility was terrible and caused huge anxiety attacks due to the poor design and layout of the units. Additionally there was no way to turn around in a huge 26' truck and nobody was willing to helpful. Will never rent from here again or recommend!!

Steven Leimbach  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra Rose  |  Overall Experience 
Rating:
5.0

Staff was friendly and explained everything well.

Bonnie St Pierre  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DANIEL RODRIGUEZ  |  First Impressions 
Rating:
4.0

Thank you for your service. Greatly appreciated.

Candy Moore  |  Overall Experience 
Rating:
1.0

Rented a unit on Friday, was given to someone else on Saturday. Tried to move in on Sunday. Returned to facility on Monday to get radification, asked me to come back next day after they fixed it. So Tuesday they gave me a unit. Apologized and offered two months free. Thankfully my moving truck was not scheduled for Sunday or this would have cost me greatly.

Katharine Holm  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dustin Brown  |  Online Move In 
Rating:
5.0

I was not planning to store my items for almost 20 years, but that's life. My items where safe and sound when I removed them. The staff have always been friendly and helpful. Thank you for such great service.

VIOLA CURTIS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kirby hall  |  Overall Experience 
Rating:
5.0

Even though we’re all in these stressful times the staff were calm, kind, helpful and as efficient as possible. This is a great location for getting what you need.

Tia Christina  |  First Impressions 
Rating:
1.0

my overall experience with Uhaul was fine, until I arrived at vancouver to return the truck and get to the storage unit I had reserved. Upon my arrival, I was greeted, by a rude youg woman who was sitting behind the desk on a cell phone, who told me to go and wail by the truck and someone would be with me. After standing around for at least a hlf hour, I finally flagged down a young man who then told me I had to go inside and check in with the same woman who told me to wait outside with the truck. Mind you, I had 4 men waiting to unload the truck. By the time I arrived at the front desk, this same woman looked at my drivers license and decided the photo didn't look like me (12 year old driver's license photo, but apparently, this woman could not see the resemblance., so she asked another female coworker to have a look, as the line behind me kept getting longer. The two "Professionals" decided I should show more ID, which I did. I was not only exhausted , but by this time, I had wasted almost an hour with these people, and my crew wanted to get started unloading. Finally, another young man took over and helped us out, but by that time, I was a nervous wreck. At 70 years old, and disabled, moving under the best of conditions is difficult. By the time I left, I was in tears. No. I will not recommend the store on Andresen to anyone. I never complain like this but someone should know about the rude woman I had to deal with. Sincerely, Susan Meyer

SWAusan Meyer  |  First Impressions 
Rating:
4.0

It would be nice to not have to put you pass code on two keypads in order for the door to the storage to open. I haven't experienced something like that with other storages. Also, the bay doors are closed and requires an employee to open it. Inconvenient, especially when you have to wait in line to ask them to open the door if there are other customers.

Lacresha Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanyssa Barlow  |  Overall Experience 
Rating:
1.0

Took a long time to just get paperwork done because the guy at the desk continuously was answering the phone. He then put down on paperwork and a map that I was in unit 29. I tried to pull up to the unit and got blocked by an other employee in a uhaul truck. He then got out of the truck and walked back behind the truck and did something then after 5 min got back in the truck and backed up so I could squeeze by. After then backing up to unit 29 and sitting their waiting for someone to come take the uhaul lock off so I could load some stuff in to the unit, I then had to walk all the way back to the front to get someone to come back and try and unlock the unit. Then a guy came back and none of his keeys worked to unlock the lock. He left and came back 4-5 min later and said, “oh well my mani her said your in unit 34.” By this time I was very irritated. All my paperwork says unit 29. And the guy said, “well 34 doesn’t have a lock on it.” So then I had to close up my storage pod and load up the lift gate and everything so that I could wiggle my truck around all the uhaul trucks and get the pod moved to a place that I could unload it in to the storage locker. Then I went to get the uhaul 17 ft truck that they told me I had to do all the walk around and everything from a text link. Went to open the text link and it didn’t work anymore. By this time I just wanted to get out of their and get the rest of my stuff done. So I just took a bunch of pics with my phone and left. Driving that van was very difficult. The steering was so loose i had to turn the wheel 120 degrees to get it to go left and then 120 the other direction to make it go right. The brakes were horrible I had to really push them down 3/4 of the way to the floor to even start to get a little brake pressure. I didn’t even dare to get close to 55 on the hwy or 35 on the service streets because Of how scratchy the brakes and steering was. I told the lady when I returned the truck how bad it was but she was done checking it in and processing the payment before I was even done talking about how it drove.

Todd Fahn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Mikes  |  First Impressions 
Rating:
5.0

They were awesome to work with. I would go back there and use them again.

Diann Nagel  |  Overall Experience 
Rating:
1.0

went there for a drive up reservation weeks ahead of time ,which was not available when I got there on moving day. left in the rain, had to stand in line a second time for someone to unlock it.

Tina Samorano  |  First Impressions 
Rating:
5.0

Very helpful and courteous

Terry Bonn  |  Overall Experience 
Rating:
4.0

Would have been excellent except the fact that I wasn't informed when I made the reservation that the unit was on the second floor and I had recently had knee surgery.

Desiree Smith  |  First Impressions 
Rating:
1.0

People were Rude, the ceiling in my unit was caving in and my stuff was getting ruined. I moved out of there immediately. Would not recommend the U Haul on Andresen.

Joyce Russell  |  Overall Experience 
Rating:
5.0

*

Mary Curtis  |  Overall Experience 
Rating:
5.0

My entire cache of worldly goods were stored at this facility for 2 1/2 years. When I needed to move, after a rough start (non-U Haul company), I switched to U Haul and it was a flawless process.

donetta farrington  |  Overall Experience 
Rating:
3.0

I don't think it is right to keep the rental money paid after the person moves out after one of the staff told me they would refund the remaining amount.

Linda Langevin  |  Overall Experience 
Rating:
5.0

Shane was a absolute dream. He is smart helpful knowledgeable. I had a mess with my reservations from a different location but he corrected it and took care of everything we needed. A GREAT person.

Tena Wolski  |  Overall Experience 
Rating:
5.0

The service was well run and TECH-FRIENDLY. They had an amazing system that was friendly to someone like me who is not very tech-savvy.

James Monson  |  Overall Experience 
Rating:
3.0

Everyone at this location has been very helpful and considerate. It was easy and convenient to get into my storage unit and I appreciated the fact that they had rolling carts for us to use.

Joyce Russell  |  First Impressions 
Rating:
2.0

There is only 1 person in the whole place who was EVER happy, friendly, and helpful, her name is Kat. My rates have basically tripled since I got the unit 3 years ago because of unasked for changes.

Keifer Watson  |  Overall Experience 
Rating:
5.0

Great service. Friendly and efficient.

Dianne Brown  |  First Impressions 
Rating:
4.0

The only comment is the dust on everything. I know I had storage for several years in which time the dust had time to accumulate. I was pleased with the automatic payments.

DEBRA NELSON  |  Overall Experience 
Rating:
4.0

The only issue I have is the parking for customers. A little tight to get into at times

Sandra Morley  |  Overall Experience 
Rating:
3.0

None of the Y/N questions have Y/N answers. Parking is a nightmare. You do not remotely have room for all the vehicles or even the customers. We left because of it and hope to never go back.

Theodore St. John  |  Overall Experience 
Rating:
4.0

Sign-up process is buggy and very long.

ILYA GERASIMETS  |  First Impressions 
Rating:
3.0

I only used the unit for about a week and a half. Next time I will find a storage company that rounds to the nearest week when cancelling out the unit.

Craig Updegrove  |  Overall Experience 
Rating:
5.0

The staff was very helpful and so nice!

Brandi Rein  |  First Impressions 
Rating:
5.0

Very professional and helpful staff. The facility was safe and clean

John Stinson  |  Overall Experience 
Rating:
5.0

Great service!

Daniel White  |  Overall Experience 
Rating:
5.0

friendly and very helpful employees

Patty Babikoff  |  Overall Experience 
Rating:
2.0

After confirmed storage unit twice, showed up and there was no unit in the size i reserved. The mgr did not fix the problem and was angry I called owner..This has costed me hundreds of dollars.

Tonja Steelman  |  Overall Experience 
Rating:
4.0

Everyone happy and positive

Delores Hatler  |  Overall Experience 
Rating:
4.0

Great customer service and friendly people

TRACY BRADLEY  |  Overall Experience 
Rating:
4.0

No commrnts

Mark Richards  |  Overall Experience 
Rating:
4.0

Z

Erin OConnell  |  Overall Experience 
Rating:
5.0

I've rented trucks here several time and had two storage units. The last one I had for about 4 years. From start to finish the staff has been nothing but friendly and helpful.

Raean Henson  |  Overall Experience 
Rating:
5.0

Was treated with respect and understanding. The staff, especially in Vancouver, Washington, was flexible and most helpful.

Jacqueline Jean Evers  |  First Impressions 
Rating:
5.0

The best one I've ever been to and the manager is amazing and all the staff members are very helpful and respectful they all to work together as a team they make you feel like you are family ❤️

AARON HIGBY  |  Overall Experience 
Rating:
5.0

Sent my belongings from California over a year ago, and from the moment I contacted U-haul in California to the moment my brother took my belongings from storage in Vancouver, the service was great

Rosa Esparza  |  Overall Experience 
Rating:
4.0

Great Customer service appreciate step-by-step instructions great convenient location for us

Victor Perro  |  First Impressions 
Rating:
5.0

They were terrific!

Maria Tarabini  |  Overall Experience 
Rating:
2.0

Hi

Candi Lucas  |  Overall Experience 
Rating:
5.0

Great help at this location! The Facility was very busy early in the morning when I requested a storage unit, until the end of the day when I returned my UHaul.

miguel quintero  |  Reservation 
Rating:
5.0

I was happy with U-haul.

Michele Rains  |  Overall Experience 
Rating:
5.0

Staff was friendly, quick and courteous. They made my need for storage and moving a pleasant experience.

Jeffrey Miller  |  Reservation 
Rating:
2.0

this one is crowded with few nearby places to park for loading or unloading. I would not recommend it. Long lines at times to pay facility rent. A lot of money

Robert Coones  |  Overall Experience 
Rating:
5.0

The representatives were very pleasant and understandable. They attended my needs with patience.

gloria sandoval  |  Reservation 
Rating:
5.0

Quick & easy, professional service.

Joseph Feuker  |  Reservation 
Rating:
5.0

Awesome Equipment

Ike Shropshire  |  Reservation 
Rating:
5.0

This location was great. Unfortunately I had a terrible experience at the beginning in Naples FL.

RICHARD NEPON  |  Overall Experience 
Rating:
4.0

Everybody was very nice and helpful. The facility was clean and neat. Thank You for everything.

billy kirkham  |  Reservation 
Rating:
2.0

I wasn't notified about my ubox arrival at all. I wouldn't have known it was here unless I checked the website.

Oriana Wong  |  Overall Experience 
Rating:
5.0

The Staff was very helpful and accommodating!

CARMEN legette  |  Overall Experience 
Rating:
5.0

Awesome support for a very tired and worn out customer. I sorry I forget her name. Blond haired female. Super helpful, Outstanding customer service! Best uhaul experience I have ever had!.

Steve Baker  |  Reservation 
Rating:
3.0

Payment options are horrible, and the management and uHaul company were not willing to negiotiate with the renter.

megan canton  |  Overall Experience 
Rating:
5.0

McKenzie and her team are awesome! Everyone went out of their way to be helpful!

Thad Lane  |  Overall Experience 
Rating:
5.0

Everything was great!

Nicole Kain  |  Overall Experience 
Rating:
5.0

Everything was great.

Kelly McEntaffer  |  Overall Experience 
Rating:
1.0

I haul trailer broke down twice and the first time the did not fix the the lights only the bad tire. So we had to stop and pay for rooms out of our own pocket due to faulty equipment twice.

charles stafford  |  Reservation 
Rating:
5.0

The whole process was convenient and hassle free. Thankful for this economic available service

Margaret Hurley  |  Overall Experience 
Rating:
5.0

Super helpful staff as we were using the U-Boxes which was a new concept for us. Willing to help load packing supplies into our car which was a big help. Always friendly! Recommend this location!!!!

andrew neifert  |  Overall Experience 
Rating:
2.0

Constant problems. Never able to fulfill needs despite having plenty of lead time. Customer service is non existent. Basically an oh well who cares attitude

Rian Heckathorn  |  Overall Experience 
No reviews have been submitted for this location.

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