Customer Reviews for U-Haul Storage at Andresen Rd

4,643 reviews

2460 NE Andresen Rd   Vancouver, WA 98661
(At the stop light where NE Burton Rd ends at Andresen Rd)

(360) 695-7637

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(360) 695-7637

2460 NE Andresen Rd
Vancouver, WA 98661
(At the stop light where NE Burton Rd ends at Andresen Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Explaining how to use the fold down fender on the Auto Transport. Better wheel straps they became soaked in the rain and kept slipping off the tires.

DEMITRIUS R. 
Rating:
5.0

The Staff here was extramally helpful! Thank you U-Haul!

Chris W. 
Rating:
5.0

Customer did not leave a comment.

HARLAN H. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY H. 
Rating:
5.0

Great service

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

HEATH T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kathy r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAVEL K. 
Rating:
5.0

Customer did not leave a comment.

Joseph Z. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN R. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

efrain t.  |  Overall Experience 
Rating:
4.0

Again I can't think of anything. On the plus side they were, again, friendly, and fast. I was in and out. It was very nice to not have to wait around. Well done!

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
5.0

Customer did not leave a comment.

Teresa S. 
Rating:
5.0

Used equipment 3 times in the last month, always available, usually clean, always helpful!

DAN ELVIN R. 
Rating:
5.0

Customer did not leave a comment.

JASON P. 
Rating:
1.0

I can't believe you have your staff policing people not wearing masks. Your staff is rude and somehow gets pleasure in forcing customers to wear masks. Your employee needs to learn that it isn't professional to call people hun.

CASEY R. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
2.0

Customer did not leave a comment.

Jennifer D. 
Rating:
5.0

Customer did not leave a comment.

Todd E. 
Rating:
5.0

Outstanding service and support.

John M. 
Rating:
1.0

Over charging for gas replacement used less then a gallon of gas and charged me for 2 gallons .only drove 12 miles

WALTER R. 
Rating:
5.0

Customer did not leave a comment.

SEAN B. 
Rating:
5.0

Customer did not leave a comment.

Jonetta T. 
Rating:
5.0

Exellent gooood...

luis M. 
Rating:
5.0

Customer did not leave a comment.

Ben C. 
Rating:
5.0

Customer did not leave a comment.

WADE M. 
Rating:
4.0

Customer did not leave a comment.

ANNE LOUISE B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM N. 
Rating:
2.0

We weren't told about folding our blankets until the person checking our van told us on the way to our car after returning the U-Haul.

MARVIN T. 
Rating:
5.0

Awesome as always

DANIEL A. 
Rating:
1.0

Safety chain had bastard chain hooks. Would not work. Staff member told my son it was because “his truck was a piece of shit”.(2018 Chevy Silverado 3500) We had to go to auto parts store to pick up a chain and links. We asked for a new staff member and he helped us make it work. Country going to hell and Uhaul is going right along.

VICTOR LOGAN F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
4.0

Front counter staff very friendly and helpful. The outside staff very efficient and helpful

ROGER BRIAN M. 
Rating:
5.0

Excellent service again, thank you to all the staff!

RYAN T. 
Rating:
5.0

Always a great experience! Thank you.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

JENNY M. 
Rating:
5.0

Customer did not leave a comment.

CAROL LEE B. 
Rating:
5.0

Masks when near customers

RYDER T. 
Rating:
5.0

Nothing just happened to be a beautiful experience

Jason M. 
Rating:
4.0

Wash the outside of vehicle. I wiped road film off the glass over the headlights before heading back to Vancouver, Wa. from Battle Ground, Wa. easy peasy. They were dirty.

Barrett M. 
Rating:
5.0

Great job on short notice

Manuel S. 
Rating:
4.0

Customer did not leave a comment.

PATRICK MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE H. 
Rating:
5.0

Best in town and love it.

MESKELO B. 
Rating:
5.0

Everything was orderly, neat, prompt, in excellent condition, team was superb from check-in to check out, all three times during this move! I rented a cargo van twice and a 15' truck once to move furniture. No problems whatsoever! Great teamwork!!! 10/10 from beginning to end from my experience!! I love the In-town cargo van! Saved many trips from point A to point B. The van with sliding side doors were much easier to load than the doors that open straight out, but still hauled a lot of cargo.

MARILYN S. 
Rating:
5.0

I dropped the trailer I rented and was out of there in less than five minutes. Great people working there.

MARK A. 
Rating:
4.0

There were no issues with this location in particular. We had to wait a bit past our pickup time, but nothing too crazy. Everyone was nice and did their jobs well. However, do not call the 1-800 number for anything, every time I call they are extremely rude and unhelpful. They demand for your card number and when you decline and tell them you'd rather go in store, they get more rude than they were before. Just save yourself the trouble and go in, the people at Andresen were awesome.

Justin T. 
Rating:
5.0

Customer did not leave a comment.

CARA Z. 
Rating:
4.0

Customer did not leave a comment.

Jenna S. 
Rating:
5.0

Customer did not leave a comment.

BARRETT DAVID M. 
Rating:
5.0

Friendly service!

CARLOS P. 
Rating:
3.0

Customer did not leave a comment.

JAMES MICHAEL P. 
Rating:
5.0

I must say, I honestly feel so very satisfied with the experience I had at this facility. The people working were friendly, helpful, but I was very impressed while standing in line with 10 people in front of me, the manager Brittany was keeping things moving smoothly by controlling everything and everyone with knowledge of what was happening, and all the while, smiling! And it was so good with all the waiting customers, if you were not wearing a mask, she stated it was needed, and of course if you didn’t have one, she offered one. It was refreshing to observe a person who had the knowledge, kindness and respectful demeanor to make people feel good! Thank you!!

THOMAS FRANKLIN G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ELGIN S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD B. 
Rating:
5.0

Nothingto improve, everything was great. The young lady at the counter was the type of employee every company would like to have. Polite and effecient. The young man who did the hookup was also great. Will definitely come here again if I need anything.

Wanda S. 
Rating:
5.0

Great to have an agent in the lot as soon as I pulled in for the return. Normally it is befire opening hours I return. Thank you!

GWEN M. 
Rating:
1.0

My complaint is not with the location, but with the extreme wait when calling U_Haul customer service.

Jason B. 
Rating:
5.0

Always great service with this company and this particular store!

KATHLEEN V. 
Rating:
5.0

Customer did not leave a comment.

VERONICA M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

I can't think of a single thing that you folks could to do for us, that you're not already doing. Thank you for such great service.

TERRY S. 
Rating:
5.0

I've been a U Haul customer several times lately. The Vancouver Andresen center is always professional. -Randy

ALLEN T. 
Rating:
5.0

Customer did not leave a comment.

Kent M. 
Rating:
5.0

Customer did not leave a comment.

MEGAN L. 
Rating:
2.0

The woman who "helped" me when I arrived at your store was unfriendly. I would not have complained until she handed me the keys and told me to walk around the parking lot "pushing the alarm button" until I heard my van honking. First of all, it was pouring down rain and every other time I have rented a vehicle from Uhaul the vehicle was set aside for pick up. I ended up having to walk completely around the store and found it sandwiched in between two other trucks behind the store in an alley.

JULIE F. 
Rating:
1.0

Didn't end up needing the equipment. Was charged full price

Mayela C. 
Rating:
5.0

There was some confusion with my rentals as to where it was to be picked up. It changed from the time I ordered it to the time that I was to pick it up. I was not notified of the change. There was also a discrepancy between what the Rep. saw on their computer and what my online acct. said. We were able to sort it out through a manager and I was able to pick up both my rentals at the same location. All in all it worked out just fine.

RHONDA H. 
Rating:
2.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Great customer service. Truck was ready to go when I arrived. Fasr checkout when I returned. Thanks!

BRUCE MELBOURNE B. 
Rating:
3.0

Customer did not leave a comment.

BARRY W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN LEE M. 
Rating:
5.0

Great Customer service

JOHN F. 
Rating:
3.0

Ended up costing way more than the website stated.

Brad S. 
Rating:
5.0

CONTINUE THE GREAT TRAINING FOR YOUR STAFF/EMPLOYEES. FAST FRIENDLY SERVICE, INFORMED STAFF

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

CAROLYNN H. 
Rating:
4.0

The sliding door on the trailer jambed and cost me a day. There was supposed to be Roadside service but it would have taken four hours to deploy. I finally fixed it myself.

JOSEPH R. 
Rating:
5.0

This UHaul location is the best one I have every experienced. It is clean, friendly and super helpful. They went out of their way to help and assist me. The only problem I have is trying to use the app to check in. That didn't work at all. Also, when I called the help number, the wait time was 58 minutes! That was at midnight on the west coast!

Pat K. 
Rating:
5.0

Customer did not leave a comment.

CARLTZ ALLEN B. 
Rating:
5.0

Customer did not leave a comment.

KELLI H. 
Rating:
5.0

Polite, profession, helpful employees. Helped us with everything.

SHERYL C. 
Rating:
5.0

Customer did not leave a comment.

NANCY B. 
Rating:
5.0

Great service

KADY B. 
Rating:
4.0

As I was checking in I got to the point where I needed to access the back of the truck to get to the key and bumped my phone so it went backwards to the email. Then I could not get back into finish the check-in process. It's a good thing somebody was there opening up the store

Paul G. 
Rating:
5.0

Customer did not leave a comment.

CADE G. 
Rating:
5.0

Customer did not leave a comment.

KRISTIAN B.  |  Overall Experience 
Rating:
3.0

I rented a few Trucks from here over the years and there's one thing I really hate. Just like today. You tell me I have a half of tank of fuel and when I do my walk around it barely has a quarter tank of fuel. This is stealing. Your Cheating your customers. Then if the customer doesn't fuel the truck when its returned you charge them for the fuel but you don't go and fill the Truck up. No matter what when ever a customer picks up a truck it should ALWAYS start out with a FULL Tank of fuel. I shouldn't have to fuel up before I even start my day. Your charging the customer for the fuel Take the Dam Truck across the Street and Top off the Tank.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Kristi K. 
Rating:
2.0

When I returned the truck, the app/website was not working properly so I was charged for two days instead of four hours! When I called to have the issue fixed, I was left on hold for 30 minutes two times and no one ever answered. Terrible experience and very disappointing.

BENJAMAN B. 
Rating:
5.0

Customer did not leave a comment.

Andrew A. 
Rating:
5.0

The car transport trailer itself was fine; but the ratchet tie-down mechanisms need replacing; in my opinion. Some rust on them and quite difficult to unlatch. The staff was friendly and professional.

TOMMY WAYNARD C. 
Rating:
4.0

Customer did not leave a comment.

Vern G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LAVERN G. 
Rating:
4.0

Customer did not leave a comment.

DAN ELVIN R. 
Rating:
5.0

Courteous people and quick to help.

TRACY R. 
Rating:
5.0

I did it on the app on my phone and it was easy and smooth. Great experience with the staff from the pickup to the drop off staff

ROBERT P. 
Rating:
5.0

It was busy, so the service wasn't super quick, but everyone was doing their best to get to all the customers in the correct order.

ROBERT C. 
Rating:
4.0

Customer did not leave a comment.

ERIC D. 
Rating:
5.0

Supply light adapter

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Meskelo B.  |  Online Move In 
Rating:
5.0

Always comes through for me. Very professional, courteous, and knowledgeable. Thanks!

KEVIN P. 
Rating:
5.0

Not much. Quick check in, quick checkout. Truck operates fine. Not much to improve on.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

MADISON B. 
Rating:
5.0

Great customer service.

Ronda L. 
Rating:
4.0

Trailer floor was covered with dust/dirt.

Dan R. 
Rating:
4.0

Customer did not leave a comment.

Donsha J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nicole M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cynthia P.  |  First Impressions 
Rating:
3.0

I wanted to rent a 24 hr access unit. And I was denied for No reason. I know people buy 24 hr u it's all the time without having to wait for a month before I can ask again

Traci F.  |  First Impressions 
Rating:
4.0

It be more convenient if they allowed 24 hour access to the drive up , outside units that are accessable 24hr. A day anyway...

Todd Y.  |  First Impressions 
Rating:
4.0

I was hoping I would get a partial month's rent returned for moving out mid-month, but I guess that is not the policy. Overall, it was a great experience.

janet s.  |  Overall Experience 
Rating:
5.0

I just want to say that it was great doing business with you. It was an excellent experience and I would highly recommended it to my friends and family. Lastly, thank you and have a great day!

FIDEL F.  |  Overall Experience 
Rating:
4.0

Waiting in line was somewhat slow.

Robert C.  |  Overall Experience 
Rating:
4.0

Everything about this facility is great except for I think you guys should figure out a way to wear when people are behind they can make partial payments so that they don't have to pay a big lump sum if they fall behind

Danyel B.  |  Overall Experience 
Rating:
5.0

Above and beyond!

Jessica S.  |  First Impressions 
Rating:
1.0

Very unhappy with the service

Tyquisha T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vernon B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES P.  |  First Impressions 
Rating:
3.0

Hugh was very patient and professional. I definitely appreciate his demeanor considering my stressed out and completely exhausted mental state. Moving from state to state is hard work. I was short on sleep and short on patience which isn’t normal for me so my capacity to think clearly wasn’t real great. Fortunately Hugh was in charge so things went as smoothly as they could have. The only thing worse than having to conduct business in my current condition was hearing that when I walked out of the U-Haul facility to get fresh air, my step son said Missy said, I was a sore thumb. My frustrations were valid and although I expressed them, I don’t believe I was abusive or blaming to anyone in the process. Missy would do well learning to keep her personal opinion to herself and focus on customer satisfaction. I’ve always used U-Haul for moving and have never had a horrible experience; and, even though the truck got a flat tire and my storage wasn’t secured online like I had thought, the worst part was hearing I was insulted behind my back but in front of one of my children. With that being mentioned I just want to note, “Thank you for your tolerance Hugh! I can totally see why they leave you in charge” and “F#€k off Missy! I hope I don’t run into you during my visits to my storage. Now that you’ve insulted me in front of my family, I don’t want to have to see you again!”

Kathryn S.  |  First Impressions 
Rating:
4.0

Everything is great except the parking. I’ve had trouble finding parking for loading/unloading because non-storage customers use those spots near the loading doors.

Gregory B.  |  Online Move In 
Rating:
5.0

Customer service was very helpful and professional. I would definitely recommend to a friend or family member. Thank you!

FIDEL F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin M.  |  First Impressions 
Rating:
5.0

Was treated with respect and understanding. The staff, especially in Vancouver, Washington, was flexible and most helpful.

Jacqueline Jean E.  |  First Impressions 
No reviews have been submitted for this location.

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