Customer Reviews for U-Haul Storage at Andresen Rd

5,522 comentarios

2460 NE Andresen Rd   Vancouver, WA 98661
(At the stop light where NE Burton Rd ends at Andresen Rd)

(360) 695-7637

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(360) 695-7637

2460 NE Andresen Rd
Vancouver, WA 98661
(At the stop light where NE Burton Rd ends at Andresen Rd)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

the U-Haul people at the location were extremely helpful on the pick-up and drop-off

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd M. 
Clasificación:
1.0

I was returning a rental truck. I waited in the truck for someone to check me in, as indicated on the sign. I sat there for several minutes and decided that I would go inside since it was freezing cold outside. The employee inside the store told me to go wait outside, and I declined. She even came over and opened the door. I told her I would wait inside in the heat, and insisted my fiancé do the same. I wasn't acting impatient, just wanted the warmth after a long day of moving. Its funny how the simplest things can ruin the entire review, huh?

Jason L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Autumn G. 
Clasificación:
4.0

Yurie was a great help! Quick and easy check-in and check-out!

Daniel L. 
Clasificación:
5.0

The staff was great, the young lady that helped me in the yard, I'll go to this Uhaul for all my needs.

GARY S. 
Clasificación:
5.0

Keep doing what they are doing!!!

Gerald S. 
Clasificación:
5.0

Staff were very proactive. I didn't have to wait before someone was asking to help. Best store I've been to.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jill C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Mandi W. 
Clasificación:
4.0

So I have rented frequently at this location, I was a bit upset upon returning the truck, on my check out document when i PU the truck, stated gas full, it appeared the gas was full on the dash, I drove a total of 24 miles but when I topped it off the gas it took 5 gallons. I mentioned this to the attendant, and he was very much snarky and indifferent blaming me for not checking or taking pictures, quite frankly, he was rude and a bit demeaning. I tried to show him the receipt, nope, didn't want to have anything to do with it. I suggested then there must be something wrong because I got 4 miles to the gallon and didn't have a lot in the truck. Not a good experience, I believe the gage is broken. Anyway, just wanted to let someone know

Khristopher G. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve H. 
Clasificación:
3.0

El cliente no dejó un comentario.

London D. 
Clasificación:
4.0

The manager was awesome! Got my U-Haul in no time check in and check out was a breeze.

Stephanie R. 
Clasificación:
4.0

From receipt to return, the experience at this location was good. Much appreciated!

Craig C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROL W. 
Clasificación:
1.0

Charged me $68 for $30 worth of gas. Customer service legit couldn't do math. Tried to convince me 1/4 a tank plus 1/4 a tank is 3/8 a tank….ignorance isn't bliss it's a nightmare for the customers.

Zachary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lanette P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Judith M. 
Clasificación:
3.0

The lady I spoke with last was very disrespectful and demanding after knowing that she was going off what wasn't the policy very disappointing how she acted

Mindy B. 
Clasificación:
5.0

Everybody there was excellent and the customer service was terrific they got me in and out of there in a truck very quickly I got what I needed done without a hassle thank you U-Haul

Daniel L. 
Clasificación:
4.0

El cliente no dejó un comentario.

dusty B. 
Clasificación:
5.0

Ashley was wonderful to work with and provided excellent customer service. I would recommend this store to everyone I know. I will be renting again soon. It would be nice if you renter stools for us older people didn't have such a hard time getting into the trucks. I experienced that in Texas too so perhaps it has something to do with insurance. Nevertheless everything at the store was clean, organized and efficient. Thank you Ashley.

Sandra R. 
Clasificación:
3.0

Truck was a little rough and did not idle properly but ultimately got the job done. Had this been a longer move it would not have been good.

Grant S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bart R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenji V. 
Clasificación:
3.0

Location was understaffed, zero parking so I had to park in the return area, had a 0930 pickup time and did NOT get hooked up until after 10. And they still demanded the trailer back by 1530!! Also was told to move my vehicle or it would be towed.

Patrick F. 
Clasificación:
5.0

Perfect customer service. No issues.

KEITH B. 
Clasificación:
5.0

The fees online aren't accurate. That's the only issue I had.

Cilya W. 
Clasificación:
5.0

Not a thing, everything was perfect!

Edwin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracie M. 
Clasificación:
5.0

Not a thing. If it is not broken, no need to fix it. The whole staff was friendly and welcoming and made the rental pick up smooth, and then the drop off, was like a NASCAR pit crew. As soon as I got out of my truck they were right there to un hook the trailer. This is has been the only location I will got to for my rental needs so I have no need to go anywhere else.

ANTHONY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mikel D. 
Clasificación:
5.0

Nothing that I can say. I had a great experience!

adeline M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine G. 
Clasificación:
5.0

That's the way it is supposed to work. A+

JOHN L. 
Clasificación:
5.0

The staff there is great and very polite and helpful. Thanks again. John

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alice R. 
Clasificación:
5.0

Had an issue with my bill, and when I went in to get it fixed your GM went above and beyond to fix the issue.

Carol S. 
Clasificación:
5.0

Excellent customer service, quick and very friendly.

Russell P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Caroline W. 
Clasificación:
5.0

Nothing! I was very impressed with my experience with your company. Thank you for quality customer service and equipment.

Wendy E. 
Clasificación:
5.0

There very friendly

JOSE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

Good job guys

Sergey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

Friendly staff, patient with me as I'm Deaf. Repeats if needed with no hesitation. The vehicle was clean and ready! Returned sooner than had planned in the same condition upon picking it up. A different staff who checked the vehicle was also friendly! I'd rent from there again and totally would recommend their location. Gracias.

Ali H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
3.0

The app and link texted to me wouldn't work. So, I went to the counter and did the paper version. I was told to do my own walk around then pull up front and the employee would come out and sign me off. I pulled in front and clear view of the counter inside. 3 employees walked back and forth, talking to one another. 10 min later I went in to get someone and one person said “I'm so sorry, I just got off the phone.” She wasn't on the phone, I could see them the whole time. Really frustrating.

Wayne J. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY A B. 
Clasificación:
5.0

Great, efficient service. They were patient and helpful as we made changes to our reservation.

Karen J. 
Clasificación:
5.0

Everything was good

Rick H. 
Clasificación:
5.0

I was in a huge hurry and I was also waiting for someone I don't think I did anything right but everything went smoothly and the girls were wonderful. Tell him thank you for me. Looking forward to renting from you again

DAVID D. 
Clasificación:
4.0

Super quick service

SHEILA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Monique P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn W. 
Clasificación:
5.0

Continue doing what you are doing. Customer service exceptional

James I. 
Clasificación:
5.0

I really appreciate the high quality of U-Haul trailers. The 6 x 12 trailer our company rents each year tows so smooth.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Schlyce M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Floyd N. 
Clasificación:
3.0

Truck broke down on me but they mad it up with a huge discount.

Jeffrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

You guys should really consider giving Cosmo a raise! He is the best worker I've ever had the pleasure to work with! He is also super happy and has a smile on his face! I've gone there so many times and me and him always have a good time. I can tell he enjoys his job and he really goes beyond his duties at work! I've sent a lot of people down that way just because of him!

Eric D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Schlyce M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
1.0

How do you rent a truck for a one way drive that is over 1000 miles with bad brakes. Brakes can be measure and it could have killed me my daughter and my 2 year old granddaughter. Complete nightmare from start to finish.

Samantha W.  |  First Impressions 
Clasificación:
5.0

Counter staff were knowledgeable and helpful. The young man on the lot was excellent.

Loren F. 
Clasificación:
2.0

The service is extremely rude, the truck leaks and damaged my contents.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sally F. 
Clasificación:
5.0

This crew was running! They gave it their all on a very busy day. Each member of the team was completely engaged, asking good questions and learning as they went, intentionally. I've honestly never seen a UHaul team work together this well and act with positive energy to each problem they worked to solve.

BARBARA E. 
Clasificación:
1.0

They had to transfer my reservation to this location due to the first location not having what I needed and nobody updated my drop off location. the girl who called me from this location was extremely rude and made me cry. I called the day prior due to communicate their mistake and she wouldn't let me finish a sentence to even tell her that. Extremely poor customer service. There are many ways to get things done and it is not to be a bully and make people feel bad without hearing what happened. She should not be in customer service. I get the situation may have been frustrating but I did everything I could on my end to communicate everything to you guys. You just really don't know what people are going through in their daily life that added stress when it's literally your job you get paid to do is so unnecessary. Just be nice and kind. It's so easy.

Kaylee K. 
Clasificación:
5.0

The lady that helped us was very nice and made sure that we had all of the equipment that we needed.

Jeff B. 
Clasificación:
3.0

There was nothing particularly bad or good with this rental - it was just as expected and all the basic functions performed. I suppose some people think that is deserving of 5 stars and considered excellent, I just call it that it is what the company is designed to provide. Now if they had served me cocktails and had a welcome band upon my arrival, that would be above and beyond the expected.

Michael K. 
Clasificación:
5.0

Everybody and everything felt safe and very nice if I ever need to use a storage unit again or U-Haul truck I will be using them.

jessica C.  |  Overall Experience 
Clasificación:
5.0

Great equipment and even better employees! Will definitely use again.

Rich V. 
Clasificación:
2.0

First truck I got had check engine light on and low tire warning. Second truck had low tire warning. When I returned truck to location I indicated on my reservation they said the system said it was the wrong dropoff location and it had a charge of 292.00 due to “wrong dropoff location”. They did straighten it out eventually but all told I chewed up over 30 minutes dealing with all of these accumulated complications. Additionally when I tried to adjust the fuel level and mileage on the online inspection for the second truck it wouldn't let me.

Shane C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

katherine G. 
Clasificación:
3.0

Front seats were covered in food crumbs. Truck key was bent making it difficult to get in and out of ignition.

Roland G. 
Clasificación:
5.0

Nada

Joe D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica Z. 
Clasificación:
5.0

I have rented from this location several times

Dale D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melvin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

Online reservation is disfunctional. I was timed out several times during the process and was unable to self checkin. In the end the associate had to create completely new reservation and delete the ones I tried to process online. This disfunctionality of the online reservation can be a great turnoff for many people.

Sergey K. 
Clasificación:
5.0

All was good

EDWARD W. 
Clasificación:
3.0

the best thing u haul could do to improve is go back to having the fuel tanks full or over half full when a truck is returned the truck I got I was told had a 1/4 of a tank and I had only gone about 15 miles when the low fuel light and 50 mile warning light came on. If I had been going much farther I would have ran out of gas.

Larry E R. 
Clasificación:
1.0

When I left on a Friday evening around 5:30-5:45 two techs performed equipment check on my 5x8 trailer. They said the running lights weren't working. I had been renting with my CX5 from there once a week for the last few weeks with no issues. They checked my lights, blinkers and breaks worked but no running lights. They got two different cords to try to fix it but it still didn't work. It was getting closed to sundown and they said that I could just go, as long as I don't drive at night. I am not familiar with trailers, I had no idea how serious this was and dangerous. I couldn't avoid driving at night, it was dark by the time I got home. Taillights also did not work. Representatives at U-Haul when I returned the trailer we're rude and unapologetic however stated that they should not have let me leave with the trailer at that time.

Mary G. 
Clasificación:
4.0

My charges were reporting incorrect on the internal system, printed contract, and my online reservation. Seemed odd but we were able to get them worked out in the end.

Angilo F. 
Clasificación:
3.0

The truck was very old - we are grateful that the truck made it. Gracias.

Marnie A. 
Clasificación:
4.0

The drop off process after hours is convenient but confusing and somewhat complicated for new users. I think the process should be explained or gone over by an associate when picking up, if picking up during business hours. Like in my case, I locked the padlock on the rear of the truck not knowing I was going to be asked to take and submit a pic of the interior of the back. With no key to unlock the padlock I just hope I'm not charged any extra for the mistake; it was already almost $90 for the 2.5 hours I had the truck.

Kristina A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

michelle e.  |  Overall Experience 
Clasificación:
5.0

very nice and helpful employees at every step

Michael W.  |  Overall Experience 
Clasificación:
3.0

It was a nice unit for some belongings, but even just having my stuff in there for 2 months there was rat poop on everything including my wedding dress and baby items. I threw away so much out of disgust. I can't recommend storing these kind of belongings here. Only things that can be sanitized very well afterwards.

Shonney P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Indraneel D.  |  Overall Experience 
Clasificación:
5.0

It was a lot of work for us, but the staff and equipment was really good.

Andre N.  |  Overall Experience 
Clasificación:
5.0

The only thing that I could recommend is more moving carts.

Linda B.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Kendall H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL A.  |  Overall Experience 
Clasificación:
1.0

Horrible horrible!!!! They refused to stop socialising I came in to find \ get my lock they told me go ahead and figure it out! They guided me by telling verbally to the wrong building couldn't get in I asked for help 3 time know one showed me! I said it was as if it was a problem for them to get up and stop talking to each other to help me find the billing book That I need to do the end and my lock So my husband looked at the map and found it himself The word Too lazy/busy with nobody was in there other customers I did is To get up and try to help me And I had to figure it out myself after an hour later we found the right one!! They were horrible horrible horrible! I am under the impression that when you have a job it's your job to communicate with the customers help the customers And tell them/show them how to Get into there unit not just sit Any ice cream i Especially when the customer is really struggling

Ciara r.  |  Online Move In 
Clasificación:
2.0

El cliente no dejó un comentario.

SHARON C.  |  First Impressions 
Clasificación:
5.0

Trent, Kiah and Austin were extremely helpful

Glenn W.  |  Online Move In 
Clasificación:
4.0

I just wish you guys would answer the phone a lot quicker than you do

veronica c.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

COREY T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

patricia h.  |  Overall Experience 
Clasificación:
5.0

Customer service was EXCELLENT!!!

David P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominic A.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

addison y.  |  First Impressions 
Clasificación:
2.0

I was rented unit 025. I wasn't told there would be continuous dirt falling from the ceiling crevices all over my belongings. First noticed this about 1/2 year in. Was suggested that I could relocate to another unit, but at my own expense of a rental truck and manpower. So all I took them up on was a plastic cover for my Ikea mattress, which was already soiled by the dirt falling. Also there was one spot on it indicating something wet dripping from the ceiling, onto something else, before landing on the Ikea mattress. When moving everything out, there was evidence of a moisture issue toward the back of the unit, on boxes in that area. And I brought a hand broom in hopes of brushing off all the dirt from the boxes & bins. That proved to be too time-consuming to continue throughout the move, if we wanted to complete it in a timely manner, so as I organize all of it in it's new location, I'll have to wipe down the bins & box tops. Very disappointed.

DIANE C.  |  Overall Experience 
Clasificación:
5.0

I have always had the best service at the Andresen U-Haul. The staff is amazing. The storage unit was great. Every time I've rented a truck, great service. I don't know if I could say enough nice things about them. I recommend them to anyone who asks. Absolutely the best.

Jackie H.  |  Overall Experience 
Clasificación:
3.0

I moved out on the 11th. Told the official UHaul employee who saw the empty, cleaned out storage and said I was all good and I asked if I need to let the office know I'm out and he said no and that he will let them know. Then I get a call that my rent is due ( told her I moved out in the 11th)and on this questionnaire it says I moved out on the 29th!?!?

Melita C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith S.  |  Online Move In 
Clasificación:
5.0

Been with uhaul off and on for several years and have always had a good experience

Lorina J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorthey-Anne R.  |  Overall Experience 
Clasificación:
5.0

Moved from Southern California with a fully loaded 26 footer. Was not sure if the size unit I chose was going to work - it didn't. It was obvious that I was going to need a bigger space. They were able to shift me to a larger space with no problem. Plus once I get settled and have time to go through what is in my storage and eliminating excess, I can downsize with no issues should I decide to do so. Flexibility is real important and having options is also important. Thanks for everything.

Wendy J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY V.  |  First Impressions 
Clasificación:
5.0

VERY IMPORTANT PLACE I WILL LET MY FRIEND FAMILY KNOW ABOUT Y'ALL

jackie f.  |  Overall Experience 
Clasificación:
5.0

I always use this location if I need storage and/ or a truck. They have always been very courteous and professional. I also have recommended them and will continue to do so.

RAEAN H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Crishuana K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Trinity E.  |  First Impressions 
Clasificación:
5.0

There may have been some bumps along the way, but management and Robert made everything work out and end smoothly!

JOHNATHAN R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH JEAN B.  |  Overall Experience 
Clasificación:
5.0

I really think you need to light on inside of units.

Dee C.  |  Overall Experience 
Clasificación:
5.0

The staff is friendly but the person who says she owns it has no customer service skills. Just think she could use a little training. The rest of the staff is very nice, not going to let one person ruin a 5 star place.

JEFF H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATH T.  |  Overall Experience 
Clasificación:
2.0

Rent elsewhere

Robin S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Renae B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrah A.  |  Overall Experience 
Clasificación:
1.0

They double charge me and I had to pay 35 bucks late fees because of this happening then it's taking long for them to return. Every time I don't have the money in my account that's a 35 charge.

Veronica M.  |  Online Move In 
Clasificación:
1.0

My entire experience with storage and truck rental was horrible and almost criminal on there part.

Diana M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Demitria H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mona W.  |  Overall Experience 
Clasificación:
4.0

Thank you for your help

Margo G.  |  Overall Experience 
Clasificación:
3.0

The facility is great as well as the customer service there.. I am just not happy on how you make a reservation on line for a unit expecting to get that one when you get there with that price and you get something completely different for more money. The gal that checked me in stated they didn't have that one available. So why did I reserve it in the 1st place ? It was significantly more expensive than the one I reserved. This is the reason I only kept it for a couple months before moving my stuff out. Not happy about that as I did try to email a manager and have yet to receive a response and I moved my stuff in in October 2021. And it is now December 2021.

Nicole M.  |  Overall Experience 
Clasificación:
4.0

My problem is that there were frequent problems in accessing the unit using the TouchPad. Really aggravating

Shirley W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATH T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kathy r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

efrain t.  |  Overall Experience 
Clasificación:
5.0

I must say, I honestly feel so very satisfied with the experience I had at this facility. The people working were friendly, helpful, but I was very impressed while standing in line with 10 people in front of me, the manager Brittany was keeping things moving smoothly by controlling everything and everyone with knowledge of what was happening, and all the while, smiling! And it was so good with all the waiting customers, if you were not wearing a mask, she stated it was needed, and of course if you didn't have one, she offered one. It was refreshing to observe a person who had the knowledge, kindness and respectful demeanor to make people feel good! Thank you!!

THOMAS FRANKLIN G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTIAN B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Vern G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Meskelo B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Donsha J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicole M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia P.  |  First Impressions 
Clasificación:
3.0

I wanted to rent a 24 hr access unit. And I was denied for No reason. I know people buy 24 hr u it's all the time without having to wait for a month before I can ask again

Traci F.  |  First Impressions 
Clasificación:
4.0

It be more convenient if they allowed 24 hour access to the drive up , outside units that are accessable 24hr. A day anyway...

Todd Y.  |  First Impressions 
Clasificación:
4.0

I was hoping I would get a partial month's rent returned for moving out mid-month, but I guess that is not the policy. Overall, it was a great experience.

janet s.  |  Overall Experience 
Clasificación:
5.0

I just want to say that it was great doing business with you. It was an excellent experience and I would highly recommended it to my friends and family. Lastly, thank you and have a great day!

FIDEL F.  |  Overall Experience 
Clasificación:
4.0

Waiting in line was somewhat slow.

Robert C.  |  Overall Experience 
Clasificación:
4.0

Everything about this facility is great except for I think you guys should figure out a way to wear when people are behind they can make partial payments so that they don't have to pay a big lump sum if they fall behind

Danyel B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

TERRY C.  |  Overall Experience 
Clasificación:
5.0

Exelente servicio muy buena experiencia y el personal muy agradable

alexandra t.  |  Overall Experience 
Clasificación:
5.0

Above and beyond!

Jessica S.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly, helpful and quick. Unit was clean when I started and cleaner when I left. Units in the back have a narrow drive. I eould use this location again.

MELVIN J.  |  Overall Experience 
Clasificación:
1.0

Very unhappy with the service

Tyquisha T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vernon B.  |  First Impressions 
Clasificación:
1.0

Left unit before next payment due and Uhaul is still trying to charge me for unit. The general manager is of no assistance.

PETER R.  |  Overall Experience 
Clasificación:
5.0

I appreciated all the great help!!

Karen B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tawni S.  |  First Impressions 
Clasificación:
5.0

The storage was easily accessible, clean and had convenient hours. The staff was always super helpful.

Deborah R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MELVIN J.  |  First Impressions 
Clasificación:
1.0

Customer service sucks. Everyone acts like they are in a hurry or don't have time for you. Could never get the manager to speak with me and when I did he acted like I was wasting his time. Was very rude and pushy.

Deven T.  |  Overall Experience 
Clasificación:
5.0

Great people and perfect storage facility.

Allen R.  |  Overall Experience 
Clasificación:
5.0

The staff was busy but quick and responsive.

Cliff S.  |  First Impressions 
Clasificación:
5.0

UHaul was excellent to work with. No trucks were available when I went to rent one out but I was added to a call list to be called if a truck became available in the local area. I received a call within an hour and was able to rent a truck immediately. I only learned about the storage option at that time and that was such a convenience because we needed storage for the itmes that I was renting the truck to pick up. I was easily able to extend the truck rental by 26 hours when the timing of the move demanded it. I would highly recommend UHaul.

Deborah R.  |  First Impressions 
Clasificación:
1.0

Horrible customer service and Jose should replace Hugh as he it more competent.

PETER R.  |  First Impressions 
Clasificación:
5.0

Staff is always friendly and helpful.

Bonnie S.  |  First Impressions 
Clasificación:
5.0

The gentleman that helped us when we got the unit was AMAZING. He was helpful, friendly, and gave over-the-top service! He even stayed late so we could get everything out of the truck and into our storage unit. It was a difficult move and situation, and he was so very understanding and gracious. I cannot remember his name (Jorge??) but Thank you so much! You made things alittle easier on us and we are so very grateful.

Tameran C P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK C.  |  Overall Experience 
Clasificación:
1.0

U-Haul is a broken system and takes advantage of customers by not fixing a broken computer system that is down as much as it is up. They charge fees because their computers systems fail thus they feel they are entitled to keep them. It's an essential service if you want to get ripped off.. my opinion of my experience.

Alan K.  |  Overall Experience 
Clasificación:
5.0

Great people who always seem to help.

Allen R.  |  First Impressions 
Clasificación:
2.0

So far I have not been very impressed by this company. I made a reservation for a storage unit almost a month in advance. On moving day when I went in to get my unit number they had no reservation on file and then told me that they were fully booked. After some searching they ended up finding me a unit but it was very stressful having a 20ft Uhaul in the parking lot and wondering if I have a unit to store my belongings in. Then a few days after I moved everything in they called because apparently there is a bolt missing from the lock mechanism of my unit so now I have to make time to go back down there so they can repair that. I made an appointment but then received a call to see if it can be done sooner but any time I call the facility I am on hold for a long period of time. My suggestion is once a unit is empty make sure nothing needs to be repaired before moving another tenant in there as to not inconvenience them!!

BRITTANY MICHELL P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce S.  |  First Impressions 
Clasificación:
3.0

Hugh was very patient and professional. I definitely appreciate his demeanor considering my stressed out and completely exhausted mental state. Moving from state to state is hard work. I was short on sleep and short on patience which isn't normal for me so my capacity to think clearly wasn't real great. Fortunately Hugh was in charge so things went as smoothly as they could have. The only thing worse than having to conduct business in my current condition was hearing that when I walked out of the U-Haul facility to get fresh air, my step son said Missy said, I was a sore thumb. My frustrations were valid and although I expressed them, I don't believe I was abusive or blaming to anyone in the process. Missy would do well learning to keep her personal opinion to herself and focus on customer satisfaction. I've always used U-Haul for moving and have never had a horrible experience; and, even though the truck got a flat tire and my storage wasn't secured online like I had thought, the worst part was hearing I was insulted behind my back but in front of one of my children. With that being mentioned I just want to note, "Thank you for your tolerance Hugh! I can totally see why they leave you in charge" and "F#€k off Missy! I hope I don't run into you during my visits to my storage. Now that you've insulted me in front of my family, I don't want to have to see you again!"

Kathryn S.  |  First Impressions 
Clasificación:
5.0

I just want to let Jessica know that we really appreciated her excellent customer service and thank you to everyone including the truck rental department.

SENORA DONITA E.  |  Overall Experience 
Clasificación:
5.0

Staff currently there is an amazing team of professionals.

Calvin B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KASSIE K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TROY H.  |  Overall Experience 
Clasificación:
4.0

Everything is great except the parking. I've had trouble finding parking for loading/unloading because non-storage customers use those spots near the loading doors.

Gregory B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

TROY H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David L.  |  First Impressions 
Clasificación:
5.0

What a wonderful staff you have over there, from the people in the front desk to each one that I have the opportunity to interact with. CONGRATULATIONS!!

Rafael Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie S.  |  Overall Experience 
Clasificación:
5.0

The young lady that helped us was super friendly and such a pleasure to work with.

Wanda F.  |  First Impressions 
Clasificación:
3.0

The desk staff was generally friendly but, overall incompetent in their knowledge and skills to complete a transaction. More pre-customer training required.

Zachary J.  |  First Impressions 
Clasificación:
5.0

Awesome service. Strong service commitment.

Rafael Q.  |  First Impressions 
Clasificación:
5.0

Female employee that checked me out was very helpful. She noticed I was getting hot and walk with a cane. She offered me her chair so I could sit during the process. She was very helpful.

Mark W.  |  Overall Experience 
Clasificación:
1.0

After renting storage facility for over 10 years. I was sadden to see that when I went to empty my storage room, my key no longer opened my lock. when i had the locked drilled, which I paid $50 to have done, when I opened the storage door my space had been ransacked, my Texaco collectibles where stolen, my grandsons electric train set had been stolen. This was heartbroken, that I had paid every month for my items to securely stored. They have cameras all over the facility which leads me to believe that this was your personnel that broke into my storage unit and stole my items, and replaced the lock, hoping that no one would find out. I will let everyone know on social media to BEWARE and not use your storage or any uhaul storage facility.

DONNA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aubrey T.  |  First Impressions 
Clasificación:
2.0

The employees were rude and there was no flow for cars. I was constantly having people in the way to include the email who refused to move so that I could access my unit. I will NEVER use this facility nor recommend it to anyone!

Steven L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvaro J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M.  |  Overall Experience 
Clasificación:
1.0

customer service was so slow!!!

Loretta B.  |  First Impressions 
Clasificación:
5.0

The UHaul facility was slammed when I got there. I had to wait in line for about 20 minutes, but the part that really impressed me was the attitude and kindness of each one of the employees as they worked with many types of customers under high stress. Andresen UHaul, I appreciated this so much! ¡Gracias!

Viola R.  |  Overall Experience 
Clasificación:
4.0

The staff was SO friendly, accommodating, with the BEST customer service I have experienced with a company

Jessica W.  |  First Impressions 
Clasificación: