Customer Reviews for U-Haul Storage at Andresen Rd

6,721 comentarios

2460 NE Andresen Rd   Vancouver, WA 98661
(At the stop light where NE Burton Rd ends at Andresen Rd, Near WinCo and Living Hope Church)

(360) 695-7637

Ver mapa de la instalación

Horario de oficina

  • Lun.-Jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(360) 695-7637

2460 NE Andresen Rd
Vancouver, WA 98661
(At the stop light where NE Burton Rd ends at Andresen Rd, Near WinCo and Living Hope Church)

Servicios en esta ubicación:

Horario de oficina

  • Lun.-Jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Staff went above and beyond to help me out. Amazing staff and management, would definitely recommend.

ZACHERY H  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B 
Clasificación:
5.0

El cliente no dejó un comentario.

EVA J 
Clasificación:
5.0

Ashley and other staff were all friendly and helpful. The facility was clean and secure and in a convenient location.

ROGER W 
Clasificación:
5.0

Very knowledgeable people and friendly I definitely recommend U-haul for you moving and storage.

fransisco m  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Phillip G  |  Overall Experience 
Clasificación:
5.0

The ur employee was very helpful and she was polite and helpfulness and a very good customer service

Lindsey D 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA D 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHANIEL A 
Clasificación:
5.0

The customer service rep who helped me was terrific! She was very personable and cheerful, and made me feel welcome.

DWIGHT L 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C 
Clasificación:
5.0

El cliente no dejó un comentario.

DONOVAN G 
Clasificación:
5.0

It was a little bit hard to find a key drop off box at night maybe a better lit sign brighter colors on the sign might help

D R 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael J  |  Overall Experience 
Clasificación:
4.0

Mirrors were not adjustable Very helpful and friendly staff Thank you

MITCHELL B 
Clasificación:
5.0

Customer service waa excellent. Thank you!

CHRISTI M 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRY H 
Clasificación:
5.0

El cliente no dejó un comentario.

EDITH K 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR R 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan R  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS S 
Clasificación:
5.0

Love uhaul so much, this location in particular is so convenient. Lady who took my key was super nice, dark hair.

MARIAH G 
Clasificación:
5.0

When I picked up my cargo van the tank was on EMPTY!! That makes NO sense at all to do that to a customer.

JEFFERY L 
Clasificación:
5.0

Excellent customer service with everyone I spoke to. With only one person behind the counter the wait was a little long.

SCOTT O 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KAI-HENNING P 
Clasificación:
4.0

Everything went nice and smooth they had two customer service people we were able to get in and get out reasonably quickly the yard guy was very helpful even sold us a new ball for our tow hitch hooked us up in a way we went then when we turned it was just as smooth thank you very much.

ALAN D 
Clasificación:
4.0

Thank you for holding my gift cards. You guys are great!

WILLIAM Z 
Clasificación:
5.0

El cliente no dejó un comentario.

VANNETTE O 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariah G 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIO T 
Clasificación:
5.0

My husband and I have visited the Amdresen store several times in the past week. Eric and Ashley were especially helpful each time. We were impressed with their level of customer service and professionalism. It is rare to encounter people who are both pleasant to interact with AND good at their jobs. Thank you, Eric and Ashley!!!

AMANDA T 
Clasificación:
5.0

El cliente no dejó un comentario.

HABTOM N 
Clasificación:
5.0

Guy that helped me inside was wonderful!

Mario M 
Clasificación:
5.0

Nothing. My favorite location. Never any issues and the staff are always professional

David H 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER C 
Clasificación:
5.0

El cliente no dejó un comentario.

FELICIA P 
Clasificación:
5.0

Delighted by the great service and equipment.

LYNNE P 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH H 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCUS R 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH T 
Clasificación:
5.0

El cliente no dejó un comentario.

HAENG C 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R 
Clasificación:
4.0

Positive experience all the way around , from leaving the lot to dropping it back off , we loved having the access to a van for our needs.

KEVIN H 
Clasificación:
4.0

Good experience

SUSAN M 
Clasificación:
5.0

El cliente no dejó un comentario.

TANYA T 
Clasificación:
5.0

El cliente no dejó un comentario.

William M 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD H 
Clasificación:
5.0

El cliente no dejó un comentario.

Dallas A 
Clasificación:
5.0

Very nice and easy service 👍

MIKHAIL S 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIA R 
Clasificación:
5.0

great experience, very friendly staff. clean truck and it was ready for pick up and worked perfectly!

Jessica P 
Clasificación:
1.0

Will never be using uhaul ever again. Went to rent a small box truck for a move, and I was told I cannot rent the truck for the day unless I GIVE THEM A FRIENDS PERSONAL CONTACT INFORMATION SO THEY CAN CALL THEM TO CONFIRM THAT I AM WHO I SAY I AM!!??? GET TF OUTTA HERE! and when I say "my friends personal information is none of your business" they tell me " it's OK we can just call your employer to confirm who you are" CALL MY MFING EMPLOYER!?!?! ARE YOU KIDDING ME??? I GAVE MY ID WHY TF YOU GOTTA CALL MY GDAMN EMPLOYER FOR??? GET. TF. OUTTA. HERE. WHAT A FKN JOKE THAT "policy" is. Never again.

JUSTIN K 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTEM G 
Clasificación:
4.0

I have used this location for several years. I have not yet to have anything thing negative about this location .

DOUGLAS H 
Clasificación:
5.0

El cliente no dejó un comentario.

MANYEON C 
Clasificación:
5.0

Mike one of the maintenance people is amazing

Alejandro V  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT M 
Clasificación:
3.0

I mentioned that the truck was messed up before driving it. I called to get the issue fixed and unfortunately, it took two days due to me needing to get to work and they're being a shortage of service providers the following day. which is not a big deal because of the holidays, but then I was charged for those extra days and then charged a late fee for returning it after hours which nobody told me about And then I was not allowed to use my free storage unit for a new storage unit to put my things into since I was hoping to move from the larger unit to the smaller unit since I moved all of my things out I was assured that I would not be charged this amount and that somebody would get back to me, however and nobody no one has responded to me From the on-site location. As to what is going on or if I will be getting refunded for over hundred dollars extra that I got charged because your truck door was opening up on me on the highway and I chose to not put myself into danger Especially since this was marked down on my account before I left the location. I do not wanna be a Karen, but it's a little frustrating.

Amber M 
Clasificación:
4.0

Easy pickup and return, good price

RAY A 
Clasificación:
5.0

Nothing, much better than the old days!" Greatest truck I've ever rented U-Haul , and I've had some dogs.

PAUL O 
Clasificación:
5.0

Easy drop off. Took all of 5 mins.

NINA S 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven M  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Frank N 
Clasificación:
5.0

El cliente no dejó un comentario.

TAYLER C 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC S 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO C 
Clasificación:
5.0

El cliente no dejó un comentario.

TAWONA L 
Clasificación:
1.0

Really bad manager person as her is supposed not have to be working with customers

ELOIDY N 
Clasificación:
5.0

I appreciate the flexibility extending the truck reservation and with store credits for returned packing materials. I also appreciate the flexibility upgrading the storage unit size.

MARK K 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R 
Clasificación:
4.0

El cliente no dejó un comentario.

MONIQUE E 
Clasificación:
5.0

Trailer had leaves and some dirt in it when picked up. Customer rep noticed it right away and brought over a leaf blower to clean it out. He was very nice and very helpful. No issues with the trailer, and it helped us out quite a bit. Gracias.

CRAIG R 
Clasificación:
5.0

El cliente no dejó un comentario.

KURT L 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNE B 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EUGENE L 
Clasificación:
5.0

Excellent location with an abundance of moving supplies if you need. The employees are very helpful and the location houses a variety of sizes from vans, trucks, hitch, etc... smooth process and zero issues.

LISA C 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN S 
Clasificación:
5.0

The rental was clean and a very efficient truck. Used very little fuel. Cost was definitely more that advertised $19.99!! Overall my experience was great.

CYNTHIA M 
Clasificación:
5.0

Junky van. Needed new wipers.

Nicholas H 
Clasificación:
5.0

Customer service was great, check out and check in was fast and easy

LOVELL T 
Clasificación:
4.0

El cliente no dejó un comentario.

TYLER H 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW N 
Clasificación:
5.0

Overall a great experience. Staff was super helpful and got our trailer hooked up right away.

BRYAN U 
Clasificación:
5.0

Not crazy about all the offers when calling UHaul to log on and forget about talking to a live person. In any case, my experience was professional and efficient.

KENNETH K 
Clasificación:
1.0

El cliente no dejó un comentario.

DARLENE W 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro V  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BEVERLY H 
Clasificación:
4.0

El cliente no dejó un comentario.

CLAUDIA R 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN M 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICE D 
Clasificación:
4.0

El cliente no dejó un comentario.

HEATHER B 
Clasificación:
5.0

All was wonderful. Will rent again.

ZOEZITA H 
Clasificación:
1.0

Your manager was having a bad day and took it out on me I use your business constantly and have never been treated so poorly. I understand people have bad days but to take it out on a paying customer is never ok especially when I was being respectful

JACOB W 
Clasificación:
3.0

We’re given incorrect information and inadequate supplies to tow car.

CYNTHIA J 
Clasificación:
3.0

El cliente no dejó un comentario.

JOEL L 
Clasificación:
5.0

The customer service was the best. That's what I most appreciated.

SHANNON C 
Clasificación:
5.0

Manager very helpful.

Sean K 
Clasificación:
4.0

Too crowded on after hours return

John W 
Clasificación:
5.0

Best people ever. Made a hell move doable. Awesome!

Paul M 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott N 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLEN S 
Clasificación:
5.0

All was great, quick in and out thank you

DANIEL M 
Clasificación:
5.0

I had a wonderful experience. This is my second time renting from them and I highly recommend them.

PAMELA F 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE C 
Clasificación:
4.0

Easy online setup…friendly and efficient staff. Reasonable pricing

DAVID L 
Clasificación:
5.0

El cliente no dejó un comentario.

TAYLOR B 
Clasificación:
5.0

Employees are very knowledgeable, helpful and courteous and respectful. I wish all places were like this. MY COMPLIMENTS TO EVERYONE!!!!!

BONITA C 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN H 
Clasificación:
5.0

The Manager and staff at the Andresen U Haul were wonderful and really helped me a lot. Thank you for everything

Shari F  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER C  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl E  |  Overall Experience 
Clasificación:
5.0

Every time I needed assistance they were there to help. I never had any issues with them.

Sabrina J  |  Overall Experience 
Clasificación:
5.0

I feel like the current manager has created a very efficient and helpful attitude amongst the entire work force. If I need your services again, I won't hesitate to go straight to Andresen Rd U-haul. Thank you

Barry T  |  Overall Experience 
Clasificación:
5.0

Great employees, excellent customer service. Phenomenal sense of security for their facilities.

KAYLEE W  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Wendy J  |  Overall Experience 
Clasificación:
4.0

More employees might make THEIR experience better. They were very pleasant to me.

Marilynn M  |  Online Move In 
Clasificación:
5.0

I only like Ashley Favre, She really helped me a lot. She does understand my situation very well, especially went through. I thank her so very very much. She is an awesome nice & polite person. I thank you thank you so very very much.

Teri M  |  Overall Experience 
Clasificación:
3.0

The staff was amazing. Courtney was so helpful and really made the experience so much better. I ran into a lot of systems issues unfortunately; they couldn't find my reservation despite me having a confirmation email with an assigned unit, the security card stopped working for me and the system wouldn't let them program a new one, there was confusion on their end about which unit my stuff was actually in. I didn't like the policy that I couldn't use a lock of my own choice. I had a really nice lock that uses a key, but was told I had to use one with the letter combo or number combo method. Well, I bought a word/letter lock from uhaul, set it up, took a picture of the word I chose, and made sure I could lock/unlock it both on and off the door several times. 20 days later I show up, put the code in, and the lock bar won't budge more than a millimeter. They ended up having to get an angle grinder to cut the lock off. TL;DR STAFF WAS AMAZING, SYSTEM AND LOCK WERE BAD

Alexa H  |  Overall Experience 
Clasificación:
5.0

GM Ashley is the best!

Cassie H  |  Overall Experience 
Clasificación:
5.0

Ashley is amazing. She was responsive and could make decision and get stuff done. Truly always had someone to help me and felt very taken care of. She is an asset

Corey S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Raean H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob C  |  Overall Experience 
Clasificación:
1.0

1. I made my reservation by phone, directly to the facility, and had to call twice, requesting for my confirmation. I never received any confirmation, only to arrive from out-of-state with a full U-Haul trailer and no reservation on file. As a result, I had to pay more for storage which was the only one available, because the one I reserved wasn't available. The situation wasn't handled professionally. 2. Too many times I waited in line 30+ minutes to be helped. Clearly, they do not have enough staff members to help when more than one customer comes in at a time. 3. I heard too many times, that their computer systems were not operating properly. Computer systems or customer service?? The staff is nice, just not well organized or properly trained. Customer service skills needs great attention for improvement. Unfortunately, I cannot recommend this location.

CAROLYN E  |  Overall Experience 
Clasificación:
5.0

Ashley F. and her crew as usual always helpful.

Glenn W  |  Overall Experience 
Clasificación:
3.0

Never enough customer service reps to help the customers quickly. Always have to wait because they have so much to do. Maybe analyze your busy times and add some additional people to move the customers through the process more quickly. When they are available, they know what to do and are professional. This location rents storage and trucks and associated items(hand trucks, dollys, moving blankets etc). They also sell tons of moving supplies. This is a busy location.

Patricia J  |  Overall Experience 
Clasificación:
5.0

To whom it may concern, my name is Elizabeth. The bash my unit was 202 I was supposed to have gotten my money back on the card because I had help moving my stuff out but there was no money on the card what is up with that please call me at 7028176212

Elizabeth B  |  Overall Experience 
Clasificación:
4.0

Can't find my storage unit to pay online. Have left several messages but still not able to use the internet to make my payments on my storage unit

DAVID W  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE O  |  Overall Experience 
Clasificación:
5.0

Clean, quick, and always accessible.

Jessica S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL D  |  Overall Experience 
Clasificación:
5.0

Nothing bad comments all is good

Teresita F  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian W  |  Overall Experience 
Clasificación:
5.0

Ashley the store manager @ Andersen Vancouver, Wa location is Amazing!

Tara P  |  First Impressions 
Clasificación:
5.0

Manager and staff all very helpful.

PAUL D  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TROY H  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tri Q  |  First Impressions 
Clasificación:
5.0

Everyone is ready to serve and helpful. Thank you for your patience and time to serve me. Remember Jesus loves you and be safe.

kinsey L  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA B  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MA L  |  First Impressions 
Clasificación:
4.0

Except for late fee and the price of the storage it was great and maybe longer hours some people work late hours and can't get there before 10

Wendy G  |  Overall Experience 
Clasificación:
5.0

Excellent customer service! Thank you Ashley!

Alan G  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRELL S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia C  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric A  |  Online Move In 
Clasificación:
1.0

The unit was filthy and the grounds unmaintained. The seal on the roll up door was trashed and allowed piles of dirt to blow in all year onto my items. The key cards often did not work, nor did the alarm system on the unit. The pavement outside the unit was sunken allowing water to pool.

Erica M  |  Overall Experience 
Clasificación:
4.0

The Manager at this location was an amazing young lady. She went above and beyond to make sure that I was taken care of.

MICHAEL S  |  Overall Experience 
Clasificación:
5.0

Extremely helpful and friendly staff, just moved out of the area.

Danielle R  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SHARI F  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda H  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful in getting us set up with the moving van and closing out our rental unit. Would certainly recommend.

Cameron C  |  Overall Experience 
Clasificación:
4.0

I thought I was locked out of my unit. It would be very helpful to have a sign as to where to check in and check out. I was outside for 10 minutes at night in the dark feeling unsafe around 9pm, because I wasn't properly explained to check in on the right for my unit and then the left to get the door to open. However; the next day an employee helped me learn the routine and gave me a card on top of the access code. The lady before her decided to check another lady out when I came back the next day to simply ask questions about my storage unit and while I was in line, she went to count her on till and expressed "I need to get out of time of here today" this way yesterday on the 3rd. She told me directly she would check out another person before me. When I was simply in-line to ask questions. I am on a time limit as everyone else, but her customer service was rude. I told her I was in line first, and just gave a question. politely another lady helped me learn the proper way to check in and check out in less than 5 minutes. I have booked online and understand they may have thought I was there to book in person, but it is polite to check with the customer in line first, as I usually let someone go before me as a grocery store ect. I explained to the employee who actually cared that I was outside at night with people loitering and I was afraid and just didn't want to be locked out of my unit. I am so thankful for her! She had long dark hair, and I didn't get her name unfortunately but am so thankful to her as I needed to get to work by 6am the next day and she was so understanding.

Alycia B  |  Online Move In 
Clasificación:
5.0

Over all good experience if you keep the conversation with the people at the Uhaul simple the overall process will be done fast. Would recommend for all services.

JUSTIN C  |  First Impressions 
Clasificación:
3.0

I received several phone calls telling me that there was something leaking in my storage unit. The uhaul employee demanded I came down to verify nothing was leaking late on a Sunday afternoon. After driving 30 minutes to discover that NOTHING IN MY UNIT was leaking I was rather irritated. I told the employee that I have NOTHING in my unit that could leak. I was told that they looked inside my unit and seen buckets and containers that could possibly have Iquitos in them. I know what I put in my storage unit and I know there was ZERO liquids in my unit. I don't remember exactly how many phone calls I received about my unit leaking and after checking every time I found NOTHING that was leakable in my unit.

Todd W  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Desiree R  |  Overall Experience 
Clasificación:
5.0

Shaun was very helpful in resolving my storage account.

ANDY C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger F  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Samantha W  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ZACHARY G  |  First Impressions 
Clasificación:
5.0

Very professional and accommodating!

Aziz M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gracie M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Breanna W  |  First Impressions 
Clasificación:
5.0

In one word, EXCELLENT! The staff was super friendly and accommodating. The manager was just as eager to make my move stress-free as the associates were, which is not that common. I have nothing but respect and great things to say about this location. They made storing with Public storage feel like you are being taken advantage of, and when can you rent a truck from there OR have everything you need for your move? Just fantastic!

jonathan r  |  Overall Experience 
Clasificación:
5.0

Super friendly and helpful staff! The lot can get a little crowded at times, but that is just because they probably have everything you will need!

ANDREW C  |  First Impressions 
Clasificación:
3.0

Water leak in first storage locker, which made me have to rent another large unit, no small ones available

Edith J  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald W  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa E  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn B  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gwen G  |  First Impressions 
Clasificación:
4.0

Just way too expensive

Valerie L  |  Overall Experience 
Clasificación:
1.0

How do you rent a truck for a one way drive that is over 1000 miles with bad brakes. Brakes can be measure and it could have killed me my daughter and my 2 year old granddaughter. Complete nightmare from start to finish.

Samantha W  |  First Impressions 
Clasificación:
5.0

Everybody and everything felt safe and very nice if I ever need to use a storage unit again or U-Haul truck I will be using them.

jessica C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michelle e  |  Overall Experience 
Clasificación:
5.0

very nice and helpful employees at every step

Michael W  |  Overall Experience 
Clasificación:
3.0

It was a nice unit for some belongings, but even just having my stuff in there for 2 months there was rat poop on everything including my wedding dress and baby items. I threw away so much out of disgust. I can't recommend storing these kind of belongings here. Only things that can be sanitized very well afterwards.

Shonney P  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Indraneel D  |  Overall Experience 
Clasificación:
5.0

It was a lot of work for us, but the staff and equipment was really good.

Andre N  |  Overall Experience 
Clasificación:
5.0

The only thing that I could recommend is more moving carts.

Linda B  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Kendall H  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry d  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL A  |  Overall Experience 
Clasificación:
1.0

Horrible horrible!!!! They refused to stop socialising I came in to find \ get my lock they told me go ahead and figure it out! They guided me by telling verbally to the wrong building couldn't get in I asked for help 3 time know one showed me! I said it was as if it was a problem for them to get up and stop talking to each other to help me find the billing book That I need to do the end and my lock So my husband looked at the map and found it himself The word Too lazy/busy with nobody was in there other customers I did is To get up and try to help me And I had to figure it out myself after an hour later we found the right one!! They were horrible horrible horrible! I am under the impression that when you have a job it's your job to communicate with the customers help the customers And tell them/show them how to Get into there unit not just sit Any ice cream i Especially when the customer is really struggling

Ciara r  |  Online Move In 
Clasificación:
2.0

El cliente no dejó un comentario.

SHARON C  |  First Impressions 
Clasificación:
5.0

Trent, Kiah and Austin were extremely helpful

Glenn W  |  Online Move In 
Clasificación:
4.0

I just wish you guys would answer the phone a lot quicker than you do

veronica c  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

COREY T  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

patricia h  |  Overall Experience 
Clasificación:
5.0

Customer service was EXCELLENT!!!

David P  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominic A  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah K  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara D  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

addison y  |  First Impressions 
Clasificación:
2.0

I was rented unit 025. I wasn't told there would be continuous dirt falling from the ceiling crevices all over my belongings. First noticed this about 1/2 year in. Was suggested that I could relocate to another unit, but at my own expense of a rental truck and manpower. So all I took them up on was a plastic cover for my Ikea mattress, which was already soiled by the dirt falling. Also there was one spot on it indicating something wet dripping from the ceiling, onto something else, before landing on the Ikea mattress. When moving everything out, there was evidence of a moisture issue toward the back of the unit, on boxes in that area. And I brought a hand broom in hopes of brushing off all the dirt from the boxes & bins. That proved to be too time-consuming to continue throughout the move, if we wanted to complete it in a timely manner, so as I organize all of it in it's new location, I'll have to wipe down the bins & box tops. Very disappointed.

DIANE C  |  Overall Experience 
Clasificación:
5.0

I have always had the best service at the Andresen U-Haul. The staff is amazing. The storage unit was great. Every time I've rented a truck, great service. I don't know if I could say enough nice things about them. I recommend them to anyone who asks. Absolutely the best.

Jackie H  |  Overall Experience 
Clasificación:
3.0

I moved out on the 11th. Told the official UHaul employee who saw the empty, cleaned out storage and said I was all good and I asked if I need to let the office know I'm out and he said no and that he will let them know. Then I get a call that my rent is due ( told her I moved out in the 11th)and on this questionnaire it says I moved out on the 29th!?!?

Melita C  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith S  |  Online Move In 
Clasificación:
5.0

Been with uhaul off and on for several years and have always had a good experience

Lorina J  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorthey-Anne R  |  Overall Experience 
Clasificación:
5.0

Moved from Southern California with a fully loaded 26 footer. Was not sure if the size unit I chose was going to work - it didn't. It was obvious that I was going to need a bigger space. They were able to shift me to a larger space with no problem. Plus once I get settled and have time to go through what is in my storage and eliminating excess, I can downsize with no issues should I decide to do so. Flexibility is real important and having options is also important. Thanks for everything.

Wendy J  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET E  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY V  |  First Impressions 
Clasificación:
5.0

VERY IMPORTANT PLACE I WILL LET MY FRIEND FAMILY KNOW ABOUT Y'ALL

jackie f  |  Overall Experience 
Clasificación:
5.0

I always use this location if I need storage and/ or a truck. They have always been very courteous and professional. I also have recommended them and will continue to do so.

RAEAN H  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Crishuana K  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Trinity E  |  First Impressions 
Clasificación:
5.0

There may have been some bumps along the way, but management and Robert made everything work out and end smoothly!

JOHNATHAN R  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH J  |  Overall Experience 
Clasificación:
5.0

I really think you need to light on inside of units.

Dee C  |  Overall Experience 
Clasificación:
5.0

The staff is friendly but the person who says she owns it has no customer service skills. Just think she could use a little training. The rest of the staff is very nice, not going to let one person ruin a 5 star place.

JEFF H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATH T  |  Overall Experience 
Clasificación:
2.0

Rent elsewhere

Robin S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Renae B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrah A  |  Overall Experience 
Clasificación:
1.0

They double charge me and I had to pay 35 bucks late fees because of this happening then it's taking long for them to return. Every time I don't have the money in my account that's a 35 charge.

Veronica M  |  Online Move In 
Clasificación:
1.0

My entire experience with storage and truck rental was horrible and almost criminal on there part.

Diana M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Demitria H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee J  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mona W  |  Overall Experience 
Clasificación: