Comentarios de los clientes para U-Haul of West Saint Petersburg

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of West Saint Petersburg

Clasificación general:

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Thomas K.
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El cliente no dejó un comentario.

Samantha B.
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El cliente no dejó un comentario.

Michael B.
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El cliente no dejó un comentario.

Shannon M.
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El cliente no dejó un comentario.

LAWRENCE H.
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El cliente no dejó un comentario.

Margaret J.
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Don was awesome. Thanks

MAURA S.
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El cliente no dejó un comentario.

Roger S.
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everything ok

FELIX L.
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Every thing went very well.

Michelle F.
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Great customer service by Quayln (sorry if I'm spelling wrong!) and Brandon. These guys were very helpful, professional and kind.

michael S.
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Drop off was quick and friendly.

Donna F.
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Always professional, fast and friendly.

Marian B.
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El cliente no dejó un comentario.

Thomas S.
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El cliente no dejó un comentario.

Logan N.
Clasificación:

Booked the reservation online for one mile from the place I needed it. I received a call staying they did not have it, even though the website said they did. They told me I would have to go 4 miles farther to get it. When I asked for a discount on the miles he said that was not up to him the price was what it said online and that it was only $4 so it's not that bad.... We arrive at the new location to find out they don't have one due to a flat tire. They then send me 7 more miles away, the opposite direction of where I need to be, to pick it up. The new location offered no discount saying they were just giving us the truck that it's up to the first person to provide me a discount. I originally planned the uhaul for 8 hours to allow us the time to finish but at arriving to the last place they told me I could only use it for 6 because it had another reservation. This experience was a waste of miles on my personal vehicle, the movers cancelled due to the time delay so we ended up having no help and now the job is not done. At each location, each employee complained to us about how bad the "system" was. Why not listen to the people who work in your locations and do something to change it. Absolutely horrible job uhaul. Do better.

david W.
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No improvement needed

CHARLES S.
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Thx

Joshua F.
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Simplify and expedite the mobile sign in process, it took much longer than anticipated for ID verification.

karen T.
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El cliente no dejó un comentario.

John C.
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This is a well run U-haul location. Employees are quick and courteous. Materials are always stocked and available. Top notch customer service.

Jeffrey F.
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El cliente no dejó un comentario.

harman N.
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El cliente no dejó un comentario.

Michael S.
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Rude employee in the lot, parking area for drop off blocked would not make turn to go to drop off location without hitting other trailers. But employee demanded I go thru area to drop off spot. Too small of a lot for this location

dean W.
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El cliente no dejó un comentario.

Ronald C.
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I can not think of anything.

Fallon L.
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Everything was great. Such an easy process-especially drop off. Great job guys!

Steven M.
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Like clock work, exactly what I needed on time and well done!

David W.
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El cliente no dejó un comentario.

Donna F.
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Fast and friendly, always. Have used and recommended this location several times.

Mark M.
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El cliente no dejó un comentario.

Fernando Q.
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El cliente no dejó un comentario.

Paul B.
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My reservation was moved to another location due to van issues. When reservations are moved to other locations, there should be some sort of discount as I had to travel farther to pick up van which also made me use more miles that I have to pay for!! I also inquired if Uhaul offered discounts to family members who work for your company & he said they should have made reservation for me to receive discount! I'm sorry, but they shouldn't have to!!!

Ralph D.
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The one person that was working in one of the largest facilities was as helpful as he could be.

Carol R.
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El cliente no dejó un comentario.

Marc B.
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El cliente no dejó un comentario.

CHARLES S.
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El cliente no dejó un comentario.

Timothy L.
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The 15 foot rental truck had ants crawling all over the inside box!!!

OLIVIA K.
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I am very upset about the experience I received. My reservation was moved was not told. Then went to the place they told me. I get there and lady checked me in told me it was up to me to find a place to drop it off when i was finished. I went outside and a gentleman was showing me how to use the car towing part. He must have hit his hand on something had blood all over the thing he was asking me to latch. I had no idea there was blood all over it I grabbed it and had blood all over my hand. I was mortified by that told him he was bleeding and he told me “it's no big deal” I ran into the bathroom washed my hands. Came back out told him again and he looked at me and said “no big deal” rudely. I am so upset bc I had to go to the doctors to make sure I didn't have anything because of the blood being on me. Anyone would be upset. They all acted like it was no big deal. I as so upset with this whole thing.

Jade G.
Clasificación:

I made a reservation for a 10' truck 2-3 days before I needed it. When I showed up they said the systems were down and couldn't rent anything out, but then I could do self checkout with my phone for a cargo van. I then had to go run and put the cash I was going to use to rent the truck on my card. I called back about 1-2 hours later and asked if I was able to get the truck that I made a reservation for and he said yes, but then when I showed up the other gentleman told me no and that I had to get a cargo van. I only took the van because I was already behind schedule due to all this. I called customer service the next day and the lady on the phone basically said it was my fault, because I didn't get a call about it after I made the reservation. I am now sitting here not understanding the point in making a reservation ahead of time if I can't get what I need, and if they weren't going to have the equipment then why didn't they call me and tell me so I could try to get one from a different location. I am highly dissatisfied.

BARRY M.
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El cliente no dejó un comentario.

Gary C.
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In short, an efficient, quick and easy 5×8 trailer pickup and drop off procedure by friendly staff, for a point to point 1000+ mile trip. No complaints. Will continue to utilize Uhaul as needed.

Idris T.
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El cliente no dejó un comentario.

Vester M.
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El cliente no dejó un comentario.

james F.
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El cliente no dejó un comentario.

Linda M.
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Very nice and fast checking out

HENRY O.
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Your staff was nice and accommodateing

Steve D.
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El cliente no dejó un comentario.

MARK F.
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Young Women Was very rude to me

BARRY H.
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Very easy process. Pick up and return was effortless. Thanks very much.

PATTY W.
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El cliente no dejó un comentario.

dennis K.
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El cliente no dejó un comentario.

ROBERT R.
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El cliente no dejó un comentario.

Arlicia E.
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El cliente no dejó un comentario.

Matthew M.
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El cliente no dejó un comentario.

JAMES A.
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El cliente no dejó un comentario.

DAVID D.
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Fantastic experience renting one-way from St. Petersburg FL to Franklin NC. At both ends, the U-Haul staff was friendly, fast, and a true asset to your company.

Enoch C.
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The crew was very helpful and patient. I watched as a customer was being a jerk cussing at them and they kept calm as long as possible until Don had enough of his employee being verbally abused and escorted the customer out. Their patience and calmness under fire was impressive. Also there was a mistake made by myself with my reservation and they found a way to make it all right! Very happy with my experience

Eric S.
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Rude and horrible attitudes

Mark S.
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El cliente no dejó un comentario.

Kayla R.
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El cliente no dejó un comentario.

John T.
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El cliente no dejó un comentario.

CRISTIAN G.
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El cliente no dejó un comentario.

Terri B.
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Uhaul should add to their line up by having an enclosed trailer with a ramp. Because you didn't offer what we were looking for, we settled for a open trailer. Our preference was an enclosed trailer.

Barry D.
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El cliente no dejó un comentario.

Lisa B.
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El cliente no dejó un comentario.

Christopher B.
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El cliente no dejó un comentario.

GERALD H.
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El cliente no dejó un comentario.

ANDREW R.
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Exceptional customer service

Mike G.
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El cliente no dejó un comentario.

Pasquale R.
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They got me the help I needed to do a crazy move . Great job

Arlando H.
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Pick up took quite a bit of time ecen though I had done everything online They ran into a big issue because I had paid for the truck online and their records did not show PAID

Gary C.
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very positive experience.

ROBERTWYLIE D.
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El cliente no dejó un comentario.

Michael J.
Clasificación:

I am very upset with the excessive nickel and diming I got charged with this experience. I have used uhual probably close to ten times in the past 3-4 years and have driven way more miles in a bigger truck and never come close to paying what I did this time. I am also extremely upset with a $40 after hours charge drop off charge to a uhual dealer in a large city that I've dropped off before after hours in the past and never had a charge to drop off. I do a lot of side moving jobs and will never use uhual because of this experience again unless customer service feels the need to reach out to me, not me reach out to them,and showing that they care about keeping a consistent customer. Otherwise I will solely use penske and enterprise in the future. My number is 941-704-2967

Kenneth C.
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El cliente no dejó un comentario.

DEON R.
Clasificación:

El cliente no dejó un comentario.

Clarence W.
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El cliente no dejó un comentario.

Tatiana M.
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El cliente no dejó un comentario.

John M.
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Great customer service. Don and his team were great! Thank you

Johan L.
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El cliente no dejó un comentario.

Daniel P.
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El cliente no dejó un comentario.

April R.
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El cliente no dejó un comentario.

BRIAN W.
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El cliente no dejó un comentario.

Barbara P.
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The workers & management very rude

penny R.
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This is the 3rd rental from this store and as always, best crew ever. I have always been treated great here. Very friendly staff and very professional. They all made me feel important. Thanks to the team at 66th St, I will be back. Have a great weekend.

Mitchell C.
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El cliente no dejó un comentario.

MATTHEW B.
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Service was great! Reservation made quickly, showed up, trailer was hooked up quickly, everything was done via my cellphone, super easy! Highly recommend to anyone looking to rent a trailer.

Clay R.
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El cliente no dejó un comentario.

James B.
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Said I took the insurance when I did not. In fact, I don't think I even signed anything.

Paul S.
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We got the right equipment, great vehicle, excellent service and best price. This team couldn't have done better for us!

jennifer P.
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I work for a Move Management company and at 4020 66th Street N in St. Petersburg is always ready with my packing orders and equipment needs. They are personable, efficient and helpful! I like U-haul products because they offer recycled options for all my packing needs! Thank you for you excellent service!

Teresa S.
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put newer vehicles and not so damaged in the fleet. The trucks of 15 for example have heavy rear doors to raise and lower. They shake too much, the internal seat adjustments, especially the middle one, do not work

Lisa A.
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El cliente no dejó un comentario.

Ronald M.
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They were made aware of my leak issue and directed me to contact the insurance company with my issue. As stated above the insurance company was no help saying water damage was not their issue even though it was a defective trailer that leaked.

james I.
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El cliente no dejó un comentario.

ANN K.
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They turned my ball on the tongue for me so it is ready to go next time.

Sandra R.
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El cliente no dejó un comentario.

Jason S.
Clasificación:

The U-Haul website if a nightmare to use. There are multiple problems with the design and function features. While the service at the location was professional, the truck leaked while traveling in the rain and caused damage to some of the contents. I will look to rent from other brands in the future.

donald R.
Clasificación:

The personnel at this site are not very friendly or professional. You feel like you are doing them a favor for doing business with them. Poor communication and a sneaky business practice by having me return my trailer by 2:00 cost me a days rental fee and lost time on the project I was working on. Donald Rasdall 727.318.0320

kim K.
Clasificación:

They were quick, efficient and very helpful.

Timothy T. | Overall Experience |
Clasificación:

fine

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