El cliente no dejó un comentario.Betty G.
Customer Reviews for U-Haul of Vestal
Vestal, NY 13850
(Btwn Bunnhill & Jensen Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Barbara M.
El cliente no dejó un comentario.Barbara M.
El cliente no dejó un comentario.Sonia L.
El cliente no dejó un comentario.Daniel B.
El cliente no dejó un comentario.Dave M.
El cliente no dejó un comentario.Jamie D.
El cliente no dejó un comentario.Santo D.
El cliente no dejó un comentario.Carman G.
Both the people who checked me in and checked me out were fantastic, little trailer worked great!! Thanks and will be back next time I need it!Debra B.
I've now rented trailers multiple times and even a truck, and each time Uhaul has worked out great. They've been fair priced, made the whole process easy and quick on both ends and very accommodating each time.Devin Ashman M.
Ensure the trailer I rented is actually at that locationZev B.
Improve the human factors on your website booking process.JASONL G.
Capturing the front and back image of my Real ID drivers license was very bad, as well as requiring the name and phone number of a friend or relative. Very identity theft friendly and it makes no sense to need the back of my license.John W.
Good to go !!!!!!Jason S.
El cliente no dejó un comentario.john W.
Great employeesAntonio W.
Online registration didn't work but overall the experience was great.Dean R.
Appliance Dolly was rusting and paint chips were falling off and disintegrating all over my new apartment :(Justin L.
El cliente no dejó un comentario.sara K.
don't put the right information on the invoice at pick up, they ask me to return the vehicle with the same amount of gas,(standard procedure) they put Â½ tank on the invoice but the truck has less than Â½ tank at pick up. On the invoice at pick up said 18944 miles but the odometer read 18945.2 since you charge by the mile that's a ripoff.Hernan M.
I don't usually respond to requests for comments however I would like to commend the crew at the facility in Vestal, New York for going out of their way to help me this past Friday. There was a late van return but they figured a way to get me set up. They did a good job.Robert D.
Nothing as yetOswald F.
The ease of dropping off the moving truckVincent P.
El cliente no dejó un comentario.Derek W.
Your communication with a human suck! All you get is a recording. The location phone number had me on hold for 45 minutes before I hung up. My husband has leukemia, and I am not supposed to be near people, I ended up going into the store.Susan H.
Please fix your website so a reservation can be edited, the links just take you in circles. Repeated 15-20 minute wait time in phone queue seems excessive. In person service at Vestal location (Christian and Anthony) was excellent!barb C.
El cliente no dejó un comentario.Marc T.
this location is the best in the Binghamton Area.Barbara Z.
El cliente no dejó un comentario.Shayna C.
El cliente no dejó un comentario.Carl B.
Anthony was cool. I did not get the truck back on schedule, but he was pleasant and professional with me. GraciasJerry M.
I rented an 8' pickup. Part way through my use of the vehicle the 'Low Oil' message came on. I still had good oil pressure and was able to complete my task, but things like this are disconcerting and point to poor maintenance of the vehicles. I am not happy about this and it will factor into my future decisions to rent - or NOT rent - from U-Haul.Michael J.
No need for improvement. Servicio al cliente de excelencia.John S.
Been renting for the last 5 years very friendly & convenientSTEVEN P.
El cliente no dejó un comentario.Ubaldo M.
El cliente no dejó un comentario.Judith Z.
Very nice, friendly service!Matthew S.
El cliente no dejó un comentario.Brian W.
El cliente no dejó un comentario.jack R.
El cliente no dejó un comentario.Eugene B.
El cliente no dejó un comentario.jen U.
El cliente no dejó un comentario.Catherine H.
El cliente no dejó un comentario.Cynthia T.
El cliente no dejó un comentario.Annette M.
Make sure the uhauls get back in time. We wasted many hours because we were given a small van instead of a truck and had to drive back and forth to uhaul to finally get a truck when one was available(and still wasnt the truck we orginally rented for). Made our moving out and into a new home 20mi away very difficult. And took much longer. Also the ridiculous fact that we were charged for the van. And was only given a small discount.Cory S.
El cliente no dejó un comentario.Eugene G.
El cliente no dejó un comentario.Valerie B.
El cliente no dejó un comentario.Joe J.
El cliente no dejó un comentario.Kenneth D.
El cliente no dejó un comentario.arthur C.
El cliente no dejó un comentario.Karol R.
The gentleman that assisted was not friendly. When we dropped off we waited by the sign (that says wait) and finally went inside and he was sitting in his chair and not very helpful.Todd T.
El cliente no dejó un comentario.Amie Y.
Trailer wiring had been pinched in the past and had not been replaced. This could cause non function on the road. Also could short causing blown vehicle fuses or possible vehicle wiring damage. One clerk at counter to reduce labor costs to corporate also results in delays and wasted time at the customer level.John Q.
Awesome service. You won't be sorry.Virginia S.
El cliente no dejó un comentario.fred M.
Left a bag with money in it and it was goneBIENVENIDO A.
Upset with the fact that we couldn't reach to let them know why we couldn't return the U-Haul due to the lock on our storage on Binghamton used customer service on line still have not received a call from upper managementBernice G.
The person helping could have been friendlier. The bill changed from the website quote. The return time was shortened. If not for the convenient location, I don't expect this shop would stick around.Michael K.
El cliente no dejó un comentario.Patricia M.
El cliente no dejó un comentario.Linda C.
El cliente no dejó un comentario.Kerry F.
El cliente no dejó un comentario.Wayne D.
Nothing. Staff were pleasant and helpful and the whole experience was smooth.Pamela S.
El cliente no dejó un comentario.kaylin B.
El cliente no dejó un comentario.David B.
This Vestal team is polite, fast, efficient and cooperative. They are everything you need and nothing that you don't.John P.
El cliente no dejó un comentario.Laura K.
El cliente no dejó un comentario.Michael D.
Make it easier to obtain receipts. My receipt only showed $70 some charged to my credit card when in fact the charge was over $1,000 which showed paid but I need a receipt stating when I paid the $1,000. I requested a copy and the manager said that I have everyting that i needed and clearly this is not the case.Clark H.
El cliente no dejó un comentario.louis H.
El cliente no dejó un comentario.Debra T.
Made our move so easy. The staff were very friendly and helpful.COURTNEY M.
Check engine 2 difference light on the car the car need service.AHMED H.
Great experience. Rented from here twice in last 6 months and very friendly and helpful staff.DAVID J.
I can't remember the black gentleman's name that helped me out but he went above and beyond. I was on crutches he was happy to hook everything up for me. The lights didn't work on the trailer so he called the manager out and they upgraded me to the next size up and then re hooked that one up. Friendly and courteousHEATHERD L.
Paper work was all messed up to the point where the truck that was listed was different then the truck I was driving as well as the mileage and charged me like 700 for day and halfGeoffrey B.
The associates were very friendly & helpful. The van was spotless. Renting was a breeze!James I.
El cliente no dejó un comentario.THOMAS T.
El cliente no dejó un comentario.PATRICIA D.
Staff were well informed and friendly. The entire rental process was very simple and user friendly.Scott R.
The return person here is doing a terrific job.David R.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.Christopher D.
My only issue is that I was told it would be a $47 hold on my card, I had $89 on the card so didn't bother transferring more money since I was told $47 at the desk. It ended up being $123 hold, causing an over draft, and then the next morning after the truck was returned the night before earlier than the return time I was charged an additional $83. Currently my account is negative $120. That is very concerning since I was told the charge would be approximately$48.00, more if I went over the miles or if it needed gas, which I refilled the gas I used. I'm waiting for the overdraft fees to hit, because now a $50 truck is going to end up costing me $200. I understand that there is a hold, but I'm confused about the second hold, and why it ended up being double the amount that I was quoted..Jolene B.
Team was super friendly and helpful. I needed a truck last minute and Noah DuBuois was courteous and had me on the road in 10 minutes. I will go out of my way to rent from this location again.Ruth H.
El cliente no dejó un comentario.Anna H.
Service was awesome. Very friendly and helpful, timing was awesome. Great experience. Would rent from there again in a heartbeatMichael O.
Make Truck Share 24/7 easier to use. Simplify check-in. I ended up having to go inside the store for help getting my truck.Michael W.
El cliente no dejó un comentario.Jessica F.
If you have a vehicle set aside for a 24/7 mobile check-in customer, then it shouldn't be blocked by another vehicle. Once a staff member got the other vehicle out of the way, I found that my truck was so closely parked to the one next to it that I couldn't properly inspect the side and had to make a guess as to if its condition matched the photo on the site. The mobile check-in was very glitchy and I had to take multiple photos of each thing, and it never scanned the location sticker when I returned so I had to go in and check out the in-person way anyway. Based on my experiences today, I will never do the mobile check-in/out again, since I ended up having to use the staff anyway and it thus ended up taking even more time--my goal was to take less time by doing it.Michael M.
The trailer did not have lights. During the pre-departure check, the employee only had me step on the brake and use the 4-way flashers. When I was driving in a rainstorm at 8:00 p.m. on interstate 81, I had a feeling something was wrong when two different 18-wheeler trucks flashed their lights at me and then passed me and tapped their brakes and then put on their turn signal hinting that I should exit. I did and in a parking lot of a tavern, I noticed I had no lights. This made for quite a harrowing continuation of the drive. I did use the flashers though to alert others that may be coming up behind me. When surrendering the trailer, Anthony checked the harness and noted that one of the 4 pins was missing on the trailer. I know mistakes happen, but the other employee should be taught to check all lights, not just brake and 4 way flashers.THOMAS G.
El cliente no dejó un comentario.LINE B.
El cliente no dejó un comentario.Douglas O.
Van was warmed up and ready to go. In-person check in procedure was less than 5minutes. Staff was masked appropriately. Witnessed an elderly confused customer trying to buy wardrobes and the staff expertly reviewed the customer's need, helped them select the style of wardrobe and get the supplies to the customers car between my Check-in electronic prompts and payment prompts without making me wait at all. The consistency of the Uhaul experience at this Vestal location is why I continue to return to them everytime I or my service groups have a moving need.James M.
El cliente no dejó un comentario.Kim K.
Christian Tapia was very polite and helpful getting me checked in and on my way.BRIAN W.
Servicios adicionales en esta ubicación
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