Customer Reviews for U-Haul of Vestal

5,280 comentarios

3732 Vestal Pkwy E   Vestal, NY 13850
(Btwn Bunnhill & Jensen Rd)

(607) 729-4951

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(607) 729-4951

3732 Vestal Pkwy E
Vestal, NY 13850
(Btwn Bunnhill & Jensen Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

People were great and the equipment was very good'!

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loretta W. 
Clasificación:
1.0

Uhaul overall is horrible I reserved a truck and it wasn't available they had me driving all over to get a truck sent me to 3 different locations and did not accommodate me at all I was super late for a move it made me and my business look unprofessional

Laishawn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven A. 
Clasificación:
5.0

The 2 guys that were working when I showed up without a reservation were very helpful and helped me out of a real jam!! Thanks you Chris Lewis (tow dolly)

Chris L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

The staff at this location were amazingly accommodating and helpful as we were going through a stressful situation they were just so supportive and able to meet our needs it made that move much easier I am grateful and would recommend using them anytime

Thomas E. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

Just wasn't sure where to park the U-Haul.

Donna V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard V. 
Clasificación:
5.0

Nothing. Service was more than I expected. Both at check-out with Jose and the gentleman who checked me in.

Denis M. 
Clasificación:
5.0

Anthony and Noah were great

ANTHONY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
4.0

more counter help to reduce wait

David M. 
Clasificación:
5.0

Employee worked helping hitch the trailer we rented and confirmed lights ect were working as well. Hats off to a great customer assistance!

Michael G. 
Clasificación:
4.0

Appreciate the conveniant service

Steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian N. 
Clasificación:
5.0

All was fine! Thank you!

Ricardo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
5.0

Everyone was friendly and helpful. 10 out of 10!

Zachary P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah M. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY C. 
Clasificación:
3.0

I got caught in a rainstorm and the driver side wiper was a mess. The metal was hanging out and I had to pull over, get out, and fix it in the pouring rain. I told the representative about it when I returned it and they mentioned it will be replaced. When it started raining I noticed the metal piece hanging from the wiper. This should have been fixed before I picked the vehicle up.

brian S. 
Clasificación:
5.0

Staff was friendly, and very willing to assist. Christian should get a raise.

Jason T. 
Clasificación:
5.0

Nothing everyone was very professional as well as knowledgeable

Tomisha S. 
Clasificación:
5.0

Megan was awesome! We needed a truck in an emergency on Saturday and she made it happen. She went the extra mile for sure.

kathy C. 
Clasificación:
5.0

The customer service was excellent - friendly, efficient and knowledgeable staff. ¡Gracias!

Karen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Becher N. 
Clasificación:
5.0

You can staff that staff 24/7 , they were so gorgeously sexy and happy and energetic, kind and even their upselling didn't seem like upselling in the moment. They smelled like a warm apple pie on a cool autumn day well you were out playing in yard as it cooled in the windowsill The location was fairly clean but was cluttered with boxes as if they were in the process of moving locations. The truck was aight, it went vroom we I depressed the pedal. It didn't beep beep when I reversed that one time or maybe it did idk but if a beep beep needs to be louder I saw free slushies at a drs office, why does U-Haul not have free slushies

kevin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

carol L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

The two employees (Jose and didn't get the others name) were exceptionally kind and helpful

Bryce F. 
Clasificación:
1.0

I ordered a 10 foot truck specified that I needed a ramp for the person I spoke to you on the phone. I get to the vestal location they tell me they do not have a 10 foot truck with a ramp at that location so I had to deal with one without a ramp ended up hurting myself carrying heavy things off the truck I am very unhappy and displeased. And I will never give business to U-Haul again. And this is not the first time I've had issues. I rented a U-Haul storage unit that was dirty wet and disgusting and outside under my husbands name and we rented a U-Haul that was supposed to be heated indoors. We did not get what we paid for and some of our things got ruined because we had to leave them and one that didn't have heat

Shayna P. 
Clasificación:
1.0

They were very rude to me and my husband. They treated us with no respect, and we're all very unhelpful. This interaction really made it so I never want to come back. I have rented before and they are rude to everyone who walks thru their doors.

Cassie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chelsea H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHY M. 
Clasificación:
5.0

Very competent, friendly, and helpful.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darcy E. 
Clasificación:
5.0

El cliente no dejó un comentario.

edwin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tariq S. 
Clasificación:
4.0

Rented several different size trucks over the course of 3 weeks. Each time I visited the location I was helped by Anthony & Christian. Both of these gentleman were very helpful and have a great customer service attitude!

Gary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott O. 
Clasificación:
5.0

Very helpful and knowledgeable

Elisa G. 
Clasificación:
5.0

Very convivial

Douglas W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred L. 
Clasificación:
5.0

Customer service rep was very knowledgeable and professional, no problems, great experience all around

Edwin M. 
Clasificación:
5.0

The guys were really friendly and helpful! Great experience, highly recommend this location!!

Marcy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sonia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Santo D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carman G. 
Clasificación:
5.0

Both the people who checked me in and checked me out were fantastic, little trailer worked great!! Thanks and will be back next time I need it!

Debra B. 
Clasificación:
5.0

I've now rented trailers multiple times and even a truck, and each time Uhaul has worked out great. They've been fair priced, made the whole process easy and quick on both ends and very accommodating each time.

Devin Ashman M. 
Clasificación:
4.0

Ensure the trailer I rented is actually at that location

Zev B. 
Clasificación:
5.0

Improve the human factors on your website booking process.

JASONL G. 
Clasificación:
4.0

Capturing the front and back image of my Real ID drivers license was very bad, as well as requiring the name and phone number of a friend or relative. Very identity theft friendly and it makes no sense to need the back of my license.

John W. 
Clasificación:
5.0

Good to go !!!!!!

Jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

john W. 
Clasificación:
5.0

Great employees

Antonio W. 
Clasificación:
5.0

Online registration didn't work but overall the experience was great.

Dean R. 
Clasificación:
4.0

Appliance Dolly was rusting and paint chips were falling off and disintegrating all over my new apartment :(

Justin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

sara K. 
Clasificación:
2.0

don't put the right information on the invoice at pick up, they ask me to return the vehicle with the same amount of gas,(standard procedure) they put ½ tank on the invoice but the truck has less than ½ tank at pick up. On the invoice at pick up said 18944 miles but the odometer read 18945.2 since you charge by the mile that's a ripoff.

Hernan M. 
Clasificación:
5.0

I don't usually respond to requests for comments however I would like to commend the crew at the facility in Vestal, New York for going out of their way to help me this past Friday. There was a late van return but they figured a way to get me set up. They did a good job.

Robert D. 
Clasificación:
5.0

Nothing as yet

Oswald F. 
Clasificación:
5.0

The ease of dropping off the moving truck

Vincent P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek W. 
Clasificación:
5.0

Your communication with a human suck! All you get is a recording. The location phone number had me on hold for 45 minutes before I hung up. My husband has leukemia, and I am not supposed to be near people, I ended up going into the store.

Susan H. 
Clasificación:
5.0

Please fix your website so a reservation can be edited, the links just take you in circles. Repeated 15-20 minute wait time in phone queue seems excessive. In person service at Vestal location (Christian and Anthony) was excellent!

barb C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc T. 
Clasificación:
5.0

this location is the best in the Binghamton Area.

Barbara Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shayna C. 
Clasificación:
5.0

Excellent!

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl B. 
Clasificación:
5.0

Anthony was cool. I did not get the truck back on schedule, but he was pleasant and professional with me. Gracias

Jerry M. 
Clasificación:
3.0

I rented an 8' pickup. Part way through my use of the vehicle the 'Low Oil' message came on. I still had good oil pressure and was able to complete my task, but things like this are disconcerting and point to poor maintenance of the vehicles. I am not happy about this and it will factor into my future decisions to rent - or NOT rent - from U-Haul.

Michael J. 
Clasificación:
5.0

No need for improvement. Servicio al cliente de excelencia.

John S. 
Clasificación:
5.0

Been renting for the last 5 years very friendly & convenient

STEVEN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ubaldo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith Z. 
Clasificación:
5.0

Very nice, friendly service!

Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

jack R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene B. 
Clasificación:
5.0

El cliente no dejó un comentario.

jen U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette M. 
Clasificación:
2.0

Make sure the uhauls get back in time. We wasted many hours because we were given a small van instead of a truck and had to drive back and forth to uhaul to finally get a truck when one was available(and still wasnt the truck we orginally rented for). Made our moving out and into a new home 20mi away very difficult. And took much longer. Also the ridiculous fact that we were charged for the van. And was only given a small discount.

Cory S. 
No se han enviado comentarios para esta ubicación.

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