The truck had no windshield wiper fluid and the low tire pressure warning light was on throughout my rentalRobert S.
Customer Reviews for U-Haul of Vestal
Vestal, NY 13850
(Btwn Bunnhill & Jensen Rd)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.JULIAN M.
El cliente no dejó un comentario.Stephen B.
The Vestal location was awesome - Once again!!! Tried to use the convience of a "share location" and our personal experience was terrible. Called the Vestal location and they helped us get a truck within minutes. I will return when needed!! Thanks guys!Kristina K.
The customer service reps were very courteous and excellent.Eric L.
My experience was great.Kristina K.
I was very satisfied, thank you!peter S.
El cliente no dejó un comentario.Virgina N.
El cliente no dejó un comentario.Nicholas C.
El cliente no dejó un comentario.Ida S.
This is my second time renting out a uhall and it's been such a great experience. I would continue to go there when ever I need to move big items.Ashley V.
Not much to be improved. The staff was very friendly and helpful and fast. All went great!JAMES W.
Where do I start? OK, the reservation. I am waited on by a young man who wore a grey hoodie and had a beard. No problem. I reserve a 6 x 12 open trailer WITH RAMP. I am assured that it is reserved. I stated to the young man that I needed a trailer WITH RAMP to transport a UTV. Forward 2 days to pick up the trailer. I am greeted by the same young man (same grey hoodie, same beard). He processes the reservation, which was charged less than I was originally quoted (red flag #1). He proceeds to hook up the trailer for me. I notice that it is not WITH RAMP. I ask why, and he states that I did not order a trailer WITH RAMP. I stated that indeed I did, and reserved it thru him personally 2 days prior. He denied ever taking a reservation from me. After arguing my point for a few minutes, and listening to his denials, I mentioned 'don't you remember that I needed a trailer WITH RAMP to haul a UTV? The look on his face indicated that somewhere in his memory he recalled tge conversation. Still no trailer WITH RAMP (sigh). He continued denial of ever meeting me or taking my reservation. I finally just gave up and took the trailer WITHOUT RAMP. This is why I am against ever increasing wages for untrained or uncaring employees. The properly trained (or caring) employee could have said ' Well, there seems to be a mixup but let's see what I can do to get you a different trailer'. Customer is happier that he at least tries and employee saves putting himself in a situation that makes him look incompetent.gary P.
Drop off place was fine . Keep you're prices more consistenttony F.
Great equipment for a great price.So easy to reserve online and pickup.When done just drive up and leave Very easy process and I will use U-haul again!! ThanksMichael K.
El cliente no dejó un comentario.Jennifer T.
El cliente no dejó un comentario.Lisa G.
El cliente no dejó un comentario.James S.
A good example of a locationEthan W.
Thank you for the rentalmartin K.
El cliente no dejó un comentario.Maureen M.
AWESOME SERVICECLAUDIA C.
Picked Rental up on Holiday Jan 1st couldn't believe that they were open on a Holiday! Everything went great would recommend to a friend!John S.
Always have a unit in stock. Very friendly workers.Dale J.
El cliente no dejó un comentario.Joseph C.
Upon arrival the staff was very friendly, carried out their duties in an efficient manner and got my out the door in no time. Upon return I did not have to wait but was taken care off immediately. ¡Gracias!matthew S.
El cliente no dejó un comentario.mike H.
El cliente no dejó un comentario.ROBERTALAN S.
Great. No issues.Barry A.
El cliente no dejó un comentario.Joseph S.
El cliente no dejó un comentario.Jeffory S.
El cliente no dejó un comentario.Scott O.
Waited 45 minutes for Carbondale PA location to open, it never did, forcing me to rent a one-way trailer in Vestal, NY. I tried Elmhurst NY location but they were closed too. I made on online reservation at both locations to no avail. I wasted 3 hours trying to rent a simple trailer from Uhaul, no luck!!!James A.
Include more initial mileage for one way trips. Allotting the exact amount from the loading location to unloading location is kind of a trap because it doesn't account for mileage to or from the truck pickup or drop off location. I drove the truck from the uhaul pickup site to my old apartment, loaded it, drove it to the new apartment to unload and then to the drop off site and wound up 25 miles over what I was initially alloted for mileage and had to pay for the extra.Joshua W.
El cliente no dejó un comentario.Mindette G.
Nothing. The two young men were awesome. They knew their job.WARREN T.
El cliente no dejó un comentario.Daniel B.
Vesy good employees were very good.mark F.
I have rented many trucks, but the truck I rented was a 15' truck and it drove like a tank. I had a terrible time keeping it in my lane, like something with the suspension was messed up, I didn't feel safe all the time I was driving.jennette P.
The guys working the counter were greatFelix H.
El cliente no dejó un comentario.peter S.
I received one of the old 6x12 enclosed trailers. I don't have the number of it at the moment but it was old enough to have the screw down tounges. The trailer towed awful, horrible. Brakes didn't work on the trailer when I first got it. I took it anyhow because I didn't really have a choice, also I was not hauling anything heavy and my truck is large enough to handle it as well as oversized brakes on it and 1000s of hours of experience with such things. The trailer was rough riding, jerky and didn't like to go straight about halfway through the rental the brakes started working. Almost done using the trailer about the last 2 hours or so of the the rental the front left brake on the trailer started grabbing and not releasing I dropped from 10 mpg to 6.4mpg. The people are great there and never had anything negative like this before using that location but I will make sure not to get that old trailer again.allen S.
El cliente no dejó un comentario.Judith Z.
El cliente no dejó un comentario.R. Anthony R.
El cliente no dejó un comentario.Ryan K.
The person I spoke to was very rude. I only had the trailer for an hour and wanted to return it because it wouldn't work for me. He refused to give me my money back. Very dissatisfiedMichelle S.
Met with Christian at the Vestal U-Haul who checked me in for my truck rental. He was very professional and knowledgeable about questions I had and I felt went above and beyond in helping me with my move. A great asset for the U-Haul company. John O.
The two employees you have working there are awesome!! Very nice and friendly!! They need a raise!!!Christopher F.
El cliente no dejó un comentario.Kevin J.
First, 727 Pennsylvania Avenue Brooklyn NY, refused to take my one way rental, then proceeded to switch my drop off location without my consent. This was very inconvenient for me. Second, I called Uhaul in Vestal. I was told to bring the truck back to Vestal and a customer service representative told me gave me the same information. Jose in Vestal said they would provide me a $50 gas credit and I wouldn't be charged for the miles, if I brought the truck back to Vestal. Overall, I was charged 2.50 x 400miles, a refuel cost cleaning job and rejection. That was my experience.Melquan O.
Accidentally put too much gas in, lost about 30$ in gas. Tanks should start full. Not at 1/4.Sean C.
El cliente no dejó un comentario.TIFFANY H.
El cliente no dejó un comentario.Edward F.
Customer service person was excellent. I don't have his name but he was extremely pleasant and great to deal with.Anthony D.
Electronic self pickup reservation link did not work - had to waste time re-doing a manual reservation. Truck had a roof leak and 3 different warning alerts on dash, including service notices for airbags, stabletrack and some other system.Zachary W.
El cliente no dejó un comentario.Daniel G.
It was fine. Conveniently located, but the mobile pick-up was not easy and took a lot longer than expected. We ended up having to call customer service. I think it would help to give more information about what could be needed to pick up a truck; i.e.) additional ID, etc. Even after we submitted a number for a person to verify my husband's ID, it took quite a while for it to go through. It also wasn't clear whose ID u-haul wanted verified; it seemed like it was asking for my husband's (the driver), but the person we entered to verify his ID got a text about me instead. It was confusing.Nicholas P.
El cliente no dejó un comentario.Danette S.
The only negative thing was the inside of the rental truck had a foul smell. They had an air freshener hanging but it didn't help much, Smelled like some sort of tobacco or chewing tobacco. Positive - the 2 guys working inside were very professional and polite. Kudos to them both!Joseph C.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Steve D.
Servicio al cliente de excelencia. Representative was very helpful. I will definitely recommend this location to anyone who needs rental equipment. Thanks , Kaniz Fatima ApalachinKANIZ F.
Excellent Service!!!raphael T.
El cliente no dejó un comentario.joann S.
El cliente no dejó un comentario.TOM C.
Both the morning guy (pick up) and the afternoon guy (drop off) I worked with were fantastic. Very helpful and friendly. Give them a pay raise ...LOU F.
The associates at the vestal location are great. Thank you for the excellent service.Kevin H.
As always, an A+ experience at this store. The staff is friendly and helpful. Every business should be run like this store!Joel L.
Excellent service. Anthony was wonderful. Rented a pickup truck. Loved it except for no step up. Went home & got my step stool. Worked fine. Would recommend this site to everybody.Joanne C.
El cliente no dejó un comentario.Philip T.
the employees were very helpful.Christine W.
El cliente no dejó un comentario.Mike M.
Seems that there is always some problem with the computer or the credit card pad.Dale J.
El cliente no dejó un comentario.dave R.
They were goodtom G.
El cliente no dejó un comentario.JERRY N.
El cliente no dejó un comentario.joshuaorjeffrey B.
El cliente no dejó un comentario.Jenn P.
Employee Christian was friendly, knowledgeable, efficient, and courteous. A pleasure to work with! I could rent a truck closer to where I live but I continue to go to Vestal because of the outstanding customer service.Karen H.
El cliente no dejó un comentario.Scott N.
El cliente no dejó un comentario.Barbara M.
El cliente no dejó un comentario.Robert M.
Everything was ready when we arrived and all explanations were clearly stated.Mary W.
everything went great-the guys at the counter were very helpful and the one gentleman called me after i dropped off the rental to inform me that i had left money in the truck-really appreciated his honestyroger D.
El cliente no dejó un comentario.William W.
El cliente no dejó un comentario.Raymond F.
When I returned the truck the employee was rude and plus they charge more gas and before that they send me to put gas on the truck so they will not charge me and they did they seems racismRamiro E.
This service and helpfulness from the employees at Vestal Uhaul was wonderful; completely contrary to the lazy and awful receptionist woman who works alone at Delaware Ave Uhaul. Avoid the Delaware Uhaul - the Vestal Uhaul is far better organized, better outfitted, easier to find, and just importantly, has a more professional staff.Daniel Y.
El cliente no dejó un comentario.Steve D.
Staff very friendly and helpful.James S.
El cliente no dejó un comentario.Steven P.
Anthony was thorough and professional, and knew exactly what needed to be done. His efficiency and customer service was excellent. A special Thank You to Anthony for his care and positive attitude!Edward K.
El cliente no dejó un comentario.Diana W.
Very friendly and helpful staff at Vestal, NY location made renting experience so much easier.Joseph Y.
The vehicle was clean and very well taken care. The employees were very, polite, professional and knowledgeable. A pleasure to work with.Annmarie P.
El cliente no dejó un comentario.Stephen H.
El cliente no dejó un comentario.Paul S.
The employees there were great to work with. Very polite, helpful and answered all of my questions. It was above my expectationsShawna H.
Efficient, fast and courteous service. Truck and tow dolly were clean and well maintained.Lori B.
El cliente no dejó un comentario.Dmytro Y.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
¡Servicio de propano entregado directamente en tu puerta!
¡Tenemos la selección más amplia de la industria!