Customer Reviews for U-Haul of Vance Jackson

2244 comentarios

2566 NW Loop 410   San Antonio, TX 78230
(@ Vance Jackson and IH410 )

(210) 349-8023

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(210) 349-8023

2566 NW Loop 410
San Antonio, TX 78230
(@ Vance Jackson and IH410 )

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Rodolfo G. 
Rating:
5.0

Carlos and crew we're on it 👌. No long wait on either end of the transaction. Equipment was top notch as per usual, that's why I keep coming back.

Richard H. 
Rating:
5.0

I had a great experience at this location. Very friendly, helpful and great working attitude.

RICHARD W. 
Rating:
5.0

Great customer service!!

GLENDEL C. 
Rating:
2.0

For several years I have used this location with great satisfaction. This time I was sorely disappointed except upon the return..

KRECIA N. 
Rating:
3.0

Get some cargo vans and trucks

LUELLA M. 
Rating:
1.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

No, because I've been on the line for over 30 minutes at 210-349-8023 and also o. Hold for over 25 minutes. I have a simple question about the charges and cannot get anyone on chat or to answer the phone. Bad service.

RUBEN D. 
Rating:
5.0

Great location. Open on weekends. Professional staff.

HEMNAUTH R. 
Rating:
5.0

Crew always does an excellent job at this location

Joseph C. 
Rating:
1.0

Customer did not leave a comment.

April N. 
Rating:
5.0

Such friendly staff!

Nikki M. 
Rating:
5.0

Not a thing

Mary A. 
Rating:
5.0

Customer did not leave a comment.

Ariadne O. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

AL M. 
Rating:
2.0

Equipment requested was not loaded on truck. Moving blankets requested were also not on the truck. Also placed an order for other supplies and the order was sent to another location.

Pablo V. 
Rating:
3.0

The trailer was an older model with a sliding upward door rather than swing open doors. I caught my fingers raising it twice because it slides quickly and into the upper portion. Also I was concerned with the outer dented condition but was assured I would not be blamed and which I was not at the turn in location which always appreciated.

Brenda P. 
Rating:
3.0

Customer did not leave a comment.

Emilio M. 
Rating:
5.0

Customer did not leave a comment.

ROSAINETT M. 
Rating:
1.0

Trucks not available in town . Drove 44 miles to pick up one way to Colorado in Hondo texas, no one at store , no one answered phone , no one returned my call.

Mike E. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Quick, efficient and friendly! Great experience!

Christine W. 
Rating:
4.0

The equipment wasn't swept out but it wasn't too bad. The customer service was horrible. Every time we called we were on hold for hours! Had trouble using the online system to work properly

Maria Z. 
Rating:
4.0

Customer did not leave a comment.

Matthew A. 
Rating:
4.0

Customer did not leave a comment.

Matthew A. 
Rating:
3.0

Customer did not leave a comment.

Rene M. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Best service and customer care...ever. My service rep should have his own store.

ADOLPHUS S. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

DAVID MANUEL F. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY P. 
Rating:
5.0

Great customer service. Lien is wonderful and very helpful!

SARITA H. 
Rating:
5.0

Customer did not leave a comment.

NEVA G. 
Rating:
5.0

Perfect person

MATT K. 
Rating:
5.0

My pick up location was changed twice and it was not easy to notice the changes. A bigger alert or notice should be posted or sent via text. The original pick up location on DeZavala had very rude and unhelpful personnel

James V. 
Rating:
5.0

Great service 5 Stars

ROBERTO C. 
Rating:
5.0

The original truck wipers were not working so they had to find another trebuchet for me.. did a great job. Thank you

Evelyn G. 
Rating:
3.0

The uhaul was not clean when we picked up. The reservation was pushed back 6 1/2 hours which was extremely inconvenient.

VICTORIA L. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH C. 
Rating:
5.0

The guy who picked up my order with the african/perhaps jamaican accent got me out of there super quick. Hes the best.

Gerritt R. 
Rating:
5.0

Customer did not leave a comment.

Bang X. 
Rating:
3.0

Customer did not leave a comment.

Richard O. 
Rating:
5.0

Customer did not leave a comment.

Lauren F. 
Rating:
5.0

The staff there is amazing - top notch customer service from all!

ANTONIO D. 
Rating:
5.0

Customer did not leave a comment.

Walter B. 
Rating:
4.0

Customer did not leave a comment.

BURTON C. 
Rating:
5.0

Customer did not leave a comment.

claudia C. 
Rating:
5.0

Christopher, helped me even before the store opened . He is a great employee I must recommend him and the store is one of the best in San Antonio!.

CRAIG W. 
Rating:
5.0

nothing system works

Joseph C. 
Rating:
5.0

Good customer service. Made us feel appreciated.

STEPHEN H. 
Rating:
2.0

I was supposed to pick up my equipment on De Zavala location. They did not have it there and I was not told so until my pick up time. I called U Haul number they provided me with multiple times but no one picked up. Somehow I was switched to Vance Jackson location without asking me. I called the location and spoke with Jacob. I told him that I needed my rental changed to one day which he refused to do. Additionally, I asked for a discount to compensate for the extra distance to pick up the equipment. He additionally refused this request. The gentleman who checked out the equipment was helpful.

SOULEYMANE D. 
Rating:
2.0

This was my 4th location before someone would accept my return. On hold for 30 minutes before a customer service representative answered then transferred me and on hold for another 10. Worst experience of my life. When dropping off, I was the only person there. Guy said he would meet me out back to remove trailer. Then I waited 10 minutes and he never showed. I went back in and he was waiting on other customers instead of finishing with me. Horrible experience after 3 previous stops. I ended up undoing everything then some other guy came and lifted it up off my car. Uhaul is terrible. I will look into other means next time.

keith D. 
Rating:
4.0

Customer did not leave a comment.

Bryant H. 
Rating:
4.0

This was a nice easy process, and very quick.... when returning my rental took a lot longer for no reason, there was no one ahead of me, I think the employee was just a bit confused

Joanne B. 
Rating:
5.0

Customer did not leave a comment.

Melissa G. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Hector R. 
Rating:
4.0

Easy to reserve online and quick checkout and check in.

James G. 
Rating:
5.0

Customer did not leave a comment.

JUAN G. 
Rating:
5.0

Customer did not leave a comment.

JAMES V. 
Rating:
4.0

Customer did not leave a comment.

gerald N. 
Rating:
1.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Taylore M. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
3.0

The location was fine but I will never rent from Uhaul again...

Tony P. 
Rating:
5.0

We have used this place multiple times and have had no problems. Very efficient for a small piece of property. Recommend.

Louis S. 
Rating:
5.0

Customer did not leave a comment.

BREE P. 
Rating:
5.0

I have done business with U-Haul for over 40 years, 25 of those years with this location. Their business model is [now] amazing! Their use of technology is great AND the employees all seem like they enjoy their jobs. There is no chant “my pleasure”, the pleasant interaction is genuine!

Deoborah H. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
4.0

All went smoothly. Will definitely use again...

Corey L. 
Rating:
5.0

Noting

Dora E. 
Rating:
5.0

Customer did not leave a comment.

ESTEVAN C. 
Rating:
5.0

Customer did not leave a comment.

TASHSHA G. 
Rating:
2.0

Customer did not leave a comment.

Regina H. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

David U. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

Customer did not leave a comment.

SHAYNE B. 
Rating:
5.0

Customer did not leave a comment.

Carlos C. 
Rating:
5.0

Have more counter help on hand. One person is not enough.

ARTURO C R. 
Rating:
5.0

smartphone based rental needs an actual uhaul app. would improve the self-check process, eliminate website confusion. employees working in the store very knowledgeful, efficient, and helpful. great location for a uhaul. keep up the good business and thank you

MICHAEL K. 
Rating:
5.0

All U haul employees were very helpful and informative.

KATHLEEN L. 
Rating:
4.0

Well organized helpful staff

Joseph C. 
Rating:
4.0

Maybe have a no smoking rule, the van I rented was clean but smelt like cigarettes very strongly and all of my belongings smelt

samantha W. 
Rating:
5.0

Great team, they just need more help!

JOSEPH T. 
Rating:
3.0

Customer did not leave a comment.

NATHANAEL D. 
Rating:
3.0

Customer did not leave a comment.

Jaworski S. 
Rating:
5.0

Customer did not leave a comment.

Sean L. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

RAY B. 
Rating:
4.0

Customer did not leave a comment.

DIANE C. 
Rating:
5.0

Customer did not leave a comment.

EDGAR G. 
Rating:
5.0

Those individuals that help me were very professional, courteous, and very helpful. Thank you so much

martha S. 
Rating:
5.0

Customer did not leave a comment.

Joel R. 
Rating:
5.0

You guys were great! We wanted to move my mother out of state but weren't able to because she was stuck in the hospital. We had a trailer for several days but only charged us for 1 day after we explained the situation. Best service I've had at a uhaul!

JOSEPH U. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY W. 
No reviews have been submitted for this location.

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