Customer Reviews for U-Haul of Vance Jackson

2388 comentarios

2566 NW Loop 410   San Antonio, TX 78230
(@ Vance Jackson and IH410 )

(210) 349-8023

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(210) 349-8023

2566 NW Loop 410
San Antonio, TX 78230
(@ Vance Jackson and IH410 )

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
4.0

The front headlight was burnt out on the truck I rented.

Christina W. 
Clasificación:
5.0

Great staff always friendly and with professional manners to go above & beyond to meet our needs

ARTURO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elvira T. 
Clasificación:
1.0

Employee never greeted nor explained procedure to returning the rental

Sabrina S. 
Clasificación:
5.0

great customer service

Ramiro G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ramiro G. 
Clasificación:
1.0

The wait is ridiculous and they came out I was checked in and paid and the guy told me I need to move the 5*8. And then left I waited 30min and he never came back. I then went inside and talked with other guy and the one that was outside said he told me I needed to go inside but in fact he did not. Then I got to my location and come to find out they left a pad lock on the trailer and then I had to wait for them to come and take the lock off. As much as I have been using uhaul the last couple of months this is the worst pickup...

Brandy R. 
Clasificación:
5.0

Excellent service.

Jacqueline M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE C. 
Clasificación:
2.0

Employees seems not to be helpful

Jose M. 
Clasificación:
5.0

Always try to work fast & get me in & out in a good time

JOEL F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar D. 
Clasificación:
5.0

Nice people.

MARK AARON Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raquel L. 
Clasificación:
3.0

I was in an out quickly. I appreciated that.

Lauren R. 
Clasificación:
4.0

Great service!

Grayson H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marius P. 
Clasificación:
5.0

Staff was friendly and hospitable. They helped me unload my car but my battery was dead. They jumped it for me and safely guided my car off the auto transport. Quick and efficient turn in process!

renee S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Makayla M. 
Clasificación:
5.0

Staff was courteous and professional!

LOUIS G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew R. 
Clasificación:
5.0

The mobile check-out process is not quite as straighforward as described on the website, with a lot more steps in the process, but once you start to follow the steps it gets easier. The member of staff who helped me was very good, very pleasant and helpful.

Simon S. 
Clasificación:
4.0

Check van before it is sign put, we have rented several uhauls and have always felt safe , this one felt unsafe , tire felt as ot had a ball or unbalanced ot was a bit bouncing

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNA H. 
Clasificación:
4.0

The staff was patient and helpful.

RACHEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gray H. 
Clasificación:
5.0

Service was excellent from counter to hookup and on drop off.

DONNIE M. 
Clasificación:
3.0

Preform better maintenance on equipment

ANTHONY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dominic M. 
Clasificación:
5.0

Carlos and his team were fantastic. Answered all my questions, chose the trailer that was best for my commute and hitched it up no problems. Would highly recommend and I'll definitely be back to rent from this location in the near future

Joshua L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos L. 
Clasificación:
5.0

I dropped off truck on a Sunday when they were closed but forgot my little JBL Bluetooth speaker inside. Called on the following Monday and the guy was very helpful in retrieving it. I truly appreciated it.

Luis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gray H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher W. 
Clasificación:
5.0

Carlos and his staff of employees were very helpful polite and answered all the questions that I had I would recommend them and will be returning to this location for future rentals

RENE A. 
Clasificación:
1.0

When arrived i have to wait I didn't find him around waiting more than 10 minutes another customer was waiting

HUSSEIN M. 
Clasificación:
5.0

Unfortunately, I had ordered a dozen furniture pads. The location did not have any available. I will give kudos for the representative trying to locate some for me; however, most other locations did not have any.

LOUIS G. 
Clasificación:
4.0

Overall the location was very good. A bit slow and the guy who did the reservation was probably not the typical customer service person. He had the look on his face of boredom and didn't want to be there. He was not rude, or unfriendly, just not a people person and moved as slow as possible. I would rent from him again, I would rent from this location again, but I would go in there knowing was to expect this time.

BRANDON JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alec C. 
Clasificación:
4.0

Have Shamu from Sea World be there!

richard H. 
Clasificación:
4.0

Lower the mileage

ESTHER W. 
Clasificación:
5.0

A little trouble at pick-up but the gentlemen at this location made it work!

LAURIE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl A. 
Clasificación:
4.0

Pick Up was somewhat inefficient. We entered our information online before the rental, then at pick up, the Uhaul personnel seemed to have to start from scratch with our personal information and rental details.

Jodi K. 
Clasificación:
5.0

El cliente no dejó un comentario.

jim S. 
Clasificación:
3.0

More explanations of how to use the equipment, clearer communication, dashboard was sticky

John N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DESTINY H. 
Clasificación:
3.0

Improving masking/distancing implementation for inside the facility. We had to go inside to work out the reservation issue (listed below) and therefore didn't have a choice about engaging indoors. The lack of masking/distancing being followed by neither employees nor most other customers was disheartening and unsafe. Equipping employees to care more about the customer experience. We reserved a 10' truck which was switched to a 15' truck without our knowledge. In a 10' truck we wouldn't have had to tie down our items, but in a 15' truck we would. We asked if we could receive rope since the reservation was trained and the employee response was "no, but we sell rope". It was frustrating/disappointing to have an reseveration changed and then not be served in a helpful way as we tried to pivot our own plans.

CARY T. 
Clasificación:
3.0

El cliente no dejó un comentario.

DANIEL F. 
Clasificación:
5.0

Great staff, super equipment, will return.

KIRSTIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWIT K. 
Clasificación:
2.0

Not to be treated like I was not going to bring back the uhaul the guy had me get my phone from my truck as well as my secondary person called and made sure our phones rang I did not get treated like that when I rented a uhaul just the week prior as well as when I turned around to look back at him he had an iPhone taking pictures of my license again I did not get treated that way the week prior.

SHEILA H. 
Clasificación:
5.0

✌🏾👍🏽

AZAEL V. 
Clasificación:
3.0

Clean vehicles between customer use. Food or droppings were left in the cupholder n driver's side doorway

Truquwelya W. 
Clasificación:
5.0

Mechanically, the van A/C controls were damaged and difficult to find the correct switch points.

Guadalupe G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seldon H. 
Clasificación:
3.0

Had two bad tires on the truck one blew out the other one was ready to blow

Renne S. 
Clasificación:
3.0

I had a reservation 5 days prior for a 26' truck. I was unable to get my truck, and wasted 5 hrs searching for a truck, and had to settle on a 10' truck. No one ever called me back, customer service is the worst, 45 min wait times on the phone and then they just hang up. I am owed $50 for my reservation being cancelled, and I want to know when it will come.

TRAVIS K. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARK D. 
Clasificación:
3.0

Make sure you have enough dollies to fill the number that have been reserved. I had to go buy one because you were out.

Scott O. 
Clasificación:
5.0

El cliente no dejó un comentario.

AIDEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH H. 
Clasificación:
2.0

When I picked up the truck in the morning there was a homeless woman sitting behind it. Maybe increasing security lights would be a good thing. The truck that I got had a pinch more than 1/4 tank of gas. I used about 37 miles worth of gas. Yet I had to fill it back up to half? that's bullshit. Lastly, that truck was crap. Barely any power steering, brakes were basically nonexistent. Truck loaded down going down the road, you hit a pothole and can hear the axle hitting the underside of the cargo box because of the horrible shocks on it. Not to mention the fact that I had to maintain a 30-35 degree angle hold on the steering wheel to go straight. Just a really shitty overall experience. May use penseke next time.

Robert W. 
Clasificación:
5.0

Thank you for everything

FIDEL A. 
Clasificación:
2.0

El cliente no dejó un comentario.

Nathaniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alisha H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marlon D. 
Clasificación:
2.0

Not unless they have an hour to wait when you pick up and another hour when you return your truck.

RHONDA M. 
Clasificación:
1.0

The service manager who signed us out once the trailer was hooked up misplaced our Credit Card...now it has to be reported as lost/stolen. Val Cotter (210)602-6405

JAMES VALLEE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA YVONNE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUANITA V. 
Clasificación:
5.0

Quick service and helpful employees.

Marybeth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah K. 
Clasificación:
5.0

Easy drop off

Joe M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENIFER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan D. 
Clasificación:
5.0

Nada

Sergio U. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JASON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce R. 
Clasificación:
2.0

Picking up a truck from one location and being told to pick up the trailer at another is extremely inconvenient. I spoke to multiple representatives and they all said I wouldn't need to pay anything extra when picking up the trailer since I had already paid at the first location, only to be told I needed to pay an additional $300! I then had to call customer service myself and spend an additional almost 2hrs over expected time which got in the way of my travel time as planned, to get the online pricing as advertised. This happened because they separated the orders. Had I not paid attention to the price I was being told to pay, I would've paid as if I was renting a trailer on its own without the truck reservation. True customer service would have been to arrange so both truck and trailer could be picked up in one location, not force the customer to go to 2 different locations and expect them to still pay same price.

Karen D. 
Clasificación:
2.0

When you tell a customer you'll have equipment at a location have it.

KIMBERLY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

rosalinda L. 
No se han enviado comentarios para esta ubicación.

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