Customer Reviews for U-Haul of Vance Jackson

2,623 comentarios

2566 NW Loop 410   San Antonio, TX 78230
(@ Vance Jackson and IH410 )

(210) 349-8023

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(210) 349-8023

2566 NW Loop 410
San Antonio, TX 78230
(@ Vance Jackson and IH410 )

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Virginia W. 
Clasificación:
5.0

Great service

ruben C. 
Clasificación:
5.0

Staff were welcome and professional.

Quang N. 
Clasificación:
1.0

Have a properly functioning ignition on the truck. Have more than 1/16th of a tank of fuel in the truck. Have all reserved equipment on hand for the customer.

Jason T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrik C. 
Clasificación:
5.0

My time with U-Haul today couldn't have gone better. All staff were kind and efficient. My truck was great. U-Haul allowed me to do a very convenient & affordable move. I'm so very grateful. Many thanks!

Jaimi S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jo K. 
Clasificación:
2.0

Waited 30 minutes for assistance. Only one person at desk, another roaming around while 5 customers waited in line. Mileage listed was not correct. Gas level was not correct. Seems it was all increased slightly in order to be able to charge me more upon return. Used the vehicle for less than 30 minutes, returned it and waited about 15 minutes for get checked in. Didnt bother to point out the photos i had showing the mileage was incorrect, wasn't worth my time for a few dollars. Really disappointed in the experience.

Joseph I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lauren A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

cynthia M. 
Clasificación:
5.0

Thanks for helping us with our move. It was fast and simple.

Stacy M. 
Clasificación:
4.0

They didn't have the furniture dolly yet I was charged for it. Also, I was never asked to verify the mileage which became a problem on drop off when I was charged for going over the allotted mileage for my rental. Yet, I only drove from San Antonio to Willis, TX which is less than the 275 mile rental. I went from pick up less than 8 miles then drove to my home in Willis and then to drop off. Definitely within the mileage stated in the agreement but of course I can't prove it. Actually it wasn't even told to me upon drop off. Only noticed it when my credit card was charged. So, I believe I'm owed the rental cost of the dolly plus the charge for mileage - so roughly $70.

Paul S. 
Clasificación:
2.0

Furniture dolley's and Regular Dolley couldn't be provided by location. Location didn't notify us until 7:30pm the night before we were to pick up the truck, which was scheduled for 7:30am. A lock was also not provided on the rear cargo door.

Blake R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
3.0

Tried to add extra charges on return

Billl S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis A. 
Clasificación:
5.0

Efficient, friendly and an overall good experience.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW H. 
Clasificación:
5.0

Thank you for everything.. today when I went to turn in the uhaul truck, the manager at the Vance Jackson and 410 location was very nice and helpiful.. thank u for everything

Frances G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim M. 
Clasificación:
5.0

I just wanted to thank Jacob Ybarra at the Vance Jackson / 410 location in San Antonio. I was irritated that the electronic / cellphone check-in option didn't work as smoothly as I had expected so I had to go inside for assistance. This required Mr. Ybarra to check me in and I was irritated and not very nice. In fact, I was a rude jerk. I was able to calm down and I apologized to him for my behavior before I left. But I wanted someone to know how great Mr. Ybarra was: He never lost his professional demeanor and treated my better than I likely deserved. Please put a good word in for him, somewhere in his file. His supervisor out to know that he's got a great employee, a great individual working for him. ¡Gracias!

Scott B. 
Clasificación:
5.0

This is a great place. The guy who assisted me was very nice, very quick, and very professional.

Bienvenu T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrew J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert C. 
Clasificación:
4.0

Easy pickup of truck. After loading truck we returned to pickup and load auto transporter. Staff was very helpful with loading of Sienna onto trailer.

Eric T. 
Clasificación:
5.0

Just provide a little more info about the vehicle such as "Unleaded gas" or things like that.

Raymond R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy T. 
Clasificación:
5.0

Christian was great and helpful.

don S. 
Clasificación:
5.0

Great staff and very friendly

FRANK A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lynda S. 
Clasificación:
5.0

Professional staff and very good customer service.

JOHN E. 
Clasificación:
5.0

Customer service are great

GRACE A. 
Clasificación:
5.0

It was starting to rain and noticed there was no washer fluid and the wiper blades looked like they could use replacing. The cracked passenger mirror made it somewhat harder to look for vehicles. But aside from that, it was a smooth process and transaction.

Alejandro P. 
Clasificación:
5.0

Get group of guys we're great help at pick up and drop off. Was my first time renting a trailer and they made it very easy for me. I appreciate their help very much.

Steven M. 
Clasificación:
5.0

Everyone went above and beyond especially the manager he was great.

kenneth W. 
Clasificación:
5.0

It was awhile waiting for help

Amber A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia M. 
Clasificación:
4.0

El cliente no dejó un comentario.

louis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Marshall B. 
Clasificación:
5.0

Great customer service!

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rolando T. 
Clasificación:
5.0

I was worried about the online order, but everything went smoothly; my field supervisor had no issues picking up the trailer, and our crew guys had no issues delivering it. ¡Gracias!

Elaezar E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vernon C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

Have more moving supplies ready for customer use.

luis G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Benita S. 
Clasificación:
5.0

There was a foreign African decent male. He sounded like he was from the Caribbean. He had the absolute best customer service I have ever seen. Hands down this man needs to be making serious money, because he loves his job. Please let him know how much I appreciate people like him.

Manuel C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

Perfect !

jon M. 
Clasificación:
5.0

There was only one employee helping 4 customers which delayed my pickup time

James H. 
Clasificación:
5.0

Not a thing... everything was great. Nice new van, great customer service. I'll be back. Thank you!

Patricia J. 
Clasificación:
5.0

El cliente no dejó un comentario.

nancy F. 
Clasificación:
5.0

Very helpful and professional

DARIO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LuisA G. 
Clasificación:
5.0

no complaints whatsoever

ANTHONY V. 
Clasificación:
5.0

I am very pleased with the process. It was very simple and quick, and when I needed to adjust my time, there where no issues! Thank you for such great customer service! Carla Bailey Happy Hearts Realty Group, LLC Brokered by JPAR Real Estate

Carla B. 
Clasificación:
5.0

El cliente no dejó un comentario.

felisha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfredo M. 
Clasificación:
5.0

not much more. they do it all. thanx.

ANTHONY V. 
Clasificación:
5.0

How old knowledge faster service was once I ordered it on the phone

Veronica F. 
Clasificación:
5.0

Nothing !! Really a great experience !! Very friendly and professional staff.

Gerald R. 
Clasificación:
5.0

GREAT STORE I LEASED FROM

GREGORY P. 
Clasificación:
2.0

I arranged online for a truck to be picked up from a particular location. When I arrived, the location had closed early. We called and were informed that the truck was at another location across the highway. We made it over and picked up the truck before they closed. I turned in the truck a day early but was charged full price for two days.

David P. 
Clasificación:
5.0

Quick getting the rental and quick returning. Will rent again.

John S. 
Clasificación:
4.0

Only minus is small real estate for UHaul . Big plus-Jacob.

Patricia K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry P. 
Clasificación:
1.0

Terrible customer service. The worst I've ever experienced

MCKENZIE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMI H. 
Clasificación:
5.0

Everything went well and smooth. Thanks!8

tatiana G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA V. 
Clasificación:
3.0

Extraordinario servicio al cliente

PAUL B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mike M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
5.0

I really appreciate how much last minute help I got from customer service. After a minor issue with inventory at the location, we were able to meet our appointment.

Rhaudell C. 
Clasificación:
3.0

U-Haul stores are a whole lot better than the satellite stores, at least they clean the vehicles before the next customer gets it .....thanks

Paul B. 
Clasificación:
3.0

The right mirror was not tightened. I had no right view when I left the lot. Very disturbing when you don't have a rear view mirror. I fixed the mirror by tightening the set screw. The vehicles were parked too closely which made it difficult to pull out. I did the remote check-out but ended up waiting in line anyway to get my key. The check-in process went smoothly.

William T. 
Clasificación:
5.0

Everyone was great from pick up to drop off, but the gentleman the helped me with pick up went above and beyond, super helpful and pleasant. Wish I had caught his name.

Crystal S. 
Clasificación:
3.0

dropped off trailer on time. did not receive any paperwork - was told it would be emailed to me. The next day, I got a call from the location asking me when I was going to return the trailer. I told them I had already returned it. Later that day, I received a receipt by email. I would've been happier to have gotten a document when I dropped it off.

Corey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernadette M. 
Clasificación:
5.0

I rented a dolly it was perfect for the task at hand

Randal B. 
Clasificación:
1.0

Never gave money back

Anne G. 
Clasificación:
5.0

Alfred W. 
Clasificación:
3.0

El cliente no dejó un comentario.

josh B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin V. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrew A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tesha H. 
Clasificación:
5.0

outstanding

ANATOLE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria P. 
Clasificación:
5.0

This was a very professional and effecient experience.

Craig K. 
Clasificación:
5.0

The staff is very friendly and professional, it was smooth and easy renting out a truck.

RICARDO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo D. 
No se han enviado comentarios para esta ubicación.

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