Customer Reviews for U-Haul of Vance Jackson

2,418 comentarios

2566 NW Loop 410   San Antonio, TX 78230
(@ Vance Jackson and IH410 )

(210) 349-8023

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(210) 349-8023

2566 NW Loop 410
San Antonio, TX 78230
(@ Vance Jackson and IH410 )

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Excelente

AZAEL V. 
Clasificación:
5.0

Always a easy pleasant experience

Joseph C. 
Clasificación:
5.0

Great customer service!!!

Sandra G. 
Clasificación:
3.0

I am appalled that renting from uHaul has grown to be such an expensive experience... not only are your rates now very high - but charging $35.00 for what you claimed to be 40 miles of travel?? and when I add up where I actually went.... google maps and my calculator tell me I only traveled 35.7 miles (not 40!) - yet you charged me for 40 miles? No, I will very likely not be using uHaul again soon nor will I be suggesting it to others. There are alternatives that are not so expensive....

AUBREY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FARAMARZ K. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth W. 
Clasificación:
4.0

The guys were friendly and helpful. I ordered furniture pads and there were none when I arrived. Furniture pads were critical to my move!

Vance D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian P. 
Clasificación:
3.0

Make sure trucks are clean and don't have previous customers items in the back.

Rudy R. 
Clasificación:
4.0

It was a little rocky. I was supposed to get the hitched installed on the 5th but didn't happen until 12th for reasons beyond their control.

Bonnie M. 
Clasificación:
1.0

El cliente no dejó un comentario.

jeremiah Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEJANDRO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jesus C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Octavio B. 
Clasificación:
1.0

Poor customer service at counter, attitude problems, lack of consistency, my rental arrived and was not sanitized or washed, the only way I would be satisfied is to have all my money refunded

ROSENDO H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
5.0

The staff was so helpful and made the process very stress free.

RACHEL C. 
Clasificación:
3.0

They need to learn how to explain contracts better and offer better solutions.

Angel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa S. 
Clasificación:
5.0

Have something inside the truck to secure the dolley from sliding in truck like a strap

ADAM F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rodney M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yaritza G. 
Clasificación:
5.0

night drop off

CasSandra L. 
Clasificación:
4.0

El cliente no dejó un comentario.

SIRWAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER M. 
Clasificación:
1.0

My issue is that I did inspection and was fine gas was below 3/4 uploaded picture and made comment. Turned in vehicle and paperwork said it was 7/8 full this was way off by a lot not even close to negotiate this is Uhauls issue or technical issue not mine

ADOLPH D. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD S. 
Clasificación:
4.0

Give everyone here a raise!!! They helped me get on the road ASAP to pick up my disabled vehicle which was 2 hours away and needed to rent a truck and car hauler. Thanks Carlos and Zack.

Juan A. 
Clasificación:
4.0

The front headlight was burnt out on the truck I rented.

Christina W. 
Clasificación:
5.0

Great staff always friendly and with professional manners to go above & beyond to meet our needs

ARTURO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elvira T. 
Clasificación:
1.0

Employee never greeted nor explained procedure to returning the rental

Sabrina S. 
Clasificación:
5.0

great customer service

Ramiro G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ramiro G. 
Clasificación:
1.0

The wait is ridiculous and they came out I was checked in and paid and the guy told me I need to move the 5*8. And then left I waited 30min and he never came back. I then went inside and talked with other guy and the one that was outside said he told me I needed to go inside but in fact he did not. Then I got to my location and come to find out they left a pad lock on the trailer and then I had to wait for them to come and take the lock off. As much as I have been using uhaul the last couple of months this is the worst pickup...

Brandy R. 
Clasificación:
5.0

Excellent service.

Jacqueline M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE C. 
Clasificación:
2.0

Employees seems not to be helpful

Jose M. 
Clasificación:
5.0

Always try to work fast & get me in & out in a good time

JOEL F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar D. 
Clasificación:
5.0

Nice people.

MARK AARON Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raquel L. 
Clasificación:
3.0

I was in an out quickly. I appreciated that.

Lauren R. 
Clasificación:
4.0

Great service!

Grayson H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marius P. 
Clasificación:
5.0

Staff was friendly and hospitable. They helped me unload my car but my battery was dead. They jumped it for me and safely guided my car off the auto transport. Quick and efficient turn in process!

renee S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Makayla M. 
Clasificación:
5.0

Staff was courteous and professional!

LOUIS G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew R. 
Clasificación:
5.0

The mobile check-out process is not quite as straighforward as described on the website, with a lot more steps in the process, but once you start to follow the steps it gets easier. The member of staff who helped me was very good, very pleasant and helpful.

Simon S. 
Clasificación:
4.0

Check van before it is sign put, we have rented several uhauls and have always felt safe , this one felt unsafe , tire felt as ot had a ball or unbalanced ot was a bit bouncing

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNA H. 
Clasificación:
4.0

The staff was patient and helpful.

RACHEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gray H. 
Clasificación:
5.0

Service was excellent from counter to hookup and on drop off.

DONNIE M. 
Clasificación:
3.0

Preform better maintenance on equipment

ANTHONY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dominic M. 
Clasificación:
5.0

Carlos and his team were fantastic. Answered all my questions, chose the trailer that was best for my commute and hitched it up no problems. Would highly recommend and I'll definitely be back to rent from this location in the near future

Joshua L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos L. 
Clasificación:
5.0

I dropped off truck on a Sunday when they were closed but forgot my little JBL Bluetooth speaker inside. Called on the following Monday and the guy was very helpful in retrieving it. I truly appreciated it.

Luis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gray H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher W. 
Clasificación:
5.0

Carlos and his staff of employees were very helpful polite and answered all the questions that I had I would recommend them and will be returning to this location for future rentals

RENE A. 
Clasificación:
1.0

When arrived i have to wait I didn't find him around waiting more than 10 minutes another customer was waiting

HUSSEIN M. 
Clasificación:
5.0

Unfortunately, I had ordered a dozen furniture pads. The location did not have any available. I will give kudos for the representative trying to locate some for me; however, most other locations did not have any.

LOUIS G. 
Clasificación:
4.0

Overall the location was very good. A bit slow and the guy who did the reservation was probably not the typical customer service person. He had the look on his face of boredom and didn't want to be there. He was not rude, or unfriendly, just not a people person and moved as slow as possible. I would rent from him again, I would rent from this location again, but I would go in there knowing was to expect this time.

BRANDON JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alec C. 
Clasificación:
4.0

Have Shamu from Sea World be there!

richard H. 
Clasificación:
4.0

Lower the mileage

ESTHER W. 
Clasificación:
5.0

A little trouble at pick-up but the gentlemen at this location made it work!

LAURIE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl A. 
Clasificación:
4.0

Pick Up was somewhat inefficient. We entered our information online before the rental, then at pick up, the Uhaul personnel seemed to have to start from scratch with our personal information and rental details.

Jodi K. 
Clasificación:
5.0

El cliente no dejó un comentario.

jim S. 
Clasificación:
3.0

More explanations of how to use the equipment, clearer communication, dashboard was sticky

John N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DESTINY H. 
Clasificación:
3.0

Improving masking/distancing implementation for inside the facility. We had to go inside to work out the reservation issue (listed below) and therefore didn't have a choice about engaging indoors. The lack of masking/distancing being followed by neither employees nor most other customers was disheartening and unsafe. Equipping employees to care more about the customer experience. We reserved a 10' truck which was switched to a 15' truck without our knowledge. In a 10' truck we wouldn't have had to tie down our items, but in a 15' truck we would. We asked if we could receive rope since the reservation was trained and the employee response was "no, but we sell rope". It was frustrating/disappointing to have an reseveration changed and then not be served in a helpful way as we tried to pivot our own plans.

CARY T. 
Clasificación:
3.0

El cliente no dejó un comentario.

DANIEL F. 
Clasificación:
5.0

Great staff, super equipment, will return.

KIRSTIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWIT K. 
Clasificación:
2.0

Not to be treated like I was not going to bring back the uhaul the guy had me get my phone from my truck as well as my secondary person called and made sure our phones rang I did not get treated like that when I rented a uhaul just the week prior as well as when I turned around to look back at him he had an iPhone taking pictures of my license again I did not get treated that way the week prior.

SHEILA H. 
Clasificación:
5.0

✌🏾👍🏽

AZAEL V. 
Clasificación:
3.0

Clean vehicles between customer use. Food or droppings were left in the cupholder n driver's side doorway

Truquwelya W. 
Clasificación:
5.0

Mechanically, the van A/C controls were damaged and difficult to find the correct switch points.

Guadalupe G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seldon H. 
Clasificación:
3.0

Had two bad tires on the truck one blew out the other one was ready to blow

Renne S. 
Clasificación:
3.0

I had a reservation 5 days prior for a 26' truck. I was unable to get my truck, and wasted 5 hrs searching for a truck, and had to settle on a 10' truck. No one ever called me back, customer service is the worst, 45 min wait times on the phone and then they just hang up. I am owed $50 for my reservation being cancelled, and I want to know when it will come.

TRAVIS K. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARK D. 
Clasificación:
3.0

Make sure you have enough dollies to fill the number that have been reserved. I had to go buy one because you were out.

Scott O. 
No se han enviado comentarios para esta ubicación.

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