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david aCustomer Reviews for U-Haul of Vance Jackson
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I've rented from multiple uhauls and this location has always been outstanding!
Heather LWe were told to drop off key after 5 pm in the side of the store. The hitch garage where the key drop off is wide open and the door up in the ceiling . There is no one in the store. We were so stressed out where to leave the key and ended up screwing it in their direction board. I called customer service and they left a message to the General Manager who never called us. I have to try to contact him the next day fearful that the garage would be robbed together with the key. Carlos, the GM was non apologetic at all and told me they got the key. They must have a camera so they saw us where we hid them. It was a hard move and we even went to the bar next door thinking an employee would be there. We tried and added another 30 minutes to our already stressful move just to return the key.
Dorothea GStop asking people to scan their own DL. Clerk can take info.
Catalina SGood job
Linda CI dropped off after hours n still haven't received the confirmation.
satish bOutstanding customer service.
melissa AI would not recommend uhaul at San Pedro and Basse. They are time wasters of customer time and seem super lazy in customer service.
Altan KGreat job
Miguel CGreat service
Tanisha CVery Excellent and professional services
Seoyoung KStaff was friendly and helpful with and questions and concerns I had very great experience I'll be using vance Jackson location again no problems thanks !
Crystal BYes it was previous damage and of course it needed a wash. I don't blame them because its going to rain. I've avoided washing my vehicle until after. That doesn't matter service was top notch and van drove nicely. Helped me achieve my goal.
Fred GThe trailer itself had no place for me to lock it to my car like a tongue lock
David BEverything was top notch. Excellent service.
Pablo TIt was all good.
Jose MVery nice people, good experience. Because of the way another store handle my move I just about did not go back to u haul, but this experience was totally opposite from the last time.
Connie NAlways a good experience at Vance Jackson
monica cThey gave my truck that I had reserved to someone else, they had me go to another location in hopes for another truck, the other location had no other trucks, they finally gave me a truck the day after and wasn’t the truck I requested l, so my overall experience was not good.
Meysam SGreat job!
Andrew RI went to the location I wasn’t explained anything about my contract didn’t even have the dolly that I paid for gave me wheels instead and told my they would take the dolly price off , then when I called to change my drop off location I was told I was going to get charged 1 dollar per mile that I went over , then I was only allowed 94 miles and from San Antonio to Austin is 93 miles so after moving and paying for everything I overdrawn my account bc of 60 dollars of miles I used that I wasn’t informed about When I picked up my car they literally gave me the keys and asked for my card information and I went on my way no dialogue no explaining nothing
MICHAEL Hgreat service by your staff! In and out less than 20 mins! slm! Use this location first!
STEVEN MGood folks. I thought I had left an item in the truck and they went above and beyond to try to Locate it.
David RToday I started getting messages saying that the trailer that I rented on Sunday was never returned and that a recovery process was about to take place. I returned the trailerthe same and before my stipulated
Baldemar CVery friendly and professional staff. Had a reservation and was taken care of promptly. Definitely would rent for this location again.
Anita wThe truck was not cleaned, nor did it have gas in the truck, The associate was nice about informing us about the gas but it made my move inconvenient.
LaShandra DI didn't catch the associates name but he did a great job of mitigating and keeping order amongst the clientele
Anthony RI got charged for gas when I left it like they gave it to me
Nicole RThe charge me extra for gas in the gas was the same. When I return the car it was bad experience
Omid MTruck has no step rail I had to jump out of the truck drove very raggedy
Dede HMore personnel
Miguel COnly negative is I reserved 24 moving blankets and they did not have any to rent to me.
Alfonso CTruck had some mechanical problems
Shirley HExcellent service on this location!!!
Angel CI appreciate the prompt and professional service.
Dan CJust there ten minutes - sorry about confusion on return site
margaret fTrailer was not secured to my hitch and therefore disconnect when I hit a bump and create damaged on my bumper. The chain also severed the power to the tail lights which I was not aware of at the time, police traffic stop identified the issue.
ENRIQUE DGood people
David BThe staff was super friendly and helpful. Great job
Priscilla MYou guys are doing great! 👍
Eric NNothing to add, I'm happy with the service
Christopher kYour service was wonderful. As to what can you do maybe specify mileage written on contract so the customer can match it to the one in the vehicle
Lizbeth HSuper helpfull
John Sgreat service all the way around price also excellent
Thomas GOriginal location I was sent to did not have the truck there, no idea why. After talking with a rep in the phone they were able to locate another truck at the above location. I was called multiple times to ensure I was going to right location. Would be great if someone there ensures the specific truck is at the location before i get there.
Luis MCustomer service A1 Inside floor panels could've at least been vacuumed. No biggie, truck got the job done.
JERRY HReserved an appliance dolly, but upon arrival the employee said they already gave it out to someone else.
Andrew PI always rent from this location. It's always fast and easy w no wait time.
briana kThanks so much, Jacob and the two Carlos guys!!!
Sharon BThe young man behind the counter was very polite and did a great job. I cannot remember his name but I appreciated his kind demeanor and efficiency.
Jennifer DExcellent service
Fernando DNothing the experience was an absolute pleasure.
Joshua AExcellent service
Fernando DSo when I got to pick up my U-Haul that I had reserved when I got ready to pay, they said that there was a problem so I had to call the one 800 number but they said they was gonna hold my U-Haul. They didn’t hold my U-Haul they gave it to somebody else and the one that they gave me the transmission was slipping in it and it had dog hair and I’m allergic to dog cat so I had allergic reaction to that and I’ve been sick ever cents and when I got took it back, I rented another one. The guy was so rude. He was on the phone and he just act like I didn’t exist as a customer and I had been calling and calling and calling and called and that location and no one was answering so I had to drive over there and the guy that was there. He was very rude so 10 out of 10 I would not recommend this location I just go to this location all the time that there was a black out there he was very nice but the people that you guys have there now or rude as hell in a very slow, and then we were at their own pace not at your pace, and they take the time.
CYNTHIA FI turned in my trailer and was assured I was good to go. All checked in. A week later I get an email stating they have repeatedly tried contacting me, which was untrue. Not by phone or email which both can be tracked. I had to go through a bunch of angering nonsense and no apologies. They had to go through the camera footage and saw in fact I did return it. But what’s really funny is they had already rented out the trailer while saying I didn’t turn it in. Great job uhaul, never again.
Rosemarie LFantastic installation, looks like it came with the car.
Samuel BI arrived at 9:30AM. The person at the desk told me I have to wait for the installer in order to do the work order and that it would not be able to be done until 10am. At 10:30, I asked why I was still waiting, and he said I was waiting for the hitch to be installed. I said "No, you told me that the WORK ORDER could not be done until the installer arrived. I have a ride waiting to pick me up." He denied telling me that, but I suggest you go over the security footage. The work was fine. The reception, not so much. If you go to get a hitch as a customer, make sure the expectations are very clear so you don't end up wasting time because of lousy communication from the employee who helps you.
Krista A