Customer Reviews for U-Haul of Urbandale

5,904 comentarios

6310 Douglas Ave   Des Moines, IA 50322
(Across From Merle Hay Mall)

(515) 276-6752

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(515) 276-6752

6310 Douglas Ave
Des Moines, IA 50322
(Across From Merle Hay Mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Not much you can do, but it's awkward to get into the business when a driver is coming from the east.

Candice N. 
Clasificación:
5.0

Excellent and friendly service

sasha K. 
Clasificación:
4.0

Good experience. Pickup and drop off were fast and efficient. Hook up assistance by staff was prompt and courteous. 6 x 12 trailer towed well behind Ford F-150. Dealer location is very confined, with tight quarters but they are doing the best that they can. They are in desperate need of additional space. I would use them again.

Steven E. 
Clasificación:
5.0

I'm very excited for the service that I got from this location God bless you in the name of Jesus Christ

Jean Mark N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter K. 
Clasificación:
5.0

The Young man working the counter and hooking up the trailer is a great asset to your company

Franklin D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amy H. 
Clasificación:
4.0

The truck was in bad shape. The brakes sounded very bad. The viser on the driver side was broken and impaired the drivers view.

Tammy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Debra G. 
Clasificación:
5.0

Manager was super nice and helpful

Deb M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Owen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle H. 
Clasificación:
3.0

Convenient place to drop off. But, the facility was closed, so had to return the vehicle online. Did not get to meet any personnel.

Jocelyn D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Finas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley W. 
Clasificación:
3.0

Staff was over worked, wearing too many hats to provide good customer service. Equipment failure ( broken gear shift) was brought up and was meet with an ‘oh well, we will fix it' comment, nothing about compensation or rental discount or any conversation pertaining to the quality time of the rental. Disappointing…

Jay B. 
Clasificación:
2.0

The location opened up @9:05, with 8 people waiting. Only one person at the front desk. The guy was swamped. I reserved a 5x8 trailer, but was initially given a 8x12 trailer, which my Jeep renegade bottomed out with. I was able to get the proper trailer 1 hour after arriving on site.

Brandon M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler A. 
Clasificación:
5.0

Extraordinario servicio al cliente

Bob N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paige S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Panacha T. 
Clasificación:
5.0

Excellent job nothing to improve.

RON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eldon Y. 
Clasificación:
5.0

Great customer service.

Jeffrey S. 
Clasificación:
5.0

None, simple drop off process.

Aaron W. 
Clasificación:
5.0

The owner is very hands-on - waited on me personally. A very good sign.

GLENN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE M. 
Clasificación:
5.0

Let people know parking is limited and you will need to park across the street if you have to leave your vehicle

Christine R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alecs M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jolene H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roxane V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sabrina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
4.0

Someone dropped their truck off right in the middle of the entrance/exit. My car is blocked in and I can't get out and I have to work in the morning. It clearly states NOT to block the entrance/exit and there's plenty of room in the back…this is very frustrating and inconvenient.

Dante M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Karen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob S. 
Clasificación:
5.0

Excellent service. Easy pickup and return.

Christopher J. 
Clasificación:
3.0

Associate that helped with the transaction was very knowledgeable and helpful

Steve C. 
Clasificación:
5.0

Everything was great.

RANDALL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

dustin B. 
Clasificación:
2.0

Took an hour to check out the trailer and we had a reservation.

Christopher R. 
Clasificación:
5.0

Nothing Kegan ( I think that was his nsme) called ladt night to saynthe 10' truck was in the repair shop & asked if the van would, do it wouldnt as we needed theextra height & length than a van. He called all over Des Moines to other uhauls to see if they had a 10' truck & no one did. He offered me a 20' truck for the same price. In return we got the truck back 1& 1/2 hours early. He is a great guy & very customer service oriented. You're lucky to have him as an empyee. Has a very easy going personality even though there wete probably 10 people to get their vehicles & boxes. He never lost his cool & was as pleasant as he could be. Thank you! Kathy Battles

Kathy B. 
Clasificación:
3.0

Tightly packed trailer area took some maneuvering to get to trailer to hook up, but was able to get it done.

Paul K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marla B. 
Clasificación:
2.0

The traffic flow was poor. THe attendant did not screw down the clasp on the ball hitch and as a result the trailer came loose and did $4200 damage to my car. The were pretty good about giving me assurances as to that it would be taken care of but I have not heard from UHaul yet.

wayne F. 
Clasificación:
5.0

El cliente no dejó un comentario.

phil M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Balaji K. 
Clasificación:
4.0

This is not the location's fault, but my return location got messed up in your system. I set it up as Urbandale IA from the very start of my reservation. Later on I noticed my return location had changed to somewhere else in TN. I called U-Haul and they told me they saw it correctly, even though I was still seeing it incorrectly set when I logged in. Then I returned it to Urbandale and sure enough, they weren't expecting me. It took a few minutes for them to call U-Haul and clear it up, but it was not a smooth, stress-free transaction for me. One other thing. I competed the check-in process several days before pick-up and then the next day I received a "check-in" reminder text from U-Haul. This is confusing to a customer. Did my check-in NOT work? Do I need to do it again? Will there be trouble when I pick up? You should fix this if you want to really satisfied customers in this modern day and age. Thanks. -Lou

Louis P. 
Clasificación:
5.0

The guy that helped me on Tuesday, 7-19 -22 at 5:30 was extremely helpful, polite and professional. The appliance dolly that we wanted to rent was not available. However, he found out that one wound be back in an hour. He called me to let me know that it had been returned and we were able to get it that evening. Very grateful for his customer service!!

Ann B. 
Clasificación:
5.0

Counter help, quick response.

Theresa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawn B. 
Clasificación:
5.0

Crew was very helpful and courteous. Outstanding service. Thanks for all help and support, Chuck

CHARLES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenden S. 
Clasificación:
3.0

Despite being an online reservation and pickup, I was forced to go inside the store to pickup my key, where I waited for 10 minutes before being helped. There was only 1 employee who was clearly overworked. Once I finally got the key, the dolly I ordered wasn't there as someone hadn't returned it. Why does this store only have ONE?! Additionally, the pictures of the truck on the inspection were taken many months ago as indicated by snow in the picture, despite being July. How am I supposed to believe those were accurate or a true representation? I was thoroughly disappointed by U-Hauls policies and practices.

Benjamin D. 
Clasificación:
5.0

Maybe ask if the customer need a ramp to pull the Dolly up for heavy items that customers are loading up just a suggestion but besides everything was good.. Excellent customer service and good price for Rentals will be coming back & Giving referrals to come do you guys 😊

Julie J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ron S. 
Clasificación:
1.0

The manager cheated me by asking me to fill it up all the way and indicated that I would be refunded any excess fuel over the 1/4th level. That was not true. I am deeply disappointed. Cheap and short-sighted.

Atul M. 
Clasificación:
5.0

Very good and helpful service. No problems checking out or checking the truck back in.

John N. 
Clasificación:
3.0

The people helping were really nice. The one gal was training so she was struggling with the computer but the gentleman came back over to help. He did forget to grab the blankets for the truck so I had to go and ask for them again. All in all clean store, nice people, relatively easy check in and check out process.

Lynn A. 
Clasificación:
1.0

You need to work on the customer service, they gave me a wrong keys. I locked my self so I was force to call the agency to send me a pair of the keys. Sucks

Mohamed D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deb M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kennett S. 
Clasificación:
4.0

Only 1 employee during pick up time slowed down the process.

Dennis T. 
Clasificación:
5.0

The rental process was smooth and staff were friendly.

Olaf M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tod C. 
Clasificación:
5.0

The truck was in very good condition really enjoyed driving the truck.

Sirish M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mattew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brittney B. 
Clasificación:
5.0

See y'all next year when I move!

edwin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE K. 
Clasificación:
5.0

This place was amazing. The staff was very friendly and helpful. Would highly recommend!!

Theresa C. 
Clasificación:
5.0

To be able to speak directly to someone locally when dialing your 515 telephone number. Extremely frustrating to speak to someone corporately who knows nothing about your situation here in Urbandale - a real negative.

WAYNE K. 
Clasificación:
5.0

Easy to get in and out! And reasonably priced.

Mary H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Richard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
4.0

No problems

Rex R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
4.0

El cliente no dejó un comentario.

craig G. 
Clasificación:
5.0

excellence!

sharon W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Stephanie T. 
Clasificación:
5.0

The two guys came out, looked over trailer, provided me with great instructions and made the drop off easy. Thanked me for the business.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmeet S. 
Clasificación:
2.0

El cliente no dejó un comentario.

GRANT G. 
Clasificación:
5.0

I selected your Fuller Road location. You switched me to your Douglas Avenue location. If you disclosed this, you did a crappy job. I am not happy about that. The customer in front of me, had their drop-off Location changed. WTH is wrong with you people?

Steve T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke J. 
Clasificación:
5.0

manager was great....helped us out

Thomas S. 
Clasificación:
1.0

Don't accuse the customer of not returning the equipment!

Derrick F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Praveen Kumar S. 
Clasificación:
1.0

Have adequate parking for customers.

Steve W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie C. 
No se han enviado comentarios para esta ubicación.

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