Customer Reviews for U-Haul of Urbandale

5,607 comentarios

6310 Douglas Ave   Des Moines, IA 50322
(Across From Merle Hay Mall)

(515) 276-6752

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(515) 276-6752

6310 Douglas Ave
Des Moines, IA 50322
(Across From Merle Hay Mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY O. 
Clasificación:
2.0

Truck was not at the fuel level they described, I filled it up and no credit was given, the truck reeked of marijuana, with no regard given to the situation by the attendant.

DAVID W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAYLOR B. 
Clasificación:
3.0

They only had one person working and a line of people waiting

STEPHANIE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew A. 
Clasificación:
5.0

Everything from reserving vehicle, picking it up, and dropping it off went fast and easy. Staff was very friendly and helpful.

WAYNE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANA C. 
Clasificación:
3.0

The employee who helped me was friendly, but not very professional. He spoke unprofessionally about his coworker, supposedly his manager. He was yawning and saying how tired he was. He was making weird jokes. It was just a weird customer service experience, but the equipment worked fine.

ATHENA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEIDI C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMERA W. 
Clasificación:
5.0

The service rep was phenomenal. I think his name is Ely. I dropped off the vehicle after hours but the app wasnt working and on the customer service help line so I finally left but ran into Ely at a local gas station. He volunteered to go check the vehicle in after his shift ended on his own time. Highly recommend this location because of him.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA C. 
Clasificación:
5.0

Very helpful personnel.

KRISTEN T. 
Clasificación:
3.0

We have rented trailers frequently from this location and this was the first time there was no working turn/brake lights on the passenger side of the trailer. We were one of the last customers of a Sunday afternoon and the attendant wanted to get out of there. The attendant told us to take it anyway and uHaul would reimburse any ticket/fine we received if we were cited by law enforcement. I think an improvement would be to have given us a working trailer even if it was larger rather than send us off with a faulty trailer.

JAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kat G. 
Clasificación:
5.0

Mike and Tisha are always able to assist me and know everything, I like that location and go to them first

SHAWNEE C. 
Clasificación:
5.0

Ely was very helpful and took care of everything I needed.

TIMOTHY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

SOLOMON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORENZO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacki R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACQUELYN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON Z. 
Clasificación:
5.0

Thanks again !

Troy C. 
Clasificación:
4.0

Don't make me wait 15 minutes to return the truck.

Rodney H. 
Clasificación:
5.0

Don't like the after hrs. check in.

Jerry G. 
Clasificación:
2.0

Although the employees were very friendly and helpful the lot was difficult to get through and had to drive off of curb as drive doesn't line up with driveway

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER L. 
Clasificación:
5.0

Thank you, All!!

Andrew J B. 
Clasificación:
4.0

lower price per mileage

Broderick E. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy C. 
Clasificación:
5.0

Ily was great help. Never finished faster. Very friendly. Michael was the same when I returned the trailer. 6 stars of 5!

Afan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE K. 
Clasificación:
3.0

Booking in was too slow.

TRACY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DENNIS B. 
Clasificación:
4.0

El cliente no dejó un comentario.

LARRY L. 
Clasificación:
4.0

Tough location to get into if you're coming from the east! Customer service was great. Mobile return process was a bit much.

Kristy R. 
Clasificación:
4.0

Great female Manager!

TROY S. 
Clasificación:
5.0

Latecia was outstanding, Funny and very thorough Thank you made my experience. Also the the guy that check me in was awesome, sorry I forgot your name. Thanks again

SHANNON W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zachary J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN O. 
Clasificación:
5.0

Very friendly and helpful. It was a great experience.

alyssa D. 
Clasificación:
5.0

The man that was working was great!!! I can't remember his name

Becky S. 
Clasificación:
5.0

Very good customer service

ALTON H. 
Clasificación:
5.0

Excellent service, Leticia did a great job of recommending the trailer I needed over what I was looking at. Check in rental went quickly. Return was very easy. Please let her know she did a great job!

KURTIS S. 
Clasificación:
5.0

The Manager is so kind to her customers. She is really on top of her duties.

DARYLE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRI H. 
Clasificación:
3.0

The 2-axle vehicle transporter is too big to be managed by normal sized persons. A different manual "truck" needs to be designed so that one person can handle larger trailers.

WILLIAM J. 
Clasificación:
4.0

I had a total week from hell. i was finally able to unload into a storage unit (& did it all by myself), was totally exhausted, came to the truck to leave & it wouldn't start. So I call roadside asst, I'm thinking fine, I have to sit here at my storage for ANOTHER 1 & 1/2 hrs (exhausted, starving, thirsty I might add). Then instead of a call telling me that help is coming, I get told that I need to "update my card info". WHAT??? By that time, I'm also cold as hell, I'm clear out north of Des Moines & have to find a ride back into the city. The storage place is closed, there's literally nobody around me anywhere, if I have to walk, I'm way far out on a highway. After everything I'd already went through, this was the icing on the cake. Then I had to get a ride back the next day to deal with the truck. So my brother was obliged to come & get me the night the truck would not start, then bring me back out the next day. We've used UHaul a lot during our moves, but I will find some old man with a truck, before I ever use UHaul again.

Elizabeth C. 
Clasificación:
4.0

Had to use this location because first haul location didn't have the trailer I rented. Very helpful and parking is extremely tight.

Jim C. 
Clasificación:
5.0

Great people, skilled and efficient.

STEVE C. 
Clasificación:
5.0

Being able to speed up phone wait time is a must

JEFFREY M. 
Clasificación:
4.0

Just U-haul's notes for the account and why my truck was being returned late. Maybe it's not something that can be addressed, but it was shocking after the night I had of not being able to return home to get a call while being towed to ask why the truck was late.

Jake H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark T. 
Clasificación:
5.0

The sales associate was very friendly and extremely helpful.

PAUL R. 
Clasificación:
3.0

It seems the truck had a leaky roof. My mattress was was soaked when I looked it after it was loaded on the truck before it rained.

KRISTINA K. 
Clasificación:
5.0

Awesome Customer service!!!!!

Gregory H. 
Clasificación:
1.0

The truck nedded repair the back door didn't work properly.! They knew that the truck needed repair but didn't know on what , so he said that people just write that in there system , I told him please if the truck needs repair DO NOT rent it to me but he decided to rent it to me defected and I find that the doors are not working properly and STINKS really bad he said they inspect them too before they rent them out , just not this one .!!! Haha 😂 👎🏻👎🏻👎🏻👎🏻 Will never recommend this location to anyone, this location is junk trucks .!!

SEJDO B. 
Clasificación:
5.0

The employees were totally awesome from putting in wire for trailer to checking us out.

TERRI H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brad C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMATOR K. 
Clasificación:
3.0

Cramped space creates traffic flow issues. Improved layout/more room needs to take place. Attendant was polite and professional. Displayed a great attitude. Do what you can to retain this (type) employee. She made the experience pleasant.

Justin E. 
Clasificación:
5.0

The manager is very personable, easy to talk with and a go getter. She does well helping people.

BRUCE B. 
Clasificación:
5.0

Great people, fast efficient service.

STEVEN C. 
Clasificación:
5.0

The young lady was very helpful and very knowledgeable

GLEN S. 
Clasificación:
5.0

Everything was perfect. The girl who helped was super friendly and very helpful. I'd recommend her to everyone.

JASON B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL B. 
Clasificación:
5.0

Second U-Haul I have rented in less than 2 months. I was extremely impressed with Leticia Velazquez who assisted me with check out and check in. She was very professional and a true credit to your company. Worth acknowledging her!!!!! Gracias

MARK L. 
Clasificación:
4.0

Have another agent available to take phone calls. There are times you want to talk to the location you are renting from, verses the central office.

ELMER W. 
Clasificación:
5.0

Your general manager is awesome.

JOSEPH F. 
Clasificación:
5.0

The counter girl (Leticia) today was amazing. Best Uhaul attendant I've dealt with EVER. Your company is fortunate to have her as face of your organization.

JOSEPH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL O. 
Clasificación:
5.0

Very professional and friendly staff. Would use service at this location any time I need in the future.

ERNEST D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christiane C. 
Clasificación:
5.0

My check in and out was quick and simple. Very helpful employees at this location.

SHAWNYA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean C. 
Clasificación:
5.0

They were hyper friendly! The experience was actually fun.

Melton E. 
Clasificación:
3.0

Difficult to maneuver in small parking lot

KELLY C. 
Clasificación:
4.0

Get Kevin some help! He was great in assisting us & helping determine the wiring issue with the lights on the trailer we had reserved, but he was the only one working so had to handle all the issues (and the front desk) by himself. He was awesome!

Adam P. 
Clasificación:
4.0

Good overall experience. However, the site itself is laid out very tight where incoming and outgoing renters are forced to jockey around each other in a rather unsafe head-on, backing and turn-around fashion.

CURTIS H. 
Clasificación:
5.0

One of my best experiences with U-Haul. The staff was super nice and helpful with picking up and dropping off the trailer. I will definitely use this location for any future needs over other locations.

Brian C. 
Clasificación:
4.0

Our trailer had no right brake light or turn signal which, if I had been traveling very fa, could have been a very serious issue. The gal at the store said they had no one to do maintenance.

Cindy W. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENDRA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott T. 
Clasificación:
4.0

Notify them that you dropped it off i guess? Because they apparently didnt check it in right away and charged me an extra day even though i rented at 2:30 pm, and returned it at midnight that same day.

JOSHUA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

ESHISOMBE F. 
Clasificación:
3.0

Did not get a receipt for payment (paid in app) Was told delivery location was changed - it was not and delivery was made to a place that has requested no auto haulers

Bernard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS T. 
Clasificación:
4.0

Had an issue with the 24 hr. pick-up option. Fortunately I was picking up during business hours. I couldn't get past the portion where you add two additional contacts because I was unaware they actually call the individual and require them to pick up the phone. I think this process could be improved. Otherwise, staff was very helpful. Will rent from them again.

Katelynn H. 
Clasificación:
4.0

El cliente no dejó un comentario.

dale W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine R. 
No se han enviado comentarios para esta ubicación.

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