Customer Reviews for U-Haul of Urbandale

5,791 comentarios

6310 Douglas Ave   Des Moines, IA 50322
(Across From Merle Hay Mall)

(515) 276-6752

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(515) 276-6752

6310 Douglas Ave
Des Moines, IA 50322
(Across From Merle Hay Mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Randall M. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRENDA W. 
Clasificación:
3.0

It's gosh-darn hard to back out of those spaces that are aimed the opposite of the flow of traffic. If they were parked back-in, it would be easier to get out of the spot! Gracias

Dana R. 
Clasificación:
5.0

Ninguno

Jeremy G. 
Clasificación:
1.0

I was supposed to pick up my truck at 7am on Sunday. I did the whole check in process and it told me to get my key in slot 3 - which was empty. It told me if I had a problem to call customer service - said it could be a 30 to 40 minute wait. THANK Goodness the manager came at 7:40am (place opened at 9am) who said "oh I guess they messed up". He finally figured out which key to give me so I ended up not getting the truck until 7:50am.

Bonnie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jake N. 
Clasificación:
4.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

Courteous, efficient service!

Jananne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
2.0

When we first arrived our truck was parked in so we would not leave. This was at 5:30am and the store was not open. We had to wait until 7am until we could get the truck when the store opened. When we returned the truck a female subject checked us back in. She was extremely rude and clearly did not want anything to do with us. The store owner was there and he did try to make things right. Overall experience was pretty bad and I was disappointed. We paid for equipment that was not in the truck. In the end we did get our things moved and the truck was still returned in time when we got it at 7:30am and dropped it back off before 1pm.

Riley T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily B. 
Clasificación:
5.0

El cliente no dejó un comentario.

mari R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy S. 
Clasificación:
4.0

Just to bad parking lot is small but the staff knows how to get everyone their rentals to get going. Great work.

Susan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael W. 
Clasificación:
5.0

Great customer service from beginning to end.

Christina B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MYISHA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

greg A. 
Clasificación:
5.0

Mrs. Nikki was great! She was attentive had my trailer ready when I arrived. Was a real pleasure to work with!

Aaron H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BETTY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark G. 
Clasificación:
3.0

UHAUL of Urbandale is a very convenient use

Russell C. 
Clasificación:
4.0

Need to make sure have enough room to move in the lot to get to equipment. One tail light on the trailer was out (turn signal but brakes worked) which we discovered after leaving the lot but told the people about it when equipment was brought back. Great people who helped me get what I needed and got me hooked up.

Roger C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maci M. 
Clasificación:
4.0

This location has a very small lot and it was quite difficult due to the amount of trucks haphazardly parked after hours to do a mobile check in on a Sunday and to get the truck and our personal vehicle in and out to complete the process.

Matthew P. 
Clasificación:
5.0

Nothing- friendly, efficient staff!!!

camille J. 
Clasificación:
5.0

The staff here is amazing! Even dealing with computer issues, they went way above and beyond to help me.

ANDY T. 
Clasificación:
5.0

Guy who helped was great, personable and friendly

adam H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy S. 
Clasificación:
3.0

El cliente no dejó un comentario.

SUSAN H. 
Clasificación:
1.0

Location was open with 3 employees working. I waited 10-15 minutes at dropoff and finally disconnected trailer my self and left.

Michael H. 
Clasificación:
5.0

Absolutely spot on, friendly staff, super helpful just outstanding overall experience

Jorie K. 
Clasificación:
5.0

They were very busy, but made sure everyone got helped. Always easy to rent here. Good people

sue G. 
Clasificación:
1.0

I will never work with Uhaul again.

Lisa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
3.0

One person on duty and did everything he could. Hire a backup to assist him if you can.

Dan I. 
Clasificación:
5.0

I pointed out one tire on the trailer had low tread and the rep said he'd put a note on my account in case something happen while on road. I felt the tire should have been replaced especially because we were traveling more than 950 miles. However, no incident occurred this time.

Jolene N. 
Clasificación:
5.0

Don't need to do better. Kept up the great employee attitude and service.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyffany J. 
Clasificación:
4.0

I don't believe I have received my final invoice or receipt from this rental.

James P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty C. 
Clasificación:
5.0

Great service when I h a small le😅😀😃all three of them!!!

donna W. 
Clasificación:
5.0

I have used this center twice with positive results.

ALLAN L. 
Clasificación:
3.0

El cliente no dejó un comentario.

LARRY L. 
Clasificación:
5.0

Eli was amazingly thorough and helpful.

DAPHNE H. 
Clasificación:
5.0

My time said till 730 but no one was there when I went back so had to drop off keys and truck after hours but luckily got customer service and got me checked in. For future reference would be good to let people know ahead of time what to do if come back after closed.

Zachary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRETT P. 
Clasificación:
5.0

Have more 4-wheel dollys available for rent. Needed one, but they had none. The Cargo Van worked out very well for us.

ROGER F. 
Clasificación:
5.0

Service was great. Helpful,friendly and over all customer come first was shown at this store.

Susan L. 
Clasificación:
5.0

The customer service was awesome! Be sure to check the equipment and take pictures just CYA. I'd definitely use this location again.

Brandi M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janicka L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benard K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Josh K. 
Clasificación:
5.0

Very efficient operation. Easy to get on the road quickly. I would definitely use this location again. Nice people to deal with.

Donald W. 
Clasificación:
3.0

First person told me no trucks available. Second clerk to first to check again bc there were two vans available, hitch eas what I'd asked about. Was then rented the van, without an inspection for prior damage,

Girard W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mitchell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne M. 
Clasificación:
5.0

I read on line: U-Haul â€" U-Haul does not officially offer a military discount however if you contact their sales department (800-468-4285) they will often extend a 10% to 15% discounts. Local U-Haul retailers are also known to extend a discount upon being asked. This is absolutely false advertising I called the # and got a complete run around. I normally do not ask for a military discount but this time I did. Why? 1. One way trip, drive to Spirit lake pickup, load and drive to my residence 2. My location that I was unloading truck was 5414 Quincy Street Saint Charles Iowa. 3. I did not need for two days. 4. I chose to drop off truck at Indianolia but changed to Urbandale IA. for convenience and security reasons. 5. The original miles were 263 that should of remained the same. The miles were changed to 236 approximately. This cost me a n extra 12.00 because it is roughly 30 + miles to the drop off. 6. When I called the # above requesting Military discount. I got a complete run around. I was transferred to three different departments. All denial of any Military discount. I am not one to ever take advantage of my Military service and I will not start now but I would recommend to eliminate the verbiage above. Just google it will be the first thing that pops up. Respectfully, Tim Mulligan

Steven M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard O. 
Clasificación:
1.0

El cliente no dejó un comentario.

Veronica G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott O. 
Clasificación:
4.0

Worked great and I appreciate they made sure I had the vehicle I reserved.

Greg B. 
Clasificación:
5.0

Very easy process and friendly staff. Will definitely use again when needed.

greg L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marion L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason H. 
Clasificación:
5.0

El cliente no dejó un comentario.

rob S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin H. 
Clasificación:
5.0

Everything was great! Friendly staff, clean equipment and a smooth ride! Highly recommended!

Bryce A. 
Clasificación:
1.0

They charged me an extra 267$

Candice T. 
Clasificación:
5.0

ND

Gary S. 
Clasificación:
5.0

All of the service are really good

mbananay M. 
Clasificación:
4.0

El cliente no dejó un comentario.

roger W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa A. 
Clasificación:
3.0

Very small and congested. No room to park or pull around building

Michael H. 
Clasificación:
3.0

The exit was blocked and had to back up between a car and the corner of the bldg. Then, watched while the lot attendant tried to poorly guide someone out who rented a truck. They had to get turned around. If the lot attendant would have just moved the van into a parking space, it would have been so much easier. Then, it was my turn and I tried to get him to move the van into a parking space, but he just moved it forward a little. I had to squeeze around the van! It seemed like he had no common sense. The parking lot was a fiasco to maneuver!!! I'll drive further to go to a better lot, next time.

Linda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William K. 
Clasificación:
5.0

great

Jason G. 
Clasificación:
4.0

My only request is to have some sort of way to get a reimbursement if a customer drops off the truck earlier than scheduled. Also, if I take time to fold or make the truck look clean before I return. I believe there should be some sort of credit. In todays world, a little customer service goes a long way and those two requests would be greatly appreciated for your customers. Thanks.

Devon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

Top notch service.

Edward P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charisse B. 
Clasificación:
5.0

The guy that helped us was very kind and very helpful.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy K. 
No se han enviado comentarios para esta ubicación.

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