Customer Reviews for U-Haul of Torrance

5,989 comentarios

24091 Hawthorne Bl   Torrance, CA 90505

(310) 378-4666

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(310) 378-4666

24091 Hawthorne Bl
Torrance, CA 90505

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Professional friendly staff.

Joseph L. 
Clasificación:
3.0

A little better customer service. Employee was cranky

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael Z. 
Clasificación:
5.0

Very impressed with the professionalism of the gentleman that helped us during the checking out and checking in service I received today.

Ruel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur Z. 
Clasificación:
1.0

Your employee almost ran me over with a van and really upset me and never apologized instead he argued with me then turn his back on me. I'll never rent from U-Haul again

Robert M. 
Clasificación:
5.0

Excellent service!!!! They were so helpful. I definitely chose this location again.

Ai Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joel C. 
Clasificación:
5.0

You guys did great

Kevin C. 
Clasificación:
5.0

Staff was very helpful and accommodating. Truck was perfect for my move. I use them every time I need a truck. Wouldn't go anywhere else.

Kenneth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica L. 
Clasificación:
5.0

Great staff good prices will use them again in the future

blanca M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary C. 
Clasificación:
5.0

Quick easy Good overall experience Good price Nice staff

don T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura M. 
Clasificación:
5.0

The self check-in on mobile was not working. It was frustrating to try it both on the mobile app and on the mobile website but to no avail. I ended up having to go inside and delaying my day

Mark D. 
Clasificación:
5.0

Very efficient. I had completed all the paperwork and uploaded everything prior to arrival. Trailer was staged and waiting for me in a position ready for me to hook up, I was out of there with trailer in less than 15 min. Awesome folks working there.

francis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Catherine N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

Everyone was super friendly and efficient. I really appreciated how quickly they got me checked out. Thank you!!

Sonny C. 
Clasificación:
3.0

Dropped truck after hours

Judy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
3.0

Showerd up to an a 9:30am pick up appointment at 9:25am. Wasn't seen until 9:45 am and was not on the road until after 10am. Was still expected to bring back my rental at 12:30pm. They didn't offer any extra time or any discount due to their slow customer service. Still paid full price. Was expecting a little something, some time type of customer service helping us out - nothing. A little disappointing.

Robert K. 
Clasificación:
5.0

Nada

John K. 
Clasificación:
5.0

The truck was prepared with only 3/4 of a tank of gas. This made it difficult to gauge how much gas to put in for the return. The tank should have been full when I got it. I left more gas in the tank when I returned it, which was additional cost.

Albert R. 
Clasificación:
5.0

Great customer care.

Oliver S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Heather T. 
Clasificación:
1.0

Location was overbooked - poor/minimal space to return uhaul (which we the customers are accountable/responsible for returning safely). Makes returning the uhaul very delicate/difficult process that we will end up having to pay for if anything is not properly returned as uhaul deems fit. Have enough space to return uhaul/equipment or don't overbook this location so that there is adequate space to park each vehicle.

Lawson C. 
Clasificación:
5.0

Great Job!

Eran C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian F. 
Clasificación:
5.0

Absolutely recommend this location. All trucks behind locked gate after hours so trucks and trailers kept in good condition.

Dianna S. 
Clasificación:
5.0

Thank you to Marcos for making the handover simple and quick!

Gabriella R. 
Clasificación:
5.0

The entire process was easy!

Libra W. 
Clasificación:
5.0

Always excellent service and efficient check in / check out at uhaul. Your apps and online features are great. Courteous people at both check in and out. Ver y happy

Hans G. 
Clasificación:
5.0

Outstanding customer service. I reserved a truck on line prior to pickup day and I checked in and within minutes was driving away in the truck. Would definitely recommend.

Margo W. 
Clasificación:
3.0

Equipment is NOT top notch. 10' truck had 107k miles on it and idled wildly, screeched from takeoff at a light (power steering or loose belts), pulled left, and had soft brakes. I get the point of maximizing return on investment (truck) but with high years and miles, maintain it! It comes down to safety for the renter in the end.

Eric H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sunny D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim R. 
Clasificación:
3.0

I was charged for fuel when I refueled the vehicle to 3 quarters tank like the way I received it. I still seen a charge on my card for $30 for gas when I already paid for fuel out of pocket before returning. I would like my money back. Like I said above I was charged for going over 30 miles that was allotted because I had to get rental all the way in Granada hills when I originally got it for Woodland Hills I would like a reimbursement for that as well.

Vincent O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah H. 
Clasificación:
3.0

El cliente no dejó un comentario.

SEUNGGIK K. 
Clasificación:
4.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

Francisco did an amazing job setting up the trailer. Super easy process. Would highly recommend this location to everybody in the South Bay

Andrew L. 
Clasificación:
5.0

I cannot think of anything

Cynthia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark R. 
Clasificación:
5.0

Nice people and good customer service. I've rented a pick up truck from them a couple of times and I was pleased with the truck and the service I received.

Monica H. 
Clasificación:
3.0

Rent safe vehicles to people not the crap you rented to me

Mark B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Russell R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
4.0

bring back unlimited mileage Though I gassed beyond the listed amount for discount the mileage charged equaled and then some No savings whatsoever

Martha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie M. 
Clasificación:
1.0

This location refuses to let you take a U-Haul one way. They insist that you bring it back to their facility. But when you get back to drop off your vehicle, the lot is totally overloaded and there's no space to park the vehicle at all. Makes no sense.

Arthur M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Herbert W. 
Clasificación:
2.0

have someone that actually wants to help the customer and make sure the truck is good before having someone take it. There was no way for us to know until we were on the road.

Steven M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheldon M. 
Clasificación:
5.0

All the staff from the phone reservation to in person was really great.

Ursula B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE V. 
Clasificación:
4.0

The original contract had a drop-off location in Rolling Hills Estates, CA. When we took the truck there they wouldn't accept it because it was "Too Big" and they don't accept U-Haul trucks of that size. Only after this location rejected accepting the return of the truck did we receive notice to drop-off the truck at the U-Haul in Torrance. We basically wasted 3-4 hours due to this "glitch".

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt K. 
Clasificación:
5.0

Sanders and team were great. Will recommend.

Don B. 
Clasificación:
5.0

Very nice people. Extrememly professional operation.

Susan M. 
Clasificación:
5.0

Easy and nice. Very happy.

Lee C. 
Clasificación:
3.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD D. 
Clasificación:
5.0

put cruise control on the trucks

Aaron M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron A. 
Clasificación:
4.0

Making sure if you pay for anything online that it is available at the stores

Matthew H. 
Clasificación:
3.0

Truck had low air in tire and check engine light was on. Did not run well.

Erin C. 
Clasificación:
5.0

Excellent service! I'll be back next time.

JEFFREY C. 
Clasificación:
5.0

I have been down to this location several times now and the whole team has been excellent. I would like to say Francisco has been very helpful, very professional and very respectful. He makes me feel like family everytime I come in and I will be going g back to this location due to that. Thank you all at this location for being such a great team.

RICHARD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

chaz F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven C. 
Clasificación:
5.0

Service was excellent with William. Friendly, efficient and knowledgeable. Gracias.

Mark R. 
Clasificación:
5.0

El cliente no dejó un comentario.

seok H. 
Clasificación:
4.0

We had trouble when the driver went to pick up the truck. A woman there gave my people a very hard time getting the truck, but it got resolved and they were happy with the rest of the experience

Marie S. 
Clasificación:
5.0

Service checking in and out could not of been better.

bruce W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
4.0

The truck was clean. The steering of the truck needs repair - it had a huge dead zone. Did not feel safe.

Gonzalo R. 
Clasificación:
4.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

Couldn't be easier. Great location. Great service.

Zachary W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina Q. 
Clasificación:
5.0

I have never had better customer service! The lady behind the counter was very friendly and professional and a pleasure to deal with. The man who attached the trailer was also very helpful and knowledgeable. I highly recommend this Uhaul location and will rent from them again! Gracias

ben B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro L. 
Clasificación:
5.0

El cliente no dejó un comentario.

michele B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Collin M. 
Clasificación:
5.0

The customer service at this location is AMAZING!!!!!

Timothy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

shawn F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor D. 
Clasificación:
3.0

Dropped the truck and dollies off after hours and did an app check in. The entrance was blocked by earlier returns and there was no room to park.

Ron S. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

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    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
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    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Icono de ventas de camión
    Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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