I picked up a trailer at the Cave Creek lication in Northern Arizona. The young man that hooked up the trailer didn't follow my instructions on how I wanted it connected to my RV. I have been towing for 30+ years and I didn't appreciate his inexperience. His comment "I hope you bought the insurance" was an insult and I will not rent from U-haul again.CHRISTOPHER C.
Customer Reviews for U-Haul of Sunnyslope
Phoenix, AZ 85020
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The truck smelled very strongly of stale tobacco. There was even a burn on the radio console. Otherwise the cab was clean, truck was clean, and the staff was courteous and kind. Great location and staff.Elizabeth B.
El cliente no dejó un comentario.Juan A.
24 hour drop off couldn't be easier.Andrew F.
El cliente no dejó un comentario.Mark G.
El cliente no dejó un comentario.Jason K.
El cliente no dejó un comentario.Moneica L.
El cliente no dejó un comentario.CHANA G.
This was one of the smoothest uhaul experiences I've had. I was in and out in no time. Definitely coming back.Greg H.
Easy check out, easy check in. Plenty of stockchris G.
El cliente no dejó un comentario.joseph S.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.brad H.
El cliente no dejó un comentario.Stuart G.
The only negative as the a/c smelled like smoke. I have had not so great customer experience at this location in the past, but this time it was excellent in all areas. Would definitely recommend this location.Paul C.
None at this time everything when well. Thank youFatima N.
El cliente no dejó un comentario.doug L.
I've used this location several times and always been pleased. Same great service every time and always has the equipment available when I need it.Roy J.
El cliente no dejó un comentario.Noe G.
Thank you for your assistance in adjusting my original plan!Matthew B.
service was great!UNGYO S.
Chris was amazing and expeditous with my checkoutGina D.
El cliente no dejó un comentario.Nathan B.
My initial impression of this facility was favorable. I was checked in efficiently and the promised vehicle was ready and in good shape. There were problems when I returned the vehicle, and they were clearly caused by U-Haul. I would strongly recommend that staff stress to renters the importance of detailed completion of the online assessment of the vehicle. When I left with the vehicle (as I have done with multiple previous U-Haul rentals over the year) I had with me completed paperwork marking the level of gas in the tank, etc. The facility manager noted that I needed to bring the vehicle back 1/2 full of gas as that was the level in the tank as I was leaving. I quickly completed the online assessment and provided photos of the mileage and of some rock damage on the windshield. When I returned the vehicle with exactly the number of estimated miles and with the tank 1/2 full I was informed by the technician checking in the vehicle that I needed to fill the tank to 7/8 because that was what was in the system or I was going to be charged $71! No amount of explanation was able to overcome the technician's response of "Hey, that's what we have in the system. There's nothing I can do about it." Fortunately, the employee who had checked me out was available and I had my paperwork upon which the manager had marked a tank level at 1/2. That employee was able to make a correction in the system. Why the other employee couldn't do this I do not know. The employee who made the correction advised that the problem occurred when I completed the online assessment and that somehow I had indicated that the tank was 7/8 full. (I did no such thing.) Look, I can handle myself online and know what to expect next time. Not everyone will be able to complete an online forensic documentation of vehicle status - are they at the mercy of inadvertent system glitches which will add fraudulent costs to their rentals? This is not acceptable.Anthony P.
Great service, great people, nice personalityrosalio C.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.cassandra P.
El cliente no dejó un comentario.Isaak N.
El cliente no dejó un comentario.Isaak N.
Fast service Courteous staffIvy K.
El cliente no dejó un comentario.Michael D.
Very helpful staffJohn G.
Hi! The back part of my car was damaged after your team installed the hitch (I paid 500 dollars extra for this service) to my vehicle so that it could tow the Uhaul properly. No one has returned my calls. Wondering what I'm supposed to do?Travis M.
El cliente no dejó un comentario.Julie S.
Quick and efficient team.john F.
The manager was easy to work with and quick to help.Stephanie H.
El cliente no dejó un comentario.Beau F.
Super friendly staff, prompt service, would definitely recommend.William B.
El cliente no dejó un comentario.Brett B.
The employees were very nice and helpful. Made the process quite easy.ETHAN F.
El cliente no dejó un comentario.William H.
El cliente no dejó un comentario.sanders S.
El cliente no dejó un comentario.Stephen B.
El cliente no dejó un comentario.Manuel S.
El cliente no dejó un comentario.Arthur G.
El cliente no dejó un comentario.Michael R.
Devon and fellow co-worker (whose name escape me) of the Sunnyslope branch is amazing, professional and extremely accommodating. I had to wait for a cab to take me home after returning my vehicle and it was a lengthy wait time. They allowed me to stay indoors rather than wait outside in the triple digit Phoenix, AZ! It was a great time to catch up and chat! Steve -manager- has a terrific team that consistently look out for customers. I've had nothing but great experiences from every transaction with the team at this branch who I believe deserves recognition. Keep up the good work guys!Aisha F.
El cliente no dejó un comentario.RONALD M.
El cliente no dejó un comentario.Buster H.
El cliente no dejó un comentario.ALEX S.
El cliente no dejó un comentario.Alan W.
Great custoner service! They went above and beyond. Called me to tell there was an opening for a longer rental.Elizabeth G.
Chris was very professional and conversive when I dropped off the trailer.Robert K.
THE MEN THAT WORK AT THIS LOCATION EXCELL -----------Thank youThomas H.
El cliente no dejó un comentario.Lisa S.
they made it quick and easy.Edwin L.
El cliente no dejó un comentario.Albert M.
El cliente no dejó un comentario.Clark H.
El cliente no dejó un comentario.elida V.
Trailers door was a bit harder than usual to open and closeMiguel S.
El cliente no dejó un comentario.Paula M.
El cliente no dejó un comentario.JORDAN R.
Easy to pick up and drop off. Convenient location, I have rented from the Hatcher and Cave Creek location several timesAndrew F.
El cliente no dejó un comentario.GARY K.
Customer service was amazing! Quick easy efficient friendly and fast. Very nice kind friendly customer service will be coming backJD L.
The guy who helped us was greatDavid A.
The personnel was super friendly and helpful!Andrew H.
El cliente no dejó un comentario.david B.
El cliente no dejó un comentario.Keith K.
Thank you for the excellent customer service and kindness. It is very much appreciated!Erin S.
El cliente no dejó un comentario.Candice L.
El cliente no dejó un comentario.Greg C.
It was an excellent experience. I have a request. Any way to remind renters not to smoke in the cab. The scent was very strong.Keith K.
El cliente no dejó un comentario.Faviloa V.
The only problem I had was, when I went to pick up my truck I requested a dolly and there was not one in the truck when we got to the location to start moving. It made it very difficult to move the heavy items.Tracy R.
Great service and helpful! Highly recommendedBenjiaman R.
El cliente no dejó un comentario.Anthony B.
El cliente no dejó un comentario.Jetavon C.
El cliente no dejó un comentario.Jay D.
All goodRenay M.
El cliente no dejó un comentario.Kohl B.
Usually the trucks are clean but I was told that they couldn't clean them. Really doesn't matter to me anyway.Mark K.
El cliente no dejó un comentario.Duane W.
El cliente no dejó un comentario.Joane H.
El cliente no dejó un comentario.MELISSA M.
The location was clean and organized, opened promptly on time and the staff was helpful and courteous. I ask for nothing more.Douglas H.
We were treated in a very polite and professional manner, with a speedy expediting procedure. This was a short notice hire and the team were accommodating, Upon returning the truck, I was asked if there were any issues and told my receipt would be sent immediately. I was on my way home in minutes and the care and attention the office gave me, made up for a very strange day. Great job.damian H.
Thank you guys guy at the counter was so nice and helpful keep up the great workDestony B.
El cliente no dejó un comentario.Angela W.
El cliente no dejó un comentario.Adam G.
El cliente no dejó un comentario.Dixie E.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.richard P.
The app was buggy and I was unable to upload picsLuc B.
El cliente no dejó un comentario.saad D.
Nothing needs to be done. They have been helpful each time I've stopped in there.Larry F.
El cliente no dejó un comentario.John L.
There was dog hair on the passenger seat that wasn't cleaned; however, the sales associate immediately remedied the issue.Christiana B.
They over charged me and then when i tried to explain why they didnt want to hear it so i got robbed very poor customer service i even went to another location and they didn't understand why they charged me so much and they gave me a number to call and report themJessica V.
El cliente no dejó un comentario.Tim K.
Devon was professional, efficient and helpful! Just what one needs after a cross country journey of 33 hours. Thank you! Michelle Herauf Erik GarciaMICHELLE H. | First Impressions
Great work, great guys.andrew t. | First Impressions
El cliente no dejó un comentario.Mary C. | Overall Experience
El cliente no dejó un comentario.Rory C. | Overall Experience
Thank you for helping us out in a pinchLinda H. | First Impressions
Some off your personal need mire trainer more friendly way to treating customers I say that because I'm be for almost a year rent the the storage and there and they never say even thank you or something for you know I tell you guys this because I have a business and I know how did you treating customers You asking me if I recommend you guys again with somebody else at deftly notAbraham C. | Overall Experience
The staff is so helpful and friendly and that you don’t find to much !! Great place to store your thingsJacqueline V. | Overall Experience
The staff made you feel like family. Very professional. Very easy to work with. 100% satisfied.Jon W. | Overall Experience
El cliente no dejó un comentario.Jeanne V. | Overall Experience
El cliente no dejó un comentario.Christine R. | Overall Experience
Very blessed to have worked with this U-Haul's team! Such an amazing, helpful group. Thank you, U-Haul!!!!Sydney D. | Overall Experience
No problems.James B. | Overall Experience
Enrique is the consummate profession -- very helpful, We had a lot going on and were terribly disorganized, but he more than put up with us. He helped us make it happen. Great service!. Thank you.kevin w. | First Impressions
CUSTOMER SERVICE WAS THE BEST I'VE EVER EXPERIENCED.Zemora D. | First Impressions
ALL GOODAdrienne A. | Overall Experience
Your neighbors are a challenge. I commend your staff in their ability to deal with them!John P. | Overall Experience
Great service.Denna E. | Reservación
noneterry w. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!