Customer Reviews for U-Haul of Sunnyslope

2,621 comentarios

9300 N Cave Creek Rd   Phoenix, AZ 85020

(602) 674-1256

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(602) 674-1256

9300 N Cave Creek Rd
Phoenix, AZ 85020

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Mary C.  |  Overall Experience 
Clasificación:
2.0

Bill the customer as indicated on the record.

Bowman S. 
Clasificación:
5.0

Everything went well.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip R. 
Clasificación:
5.0

They were shocked that we were rented this unsafe loud vehicle to drive

Shari D. 
Clasificación:
5.0

Extraordinario servicio al cliente

Desirae W. 
Clasificación:
5.0

There was only one thing that may want to be addressed: When I accepted the van for my use, I verified the tank was full of gas based on the gauge needle being "at" the "F". I only drove about 23 miles, but noticed the gauge was reading well below "F". I filled with gas, expecting maybe a couple of gallons. However the pump didn't auto stop until nearly 6 gallons were dispensed. Apparently the people at U-Haul were deceived by the previous customer because the needle was close enough to fool them into thinking the customer had brought the van back filled as promised. I told the returning attendant about it and he kindly refunded from my bill an amount to help compensate for the extra gas I bought for them. I have since verified via the e-receipt that the refund was as stated and am very happy with how it was handled by U-Haul. I can only guess that they fill their vehicles with gas whenever the customer does not, and check the gauge when the customer claims to have filled it. Most gauges read just beyond the "F" when they are truly full, and my only suggestion would be to more carefully check the gauges upon return or require proof of gas purchase by the customer via receipt for the gas (that will also tell them how far away the gas was purchased).

Gregory P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald T. 
Clasificación:
5.0

tHE STAFF HAVE BEEN EXCELLENT

Thomas H. 
Clasificación:
5.0

Create a frequent renters program to keep my information on file so I can get my rental equipment quickly.

STEVE B. 
Clasificación:
5.0

Great 👍

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rory C.  |  Overall Experience 
Clasificación:
3.0

Not the best neighborhood. Check in was strange and took onger than normal. Also NOT the location I selected. What's the point of using your web app when you change the locations after the fact?!

Jeffrey S. 
Clasificación:
5.0

Everything was perfect. Devin provided perfect customer service.

DANIELLE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan B. 
Clasificación:
5.0

Tried to use the phone app to check in but it doesn't recognize the location on gps - justin was super helpful though

PAUL A. 
Clasificación:
5.0

Always a good location to do business with....thank you

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayla J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA S. 
Clasificación:
5.0

The experience was virtually effortless.

James W. 
Clasificación:
5.0

great

Thomas H. 
Clasificación:
4.0

Your contact center needs more agents. Also your online portal requires major enhancements. Most of the links wont work.

Chaithanya T. 
Clasificación:
5.0

I rent trucks here all the time and have always been treated well. The staff -Tim, I believe is his name, kinda tall, greying facial hair, is very personable and friendly. I highly recommend!

Noe G. 
Clasificación:
5.0

The staff are always great

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

joy A. 
Clasificación:
5.0

The manager was extremely helpful and got me my equipment in literally a minute I would recommend that uhaul to many others solely due to the excellent customer service!!! He deserves a raise!

Justin P. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAIME M. 
Clasificación:
5.0

always great

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW M. 
Clasificación:
5.0

Everytime I rent from here I have always had a pleasant experience. That's why I always return to this location. Even after I moved out of the area. Thus fore, I wouldn't change a thing!

Michelle F. 
Clasificación:
5.0

Great experience

Scott L. 
Clasificación:
5.0

nothing, great service

Aevanis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David Y. 
Clasificación:
5.0

Convenient location. Felt comfortable leaving my vehicle there during my rental which I appreciate.

Kym G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connemara M. 
Clasificación:
5.0

Allow one week rentals on the van and pickup trucks for a flat fee

Scott L. 
Clasificación:
5.0

Very polite and reliable staff. Moving vans and equipment have always worked without any problems (air conditioning has always blew strong and cold!!). Each of our family has received good service from this location over the years.

Jonathan T. 
Clasificación:
5.0

Steven who helped us was great! I will use this location again.

Mark W. 
Clasificación:
5.0

The personnel at this location are the best. They always give top notch service KEEP IT UP AND THANKYOU

Thomas H. 
Clasificación:
4.0

The person that helped me was very friendly but the AC stopped working and I had to move with no AC, in Phoenix, in July. The UHaul employee said he would let the manager know but I have not heard anything from them.

Brandon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corinne C. 
Clasificación:
5.0

I always go to the Uhaul on Cavecreek road and Hatcher (Phoenix) they are the best always helpful!

vickie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hattie M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHERYL E. 
Clasificación:
4.0

The vehicle came with a little over 1/2 tank of fuel. It's practically impossible to fill back to that level, so I filled completely. There was no offer to discount the vehicle. The fuel cost more than the rental!

Kevin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfred J. 
Clasificación:
5.0

The dropoff took took about 5 to ten minuted.could not have asked for anything better Thank you@

Edward B. 
Clasificación:
5.0

I came by a couple times for boxes and supplies before I rented the truck. I was helped by the owner each time. He is really great and you can tell he truly cares about his business. He went above and beyond for me and it was much appreciated.

Kristen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry K. 
Clasificación:
5.0

No improvement comments @ this time. Thank YOU Althea & Devon for Your Outstanding Customer Service!

Kristi R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BILL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEAN M. 
Clasificación:
5.0

Everything was seamless! The gentleman was very friendly and courteous. I highly recommend this establishment.

Linda K. 
Clasificación:
5.0

Enrique solved the hitch problem I was experiencing.

Paul C. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD E. 
Clasificación:
5.0

Pulled the truck up, did a quick check-in and was on my way. Couldn't have been easier.

Joseph V. 
Clasificación:
5.0

The drop off location was a problem because it was 27 miles from where I was when done with the trailer. Uhaul could have done a better job if locating a more convenient drop location for me.

WALLACE H. 
Clasificación:
5.0

The building could use a remodel.

JUSTIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Logan H. 
Clasificación:
5.0

GREAT

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie W. 
Clasificación:
5.0

great

Thomas H. 
Clasificación:
1.0

Got quoted for a day and half would be around $40 to $50, told me there would be a $100 hold and would get back the rest, nope, ripped me off then charged me another $19

Christopher B. 
Clasificación:
5.0

Great customer service!!!

Tony K. 
Clasificación:
4.0

Nothing I can think of. It was a very good experience.

Blinda A. 
Clasificación:
4.0

cold drink vending machine.

Shelley C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peggy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE C. 
Clasificación:
5.0

great

Thomas H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Gilberto A. 
Clasificación:
4.0

Customer service was good. The only flaw I noticed was that the zip tie on the dolly that comes in the truck was already broken when we received it. Thankfully, the staff understood this and did not try to charge us for the use of it. Very good service!

Nathaniel O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Traci T. 
Clasificación:
5.0

Would prefer that the auto phone message not advise me to use a computer to get in touch with the office--rather irrational advice when one is driving a vehicle.

Corinne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAUNA B. 
Clasificación:
5.0

good

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMINIC I. 
Clasificación:
4.0

El cliente no dejó un comentario.

UDO W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KERA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley L. 
Clasificación:
5.0

Very convenient location to drop off. Right down the street from our house! Easy drop off process.

LISA H. 
Clasificación:
5.0

One of the best truck rental experiences ever. Rented a pickup with low mileage and in excellent condition. Just a few minutes and I was on my way. Checking back in, I was met by an employee as I came to a stop. He checked me in immediately. no muss, no fuss. I was not aware of this location and will do business here from now on. Hint: There is a super market gas station next door to refill the tank before you return- super convenient.

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLADYS R. 
Clasificación:
5.0

great service

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY S. 
Clasificación:
5.0

Very friendly staff.

CARL B. 
Clasificación:
5.0

Maintain trucks; breaks and oil changes.

ANDREINA Q. 
Clasificación:
5.0

excellent

Thomas H. 
Clasificación:
2.0

Establish a non-smoking policy and let consumers now. I consumer-customer violates policy and returns vehicle with cigarette smoking smell you charge their credit card $100.00

Octavio P. 
Clasificación:
5.0

Excellent!!!

William M. 
Clasificación:
5.0

great

Thomas H. 
Clasificación:
5.0

always excellent

Thomas H. 
Clasificación:
5.0

You sent me to an address that doesn't have trucks which means I was late to meet my movers which cost me money not good location has always been good your reservation system needs help

Sarah H. 
Clasificación:
5.0

Thank you for helping us out in a pinch

Linda H.  |  First Impressions 
Clasificación:
1.0

Some off your personal need mire trainer more friendly way to treating customers I say that because I'm be for almost a year rent the the storage and there and they never say even thank you or something for you know I tell you guys this because I have a business and I know how did you treating customers You asking me if I recommend you guys again with somebody else at deftly not

Abraham C.  |  Overall Experience 
Clasificación:
5.0

Great service.

Denna E. | Reservación
No se han enviado comentarios para esta ubicación.

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