I have visited this location multiple times in the past few weeks. The crew is friendly and attentive. My move(s) were much easier because of how they organized and staged their equipment. Highly recommend this location.
Sebastien R.Customer Reviews for U-Haul of Sunnyslope
Testimonials From Recent Customers
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When I rented the Cargo Van, the only complaint I had was that there was a sticky substance spilled in the back uncleaned. Besides that everything was spectacular. 5 star experience!
Carlos R.Excellent service great service very friendly thanks
Arturo M.Cave creek and hatcher Phoenix az 85020. Is the best rental experience I have ever had. Staff is personable and cares for your needs. Recommend highly.
DADS C.Ninguno
Steven C.Staff was very friendly and made it so easy.
Jordan V.Thank you for your excellent service I was very well pleased
orlando T.Very kind staff!
Keishah T.Thank you!!!!
Elizabeth L.The gentleman that helped me out was amazing! He was kind and actually explained everything!
Martika L.good
Thomas H.The employees are very nice & professional.
Danielle B.Better communication on what to do in case of weather delay or reroute. Was told to just let the final destination know if we were delayed or rerouted due to weather and additional fees would be waived. We hit multiple road closures and no hotels in Payson and were pushed back to Phoenix on the first night and then still hearing about road closures in the Payson, Flagstaff, and I40 areas decided to go through Tucson to avoid the storm. This worked well and our Vatican arrived to Albuquerque that second day with no issues. We spent the night and arrived in Denver late the next day. I called the drop off location to let them know what was going on and they said no problem we would work it out at drop off. I was then told at drop off I owed more than $400 in late and mileage fees! The manager took some off but then told me to call customer service to see what they could do. I called them and they said “Purely out of good will†they would reduce it some more but I would still have to pay a part. They also stated that if I had called earlier they could have done more which contradicts what I was told at pick up. Basically I had to pay for the miscommunication at pickup during a major winter storm!
Scott P.The staff are always Great
Thomas H.Owner told me that safemove covered everything except the roof, he did not define roof. There was damage to the sidewall and claimed that the sidewall was part of the roof. they charged $500 for damages. I will be filing a complaint with the AZ AG Office and disputing the charge on my card.
David R.The uhaul at Cavecreek and Hatcher (Sunnyslope) always do a great job.
vickie S.Excellent service. Should be a model for other locations.
Reginald B.Fast and friendly service. They always have what I need.
Ivy K.Reasonable price!!!!
Jever P.Customer service at location was excellent. Ease of rental - excellent. Ease of pick up & drop off - excellent. Gracias
Patricia C.Keep up the same customer service and you'll be great thank you.
Edward E.great
Thomas H.The truck we rented has been in an accident and the front end was out of alignment bad. Frame was bent. Almost afraid to go the 16 miles we had to drive. We were happy we drove it at night so there was less traffic.
Colleen V.N/C
Gail O.The best. Painless and friendly.
michele M.Very helpful and friendly customer service. I would highly recommend this location.
Stephanie B.Great customer care from start to finish at this location!!
shannon S.good service from staff
Thomas H.Service very helpful.
Herold D.A very nice facility
Matthew S.The crew was very helpful and well informed. Great team!
Thomas B.This is the second time renting from this location. I wasn't pleased with the service or the condition of the vehicle the first time around unfortunately the experience the second time wasent any better the cabin smelt like old socks and stale French fried everything was cooverd in greasy finger prints just like the time before. And there was crumbs and white paint all over the place. When I asked the attendant if the car was wiped down he gave me an attitude and grabbed a spray bottle obviously it was not cleaned after the last customer and it seems to be an active practice with this location. I will probably never rent from uhaul again. I'm extremely unhappy with my experience and will warn others to stay away from this company especially that location
Tommy R.Great staff run by a very personable Boss
Thomas H.Customer service was incredible in and out quickly 100% satisfaction
David V.Great, quick, friendly service!
Amy D.Problems with office computer connection w uhaul system. Staff worked around the problem. Thanks to them….
robert R.I had to change my reservation on short notice and staff was very helpful.
Natalie M.Very efficient and welcoming employees, Second rental from this location in the past two months, and both have been flawless. Highly recommend this location.
Paul C.Easy peasy. Nothing to add but perhaps demo of how new hitch attachment works. It is so easy compared to the old I was not clear how of at all it needed to be tightened of I released. As a result o did nothing to attach without guidance.
Robert S.Was awesome rental. Everything went smooth from point A to point B. Thank you
Jonathon W.The truck was filthy when I got it I had to vacuum it out and wipe it down myself I won't be using U-Haul again
Tommy R.Always great
Thomas H.Thank you very much!
BERTA Y.Great customer at this location thank you guys!
penelope M.Every time I have used this Uhaul I get excellent service, they go out of the way to accommodate you.
vickie S.I didn't see any areas where improvement s can be done. . Thank you, for a great crew!
Jose S.Nothing at all. As near perfect as you can make it
Robert G.There was only one person working and we came in for mobile pickup but still had to wait like 30 minutes to actually get the UHaul. Then we asked about the $50 if we don't get the UHaul at our designated time but we were told we don't qualify because the UHaul was ready. It was overall a bad experience and made us run behind on a time sensitive move.
Tayla B.Chris at the Sunnyslope is always friendly and professional. The entire staff is in fact. What makes Chris stand out is that he will bring the vehicle to the front door even when it's parked close to the UHaul office. Yes, I notice the little things :-) Keep up the great work!
Aisha F.Okay, I did not expect that. I have mostly had negative experiences with Uhaul, but I use their services because it is convenient. This store and the three employees I met working there were phenomenal. I saw Donnell on the weekend and the two regular guys during the week. Customer service was top notch, and I am really glad that I did not let a previously bad experience at this store stop me from returning. Great, personable employees who truly seemed to care about me having a positive experience. And I did.
David H.They did well. Very helpful
ALFRED W.Great
Willis M.Person who checked in the van was courteous quick and great to work with.
Andrew W.The gentleman who helped us was great….quick, efficient and friendly even with a lot of customers to take care of.
Linda M.Unlike the Bountiful UT U-Haul located at 2150 S 500 W in Bountiful, Utah, these guy's at the Sunnyslope U-Haul knew what they were doing. They were courteous and extremely helpful, even in the hot Phoenix sun. These guy's are the example that other U-Haul dealers should follow.
JOEL GERDOM N.GM Steven was so helpful, truly an asset for U-Haul.
Silvia H.Sometimes when you drop in to pick up supplies there is no one in the store part and you have to stand around for ever waiting. There is no one visible anywhere on the lot. That's happened three times to me. I just go to Home Depot now for supplies.
Alisa C.Devin the Rep was great please give him more MONEY 👍💰 he deserves it very very accommodating
Brian S.Devon was professional, efficient and helpful! Just what one needs after a cross country journey of 33 hours. Thank you! Michelle Herauf Erik Garcia
MICHELLE H. | First ImpressionsGreat work, great guys.
andrew t. | First ImpressionsThank you for helping us out in a pinch
Linda H. | First ImpressionsSome off your personal need mire trainer more friendly way to treating customers I say that because I'm be for almost a year rent the the storage and there and they never say even thank you or something for you know I tell you guys this because I have a business and I know how did you treating customers You asking me if I recommend you guys again with somebody else at deftly not
Abraham C. | Overall ExperienceThe staff is so helpful and friendly and that you don’t find to much !! Great place to store your things
Jacqueline V. | Overall ExperienceThe staff made you feel like family. Very professional. Very easy to work with. 100% satisfied.
Jon W. | Overall ExperienceVery blessed to have worked with this U-Haul's team! Such an amazing, helpful group. Thank you, U-Haul!!!!
Sydney D. | Overall ExperienceNo problems.
James B. | Overall ExperienceEnrique is the consummate profession -- very helpful, We had a lot going on and were terribly disorganized, but he more than put up with us. He helped us make it happen. Great service!. Thank you.
kevin w. | First ImpressionsCUSTOMER SERVICE WAS THE BEST I'VE EVER EXPERIENCED.
Zemora D. | First ImpressionsALL GOOD
Adrienne A. | Overall ExperienceYour neighbors are a challenge. I commend your staff in their ability to deal with them!
John P. | Overall ExperienceGreat service.
Denna E. | Reservaciónnone
terry w. | Overall Experience