Customer Reviews for U-Haul of Sunnyslope

2,967 comentarios

9300 N Cave Creek Rd   Phoenix, AZ 85020

(602) 674-1256

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(602) 674-1256

9300 N Cave Creek Rd
Phoenix, AZ 85020

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I have visited this location multiple times in the past few weeks. The crew is friendly and attentive. My move(s) were much easier because of how they organized and staged their equipment. Highly recommend this location.

Sebastien R. 
Clasificación:
5.0

When I rented the Cargo Van, the only complaint I had was that there was a sticky substance spilled in the back uncleaned. Besides that everything was spectacular. 5 star experience!

Carlos R. 
Clasificación:
5.0

Excellent service great service very friendly thanks

Arturo M. 
Clasificación:
5.0

Cave creek and hatcher Phoenix az 85020. Is the best rental experience I have ever had. Staff is personable and cares for your needs. Recommend highly.

DADS C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bobby A.  |  Overall Experience 
Clasificación:
5.0

Ninguno

Steven C. 
Clasificación:
5.0

Staff was very friendly and made it so easy.

Jordan V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Morgan T. 
Clasificación:
5.0

Thank you for your excellent service I was very well pleased

orlando T. 
Clasificación:
5.0

Very kind staff!

Keishah T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe S. 
Clasificación:
5.0

Thank you!!!!

Elizabeth L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
5.0

The gentleman that helped me out was amazing! He was kind and actually explained everything!

Martika L. 
Clasificación:
5.0

good

Thomas H. 
Clasificación:
5.0

The employees are very nice & professional.

Danielle B. 
Clasificación:
4.0

Better communication on what to do in case of weather delay or reroute. Was told to just let the final destination know if we were delayed or rerouted due to weather and additional fees would be waived. We hit multiple road closures and no hotels in Payson and were pushed back to Phoenix on the first night and then still hearing about road closures in the Payson, Flagstaff, and I40 areas decided to go through Tucson to avoid the storm. This worked well and our Vatican arrived to Albuquerque that second day with no issues. We spent the night and arrived in Denver late the next day. I called the drop off location to let them know what was going on and they said no problem we would work it out at drop off. I was then told at drop off I owed more than $400 in late and mileage fees! The manager took some off but then told me to call customer service to see what they could do. I called them and they said “Purely out of good will” they would reduce it some more but I would still have to pay a part. They also stated that if I had called earlier they could have done more which contradicts what I was told at pick up. Basically I had to pay for the miscommunication at pickup during a major winter storm!

Scott P. 
Clasificación:
5.0

The staff are always Great

Thomas H. 
Clasificación:
1.0

Owner told me that safemove covered everything except the roof, he did not define roof. There was damage to the sidewall and claimed that the sidewall was part of the roof. they charged $500 for damages. I will be filing a complaint with the AZ AG Office and disputing the charge on my card.

David R. 
Clasificación:
5.0

The uhaul at Cavecreek and Hatcher (Sunnyslope) always do a great job.

vickie S. 
Clasificación:
5.0

Excellent service. Should be a model for other locations.

Reginald B. 
Clasificación:
5.0

Fast and friendly service. They always have what I need.

Ivy K. 
Clasificación:
5.0

Reasonable price!!!!

Jever P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly R. 
Clasificación:
5.0

Customer service at location was excellent. Ease of rental - excellent. Ease of pick up & drop off - excellent. Gracias

Patricia C. 
Clasificación:
5.0

Keep up the same customer service and you'll be great thank you.

Edward E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea R. 
Clasificación:
5.0

great

Thomas H. 
Clasificación:
4.0

The truck we rented has been in an accident and the front end was out of alignment bad. Frame was bent. Almost afraid to go the 16 miles we had to drive. We were happy we drove it at night so there was less traffic.

Colleen V. 
Clasificación:
5.0

N/C

Gail O. 
Clasificación:
5.0

The best. Painless and friendly.

michele M. 
Clasificación:
5.0

Very helpful and friendly customer service. I would highly recommend this location.

Stephanie B. 
Clasificación:
5.0

Great customer care from start to finish at this location!!

shannon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Avijit K. 
Clasificación:
5.0

good service from staff

Thomas H. 
Clasificación:
5.0

Service very helpful.

Herold D. 
Clasificación:
5.0

A very nice facility

Matthew S. 
Clasificación:
5.0

The crew was very helpful and well informed. Great team!

Thomas B. 
Clasificación:
1.0

This is the second time renting from this location. I wasn't pleased with the service or the condition of the vehicle the first time around unfortunately the experience the second time wasent any better the cabin smelt like old socks and stale French fried everything was cooverd in greasy finger prints just like the time before. And there was crumbs and white paint all over the place. When I asked the attendant if the car was wiped down he gave me an attitude and grabbed a spray bottle obviously it was not cleaned after the last customer and it seems to be an active practice with this location. I will probably never rent from uhaul again. I'm extremely unhappy with my experience and will warn others to stay away from this company especially that location

Tommy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candace W. 
Clasificación:
5.0

Great staff run by a very personable Boss

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roderick B. 
Clasificación:
5.0

Customer service was incredible in and out quickly 100% satisfaction

David V. 
Clasificación:
5.0

El cliente no dejó un comentario.

larry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall P. 
Clasificación:
5.0

Great, quick, friendly service!

Amy D. 
Clasificación:
5.0

Problems with office computer connection w uhaul system. Staff worked around the problem. Thanks to them….

robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin D. 
Clasificación:
5.0

I had to change my reservation on short notice and staff was very helpful.

Natalie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrin J. 
Clasificación:
5.0

Very efficient and welcoming employees, Second rental from this location in the past two months, and both have been flawless. Highly recommend this location.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY P. 
Clasificación:
5.0

Easy peasy. Nothing to add but perhaps demo of how new hitch attachment works. It is so easy compared to the old I was not clear how of at all it needed to be tightened of I released. As a result o did nothing to attach without guidance.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DON I. 
Clasificación:
5.0

Was awesome rental. Everything went smooth from point A to point B. Thank you

Jonathon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna S. 
Clasificación:
2.0

The truck was filthy when I got it I had to vacuum it out and wipe it down myself I won't be using U-Haul again

Tommy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah A. 
Clasificación:
5.0

Always great

Thomas H. 
Clasificación:
5.0

Thank you very much!

BERTA Y. 
Clasificación:
5.0

Great customer at this location thank you guys!

penelope M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miles J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean S. 
Clasificación:
5.0

Every time I have used this Uhaul I get excellent service, they go out of the way to accommodate you.

vickie S. 
Clasificación:
5.0

I didn't see any areas where improvement s can be done. . Thank you, for a great crew!

Jose S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin I. 
Clasificación:
5.0

Nothing at all. As near perfect as you can make it

Robert G. 
Clasificación:
2.0

There was only one person working and we came in for mobile pickup but still had to wait like 30 minutes to actually get the UHaul. Then we asked about the $50 if we don't get the UHaul at our designated time but we were told we don't qualify because the UHaul was ready. It was overall a bad experience and made us run behind on a time sensitive move.

Tayla B. 
Clasificación:
5.0

Chris at the Sunnyslope is always friendly and professional. The entire staff is in fact. What makes Chris stand out is that he will bring the vehicle to the front door even when it's parked close to the UHaul office. Yes, I notice the little things :-) Keep up the great work!

Aisha F. 
Clasificación:
5.0

Okay, I did not expect that. I have mostly had negative experiences with Uhaul, but I use their services because it is convenient. This store and the three employees I met working there were phenomenal. I saw Donnell on the weekend and the two regular guys during the week. Customer service was top notch, and I am really glad that I did not let a previously bad experience at this store stop me from returning. Great, personable employees who truly seemed to care about me having a positive experience. And I did.

David H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vicki S. 
Clasificación:
5.0

They did well. Very helpful

ALFRED W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geoffrey E. 
Clasificación:
5.0

El cliente no dejó un comentario.

pequeira G. 
Clasificación:
5.0

El cliente no dejó un comentario.

jodilee K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Analisa R. 
Clasificación:
5.0

Great

Willis M. 
Clasificación:
5.0

Person who checked in the van was courteous quick and great to work with.

Andrew W. 
Clasificación:
5.0

The gentleman who helped us was great….quick, efficient and friendly even with a lot of customers to take care of.

Linda M. 
Clasificación:
5.0

Unlike the Bountiful UT U-Haul located at 2150 S 500 W in Bountiful, Utah, these guy's at the Sunnyslope U-Haul knew what they were doing. They were courteous and extremely helpful, even in the hot Phoenix sun. These guy's are the example that other U-Haul dealers should follow.

JOEL GERDOM N. 
Clasificación:
5.0

GM Steven was so helpful, truly an asset for U-Haul.

Silvia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

samantha E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurtiss E. 
Clasificación:
4.0

Sometimes when you drop in to pick up supplies there is no one in the store part and you have to stand around for ever waiting. There is no one visible anywhere on the lot. That's happened three times to me. I just go to Home Depot now for supplies.

Alisa C. 
Clasificación:
5.0

Devin the Rep was great please give him more MONEY 👍💰 he deserves it very very accommodating

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

cameo D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ward S. 
Clasificación:
5.0

Devon was professional, efficient and helpful! Just what one needs after a cross country journey of 33 hours. Thank you! Michelle Herauf Erik Garcia

MICHELLE H.  |  First Impressions 
Clasificación:
5.0

Great work, great guys.

andrew t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rory C.  |  Overall Experience 
Clasificación:
5.0

Thank you for helping us out in a pinch

Linda H.  |  First Impressions 
Clasificación:
1.0

Some off your personal need mire trainer more friendly way to treating customers I say that because I'm be for almost a year rent the the storage and there and they never say even thank you or something for you know I tell you guys this because I have a business and I know how did you treating customers You asking me if I recommend you guys again with somebody else at deftly not

Abraham C.  |  Overall Experience 
Clasificación:
5.0

The staff is so helpful and friendly and that you don’t find to much !! Great place to store your things

Jacqueline V.  |  Overall Experience 
Clasificación:
5.0

The staff made you feel like family. Very professional. Very easy to work with. 100% satisfied.

Jon W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanne V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine R.  |  Overall Experience 
Clasificación:
5.0

Very blessed to have worked with this U-Haul's team! Such an amazing, helpful group. Thank you, U-Haul!!!!

Sydney D.  |  Overall Experience 
Clasificación:
5.0

No problems.

James B.  |  Overall Experience 
Clasificación:
5.0

Enrique is the consummate profession -- very helpful, We had a lot going on and were terribly disorganized, but he more than put up with us. He helped us make it happen. Great service!. Thank you.

kevin w.  |  First Impressions 
Clasificación:
5.0

CUSTOMER SERVICE WAS THE BEST I'VE EVER EXPERIENCED.

Zemora D.  |  First Impressions 
Clasificación:
4.0

ALL GOOD

Adrienne A.  |  Overall Experience 
Clasificación:
5.0

Your neighbors are a challenge. I commend your staff in their ability to deal with them!

John P.  |  Overall Experience 
Clasificación:
5.0

Great service.

Denna E. | Reservación
Clasificación:
5.0

none

terry w.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Propano

    ¡Servicio de propano entregado directamente en tu puerta!

  • Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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