Customer Reviews for U-Haul of State College

4877 comentarios

1235 Benner Pike   State College, PA 16801
(half a mile from the Nittany Mall)

(814) 234-8719

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(814) 234-8719

1235 Benner Pike
State College, PA 16801
(half a mile from the Nittany Mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

ANTHONY A. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
4.0

Customer did not leave a comment.

Edward Z. 
Rating:
5.0

Quick and efficient

WAYNE O. 
Rating:
1.0

uhaul cabin smelled like smoke, paid for furniture pads and never received them, took forever to pick up my truck

Megan G. 
Rating:
5.0

I loved the drive-thru drop off! The gentleman that assisted was courteous and efficient.

LORI L. 
Rating:
5.0

Customer did not leave a comment.

Tian X. 
Rating:
4.0

I ordered a regular dolly and a furniture dolly and this location did not have either. They gave me an appliance dolly that wasn't useful at all. I would like a refund on the dolly I was charged for.

Sarah P. 
Rating:
5.0

Customer did not leave a comment.

Zhuoyan S. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY F. 
Rating:
5.0

Customer did not leave a comment.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

Emerson M. 
Rating:
4.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Not a thing

Ronald S. 
Rating:
3.0

The truck we reserved in Altoona was not there. Previous customer was supposed to return at 930am and could not be reached. We had to drive 2 hrs out of our way to get a uhaul in State College. That's a really poor business model. $50 does not make up for the time, gas and stress that was incurred. And really hurts uhaul reputation and the likelihood of me returning for future service or recommending service to others. The fact that the system does not warn or does not penalize the previous user until after the fact is a poor system. And to top it off, we had a 20' truck at first I'm State College location, drove it 50' and then the engine light came on. We were lucky enough that a 10' truck that we originally wanted had just pulled in that was 1 way elgible.

Tory F. 
Rating:
4.0

The app didn't work so turning in the trailer after hours was frustrating. The app wouldn't accept a picture. Tried 2 phones.

David C. 
Rating:
4.0

The trailer had no left turn signal and no left brake light for the whole trip. I tested my car's wiring harness when I got home, and it is working correctly. When I picked the trailer up, the lights worked after some fiddling by the person who checked me out, but it did not work at all the next day.

James A. 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH C. 
Rating:
5.0

Customer did not leave a comment.

CARL H. 
Rating:
5.0

Quick and easy mobile check-in, appreciated the services provided. One of the easiest UHaul locations I've ever used. Plenty of vehicle size options to choose from.

Zackary R. 
Rating:
5.0

Very efficient process

MITCHELL S. 
Rating:
5.0

I was completely satisfied

Nancy D. 
Rating:
4.0

Would have liked a receipt or confirmation of return and “in” miles when dropped off in case of any discrepancies. Overall truck meet are needs and was very cost effective and easy process for our move. Truck needed cruise control!!

Douglas I. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Danny S. 
Rating:
5.0

Quick, ready to go. Drop off was a snap. Trailer did the job. Would recommend getting a trailer hitch installed by them. Trailers are a fraction of the cost of a truck rental, but very spacious. Will go back again and again.

Jon A. 
Rating:
4.0

The uhaul app is very glitchy and slow took me over 30 minutes just to return the truck.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
3.0

The vehicle cab had a terrible odor, probably a heavy smoker used it last! The windshield wipers need to be replaced also.

James M. 
Rating:
5.0

The main Uhaul Website was very slow, first directed me to Axeman site (where there were NO trailers or vehicles to rent), then took many slowly loading screens to ask a multitude of irrelevant questions. The service at Benner Pike was excellent… courteous, efficient, and quick. Once you get past the website, all is good!

Anthony C. 
Rating:
4.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Staff is always very friendly and i have never had any issues!

MADISON R. 
Rating:
5.0

Customer did not leave a comment.

Russell J. 
Rating:
5.0

Customer did not leave a comment.

Mary J. 
Rating:
4.0

Customer did not leave a comment.

ERIC WILLIAM P. 
Rating:
1.0

Was told when getting equipment to have it back before close of business the following day. Received a phone call at 900am the following day saying the equipment needed to be back since it was rented to someone else at 1100. Was told to call back and let them know when I would be returning the equipment. Tried to call back was transferred to corporate call center not the local company. Tried to tell me to extend my rental until 12pm it would be $56 additional. A full day rental equivalent. I told them I didn't agree to the charge. I returned the equipment at 12pm. Was asked if an email receipt was ok. I said that would be fine. After driving an hour back to my home found that they had charged me for 2 full days rental for only having the equipment for 15 hours. Tried to call to talk to someone about this. Only could get ahold of corporate call center with a 98 min wait. Had other plans than sitting on the phone for over an hour and a half. Will not be utilizing this service again and will be calling on Monday.

John D. 
Rating:
1.0

absolute garbage staff. I made a reservation for a 15-foot truck for 8 July 4 days before i needed it. The next day i received a call saying the reservation may change. I instructed the personnel that the vehicle and time may change but the date could not as i was taking a 3 hour public transport to get there. Tuesday night i received an email saying my reservation had been rescheduled to 7 july. Unfortunately i did not see this email (because moves are chaotic enough) until i was on my bus ride on July 8. I made several calls and through much hassle was given a 20-foot truck. When i arrived the staff charged me more than i was quoted due to the truck change even though the individual on the phone said i would not experience an up charge for the unwanted increase in truck size. As i was checking out the attendant could not find the keys for the 20-foot truck and was forced to give me the only truck they had left which ended up being a 15-foot truck. The exact truck i asked for in the first place but was told was unavailable. I understand this story may be confusing and dizzying but that is the exact reason im pissed off as a customer. I got exactly what i wanted but i had to fight tooth and claw for it and even still it came down to your employees losing a key. Furthermore, is the Uhaul company unaware of the definition of reservation? How can it be reserved but then not be there? And what company changes the date on a reservation? How is that useful in anyway? either the truck is there and reserved or it is not and cannot be reserved. Whatever is going on with your company (nation wide it seems) needs some new leadership to figure it out. I legitimately will never use Uhaul again and proactively warn any friends from using them in the future. UHaul lost a customer but gained a mortal enemy.

JEFFREY G. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

George P. 
Rating:
3.0

Customer did not leave a comment.

Edward J. 
Rating:
5.0

No fuss, no muss... fast and friendly service with a smile. In and out on pick-up and return. Thanks U-Haul!

Joseph F. 
Rating:
4.0

Customer did not leave a comment.

Donald J. 
Rating:
5.0

The service staff were very friendly and helpful

Erroll W. 
Rating:
3.0

We were incredibly disappointed to find out we were being rented a bigger truck than we had requested. There was no communication about the size increase until we arrived at the pickup site. We rented based on the need of our trip and the space we had to load and unload. The larger size made our move much more challenging and I will not be recommending U-Haul rentals to anyone nor will I be using them for box truck rentals again in the future because of that.

Trent B. 
Rating:
5.0

The rental went like clockwork. The staff was very efficient at getting the truck rented for me.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Jamie A. 
Rating:
3.0

Uhaul all together was terrible to work with. My first experience was great but the last one was not. They could never give me a clear and definitive answer on where I was picking up my truck or what size it would be. If I reserved a certain truck size, that truck should be at the location that I requested. They shouldn't be able to give away a truck to someone who just walks in the door over my reservation. Won't be using uhaul again after all the trouble they caused my wife and I.

BENJAMIN H. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

Booked online. Completely hassle free pick up and drop off. Will definitely use them again!

MICHAEL W. 
Rating:
5.0

Excellent service. The online check in/check out feature makes renting from this Uhaul location a breeze!

Daniel S. 
Rating:
5.0

The people I worked with were very friendly and professional. the service was great!!

Patreese I. 
Rating:
5.0

Not a thing I can think of

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Eileen W. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Iman M. 
Rating:
2.0

The truck we picked up was dog tracking pretty severely down the highway. When we called a technician to come check out the truck, he determined it was not road worthy and we needed to get a replacement truck from another location. It was disappointing that we were given a malfunctioning truck for a trip of 1000+ miles and then needed to drive an hour away to get a better maintained vehicle.

Samantha J. 
Rating:
5.0

Customer did not leave a comment.

KENNETH Y. 
Rating:
3.0

Customer did not leave a comment.

BRENDAN L. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
3.0

Customer did not leave a comment.

Steven R. 
Rating:
4.0

Customer did not leave a comment.

Joshua F. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel B. 
Rating:
5.0

Customer did not leave a comment.

Cleveland J. 
Rating:
5.0

Customer did not leave a comment.

Stephen N. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Check equipment to make sure it is not broken before it is rented.

John N. 
Rating:
5.0

Customer did not leave a comment.

Christian V. 
Rating:
5.0

Customer did not leave a comment.

KAREN P. 
Rating:
3.0

A little more customer service on the lot with the truck Truck was dirty inside and smelled like cigarette smoke

James C. 
Rating:
5.0

Customer did not leave a comment.

JESSE G. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER M. 
Rating:
5.0

Helpful staff member. Tall, thin, young male. Quick process.

MARK A. 
Rating:
5.0

We had issues with the trailer and the general manager was very kind and helpful.

Andrea B. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
5.0

Customer did not leave a comment.

Glenn F. 
Rating:
3.0

One of the front desk employees was taking online quizzes and wearing headphones instead of taking care of customers. I thought this was very rude and unprofessional. The other employee I dealt with was much better.

Charles D. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
4.0

Customer did not leave a comment.

Teresa Marie Z. 
Rating:
5.0

Customer did not leave a comment.

Jayce M. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

The attendant was greatly helpful.

Jonathan F. 
Rating:
5.0

Customer did not leave a comment.

Johnathan D. 
Rating:
2.0

Every uhaul employee I spoke with gave different answers, different prices, I didn't receive emails with codes or even a contract until I sat on hold for hours trouble shooting. I paid for moving help including packing the box but uhaul scheduled it wrong. Ended up paying almost 50% more than I originally expected. In the end it would have been cheaper, easier and faster to just hire a full service moving company. Luckily the moving companies hired on each end were flexible and beyond helpful or this would have been a complete nightmare.

Brandy H. 
Rating:
5.0

Customer did not leave a comment.

Danny M. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
4.0

MAKE EMAILED RECEIPT READABLE

Larry S. 
Rating:
5.0

Very helpful employees

Curtis K. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

Cindy A. 
Rating:
5.0

Customer did not leave a comment.

Starla K. 
Rating:
4.0

Customer did not leave a comment.

Cory B. 
Rating:
3.0

Customer did not leave a comment.

pete W. 
Rating:
5.0

Coffee and Donuts

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

The direct customer service was good. Both in store and on the phone, the digital service s is not successful. It wouldn't let me reserve my truck online and didn't provide reasons. Hindsight was they didn't have trucks for 48 hours. It should prompt guests as to why something can't be reserved so that we can adjust on our own. Drop off service did not work either. Even with location service turned on correctly on my phone, it would not process

CURTIS S. 
Rating:
3.0

Make it really obvious which location the reservation was for online booking. I didn't know that there was 2 U-hauls in my city and I went to the wrong one.

Kimberly Dawn F. 
Rating:
5.0

Customer did not leave a comment.

Glenn F. 
No reviews have been submitted for this location.

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