Customer Reviews for U-Haul of State College

Rating:

5.0

Smooth transaction

Rating:

4.0

The printer jammed while printing my contract and that took a little while to fix. Maybe buy a new printer. Otherwise, everything was very good.

Rating:

5.0

Easy to book and friendly staff.

Rating:

5.0

The truck was extremely loud with wind noise coming through the weather striping. Very annoying wind noise the entire trip.

Rating:

5.0

Awesome

Rating:

5.0

This place is always top-notch. Super quick/efficient return. Keep up the good work.

Rating:

5.0

The people there provided awesome customer service. They were kind and patient when assisting us.

Rating:

5.0

I am completely satisfied !! Was a smooth and excellent experience and the tech was profitable

Rating:

5.0

Going in person this facility is excellent. The problem is when the calls are redirected to someone in the call center. That needs work.

Rating:

5.0

Everything was great!! No issues at all. The whole experience was seemless!!

Rating:

5.0

Nothing it was a great experience

Rating:

5.0

Easy return lane and the men were very helpful!

Rating:

5.0

Extremely friendly and helpful staff!

Rating:

4.0

I was given the wrong type of dolley and had to go in to ask for the right one. There was a dolley included in the truck that was securely fastened and when i dropped off the truck they said i broke the seal on the dolley as if i used it but i did not the gentlemen who originally remted me the dolley was very kind but i dropped off to someone else who was very arrogant and judgemental.

Rating:

5.0

Tim provided us with great customer service and was very helpful.

Rating:

3.0

Make it cheaper. I had it for one day and it was $267.

Rating:

5.0

Tanner is so knowledgable and professional. He made the whole installation process a breeze and answered all of my questions thoroughly. I would definitely refer my friends and family to have their hitch installed at this location.

Rating:

4.0

Always a pleasure doing business at the Benner Pike location.

Rating:

5.0

The whole team was very friendly.

Rating:

4.0

Some sign clutter made it difficult to understand where to park when dropping off.

Rating:

5.0

I rent from UHaul on a regular basis and this location has been the best by far! Always excellent in all aspects of renting, supplies and superior vehicles!

Rating:

5.0

Cab smelt like cigarette smoke

Rating:

5.0

better web site

Rating:

5.0

Excellent service. The installation went well, and the hitch looks great. My bicycle rack fits with ease. I would recommend U-Hall for trailer hitch services.

Rating:

1.0

My car carrier would not stay tight on the wheels. Whenever I hit bumpy roads I had to stop and resecure the wheel holders. No matter how tight I made the rachet they would loosen up and the metal piece would slide and the wheel holder would be completely off my tires. This made my travel, two 11 hour days, more stressful than necessary. When I told the folks about it when I dropped it off they blammed me for not having the rachet tight enough.

Rating:

5.0

The employees were so friendly and extremely helpful! It was a very easy process during a very stressful move….I appreciate them so much

Rating:

5.0

I rented a low cost trailer and received outstanding service when picking it up and returning it. Tim was very friendly and knowledgeable.

Rating:

5.0

Nothing

Rating:

2.0

Agent rushed me out upon vehicle return only to charge bogus cleaning fee without disclosing to me.

Rating:

4.0

The customer service was great. They were prompt and friendly. The truck was clean but I am glad I was not driving it far. It seemed old and rickety.

Rating:

4.0

I took for under 4 hours.same day return and same place. It state $19.99 in town. Overall cost me $57. That’s a misleading details. I took full tank of gas, returned with full tank.

Rating:

5.0

Smooth and calm experience. Clear and concise instructions from the staff.

Rating:

5.0

This place has always been good for me from equipment availability to condition they are spot on, I even use this location to refill propane tanks. Everyone is very friendly and helpful.

Rating:

3.0

The truck was kind of rough.. slow on pick up when hit gas

Rating:

5.0

The best U-Haul location I have used. Every time they make it fast and easy to get what I need and get on the road. I would not change a thing!

Rating:

4.0

The vehicle was gorgeous, efficient, and a fantastic experience to utilize. Despite this, the 'average' rating is a result of the fact that I wish the cost was slightly cheaper, but this is a personal gripe. The process was simple and effective.

Rating:

5.0

I can't think of any improvement.

Rating:

5.0

Friendly guys, let them know about the damage that I documented before I drove it.

Rating:

1.0

roadside assistance took 5.5 hours to get back to me. I am a loyal customer through Uhaul who uses many of uhauls a year. I thought at the very least they could do was assist me within 5 hours, leaving me and my crew with no A/C in the hot PA summer heat. I am disgusted by uhauls poor communication and horrible customer service. I will fuel another moving business with my purchases.

Rating:

3.0

I put in gas to level asked by uhaul then was charged for gas any way.

Rating:

4.0

I was uncomfortable dropping off a trailer and being asked to leave while an inspection was done. There were no issues, but I would prefer to be present

Rating:

5.0

super convenient!

Rating:

4.0

Broken glass was throughout the back of the enclosed trailer - not good hauling new hand-made Amish furniture home…

Rating:

5.0

John was absolutely in disbelief that the trailer stayed attached I’ve r the distance. He had never seen that before.

Rating:

5.0

Serve pizza?

Rating:

5.0

Quick fast easy

Rating:

1.0

I would never recommend UHaul to anyone. With how much I've been through with them losing my items, telling me I owe money after losing my items, and not having an app or answering service that is user friendly. I should not have to jump through so many hoops to get my items. The app doesn't allow you to schedule anything and doesn't even give you the correct receipt information. The customer service department doesn't write anything down so I've had to explain to 7 different people what had been happening

Rating:

1.0

Was told that I could drop off truck after hours at no additional charge, but when I did I was charged for an extra day.

Rating:

4.0

They always have available equipment, fast load and unload

Rating:

4.0

Charging a customer $25 for a cleaning fee is bad business. I returned my rental empty and debris-free. It had been snowing and raining and there were shoe-prints in the back and for this, I was charged a fee. There will be some evidence of use!

Rating:

5.0

A great place Good service Friendly staff

Rating:

5.0

My son packed my items and loaded the ubox. They brought the box when requested, they picked it up when we asked. They drove my ubox to their closest facility to my home in Pennsylvania.

Rating:

1.0

You owe me $79.50. I ordered a box July-Aug 10. It was delivered, emptied, and returned. Now you think the empty box is full and charge me. Idiots. I will be calling again to get this fixed.

Rating:

5.0

Great option

Rating:

4.0

Employee took a long time to get a UBOX attached to my trailer. But they were so nice it didn't really matter.

Rating:

1.0

From a customer service and communication angle, this was the absolute worst experience I have ever had with a company. Warning to others: call back multiple times to verify the info given is correct!

Rating:

4.0

The UHaul model of farming out phone service was a bit of an issue I could rarely get through to the local office always talking to someone at corporate, some mixed signals but everything worked out.