Customer Reviews for U-Haul of State College

5,028 comentarios

1235 Benner Pike   State College, PA 16801
(half a mile from the Nittany Mall)

(814) 234-8719

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(814) 234-8719

1235 Benner Pike
State College, PA 16801
(half a mile from the Nittany Mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I wouldn't change a think. When booking the rental, Felicia was very pleasant, knowledgeable and efficient. I had the same experience with Nicole, when I picked up the truck. I would recommend your service to all my friends.

Christopher S. 
Clasificación:
5.0

Thank you so much for everything!

Cheryl K. 
Clasificación:
1.0

Reservation: I had to physically drive to the Benner Pike location to make the reservation after trying to place a reservation over the phone. This location does not answer the phone and after being on hold for 5-10 minutes twice, the call was disconnected. This is extremely inconvenient and not the first time I've had to do this at the Benner Pike location. Pick Up: The truck was damaged when I arrived to pick it up: a busted light on the front dumper, some damage to the rear, it also faintly smelled like smoke. Return: I returned the truck after hours and after trying for ten minutes to follow the self drop off instructions without success, I had no choice but to drop off the keys and leave without properly dropping the rental off. The website kept rebooting, not accepted my attached photos of the vehicle, gas, and mileage to prove my proper use, which makes me feel very insecure about possible blame for something I did not do. For example, because the website was not working I could not legitimately show I did put gas into the tank or damage the vehicle... This is unfair. This place is the most reliably unreliable businesses I've ever worked with. Customer service, friendly-ness, and communication is so poor. They would certainly be out of business I'd they didn't have a monopoly on the market.

Emily C. 
Clasificación:
5.0

Excellent customer service and very friendly!

Kimberly R. 
Clasificación:
5.0

Very easy rental process and we were able to readily get the equipment we needed. ¡Gracias!

Caroline W. 
Clasificación:
1.0

If you have a driver other than yourself..be clear that this person must be the contact phone number to return the vehicle. I was not told this and was charged $20 because I was not at the location to return vehicle. Very poor communication.

Lance R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara H. 
Clasificación:
4.0

El cliente no dejó un comentario.

william C. 
Clasificación:
5.0

Everything was fine.

Thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin H. 
Clasificación:
2.0

I have a walking disability. I was given wrong key so had to walk way to back yard twice. There is no pull out step for getting into cab which made getting in very hard for me. There was no truck directions for changing head lights or for emergency or double parking. A very bad truck experience but a very good move. I used a step stool to get in and my mover picked it up for me. Very embarrassing. You need to improve as some who can't walk well are experienced and good drivers. Just saying.

Sharon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIRK P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vladimir V. 
Clasificación:
5.0

Great to do business with

Ronald S. 
Clasificación:
5.0

After returning a truck on a one way move from Atlanta to State College, my wife informed me that the final invoice was $70 more than what I was quoted at the time of pick-up. Tanner Dishong, the manager, and his staff were very polite and apologetic in hearing my issue of being charged the insurance fee when I didn't select the option in the on-line form. I had a print out of the on-line order form that showed that I declined the insurance option and he said that the issue occurred at the pick up location., His assistant filed an incident report to take care of the problem at that moment. I received my refund the next week. I will certainly use their services again in the future.

Paul D. 
Clasificación:
5.0

Thank you! From this time I enter, into ok the time I left was amazing. Again, thank you!

Cheryl K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zachary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

FARHAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad W. 
Clasificación:
5.0

Improve the situation that happens when you dont have a requested size truck and you want the customer to travel 2 hours to get it. And that we weren't notified. I called the night before and was told there isn't a truck within 2 hours of my area. Big crimp in plans for the night before.

Richard F. 
Clasificación:
5.0

Very convenient and inexpensive

Rebecca B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle J. 
Clasificación:
5.0

I dropped off trailer after hours and used the uhaul app. Easy!

William C. 
Clasificación:
1.0

I will never recomend or use uhual again. I was lied to since I ordered the uboxes in April.

Charlene W. 
Clasificación:
4.0

There were two locations to drop off the trailer. One several miles outside of town and one right outside our hotel window. We were asked to deliver the trailer to the one several miles outside of town. Not a large issue, but the one right next door would have been easier.

Craig J. 
Clasificación:
5.0

try and have the truck clean inside.

Donald M. 
Clasificación:
5.0

The online check-in after I returned wouldn't hook into location access, but I was there when the office was open so I could be checked in. Not sure if that was an issue with the online check in system (which seemed to work fine earlier) or with my phone.

Sarah F. 
Clasificación:
4.0

Overall customer service support by phone and online prior to arrival at this store was terrible. Little communication and general confusion of who I should talk to when I called the corporate numbers to enquire of the status of my late U-Box. I got shuffled around to multiple areas and dispatch offices all with very long hold times. Drop off driver was very good in Atlanta and Tanner Dishong the GM in State College PA was fantastic. Seems to me a complete lack of U-Box tracking and automated reporting is the issue. People trying to get the work done but no system to make it easy for them or the customers. In this day and age this is really pretty ridiculous.

Stephen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance M. 
Clasificación:
5.0

Very nice and great customer service

John L. 
Clasificación:
5.0

None What was provided was the best possible service, flexibility, cost, information and safety, that is, unquestionably, all that can be obtained by any customer seeking to quell the trauma and difficulties associated with a move. ¡Gracias!

Jose T. 
Clasificación:
3.0

They shipped the wrong box! The movers on both ends have been great. But how can they ship the wrong box. Mine is supposed to be AA6666R, from State College, PA to Chicago, Il.

Chun L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MORGAN H. 
Clasificación:
1.0

El cliente no dejó un comentario.

STACY A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas T. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendra W. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDITHWECK J. 
Clasificación:
1.0

El cliente no dejó un comentario.

ERIK B. 
Clasificación:
5.0

Great service i always go here and they always give me what i need!

Kelsea C. 
Clasificación:
5.0

My experience was great. Reserved a van online, and had no troubles. Was a little late on my return time estimate but was easily able to change that online.

Randy D. 
Clasificación:
3.0

dirty condition of van, animal hair on passenger seat. Found moldy food container underneath. It's a moving van but still could have been cleaner. Was asked by employee when returning how was the van? Told him what I am leaving as comment and shrugged it off and told me to leave the keys inside. Not sure why he even asked. Oh well.

Nathan V. 
Clasificación:
3.0

The UHaul online check in and return is tedious, frustrating, and time consuming.

Carrie K. 
Clasificación:
5.0

nothing

Robert E. 
Clasificación:
4.0

The uhaul that I rented was very helpful. It did it's job for what I needed it for. The workers that helped me was very helpful and nice.

Kimberly F. 
Clasificación:
5.0

The attendant was very helpful and pleasant. It took only a couple minutes to complete the process.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara S. 
Clasificación:
1.0

I was told to use uhaul.com to return the trailer after hours or else I'd be charged a penalty. Uhaul.com would not let me "share my location". The web site ODES NOT WORK! I spent 90 minutes in the dealer parking lot (10:30 pm - Midnight) and never got confirmation that I was cleared. I was told I had to call the dealer Saturday morning to confirm the trailer had been returned. After multiple attempts to call, the dealer never answered), I had to call customer service. I was told they couldn't get the dealer to answer wither. I spent over 2 hours Saturday trying to sort this out. I was told the dealer was instructed to call me. The dealer never called. I hate uhaul!

Jonathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
2.0

We were never notified that our original order of a 26' truck located in Reedsville U-Haul was switched to a 20' truck in State College. This added 80+ miles to our mileage for the day. While the manager felt that moving the mileage to the weekday rate of $0.79 was a suffice credit, out overall bill was STILL over what they initially pulled from our account. $120 was the initial estimate and then we were charged $131-135. The U-Haul in Reedsville told us that the U-Haul system reported we were contacted earlier in the week about the change but we were not, we would've never agreed to driving 80 miles out of the way, as there is another U-Haul company in Lewistown PA that is about 1 mile from our new property. In the midst of this mess we had two movers waiting on the clock for an additional 1.5 hours of locating our truck in State College and picking it up there which WE HAD TO PAY FOR. So in all U-Haul cost us far over $300 more for our move yesterday than it should've cost. As most people are, we are on a budget and moving ng is expensive. We were given no choice and very little recourse other than accepting the truck in State College and paying for this inconvenience that your company caused us. When we asked why we actually had not received a phone call earlier in the week, a representative in State College said, "we've been busy, this is a busy time". Well we are also busy too and we feel absolutely robbed by U-Haul for this move. I am considering contacting the BBB as the cost we incurred were so high for someone else's mistake. Unacceptable!

JAMES P. 
Clasificación:
1.0

Our Uboxes arrived late at every junction. The boxes were not ready when the movers arrived to pick them up at the scheduled time. Then, the correct boxes were not shipped, leaving me still, 2 weeks after moving in, without 1/3 of my belongings, included if my mattress. Getting ahold of state college uhaul to fix this issue was impossible. After 20+ hours on hold and talking to uhaul customer support, I finally had to send someone who was in State College to go to the physical store to actually get the ball moving on this. The Manager still communicates only through the person I sent, not me, dispute being given my cell number. After all of this, Uhaul has attempted to charge me several times for their mistake. To say I'm never using uhaul service again is an understatement.

Emma S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Azhar A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL B. 
Clasificación:
5.0

Truck was practically brand new - had about 6000 miles. Service was fast and efficient.

Larry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent B. 
Clasificación:
4.0

Remove cleaning fee if it is just unfolded blankets

H G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald G. 
Clasificación:
3.0

I don't see why I should be charged an EXTRA $20 just to drop off the rental truck and put the key in the lock box. I got charged the extra $20 because I didn't use the app. NO OTHER VEHICLE RENTAL COMPANIES DO THIS, NONE OF THEM CHARGE EXTRA TO DROP OFF THE VEHICLE AFTER HOURS!!

DIETRICHC K. 
Clasificación:
5.0

Benner pike is awesome. The entire staff. Tanner you the real mvp😜

Cory B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zhongyan H. 
Clasificación:
5.0

The people were all very helpful with checking in the truck. It was a very smooth turn in.

Zachary F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

Unit was OUT OF GAS statement said 1/8 tank but the fuel warning light was on! I lost money on the fuel

Jeffrey W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug S. 
Clasificación:
5.0

You may want to check the alignment. Steering wheel tilted to the left.

Alissa J. 
Clasificación:
1.0

El cliente no dejó un comentario.

ELISAANNE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Theresa S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leonard J. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEIL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAIN M. 
Clasificación:
1.0

When dropping off my truck, the personnel had me start the vehicle for them in order to check to see if it runs... even though they watched me drive onto the property. Then they had me activate the turn signals, reverse lights, provide them with mileage, asked me to tell them if it was clean.... Isn't that their job? To check the vehicle upon turn in? I have dropped off a rental at this location in the past and did not have these issues.

Bryan P. 
Clasificación:
5.0

Very quick drop off- just what I needed.

Roy D. 
Clasificación:
5.0

Not a thing

Ronald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark D. 
Clasificación:
5.0

they did a great job

ANTHONY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

I love this location. Employees are nice and friendly. They explained everything to me prior to pick up the truck. North Atherton location is way closer to me than this one but I prefer here because of the friendliness of employees.

EROL A. 
Clasificación:
5.0

This place was quick and efficient. Highly recommend this location.

DAVID R. 
Clasificación:
4.0

Again very helpful

Beth L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle P. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRED P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDCURWOOD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter T. 
Clasificación:
4.0

Quick return from friendly employee.

BRETA I. 
Clasificación:
5.0

Extremely satisfied. We needed the truck for a move in Jersey Shore Pa, but was disappointed when we looked and saw the Jersey Shore rental was closed on Sundays. We were so glad that this office was open and had the truck we needed. Only complaint was from my grandson as the BIG truck didn't have a kids car seat...LOL

Lisa E. 
Clasificación:
5.0

The gentlemen at this location went above and beyond when my daughter left her favorite mask (that she has to wear 10 hours a day at work) in the truck. She returned to the location to look through the trash (she was that desperate!), the gentlemen in the store helped her find it...it had fallen beside the seat and was still in the truck! She was beyond thrilled and we are so thankful for their helpfulness!

Sara S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Savannah A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth H. 
Clasificación:
5.0

Easy as pie.

Philip J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
No se han enviado comentarios para esta ubicación.

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