Customer Reviews for U-Haul of St Paul

9,863 reviews

883 University Ave   Saint Paul, MN 55104
(Located at the corner of University Ave and Victoria St)

(651) 227-9509

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(651) 227-9509

883 University Ave
Saint Paul, MN 55104
(Located at the corner of University Ave and Victoria St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Even though the pickup process was a bit clunky and the loading area not as convenient as it could've been, the staff were extremely friendly and helpful both during my pickup and return process.

Lee H. 
Clasificación:
5.0

Nothing thanks

REGINALD W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

Extraordinario servicio al cliente

Howard T. 
Clasificación:
5.0

Excellent person to help connect the trailer

JOEL H. 
Clasificación:
5.0

Very pleased with the overall service Courteous and efficient!

RONALD P. 
Clasificación:
5.0

The staff were excellent - the group of women there run a tip-top operation and should be commended for their work, skill, and great customer relations!

PETER Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD H. 
Clasificación:
4.0

Maddy was personable, efficient and fast. The whole process took just minutes and i was on my way.

DONALD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeanna O. 
Clasificación:
5.0

El cliente no dejó un comentario.

WYNETTE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KOURTNEY S. 
Clasificación:
1.0

You ran the wiring for my trailer hitch over the rear axle. The axle is rubbing into the wire and wearing it away, and will eventually short out. This is a safety hazard.

Nick V. 
Clasificación:
4.0

El cliente no dejó un comentario.

scott S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vincent R. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRENDA C. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHAUNA M. 
Clasificación:
5.0

Please make it abundantly clear to guests that an allotted rental time is strict. I should have asked for a full 24 hours if the price was going to be the same as the six hours of my initial guess. Instead I got charged extra, because I had issues during my move that caused me to return the vehicle outside of my initial guess and after hours. It was a nominal cost, but it was still a bother to have to pay more when I could have avoided that by padding my time.

Gregory S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW S. 
Clasificación:
4.0

Staff was very professional and friendly. We were in and out with our rental in mere minutes. Total came out exactly what was quoted which was a very reasonable price.

MARTHA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory F. 
Clasificación:
5.0

I don't know but you do great job

Marya A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie P. 
Clasificación:
5.0

The gentleman that checked us in/out was very friendly, explained the contract, was easy to work with. We ran into a snag about a week prior to our reservation when I received a call while on vacation in Yellowstone that UHaul was not going to honor our 2-day reservation I made Aug. 4. The first I was contacted about our reservation was Aug. 24, saying we could only get a truck for 24 hours. That was stressful, but somehow they figured out how to honor our reservation. Everything worked well. Thank you. Susan

Timothy H. 
Clasificación:
4.0

The web application did not work but the staff person was excellent

JOHN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maddie D. 
Clasificación:
5.0

excellent customer service

Lewis T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen B. 
Clasificación:
5.0

Friendly service, went the extra mile when there wasn't a vehicle available. Would recommend to anyone!

Iver H. 
Clasificación:
4.0

Ninguno

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander M. 
Clasificación:
5.0

I was so impressed with your employee Tavion, couldn't believe he was 17, so polished, was very personable and you could tell he takes a lot of pride in his job. They way he greeted us and was so educated on the products and did a great job explaining where to leave vehicle and key upon return. He is a Bright star and you are lucky to have him!

JOEL K. 
Clasificación:
5.0

A person rents an enclosed trailer because they want to keep the load/contents clean and dry. A leaking roof, which I experienced, is a disaster. Also, when you require the use of ALL interior tie-downs, and one is missing, this is also a complete show stopper. So no, I am not at all pleased with my recent rental experience.

KURT M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Alexis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

YASHITA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE S. 
Clasificación:
5.0

The online reservation and check in process is AWESOME. Saves a lot of time and effort at the store especially important during COVID

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bridget F. 
Clasificación:
1.0

I returned the van on time and was given the option of just getting the receipt by email. The next morning, I was woken up at 7 AM by an employee of this U-Haul site who called me and was shrieking at me that I didn't return the van. I informed her that I returned the van and gave her the name of the employee. I had the receipt eailed to me within a few minutes. Never leave without the receipt at this site.

DANIEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTWAN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eman S. 
Clasificación:
4.0

Ninguno

Cheryl P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian N. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS B. 
Clasificación:
3.0

Look like I was double charged

LISA W. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEWART Z. 
Clasificación:
5.0

Simple and quick service

Tanya K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter L. 
Clasificación:
4.0

Quick, efficient, affordable.

Neal B. 
Clasificación:
5.0

Seemed like good people. Even the fellow who checked me BACK IN when I returned the truck was very helpful and enthusiastic about u-haul. Great service.

Alan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken S. 
Clasificación:
5.0

Initially received a call stating the vehicle wasn't available at scheduled pick-up time. We were very concerned as we had specific time constraints. Employee at the location was very helpful and assured that if another truck became available it would be made available to us. As promised, a truck became available and we were able to pick up within a half hour of our originally scheduled time. We were very pleased with this level of customer service.

KEVIN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL S. 
Clasificación:
3.0

The staff was great but it seemed like there were not enough people working. The wait time was around 45 minutes and that time cut in to the 6 hours I reserved the truck for.

Matthew N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAGOS T. 
Clasificación:
5.0

The two gentlemen that checked me in were quick and easy to work with. Definitely my best experience with Uhaul so far.

Aaron C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sydney R. 
Clasificación:
5.0

Very impressed by ease of transaction, and helpfulness of all your employees.

Ann T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melita E. 
Clasificación:
5.0

Your staff here is awesome. They work hard and are pleasant at 7a and 7p. Really appreciate the great service.

SAMUEL S. 
Clasificación:
2.0

This location is poorly staffed, disorganized, and not well managed. The service staff there are doing their best, but they are understaffed and poorly trained and supervised. I won't be using this location again.

Robert C. 
Clasificación:
5.0

Notify someone when you change the location of the pick up place especially when that pick up place is over 100 miles away from the original pick up location. I reserved my trailer 2 months in advance and it was literally for nothing because at 4pm the day before my rental is when I found out about the change of location and we had to scramble to figure something else out.

Almira K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KORKY W. 
Clasificación:
5.0

Everything was very good

Jonathan S. 
Clasificación:
3.0

El cliente no dejó un comentario.

OUDOMSACK P. 
Clasificación:
3.0

Charge same fee as the first day of rental for each additional day. less price gouging. less expensive boxes. They're just cardboard.

ISLA M. 
Clasificación:
4.0

The young man who checked me out and hooked up my rental trailer was outstanding. Helpful, courteous and knowledgeable. Great job.

CHRISTOPHER T. 
Clasificación:
3.0

The positive experience here was the General Manager's speed and knowledge at pick-up. VERY fast, friendly, and efficient...she was the best ever. However, the downside was the location for me (I live in Eagan) which was switched by Uhaul from my 1st choice in Inver Grove Heights...lots of traffic and a challenge to find.

KENT O. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

The gentleman at the front desk (I think it was Taivion, but I'm unsure of the spelling) was absolutely awesome. He managed the front store perfectly. He knew everything about what I was renting, and hooked up the trailer for me without even asking. I've been going to this location for years, and he's among the best.

TIMOTHY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don B. 
Clasificación:
4.0

Inspect tires on trailers before sending them out with a tire in horrible condition.

Mike L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TEDD E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIM A. 
Clasificación:
5.0

Nothing, everything was professional and easy. We shall return. Thank you Maddie!

Brad B. 
Clasificación:
5.0

The service provider at the front desk and at the yard work were very helpful and very professional loved working with them

WILLIAM O. 
Clasificación:
5.0

Make the drop off process more explicit, I thought I had to wait in line to settle up and drop off the car but in reality I just had to hand the keys to someone

CALVIN O. 
Clasificación:
5.0

I've rented here twice in the past month. The staff is really great. Super-friendly, hard working, and pleasant. Both times I've picked up as the store has opened and dropped off late in the day, and the crew is great to work with regardless of the time.

samuel S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHANIEL G. 
Clasificación:
1.0

Better communication

Kierah M. 
Clasificación:
5.0

I didn't catch her name but the blonde girl at the front desk checking everyone in was excellent! She was efficient and organized and so good at her job! She made the process of getting a truck stress free!

Chelsea M. 
Clasificación:
5.0

Communication, it shut down three times, had our wrong name, the Ubox was delivered on time, and nothing was broken, hurray for the drivers and their helpers.

Patsy W. 
Clasificación:
5.0

The man who checked in the truck was very courteous and friendly even with the line of returns on a hot day.

CHRISTOPHER MICH P. 
Clasificación:
4.0

The truck was dirty, inside and out. This is disturbing because we are in a pandemic and it's a shared resource. Also, the app has gotten stuck every single time I've tried to use it; I do not recommend the app. The person inside the building was helpful.

Carolyn L. 
Clasificación:
5.0

Evan provided a great pick up service and helped trouble shoot some trailer light issues that lead back to my car's connector.

LISA F. 
No se han enviado comentarios para esta ubicación.

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