I was charged extra fees. Now no ones answering the phone. Terrible customer service.Gerald D.
Customer Reviews for U-Haul of St Paul
Saint Paul, MN 55104
(Located at the corner of University Ave and Victoria St)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Propane pay at pump
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly, helpful and efficient staff!Deborah T.
Customer did not leave a comment.MULUNESH F.
Customer did not leave a comment.Don S.
Customer did not leave a comment.ALEXA T.
Nothing, everything went well.Dawn S.
I opened the sliding door for the 10ft bed, and it was full of leaves and dirt. Had to sweep - wasn't really a big issue. Customer service and organization of the workplace was great.Lexy M.
Customer did not leave a comment.YOLANDA M.
Customer did not leave a comment.MICHELLE L.
Customer did not leave a comment.KHALID K.
Customer did not leave a comment.ROBLEY E.
Customer did not leave a comment.HOYT H.
Customer did not leave a comment.VICKIE F.
Customer did not leave a comment.Susan J.
Customer did not leave a comment.ELIZABETH ANNE W.
I brought the truck back with the exact same amount of fuel as when I left and the very rude gentleman insisted that I get charged for fuel which I feel was very unfairTHAD P.
Although I have a good review for what was asked above have to say though, scheduling uhaul service is a bit confusing, and there changes of locations originally scheduled that happens on the uhaul side without first checking with is customers.CELSO S.
Customer did not leave a comment.Anthony M.
Customer did not leave a comment.STEPHEN F.
Fast and friendly staff. Thank you!ANN E.
Customer did not leave a comment.DALE G.
Thank you. For your servicesALI J.
I had a great experience both when talking to the staff on the phone and when dealing with them in person at the store. My early-morning check-in went super smooth thanks to the young woman running the desk and the young man who helped me disconnect my trailer when I returned it in the evening was super competent, knowledgeable and personable. A very nice experience all around! Well done!!CHARLES D.
Customer did not leave a comment.Antwan G.
Customer did not leave a comment.Elisabeth C.
Customer did not leave a comment.Antwan G.
Customer did not leave a comment.David L.
Customer did not leave a comment.TIMOTHY B.
Customer did not leave a comment.ANUSON Y.
these guys stepped in when the location I had reserved at said to call if I had trouble getting into the lock box...he never answered his phone!!! Put us 1 hr behind for loading with a storm coming in.BRIAN C.
Customer did not leave a comment.DEBORAH M.
I've worked with the two on staff here this morning. They are great.James L.
My drop off time was confirmed by two individuals (including the manager) for a certain time, and yet this location still managed to charge me for an extra day when I turned in my rental. I'm not sure if they charged me to see if I wouldnt follow up and check the receipt? Regardless, it was unethical and will look elsewhere if I need these services in the future.RYAN N.
Customer did not leave a comment.Jeremy W.
It was an easy transaction and help me solve a problem moving some things. For my purpose rit was an excellent solution.Susan O.
Customer did not leave a comment.SAMUEL P.
Both of the employees that I dealt with for the pick up and drop off were great to work with and friendly. Great customer service and had me in and out in no time.JUSTIN H.
Customer did not leave a comment.KEVIN W.
rental of ramp can help to load and unload goods. I wish if you guys can also provide ramps on rentalSaurabh S.
Customer did not leave a comment.ROSA W.
Taivion the sales rep was very helpful in our process and was able to advise us on what we needed for our quick move. He was very efficient in getting the van rented to us. He gave us clear directions on where and how to return the van after hours.ARYA A.
The young man behind the counter is a rockstar. Stopped helping another customer for the very short time he needed to take my keys and initiate the return. The employees at the locations are great. It's the policy makers that should have their throats slit and be left to bleed out.VERNON L.
Customer did not leave a comment.STACEY H.
When I made my reservation, there was NOTHING that told me my truck would not be made available. It wasn't until I called (NOT UHAUL CONTACTING ME) 5 hours before my scheduled pick up that I learned there would be no truck for later that day. It wasn't until I told them I'm pregnant and NEED a moving truck as my help is scheduled to be there at noon, that they finally said they could check another location. I ended up having to drive more than twice as far as the original location for a truck almost half the size of what I reserved. For a $10 difference, I could have saved that in time and mileage by having the actual truck I reserved ahead of time. When I got to the new location, the staff was rude and didn't care at all about what had happened. I also ordered 2 dollies and only got one, so I had to call AGAIN to make sure I wouldn't be billed. Then when I went to return the truck, there was nothing that clearly stated key drop off box, nor did it look like the picture on the app. I tried knocking on the door for help (I saw 2 people about 15 ft away who just looked my way and ignored me) and had to circle the building a few times before I found a tiny slot in a garage door that said key drop off in small writing. Then as I was driving away, one of the 2 men who ignored me came outside to smoke a cigarette and started asking my boyfriend what he was looking at and flicked him off. This entire experience was terrible and I will NEVER use or recommend Uhaul again!!!!PATRICIA S.
Customer did not leave a comment.Christine K.
Customer did not leave a comment.Joseph F.
I was pleased. Had a very good experience.James S.
I would like to say that the gentleman who helped could not have not done any better . He was very knowledgeable and very pleasant . He helped me estimate which plan would be the most cost efficient and helped me with the app . In this time of worker shortage he should be recognized as good employee at the earliest convenience . His name was Taivion SmithsonJohn L.
The staff was very helpful and courteous.Daron H.
Customer did not leave a comment.DREW M.
Customer did not leave a comment.OSWALD D.
Customer did not leave a comment.Tiffany H.
Customer did not leave a comment.Linda M.
After a 15 minute wait, then having to upload my drivers license again. I was given a key and told to go find my truck. After wandering the lot for 10 minutes, I finally see the truck, it was boxed in and in the back of all the other trucks. So I have to go back and get someone to help. I was 45 minutes late to start my move. Upon returning my rental. I did self check out and that was easy, except when told to drop the key in the drop box, it was no where to be found. I searched all around the building for 10 minutes and there's no place it could have been without seeing it. I'm extremely frustrated with your company and will never use your service again you just waste my timeJOSHUA M.
The logistics for returning a rental u haul were terrible; otherwise, everything else was great!CODY R.
The installer was awesome!charlie V.
Customer did not leave a comment.Salessa E.
I put a card down to reserve my spot and they can't charge that to pay? I had to put it on a different card because my first card wasn't with me. The lock on the back of my truck had been sheered open when I got it.SVEINN J.
Customer did not leave a comment.EMMANUEL M.
Customer did not leave a comment.JEFFERY M.
Customer did not leave a comment.ANDRE R.
Customer did not leave a comment.STEVEN E.
Customer did not leave a comment.DAVID S.
I had a super bad encounter at the white bear ave maplewood location, and I was very tempted to NEVER use UHAUL ever again, then I was referred to the university ave location, and the service, friendliness. and attitude was unbelievable, I was greeted With a smile, and empathy from what I had just experienced from the other location was so much that I left there smiling, from the counter guy to the worker I believe was Taveon (?), I will always go to that location even though it is really far from my house. Those guys who worked yesterday went above and beyond to make sure I was well taken care of, these two guys should receive a GREAT BIG PAT ON THE BACK, these two gentlemen represented UHAUL, like they were one of the owners of the company, they were very cheerful and polite. WAY TO GO!!!Donald S.
Customer did not leave a comment.JEREMY T.
It was greatCalvin S.
Customer did not leave a comment.CHARLES S.
Customer did not leave a comment.Scott F.
Customer did not leave a comment.Tim S.
Customer did not leave a comment.Matthew S.
The customer service guy was very rude hard talking I have been customer service for a while I have never seen someone like him.MURSAL I.
Do not change a thing Maggie was polite , respectful and very knowledgeableJEROME R.
Great service from the entire staff from the time I stepped into the store through when I dropped off the keys to the vehicle when I was done.David D.
Customer did not leave a comment.SON H.
Customer did not leave a comment.Sneha N.
Customer did not leave a comment.Keith M.
Wasn't clear what to do at drop off but it was easy enough to figure out. Easy pick up and drop off overall. Highly recommendDavid B.
Customer did not leave a comment.John P.
Front desk workers were awesome to work with! Loved driving the new Chevrolet truck! It was perfect for my quick mattress and other junk dump.HAYDEN B.
it was a smooth rideTeresa B.
Customer did not leave a comment.Sarah C.
Customer did not leave a comment.Yohannes T.
Customer did not leave a comment.Leslie E.
Customer did not leave a comment.ZAIJUN N.
Make sure there are locks on the 10 ft truck - our door opened unexpectedly. We didn't lose anything so all was ok. Mentioned it to manager when we returned and he explained U-Haul was aware and working on this. I would also like to say my experience was excellent all around. Grneral Manager Mattie's intake was friendly and efficient. We really appreciated the flexibility as we not only had to change our pick up date, but extend our return time. Lastly, the ret7rn manager was welcoming, kind and efficient as well. This was truly a cost-effective great experience. I will be back. IdBRENDA S.
Customer did not leave a comment.BARBARA L.
Customer did not leave a comment.DAVID P.
Customer did not leave a comment.DUULA A.
Outside staff can be more courteousADRIAN M.
The manager was extremely knowkedable and friendlyJeff M.
A more friendly desk clerk. Eliminate the need to use the U-haul app to return key after hours; Needed to create an account for that - unnecessary and annoying. Upgrade trucks with Bluetooth radio to allow personal music playing.ANNE L.
Stressing that costumer DO NOT PARK IN THE ENTRY. I'm not sure what would help, because I saw that in the disclaimer on the website when doing drop off. But if there was another way to make it easier it should be explored. I had to navigate around 6 trucks because they were parked up to the street. Other than that, nothing to comment onCLARK R.
Customer did not leave a comment.WILLIAM L.
Customer did not leave a comment.BIANCA J.
Yes, it was clean. However, the truck seemed like it was going to fall apart after I hit 53MPH because it started to shake.SHOUA L.
Customer did not leave a comment.Ryan H.
Customer did not leave a comment.LISA B.
the folks that work there now are quite pleasant and helpful, sometimes even a little funny, which in the current climate is quite refreshing.JORGE J.
The service was simply outstanding !! A high quality Curt hitch was installed perfectly and done ahead of schedule. The staff were professional and friendly. I would recommend this location to anyone.Peter M.
Additional Services at this Location
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Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
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