The biggest problem is they let a truck with a faulty TPMS sensor out on the road. I was not offered another vehicle.
AARON C.Customer Reviews for U-Haul of St Paul
Testimonials From Recent Customers
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The people who work at this location are amazing, and even more so considering how much corporate shit they have to handle. I will never be using U-haul again because of the corporate bullshit you deal out.
SCOTT R.Pickup location was more than 50 miles from our home and the trailer was coated with salt and sludge. My reservation was initially cancelled by a surly phone operator the day before my pickup. I will never recommend U-Haul to anyone looking for a quality rental agency.
LINDA T.The sign for equipment check-in needs to be MUCH BIGGER and in much brighter colors. I returned it at evening when the light was dim, and I completely did not notice the sign directing where to pull up for equipment return.
Vivian W.No power steering in truck. Low on oil so gas burns super fast. Very bad customer service, slow, unresponsive and unprofessional
KENNETH W.It would be helpful if the people behind the desk actually showed me where to find the truck!
PEGGY R.The 6x12 trailer I rented this time running lights did not work. I was pulled over by police twice on my trip to and from IL and was able to talk my way out of a ticket but it made the trip stressful and dangerous!
Galen M.Very good.
XAY Y.They charged me 40$ for gas, in spite of me filling it to the 1/4 tank which was how it was given before renting the truck. This is worst experience. I will avoid Uhaul at all cost. Horrible! Worst!!
GOUTHAM NEELAMBA K.None. I had a great experience
Rob E.Anthony was amazing, he handled so many things at one time and performed professionally and calmly helping customers while training in new staff. He's a definite asset to the company!
Galen M.Just keep the good work going! I rate you guys bestðŸ'
Adedayo A.Jeff and William were great. They had a great attitude, they helped me get the right trailer for my needs and we're both very helpful. I would defiantly recommend this Uhaul store and I will rent from them next time I need a Uhaul!
JOHN B.This is the second rental experience from this location. Both times William took care of my rental. He is an exceptional agent! Engaging, cordial, anticipating my needs with clarity and personable direction. I will always return to this location whenever I have moving and truck rental needs.
RAVELLE T.The woman who assisted me was incredibly rude. She made snide remarks when talking about the costs, and then she proceeded to chat with coworkers while helping me, and finally ended it by telling me I can “check my bank statement†when I asked for a receipt. The truck she gave us was basically empty of gas, and she told us to walk out there and find it. We got out there and it wasn't where she said it was so we were wandering around in the 0 degree weather trying to match it. Luckily a male employee with glasses came to help us and was much more kind, helpful, and professional. There was snow still on the truck so we had to wait for that to be cleared off as well. Overall, I was just very surprised at how a usually seemingly seamless process was stressful and tense.
DALE K.Very helpful and welcoming. The best uhaul experience ever.
Partick H.Keep up the good work
HARVEY E.Friendly staff, showroom well kept up. Questions easily answered. Easy return. Efficient friendly service.
HOLLY S.Tell the guy who was working when I picked up the truck to chill out. He was absolutely an asshole. The boys working when I dropped off were super helpful.
Andrew F.It is good and excellent service
IBRAHIM M.Nothing. The Pierson in charge of the facility was very courteous and knowledgeable. He eased my concerns about my rental and was very helpful. He is an asset to your company.
WILLIAM G.Great help
MAHAMUD I.Only problem that I had was when I open up the truck it wasn't cleaned out like it's shut up but other than that everything else was fine the young lady that works at there she was very friendly very patient when I had issues with my credit card but that's all that I seen other than that
DEWANDA H.Staff have to do inspection of the vehicle before and after use. Charges should be based on mileages and not on estimates
FRANCOIS M.Nice job by the staff - I appreciate their efforts on the day after Christmas. Rental was smooth and available. Web reservation went well and was fairly easy to do. I will use U Haul in the future for quick rentals to get moving jobs done.
GREGORY J.Very friendly and easy to work with
greg J.The young man who helped me with the pickup was excellent
ARI P.what's the fuck?! so this shit was just rented out in my name and they were allowed to take it
DEREK F.Thank you for your service!
CHRISTOPHER G.Very good experience.
Robert L.Everything was great and smooth!
Sheila S.The young man who checked me in for drop off was also outstanding
Darren M.The staff at this location is top notch. They went out of their way to make sure I got the right trailer and guided me through. Thank you!!!
PETER R.That was the most rude and threatening clerk I have ever dealt with at any business. He first started yelling at me because I was 1 1/2hrs after my pick up time. I said sorry I thought it was like renting a car, he rudely said 'No! its just like any other appointment, you show up on time!" Then as he yelling at employees loudly and swearing to himself for all to hear. Once he got back to me he continued with the "yeah buddy that would be a great business plan for us to rent out vehicles and not have people show up on time!" I kinda said again, "sorry, I thought it was like a car rental" He then threateningly yell 'What did you just say to me!" like he wanted to fight or something. I said "I thought it was like a rental car company" At this point every customer and worker is on edge. That guy needs some vacation time or therapy. Totally unacceptable.
ZACHARY K.Windshield wipers did not work. Ever increasing dependency on customer doing this and that on smartphones is beginning to really irritate me.
HANS M.Late on a Sunday afternoon shift, it was cold, but the guys were happy and helpful, and very well prepared. ¡Gracias!
DOUGLAS A.I drove this truck 21 miles, I added 4.5 gallons of gas right before I dropped it off, figured it got around 5 miles per gallon, and I still got charged for 2 more gallons of gas for $11. I returned it at the exact level the gas was at, and had no idea this small truck only got 3 miles per gallon I guess since that's what I was charged for. I don't agree with the extra charge and should have taken pictures of that.
SCOTT L.Had open trailer in size needed, whereas other U-Haul locations had none. Pre-registration, pick-up and drop off all highly digitized, making the process quick. Very reasonable prices. Staff at pick up and drop off very friendly and helpful, even while working with multiple customers.
JAMES G.Personnel were very helpful even though they were busy
LYNETTE V.Nothing to improve on just wanted to give a kudos to Anthony Duke. He was awesome and very accommodating to my situation. He allowed me to change my schedule when busy and short notice
SEBASTIAN W.Anthony is AMAZING
TONI W.Extraordinario servicio al cliente
ALYSSON M.Service was excellent
VICTOR M.The staff was so very helpful. I would so recommend anyone to go there.
DANIEL F.Stop charging ppl extra for gas. I took pictures before removing the truck..and to change me $30.00 to feel up when I already put the gas back where it was is sad...am calling your corporate office.
QUINCY W.Lock provided on rollup door is a nice touch but mechanism was frozen. Couldn't turn key. Otherwise vehicle was well maintained and extremely useful for my needs.
DAVID D.The new manager was awesome!
MARK K.Staff outstanding. Very helpful. From Jeremy on the phone to Domica (spelling?) who checked us out, to Cory who checked us back in. Thank you so much! Excellent!
AMANDA C.Check out could have been more thorough. None of the steps listed on the website were done. They also did not have all the items I reserved. Also it was the third uhaul I had to go to, to find an available trailer, which I reserved weeks ago. 2 hours of driving to get the reserved trailer. Original location was 5 min from my house. Then 45 min drive, etc etc. it was really looking like I was not going to get the trailer at all.
David W.Dudes, your reservation system is Byzantine. Reserve equipment at one location that is walking distance to my home and the system decides after reservation is confirmed that I'm going to pick up equipment at another place a mile away. I spend a bunch of time talking to a dude who sez I cannot rent a 10-foot truck at this new location. He signs me up for 15 feet. We arrive at 833 University Ave and walk past a long line of 10-foot trucks and, like, no 15s? Nice young woman inside cheerfully releases the 10-footer for my use. Later a nice man calls asking whether I still want the 15 footer. He listens to my sad tale and promises to cancel the 15-footer reservation. As I went about a less than successful day moving things and trying to find used appliances I became aware of a slamming sound in the back. Upon discovering the rear door was not secured I made a serious effort at getting the hook to engage to no good end. I returned the vehicle before closing time and was met by a nice young man who already knew about the non-locking rear door. Next day my receipt came through and there I found a $20 service fee for after-hours return.
PATRICK DAVID S.I was charged extra fees. Now no ones answering the phone. Terrible customer service.
Gerald D.Friendly, helpful and efficient staff!
Deborah T.Nothing, everything went well.
Dawn S.I opened the sliding door for the 10ft bed, and it was full of leaves and dirt. Had to sweep - wasn't really a big issue. Customer service and organization of the workplace was great.
Lexy M.I brought the truck back with the exact same amount of fuel as when I left and the very rude gentleman insisted that I get charged for fuel which I feel was very unfair
THAD P.Although I have a good review for what was asked above have to say though, scheduling uhaul service is a bit confusing, and there changes of locations originally scheduled that happens on the uhaul side without first checking with is customers.
CELSO S.Fast and friendly staff. Thank you!
ANN E.