Customer Reviews for U-Haul of Southside Plaza

1,987 comentarios

500 E Belt Blvd   Richmond, VA 23224
(North of Hull St at Hull St and Belt Blvd)

(804) 231-9173

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(804) 231-9173

500 E Belt Blvd
Richmond, VA 23224
(North of Hull St at Hull St and Belt Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everything was great! I can't think of anything right now that could be improved upon.

Stephen Z. 
Clasificación:
5.0

Two ladies (one was named Kira P.) helped me return trailer - they were wonderful!

steve V. 
Clasificación:
1.0

El cliente no dejó un comentario.

Eduardo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIAM K. 
Clasificación:
5.0

Super nice and helpful folks working there.

William K. 
Clasificación:
5.0

The lady who checked me when I picked up the truck was very nice. She explained things great. Now the lady who was there when I dropped off the truck, she was a bit interesting. I had to wait cause she was on the phone dealing with a issue but that was not the problem. When she did get off the phone, I dont believe she said hello at all. She was just like dropping off… ok u will be emailed a receipt. Ok thanks bye. I did drop the truck off early, so I thought the total would be a little different. But because it was like ok key get out, I didn't get to ask any questions.

Samantha A. 
Clasificación:
3.0

To whom it may Conserve,U should have Senoir Discount.

Margret B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIMONEMONIQUE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

The 2 young ladies that I encountered in the store were extremely tentative, knowledgeable and friendly. Three major keys to outstanding customer service. I would definitely recommend this location to someone else and use them again myself.. Thank you UHaul

David P. 
Clasificación:
5.0

DeNita was absolutely amazing. She gracefully handled some very difficult/rude customers in front of us in line, and did an amazing job taking care of us while handling everything else going on in the store by herself with no other staff on hand. Thanks DeNita!

Carlie H. 
Clasificación:
5.0

They did a great job...wonderful customer service. Place was clean and organized. Lots of choices for inexpensive boxes and supplies.

Dale N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cassandra B. 
Clasificación:
5.0

Fast friendly service

Carla B. 
Clasificación:
5.0

Amazing customer service, please ask for Ms. Doja she will take amazing care of and what ever you made need. Excellent and fast service. Was able to to get what I needed with alot of kindness. I will definitely be coming back and refering to lots of friends!

IRIS JASMIN D. 
Clasificación:
4.0

Have the truck clean, the mileage and the fuel correct and ensure the back of the truck is unlocked. The clerk that checked me out was great and friendly and so was the clerk that checked me in. She came to my truck even though they just closed. I had an issue and she addressed it for me instead of telling me I had to wait for the following day!! Thank you!!

Jiezelle W. 
Clasificación:
5.0

El cliente no dejó un comentario.

COURTNEYDOMINIQU C. 
Clasificación:
4.0

El cliente no dejó un comentario.

aubrey J. 
Clasificación:
5.0

El cliente no dejó un comentario.

courtney B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alina K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jermaine R. 
Clasificación:
5.0

Everything was excellent

Cesar A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rasheed A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joe C. 
Clasificación:
5.0

Hire more people for the weekend

JERMAINEANTHONY R. 
Clasificación:
1.0

Assistant was not helpful at all, had attitude, and tried to charge me $20 for a hook up fee that's supposed to be included, I had to hook the trailer to my own vehicle...I WILL NEVER USE OR DEFINITELY NOT RECOMMEND THIS FACILITY TO ANYONE

DANNYMARQUIS S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tieojay S. 
Clasificación:
3.0

Check in experience was not great - waited in line behind one person for 15+ minutes as they were having technical difficulties and the staff seemed distracted. Also has technical difficulties at drop off due to a “slow computer”. Staff was very kind, however.

Zachary K. 
Clasificación:
1.0

It is almost Criminal for your Company to have anyone drive that Truck But OH I bet its because of the Location Uhaul you know what you are doing and to who your doing it too Thank You

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Denita H. 
Clasificación:
1.0

i waited 40 minutes for them to locate the keys to the truck and clean it. truck was given to me on 1/4 of s tank i took a picture with your stupid app that does not work the agents lied about my deposit so u took majority for fuckin gas that was never in it to began

Everlena G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jermaine R. 
Clasificación:
2.0

Have a better customer service employee. Had to load up myself. Waited on employee. Walked back in he was on his phone. Looked at me and said how can I help you after having me wait 11 minutes. He forgot I was waiting for him. I rent from uhaul all the time and this is not my first encounter where employees don't want to do there job. When does a customer have to load a trailer without anyone properly training them on what to do? Who's at fault the customer or the employee if something happens. Yes there is a video you can watch when you return it but it needs to be mandatory that the equipment is properly connected to the customer vehicle by uhaul employee. This is a ongoing problem that needs to be addressed to mitigate issues in the future.

TAMARKION B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MALCOM F. 
Clasificación:
5.0

The general manager and the associate there that helped me were super friendly, proactive, and helped me through my transaction with ease. As I was having a very stressful day. KUDOS to them Thank you.

charla G. 
Clasificación:
3.0

The gas pedal on the truck we rented was loss. I had to step on the very bottom of the pedal or else it would flip up. The truck rattled very badly. And it made a lot of strange sounds.

Shantyl G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aiyana C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Leonda J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane D. 
Clasificación:
3.0

bigger isle space

tessia D. 
Clasificación:
5.0

Efficient and cheerful employees. Good experience.

GEORGE F. 
Clasificación:
5.0

Trailer had a brake fluid leak

Alejandro A. 
Clasificación:
5.0

Keep the good work up!!

CONNIERENEE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT HENRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZIEARACHANTELL A. 
Clasificación:
3.0

El cliente no dejó un comentario.

TERRANCE JAY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnetta B. 
Clasificación:
1.0

The charges on this account is outrageous please contact me at +18044970817

COURTNEY VALENTI B. 
Clasificación:
5.0

Nothing, Kiara was exceptional that we an asset to the U-Haul brand because of her I would recommend this location to anybody very competent kind patient and believe me she needed to be patient with me. Kudos to Kiara please recognize her for her exemplary service!!

Byron B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAVIER SANTIAGO T. 
Clasificación:
4.0

El cliente no dejó un comentario.

KELLYLAMAR H. 
Clasificación:
3.0

El cliente no dejó un comentario.

SEBASTIAN ALEXAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHERINE ANN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLEY BRITTANY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zaneta B. 
Clasificación:
5.0

Continue with the good Job Thanks

REY ANTONY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK LEE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVLEENA SHENESE W. 
Clasificación:
1.0

Charged me for gas when I refueled before returning

SHANNON DAWN H. 
Clasificación:
1.0

Did not have my truck that I reserved so had to get a smaller one which cost me more money in mileage had to make several trips

SAMANTHA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANICE N J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA MARIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NASTARSIAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DERON VERNILL M. 
Clasificación:
3.0

So I put down $92, where did that ho because I see they charge me $101….

NYTASHASHERRE' C. 
Clasificación:
5.0

I love the south side location the employees are wonderful and well

CHARLEAN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES WILLIAM G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Darla K. 
Clasificación:
1.0

The pickup and drop off process was so painful; I really hope I don't have to rent a uhaul again but if I do it won't be here

TAYLOR Z. 
Clasificación:
3.0

Very friendly and efficient staff. Trucks are well maintained and very clean.

DAVE PLANCK H. 
Clasificación:
5.0

Exceedingly helpful and kind!

MICHAEL H. 
Clasificación:
5.0

Staff was quit knowledgeable about their product, had me in and out quickly, no long lines

JEROME SIMON E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES ANTIONE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELAT B. 
Clasificación:
5.0

Super quick. Super easy. Super helpful. These guys made a stressful move a smooth as butter.

Jeremiah R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR FRANK J. 
Clasificación:
5.0

I rented a car trailer and was very pleased. I will definitely be renting more U-Haul equipment in the future.

ROBERT EDWARD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR FRANK J. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAMIYA JADAI N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas S. 
Clasificación:
2.0

Vehicle was not ready until 45 minutes after the scheduled pickup time. Service was rude and condescending as well.

Morgan J. 
Clasificación:
1.0

My bill wasn't clear, I feel as if I was over charged.

SYED ARSAL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEROME SIMON E. 
Clasificación:
5.0

I always go to this location and everyone there are so wonderful

CHARLEAN ANNETTE G. 
Clasificación:
4.0

i don't understand why a hundred dollars was taken from the card.could someone please explain this to me cause i don't understand. thank you.

KEITH ALLEN E. 
Clasificación:
3.0

I had a 10am reservation and when I arrived to check in, the truck was not ready. I had to wait 30 mins for the truck to get cleaned out and checked in. Having to wait made me late. Very disappointing. I would suggest to have all trucks and Uhauls cleaned and ready to go prior to someone's reservation because if not, what is the purpose of a reservation.

Janai B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Latosha Y. 
Clasificación:
5.0

If you Local you shouldn't have to pay for mileage.

MELISSA ANN A. 
Clasificación:
5.0

Staff person was great

MATTHEW J G. 
Clasificación:
3.0

More stuff on hand an Saturday mornings.

LARRY G. 
Clasificación:
5.0

Increase the fuel level in the trucks before customers can leave. The fuel level that was in the truck i rented was only 50 miles. So I to buy fuel twice

KHALIL A K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justine O. 
Clasificación:
5.0

Wonderful service.

LARNEIL R M. 
Clasificación:
1.0

The owner called me twice and accused me of stealing his truck, which I had returned the night before while the store was open. I'll never use this uhaul location again. I'll actually go out of my way to rent a truck from a different location.

NICHOLAS COLE G. 
Clasificación:
3.0

Only one associate in store at time of my pickup who was on a very lengthy call with customer. Therefore the skip the line check in did not work. There were 2 people waiting! Finally another associate came in store.

Mamie W. 
No se han enviado comentarios para esta ubicación.

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