Vehicle was not in good condition. Windshield visor broken. Gas tank not full, left rear tire low, engine light on. No radio. Vehicle reservation switched at last mi minute to this location not convenient for me. Not a good experience.Troy F.
Customer Reviews for U-Haul of Southside Plaza
Richmond, VA 23224
(North of Hull St at Hull St and Belt Blvd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Cannot access parking lot from side street. Hard to get into lot when traveling west on Belt Ave especially with trailer.Peter A.
I am in a business that requires frequent rental of a covered 5'x8' trailer; several times, even though I have put in a reservation early for this type of trailer, the reservations have been poorly handled, so that no trailer is available at the rental I site I prefer; I have been sent to other locations, where no record of my rental has been forwarded. When I finally got a trailer, just a few days ago, this same scenario occurred again; I was sent to another location, and they had no record of my rental; in addition, although the representative at that site finally obtained a trailer for me, when I returned to our storage location to load up the trailer, the door to the trailer was pad-locked, so we had to purchase bolt cutters to get into the trailer to load up. Frankly, if there was an alternative to UHaul, I would certainly use it.BENJAMINLEWIS G.
More employees and trucks that doesn't scare the hell out of you too drivevanessa D.
El cliente no dejó un comentario.Kishema G.
It was fast and easy thank youMelissa M.
For someone with an established account and all info entered online, check out takes entirely TOO LONG. It always takes me need a half hour to get my equipment despite all the time I spend entering info online.Alan G.
Everything was great service from beginning to end, The only thing I can think of is maybe lift a boxes or drive the truck or van only joking. Thanks guysJohn W.
Everything was fibeTerrence M.
Personnel was very friendly and helpful.Tracy F.
I didn't get the young black man's name but he was very helpful and pleasant.linda D.
El cliente no dejó un comentario.Eric H.
El cliente no dejó un comentario.sasa E.
El cliente no dejó un comentario.Andrew P.
El cliente no dejó un comentario.Tianna W.
I went there at my pickup time and a sign was on the door stating the employees would be back in 30 mins for lunch. I waited an hour and half with other customers who were angry. I ended up picking my trailer up two hours late. It was the same when I returned it. Sign in the window, I opened the door (manually) and was told by the employee inside that they were on break and couldn't help me. I dropped off the trailer anyways and left.Luke G.
El cliente no dejó un comentario.Dennis O.
DeNita and Kira were the best they went over and beyond with happening me get all my needs metMonica K.
By U-Haul experience was a pretty big problem. First started when I wasn't able to get the trailer where I had ordered it from. And then once trailer was picked up it was a lock on the trailer that we couldn't get off and then when it was returned I was told it wasn't returned and that there was gonna be a problem. It all worked on the end but it was a nightmarewilliam F.
El cliente no dejó un comentario.Lakisha F.
El cliente no dejó un comentario.Stephanie B.
Thank you! To the manager at the Belt Blvd location. She was excellent.Theresa E.
El cliente no dejó un comentario.Antwyne W.
Nothing needs to be changed or improve you have a perfect group of staff working for the companyqunicy P.
El cliente no dejó un comentario.Austin P.
Never even got my van from here. They accidentally gave it to someone with the same last name as me the day before my reservation and then that person drove around with all my information. They sent me to another location and offered me a $3 discount (after an hour of waiting) before that other location gave me a $50 discount.Robert F.
Everything was great! I can't think of anything right now that could be improved upon.Stephen Z.
Two ladies (one was named Kira P.) helped me return trailer - they were wonderful!steve V.
El cliente no dejó un comentario.Eduardo R.
El cliente no dejó un comentario.JULIAM K.
Super nice and helpful folks working there.William K.
The lady who checked me when I picked up the truck was very nice. She explained things great. Now the lady who was there when I dropped off the truck, she was a bit interesting. I had to wait cause she was on the phone dealing with a issue but that was not the problem. When she did get off the phone, I dont believe she said hello at all. She was just like dropping offâ€¦ ok u will be emailed a receipt. Ok thanks bye. I did drop the truck off early, so I thought the total would be a little different. But because it was like ok key get out, I didn't get to ask any questions.Samantha A.
To whom it may Conserve,U should have Senoir Discount.Margret B.
El cliente no dejó un comentario.Andrew B.
El cliente no dejó un comentario.SIMONEMONIQUE B.
El cliente no dejó un comentario.James S.
The 2 young ladies that I encountered in the store were extremely tentative, knowledgeable and friendly. Three major keys to outstanding customer service. I would definitely recommend this location to someone else and use them again myself.. Thank you UHaulDavid P.
DeNita was absolutely amazing. She gracefully handled some very difficult/rude customers in front of us in line, and did an amazing job taking care of us while handling everything else going on in the store by herself with no other staff on hand. Thanks DeNita!Carlie H.
They did a great job...wonderful customer service. Place was clean and organized. Lots of choices for inexpensive boxes and supplies.Dale N.
El cliente no dejó un comentario.Cassandra B.
Fast friendly serviceCarla B.
Amazing customer service, please ask for Ms. Doja she will take amazing care of and what ever you made need. Excellent and fast service. Was able to to get what I needed with alot of kindness. I will definitely be coming back and refering to lots of friends!IRIS JASMIN D.
Have the truck clean, the mileage and the fuel correct and ensure the back of the truck is unlocked. The clerk that checked me out was great and friendly and so was the clerk that checked me in. She came to my truck even though they just closed. I had an issue and she addressed it for me instead of telling me I had to wait for the following day!! Thank you!!Jiezelle W.
El cliente no dejó un comentario.COURTNEYDOMINIQU C.
El cliente no dejó un comentario.aubrey J.
El cliente no dejó un comentario.courtney B.
El cliente no dejó un comentario.Alina K.
El cliente no dejó un comentario.Jermaine R.
Everything was excellentCesar A.
El cliente no dejó un comentario.Rasheed A.
El cliente no dejó un comentario.Joe C.
Hire more people for the weekendJERMAINEANTHONY R.
Assistant was not helpful at all, had attitude, and tried to charge me $20 for a hook up fee that's supposed to be included, I had to hook the trailer to my own vehicle...I WILL NEVER USE OR DEFINITELY NOT RECOMMEND THIS FACILITY TO ANYONEDANNYMARQUIS S.
El cliente no dejó un comentario.Tieojay S.
Check in experience was not great - waited in line behind one person for 15+ minutes as they were having technical difficulties and the staff seemed distracted. Also has technical difficulties at drop off due to a â€œslow computerâ€. Staff was very kind, however.Zachary K.
It is almost Criminal for your Company to have anyone drive that Truck But OH I bet its because of the Location Uhaul you know what you are doing and to who your doing it too Thank YouMichael M.
El cliente no dejó un comentario.Denita H.
i waited 40 minutes for them to locate the keys to the truck and clean it. truck was given to me on 1/4 of s tank i took a picture with your stupid app that does not work the agents lied about my deposit so u took majority for fuckin gas that was never in it to beganEverlena G.
El cliente no dejó un comentario.Jermaine R.
Have a better customer service employee. Had to load up myself. Waited on employee. Walked back in he was on his phone. Looked at me and said how can I help you after having me wait 11 minutes. He forgot I was waiting for him. I rent from uhaul all the time and this is not my first encounter where employees don't want to do there job. When does a customer have to load a trailer without anyone properly training them on what to do? Who's at fault the customer or the employee if something happens. Yes there is a video you can watch when you return it but it needs to be mandatory that the equipment is properly connected to the customer vehicle by uhaul employee. This is a ongoing problem that needs to be addressed to mitigate issues in the future.TAMARKION B.
El cliente no dejó un comentario.MALCOM F.
The general manager and the associate there that helped me were super friendly, proactive, and helped me through my transaction with ease. As I was having a very stressful day. KUDOS to them Thank you.charla G.
The gas pedal on the truck we rented was loss. I had to step on the very bottom of the pedal or else it would flip up. The truck rattled very badly. And it made a lot of strange sounds.Shantyl G.
El cliente no dejó un comentario.Aiyana C.
El cliente no dejó un comentario.Leonda J.
El cliente no dejó un comentario.Diane D.
bigger isle spacetessia D.
Efficient and cheerful employees. Good experience.GEORGE F.
Trailer had a brake fluid leakAlejandro A.
Keep the good work up!!CONNIERENEE P.
El cliente no dejó un comentario.ROBERT HENRY M.
El cliente no dejó un comentario.ZIEARACHANTELL A.
El cliente no dejó un comentario.TERRANCE JAY N.
El cliente no dejó un comentario.Ronnetta B.
The charges on this account is outrageous please contact me at +18044970817COURTNEY VALENTI B.
Nothing, Kiara was exceptional that we an asset to the U-Haul brand because of her I would recommend this location to anybody very competent kind patient and believe me she needed to be patient with me. Kudos to Kiara please recognize her for her exemplary service!!Byron B.
El cliente no dejó un comentario.JAVIER SANTIAGO T.
El cliente no dejó un comentario.KELLYLAMAR H.
El cliente no dejó un comentario.SEBASTIAN ALEXAN P.
El cliente no dejó un comentario.CATHERINE ANN S.
El cliente no dejó un comentario.LESLEY BRITTANY B.
El cliente no dejó un comentario.Zaneta B.
Continue with the good Job ThanksREY ANTONY A.
El cliente no dejó un comentario.Shirley C.
El cliente no dejó un comentario.Jimmy H.
El cliente no dejó un comentario.PATRICK LEE E.
El cliente no dejó un comentario.KEVLEENA SHENESE W.
Charged me for gas when I refueled before returningSHANNON DAWN H.
Did not have my truck that I reserved so had to get a smaller one which cost me more money in mileage had to make several tripsSAMANTHA C.
El cliente no dejó un comentario.SHANICE N J.
El cliente no dejó un comentario.JESSICA MARIE C.
El cliente no dejó un comentario.NASTARSIAN M.
El cliente no dejó un comentario.DERON VERNILL M.
So I put down $92, where did that ho because I see they charge me $101â€¦.NYTASHASHERRE' C.
I love the south side location the employees are wonderful and wellCHARLEAN A.
El cliente no dejó un comentario.CHARLES WILLIAM G.
El cliente no dejó un comentario.Darla K.
The pickup and drop off process was so painful; I really hope I don't have to rent a uhaul again but if I do it won't be hereTAYLOR Z.
Very friendly and efficient staff. Trucks are well maintained and very clean.DAVE PLANCK H.
Exceedingly helpful and kind!MICHAEL H.
Servicios adicionales en esta ubicación
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