Comentarios del cliente para U-Haul of Southside Plaza
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Testimonios de recientes clientes de U-Haul of Southside Plaza
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Derrick A. en
VERY FRIENDLY & RESPONSIVE STAFF.
Tejumade O. en
First of all I had to over fill the tank based on a negligence of the employee by the name of Bree who got the gas mileage wrong I turned the truck in back at a half a tank but the paper said it needed to be right before the full. The paper was wrong and I have a witness to prove it however I had to suffer the consequences of over paying and loosing my deposit because the gas this needs to be taking up with a manager and I will make sure I do what needs to be done so This terrible issue can be resolved I need my money back and what’s left of my deposit terrible customer service this location needs to be throughly looked over based on employees y’all are hiring who aren’t doing their jobs properly
Johnathan T. en
The only thing I would change is the hours of the location
Phil W. en
Less than professional agent in Richmond. Engaged in personal business when I arrived and continued while I was there.
Tomeka T. en
My reservation was all messed up and I had already had movers scheduled. I paid twice online and one of those prices was more than what I was supposed to pay. My dad had to drive all the way here to rent a truck for me. The whole day thrown off and very bad. The first representative I had was very nice and helped as much as she could she had excellent customer service.
Tiarra M. en
Great customer service
Sara R. en
Everyone was super friendly and helpful.
John G. en
Had an issue with the sliding rear door, but, was corrected immediately by staff. No improvement comments at this time.
Kumaraguru L. en
Very good place and helpful people.
craig W. en
people fast, professional, friendly, great to do bus with
Qubilah M. en
I received an email stating, I will be getting a refund check in the mail within a week. It's been two weeks still I have not received my refund.
Roslyn A. en
The sales person was very nice.
Joseph C. en
Nothing staff was friendly and attentive. Very pleased
Jason M. en
The service was awesome. The staff was super friendly and helpful.
Theodore S. en
The manager attempted to "do me a favor" by substituting a different (newer) truck. While this was well-intentioned, it had the effect of making it impossible to return the truck using the online app (since the app expected a different truck), so I needed to take a half day off work to return the truck in the morning. Also, one furniture pad was missing.
Joyce J. en
I would hire more people
Gabriel V. en
Pickup location changed multiple times and required a longer drive than expected. Frustrating
Shelita P. en
The manager Susanne was amazing. Systems were down and she remained calm and collective and made sure our needs were met. Give her a bonus
Henry M. en
Suzanne is terrific.
Samantha P. en
I believe that the woman that took care of me was the manager. She was polite and got me the appropriate size truck needed for the move. I was in and out in 15 minutes tops!
William D. en
The check-in system was having technical issues which made it difficult for your associate and time consuming for both of us. Other than that the people were friendly and helpful.
Stacy D. en
Suzanne was great. Very professional, courteous, and knowledgeable. She handle me and my families move like it was her own as far as safety and convenience. I had no issues, just great service.
James B. en
Check in process took a long time. One representative checking in but also had to go outside to assist hooking up trailer for previous customer plus having to go outside to review contract and truck condition
Trina W. en
Quick, friendly customer service and followable after hours return process. Thank you U-haul.com.
Abigail C. en
Staff was efficient, helpful and very pleasant to deal with.
Gary W. en
This location has exceptional customer service and has a very professional staff. Your site is very clean and well organized. This was a very enjoyable experience. Gary White
Deborah R. en
Got there clerk acted like she didn't know what she was doing .they claim I didn't put right amount back went 29 miles had to pay the 30 dollars for gas rip off
ADNAN Z. en
Good job
Matasha E. en
The customer service representative was so nice and pleasant...
Yolanda B. en
Faster service when returning equipment.
Larry S. en
Be fair!
thomasine R. en
The bold advertised price was 19.99 but by the time everything go added it was 2 1/2 times that amount. I just didnt know how much more to expect. Now that I know I'm good for the next time or to tell others. Overall good encounter.
Lawrence G. en
The customer service experience provided by Suzanne Clark was too notch.
Paul R. en
Staff were helpful but not very efficient. I think the management is new. Our storage unit was locked - it took a while to get it open, because the operator had to come from another UHaul location across the street to unlock our unit. They left, only for us to discover the door was broken and unacceptable. Phone number on the forms given was wrong, so we had to drive across the street and wait for service again. All very frustrating in 93 degree heat! Owner did eventually give a new phone number if any issues arise in future.
Elizabeth J. en
Ms. Susanne was awesome! So helpful! Thank you again!
Adrienne G. en
I opted out of insurance and was charged for it. Please refund my money
Cassandra R. en
Great customer service.
Luiz M. en
This place was excellent, but unfortunately I had to go to three different places to get the pick up truck, in spite of my reservation being confirmed in the preceding two other places. It was very disappointing and time consuming Rgs LM
laura H. en
This was a MESS! We showed up to the location with a 26’ truck and a car trailer. Apparently there is the storage facility on one side of the highway and the office down the street some on the other side of the highway. We had to leave the truck, and cross a 5 lane highway with 2 kids, in an extremely sketchy area, because no one would answer the phone at the other location. There was also a phone number to the GM but she did not answer 3 calls made to her (over 24 hours later and she STILL hasn’t returned my call) We get to the office and the man working was completely rude. We had a 10x20 reserved and he said that he didn’t have any. He said there were some but they had trash in them. So we asked if he had 2 10x10s. He said yes but they weren’t together and he couldn’t guarantee that we would get them both free as we were promised. He brought us to the units, pointed out 2, then left and went back to the office, locking us in the facility. It took 10 mins for him to let us out. He did not do any paperwork, just told us to put our stuff in the units and lock them but he could guarantee that they didn’t get cleared out the next day. He gave us the office clicker to take with us for access, instead of setting up a key. We did not feel comfortable leaving our items in the units after the threat of someone taking our things so we just left the truck locked up. This posed a problem because my husband had to go to work the next day so he would not be able to help me unload the truck. This meant I had to hire movers to help me. I went in the office this morning and Coryn was extremely helpful and apologetic. She was able to clean out a 10x20 in 5 mins so my movers could unload the truck. In the meantime, I called the RM to explain all the issues and asked that we me reimbursed for the movers because we would not have needed them if the employee had done his job. We were offered an extra free month storage, which we won’t need nor do we really have a lot of faith in U-Haul at this point.
sofia K. en
our customer rep was excellent. she went out of her way to make our experience as easy as possible.
Julian J. en
Awesome customer service. The agent that assisted me was very professional, educational and informative. Will recommend anyone to that location and service center. Thank you , I was assured and appreciative. Thank you.
Tyrone C. en
All good
Christian M. en
Friendly staff, can was a little dirty, and alignment was off
RYAN C. en
Store manager was very nice
James F. en
The manager was amazing!!!!!!
david M. en
Limited parking space makes it tricky to drive into and park. But the staff was very professional and helpful.
David M. en
Add staff for a faster checkout and return
Crosby L. en
Messed my whole moving schedule up. Gave me the wrong truck. Told me to wait to switch it out at 7am. And then after waiting over an hour on the phone from 7:30 to 8:30 they told me they weren’t going to switch the truck and to just keep it and use it. I ordered the original pick up at 7:00 pm the day before to get a head start. I could not start loading the van until around 9am the next day because of this. I had to move out at 12pm. The location on belt boulevard seems incredibly understaffed and I know it’s not the workers fault. Management needs to fix this because moving is one of the most stressful and expensive things, and this company is supposed to be there to facilitate it.
Antonia T. en
Staff was helpful and friendly.
Nelson P. en
I wish they had more than one person working so that phone calls could be answered at that location.
REGENIA C. en
Excellent Customer Service from both of the Representatives. We had a great overall experience. Will definitely return to this location.