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DANIEL S.Customer Reviews for U-Haul of Somerdale
Testimonials From Recent Customers
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MICHAEL F.Some employees need more training so the wait on returns do not take so long, other than that the service was great, very polite.
irene J.The rented van was exceptional! Perfect for our needs. The rental experience was a breeze!
MICHAEL S.Rental girl was fantastic, helped me out for the hook up and when I had to return one for the bigger one since I got the wrong type. She's a very good employee.
DAVID N.The manager was super helpful and came right out to help take the equipment off. She's awesome at her job.
Paul C.Good customer service and helped us select the proper equipment for our towing application
Jeffrey B.My truck had a leak and since it rained on the day of my move my contents got wet. They did not even know that the truck leaked.
SAMUEL D.Nice experience. First time rent again. The lady helps nicely explain everything.
CHIRAGKUM P.CHECK IN & OUT WERE REALLY QUCK AND EASY. sTAFF PLEASANT.
Lena T.On hold for 38 minutes to long
ALEK D.Very professional service
JOHN G.The inside of the front window needs to be cleaned.
Perry L.very nice sales person
NATHAN J.Just a little better organization with the online process. My original reservation was changed twice to two different locations and every time I called it seemed like the changes were not updated timely in the system causing me to receive a different answer with each agent that I spoke to but I ended up back at the original location in Somerdale where my original reservation was and then everything was excellent from there. That would be the only improvement is changes in the system to be more accurate and timely. Overall a great experience once I picked up the truck thank you so much!!
kimberly M.The two women that were working were super friendly and professional. Everything was smooth and easy. I even said as i was walking out that it was the easiest thing ive dealt with in awhile haha. Very good staff.
JOSEPH L.Kristi was deluged with customers before the door even opened but handled everyone's needs promptly with her professional abilities and graceful calm demeanor. To improve service I can only think of 1 thing: find someone to help on weekend mornings..
MICHAEL K.I won't hesitate to call you again in the future ! Thanks , Jeff
JEFFREY B.app check in process needs work--- had to go inside- prompts were poor.
JOSEPH F.trailer rental worked without a 'hitch' LOL
RICHARD P.drop off area was on a slant/hill, hard to drop equipment without it rolling away. had to find a trailer stand in the parking lot to be able to drop the trailer.
Shannon V.They one girl with the tape on her hand was very helpful and very awesome to talk with and very cool!
EVAN B.Great guy and great service here.
Kyle A.Waited over an hour for someone to come and open up after 2 phone calls to pick up PRE-CONFIRMED TRUCKS! And the person who came was not even apologetic!
James K.You have improved this location I haven't Pleasant employees working for you one of them in the past was as ignorant as the day is long
MICHAEL M.I forget the young ladies name, however she was a delight and made it very easy going for someone like myself that has an epileptic disorder. Thank You for your warmth and customer service. It's greatly appreciated in a time in our society where socializing with others can be a difficult task. Thank You for making it easy on this Veterans mind on a great Veterans Day! Thank You UHaul for always coming in clutch and with great rates too!
Steven C.Horrible.
KENNETH A.Experience and knowledgeable service
Richard H.Nothing!.
TONYA D.Very good service. Marsha hooked my trailer on and took great care and time to explain everything. I would recommend UHaul rental and moving needs. Thanks.
CARLOS L.scheduled pick-up at Berlin/Cedarbrook location. It was not there ! I had to go to Somerdale. Why didnt someone call about the change? Somerdale called went I pulled up one minute late ! Will not use U Haul again. GM.
GREGORY M.Better than anticipated Very smooth and quick
JOHN C.My experience went very well I came in they took care of it we hooked up the tow dolly went over everything and we were on our way everything went very well for me today
Joseph S.Original drop off location did not work. Busy road full parking lot no way to maneuver trailer for drop off. Alternative location nearby was open. Very helpful lots of room. Personal amable
Laurie A.Great customer service and pleasant staff!
WILLIAM L.They were great & very informative. Very pleasant also. No improvements on my end. Would do business with them in the future (if needed) Thank You.
LINDA R.Great people…
Thomas D.The mileage charge stinks!!
Gary R.I'm very pleased the gal that checked me in when I returned worked my rental numbers for the lowest fair price for my rental period & mileage which made me a very happy camper!
Joseph M.Giovanni is fast, efficient and friendly. Excellent service
Robert K.Great People....
Thomas D.Truck windows were dirty, creating glare from low sun and car headlights. I had to clean the windows inside and out to safely operate the vehicle. Also, it stank from cigarette smell (and the vehicle only had about 5,000 miles on it). Would appreciate next time getting a truck that's a little more ready-to-use.
FRANCIS B.The only thing I would say is that the inside of the vehicle be a little cleaner., but other than that, the staff and service were excellent, fast, efficient, helpful and friendly!
Eric K.My experience sucked. I was scheduled for 9am Friday 510 Heron Dr, Unit 300, Swedesboro, NJ and I got there on time only to be told "Oh you've been moved another location in New Jersey". The 411 White Horse Pike, Somerdale, NJ 08083 was 40 minutes in heavy traffic out of my way in the wrong direction and I had to pry the new location out of the woman who was there. She certainly seemed to me to believe I was a bother to her. You had three days to let me know of the change, no phone, text or email but no nothing. So your location at 510 Heron Dr, Unit 300, Swedesboro, NJ sucked and I blame you U Haul corporate for the total failure in customer service.
DONALD W.Great job Professional and on time.
Frank J.This location always seems to have what I need in stock. The personel were great (as usual). I have rented here for years. It was fairly light today but even during heavy customer traffic times they get the job done. I think it also helps when you are familiar with renting.
Albert C.I tried to use the lo online pickup option. The website wouldn't let me sign in. When I went inside to pick up the truck the regular way there were 5 people in line ahead of me already and the only person working the store was busy have a personal conversation rather than taking care of customers. I need to purchase some items for the move so, I tried to use the Uhaul scan tool to speed up the checkout, but it only recognized the barcode of one of my three items. 35 minutes after I arrived I finally was able to go inspect my truck. The furniture dolly I had arranged for was not in the truck already as the guy at the counter told me it would be. So, I had to go inside again, wait in line again (another 13 minutes) and was finally given the dolly. It took nearly an hour total for me to get thru the pick up process due to no fault of my own. The truck itself was clean, but worn and had the worst ride of any rental truck I've ever driven. I've rented from uhaul in general and this specific location many times and this was by far the worst overall experience I've had.
Scott R.Staff are knowledgeable, friendly and patient
James H.All was good
MARVIN D.Everything went well.
BRIDGET B.So simple! Aaron really took care of me inside and make everything so easy and seamless. What a great experience. Thanks U-Hual!
Brett H.Do not change anything. Perfect transaction.
JOHN L.Exceptional and professional
Charles J.Online check in was too long and cumbersome. Best to go inside the store.
Lisa C.Keep up the good work!!
JAMAL H.Keep up the good work
LUIS G.The truck was clean and the service representative was fine but the rental experience was TERRIBLE. First, my reservation was confirmed for the Deptford NJ store, but then it changed to Somerdale, NJ when I went to do the pickup. Next, I realized I needed to rent a furniture dolly for my move. The rentals were all checked out, so I had to purchase a dolly. This would've been fine, but there was some kind of issue with your payment/ billing system. We attempted to close the checkout for an hour, all while several other customers were able to purchase and return items. My bank put a hold on my card with all the attempted payments, so I had to call my bank and have the card unfrozen. Your representative tried to tell me to go to an ATM to get cash, which seems very unreasonable since the issue was on your end. Finally, the only way were able to close out the rental was to cancel the original request, and do a whole new one. The whole process felt unnecessarily drawn out, and it felt like your representative was putting the onus on me to rectify the situation. I was overall frustrated and I hope to not have to experience something like this again with Uhaul. Thank you.
BRENDAN M.