Attendant was rude, in a hurry, and even let the trailer move backwards hitting the bumper of the truck I had just brought back.Eliseo G.
Customer Reviews for U-Haul of Route 1 Saugus
Saugus, MA 01906
(Rt 1 North)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Joseph T.
The general manager was very very helpful, knew what he was doing, he was the only staff member there and clearly overwhelmed but handled everythingchristiano S.
Trailer was filthy inside and required cleaning before use. Obviously the previous user had moved trash or some other form of debris. The trailer had hundreds of short (2 - 6 inch) pieces of wire, several pieces of what appeared to be electronic parts and dirt.Arthur B.
El cliente no dejó un comentario.Alison S.
El cliente no dejó un comentario.COREY S.
El cliente no dejó un comentario.lenny M.
Very easy to rent from this location. Made my reservations online and I was in and out with my trailer in 15 minutes. The staff was friendly and easy to deal with. Thanks Bob from Boston.Robert S.
El cliente no dejó un comentario.Elizabeth W.
El cliente no dejó un comentario.Ben N.
Very easy dropoff/ less than 30secCharles C.
Employee didn't say a work to us when we pulled in to drop uhaul off. We were confused and just left.Joseph S.
Overcharged and was not able to reach anyone by phone to report itroger E.
El cliente no dejó un comentario.mackenzie R.
El cliente no dejó un comentario.Akshay P.
El cliente no dejó un comentario.Jason P.
Excellent service and manager .He does a great job handling a very busy Uhaul location by himselfethan B.
Does guy are very helpful, excellent costumer service.sopheak C.
El cliente no dejó un comentario.Amber F.
They charged me for items I did not rent and they will not respond to requests to fix it. Warning: this location scams people and takes advantage of them. Avoid at all costsBenjamin L.
The app still needs work.Mark P.
Very satisfied with this location. The Team is very friendly and helpful. Establishment was very clean. Gracias.Cheryl C.
I dropped the truck off the same day, tried to talk with the person working there and was rushed off the property. He just kept saying I was all set, and my receipt would be sent to my email. That was friday evening, it's now Tuesday, and I still haven't received my receipt. I picked up a truck that had NO GAS in it, and was told if I brought it back with 1/4 tank of gas, they would take money off my total bill. I tried to confirm that with the guy, and he just said "I'll take care of everything your all set, u can leave.Kevin S.
El cliente no dejó un comentario.John M.
Lou is a great employee and an asset to your firm. Happy, easy to work with.Sven B.
El cliente no dejó un comentario.James C.
Have someone answer the phoneJeanne S.
Clerk was helpful and funny!Thomas L.
El cliente no dejó un comentario.David C.
Especially with COVID the inside of trucks should be cleaned. The cup holder was so gross and something sticky was in it.George G.
Great Service!Thomas S.
El cliente no dejó un comentario.Marcus D.
Maybe vacuum or clean up the inside of trucks/vans a little as it was a little dirty but otherwise great experience.Deanna S.
El cliente no dejó un comentario.KATHERINE C.
El cliente no dejó un comentario.Walter O.
This facility needs NO improvement. Staff is fantastic, store is clean, plenty of supplies, always have a truck when I need one. Wouldn't think of going anywhere else... Frank VFrank V.
El cliente no dejó un comentario.Michael V.
El cliente no dejó un comentario.richard T.
El cliente no dejó un comentario.Steven E.
The personnel is great! The truck was filthy even though we were told we were getting a clean truck! It was so filthy that my wife and I wiped it down and sprayed it down with lysol and air refreshener spray.James C.
El cliente no dejó un comentario.Dennis T.
I was charged more than what the bill was supposed to be, and it's hard to reach customer service in this locationâ€”66 route 1 In Saugus, MA.Nicholaus M.
El cliente no dejó un comentario.Bekim B.
El cliente no dejó un comentario.Karl P.
El cliente no dejó un comentario.Curtis W.
El cliente no dejó un comentario.Jon F.
The truck had a check engine light and did not run properly. When brought to the attention on the employee before leaving the property, his response was "its just the gas cap youll be fine" I did not feel safe driving the truck and ended up returning it early. It took 45 minutes to even pick up the truck in the first place which delayed my move and the plans I had set up If you would like to hear more about my experience please call meNicholas A.
El cliente no dejó un comentario.Manuel S.
Easy to rent, no hidden fees. I just don't know where to find my receipt because estimate of mileage was given at time of renting.jean L.
Everything related to the rental was excellent. No problems at all.Thomas C.
El cliente no dejó un comentario.Rich T.
El cliente no dejó un comentario.Tim B.
I still haven't received my receipt via email as promised other than that I wouldn't change anythingDonald H.
Customer service was great. Van was very clean and easy to drive. In and out fast.Abdelhamid B.
Everything for the rental experience was excellent. The U-Haul personnel that assisted me were great. The van I used was clean and perfect for the small moving job I needed it for.Tom C.
Very helpful and easy to work with. Thanks guys!katie G.
El cliente no dejó un comentario.Scott L.
Quick and easy drop off, and very helpful getting us backed in and the trailer unhooked.Douglas M.
Improvements no suggestions.everything was fine. I rent there very often and the gentleman that works there is very professional and accommodating..just wish I had his name to pass on to you.rental date 5/11/22@8:00am.Robert J.
El cliente no dejó un comentario.Coleman N.
El cliente no dejó un comentario.PHILLIP H.
Nothing, Never had any issues from this location, Anyone I have dealt with were great and I've done a lot of rental's over the yearsThomas L.
The guy working the place is the best !ANTHONY M.
El cliente no dejó un comentario.Scott D.
Very good serviceâ€¦..thanksGiovanni M.
El cliente no dejó un comentario.Stephen K.
Service was excellent!Jason S.
Agent was extremely helpful and pleasant. Give him a raise!!!!Christopher D.
El cliente no dejó un comentario.Marco S.
El cliente no dejó un comentario.Mike B.
El cliente no dejó un comentario.Sophal P.
Great service, clean and well maintained vehicle and reasonable prices. I think this U Haul did great!Philip K.
El cliente no dejó un comentario.Aj B.
El cliente no dejó un comentario.Arnoldo P.
Manager Bill in Saugus Ma. was a great help setting up motorcycle trailer for me... Profesional a Ace...thanksgary P.
Friendly understanding and helpful Easy in easy outJOE E.
Went online and reserve a bike trailer and when I arrived at the Saugus location I did a little paperwork and was on my way in 15 minutes. This rental could not of gone better. GraciasRobert S.
El cliente no dejó un comentario.Michael E.
Truck was not in a great condition. Location was difficult to find. Customer service was originally lacking but I think the man was just overworked.William K.
El cliente no dejó un comentario.marjorie S.
El cliente no dejó un comentario.Domenic F.
Get other locations on this level of serviceDzevad I.
El cliente no dejó un comentario.Vinnie R.
Lou. was the best thing scincesliced bread can't say enough about himStephen P.
The guy who picked up the truck said very little to us, and there was no communication of if any information was needed from us.Stephanie G.
El cliente no dejó un comentario.Christine R.
I have renting at this location for the past few years. It is the best U Haul facility in the area. Fast, friendly service. I recommend this location to all my friends.Robert K.
El cliente no dejó un comentario.Mike M.
El cliente no dejó un comentario.Frederick R.
Super easy and efficient pickup and drop off. Employee was a pleasure to deal with.Bruce W.
El cliente no dejó un comentario.Troy I.
El cliente no dejó un comentario.Almir S.
El cliente no dejó un comentario.Jim R.
There was no information provided that the price would go from 50 to 80 plus dollars that is not clear there was no discussion of it and that is something that should be told to customers in advance.APRILMARIE K.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.John L.
El cliente no dejó un comentario.Corey S.
El cliente no dejó un comentario.Ralph P.
My van rental went just as planned. This location provides great customer service.I'll be back and will definitely recommend to others. Thanks to Lou for making the process easy.Thomas B.
The gas when I got the truck was at half a tank I hope I don't get changed extra for giving it back how I got it .. other than this greatNacking E.
Servicios adicionales en esta ubicación
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