Customer Reviews for U-Haul of Roseville

4,530 comentarios

31540 Gratiot Ave   Roseville, MI 48066
(Between 13mile & Masonic)

(586) 296-2640

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(586) 296-2640

31540 Gratiot Ave
Roseville, MI 48066
(Between 13mile & Masonic)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Craig S. 
Clasificación:
4.0

Good customer service

Becky J. 
Clasificación:
4.0

To have Moore Equipment available. ?

raleigh S. 
Clasificación:
3.0

Horrible experience from front desk to truck breakdown hours on phone no resolution took 2 days to what should have been 6 hours. Run in with storage mgr. due to transmission fluid all over lot truck did not lock all my things overnight in open lot only to be unloaded into another truck I had to get to be unloaded into storage. Nightmare!!!!

THERESSA P. 
Clasificación:
5.0

When the door on our trailer became stuck before we left the location we were moving from, we called the Roseville/Gratiot location - they dispatched someone in about 40 minutes and fixed the problem immediately. Much appreciated!

Shawna G. 
Clasificación:
5.0

El cliente no dejó un comentario.

david D. 
Clasificación:
5.0

Clerk was very nice and knowledgeable. Answered all of our questions and was so helpful.

nancy W. 
Clasificación:
4.0

I really wish your parking lot was bigger than it is.

Shalanda J. 
Clasificación:
2.0

I never got my final bill after drop off, never got my first copy upon pick up. The head light on the driver side was out, didn't find out till nighttime driving it back to the location.

Tawny W. 
Clasificación:
4.0

Just wanted to let the company know about the young man that helped me upon check out of rental. He was the only one working desk and he was so helpful to the 2 renters ahead of me including the 2 phone calls that he answered.

Donna N. 
Clasificación:
5.0

El cliente no dejó un comentario.

erin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron M. 
Clasificación:
2.0

Staff is not trained in customer service or knowledgeable of their own systems.

Ryan B. 
Clasificación:
1.0

You have the wrong email. I did not pick up a rental or U-Haul at your location

Darrell P. 
Clasificación:
5.0

the truck was clean but it had broken stuff and old. rear door very hard to open just cosmetic broken stuff in the cab

frank A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Iyana S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin B. 
Clasificación:
3.0

Need assistance Not enough help but very pleasant.

Sonia L. 
Clasificación:
1.0

Completely unprofessional work staff. Trying to help too many customers at once. Waited over 40 minutes to help then when my contract was done it took another 30 minutes to be properly hooked up.

David C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Craig S. 
Clasificación:
5.0

Awesome customer service! Will definitely be back.

Tiffany P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keaira M. 
Clasificación:
3.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle E. 
Clasificación:
4.0

Do not overbook. Had a 9am reservation. Took 1 hr 15 min to get waited on. Short staffed. Employees vert nice and friendly.

Bridget E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter H. 
Clasificación:
5.0

El cliente no dejó un comentario.

destaney M. 
Clasificación:
2.0

El cliente no dejó un comentario.

DOMINIC CRAIG B. 
Clasificación:
4.0

get more help. only one young man there to take care of business.(did a great job.) handed the truck in yasterday,it is now 5:30 and have not received my email bill recap.

thomas Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Armin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

However, the location was not the one I picked

Amy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence R. 
Clasificación:
4.0

I don't understand why it made a difference that I paid with a card. Would I have been treated differently if I'd paid cash? As if only low life's pay with cash? Just wondering.

Kathleen J. 
Clasificación:
3.0

The check engine light was on and when I called Uhaul I was on hold for an hour and finally had to hang up.

Cindy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN DANIEL O. 
Clasificación:
5.0

Great staff

Jenifer F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cordell L. 
Clasificación:
1.0

The first truck had a flat tire they gave me. The second showed it had 3/8th tank of gas. In reality it was on empty. I drove 8 miles and had to put gas in it. When I dropped the truck off no one cared about the gas even though I returned it with 3/8th of a tank like I was supposed to. Very disappointed.

Doris B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christine A. 
Clasificación:
5.0

El cliente no dejó un comentario.

katharine P. 
Clasificación:
3.0

Both of the back tires were close to being bald on the cargo van that I rented. This resulted in a flat tire that required road side assistance and caused me to run over an hour behind in my schedule. The van should never have been rented out with the tires being in such bad condition. Very disappointing.

JOHN DANIEL O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve S. 
Clasificación:
2.0

Provide a truck in good repair. Bad suspension, too much play in the steering wheel, broken orange head lamp, tons of body damage and poorly working power steering when driving slow or at a stop. This last issue made maneuvering in tight spaces very tough with a 26' truck.

sherry G. 
Clasificación:
1.0

Have the reserved vehicle available at the requested time

charles R. 
Clasificación:
4.0

El cliente no dejó un comentario.

tederial H. 
Clasificación:
4.0

The best recommendation I could give to make this location better is to make more parking spaces available for customers. it is a small lot and very confusing when you pull in. We, and everyone else there, ended up parking in "designated" spaces for rental vehicles that were empty. Otherwise they were fast and courteous.

Lawrence C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

laura S. 
Clasificación:
5.0

El cliente no dejó un comentario.

marcianna D. 
Clasificación:
5.0

El cliente no dejó un comentario.

gabriel G. 
Clasificación:
5.0

The owner and his staff was quick and very customer friendly.

TYRONE C. 
Clasificación:
2.0

The app doesn't work, so when choosing the 24/7 option when the store is closed, it can lead to very inconvenient situations.

Dante V. 
Clasificación:
5.0

Everything was great. The staff was awesome

Elsie M. 
Clasificación:
3.0

I never received a invoice or Bill for the rental? So can someone do this? I would say incomplete

Michael H. 
Clasificación:
1.0

I ordered the furniture pads because I was moving wood and they didn't put them in there and I didn't realize it until I got to the pick up. Because I didn't have any padding, there's now a huge chunk missing on the corner of an antique wooden dresser.

Jillian L. 
Clasificación:
3.0

Was double charged. Charged through an online reservation 216$ and then when I went inside and informed them I had made a online reservation they proceeded to change a few charges for me and then charge me again inside the store for a new amount. Now I have fhe online charge and the in store charge on my bank account for a 1 time use. Will be disputing original online charge for the wrong amount

derek O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jim B. 
Clasificación:
3.0

Slow service and understaffed

Cliff M. 
Clasificación:
5.0

We pay a rental for truck for 24 hrs. If we say we will only have it for 6 hrs and we have it longer then there should be no charge if we let you know. Also we pay mileage. There should be at least a 5 or 10 mile grace. We should not have to pay for the mileage when we pick it up or for just bringing it back. Give a few miles off the total miles we had it.

joseph A. 
Clasificación:
5.0

While driving the rubber seal around the windshield came loose across the top and down the side I had to tape it in place to make the ride home. And the check engine light went on.

Dwain K. 
Clasificación:
5.0

Employee was very kind and helpful!!!

Judi B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly P. 
Clasificación:
5.0

They are very professional here at this location. Very helpful, and very kind

Kenyetta S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy C. 
Clasificación:
1.0

Picked up the truck they guy was fine. When dropping it off the girl was rude. The paper they gave me for gas was wrong. Tank was on empty when I fill it up put 20 gallons in and that put it half way. That doesn't make sense in a 57 gallon tank.

Jonathan F. 
Clasificación:
5.0

Extraordinario servicio al cliente

Kevin B. 
Clasificación:
3.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

The trailer hit the side of my car

Danny P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yi P. 
Clasificación:
2.0

UHaul application was unreliable, took three attempts to get license entered. Property had to cancel the reservation and treat as a walk-in as their system should hang and was unable to complete the rental from the reservation. Pictures made to correct vehicle inside and outside condition were not retained. Inside of truck was dirty and smelled of smoke. Fuel level was incorrect. Check-in took a long time to complete as well. Fuel amount correction made at rental checkout/checkin was not corrected at the time of invoice.

STEVEN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sally V. 
Clasificación:
5.0

El cliente no dejó un comentario.

sierra P. 
Clasificación:
1.0

I was GUARANTEED an auto transport at this location (UHaul called me 3 days in a row to confirm) and they did not even have a auto dolly! I had to drive 16 miles OUT OF MY WAY to get a dolly, (still being told I only had 366 miles to use on my remtal) after being told at the location I would have the auto transport! Honestly, I probably will find another moving company to haul my items than to use UHaul again… It was nothing but a mess to move states… Maybe instate is better? But I wouldn't know…

Brandi G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert N. 
Clasificación:
5.0

Great experience. Completed the check in online so received keys under 10 mins.

Kisha C. 
Clasificación:
5.0

Front desk person very pleasant and helpful

jeff R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
4.0

El cliente no dejó un comentario.

carol M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABERY LEE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
3.0

Do not try to scam the renter for 6 gallons of gas when van was only driven 23 miles. I am glad a took a picture of dash before and after my use.

Cathie W. 
Clasificación:
5.0

Layla was very nice and professional.

amirah M. 
Clasificación:
5.0

Great people

Jeremy H. 
Clasificación:
5.0

Friendly, quick and the truck was the cleanest truck I've ever been in!

CHERRI B. 
Clasificación:
1.0

The wait was too long, the staff was taking there time. I had to wait 30 minutes to get my truck. Then when I went to return, the young lady made me wait, while she found her cell phone.

Phyliss T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jana L. 
Clasificación:
1.0

Close location several customers complaining took 2 hours to get rental . Just plain unacceptable.

DEANNA H. 
Clasificación:
3.0

Everything seemed to be fine. Maybe have an additional employee to reduce wait time.

Jason R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica L. 
No se han enviado comentarios para esta ubicación.

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