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Gustavo G.Customer Reviews for U-Haul of Richmond
Testimonials From Recent Customers
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Spectacular customer service
Chris M.Excellent service from the manager and lots of heart from the team. The guys do an excellent job of making you feel at home.
Brent D.I reserved a Uhaul 10-footer and an auto transporter for 5/20/2022. I called multiple times to confirm that both the auto transporter and the 10 foot truck would be at the Oakland Uhaul location. I get to the Oakland Uhaul location and then they only have the truck, not the auto transporter. They then tell me to drive another 45 minutes in heavy traffic to this Richmond location to pick up the auto transporter. The man checking me in (African American male, shaved head, glasses, and a silver/black watch) was rude. I asked him a question about the insurance and had to ask again because he was not clear about it the first time. So when I asked the second time, he started making hand gestures and said "Like I already told you before....". Then, he just reaches over and selects the $30 insurance without me confirming I wanted it! Another guy was in the parking lot hooking up the Uhaul while smoking a cigarette. When I get to the truck and trailer, he left the doors open with the radio on the maximum volume. I had to cover my ears to get into the truck and turn off the music.
Milad H.Truck was clean but ride was very rough,bumpy but the employee explained that was normal for truck....thanks
Lore M.Employee told me to park and leave keys and offered no help or further service and no receipt of drop off.
Jonathon C.The manager is always very nice and polite. The guys that take care of the returning trucks excellent service as well.
JUAN L.Everyone was extremely helpful. From the gentleman who helped me in the morning ti the guys who received the trailer.
MARCELO O.They should have let me know my car would be burgalized before I left my car parked there and I would not have left it there. So, I've told all my friends not to go there and they will tell all their friends and I will also post it on Fackbook too.
Sammie C.Inform of the self check in requirement for after hours drop off of equipment.
Kevin L.Mr. Myron and his team at the 23rd St. Richmond, CA location were extremely professional, very accommodating, and genuinely friendly. I was running late due to work meetings extending beyond my control. When I contacted U-Haul to inform them of my circumstances, Mr. Myron was not only kind, but more than assured me that my reservation would not be cancelled and would ensure that all necessary “adjustments†to the reservation would be updated to align with my schedule. Upon my return, his team were waiting for me and quickly processed my paperwork so that I could attend to the rest of my errands. Please convey my appreciation to Mr. Myron and his team and also express my commendations for their services to Management on my behalf! ¡Gracias!
Rachel L.All good. Thanks for the great service.
Richard T.Nice.
Rinchen L.Excellent overall service!! Keep it going guys!!!
Juan S.When items are reserved online it would be nice to actually have it available when you come in to pick up instead of a 1st come 1st served basis.
nakea A.If the U-Haul contracts specifies I can pick up the equipment 24/7 and I have a reservation beginning at 8:00am, I should be able to pick up the equipment at that time whether you are open are not. I don't think individual U-Haul stores should be able to "opt-out" of the 24/7 truck-share because it's not convenient for them.
FRANKLIN M.Super friendly and smooth transaction!
Chris M.Stop overcharging for gas
Rixanna M.Very helpful I love the experience
zachary W.I've rented at several locations over the years. Service here was excellent! Well staffed and organized. Myron Spraggins very helpful in returning equipment and explained insurance claim process. Also loaned me a utility dolly free when appliance dolly not available. Excellent.
Dan R.Service was excellent. U-Haul Share. Com did not work when I returned Van. I think signal issue. Next day. Store manager Mr. Myron helped me. Gracias.
Katsuhiko N.Customer service on Richmond location was 100% satisfactory, the front office person was respectful and professional, the person who help me to hook my trailer was respectful and professional too.
German L.From the Owner, who was on sight, to everyone else working there, the level of friendliness and helpfulness was really eye opening!! This will be the U-Haul center I'll come to when I need to rent my next trailer.
Jeffrey P.Naw, they were fast, dealt w a bunch of customers in good time, and made it super easy. Check in as well. I would actually go here over trying another location. Aces. Thank you, Stephen
stephen H.Mr Myron is a great guy who's patience keeps everything Akuna matata
daveea W.They were timely, considerate and professional.
ALBERT F.Great customer service from everyone that work at this location
rebert G.Jerry McDaniel made the rental experience a real pleasure. He was friendly, efficient & helpful.
Alexander C.I received friendly customer service, I so appreciated this facility. The gentlemen were professional, helpful and kind. Thank you fellas you Rock!!!
Jacquelyn R.This location quite frankly provides excellent customer service. They are true professionals individually and collectively. They are true assets. They are dedicated to their profession and exhibit true integrity. Their qualifications are a lost characteristic- I would highly recommend compensating them appropriately. It is my personal belief that when you have excellent employees you should reward them monetarily To demonstrate your appreciation. Gracias
MELVENA W.Polite and to the point service. Very attentive.
Raul M.Very professional Very competent Very efficient Very friendly
John L.Delbert was efficient and courteous.
David W.My CSR was great!
Alan H.The staff was very courteous, competent, and engaging. Great customer service - especially Myron Spraggins, Sr. - a true gentleman.
GARTH N.Great staff and excellent customer service.
Joseph K.I wish I remembered their names but the two gentlemen who served me today were great. They are a great representation for the company.
David C.The staff here is incredibly friendly and helpful. We checked in and out super fast. Would rent here again!
michelle F.Excellent Service each time I go there, the Manager Myron is Great always go the extra mile, make sure that the customers are first
Byron M.Stop making your workers wear face masks
Jesse W.Just keep up the great service we experienced!
Lawrence L.Very friendly and helpfu.
Justin T.Workers were very personable
Adrianne D.The manager was friendly and had wonderful customer service.
KARI L.Great service! The staff was very helpful.
bruce M.Great customer service; and accessibility of equipment and services.
xavier R.Very pleasant experience!
De H.Everyone was so nice and friendly, answering all my questions and knowing all the answers. I am very happy with the way I was treated from this great team thank you !
Keshia O.Great overall
JOHN M.We appreciate the great service and choose to rent from this location because of that, although there are closer options available to us.
Jason Y.Let me begin by saying I was late for my scheduled unsullied pick up truck but both of gentlemen on staff made me feel welcome and began assisting me. The whole experience took approximately less than 8 minutes. I was in out so quickly! Even when I called to ask if I could extend my rental, they were fast courteous. This is my go to uhaul rental spotâ€"shot out to the Uhaul in Richmond, CA on 23rd Street.? Will definitely be renting again and will tell a friend to tell a friend!
Monique W.Absolutely nothing; everything was awesome!
Monique R.engine light was on. the low-pressure tire was on. we drove for 21 miles and we added 3 gallons of gas. It should have been 1.5 gallons max.
marco A.Uhaul share app did not work well but store maneger myron helped me nextday. Exellent work!! Thank you very much. Nishida
Katsuhiko N.Amazing service.
Carlos C.Charles is very helpful.
janelyn K.I am the operations manager of a large moving company & when we rented today with this location the employees on site took advantage of the primary driver onsite & added additional charges with out my permission- they also did not give us the truck that we reserved and when I asked them about it they pretended like the trucks & prices were all the same. Horrible service. Disgusting attitudes - never renting from this area ever again.
Osvaldo O.