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Stephen C.Customer Reviews for U-Haul of Richmond
Testimonials From Recent Customers
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I rented a truck for literally an hour. The truck did die within 4 minutes of driving while driving. After restarting it I returned the truck to get a condescending tone from a Charles Stanford who wasn't the manager but acting as one? The computer system was incorrectly trying to charge $75 in gas when the usage was less then 5. Charles actions of practically screaming something about did you get a txt message from uhaul before you drove away was the sign of a very insecure man as Charles seemed to go into attack mode when questioning how this happens. He kept asking.. “do you want to tell me how to do my job�
Theo R.The front staff person who was helping me out was amazing
Joaquin A.The people that work there are really helpful and Friendly
JULIO L.I forgot to get the queen mattress cover I paid for online. Not a huge deal at all but a reminder would have covered my mistake. Thanks for the quick and helpful service!
GHASSAN R.Everyone was just perfect
Christina K.Booked an appliance Dolly and did not know it was first come first serve.
Weilun C.There were three workers, it could have been a bit speedier. The workers were very pleasant to work with, though.
Steven D.The staff was professional, courteous, fun, humorous, very helpful. A great experience. Not sure what the staff can do better other than offer free rentals. LOL. Great service from everone.
Judson O.Your estimate for the rental did not include fees which you added later. This is borderline fraudulent behavior and is begging a class action lawsuit.
Damien M.Very courteous and professional staff personnel. Each staff member multitasking work operations and details. Work compliance excellent.
Coy G.Great experience from pickup to end.
Dwight M.I can't think of a thing that would have improved my experience at this business.The staff was friendly and incredibly efficient. An overall great experience!
SCOTT S.No need to improve at this moment.
ARNOLD M.Thank you Myron, for your great service.
JODY W.Tell the guy who tries to hustle you for the $25 cleaning fee to calm down. The manager was much more reasonable. Don't let that other guy talk to the public.
Dan S.The customer service is always excellent. Staff is friendly and very helpful. Equipment is clean and in good condition.
Diana C.Employees were very helpful, made drop off really pleasant after a rough day.
Rosemary L.Didn't get receipt they said printer was down. As of this time 9pm I have not received my bill. I was told it was $114.00. Please help so I can see it. Thanks you. It's possible to recommend once I see why bill was so high without seeing bill
Robert T.Myron at the front desk is a champion and I hope you're paying him well. You are lucky as hell to have him.
GREGORY Q.The staff at this location are the best I have ever interacted with at any u-haul location. Always friendly, helpful and professional. I deliberately choose this location in this region over the others.
Elizabeth D.Prove a copy of the bill. Provide a copy of the contract before you provide me a review I did not get a check list to review. The link stop working before I could check the truck. I could not get a copy of the bill because they had no paper. They said they would email a copy of the bill. No copy of the bill by email. What did I get? A request for a review.
RICHARD S.Jerry went above and beyond - best experience ever
MELISSA D.Nothing,,you guys are great !!
JANET R.I was missed informed or misunderstood the mileage deal for a week rentals. It can be stated more clearly. The experience left a sour flavored that doesn't encourage me to rent again.
Nava M.Quick and efficient check out and check in.
PAUL G.Excellent service, staff remembered my name and previous concerns. When checking in again after two weeks the mileage was remembered from my previous visit. Thank you for excellent service and friendly staff.
JEANNE S.Manager and reps were awesome!
DAVID H.The website loaded so slow it took over 30 minutes once I arrived to load 3 pictures and even then the third picture wouldn't load and I had to go in. Every other website loaded fine. Very frustrating.
allyson B.Glad you asked. I had made a suggestion to have maybe paper mats for all U-Haul trucks and vans to keep mud and extra dirt out of vehicles. I recently used a van to go to a dump/ landfill and I know we had rain for awhile. I didn't want to get back in the van with my muddy shoes but had to anyway. It could possible cut the cost and extra time of cleaning somewhat. Thanks Uhaul
IESHIA R.just keep being your friendly helpful selves
GEORGE R.The staff is professional, courteous, and friendly. Check in and out was fast. I like how smooth everything went. Thanks to the employees at Richmond, Ca Uhaul.
ELIZABETH W.These people went above and beyond! They really make you feel welcomed and care about your moving experience. Made the move much more easier overall, considering how stressful it is already.
Carl D.Great staff always friendly, working in Richmond ca location. Myren the manager is an outstanding guyðŸ'Œ
MARLON G.The guys were great, helpful and polite!
JOHN F.Very nice
Sovan I.Good service
Jacqueline B.For me nothing everything work out good.
Thomas L.WOW! JERRY is exceptional!! … Jerry PERSONALLY helped us at rental! Check this out: When NO MORE furniture dollies were available (first come/first serve, ALL furniture DOLLIES GONE, even though we had reserved one multiple dollies,) … then JERRY lent us HIS OWN (!!) personal furniture dolly, (with his name written on it! ) You saved us! THANK YOU JERRY!
Tal R.Have crew to unhook the trailer. Even after I backed up the trailer for them no one helped to unhook it. Lost credit card ad well. And was trying to pay digital way with my cell. Wasn't able too. I lost my wallet I explained.
FRANCISCO C.Super helpful staff. Excellent experience.
daniel M.Fuel and mileage were incorrect.
Sergio C.Great people ! Great attention , great attitude !
Anayansi C.Larger lobby with at least two seats for disabled person Thà nk you rental went smooth
LEFAYE W.I don't like the way the cashier spoke to me. He was friendly but he talks to you like you're dumb. Kept bringing up the online process even after I told him this was my first time doing it and I would do it next time.
amber G.Keep employing the guy he was magnificent
NEIL O.Great customer service!
Karen D.Great service, nice guys who work there.
ROBERT S.Super nice staff and really helpful
Lorena G.¡Gracias!
david M.The Crew at the Richmond Center provided my best U-Haul experience to-date. ¡Gracias!
Timothy P.Staff were friendly and professional, as usual. The trailer had a bit of excess dirt and bark that I had to sweep out before using it, but it all worked out. The guys at this location are always cool.
Shawn D.staff was super nice
Steven P.Extraordinario servicio al cliente
MARLYN R.Vehicle mileage and gas reimbursement
SAHIL K.The new pickup location was ok. However, prior to this, my reservation was cancelled and never notified!!! I showed up at the Brentwood, Ca location to find out it had been cancelled. Had to wait an extra day to pickup at the Richmond, CA location. To add to insult a $50 refund was provided!! “ for inconvenience of new pickup location†How about my hotel or the movers? My extra day of missing work? Pathetic service to say the least. Very dissatisfied and annoyed at the level of customer service I received. If someone can take time to reach out to me I'd really appreciate it. I'm doubting someone will but remain hopeful. I ONLY decided to return to UHaul as a customer because my last reservation was made right by other site manager. Can explain if needed. Not sure I will return or recommend UHaul after this experience.
Eduardo F.good service.
Jack C.Needs improved customer service. Employees at this location are rude, disorganized, and unprofessional.
Gabriel S.Excellent customer service!
William C.Excellent customer service! Very friendly...love it. Thank you so much! Happy Holidays 😊
Griselda P.We were immediately greeted when we walked in the door; thanked for our patience for the short wait and thoroughly explained the process, cost and return policy. It was a HUGE change from previous visits so, thank you to the new staff of people who were friendly and helpful. I can tell this place is turning around...for THE GOOD!
Courtney G.Keep doing the same. Thanks
HEBERT A.