Customer Reviews for U-Haul of Richmond

5,473 comentarios

1017 23rd St   Richmond, CA 94804

(510) 234-4544

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(510) 234-4544

1017 23rd St
Richmond, CA 94804

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Kharey R. 
Clasificación:
5.0

Moving blankets were missing, but other than that great location

Pablo F. 
Clasificación:
4.0

They are nice and helpful made it easy to rent truck. No problem 

KAMRAN H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Katsuhiko N. 
Clasificación:
4.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

Great customer service! A-one location and staff!!!

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
3.0

I ordered a dolly and never got it, but I was still charged $7 for the item I never got.

Sylvia L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Monica B. 
Clasificación:
5.0

The entire staff was very pleasant and courteous with top notch service.

Brad R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar O. 
Clasificación:
5.0

Honestly I cannot think of one thing that they could improve on. Great job

Mark M. 
Clasificación:
5.0

Myron made what I would normally consider a hindrance into a wonderful experience. Myron was extremely personable, helpful, and went above and beyond to make what would normally be a transactional situation into something that makes me want to move more often. I haven't received customer service of that level in years! I will be coming back often. I must reiterate, Myron is a huge asset to the U-Haul company and name. He is an emissary of customer service and takes pride in his work. Thank you for having someone like Myron Spraggins Sr. as a representative of your company.

Justin M. 
Clasificación:
5.0

I specificlly go to the U-Haul in Richmond for all of my needs. Each and every time I go there, the staff is very professional.

Joseph K. 
Clasificación:
2.0

El cliente no dejó un comentario.

Hensly F. 
Clasificación:
1.0

Staff was very unprofessional, Rude and not at all on task

cecilia H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tina L. 
Clasificación:
5.0

All the staff at this location were very helpful and went above and beyond. Thank you for your excellent service!

Edde T. 
Clasificación:
5.0

Just keep 💯 in customer service and your smile 😃 😊

mazell S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Debra K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

I was very impressed with the General Manager, he was very helpful and friendly. The staff was also very helpful and pleasant as I was getting acquainted with the vehicle. 5 Stars for this location.

Joseph H. 
Clasificación:
5.0

It was the best U-Haul experience I've had. Everyone was top-shelf

James K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BONNIE C. 
Clasificación:
5.0

Charles was lovely

robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dat V. 
Clasificación:
5.0

Mr General Manager and mr. Jerry are fantastic, they always try's to support the Customer!

Shailendra N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Omar O. 
Clasificación:
5.0

The location was super busy (I think they were short-staffed) but the folks working that day (Saturday June 11th) communicated well with customers, saying who was next, and you never felt ignored or even like the wait was long. This is the third time I've picked up or dropped off at this location.

Brett M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene E. 
Clasificación:
5.0

The staff were really helpful and accommodating, glad i came to this location.

Daneshea M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rebecca F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Urana J. 
Clasificación:
5.0

Your staff was kind & accomodating.

Kris G. 
Clasificación:
5.0

Nothing to add at this time. Excellent service! Thank you!

Danette W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Antonio B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth O. 
Clasificación:
5.0

El cliente no dejó un comentario.

erskine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Misty L. 
Clasificación:
5.0

All 3 men working on 6/5/22, were absolutely great! Helpful, kind, courteous. However, the app Uhaul uses to return the truck after hours was a nightmare. I even switched to Uhaul's wifi and I stood outside in the cold, as did another customer trying to complete the truck return! Thank God the Security guard driving a silver Acura, also very nice, told me to just return the key and she would make sure to let Uhaul know what happened. The website was a nightmare to deal with but the customer service from the guys working that day was exceptional.

Raquel O. 
Clasificación:
1.0

The van died 2 times the 1 tire was getting flat and the was a check engine and check tire pressure. And then u haul insurance we called waited 1 hour no answer we had to ask someone to give us a jump. We always use u haul and this was the first time we had a bad experience

Daisy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie P. 
Clasificación:
5.0

The staff is very accommodating and awesome!

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shaylyn K. 
Clasificación:
5.0

The friendliest most helpful team. Gave me all the answers I needed before I rented and really tried hard to make it a great experience.

Jeffrey C. 
Clasificación:
5.0

The manager at this location was outstanding! Very friendly and helpful. He refunded us for a portion of the gas since the tank was empty at the start of our trip. His staff was friendly as well. Great service all around.

Kambiz N. 
Clasificación:
1.0

It was the worst U haul experience I have had in 30 years. I reserved a 17 ft truck, appliance dolly, hand truck and pads. Upon arrival “Miller 17 foot truck? Yeah we don't have that”. What do you have? “15”, appliance dolly? “Don't have that” hand truck ? “Don't got that” , pads? “No” any other locations? “Berkeley” what time do they close? “Ten minutes “. Where else might have a n appliance Dolly? “Home Depot rents em”. No apologies, perfectly happy to tell me “don't have that” for every item just could not care less.. As a business owner and customer I was offended

Ashley M. 
Clasificación:
5.0

Best customer service I've ever had hands down.

Jerry T. 
Clasificación:
5.0

Nice guys working there!

FREUD F. 
Clasificación:
5.0

It's a really busy waited long but excellent

ramesh B. 
Clasificación:
5.0

Everything is GOOD thank you for the good service,and the people work there they are very friendly, thanks?

anthony D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aisha R. 
Clasificación:
3.0

Everything seemed messy and all over the place, but the staff were nice and helpful. Mostly, it's the U-Haul app/online check in that was frustrating. My poor experience with using the online portion of the reservation is enough to make me look elsewhere next time I need to rent a moving truck.

Marc C. 
Clasificación:
1.0

I waited 45 minutes to get my rental, after checking the pictures and approving the equipment but adjusting the miles, I leave only to realize while trying to load the truck the location never provided me with a lock. I called the location and waited another 32 minutes for anyone to pick up the phone. Only to be told I should've checked the pictures and saw the tiny lock was missing. It was just a shit show, from beginning to end. At drop off again only one associate like from the beginning was helping people check in and out so that took forever again. As you can imagine multiple trucks lined up leading all the way outside to the street.

Alejandra G. 
Clasificación:
5.0

The employees were hands down the best Uhaul employees I have encountered. Servicio al cliente de excelencia. Professional and very organized. The check in and out process was seamless.

Andrea A. 
Clasificación:
5.0

Good service at this location

Reynald V. 
Clasificación:
4.0

I Recommend that those renting have some other places to park their cars other than on the lot. Although, I guess it's dufficult when Noone can drive them there to pick up and return. Just a thought that you probably can not do anything about in order to get as much business as possible....Thank you for your caring and professional service and attitude at your 23rd Street facility in Richmond, CA

Gloria M. 
Clasificación:
5.0

The staff here is the most professional and courteous I have ever dealt with. I look forward to renting from this location only every time!

MARK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris R. 
Clasificación:
5.0

El cliente no dejó un comentario.

NOMAN Q. 
Clasificación:
2.0

El cliente no dejó un comentario.

Robin H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gustavo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marquita B. 
Clasificación:
5.0

Spectacular customer service

Chris M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billie B. 
Clasificación:
5.0

Excellent service from the manager and lots of heart from the team. The guys do an excellent job of making you feel at home.

Brent D. 
Clasificación:
1.0

I reserved a Uhaul 10-footer and an auto transporter for 5/20/2022. I called multiple times to confirm that both the auto transporter and the 10 foot truck would be at the Oakland Uhaul location. I get to the Oakland Uhaul location and then they only have the truck, not the auto transporter. They then tell me to drive another 45 minutes in heavy traffic to this Richmond location to pick up the auto transporter. The man checking me in (African American male, shaved head, glasses, and a silver/black watch) was rude. I asked him a question about the insurance and had to ask again because he was not clear about it the first time. So when I asked the second time, he started making hand gestures and said "Like I already told you before....". Then, he just reaches over and selects the $30 insurance without me confirming I wanted it! Another guy was in the parking lot hooking up the Uhaul while smoking a cigarette. When I get to the truck and trailer, he left the doors open with the radio on the maximum volume. I had to cover my ears to get into the truck and turn off the music.

Milad H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SU SI H. 
Clasificación:
5.0

Truck was clean but ride was very rough,bumpy but the employee explained that was normal for truck....thanks

Lore M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe B. 
Clasificación:
1.0

Employee told me to park and leave keys and offered no help or further service and no receipt of drop off.

Jonathon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

eliseo P. 
Clasificación:
5.0

The manager is always very nice and polite. The guys that take care of the returning trucks excellent service as well.

JUAN L. 
Clasificación:
5.0

Everyone was extremely helpful. From the gentleman who helped me in the morning ti the guys who received the trailer.

MARCELO O. 
Clasificación:
1.0

They should have let me know my car would be burgalized before I left my car parked there and I would not have left it there. So, I've told all my friends not to go there and they will tell all their friends and I will also post it on Fackbook too.

Sammie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
5.0

Inform of the self check in requirement for after hours drop off of equipment.

Kevin L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ZACHARY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam H. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

Mr. Myron and his team at the 23rd St. Richmond, CA location were extremely professional, very accommodating, and genuinely friendly. I was running late due to work meetings extending beyond my control. When I contacted U-Haul to inform them of my circumstances, Mr. Myron was not only kind, but more than assured me that my reservation would not be cancelled and would ensure that all necessary “adjustments” to the reservation would be updated to align with my schedule. Upon my return, his team were waiting for me and quickly processed my paperwork so that I could attend to the rest of my errands. Please convey my appreciation to Mr. Myron and his team and also express my commendations for their services to Management on my behalf! ¡Gracias!

Rachel L. 
Clasificación:
5.0

All good. Thanks for the great service.

Richard T. 
Clasificación:
5.0

Nice.

Rinchen L. 
Clasificación:
5.0

Excellent overall service!! Keep it going guys!!!

Juan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gustavo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY R. 
Clasificación:
5.0

When items are reserved online it would be nice to actually have it available when you come in to pick up instead of a 1st come 1st served basis.

nakea A. 
Clasificación:
2.0

If the U-Haul contracts specifies I can pick up the equipment 24/7 and I have a reservation beginning at 8:00am, I should be able to pick up the equipment at that time whether you are open are not. I don't think individual U-Haul stores should be able to "opt-out" of the 24/7 truck-share because it's not convenient for them.

FRANKLIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael G. 
No se han enviado comentarios para esta ubicación.

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