Customer Reviews for U-Haul of Richmond

5,398 comentarios

1017 23rd St   Richmond, CA 94804

(510) 234-4544

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(510) 234-4544

1017 23rd St
Richmond, CA 94804

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe B. 
Clasificación:
1.0

Employee told me to park and leave keys and offered no help or further service and no receipt of drop off.

Jonathon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

eliseo P. 
Clasificación:
5.0

The manager is always very nice and polite. The guys that take care of the returning trucks excellent service as well.

JUAN L. 
Clasificación:
5.0

Everyone was extremely helpful. From the gentleman who helped me in the morning ti the guys who received the trailer.

MARCELO O. 
Clasificación:
1.0

They should have let me know my car would be burgalized before I left my car parked there and I would not have left it there. So, I've told all my friends not to go there and they will tell all their friends and I will also post it on Fackbook too.

Sammie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
5.0

Inform of the self check in requirement for after hours drop off of equipment.

Kevin L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ZACHARY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam H. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

Mr. Myron and his team at the 23rd St. Richmond, CA location were extremely professional, very accommodating, and genuinely friendly. I was running late due to work meetings extending beyond my control. When I contacted U-Haul to inform them of my circumstances, Mr. Myron was not only kind, but more than assured me that my reservation would not be cancelled and would ensure that all necessary “adjustments” to the reservation would be updated to align with my schedule. Upon my return, his team were waiting for me and quickly processed my paperwork so that I could attend to the rest of my errands. Please convey my appreciation to Mr. Myron and his team and also express my commendations for their services to Management on my behalf! ¡Gracias!

Rachel L. 
Clasificación:
5.0

All good. Thanks for the great service.

Richard T. 
Clasificación:
5.0

Nice.

Rinchen L. 
Clasificación:
5.0

Excellent overall service!! Keep it going guys!!!

Juan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gustavo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY R. 
Clasificación:
5.0

When items are reserved online it would be nice to actually have it available when you come in to pick up instead of a 1st come 1st served basis.

nakea A. 
Clasificación:
2.0

If the U-Haul contracts specifies I can pick up the equipment 24/7 and I have a reservation beginning at 8:00am, I should be able to pick up the equipment at that time whether you are open are not. I don't think individual U-Haul stores should be able to "opt-out" of the 24/7 truck-share because it's not convenient for them.

FRANKLIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

Super friendly and smooth transaction!

Chris M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wallace H. 
Clasificación:
5.0

Stop overcharging for gas

Rixanna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCUS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eriverto G. 
Clasificación:
5.0

Very helpful I love the experience

zachary W. 
Clasificación:
5.0

I've rented at several locations over the years. Service here was excellent! Well staffed and organized. Myron Spraggins very helpful in returning equipment and explained insurance claim process. Also loaned me a utility dolly free when appliance dolly not available. Excellent.

Dan R. 
Clasificación:
5.0

Service was excellent. U-Haul Share. Com did not work when I returned Van. I think signal issue. Next day. Store manager Mr. Myron helped me. Gracias.

Katsuhiko N. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Efrain Enrique C. 
Clasificación:
5.0

Customer service on Richmond location was 100% satisfactory, the front office person was respectful and professional, the person who help me to hook my trailer was respectful and professional too.

German L. 
Clasificación:
5.0

From the Owner, who was on sight, to everyone else working there, the level of friendliness and helpfulness was really eye opening!! This will be the U-Haul center I'll come to when I need to rent my next trailer.

Jeffrey P. 
Clasificación:
5.0

Naw, they were fast, dealt w a bunch of customers in good time, and made it super easy. Check in as well. I would actually go here over trying another location. Aces. Thank you, Stephen

stephen H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah D. 
Clasificación:
5.0

Mr Myron is a great guy who's patience keeps everything Akuna matata

daveea W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas W. 
Clasificación:
5.0

They were timely, considerate and professional.

ALBERT F. 
Clasificación:
5.0

Great customer service from everyone that work at this location

rebert G. 
Clasificación:
5.0

Jerry McDaniel made the rental experience a real pleasure. He was friendly, efficient & helpful.

Alexander C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Baudilio V. 
Clasificación:
5.0

I received friendly customer service, I so appreciated this facility. The gentlemen were professional, helpful and kind. Thank you fellas you Rock!!!

Jacquelyn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor D. 
Clasificación:
5.0

This location quite frankly provides excellent customer service. They are true professionals individually and collectively. They are true assets. They are dedicated to their profession and exhibit true integrity. Their qualifications are a lost characteristic- I would highly recommend compensating them appropriately. It is my personal belief that when you have excellent employees you should reward them monetarily To demonstrate your appreciation. Gracias

MELVENA W. 
Clasificación:
4.0

Polite and to the point service. Very attentive.

Raul M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cliff L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Frank L. 
Clasificación:
5.0

Very professional Very competent Very efficient Very friendly

John L. 
Clasificación:
5.0

Delbert was efficient and courteous.

David W. 
Clasificación:
5.0

My CSR was great!

Alan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joleen A. 
Clasificación:
5.0

The staff was very courteous, competent, and engaging. Great customer service - especially Myron Spraggins, Sr. - a true gentleman.

GARTH N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew K. 
Clasificación:
5.0

Great staff and excellent customer service.

Joseph K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michele H. 
Clasificación:
5.0

I wish I remembered their names but the two gentlemen who served me today were great. They are a great representation for the company.

David C. 
Clasificación:
5.0

The staff here is incredibly friendly and helpful. We checked in and out super fast. Would rent here again!

michelle F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos A. 
Clasificación:
5.0

Excellent Service each time I go there, the Manager Myron is Great always go the extra mile, make sure that the customers are first

Byron M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beatrice S. 
Clasificación:
4.0

Stop making your workers wear face masks

Jesse W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SALVADOR G. 
Clasificación:
5.0

Just keep up the great service we experienced!

Lawrence L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reynaldo S. 
Clasificación:
5.0

Very friendly and helpfu.

Justin T. 
Clasificación:
4.0

Workers were very personable

Adrianne D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joel F. 
Clasificación:
5.0

The manager was friendly and had wonderful customer service.

KARI L. 
Clasificación:
5.0

Great service! The staff was very helpful.

bruce M. 
Clasificación:
5.0

Great customer service; and accessibility of equipment and services.

xavier R. 
Clasificación:
5.0

Very pleasant experience!

De H. 
Clasificación:
5.0

Everyone was so nice and friendly, answering all my questions and knowing all the answers. I am very happy with the way I was treated from this great team thank you !

Keshia O. 
Clasificación:
5.0

Great overall

JOHN M. 
Clasificación:
5.0

We appreciate the great service and choose to rent from this location because of that, although there are closer options available to us.

Jason Y. 
Clasificación:
5.0

Let me begin by saying I was late for my scheduled unsullied pick up truck but both of gentlemen on staff made me feel welcome and began assisting me. The whole experience took approximately less than 8 minutes. I was in out so quickly! Even when I called to ask if I could extend my rental, they were fast courteous. This is my go to uhaul rental spotâ€"shot out to the Uhaul in Richmond, CA on 23rd Street.? Will definitely be renting again and will tell a friend to tell a friend!

Monique W. 
Clasificación:
3.0

El cliente no dejó un comentario.

xuan Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN S. 
Clasificación:
5.0

Absolutely nothing; everything was awesome!

Monique R. 
Clasificación:
3.0

engine light was on. the low-pressure tire was on. we drove for 21 miles and we added 3 gallons of gas. It should have been 1.5 gallons max.

marco A. 
Clasificación:
5.0

Uhaul share app did not work well but store maneger myron helped me nextday. Exellent work!! Thank you very much. Nishida

Katsuhiko N. 
Clasificación:
5.0

Amazing service.

Carlos C. 
Clasificación:
5.0

Charles is very helpful.

janelyn K. 
Clasificación:
5.0

El cliente no dejó un comentario.

carlos O. 
Clasificación:
4.0

El cliente no dejó un comentario.

BreAunna C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tung N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela W. 
Clasificación:
1.0

I am the operations manager of a large moving company & when we rented today with this location the employees on site took advantage of the primary driver onsite & added additional charges with out my permission- they also did not give us the truck that we reserved and when I asked them about it they pretended like the trucks & prices were all the same. Horrible service. Disgusting attitudes - never renting from this area ever again.

Osvaldo O. 
Clasificación:
5.0

El cliente no dejó un comentario.

gustavo N. 
Clasificación:
5.0

The person that help is was really knowledgeable and nice to us.

TOMMY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcello J. 
Clasificación:
5.0

Great friendly staff.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Desiree Z. 
No se han enviado comentarios para esta ubicación.

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