Customer Reviews for U-Haul of Richmond

5,132 reviews

1017 23rd St   Richmond, CA 94804

(510) 234-4544

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(510) 234-4544

1017 23rd St
Richmond, CA 94804

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Staff were friendly and professional, as usual. The trailer had a bit of excess dirt and bark that I had to sweep out before using it, but it all worked out. The guys at this location are always cool.

Shawn D. 
Rating:
5.0

staff was super nice

Steven P. 
Rating:
5.0

Great customer service

MARLYN R. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Lorena B. 
Rating:
5.0

Customer did not leave a comment.

Keri M. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

cesar M. 
Rating:
5.0

Vehicle mileage and gas reimbursement

SAHIL K. 
Rating:
5.0

Customer did not leave a comment.

Farshad R. 
Rating:
5.0

Customer did not leave a comment.

Kensy G. 
Rating:
4.0

The new pickup location was ok. However, prior to this, my reservation was cancelled and never notified!!! I showed up at the Brentwood, Ca location to find out it had been cancelled. Had to wait an extra day to pickup at the Richmond, CA location. To add to insult a $50 refund was provided!! “ for inconvenience of new pickup location” How about my hotel or the movers? My extra day of missing work? Pathetic service to say the least. Very dissatisfied and annoyed at the level of customer service I received. If someone can take time to reach out to me I'd really appreciate it. I'm doubting someone will but remain hopeful. I ONLY decided to return to UHaul as a customer because my last reservation was made right by other site manager. Can explain if needed. Not sure I will return or recommend UHaul after this experience.

Eduardo F. 
Rating:
5.0

good service.

Jack C. 
Rating:
2.0

Needs improved customer service. Employees at this location are rude, disorganized, and unprofessional.

Gabriel S. 
Rating:
5.0

Excellent customer service!

William C. 
Rating:
5.0

Excellent customer service! Very friendly...love it. Thank you so much! Happy Holidays 😊

Griselda P. 
Rating:
5.0

We were immediately greeted when we walked in the door; thanked for our patience for the short wait and thoroughly explained the process, cost and return policy. It was a HUGE change from previous visits so, thank you to the new staff of people who were friendly and helpful. I can tell this place is turning around...for THE GOOD!

Courtney G. 
Rating:
5.0

Keep doing the same. Thanks

HEBERT A. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO O. 
Rating:
5.0

All above board. Great service.

PAMELA W. 
Rating:
4.0

Bring me a truck gas light on

RAMON S. 
Rating:
5.0

this location has Superior customer service

Jeffrey F. 
Rating:
5.0

This was the 2nd time in a month I've rented a truck here. All of the employees were extremely helpful and in a great mood. It was a really good experience...again. Kudos to these guys.

ZACK W. 
Rating:
1.0

No a good costumer service

Erick A. 
Rating:
5.0

Customer did not leave a comment.

Milton G. 
Rating:
5.0

Nothing. Myron? ...I think was his name, was very friendly, efficient, and knew his stuff. The guy who checked me out was fast and friendly

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Glen T. 
Rating:
5.0

Customer did not leave a comment.

Mildred H. 
Rating:
5.0

This was quick and straightforward great customer service thank you

Jose E. 
Rating:
5.0

Had a great experience with Jerry McDaniel. Super friendly and knowledgeable! Would definitely rent a truck from this location again.

Zachary G. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL G. 
Rating:
5.0

Customer did not leave a comment.

Tirzo R. 
Rating:
5.0

The entire staff were exceptionally nice.

Bryant H. 
Rating:
5.0

Customer did not leave a comment.

Dmitry V. 
Rating:
1.0

I plan on writing corporate a detailed letter about the managers behavior. I have been renting more often and previously it has been a NICE place. So much I was planning on approaching the manager and see about starting an account or longer term rental. between his behavior on the night I rented and today, I am no longer renting there and as a 50+ year resident of Richmond, I am urging all my friends and extended contacts, personal and business, to AVOID this business

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

Cameron W. 
Rating:
5.0

Customer did not leave a comment.

Randy P. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
4.0

Customer did not leave a comment.

Trina M. 
Rating:
5.0

They had excellent customer service I had no problem with the equipment it was clean when I came back they checked me in real fast and I like that there real nice

NIKITA B. 
Rating:
5.0

I really appreciate everyone at this location. They made it easy to rent and had excellent customer service. I will definitely be recommending this location.

ANA T. 
Rating:
5.0

Quick and professional friendly service .... will always be a return client under current management

LYNNE R. 
Rating:
4.0

The staff was amazing. They went above and beyond to help me and to make sure i was set with everything before i left. The customer service was top notch as well. They work very hard and deserve the great recognition

Christopher R. 
Rating:
5.0

Excellent service, very helpful and quick

CRAIG S. 
Rating:
5.0

Customer did not leave a comment.

Maribel F. 
Rating:
5.0

My favorite place to rent in the East bay! Always a good experience and the staff is the best part.

CHRISTOPHER R. 
Rating:
5.0

This is one of the best locations I've been able to use. They are very courteous and professional despite the customer's attitudes. I really appreciate their professionalism and Customer service oriented manner. I always tell my friends and family to go to the Richmond California. Store. I will use this store at every opportunity! Thanks Myren and Charles! Thanks U Haul

HERSCHEL C. 
Rating:
5.0

Too notch manager in one tough neighborhood. Good man.

Frederic C. 
Rating:
5.0

Customer did not leave a comment.

BRIGETTE L. 
Rating:
5.0

They were extremely helpful and fast. I was in and out fast when picking up and dropping off the rental.

Anginette B. 
Rating:
5.0

Customer did not leave a comment.

Victoria B. 
Rating:
5.0

I use this location often. The manager runs a great shop and always provides great customer service. Would highly recommend this location.

Pablo V. 
Rating:
4.0

Manager is a nice gentleman. Great customer service.

Dayanne M. 
Rating:
3.0

Last minute changes to reservations are not OK. Your reservation people don't care at all. WTF?

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

dario N. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

Team very welcome I definitely return again when I need 👍🏼👍🏼👍🏼

ABRAHAM Z. 
Rating:
5.0

Customer did not leave a comment.

Peggie M. 
Rating:
5.0

Customer did not leave a comment.

Trung N. 
Rating:
5.0

Truck had a blown fuse which prevented trailer lights not working. Richmond office unable to fix, sent me San Rafael office with tuck and trailer with inop trailer lights to get fixed at Sam Rafael. San Rafael fixed the fuse which took a while to figure out was the cause. Lost half the day getting that resolved.

DAMIEN W. 
Rating:
5.0

Customer did not leave a comment.

Ariel B. 
Rating:
5.0

Great Customer Service

Tammy B. 
Rating:
5.0

It was great service

Joanne P. 
Rating:
5.0

Staff was super friendly and knowledgeable. Easy pick up and drop off.

Jonathan H. 
Rating:
5.0

Staff was excellent!

Geoffrey L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

The staff were extremely courteous and professional. One can tell that the owner has trained his staff and it shows through in the way the customers are treated. Nothing but courtesy and respect which is rare in this day and age. Many people treat their customers like they are doing them a favor but not here. Customers are entreated as if they matter.

TRACY K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

Quick and easy, fast service. Everyone was very helpful. I did not have any wait at all. Would definitely recommend this location and use this location, again. Thank you!

Lisa B. 
Rating:
5.0

Thank you very much! You guys helped me a lot! I appreciate it!

Regina R. 
Rating:
5.0

The cargo bay area DOME LIGHTS could be improved for brighter lighting. I had only 1 light working in cargo bay.

Anthony G. 
Rating:
5.0

Staff there always responsive and fast. They get the job done!

larobb L. 
Rating:
5.0

Customer did not leave a comment.

Ruby R. 
Rating:
5.0

All of the staff from the pick up to the drop off were great. Couldn't have asked for better customer service.

Jose V. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Tenzin T. 
Rating:
5.0

Customer service was super super awesome thank you so much for your help

ANDRES A. 
Rating:
4.0

After towing a 5”8 because uhaul told me the Prius I drive could handle it, I would suggest you never tell a Prius they can tow that kind of weight. My car is in the shop now because it overheated in the dessert and it cost me so much more money than I had planned on. That's my only complaint. Not about the locations, more about your booking agents on your 800 #

Emily C. 
Rating:
5.0

The staff was very professional, the store was well stocked, and due to the large number of staff we were quickly on our way.

Fred E. 
Rating:
5.0

Customer did not leave a comment.

jasmin R. 
Rating:
5.0

Fast service, friendly staff. Love this Uhaul location.

John H. 
Rating:
5.0

There were problems with the reservation due to renters not returning equipment by the time they agreed. Despite that, every member of the on-site staff was exceptionally helpful and tried to accommodate my needs as well as possible. Top rating for the quality of the staff. Now if only people would return the rentals on time . . .

Gary B. 
Rating:
4.0

My truck was clean and ready when I arrived. Everyone who worked there treated me with professional respect. The customer service of all the staff from the time of pickup to drop off were impeccable.

Kritsana H. 
Rating:
3.0

Maintenance, price.

Bharat S. 
Rating:
4.0

Very nice, efficient customer service!!

Cynthia S. 
Rating:
5.0

I was having difficulties getting my hitch installed at another facility and needed it done as soon as possible as we were heading out of town. I called the Richmond U-Haul and they were able to fit me in the following day. The gentlemen there were professional, nice and a pleasure to work with. Thank you to the whole team!

Candace Y. 
Rating:
5.0

Fast friendly service . They were help and I appreciate the service they provided to me

DALIKA T. 
Rating:
5.0

Keep doing what you guys doing .

Adriano M. 
Rating:
5.0

i like the people here thanks julius

Julius L. 
Rating:
5.0

Customer did not leave a comment.

Marc A. 
Rating:
5.0

It was ok. Thank you 👍

Jose A. 
Rating:
4.0

The truck should be fully loaded with gas. I only got 1/4 tank and return it with more than 1/2 tank. I loosed the extra gas cost that I did not get compensated for. I think U-haul should compensate me for this.

Victor D. 
Rating:
5.0

Great Customer Service

Alexis B. 
Rating:
5.0

Honestly the staff were so awesome and kind. Jerry is the best.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

Jerry P. 
Rating:
5.0

The personal is friendly and professional 👍

Jaime B. 
Rating:
5.0

Customer did not leave a comment.

Jenna A. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth E. 
Rating:
5.0

Always efficient service, staff there know what they're doing. Will repeat.

Larobb L. 
No reviews have been submitted for this location.

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