Customer Reviews for U-Haul of Renton Highlands

5666 comentarios

3131 NE 4th St   Renton, WA 98056
(@ Jefferson Ave)

(425) 271-6963

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(425) 271-6963

3131 NE 4th St
Renton, WA 98056
(@ Jefferson Ave)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT KEITH S. 
Clasificación:
5.0

App did not function properly during initial rental pick up and return. App crashed and restarted. When I returned the van, locatiom was closed, so I was reliant on the App functioning. Multiple attemps and App would not complete return process. Customer service wait times were ridiculously long, especially provided as a customer you are essentially trapped at the location until the equipment is returnede. Extremely poor customer experience, I am not likely to rely upon it in the future, nor encourage others to do so. .

Larry L. 
Clasificación:
5.0

Evelyn is really great with customers, very patient! Keep up the good work!

CHARLES S. 
Clasificación:
5.0

I did not catch the name of the person that help me, but she was awesome. I would recommend the location to my friends

RICHARD H. 
Clasificación:
4.0

My agent was excellent! She knows service and is a real attribute to your company!

MICHELLE C. 
Clasificación:
5.0

Like working with them will always go back....

LEO D. 
Clasificación:
5.0

Quick and friendly.

JERRY DALE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

GENE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL W. 
Clasificación:
5.0

Friendly staff member was efficient and got me on the road in a short amount of time. I appreciated his service!

JARED F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
4.0

El cliente no dejó un comentario.

KETRASA P. 
Clasificación:
5.0

Reception was not very inviting or friendly. Service agent appeared rushed to return to the office and quickly disappeared. Mobile check in seemed to be a waste of time too.

Patrick A. 
Clasificación:
5.0

I like the new guy! Very cordial.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRAD B. 
Clasificación:
2.0

Really need to update most of the vehicles here ...gave me a half tank gas and the truck i got was super dirty from the outside ..

ANH QUAN NGUYEN P. 
Clasificación:
2.0

the starting mileage was changed but they did not update the system and had to pay more for the extra mileage.

Anuj B. 
Clasificación:
4.0

El cliente no dejó un comentario.

YOLANDA P. 
Clasificación:
5.0

Didn't quite understand when you rent for the day then they say you only have for half a day. Luck I didn't need it longer.

CHARLES ANTHONY Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allen B. 
Clasificación:
5.0

Great employees

KATHLEEN M. 
Clasificación:
4.0

Location forgot to give me the dolly I had ordered. Making it much more difficult to do my move.

Michael C. 
Clasificación:
5.0

Great customer service!

Jeanne P. 
Clasificación:
5.0

Exelente

SIDONIO M. 
Clasificación:
5.0

The jack for this particular trailer needs to be fixed. Without the jack I could barely remove the trailer from my vehicle during drop-off. Luckily I did not need to remove the trailer from my vehicle while I was using it. Other than that the staff was great and helpful.

Jesse F. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

HRISTO T. 
Clasificación:
5.0

The truck was clean and ready to go at pick up time. Thank you UHaul.

RICARDO G. 
Clasificación:
5.0

Alex was extremely helpful and alleviated my worries. He returned my calls when he said he would and was very professional. Other team members were prompt in organising our transaction and friendly.

CRAIG P. 
Clasificación:
4.0

Location is good, the actual staff at the store were great, but 2 big issues: I could never get through to the actual store directly by phone. When I tried I was on hold for 52 minutes and was bounced to two different regional office staff who were not empathetic to the mistakes they made with my reservation and did not apologize, own up or offer any accommodation. Product was good.

COLBY PRESTON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

YINKA J. 
Clasificación:
5.0

Evie was great . Helpful and courteous

JOHN CHARLES W. 
Clasificación:
5.0

Staff was friendly, efficient and got us out and in quickly even though it was very busy. The staff at this location surpassed any other uhaul rental I have used.

MARCELLE V. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROZELL B. 
Clasificación:
4.0

Improving the speed of check in, especially for people that arrive early.

MATTHEW T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

patty J. 
Clasificación:
1.0

Make sure to inspect all equipment before it's rented out...

ROXANA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori L. 
Clasificación:
4.0

Young lady with colorful hair was not very friendly. The young man that took the truck in from me was very friendly and professional.

Stephen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUNO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKEY R. 
Clasificación:
5.0

Nil

CHUI O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREI P. 
Clasificación:
5.0

Reported issues to this office and they stated that they would look into repairing the engine condition immediately.

Richard A. 
Clasificación:
5.0

Keep Deo on staff as long as you can. He is a Very nice and helpful employee.

CHERYL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

Renting from uhaul was our first experience. The young man that helped us was very friendly and helped wonderfully through the paperwork and helped us outside with all checking safety issues with lights and blinkers brakes. We rented a 6x12 enclosed utility trailer. Great employee !!!!

JOLENE W. 
Clasificación:
3.0

El cliente no dejó un comentario.

COURTNEY MICHELL H. 
Clasificación:
5.0

I'm a repeat customer, I love the staff here, they are professional, engaging, and concerned about your needs. I drive past 3 other dealers to use them and have for years! This is what a U-Haul dealer should be!!

GEORGE WASHINGTO H. 
Clasificación:
5.0

Everyone I talked with were the nicest people I've worked with in a long time. The lady at the counter was helping 3 people at the same time and still provided 1st class service.

STEPHEN W. 
Clasificación:
5.0

Very fast rental process. Easy return process. Excellent staff.

DIANA S. 
Clasificación:
5.0

The women there with the colored hair is excellent. Rented 2 trailers from her over the past week and she got me in and out safely and efficiently better than I have ever been tested there. She should be the manager there if she is not already!

GREGORY A. 
Clasificación:
3.0

The web straps on this trailer used to secure the front tires were badly frayed and difficult to attach to the ratchet. License plate is almost bent in half and not very visible.

JOHN T. 
Clasificación:
1.0

El cliente no dejó un comentario.

JOSEPH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY SCOTT J. 
Clasificación:
4.0

More people working the front desk area. The guy who was there was doing a mazillion things. But he was awesome in all ways!!! I'm sorry we didn't get his name, but he's the guy who's from Jamaica. Great person.

Christina O. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS ERNEST W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Don S. 
Clasificación:
5.0

Perfect!!

ELYSANGELA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTURO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HSINCHENG C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENT K. 
Clasificación:
5.0

Rishard was awesome!! The trailer is in excellent condition and like new...It is very obvious versus that U-Haul actually keeps really good maintenance and all their equipment. It's just another reason why we love U Haul it's not easier to rent a trailer van to buy one and keep it at your house.

JEFFREY HALE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick W. 
Clasificación:
5.0

Good service 👍

EGLEN H. 
Clasificación:
1.0

Your front end employee was rude as hell. I walked in trying to get my keys for the truck I had rented , nobody was up there to assist me . I could hear somebody in the back using the microwave . After a couple minute your lady comes out. I told her I was waiting there for about 5 minutes & she wants to have a smart ass reply saying it only being one minute. I tried dropping the situation . As I grab the keys & was on my way out. She wants to continue being a smart ass & mock what I had initially said about waiting five minutes. Pathetic old hag. Overall poor customer service. The truck was dirty as hell inside & out. Will not be utilizing this location & I'll make sure I don't recommend this location to anyone else either.

Jose G. 
Clasificación:
5.0

Keep the front supervised.

Reyjenaldo C. 
Clasificación:
2.0

Walk the customer through the rental process, like use the app to check the van, where the vehicle is located, they all look the same to customers, tell us how much per mile...

MICHAEL HONGPHUC M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREAS V. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYON S. 
Clasificación:
3.0

Improve your mobile check out. I waited for over 20 minutes just to get the truck. The verification process is a nightmare. For example, I listed a reference who received a text that she would be called soon, she never received a call, then the U-Haul rep advised me that they could not reach my reference. YOU NEVER CALLED!! I will not use the mobile 24/7 process ever again.

Philip M. 
Clasificación:
5.0

Everything was great. Going to rent again next week

Karl L. 
Clasificación:
5.0

El cliente no dejó un comentario.

NELSON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEN T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jay L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA T. 
Clasificación:
5.0

Truck was getting old. Engine check light on and transmission seemed to idle in high gear at stop lights (not everytime). After an hour drive and a 5 hour rest to unload, the brake alarm sounded when we started the truck (not the parking brake). I shut off after moving the truck about 20 feet.

Timothy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kennedy T. 
Clasificación:
5.0

Very friendly and helpful

JOHN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN B. 
Clasificación:
5.0

Very very good experience

MARCO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

Mentioned to the proprietor that the van I rented - at over 128k miles was a little loose in the front end and should either be fixed or retired.

Brian W. 
Clasificación:
5.0

I really appreciate, the manager so understanding with excellent customer service 👏 keep it up

BETTY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONIKO P. 
Clasificación:
5.0

Still waiting on our refund.... Was charged twice... It's been 10days still nothing...

EDWARD H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert Y. 
Clasificación:
2.0

Pretty pathetic this location felt the need to charge me for 1.5 gallons of gas. As the renter/driver, how am I supposed to be able to read a gas gage down to the 1.5 gallon measurement? I think I'll be using another truck rental company in the future

TERRANCE W. 
Clasificación:
5.0

Great service

ROBERT BRYAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKY G. 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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    Contenedores U-Box®

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    Suministros de mudanza

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    Enganches para remolque

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    Propano

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