Comentarios de los clientes para U-Haul of Regina

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Regina

Clasificación general:

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Jameson T.
Clasificación:

The service rep Randy was fantastic. He went over and above and we are very satisfied with the service. We will recommend this company and location to others. Thanks very kindly.

Robin J.
Clasificación:

I had my first and worst customer service with the U-Haul today (26-Feb-2021). The story goes like this: I had reserved a 10' truck on 17-Feb-2021 (ref #: 23256605) online with pick up point as Hill Consulting, 3045 Saskatchewan Dr., Regina towards my move on 26-Feb-2021. Almost half an hour after the reservation was made, I received call from the U-Haul informing that there was no 10' truck available at that pick-up point on my requested date. The lady who called me kindly updated my order by changing pick-up location to 1535 Park Street, Regina, which is much farther for me and she compensated it by offering me 15, truck for the same rate. I accepted the offer and was looking forward to the convenient move. Today I went to the U-Haul office on the Park Street, Regina with one of my friends, fulfilled all the formalities and all of the sudden this lady at the counter very rudely said that I cannot have the truck because it's not delivered by the previous customer and she told I can get a cargo van instead if I wanted. I explained my situation to her and the lady at the adjacent counter also interfered very rudely that it's not their faulty (which I agree) and they had nothing to do about it. The way these two staff (who were at the counters at 11:00 am on U-Haul on 1535 Park Street Regina) exhibited the worst attitude and approach to me and my friend as customers. They didn't even care for the inconvenience I expressed and were not willing to even offer any consideration for the last moment inconvenience caused to me. At the same time, they were confident that they were going to charge the previous customer for not delivering the truck on time. We placed an order for a cargo van, made the payment, got the moving done with the help of personal trucks of two other friends, got out job done, filled up the gas tank, and dropped off the cargo van by around 3:00 pm. At that time (26-Feb-2021 around 3:00 pm) there was another staff at the counter who was patient enough to listen to our concerns, went to another room, talked to her manager, returned to us, took my name and number and told me that the manager would call me. Even after 6 hours, I have not received a call yet. I'll wait and see how it goes. I am writing this to express my frustration at the worst customer “service” and least appreciable attitude shown by those two staff. I will not go for U-Haul for my next move in future because there are other better options and neither will I recommend U-Haul to anyone I know.

Kevin B.
Clasificación:

Was originally directed to Saskatchewan drive location through a phone call from Winnipeg office and multiple emails. Wasted 1/2 hour at that location waiting for appt time and finally got someone on phone that stated they were closed and to drive to park st location instead. Park location said I was lucky they had my requested rental item in stock, but everything past that point went quite well. Just the problems with the initial pickup confusion and wasted time (was on tight schedule).

Olivia A.
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El cliente no dejó un comentario.

Chi-yeong K.
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El cliente no dejó un comentario.

Orlando M.
Clasificación:

N/A

Corey N.
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El cliente no dejó un comentario.

Soe Doh M.
Clasificación:

perfect to customer improve for everyone nice UHual thanks you all

Lesley P.
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El cliente no dejó un comentario.

Michael K.
Clasificación:

Such amazing friendly service. Strongly recommend

Ahmed N.
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El cliente no dejó un comentario.

Peter C.
Clasificación:

Nothing

Doug S.
Clasificación:

El cliente no dejó un comentario.

Lee M.
Clasificación:

Well, when I DECLINE the insurance and because you have access to my credit card, you illegally snap another $14.70 on to it after I've paid the agreed upon $33.25 upon pick up, I get a little unhappy. Theft under $5,000 is crime under the Criminal Code even if theft is $14.70.

Matthew B.
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El cliente no dejó un comentario.

Raymond F.
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El cliente no dejó un comentario.

Allan B.
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Ladies treated us very well , efficiant and respectful. We completed our move and dropped unit at Sunshine Esso Balcarres , same day . Much appreciated!! Thank you

Michael M.
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We booked a truck for two hours and were told that although they couldn't reduce the per day charge, they would not charge us for mileage if it was less than 20 miles. We were charged for mileage and when I phoned to ask for that to be waived, I was advised that they did not say that they would waive the mileage because that is not their policy (even though both the reservation person and the counter person told me that they would not charge for mileage). It was an unsatisfactory follow up call to this location.

Clinton T.
Clasificación:

El cliente no dejó un comentario.

B B.
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The young lady that saw me pull into the small packed yard asked if I was returning the trailer. I said yes and she guided me to the other side of the yard where she did the return very quickly and efficiently. She took our broken down cardboard boxes and I told her about the grease in the trailer. Excellent customer service from her. Willow Goddard is her name and give her due credits!

Douglas H.
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El cliente no dejó un comentario.

Roger H.
Clasificación:

El cliente no dejó un comentario.

Brad S.
Clasificación:

El cliente no dejó un comentario.

ABDULLATIF A.
Clasificación:

I was very happy with this company and all the people were kind to me Thank you very much .

Douglas B.
Clasificación:

Good people

Michael A.
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El cliente no dejó un comentario.

Richard W.
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El cliente no dejó un comentario.

Elliott M.
Clasificación:

El cliente no dejó un comentario.

Laury N.
Clasificación:

El cliente no dejó un comentario.

mark S.
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El cliente no dejó un comentario.

Corey F.
Clasificación:

Great help from staff calling me back from Winnipeg not so great help from answering service in the states . Guy in Regina was fabulous

Gil D.
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Gentleman that I dealt with when I picked up the trailer was excellent!

Reka G.
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El cliente no dejó un comentario.

Eric L.
Clasificación:

The service is great.

Rick W.
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El cliente no dejó un comentario.

Roland B.
Clasificación:

Excellent staff and cordial service . I am truly impressed with the two staff that dealt with me on pick-up and return . In and out quickly .

Cindy H.
Clasificación:

Everything was amazing! Thank you

Douglas B.
Clasificación:

Very helpful staff they know there business. Appreciated 👍

William K.
Clasificación:

The original pick up location was 3045 Sask Dr. This felllow lied about when he arrived saying it was an hour afo, when I was sitting at the end of the parking lot and saw him drive in, then he stated my trailor was not there , I could rent an open one, when I told him he didnt arrive an hour ago, he became rude and refused to rent the trilor so I went to the park st location THIS WAS HORRIBLE CUCTMER SERVICE The Park St people even confirmed this fellow ios often reported as rude to customers

Shujun L.
Clasificación:

El cliente no dejó un comentario.

Cindy L.
Clasificación:

Truck was old but did the job fine. Wouldn't want to take it out of town Employees were friendly and efficient. Crowded location. Minimal parking. A larger property would be welcomed. (And needed)

London D.
Clasificación:

Super fast and friendly service.

Angelino Jr G.
Clasificación:

Awesome!

Broc M.
Clasificación:

Great service. Great people. Will use time and time again for my moving needs.

Jordon B.
Clasificación:

Upgrade trucks to have cruise control for long distance moves.

Oleksandr D.
Clasificación:

El cliente no dejó un comentario.

Ron B.
Clasificación:

The only thing I don't like about uhaul, is the fuel policy. Trying to return a vehicle with the same amount of gas as you got it, is impossible, so you alway fill up a little more so you are not penalized. Well after about 6 rents your tanks are full again I'm sure. If I rent it at a quarter full and return it half full, I am not compensated for the extra fuel.

Mahamat H.
Clasificación:

Friendly service and nice environment.

Mark S.
Clasificación:

Continue to do what you do!

Rick B.
Clasificación:

Equipment in the truck ready to go

Jitender J.
Clasificación:

El cliente no dejó un comentario.

Clifford D.
Clasificación:

you guys need a bigger and wider shop not enough space to park your equipments and parking for your customers.

Brett C.
Clasificación:

When i returned the u haul the guy who was working went looked over the uhaul decided he wanted to park it so got in hit the gas an i guess he though he was in a race cuz he was going so fast then when he backed it up he hit the building he parked it against. not to mention the whole transaction with him he was unbelievably rude to me. my mother in law was standing there watching all of this and could not believe the way this guy was acting or the way he treated the equipment. it was like he had no regard for his job and didn't care about anything.

LESLIE S.
Clasificación:

El cliente no dejó un comentario.

Jamal S.
Clasificación:

Hire more employees

roxanna R.
Clasificación:

El cliente no dejó un comentario.

Dustin G.
Clasificación:

Not sure how old the child was working but he looked like he was 16. Nice kid, but: 1. He hade me get out of my vehicle, and manually move the big ass trailer in the snow that was sitting in front of my trailer I was renting. 2. The employee almost rammed the back of the trailer through my bumper, but thank god I was right there to stop it from hitting and damaging my bumper. 3. Hooked up the trailer and gave it about a 3/4 twist to tighten the ball, and gave up. I asked for some wide mouth pliers, said he had none...I then hand tightened the trailer as best as I could until I got home. Turned it multiple times at home. IT WAS NOT TIGHTENED ON AT ALL! Why is my rental not ready when I get there? Why am I the paying customer pulling trailers around before I can use the one that I am on the clock for. This is poor all around and it would be nice if you could contact me to go over this debacle.

Mohammed Zakir A M.
Clasificación:

El cliente no dejó un comentario.

Carter A.
Clasificación:

El cliente no dejó un comentario.

Stacey K.
Clasificación:

Melanie was great to book with, my equipment rental was ready when they said it would be, everyone and everything was excellent!

Anubhav A.
Clasificación:

Truck was not clean. The truck when i return was not inspected and not money was deducted without confirming me the reason. May be the amount was deducted with proper reason, bit i should have been informed.

Eva K.
Clasificación:

Very helpful!

tim R.
Clasificación:

El cliente no dejó un comentario.

Roger R.
Clasificación:

Overall good services

Xiu Feng L.
Clasificación:

El cliente no dejó un comentario.

Kevin T.
Clasificación:

Couple of technical issues but want over with staff when I returned the truck

Darwin G.
Clasificación:

Was not clean but that is too be expected with all the wet snow and messy roads.

Thomas B.
Clasificación:

I had reserved a 6 by 12 to be picked up on Saskatchewan drive. When I got there the door was locked and no one answered the phone. There was no explanation given and no apology for this. I had to go to park street and the. Was only given a 5 by 8 trailer. This put a two hour delay into our move and was incredibly frustrating. Uhaul, so far has not been at all sympathetic for their mistake. So as a family we were not impressed with the Sask drive location which basically did absolutely nothing for us.

Jordan P.
Clasificación:

Mel the manager was extremely helpful. She made sure to have a truck available to us and was very kind and professional. We received everything on time and would certainly recommend Mel and the Park street UHaul location to anyone! :)

Christine K.
Clasificación:

When I reserved my Uhaul van, I was offered the one free month of storage option, which was ideal to my situation. I picked up the van, and drove an hour and a half to load. I was less than half loaded when I received a call from the manager saying they don't have the one month free storage unit's in that city. This manager was not prepared to budge on any accommodations for the error. This cost me an extra $250 for storage at another business, and because it was a Saturday they close earlier. I ended up having to leave half my belongings behind in order to drive the hour and a half to meet the closing time. When I returned the van to Uhaul, there was trouble accessing my account, and it took well over an hour to get my deposit back. This “mishap” and then a four hour drive, left me a VERY dissatisfied customer.

Puneet R.
Clasificación:

Best in town

Trishia A.
Clasificación:

My drop off location had the wrong address so I called and was given another wrong address. Here I am driving around the city for almost 2 hours trying to find the proper location to find that it was 5 mins away from my new house. Was very time consuming but I'd still go with uhaul forsure.

Kelly R.
Clasificación:

El cliente no dejó un comentario.

Anna P.
Clasificación:

El cliente no dejó un comentario.

Jeffrey G.
Clasificación:

El cliente no dejó un comentario.

Brandon E.
Clasificación:

Not clean, some unmarked damage required dispute but was otherwise good and noted it once pointed out. Likely just missed

Rodney D.
Clasificación:

El cliente no dejó un comentario.

Muhammad S.
Clasificación:

Too congested parking area. No parking space. Slow working staff. Difficult and lot of wait time when going online to pick the truck. It kept saying, "waiting for approval", so I just went to the on site customer service. Over all poor service. Truck was good.

Andrew W.
Clasificación:

Overall very pleased with the experience. The staff were also all extremely helpful. My one very small complaint is that the office is overly crowded with boxes. It felt claustrophobic especially as there were 3 workers behind the counter and about 5 other customers in the store when I arrived. Will definitely use the service again.

Ashutosh A.
Clasificación:

El cliente no dejó un comentario.

Danny L.
Clasificación:

I don't think you need to do anything different, the staff here went above my expectations to help me with getting a truck. My online order was changed by your system and didn't inform me. Thus leaving me stranded. I booked a 10 foot truck for 24 hours for pick up at 630 pm.when i got to my pick up location they said my reservation was for only 12 hours. Thus leaving me standed as the place i needed to get to was closed during these hours. I ended up having to take a 26 foot truck at almost triple the price. I thought that that was a little bit unfair but it was not the staffs problem as they can only do their job as outlined by uhaul. I have been a customer of uhaul over the years and won't let this episode affect me renting from here in the future. I would like to say thank you to the manager as she worked hard to help me out. Again thank you

Marvin E.
Clasificación:

El cliente no dejó un comentario.

Taryn B.
Clasificación:

This location tried to charge me for an additional day of rental charges ($135) because I returned the U-Haul at 12:45 am on the same day I picked up and used the van. The only additional charge I was expecting was $20 for returning after hours, which I was informed of when I picked up the rental that day. At no point was I told that I could be charged an entire extra day of rental fees if I was to return the U-Haul after midnight, despite only having the vehicle for 10 hours. As a customer renting a U-Haul, I think it is very important to know any and all possible charges so I can be prepared to know what I will be paying. I spoke with customer service and the lady was rude, cut me off and spoke over me, and ended the call before I could get another word in or ask any other questions regarding this issue. I would not recommend this location unless you enjoy surprise/inconsistent rental charges, and a huge headache on top of it all.

Brett T.
Clasificación:

All staff were great. The vehicle was in great condition, there were no worries...the only downer was there was a lot of animal hair on the passenger seat. Definitely would come back and inform others of a great experience renting.

Lloyd W.
Clasificación:

Would have been extremely nice to have been able to pick up the trailer in the location (Moose Jaw) as I asked and was booked for.

Trevor H.
Clasificación:

El cliente no dejó un comentario.

Kevin S.
Clasificación:

Find a way to line up what is said by telephone-customer service with the truth. Awful experience with organization overall

Robert H.
Clasificación:

El cliente no dejó un comentario.

Timothy S.
Clasificación:

El cliente no dejó un comentario.

Kenneth E.
Clasificación:

El cliente no dejó un comentario.

Jeff L.
Clasificación:

El cliente no dejó un comentario.

Jeffrey L.
Clasificación:

El cliente no dejó un comentario.

Daryl B.
Clasificación:

El cliente no dejó un comentario.

Melissa S.
Clasificación:

El cliente no dejó un comentario.

Angie N.
Clasificación:

El cliente no dejó un comentario.

Matthew L.
Clasificación:

Polite and friendly service rep.

Gregory H.
Clasificación:

El cliente no dejó un comentario.

John M.
Clasificación:

El cliente no dejó un comentario.

Mike Z.
Clasificación:

I ask d to be able to pick up my rental at 08:00. They sent me all the way across the city to pick it up and when I got there I found the place didn't open till 09:30. So I phoned the Park Street place and they had one available, so I drove back there to my side of the city and picked it up. But this caused me to start my day 2 hours later than me had planned. The Park Street folks were very accommodating though. I don't understand why you would send me all the way across town to pick up my rental especially when the store didn't open earl enough to pick up the rental when I required it.

lennard Y.
Clasificación:

app did not work when I tried to return after hours

Amanda L. | Overall Experience |
Clasificación:

A bit on the slow side, but otherwise good

Andrew R. | Overall Experience |
Clasificación:

My U-Box rental experience was horrible. I would like a follow-up phone call at 647-936-6970. I am actively avoiding the company due to atrocious customer service. I insist you contact me to follow-up

Rose G. | Overall Experience |
Clasificación:

Staff were good,but the need more people working More staff would make the service move from average to above average More secure facility for the uboxes is very needed.

Brett D. | Overall Experience |
Clasificación:

1 U-boxes not loaded on trailer at 10 am as I had asked; 2 Staff denied even having my 2 U-boxes; 3 After loading 1 U-box staff promised to have 2nd on trailer when we returned. They failed to do so.

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