prefer to talk to someone about availability or changes even though web site is convenientTerry P.
Customer Reviews for U-Haul of Regina
Regina, SK S4N2E9
(Btwn Victoria & Dewdney)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 3:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great customer service as alwaysKaren K.
The straps on the car transport were frozen in place when we got there. The u-haul employees stood outside smoking not offering any help while watching us struggle in the freezing cold. Even a cup of warm water poured on it may have been nice.Liza W.
El cliente no dejó un comentario.Chantal B.
El cliente no dejó un comentario.Grant P.
El cliente no dejó un comentario.Vasili R.
Staff was great. Helpful and professionalRichard G.
Very friendly and helpful ! Quick to get my reservation drop off was quick and easy as we'll definitely recommend this u haul locationryan S.
I was charged 40 dollars in gas for going 11 kilometres. That math doesn't add up. The vehicle itself had the engine light on and sounded like it was going to blow up. The gentleman who processed my reservation was good but his coworker was a lady who was extremely rude to everyone she helpedTaylor E.
Left google review for Park Street location in Regina SK already.Brett B.
El cliente no dejó un comentario.Ryan T.
Everything was greatKeith H.
I was charged a hundred dollars more than the estimated price, but I respected the mileage and I even returned the cargo van a day earlier. The reception guy was nice but couldn't help me, it's disapointing.Nicolas Joel D.
See above storyJim H.
The young lady at the counter is amazing at her job, the same cannot be said for a couple of young guys who wouldn't get off the chairs or away from their phones long enough to do a return! Well done young lady!Curtis B.
El cliente no dejó un comentario.tesfom kelati K.
It's so difficult to close the driver door. This should be maintained. The staff are very friendly.Ayodeji O.
El cliente no dejó un comentario.Gary N.
El cliente no dejó un comentario.James F.
The staff at the regina location I deal with are excellent. The vehicles could be better if the had winter tires because the city of regina does a poor job of road cleaning.William B.
You guys were great and the lady who took my order was super friendly , I'd totally go backCecilia P.
Equipment servicing procedures need to be improved considerably,, the wheel tow dolly was not ready to be used when we arrived as the wheel straps needed to be replaced and the taillights were not working. Thankfully in about an hour they got these problems corrected, but then after going to pick up the car and on our way to our destination the left wheel hub bearing assembly came apart about 70 kilometres from that days destination.Thankfully the accident happened while driving through a small town of Southey at slow speedKenneth B.
El cliente no dejó un comentario.Cary J.
nothing! Trucks set up with large mirrors, non skid loading ramp & lockable sliding doorTerry P.
El cliente no dejó un comentario.Malcolm G.
Well the company not the personal could put winter tires on the vehicles the tires on the truck and van that I rented in the last week or so got stuck very easily.William B.
Inside of cab was not cleanKent W.
Seatbelt was extremely sharp and ruined my jacket. It ripped it right open. Truck was also parked in a spot that I wasn't able to pull out from. Had to wait 1.5hrs for someone to come give me a new truck.David N.
My KM out was 10924.1 and my KM in was 10932. Total distance 7.9km. And my Fuel Charge is $13.58 for 6L. Which is totally ridiculous, totally outrageous. I rented a truck for 1 hour To move my mattress.Milon P.
This location need to be a customer parking lot , because when I went there I couldn't find a parking to park my vehicle ..mustafa A.
Servicio al cliente de excelencia.Pargat S.
El cliente no dejó un comentario.Paul M.
Great customer service every time I go inNeena S.
Could have been cleaned on the inside and the check engine light was on. Staff was good. Booking was easy.Parker T.
Easy drop off, quick and friendly staff.Dwight N.
El cliente no dejó un comentario.Raymond Z.
El cliente no dejó un comentario.Sean S.
When picking up the rental got told it was parked out back. Then when renting they just said you paid by credit card.Kim F.
El cliente no dejó un comentario.jagafa I.
I have always received the best customer service from everyone I have dealt with at the Park St. location. Great staff!!!Michele C.
El cliente no dejó un comentario.Laverne K.
While I was there I witnessed a conversation between a client (black man) and I believe the store manager ( a woman around 50 years old). The manager was quite rude to the client and accused him of yelling at her over a rental issue. The client replied saying "I am not yelling, I am not talking any louder than you are". The employee responded yes you are yelling and I don't need to put up with it. I looked over (as I was being served by someone else, the employee then changed her tone somewhat. I could not help but think there was some prejudice because it was a black man. In my opinion, it was the employee being agressive and not the other way around.Robert T.
Service was great and staff were very pleasant.ALEX L.
Fire your current manager get an entire new change of staff maybe the attitude will improve in the business and maybe your reviews will stop getting so poor.. The attitude in that building is absolutely disgusting I honestly feel like I walk into a shop full of hillbilly's waiting to steal your carTaylor T.
El cliente no dejó un comentario.Calvin K.
El cliente no dejó un comentario.Lorri Lynn N.
El cliente no dejó un comentario.Kaeli P.
When you book a week in advance, everything you need should be available. If customers are stealing dollys, then charge them, but at the very least, have a dolly available for those that requested one. A week is lots of time to source/build a dolly. Saying sorry but it sucks to be you is not great.Gary M.
Great staff, quick and helpful. The manager was exceptionally helpful and explained everything in detail. It was a hassle free experience and if I ever need another rental I would go hereClayton B.
Also your form is broken. It keeps asking me to rate a bunch of towing companiesâ€¦?Mason S.
El cliente no dejó un comentario.Daniel R.
El cliente no dejó un comentario.Kim S.
El cliente no dejó un comentario.Manuel M.
The inside of the vehicle was a little bit dusty, but otherwise great service.Amber S.
The truck is dirty and try to work on the transmission, the gear system needs servicingayokunle F.
El cliente no dejó un comentario.Kelly S.
Just keep the maintenance on the equipment so there's no problems in the road! Like side markers working., to see at night!Jorge E.
El cliente no dejó un comentario.crystal S.
El cliente no dejó un comentario.Dennis F.
Its just the reading of the gas gauge in the computer is different from the actual in the truck.Gino M.
El cliente no dejó un comentario.Karen C.
El cliente no dejó un comentario.Tom W.
My first phone call to the location ended up re-routed to someone in the US, which measures kinda confusing. But I got booked in, so all was good.Leeann B.
Fantastic staff at this location. Extremely helpful and catered to our needs.Calvin K.
Melanie was absolutely exceptional. She was so helpful as she provided us with sound advice, service and recommendations that made our move a whole lot easier.Calvin K.
El cliente no dejó un comentario.Travis S.
El cliente no dejó un comentario.GRAHAM D.
Charge the price it comes up with .. not adding extra costs on that aren't known .. absolutely disappointed!!!Candice C.
The call centre promised me a covered trailer but when I got to the store they didn't have it available. Said it had been rented out and the call centre messed up. I ended up having to use an open trailer which wasn't ideal for me. The people in the store were very helpful but I wished they would have had the trailer i had actually booked for my move.Josh H.
El cliente no dejó un comentario.JohnC W.
I have been renting from U-Haul the last little while found that equipment is always tiptop shape easy pick up easy drop off the best thing is they're half the price on rental trailers I will be back to rent againDallas S.
The guy at the desk was A GREAT HELP AND DEFINITELY GREATLY APPRECIATED! He was helpful , respectful and REALLY HELPED ME OUT ! And I was absolutely amazed how easy it was to return the rental, which after a hard days hauling was GREAT ! The only slight issue. no parking for my vehicle when I picked up my rental , sorry guys I can only give you a 99 out of 100 lol ! Great job, I'll be back to see ya again when I need your services Thank YouClint K.
El cliente no dejó un comentario.karam M.
Maybe a little waiting area. Not everybody is able to get to Tim Hortons.sandra H.
Location is as good as any. Customer service left a lot to be desired. The agent appeared dis-interested and not at all helpful.Samuel S.
El cliente no dejó un comentario.Alina P.
The guys working there are the best! I can't remember both guys names but I know one of the guys is Cody Brass. Best customer service ever.crystal S.
El cliente no dejó un comentario.Iris M.
El cliente no dejó un comentario.Asma A.
El cliente no dejó un comentario.Robert K.
Once again my issue with U-Haul was not with the pickup store but rather with corporate or whom ever in Winnipeg who called to tell me the car hauler I wanted to rent was only available 2 and a half hours south of meâ€¦ when I inquired as to the availability of this trailer in any U-Haul centre at least in the direction I was headed she said noâ€¦ it really didn't sound like she was interested in making the effort to check.ROBERT C.
El cliente no dejó un comentario.Dorothy N.
Clean truck, it was absolutely filthyBritney L.
El cliente no dejó un comentario.Laverne K.
All good thanks muchGreg V.
Nothing - perfect mix of on-line and in-person service.Harlan K.
El cliente no dejó un comentario.Damanpreet S.
El cliente no dejó un comentario.Franco C.
El cliente no dejó un comentario.RANDY H.
Booking was inaccurate. Called in to make a change which was confirmed. The location had no idea. Trailer was filthy, boxes and garbage left behind.Chad H.
El cliente no dejó un comentario.Chauncey V.
El cliente no dejó un comentario.nsans R.
El cliente no dejó un comentario.Costa M.
El cliente no dejó un comentario.Sarah P.
Wonderful service. Everything went smooth. Gracias.Varsy W.
El cliente no dejó un comentario.Anthony O.
El cliente no dejó un comentario.Chantel C.
Nothing at all. Very friendly and helpful. GraciasRoberta P.
El cliente no dejó un comentario.Vivian O.
This is a comment for U Haul corporate. The service I received at the Park St location was very good. For U Haul corporate you need to make sure that your Chevrolet pick up trucks with the tow package have wiring and computer programming/modules that will work with LED trailer lights. I rented a 2022 Silverado and it wouldn't power my boat trailer lights. This is a known problem with GM/Chevrolet products and needs to be addressed by your company as I can only assume that there are a large number of people whom hook up the trailer lights and think they are working without checking them.Colin S.
A bit on the slow side, but otherwise goodAmanda L. | Overall Experience
My U-Box rental experience was horrible. I would like a follow-up phone call at 647-936-6970. I am actively avoiding the company due to atrocious customer service. I insist you contact me to follow-upAndrew R. | Overall Experience
Staff were good,but the need more people working More staff would make the service move from average to above average More secure facility for the uboxes is very needed.Rose G. | Overall Experience
1 U-boxes not loaded on trailer at 10 am as I had asked; 2 Staff denied even having my 2 U-boxes; 3 After loading 1 U-box staff promised to have 2nd on trailer when we returned. They failed to do so.Brett D. | Overall Experience
Servicios adicionales en esta ubicación
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