Comentarios de los clientes para U-Haul of Regina

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Regina

Clasificación general:

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Thomas B.
Clasificación:

I had reserved a 6 by 12 to be picked up on Saskatchewan drive. When I got there the door was locked and no one answered the phone. There was no explanation given and no apology for this. I had to go to park street and the. Was only given a 5 by 8 trailer. This put a two hour delay into our move and was incredibly frustrating. Uhaul, so far has not been at all sympathetic for their mistake. So as a family we were not impressed with the Sask drive location which basically did absolutely nothing for us.

Jordan P.
Clasificación:

Mel the manager was extremely helpful. She made sure to have a truck available to us and was very kind and professional. We received everything on time and would certainly recommend Mel and the Park street UHaul location to anyone! :)

Christine K.
Clasificación:

When I reserved my Uhaul van, I was offered the one free month of storage option, which was ideal to my situation. I picked up the van, and drove an hour and a half to load. I was less than half loaded when I received a call from the manager saying they don't have the one month free storage unit's in that city. This manager was not prepared to budge on any accommodations for the error. This cost me an extra $250 for storage at another business, and because it was a Saturday they close earlier. I ended up having to leave half my belongings behind in order to drive the hour and a half to meet the closing time. When I returned the van to Uhaul, there was trouble accessing my account, and it took well over an hour to get my deposit back. This “mishap” and then a four hour drive, left me a VERY dissatisfied customer.

Puneet R.
Clasificación:

Best in town

Trishia A.
Clasificación:

My drop off location had the wrong address so I called and was given another wrong address. Here I am driving around the city for almost 2 hours trying to find the proper location to find that it was 5 mins away from my new house. Was very time consuming but I'd still go with uhaul forsure.

Kelly R.
Clasificación:

El cliente no dejó un comentario.

Anna P.
Clasificación:

El cliente no dejó un comentario.

Jeffrey G.
Clasificación:

El cliente no dejó un comentario.

Brandon E.
Clasificación:

Not clean, some unmarked damage required dispute but was otherwise good and noted it once pointed out. Likely just missed

Rodney D.
Clasificación:

El cliente no dejó un comentario.

Muhammad S.
Clasificación:

Too congested parking area. No parking space. Slow working staff. Difficult and lot of wait time when going online to pick the truck. It kept saying, "waiting for approval", so I just went to the on site customer service. Over all poor service. Truck was good.

Andrew W.
Clasificación:

Overall very pleased with the experience. The staff were also all extremely helpful. My one very small complaint is that the office is overly crowded with boxes. It felt claustrophobic especially as there were 3 workers behind the counter and about 5 other customers in the store when I arrived. Will definitely use the service again.

Ashutosh A.
Clasificación:

El cliente no dejó un comentario.

Danny L.
Clasificación:

I don't think you need to do anything different, the staff here went above my expectations to help me with getting a truck. My online order was changed by your system and didn't inform me. Thus leaving me stranded. I booked a 10 foot truck for 24 hours for pick up at 630 pm.when i got to my pick up location they said my reservation was for only 12 hours. Thus leaving me standed as the place i needed to get to was closed during these hours. I ended up having to take a 26 foot truck at almost triple the price. I thought that that was a little bit unfair but it was not the staffs problem as they can only do their job as outlined by uhaul. I have been a customer of uhaul over the years and won't let this episode affect me renting from here in the future. I would like to say thank you to the manager as she worked hard to help me out. Again thank you

Marvin E.
Clasificación:

El cliente no dejó un comentario.

Taryn B.
Clasificación:

This location tried to charge me for an additional day of rental charges ($135) because I returned the U-Haul at 12:45 am on the same day I picked up and used the van. The only additional charge I was expecting was $20 for returning after hours, which I was informed of when I picked up the rental that day. At no point was I told that I could be charged an entire extra day of rental fees if I was to return the U-Haul after midnight, despite only having the vehicle for 10 hours. As a customer renting a U-Haul, I think it is very important to know any and all possible charges so I can be prepared to know what I will be paying. I spoke with customer service and the lady was rude, cut me off and spoke over me, and ended the call before I could get another word in or ask any other questions regarding this issue. I would not recommend this location unless you enjoy surprise/inconsistent rental charges, and a huge headache on top of it all.

Brett T.
Clasificación:

All staff were great. The vehicle was in great condition, there were no worries...the only downer was there was a lot of animal hair on the passenger seat. Definitely would come back and inform others of a great experience renting.

Lloyd W.
Clasificación:

Would have been extremely nice to have been able to pick up the trailer in the location (Moose Jaw) as I asked and was booked for.

Trevor H.
Clasificación:

El cliente no dejó un comentario.

Kevin S.
Clasificación:

Find a way to line up what is said by telephone-customer service with the truth. Awful experience with organization overall

Robert H.
Clasificación:

El cliente no dejó un comentario.

Timothy S.
Clasificación:

El cliente no dejó un comentario.

Kenneth E.
Clasificación:

El cliente no dejó un comentario.

Jeff L.
Clasificación:

El cliente no dejó un comentario.

Jeffrey L.
Clasificación:

El cliente no dejó un comentario.

Daryl B.
Clasificación:

El cliente no dejó un comentario.

Melissa S.
Clasificación:

El cliente no dejó un comentario.

Angie N.
Clasificación:

El cliente no dejó un comentario.

Matthew L.
Clasificación:

Polite and friendly service rep.

Gregory H.
Clasificación:

El cliente no dejó un comentario.

John M.
Clasificación:

El cliente no dejó un comentario.

Mike Z.
Clasificación:

I ask d to be able to pick up my rental at 08:00. They sent me all the way across the city to pick it up and when I got there I found the place didn't open till 09:30. So I phoned the Park Street place and they had one available, so I drove back there to my side of the city and picked it up. But this caused me to start my day 2 hours later than me had planned. The Park Street folks were very accommodating though. I don't understand why you would send me all the way across town to pick up my rental especially when the store didn't open earl enough to pick up the rental when I required it.

lennard Y.
Clasificación:

app did not work when I tried to return after hours

Steve J.
Clasificación:

I had to wait an extra 30 minutes because the computer system was down. The manager was excellent under the circumstances and thanked me for my patients. In observing the site, the size of the show room it is far to small and everything is just on top of the next thing. Does not look like a very professionally organized environment. There was only the manager on staff that day and you certainly can not run a business of that type with only one staff member. I have my own business and if that was my business I certainly would be running it a lot better than what I saw there. Maybe due to Covid-19, things are somewhat tighter or maybe I just came at a difficult time. Thank you

Paul G.
Clasificación:

Pierce is always polite and professional. Not sure why he's not the Manager!!! Always looks after myself and who I send there

Derry R.
Clasificación:

The shop was super busy when I arrived and my wait time was minimal. The staff, equipment & shop are top notcch.

Curtis G.
Clasificación:

El cliente no dejó un comentario.

Karen M.
Clasificación:

El cliente no dejó un comentario.

Eric L.
Clasificación:

Good equipment and great service

Kerry F.
Clasificación:

Not enough staff waiting lines long

Timothy S.
Clasificación:

Keep your employee happy so he stays there and keeps working for you. He's very pleasant and helpful and both times that I've dealt with him everything went well for me. Looking forward to dealing with him again next time !

Candace B.
Clasificación:

Was not impressed we were given the truck on empty but did get a fuel credit for the extra we had to put in. Also the computer system was very slow and could tell others were getting frustrated. Felt bad for staff as she was doing the best they could with a very slow system.

sean H.
Clasificación:

El cliente no dejó un comentario.

dylan F.
Clasificación:

Very good helpful people at the park street location would highly recommend. Thank you all for the kind professional service.

Dion F.
Clasificación:

The service was excellent...

Sukhwinder S.
Clasificación:

Train your managers and Employees on how to treat customers. Manager at this location was very rude and was giving threats to cancel the contract. Have some courtesy and don't be a racist.

ARON S.
Clasificación:

Best experience ever. Very cooperative, helpful stuff. Extremely happy with doing business with these guys. You are best of the bests.

eugene T.
Clasificación:

El cliente no dejó un comentario.

Ken H L.
Clasificación:

El cliente no dejó un comentario.

Paul A.
Clasificación:

Me - Hello, I tried to rent a uhaul online for over 24hrs but it won't let me. Uhaul - Let me look into that for you Me - Thank you, initially I chose a drop off location where I was traveling to but the nearest drop off location was 1h30 minutes out of the way. When I switched back to the same drop off location as the pick up it wouldn't let me take for over 24hrs. Uhaul - we have in town trailers and out of town trailers, you have to drop off the out of town trailers out of town. Can I have your credit card number to secure the booking. Me - I cant drive an 1hr and 30 minutes out of the way to drop off the trailer. Can I drop off that trailer back to the same location or can I get an in town trailer for longer then 24 hrs. Uhaul - We are very busy and can only rent a trailer for 24 hrs in town and you can't drop the out of trailer off back at the same location. What is your credit card number to reserve the trailer. Me - Is an in town trailer available to friday Uhaul - checks and says yes Me - actually is a trailer available for Saturday Uhaul - checks and says yes Me - so there is a uhaul available to rent for 24hrs on Friday and on Saturday, why can't I rent it for 48hrs. Or can I just make two booking. I'm travelling out of town and I won't make it back In time. I also can't drive an hr and a half out of the way to drop the trailer off somewhere else. Uhaul - You can rent the out of town trailer for 64.99 and if you need an additional day there is a charge of 20 if you have it for longer. What is your credit card number.... Me - So if I rent the in town trailer and don't bring it back in time is the late charge 20? Uhaul - I don't feel comfortable giving you the intown trailer as you clearly need it for longer then 24hrs. What is your credit card number? Me - I'll just book it online. I don't know what I'm going to do. Uhaul - if you Provide your credit card info I can reserve now Me - hangs up I proceed to rent a uhaul I town online for 24 hrs with a pick up at 745pm latest time with a drop off the next day at 745pm. Gonna suck but might be able to make it back by that time. Wake up the day I'm suppose to pick up the trailer to a voice mail, “Hello we have changed your booking to 6:45pm and you have to drop off the trailer at 6:45Pm. 100% not going to happen. My guess if that someone reserved the trailer and they ain't getting it now. Day of trip call uhaul contact at 4pm to let uhaul know that I won't be dropping off the trailer at the scheduled time. I was only doing it so the guy I thought needed the trailer. Uhaul representative is very friendly hums and haws and says looks like that trailer is scheduled for pick up but it's not scheduled till tomorrow afternoon. Me - I can drop off at 11:30 tomorrow Uhaul - Thats great there will be an additional charge Me - I'm aware thanks Uhaul - have a great day What a Joke Do better

Wes R.
Clasificación:

El cliente no dejó un comentario.

Ross L.
Clasificación:

El cliente no dejó un comentario.

Gerald T.
Clasificación:

El cliente no dejó un comentario.

Anthony N.
Clasificación:

El cliente no dejó un comentario.

Aaron D.
Clasificación:

All good...no problems at all

ARON S.
Clasificación:

Excellent service.

Steve J.
Clasificación:

The vehicle was a little dirty and definitely not up to the standards that I get from any other rental car facility, but it generally wasn't that bad. It had definitely been vacuumed that day, but certainly not since the last person to rent it. I have zero confidence that the inside was wiped down with disinfected wipes. This is something that should be done all the time, especially when there's pandemic. When you Ask me if I would recommend this location to a Friend, I have to answer with a very hesitant yes. The experience of dealing with U-Haul was a 1 out of 10 at best. My experience began last weekend when I tried to rent a truck, But when I went to pick it up, There was no vehicle assigned to me. Despite the fact that I had a reservation. Why do you even take reservations when you can't guarantee a vehicle will be there when you pick it up!!!!! That is unacceptable!!!!!! When I went to get the vehicle this weekend, I opted for the contactless online pick up. But I still had to go into the store and wait in line to get the keys. Why is skip the line up even offered if you can't even honor it!!! The inside of the store was also filthy dirty. There is no plexiglass at the registers and employees are not wearing masks. I am reporting this to the local health authority because, to the best of my knowledge, this is an absolute requirement of any business that deals with the public. I say again, we are in a pandemic and you need to respect this. The only thing U-Haul has going for it, and the only reason I said yes that I would recommend it to a friend, is the fact that there is absolutely no competition. Believe me, I looked into it. There is no other place where I can rent a truck for only a couple hours on a weekend. As soon as there is a another location, I will definitely dump U-Haul and go to the competition. Even if I have to pay double. This experience was awful!!!!!

Travis D.
Clasificación:

The inside of the unit was not swept out. We got the windows cleaned.

Larry L.
Clasificación:

Even they commented on how expensive this rental was

Carey U.
Clasificación:

The location in Regina is excellent, and the employees are pleasant, helpful, and knowledgeable, my only complaint is with your telephone operators. I called in to change my pick up time from 7 am to 9 am. Your operator assured me it had been changed. I didn't feel confident in the operator's assurance and made a trip to the location for truck pick up in person, only to find I was correct with my concerns and the pick up time had not been changed in the system. Had I not made a second trip to the office, my truck could have been given to someone else on my move day. That was VERY disappointing, and time consuming on my part.

Shannon K.
Clasificación:

I had a great experience with everything. There was a mix up with my pick up times and the staff were able to work with me. Amazing from start to finish.

Micheal M.
Clasificación:

I pre-booked online. Definitely helps with pick-up and instant return. More counter staff recommended at busy times to expedite customer service.

Quinn C.
Clasificación:

customer service was excellent but they needed more help. long lines to pick up the truck and long lines to return the truck. in addition the "app" to return the truck wasnt functioning the way it was suppose to so we were stuck waiting in the long line to do an assisted truck turn in

Karyn P.
Clasificación:

El cliente no dejó un comentario.

Joseph C.
Clasificación:

Everything was fine from booking out to returning

Lynn E.
Clasificación:

The Staff at the Park Street location were very helpful and accommodating once we realized that U-HAUL doesn't deliver to Nelson BC after I was told that they do. Dispatch was not accommodating when they were advised that I had been guaranteed that the truck pick up was to be the Park St location and dispatch forced me to arrange for someone to pick up a 15' truck at another location even when advised that I was not able to drive this truck.

Donald D.
Clasificación:

El cliente no dejó un comentario.

Cathy W.
Clasificación:

Nothing particularly wrong with the service, other than the wait. The truck was in horrible condition. The back was very dirty, as was the cab. This truck needs some major mechanical repairs. Also why only a quarter tank of gas? Luckily I wasn't driving too far, but these should be rented on a full tank of gas.

Xu W.
Clasificación:

El cliente no dejó un comentario.

Tim K.
Clasificación:

El cliente no dejó un comentario.

Mark S.
Clasificación:

El cliente no dejó un comentario.

Cheri-Lyn L.
Clasificación:

Staff was great!

Jeremy A.
Clasificación:

El cliente no dejó un comentario.

Shibatosh D.
Clasificación:

Business is clean and well-maintained. There is always vehicles or many products to help with moving.

Kenneth L.
Clasificación:

El cliente no dejó un comentario.

Angela T.
Clasificación:

El cliente no dejó un comentario.

Shaun B.
Clasificación:

El cliente no dejó un comentario.

Ashley R.
Clasificación:

This was the worst experience I have had with a company, especially of uHaul's size. I went into the Regina location on Park St. to initiate a booking for both a 6x12 and a 4x8 trailer. It took an hour to book these. I received emails confirming my trailers with my reservation numbers. I also received a call from a lady in the Winnipeg office two days before pickup confirming both trailers. My mom went to the Regina location to rent a dolly the day before I moved and we learned that there was no 6x12 trailer in Regina. I sat on hold for an hour. Finally my mom got the Manager, Ed, to call me. After a conversation in which Ed and approximately 20 minutes of explaining how unacceptable it was to be offered a smaller trailer or the option was for me to drive to Swift Current to pick it up the day before I was supposed to move provinces. My grandparents had to drive 8 hours to move me so that we had a truck. I was working in Calgary and had to drive to Regina the same day to abruptly move. Two confirmations. In person and in email and and outbound call on uHaul's part I criedon the phone about uHaul not doing well with reservations, customer service and the stress this caused me.

Dory H.
Clasificación:

El cliente no dejó un comentario.

tom K.
Clasificación:

El cliente no dejó un comentario.

Stuart S.
Clasificación:

The trailer was in great shape, the employee hooked up the trailer, made sure everything worked properly

amber A.
Clasificación:

The new manager is awesome! Park street Regina location

Colin B.
Clasificación:

Rental truck was in good shape but I had to scrub a layer of bugs off the windshield as well as vacume the box before I could use the truck.

Katherine B.
Clasificación:

Perfect location, no issues with our rental. Will use this service in future.

Tyler W.
Clasificación:

It would be nice if the windows and mirrors could be clean at least. I cleaned them when I got home because they were terribly dirty. The truck was great, perfect for the move we did on the weekend.

Daniel B.
Clasificación:

My trip ended in Abbotsford BC Canada . With all the drop off areas close we were told told to drop it half hour away from our destination. This required us to retop the truck with fuel at $1.23/ liter vs $1.11 in Abbotsford. When we asked prior to taking it we asked to drop in a close location including the spot we got a storage at. We were told there would be an extra charge. How is this right ??

Ray B.
Clasificación:

Great staff at the Park St Office

Tyler U.
Clasificación:

The experience with the Park Street Uhaul shouldn't have had to have occurred. I had reserved a tow behind trailer on the U-Haul website on Saturday to be picked up for use on Sunday at 9am. I received an email from U-Haul at approximately 8 am Sunday morning informing me that my trailer that had be reserved was not actually available and they had graciously reserved one for me at a location 2.5 hours away. So I took to the streets to check the stock of all the U-Haul dealers in the city. Conveniently the Park Street location had only one available but I had to bring it back to their location the following day. I used the trailer, it operated well enough. I was charged for 2 days of rental even after I had to drive it back to the city some 250km away after my move the following day. U-Haul's online inventory and rental system is a complete and utter joke. I hope to never have to use U-Haul again.

Vincent D.
Clasificación:

When I attempted to pick up my uhaul at 12:30 pm on saturday sept 12, the computer was having issues and as a result the store was unable to accept credit or debit so I had to come back an hour later which wasn't ideal. Also, I was able to book my uhaul using my visa debit on the site, however I was unable to use it to pay for the uhaul when I was in the store. To remedy this issue, I would appreciate it if the site noted that visa debits are not accepted in-store AND that cargo vans require a visa, whereas the larger trucks do not and can be rented with a debit card. The largest issue that I encountered (and why I deducted two stars), was with the mobile app for android (using a samsung s8). I was unable to complete step 1 of the 24/7 truck share pick up because, after I took a photo of my drivers license, I was unable to press continue (the option was greyed out and the photo wasn't uploading). In addition, when I arrived after hours at 7:30pm, I was once again unable to complete the return process via the app because I was once again unable to press continue after I took a photo of the dash (the image wasn't uploading for some reason). I even uninstalled the app and reinstalled it and tried again but I didn't have any luck. I then went to the uhaul site using chrome on my s8, and on the third attempt I was finally able to upload a photo of the dash and proceed past step 1. Overall, if it wasn't for this very frustrating experience with the app I would've rated the experience at 5 stars. Other than those issues, the rest of the experience was good. The cargo van was clean, it had plenty of room in the back, it handled well, the cruise control was helpful, and it was reasonably fuel efficient.

Heather P.
Clasificación:

El cliente no dejó un comentario.

Jaziel S.
Clasificación:

El cliente no dejó un comentario.

Alain B.
Clasificación:

Parking lot is fairly tight

Asim L.
Clasificación:

Wil nice different rent price after 3 days rental is better then sit at compound. Thanks

Jason C.
Clasificación:

However your call centre needs work. Dropped calls is annoying and my time is money.

Dennis Z.
Clasificación:

The person who helped us was fantastic. Very good service!!

Ray S.
Clasificación:

I had pre-booked and did early check-in but when i arrived the trailer I requested wasn't available. Made do with what was available but took longer to redo the paperwork. It was more trailer than was needed for the trip so used more gas.

ARON S.
Clasificación:

El cliente no dejó un comentario.

lacey L.
Clasificación:

El cliente no dejó un comentario.

yu-kung C.
Clasificación:

El cliente no dejó un comentario.

William W.
Clasificación:

The U Haul application would not allow the staff to change the amount of days to less when changed initially. The date in the reservation did not transfer to the trailer rental when checking out the trailer contract.

Amanda L. | Overall Experience |
Clasificación:

A bit on the slow side, but otherwise good

Andrew R. | Overall Experience |
Clasificación:

My U-Box rental experience was horrible. I would like a follow-up phone call at 647-936-6970. I am actively avoiding the company due to atrocious customer service. I insist you contact me to follow-up

Rose G. | Overall Experience |
Clasificación:

Staff were good,but the need more people working More staff would make the service move from average to above average More secure facility for the uboxes is very needed.

Brett D. | Overall Experience |
Clasificación:

1 U-boxes not loaded on trailer at 10 am as I had asked; 2 Staff denied even having my 2 U-boxes; 3 After loading 1 U-box staff promised to have 2nd on trailer when we returned. They failed to do so.

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